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Home
Estate Agents in Derby
Frank Innes - Littleover Sales

Frank Innes - Littleover Sales

4.3

177 reviews

Opens Monday at 9:00am

18-22 St James Street, DE1 1RN

Frank Innes - Littleover Sales hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Frank Innes - Littleover Sales does have 177 reviews, with an average score of 4.3/5 If you're looking to sell in Derby, you may want to choose an agent with more experience. Covering this area are other estate agents, such as haart - Derby and Martin & Co - Derby. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 4:00pm
Sunday Closed

View all details

Frank Innes - Littleover Sales Reviews (177)

Have you used this agent?

A Frost

Frank Innes, once again you have excelled in your service as a an Estate & Letting agent. Very smooth transition from advertising to the moment the wonderful tenants moved in and great communication and rapid responses to any queries i had. I look forward to using your services again in the future :) Thank you Smriti & Lydia... Read more

18th Jul 2024 (9 days ago)

M Khan

Shocking experience. Booked a viewing for a property, arrived 10mins before. No-one showed up. Waited 30mins. Called them and was told the viewing had been cancelled since they could not get access to the building and no one bothered to inform me. Got another call from Frank Innes rep regarding another property. Tried to discuss my concerns regarding the previous booking that was cancelled without intimation but the rep was socially inept, and kept putting the blame on me by stating I cancelled that viewing. Was not expecting this from a letting agency with such good ratings on Google. An extreme let down.... Read more

15th Jul 2024 (12 days ago)

C Topley

Very helpful at answering any enquires, quick process, best team ive come across within renting a property... Read more

5th Jul 2024 (22 days ago)

J Leeding

Charlie Orme has been fantastic! We are first time buyers and really apprehensive around the process. We have had a rocky purchase with many ups and downs throughout the whole process. Charlie was really supportive and helped us throughout the process. His approach, attitude and professionalism was amazing throughout and he always aimed to give the best update he had. We may have not continued with our purchase if it wasn’t for Charlie due to our circumstances, however he always managed to make sure we kept on track and when a bump in the road was found there was a solution. Charlie is a massive credit to Frank Innes and I think a lot of the work he does goes unnoticed due to the nature of the job. People will always remember when it doesn’t go well but very quickly forget when it goes ‘according to plan’ but Charlie deserves massive credit as we had many challenges that were made into a positive experience as a result of his excellence. Thank you Charlie and we wish you all the success in the future!... Read more

4th Jul 2024 (23 days ago)

S Kirk

Maddy and Euan were really friendly and happy to help with any questions. Would recommend.... Read more

29th Jun 2024 (28 days ago)

Iryna

Nice service, very polite and helpful manager. The process of key obtaining is smoth and clear. Thank you ????... Read more

29th Jun 2024 (28 days ago)

S Maderniece

Both Lydia and Euan have been so pro-active regarding any queries we have had, and by providing such a thorough service have thetefore made us feel at ease about the move. They've been an absolute pleasure to liaise with and I'm so happy with how the process has gone. Highly recommend. Such a lovely team and excellent service!... Read more

29th Jun 2024 (28 days ago)

J Brady

Brilliant service throughout, Luke Nixon, couldn't of been any more helpful and caring and so polite, made the scary experience of moving so much easier. A big thankyou to all involved.... Read more

29th Jun 2024 (28 days ago)

O oshinaike

I had my best encounter with this letting agency. The team is fantastic especially Lydia,Olivia and Euan, they are amazing. This is the best real estate company in Derby and I will recommend them anytime, anywhere, any day. They are quick and professional.... Read more

28th Jun 2024 (29 days ago)

S Bedwal

I would NOT recommend Frank Innes to any landlords after a year and a half. Inspections are not undertaken as per contract terms and the inventories are appaling. It almost appears they inspected with their eyes closed i.e Charlotte and Olivia. The staff members lie about literal photographic evidence, as if you are stupid. You have to chase and pressure them to do their jobs and when you are full time professional, you shouldn’t have to do when they take big cuts monthly. My last tenants have left my house damaged in some parts and unclean, i had charlotte telling me this was similar to previous inventatory, my property is new and pristine when i handed it over. olivia telling me it was acceptable when law states your property should be returned in the condition you handed it over. Ive never know such lazy dishonest people, they don’t care for their customers. Im now having to go through the omsbudsmen and considering taking legal action because the service is so bad. My uncle has also experienced the same issues. Looking at the reviews it’s not great for tenants either. Im happy to be parting ways from Frank innes and to be going with Hannells. Now after raising a complaint, I have Charlotte Pearson spinning further lies to cover their incompetencies today. No solutions offered, or any goodwill gestures, or no effort to resolve the issues or even accept their mistakes. Just trying to push it underneath the carpet. The complaints service do not pick up their phones and are to slow respond. So Lucy at reviews it’s no use emailing you, as well. I got through more quickly to the Property Ombudmen! Despite all the video and photographic evidence of the damage and dirt made by the tenants, listing failure after failure weeks on the complaints manager Katie Mardell did not even call back and apparently cannot find a single misservice!! What an absolute joke. Honestly landlords they will loose you money and they have no accountability or responsility. I will be takimg legal action and will continue to warn other landlords.... Read more

21st Jun 2024 (5 weeks ago)

A Domingo

Finally! The long awaited home hunting for the family has already been solved. Looking for a house these days are very challenging, especially if you are looking specifically that will suit for the family. Thanks to Frank Innes, calling out Sim (Smriti) who provided extra ordinary support from viewing until the handover of key to the house. She helped us settled the contract and anything needed before you move in like energy, council tax, water, etc. Digitally. It was so smooth, fast, efficient and how approachable Sim was something commendable. Thanks Frank Innes for helping us find our HOME and putting your clients first in everything you do. God bless!... Read more

19th Jun 2024 (5 weeks ago)

J Ruff

Sim was very helpful & made the process very easy. Would recommend... Read more

10th Jun 2024 (7 weeks ago)

A Farooq

Currently took their service,the agen deals me was Aston, was a good and humble guy ,their dealing was very good.... Read more

10th May 2024 (11 weeks ago)

S Lee

Very good experience with Olivia at the Derby branch, really helpful when choosing the best tenant for us. Polite, professional and knowledgeable - would definitely recommend.... Read more

1st May 2024 (12 weeks ago)

R NG

I have been dealing with wonderful people of Derby Frank & Innes office now nearly for 2 years. Starting with Lydia, Olivia and Euan, i want to take this opportunity and i want to say i am very much thankful for helping me out so brilliantly and proactively for the past 2 years. I am very happy with your service and its truly remarkable to have you. I wish you best luck for your all future deals and i hope you will become No 1 Estate agents of Derby and near by areas. Best Luck guys, always pleasure to work and speak to you.... Read more

1st May 2024 (12 weeks ago)

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