W feng
Very strange experience with this estate agency. I wanted to book a viewing for a property listed as available now, but they refused and told me I could only view it in two weeks. During the conversation, they repeatedly interrupted me, insisting that I call back in two weeks. It felt very unprofessional and unresponsive.... Read more
27th Dec 2024 (7 weeks ago)
G Mannion
Very rude estate agents, I rang to get more information on a property and I was told “don’t bother coming to the viewing then”
Absolutely unprofessional!!!
I’ve I could give zero stars I would... Read more
19th Nov 2024 (13 weeks ago)
C Phillips
Absolute joke of an estate agent. Paid my deposit after discussion of deposit and upfront costs, and that’s before you even apply for the property. Then there’s a severe lack of communication from them, barely one email a day. Then the final nail in the coffin, the day before my moving date, they decide to change the contract and demand double the deposit and double the upfront rent payment, lied about my current landlord, telling me the reference was good but she spoke bad about me. Which one was it?
Don’t waste your time with these crooks! Looks like I’m not the only one this has happened to!... Read more
Tenant
6th Nov 2024 (15 weeks ago)
V Ribeiro

Untrustworthy agency. All tenants were unexpectedly served via email a 3 week illegal eviction notice. We were informed that the house had been sold and the new owner would be moving in with his family. However, turns out that the house was being advertised on booking.com as a guest house.
Not only they were completely dishonest with all tenants but we still had to endure having complete strangers in the house, on a daily basis. It was a seven bedroom house and at that time, there were two vacant rooms. I had people knocking at my door late in the evening, strangers entering in my bedroom without even knocking, as well as guests helping themselves of my food and crockery from my cupboard. People, mostly tourists were also shocked to find out that what was supposed to be a guest house, was in reality a houseshare, where the respective tenants were being illegally forced out of the house.
Whilist I witnessed the dispair of my housemates in trying to find a new place to live, I refused to move out within the time frame that I had been given. I stayed for a month, leaving in the house my own brand new bed and matress for the guests to make use of and enjoy, while I had no choice but to move out of the house.
Despite such stressful situation, I was still humble enough to ask them multiple times if they had other properties available in the same area, to which the answer has always been no. Greediness has prevailed from their side, despite having been their tenant for several years. Therefore, I am leaving this review as a way of warning people about this dishonest and unconsiderate agency, who will not hesiate to go out of their way where money is concerned without taking into consideration how their actions will impact the lives of the people involved.
Please, also beware that all 5-star reviews on here are from their agency members of staff, friends and family.... Read more
Tenant
22nd Oct 2024 (17 weeks ago)
M S
I came from work and some horrendous retired cleaner made up story I pushed her.
Together with agents they behave and work like some Brazilian tribe.And than some mentally enslaved on spectrum flatmate want to throw away my post.... Read more
R Raihani
I'm keeping my one-star review below for full clarity.
Edit (3 stars): Douglas has been great. He took the time to call back and ask how things are, but I am not removing my comment as I was kindly asked to do so over the phone. I will, instead, bump the review to three stars just because Douglas was a nice guy. I still don't recommend the agency.
Where do I begin? I had a viewing booked for 1 p.m. today.
Here's what happened:
- Price changed from £1150 pcm to £1250 pcm
- There were two other people viewing the studio in the same slot booked for me.
- Availability of the studio changed from May 21st to now.
- I was asked to pay a holding deposit (normal procedure), but after reading all the one-star reviews, I understand the concern.
All in all, I did not feel like I could trust this agency purely based on how things changed last minute. Although Douglas was very kind and easygoing..... Read more
Tenant
29th Apr 2024 (9 mo. ago)
L Cardoso
Exceptional service, surpassing all expectations. Highly recommended!... Read more
1st Mar 2024 (11 mo. ago)
F Giestas
I highly recommend Upper Class Estate Agents to anyone looking for top-notch service in the real estate market. Five stars all the way!... Read more
1st Mar 2024 (11 mo. ago)
J Cardoso
Best Agency in London... Read more
1st Mar 2024 (11 mo. ago)
S Flan
Waste of time Took a holding deposit off me then quadrupled the upfront payment
Still waiting on my refund... Read more
Tenant
29th Feb 2024 (11 mo. ago)
A Nagy
The worst agency I've ever met, it's not worth wasting my time writing more!!!!... Read more
29th Jan 2024 (1 year ago)
M Adams
Excellent service. Can’t recommend enough. Some reviews on here are just preposterous - and downright disrespectful to these hardworking staff. Pillars of the local community!... Read more
23rd Jun 2023 (1 year ago)
F Mihai
Kind and gentle... Read more
20th May 2023 (1 year ago)
O '
Be careful with this agency. They are unlawful at All. They has been reported in many councils ,Citizens advice ,Shelter.
Any problems with them call the Shelter right now..Shelter will call the police for you. THEY ARE RACIST ALSO... Read more
24th Jan 2023 (2 years ago)
Y Ghebrekirstos
I went there to look for a room. I found one, but they asked me to pay a non refundable 150 pound for background check, which will take a week, and I may lose the money if they are not satisfied. I even have employer and previous landlord reference, but that is not enough. This is really crazy and do not recommend them.... Read more
Tenant
22nd Jan 2023 (2 years ago)
L Petitjean
I had a viewing for a room and was sent numerous reminder emails and a few text messages, one of which was sent the night before reminding me again of the viewing for the following day. I went to the property and no one was there. I called the number provided by the agent to be told the room was no longer available and that they sent an email to inform me. Totally untrue and they completely wasted my part of my only day off this week. My advice is don't bother using this estate agent and go somewhere else.... Read more
11th Nov 2022 (2 years ago)
L rose
Fantastic service, really easy to deal with and go us viewing within a few days. Our house sold in under a week!... Read more
Seller
28th Sep 2022 (2 years ago)
S Nyberg
We had used a different well known estate agent to sell our house and the house we were purchasing was for sale with Balmer Wilcox,... Read more
Seller
28th Sep 2022 (2 years ago)
N Saurel
This review has been based on my dealings with the Leigh office “Lettings” staff over the past 15 years or so and their subsequent move to the new office in Atherton.... Read more
Landlord
28th Sep 2022 (2 years ago)
A Parker
My experience with the lettings team was excellent. From the initial viewing to its completion. Always knowledgeable, professional and understanding.... Read more
28th Sep 2022 (2 years ago)
A Malik
I have been letting my property with them for years now and they never fail to provide Efficient and prompt service.... Read more
Landlord
28th Sep 2022 (2 years ago)
Y M

SCAAAM! Please do yourself a favor and do not fall in this trap.
He is in Spareroom under the name of "Andrade Wellington" and "upper estate". young guy but is actually an old guy looking to steal money from you.
So I put myself in contact with him.
I visited a room and I said immediately I was interested, 2 minutes later, he sent me a text saying, someone else just called him and make him an offer of the room for more money, and that I had to make a highest offer if I wanted the room.
WHAAAT??
Then the process was make them a transfer of 180£ non refundable to book the room and after that I need to upload myself all paperwork via a platform and then has to be approved by the landlord. By the landlord? he is supposed to be an agency and shouldn't pass already the responsability to anyone else. Very shady!!!!
So I sent them the transfer and he said the room was taken by another person and they are not able to send me back MY money because it was my fault don't do it earlier. ( Like 2 hours ago ) and we had an agreement.
Still fighting for my money back.
THIS IS A FRAUD... Read more
Tenant
16th Sep 2022 (2 years ago)
A H
Don’t waste your time for this agency!... Read more
3rd Sep 2022 (2 years ago)
Z Silva
Former tenant. Horrible agency. The agents walked into the house repeatedly without written consent or any notice for that matter, would rent rooms to people of questionable character (such as weed smokers, smokers and problematic people) and would be very slow to take action unless it would cause them to look bad or lose money. Very unprofessional way of communicating, not responding sometimes and being aggressive at others and ask tenants to leave for complaining about them. they repeatedly ignore tenants' valid concerns and are not interested in improving their services or care for the tenants' well being in the home. They also would never fix anything in the home. I spent an entire winter with a broken window letting cold draft in. They also do things in a very shady way law-wise.
I would recommend never getting involved with this agency if you treasure having a peaceful home environment.... Read more
Tenant
24th Aug 2022 (2 years ago)
D Nunn

The worst 'estate agency' I have ever encountered.
If, like me before this experience, you're reading all the 1-star reviews and thinking 'all London estate agents are rubbish, it'll probably be fine' – it will not be fine. Don't even think about it.
We were looking for a place to rent as four sharers, and wanted to put an offer on one of their properties. They immediately asked for our holding deposit without gathering any information about what we did, our income, our move-in date, our tenancy length, our right to rent status etc. (A red flag at which point we should have moved on.) Once we had clarified all of that information with them, we stupidly paid a holding deposit to reserve the property and sent them everything for referencing. They then informed us that the landlord did not have a HMO licence (required for 3 or more sharers) but that they wanted us to lie and say that we were related to each other (completely illegal). By this point it was apparent that the tenancy would not be viable, but they refused to return the holding deposit for some days, pressuring us and arguing that they wanted to "convince the council that we had a close bond". Eventually they did return the holding deposit but the process has been a huge waste of our time and energy at an already difficult time. Afterwards, they tried to get us to re-apply for the same property, claiming that the landlord had decided finally to get a HMO licence (this process takes up to 3 months).
I highly doubt that any of the 5-star reviews are genuine (they appear to be written by friends and family). I will be reporting them to the Property Ombudsman in the hope that a regulator can shut down their "business" and prevent them from scamming people in the future.... Read more
13th Jul 2022 (2 years ago)
K connor
They've made renting a room a fast and straight forward process and answered my many, many questions. As someone who just moved to the U.K. they made my life much easier and helped me understand how the whole process works in this country. Very professional estate agents I would definitly use again.... Read more
Tenant
9th May 2022 (2 years ago)
P Oliveira

Brilliant company - I wish I had known about Upper Class Estate before we listed our property. Unfortunately, we had listed our property with a different company who were as useful as a chocolate teapot but thankfully the couple we were purchasing from had listed their property with Upper Class.
Sergio was brilliant. He kept us in the loop from day 1. He updated us every step of the way with the purchase of our new home but then at the same time he was also advising with the sale of our own house which was a massive help as we were left in the dark with the company we had listed with.
He maintained regular contact and advised on what we needed to do to help push the sale of our house. Not only that, but he was extremely knowledgeable and was on hand to answer any questions or queries we had regarding the sale and purchase of our home.
I would definitely recommend this company. Helpful and excellent communication during such a stressful and big transition. Thank you again Sergio :-)... Read more
Seller
8th Mar 2022 (2 years ago)
D Hudson
I would like say big thank you to Sergio who helped us to sort everything with our flat to be let. ???? we bought a flat and them he helped us with renting out the place. Really good communication and a very proactive person, friendly and always willing to help.
Totally recommend this agency, once again, a big thank you to Sergio for being so supportive.... Read more
Landlord
8th Mar 2022 (2 years ago)
J Mendes
I rented a property through Upper Class Estates and they were very helpful and guided me every step of the way. The application process was very straight forward. The staff is friendly and kept me up to date the whole time. Thanks once again!... Read more
Tenant
7th Mar 2022 (2 years ago)
K Alexander
Like many other reviews on here 1 star is way too kind for this agency. Completely unprofessional behaviour from all who conduct their business like a scam operation. Before putting a deposit down for two rooms in a property I asked them what documents I would need and what I can provide.
They assured me that my application would be fine to go ahead with said documents. Deposit placed and then a couple of days later to they contact me saying they can’t proceed with my application because I can’t provide a certain document. Lost £250 to this scamming agency. Please avoid as much as possible. Let’s not forget to mention various people living in properties they advertise. 4 room house with 8 people living there.... Read more
Tenant
21st Feb 2022 (2 years ago)
D Sulyman
One star is too much for this company. They are totally unprofessional. They wasted my time to check a property, I lost other properties assuming they have given it to me as my paper work was clear, references sorted and even paid holding deposit. Whenever I called them they would say the landlord has not got back to them and last minute when I check myself on openrent the same property was let out already to someone else. I had given notice to my landlord already. When I call them to find out they said we are very sorry this has happened. In reality they don't know what they are doing, please don't take any property with them. They are totally unqualified to do their Jon.... Read more
Tenant
27th Jan 2022 (3 years ago)
A Liberatore
One star is far too much to rate this business. No professionality from these estate agents (big word, I would define them scammers), in many cases you find your-self to deal with arrogant people (especially one agent), liars (many tenants in my previous home confirmed that was told them the house had only 6/7 people, while there were 10/11) and when you had a problem (such as mice infestation) you had to wait them to do something after 3/4 weeks and usually who was sent was an handyman barely able to complete the job, with no protective equipment (I had to give a plaster to one of them who cut with a glass when they came to fix my window).
At the end I had to run away because I was assaulted by another tenant and the so-called "Upper Class" agents haven't even been able to evict the assailant (one had even the guts to call me and put in doubt my word).... Read more
Tenant
19th Dec 2021 (3 years ago)
J Shead
Completely unprofessional, had to make time around 2 viewings that never happened because no one showed up to meet us standing in the cold, claiming the viewing wasn't "confirmed" or other excuses even though multiple texts and confirmations were sent. Viewing got pushed back multiple times until the flat got taken, extremely frustrating as we would have chosen it immediately had we had a chance to see it. Don't waste your time with these people.... Read more
29th Oct 2021 (3 years ago)
A Goddard
Tried to view a property with them twice - stood up both times. Then had the third booking cancelled because they let the property to someone else. Wouldn't recommend wasting your time with them... Read more
29th Oct 2021 (3 years ago)
P Romano
My experience with the Upper Class Estate Agents has been wonderful because they provide a brilliant service.
Very dedicated, professional and with great experienced.
They are available for all types of queries and to provide advice and support.
Highly recommended.... Read more
22nd Jul 2021 (3 years ago)
J Pelerez
Cost effective and professional are the two best words to describe this agency. Coming from another country is already sometimes scary, but Wesley (who did the viewing) and Andrade who worked through my application to rent a room, made the whole situation easy and reassuring. Thank you... Read more
Tenant
19th May 2021 (3 years ago)
J Cunha
Every experience is unique when it comes to renting a property and my experience with Upper Class Estates has been amazing. I was looking for a 2 bedroom property within my budget and they not only did everything they could to help me find a property but the process was so easy and smooth! Thank you team for the amazing service and professionalism!... Read more
Tenant
19th May 2021 (3 years ago)
L Tavares
Really recommended!!! found decent quality property in our budget.. Team was very professional throughout the tenancy. very responsive and the houses are really well equipped... Read more
Tenant
29th Apr 2021 (3 years ago)
L brandao
Thank you guys so much for the great service when I really needed few days ago. I was desperate looking for a room, so I managed to find you guys on the high street. The staff done everything to find me a room and get all paperwork sorted so I can move in quickly.
Thank you all support!... Read more
Tenant
4th Sep 2020 (4 years ago)
T Alderton
Our experience with this agency has continued to be unprofessional and unsatisfactory to the point where most of our immediate requests and emails get ignored, unless of course it's in regards to them collecting rent for their landlords.
Would definitely not recommend going with Upper Class if you're looking for flats/houses in the Stoke Newington area.... Read more
Tenant
1st Sep 2020 (4 years ago)
R Macri
(Translated by Google) Brazilians ... Very professional. I recommend.
(Original)
Brasileiros... Muito profissionais. Recomendo.... Read more
31st Jul 2020 (4 years ago)
G Castelli
Rude and unprofessional agency.
Stay how much you can far away from them.... Read more
15th Jul 2020 (4 years ago)
S Cunha
I was recently looking for a 3 bedroom flat to rent and needed to move ASAP. The team were very helpful and polite and made sure I moved in when I needed . Would recommend to anyone who needs a place asap.... Read more
Tenant
17th Jun 2020 (4 years ago)
L ST
I´ve been with this agency for one year, always paying on time my rent, being quiet even though with the wall that i had in my room i could hear everything from the other room. I got my big suitcase stolen from a place where they told me I can put it without any problem and they didn´t do anything about this. I left that place 2 weeks before, still paid the rent because i tried to be nice and do the right things. Today they told me what they won´t pay me a part of the deposit because the wall and the room was dirty. I just think that that is not fair and more right now that i don´t even have a job and i don´t get any help for this situation with the virus.
My fried that left last week didn´t got paid a part of the deposit either for the same reason, after one year the wall was too dirty.
I just feel that this agency is just trying to keep the deposits and thats not fair.... Read more
Tenant
28th Apr 2020 (4 years ago)
H Al-Tahan
Found a fantastic place to rent via this agency. Very happy with the customer service. Paperwork was all in order, very simple and straightforward process. Thanks to the Upper Class team!... Read more
Tenant
3rd Apr 2020 (4 years ago)
D Cisco
I spend 2 weeks looking for a room in the area and when I contact them they were so helpful. One of the staff drove me to a different houses so I could decide which room I should take. I am very happy with the house that I am living now. Thanks... Read more
Tenant
7th Feb 2020 (5 years ago)
S HA
An trusted company, very rude , an professional, after I give them everything they ask me they waist 2weekes of my time and they said your reference are not strong enough I said what else do you want me to provide but they are not even happy to explain they almost make me homeless because of them , please don’t go to this company they gone waist your time!!!!... Read more
2nd Jan 2020 (5 years ago)
F Birolo
(Translated by Google) Rude!!! Of the poor enriched !!!
(Original)
Maleducati!!! Dei poveri arricchiti!!!... Read more
14th Dec 2019 (5 years ago)
W brown
I just moved from abroad and we found this Agency advertisement for my flat online. They help me with application and references that I found very handy and a good experience for me, because moving from one Country to another is not easy. When we find someone that can help you with all this hassle is priceless.... Read more
Tenant
1st Nov 2019 (5 years ago)
S Lammey
They use bait and switch tactics. If you book a viewing for a flat they will confirm and then show you a worse, more expensive one. I don't believe a single one of the 5* reviews are genuine... Read more
30th Sep 2019 (5 years ago)
A Kar

Untrustworthy agency, horrible experience.
The staff was behaving very unprofessionally since the first moment, were speaking in Portuguese in front of me and my friend the whole time, even while we were discussing the details of the contract. Very hard to communicate with them after we gave them the deposit, had to call them numerous times and send even more emails for them to email us the copy of the contract and the landlady's contact info (the latter we never got). Two days before the moving in date and on the day that we deposited 6 months rent in advance (!!!) we received a call saying the contract has been cancelled cause the landlady had not agreed to it. Meanwhile, we were being reassured that everything was according to plan, the landlady is fully informed and consents fully to everything. We even made a list of requests such as deep cleaning before moving in and new mattresses and we were reassured that she accepted all of them! Not to mention that we were already ready to move in and had made all the proper arrangements with our previous landlords!
Ultimately, they returned the deposit, which was a considerable amount of money, otherwise we would have pressed charges.
Utterly misleading, unbelievably unprofessional, sketchy and suspicious. Stay away.... Read more
Tenant
4th Sep 2019 (5 years ago)
M bezerra
great staff and very helpful people.... Read more
15th Aug 2019 (5 years ago)
C Cal
I have recently moved out of a studio that was arranged by this estate agency. I cleaned the flat before I left. They kept bringing people to look and no problem. After I moved out I got a call from one of the agents saying oh you haven't cleaned and we are going to have to repaint and deep clean ect. They took 140 from my deposit. No receipt ofcourse or any paperwork detailing the cleaning. Stay far away. Your deposit gets taken by any means possible. Disgusting filth.... Read more
Tenant
1st Aug 2019 (5 years ago)
E Ticse
Don't go to this agency! they are very rude and don't help you at all. They charge 500 pounds for making paperwork (the contract) they gave me a floor with rats, dirty, supposedly the expenses were included and after 2 months it turns out that a receipt comes to my name!!. The landlord came to my house when he felt like it when I was not there which is illegal, he even stole my contract from the apartment and when I called them because the ceiling fell down of my bedroom they told me that they have nothing to do with it I arranged with the landlord and when I asked them to give me a copy of my contract they told me they did not have it (by law they have to have a record is by law, do not be fooled) go to the town hall of your house and report and even citizens advisors they can help you I am now in that process. Fortunately, all payments were made them was by bank transfer and not cash as they wanted.... Read more
Tenant
12th Mar 2019 (5 years ago)
P (Nemo92)
My property is close to their office which is handy. However, I've been at the property for a few months now. The staff are professional and fix issues immediately . They're responsive and they are good people. The bed broke, the fixed it the same day. The wifi wasn't working, we got a brand new router. I would recommend them!... Read more
Tenant
8th Dec 2018 (6 years ago)
L Duarte
Couldn't recommend this agency enough. Don't be afraid to use them, you won't be disappointed.... Read more
26th Oct 2018 (6 years ago)
N sebastiano
I am very grateful for you guys! They help me with an accommodation until my flat was available to move in. They are very friendly and professional!
Thanks... Read more
Tenant
24th Oct 2018 (6 years ago)
L Lettings
would certainly recommend them, very trust worthy people... Read more
23rd Oct 2018 (6 years ago)
A vasco
Thanks guys!!! I love my new flat !!!... Read more
Tenant
23rd Oct 2018 (6 years ago)
M Robson
Best agency in London! The team were incredibly helpful!... Read more
23rd Oct 2018 (6 years ago)
M Duarte
Outstanding customer service from the Team. I was very pleased with the service I received from them. The whole moving process was very smooth and stress free. I would definitely recommend them to anyone interested in renting or buying in London.... Read more
23rd Oct 2018 (6 years ago)
M TZAVARA
Don’t trust them! They are liars! Don’t give them any money!... Read more
14th Jun 2018 (6 years ago)
M Doldur
Best agenty in stoke newington... Read more
8th Jun 2018 (6 years ago)
C Tressoldi
The agents were very helpful when I was looking to rent a property ASAP. The people that works on the agency were very Welcoming. Got a property according to what I had asked and to my budget.
Advise to a friend of mine and she also had a great experience.
Thank you very much.... Read more
Tenant
24th May 2018 (6 years ago)
A Grigoropoulos
Very suspicious company. Advertised my property when its not even up for rent. Tried to call them. No answer. I never heard of these people untiI saw my own property up for rent??????... Read more
Landlord
6th Mar 2018 (6 years ago)
M Istrate
Liars and illegal people . I do not recommend to anyone. The agents are rude and unhelpful .... Read more
16th Jan 2018 (7 years ago)