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  1. Home
  2. Leaders - Derby
Leaders - Derby Logo

Leaders - Derby

Closes at 4:00pm
11-12 Cornmarket,Derby, DE1 1QH
Leaders Derby are an estate agent in Derby. They mainly list properties in DE24, DE21 and DE22. Over the last 6 months, they've listed 98 properties, with 56 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Leaders - Derby Reviews (744)

Have you used this agent?
  1. 77% 5/5 Stars
    77%
  2. 3% 4/5 Stars
    3%
  3. 1% 3/5 Stars
    1%
  4. 2% 2/5 Stars
    2%
  5. 17% 1/5 Stars
    17%
All (744)
Seller (12)
Buyer (23)
Landlord (80)
Tenant (227)
General (402)

N ALhajj

5/5 Stars
Thank you for this amazing experience working with you !! Highly recommended... Read more
25th Oct 2024 (16 weeks ago)

S Price

5/5 Stars
Very efficient, user friendly process. Aaron was very friendly, and gets the job done without looking for excuses, Gemma also very easy to speak to and very flexible with any problems. Thanks !... Read more
23rd Oct 2024 (16 weeks ago)

K Baxter

5/5 Stars
Very helpful, very thorough. Good communication and well mannered thankyou arron sangha you are a legend... Read more
22nd Oct 2024 (17 weeks ago)

K Byrne

5/5 Stars
Sandeep and Aaron very helpful. Would recommend... Read more
21st Oct 2024 (17 weeks ago)

A Babia

5/5 Stars
All went smooth, from the viewing to the handing of keys ???????? Special mention to aaron. Thanks for your service and to others in the team who handled me... Read more
18th Oct 2024 (17 weeks ago)

K Eliud

5/5 Stars
I had the pleasure of working with Leaders Agency, and I must say the experience was exceptional from start to finish. A huge part of this is thanks to Aaron, who was not only professional but truly brilliant in handling every detail of the process. Aaron’s expertise, dedication, and attention to detail made the entire experience seamless. He was always available to answer my questions, offer valuable advice, and guide me through each step. His commitment to providing excellent service is evident, and he went above and beyond to ensure everything was handled smoothly. If you're looking for an agency with outstanding service, I highly recommend Leaders, especially with Aaron at the helm. It was a fantastic experience, and I’m grateful for Aaron’s help and professionalism!... Read more
17th Oct 2024 (17 weeks ago)

B Mcmillan

5/5 Stars
Dylan has helped us throughout our renting process, and we finally have been accepted for our first family home! He has been great throughout, and most importantly impatient and knowledgeable. Always there if I had a quick question, thank you leaders!... Read more
Tenant
14th Oct 2024 (18 weeks ago)

E Rycroft

5/5 Stars
I would like to say just what a fantastic and patient agent Steven Fletcher is. Whenever there is a problem, no matter how trivial relating to my house, he has always been able to advise and offer reassurance. I feel like I'm in a safe pair of hands with Steven Fletcher. As a result, I will stay with the Agency for as long as he continues working for Leaders. Thank you very much Steven!... Read more
Landlord
7th Oct 2024 (19 weeks ago)

Murty

5/5 Stars
Total process is smooth... Read more
3rd Oct 2024 (19 weeks ago)

A Rodriguez

5/5 Stars
So far very helpful. My experience was smooth. And assisted accordingly... Read more
3rd Oct 2024 (19 weeks ago)

N Torr

4/5 Stars
Fantastic service and very professional. Always happy to help when we had questions.... Read more
3rd Oct 2024 (19 weeks ago)

A Abolade

4/5 Stars
I had very good experience dealing with Leader Agent here in Derby.I observed excellent service From Daria who paid close attention to my concerns and promptly responded the way that satisfied my needs Thanks Daria... Read more
2nd Oct 2024 (19 weeks ago)

P Stevens

1/5 Stars
Annoying company they do not listen to what you tell them... Read more
2nd Oct 2024 (19 weeks ago)

B Hartley

5/5 Stars
Excellent service ????. Leah was very prompt and professional in dealing with an urgent issue from a landlord point of view. Thank you Leah!... Read more
Landlord
12th Sep 2024 (22 weeks ago)

S cockroft

1/5 Stars
If there was an option to give no stars that is what I would choose The staff here are pushy and rude and that's when you get round to actually speaking to someone I am in the process if writing a separate complaint about our experience Leaders... Read more
10th Sep 2024 (23 weeks ago)

L mow

1/5 Stars
IF I COULD RATE LEADERS A 0 I would Horrid service having on going issues which still haven’t been resolved over a month after moving into the property. Uncaring , unclear and unresponsive workers. If you could take any advise from me please go to literally anyone else other than leaders... Read more
Tenant
29th Aug 2024 (24 weeks ago)

Jenny

5/5 Stars
Leaders was really great in helping me find a place last minute in Derby, was moved into a new property in just over a week! A really fab team, big thanks to Daria, Teresa, and Ollie :)... Read more
Tenant
29th Aug 2024 (24 weeks ago)

V Skye

5/5 Stars
Leaders in general have been the best lettings agency I’ve dealt with in Derby, but I’d specifically like to talk about my experience with Leah Bostock. I have been going through an extremely difficult time recently, being faced with stress from every possible angle including that of having to leave my property and move to another city. Without going into detail, Leah has been an absolute rock in guiding me through this difficult process and showed so much support and kindness that you would never expect from a stranger. She’s been so patient and understanding, took it upon herself to take care of all the bureaucracy side of things on my behalf and offered warmth and support through every step of the way. I know that to her I might be just another tenant, but to me she will always be a Good Samaritan who helped me through a really difficult time and I really wish more people (and agents) were like this. Thank you so much Leah! ( and Leaders, this lady deserves a raise!).... Read more
Tenant
8th Aug 2024 (6 mo. ago)

C bunting

5/5 Stars
Very helpful the whole way through the process!!... Read more
7th Aug 2024 (6 mo. ago)

H Abdullah

5/5 Stars
Aaron was very helpful and easy to work with... Read more
7th Aug 2024 (6 mo. ago)

Anonymous Homeseller

4/5 Stars
Good value agent, got the pricing around the right amount. I had to do a fair amount of chasing towards the latter stages of completion but overall good company... Read more
Seller
31st Jul 2024 (6 mo. ago)

M B

1/5 Stars
We have been using Leaders for around 18 months and I have the say they astound me every time I deal which them. They just do not know what they are doing and this comes from the Management team down to the staff. I actually feel sorry for the property management team that look after Derby because when even their own manager cannot look after a property how are they supposed to. They are all very polite and pleasant on the phone, but have no organisational skills. My property hasn't been inspected by them for over 9 months even though this should be done every 6 yet it took me to ask why it hadn't been done. Not sure what I have paid them to do???... Read more
Landlord
17th Jul 2024 (6 mo. ago)

Rupert

1/5 Stars
The worst letting agency in Derby And now here is the generic leader response ????……..> We appreciate your feedback………. ???????????... Read more
Landlord
8th Jul 2024 (7 mo. ago)

Lucky

5/5 Stars
Excellent customer service... Read more
5th Jul 2024 (7 mo. ago)

V Asare

5/5 Stars
Leaders have been a great people that have helped myself and my mother and we do appreciate them for the great job they have done... Keep it up??????????????????????????... Read more
28th Jun 2024 (7 mo. ago)

L Wright

5/5 Stars
Great service. Very helpful!!... Read more
28th Jun 2024 (7 mo. ago)

K Naomi

5/5 Stars
Best agency in the City... Read more
27th Jun 2024 (7 mo. ago)

R Blount

1/5 Stars
They have allowed our children to move into a house of horrors, from leaking sewerage to no water supply powerful enough for a washing machine or a bath, these are BASIC needs for anyone, sick of waiting for various repairs, paying rent for a property you cannot live in ????... Read more
Tenant
26th Jun 2024 (7 mo. ago)

C dunn

5/5 Stars
Efficient and professional service... Read more
19th Jun 2024 (7 mo. ago)

D Shayo

5/5 Stars
Erin was amazing, was updated and kept in the loop all the process 101%... Read more
17th Jun 2024 (7 mo. ago)

T Shipley

5/5 Stars
Great experience... Read more
14th Jun 2024 (8 mo. ago)

R Cisse

5/5 Stars
The whole moving process was smooth from the beginning. Communication was always on point. Thanks to everyone.... Read more
10th Jun 2024 (8 mo. ago)

L Richardson

1/5 Stars
We had a house secured by leaders, we had signed, landlord had signed and all was well. Deposit was also paid. Only a couple weeks before we were supposed to move in, Leaders tell us we can no longer have the property and a signed contract is not enough for us to have the property. We were left with very little time to sort out a new house. Not good.... Read more
Tenant
7th Jun 2024 (8 mo. ago)

D Smith

5/5 Stars
Erin has been super helpful through all of the time, from just after the viewing she helped me with setting everything up, making sure I was kept up to date with everything, and all in all been super helpful. Thank you leaders and Erin!... Read more
Tenant
4th Jun 2024 (8 mo. ago)

G G

5/5 Stars
Very nice and helpful people, Erin was very helpful and friendly!!... Read more
4th Jun 2024 (8 mo. ago)

E Eadson

5/5 Stars
Very good communication and professional happy to deal with and managed to get my apartment sorted, big thanks to the Cornmarket team Emily Eadson... Read more
29th May 2024 (8 mo. ago)

O Ledger

1/5 Stars
Seriously poor service from Leaders and their property maintenance team. I am a neighbour to a property that they manage and their fence had fallen in the storms last year (Approx October 2023). They came and did similar works, repairing fencing last year and fixed half of the length of fence between our houses, only for the other older half to fall down in the next storm (who would have thought???) My neighbour (the tenant) has repeatedly called them to have them repair this fence to no avail, to which I’ve had to begin calling them to try and get it sorted, promised it will be sorted for weeks/months. Never returned my calls when they said they would etc. My neighbour has complained of various issues with the property and has received the same treatment as me. So as of this week they have finally repaired the fence (May 2024) and as you can see from the photo below, their contractors have done an exceptional job. Wrong type of fence, different height to the rest and facing the wrong way round????. I could’ve saved myself the hassle and got an infant in to do the works rather than wait for this. I empathise with anyone who has a rental property under this letting agency, they are not willing to look into any issues in the properties they lease and will not follow up on any promises made. I’m thankful that I’m not dealing with them directly and I would advise people to look elsewhere when renting or buying a property.... Read more
18th May 2024 (8 mo. ago)

D Focsa

5/5 Stars
We had a great experience with leaders. The staff were brilliant and so helpful. I could ring them whenever I needed them.... Read more
13th May 2024 (9 mo. ago)

S Gul

4/5 Stars
I just got a house on rent from them, the company is having professional staff and support talents with their best knowledge.... Read more
Tenant
13th May 2024 (9 mo. ago)

J Lewandowski

5/5 Stars
Agent Daria was absolutely fantastic throughout the whole process and very helpful. Quick and easy process, explained in simple way. We can’t wait to move into our new house.... Read more
Buyer
7th May 2024 (9 mo. ago)

C Goka

4/5 Stars
Fastantic Team... Read more
4th May 2024 (9 mo. ago)

C Robinson

5/5 Stars
Erin helped us secure our future home! She was super polite and helpful! Very communicative and made the whole thing very easy!... Read more
Buyer
2nd May 2024 (9 mo. ago)

J englezu

5/5 Stars
Excellent experience with leaders they were helpful with finding my property... Read more
26th Apr 2024 (9 mo. ago)

K Lee

5/5 Stars
Extremely Professional compared to our previous estate agents. Very friendly and amazing experience. Erin has been amazing.... Read more
23rd Apr 2024 (9 mo. ago)

R Hanson

5/5 Stars
I had a great experience with leaders. The staff were brilliant and so helpful. I could ring them whenever I needed them. No question is too silly to ask. Great service thank you! Special thank you to Georgie and Teresa :)... Read more
19th Apr 2024 (9 mo. ago)

E Wright

5/5 Stars
Leaders have been exceptional in helping myself and my boyfriend find a new home. Erin in particular has been fantastic, took down our details and as soon as a property became available called us straight away. Erin is a credit to Leaders. Thank you!... Read more
Tenant
16th Apr 2024 (9 mo. ago)

R Trotter

5/5 Stars
Felt very disillusioned with leaders having had my property managed by them for several years . So much so I was considering moving agents or even selling the property. Then Belinda Cunningham came to my rescue, as my new property manager.communication , knowledge and easy to contact . She has been a breath of fresh air . Thankyou so so much . With out her I would have left leaders without a doubt . Regards a happy landlord... Read more
Landlord
15th Apr 2024 (10 mo. ago)

C Tobin

1/5 Stars
Poor service... Read more
13th Apr 2024 (10 mo. ago)

H tham

5/5 Stars
Very happy with the service that Leaders have provided. The team are very helpful!... Read more
11th Apr 2024 (10 mo. ago)

J Pan

5/5 Stars
Good location, nice staff... Read more
9th Apr 2024 (10 mo. ago)

L Prints

5/5 Stars
Great service and great team. Angelina, Cleyton and everyone has been very helpful.... Read more
8th Apr 2024 (10 mo. ago)

SaiyanDan

5/5 Stars
Fast, polite and really friendly. Answered all my questions promptly. Highly recommended!... Read more
4th Apr 2024 (10 mo. ago)

D Dorcas.

5/5 Stars
They gave us a beautiful furnished apartment ????????????????... Read more
2nd Apr 2024 (10 mo. ago)

R Kaur

5/5 Stars
To get an accomodation is not an easy task and also to get to know about all the further process was also challenging for us but with usual cooperation of Daria we were in ease to ask any question regarding property. Her dealing with us was appericiable. Really thanks to all team members of Leadrs aswell.... Read more
26th Mar 2024 (10 mo. ago)

C Daykin

5/5 Stars
Really helpful team helping me to get the flat I wanted. Much appreciated!... Read more
25th Mar 2024 (10 mo. ago)

D Hopkins

5/5 Stars
Fantastic from start to finish! Georgie has been super responsive to my 5 thousand questions and the admin team processed everything in super quick time. Thank you for all your help!... Read more
15th Mar 2024 (11 mo. ago)

P okoronkwo

5/5 Stars
She's extremely helpful, I will choose them over and over again... Read more
6th Mar 2024 (11 mo. ago)

P Peake

5/5 Stars
Very easy to deal with. Answered all of my many questions promptly and accurately. Aaron was a huge help in the Derby branch and kept me informed all the way through.... Read more
29th Feb 2024 (11 mo. ago)

A Rowbotham

5/5 Stars
Erin was probably the most helpful person I have spoken to at Leaders. She has helped me throughout my whole journey to finding a house as she knew i was fussy... I'd like to recommend her for her customer service and her help and for finally helping us find the perfect family home.... Read more
Buyer
27th Feb 2024 (11 mo. ago)

F Alam

5/5 Stars
From the initial call, right up to getting the keys to our first home, both Daria & Angelina were extremely helpful. They were reassuring and worked around us. They made sure that we were well informed of the renting process and answered any questions we had, very promptly. Thank you for all of your help!!... Read more
Tenant
22nd Feb 2024 (11 mo. ago)

M Thompson

4/5 Stars
Erin was really helpful and eased any concerns I had. She sent everything in email, that was discussed over the phone, which was really helpful... Read more
21st Feb 2024 (11 mo. ago)

I Sharif

5/5 Stars
Erin was super helpful with me and helped me find a property and finalise everything within 2 days. Erin was very attentive and always updated me on even the smallest of changes. I really appreciate her help and her colleagues help too with finding somewhere in such a desperate time!... Read more
20th Feb 2024 (11 mo. ago)

R Mutanda

5/5 Stars
Excellent ???????? service provided by Daria. Will definitely recommend family and friends. Keep up the good work... Read more
20th Feb 2024 (11 mo. ago)

E Bagshaw

4/5 Stars
Leaders have been great through my move. Everyone I’ve interacted with has been very professional and welcoming... Read more
19th Feb 2024 (11 mo. ago)

D ganatra

1/5 Stars
Unprofessional, Dishonest, & Incompetence on grand scale - Caveat emptor! Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across. Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or your property. Paid for a fully managed service for years, and wanted was an efficient, competent, professionally managed service that communicates well with the landlord. What I got was the most inefficient, incompetent, and unprofessional service that lacks even the most basic communication skills, that I have ever come across In my entire life. The level of incompetence shown by Leaders in (mis)managing my properties is beyond belief: • missed property inspections • Failure to transfer and register tenant deposit !!! (Lost) • Consistent lack of comms • repeatedly chasing the most basic of queries • Lost keys • unauthorised Maintenance's done • Consistent errors, mistakes and lies • checkout inaccuracies • erroneous charges All above just some of the failings and by no means exhaustive. In spite of all the failings above Leaders will not let you out of your contract with them unless you pay a punitive and excessive exit charge of 2 months’ rent + VAT!, Leaders reward for their failure!! Think carefully before signing the terms of business!, they would rather see you pay for their own mistakes. What is even more shocking is Leaders inability to put things right be accountable and take responsibility, none of these individuals that I have dealt with over the past months has the ability, capability or willingness to put things right or to see right from wrong. The impression I get is that either A the staff simply do not care or B staff a little wet behind the ears, in either case simply unacceptable when you are entrusting them to look after what is most people’s biggest asset. Typical scenarios from Leaders: Me: “why has my rent not been paid?” Leaders: “I will check with credit control, and get back you” (they never do) Me: “why have I been over charged?/ why has my rent not gone into my bank account? / where is my refund that I was promised?” Leaders: “I will check with the accounts department, and get back you” (they never do) Me: “why have my property inspections not been done?” Leaders: “I will check with the inspections department” (they don’t get back!!!) Me: “Property need re-marketing" Leaders: “I will get someone from marketing to give you a call” (you guessed it this call never arrives!) Typical scenario you will find yourself in time and again with Leaders, everyone passes the buck and no one takes responsibility of acting on your requests, you are paying for a ‘fully managed’ service and you find yourself doing the managing all the time between all these different departments and playing piggy in the middle getting passed from pillar to post. As a busy landlord paying for a service you want your life to be made easier and not harder. As a landlord it is easier to self-manage your properties or better still sign up to a proper agency, rather than pay Leaders for a fully managed service where all you will end up doing as a landlord is managing Leaders mis-managing your properties and paying them for the privilege. God forbid should you require some maintenance and you choose to use Leaders contractors, they will charge you an extortionate amount way above a reasonable market rate, Leaders is absolutely the very worst company I have ever had any dealings with in my entire life, where the levels of service are just abhorrent and the sheer scale of incompetence shown from top to bottom is beyond belief. Leaders do not communicate at all well and have proven themselves to be totally unprofessional incompetent, dishonest, negligent and totally untrustworthy many times over. Online blog coming soon detailing all failures, also in touch with local and national newspaper consumer journalist to publish article on Leaders gross incompetence and gross negligence. Caveat Emptor!... Read more
Landlord
16th Feb 2024 (11 mo. ago)

J Ngwenya

5/5 Stars
Very lovely people... Read more
16th Feb 2024 (11 mo. ago)

M Ahmed

5/5 Stars
Smooth service, Daria has been patient and supportive all through the steps. Moving in has been hassle free. Definitely would recommend dealing with Leaders if you are looking for property in the area.... Read more
Tenant
14th Feb 2024 (1 year ago)

I mwangi

5/5 Stars
Good service and quick responses from Daria... Read more
12th Feb 2024 (1 year ago)

G Khan

5/5 Stars
Nice staff, easy to talk to, especially worth mentioning Angelina. Everything went so smoothly. Will definetly recommend Leaders ????... Read more
12th Feb 2024 (1 year ago)

J Varsha

5/5 Stars
Excellent service by team... Read more
8th Feb 2024 (1 year ago)

C Mier

5/5 Stars
Georgie and the team in general were really helpful and kind. We always received a nice and friendly treatment... Read more
7th Feb 2024 (1 year ago)

M Khan

5/5 Stars
Aaron is a very professional guy. Carried out our process very smoothly. Highly recommend taking help from him.... Read more
7th Feb 2024 (1 year ago)

I Ekwempu

5/5 Stars
Professional team and great customer service experience... Read more
3rd Feb 2024 (1 year ago)

G Beat

5/5 Stars
Trustworthy people.... Read more
23rd Jan 2024 (1 year ago)

S Verma

5/5 Stars
Best way of communication I really like the way they cooperate and give best interest to show a property... Read more
19th Jan 2024 (1 year ago)

O Raymond

5/5 Stars
Leaders is one of the best agency when it comes interms of looking for a house to rent. Their office is open for anyone and always fulfilled their promise... Read more
Tenant
16th Jan 2024 (1 year ago)

L Villarruz

4/5 Stars
Amazing Staff. And easy to call regarding concerns.... Read more
12th Jan 2024 (1 year ago)

M Groce

5/5 Stars
George was great,thanks so much... Read more
12th Jan 2024 (1 year ago)

S Catchlove

5/5 Stars
Would highly recommend Leaders who have provided me with a letting agent support for the last 9 years. Jade has been especially helpful, liaising between me and my tenant. She has been proactive and sent reminders, arranged for quotes if any work needs doing, has always kept me updated. Couldn't ask for more, thank you Jade.... Read more
Landlord
11th Jan 2024 (1 year ago)

A taati

5/5 Stars
Arron he is very helpfull person.... Read more
10th Jan 2024 (1 year ago)

G bolu

5/5 Stars
Daria was very helpful in getting me the property I really like. She went out of her on multiple occasions to make this happen. Thanks Daria... Read more
Buyer
8th Jan 2024 (1 year ago)

R Mtaki

5/5 Stars
They have very good staff.... Read more
8th Jan 2024 (1 year ago)

J Alarcon

5/5 Stars
The agent who handle our letting is very helpful and accommodating. Thanks for the help Georgi.... Read more
Landlord
8th Jan 2024 (1 year ago)

M Hyndman

5/5 Stars
Erin is a Superstar!... Read more
4th Jan 2024 (1 year ago)

W Hector

5/5 Stars
Super helpful, quick replies Aaron... Read more
3rd Jan 2024 (1 year ago)

C O’connor

1/5 Stars
DO NOT USE LEADERS! My partner has recently had the worst 2 weeks possible right before Christmas thanks to leaders… From the first day he has been constantly messed around by ill mannered, insensitive individuals working at leaders. 4 days before he was due to move right before Christmas, they decided to drop a bombshell of requirements on him that had no prior mention and this was after them “verbally confirming” and addressing the new address as his own. We have had to nag and nag at them for updates, we’ve waited days for a response for them to turn around on moving day and say the move wasn’t possible. Days of waiting for updates but minutes for them to happily call asking for holding fees… disgusted in how he’s been treated he’s been well and truly messed around and his Christmas is ruined so I hope leaders are happy with the consequences of there actions and I really hope anyone reading this thoroughly considers who there using before they carry on in this process. Hopefully writing this might save someone else from distraught.... Read more
Tenant
21st Dec 2023 (1 year ago)

O Manneh

5/5 Stars
Aaron was very helpful and i thank him sincerely... Read more
14th Dec 2023 (1 year ago)

C Iyayi

5/5 Stars
Great service from Georgina Stuart.... Read more
12th Dec 2023 (1 year ago)

C Okolie

5/5 Stars
I enjoyed every little step of my tenancy journey. And I must say that Georgia is a sweet, courteous soul. Kudos to the Leaders team, keep up the good work... Read more
Tenant
12th Dec 2023 (1 year ago)

O Joshua

5/5 Stars
Very helpful... Read more
11th Dec 2023 (1 year ago)

S Feroian

5/5 Stars
very nice services, thank you all for my new house... Read more
Buyer
8th Dec 2023 (1 year ago)

H Orton

5/5 Stars
Really friendly and helpful. Easy website and seamless process throughout.... Read more
8th Dec 2023 (1 year ago)

S URUAKPA.

5/5 Stars
Leaders is the place to go for property management. They are awesome... Read more
Landlord
7th Dec 2023 (1 year ago)

Ollie

5/5 Stars
Easy process from viewing to let.... Read more
Landlord
30th Nov 2023 (1 year ago)

A Khamis

5/5 Stars
It was fantastic... Read more
30th Nov 2023 (1 year ago)

A Jones

5/5 Stars
Moved to my new rental property with Leaders; very helpful and efficient service.... Read more
Tenant
29th Nov 2023 (1 year ago)

D Kulkarni

5/5 Stars
Smooth experience from viewing to actually moving to our new home. Professional staff & very happy to accommodate your needs. Highly recommended!!!... Read more
27th Nov 2023 (1 year ago)

A Gibson

1/5 Stars
The whole company is a complete shambles. I do not recommend anyone is to rent with this company. When it came to my rental checkout, I found the company to be dishonest and unfair on the tenant. After leaving, there was a significantly large unwarranted cleaning bill, by a company that Leaders did not recommend in their check out pack. After 6 weeks of adjudication with TDS(Tenancy Depositary Scheme) I have finally today got a large sum of my disputed money back, which I am over the moon about. Thankyou so much TDS, and no thankyou to Leaders.... Read more
Tenant
24th Nov 2023 (1 year ago)

A Morris

5/5 Stars
Georgie was incredibly helpful, and provided consistent and thorough help and advice throughout the whole process. She was a constant source of reassurance, and went the extra mile to ensure everything was done properly and as quickly as possible. This made a stressful process a pleasure. Thanks Georgie, and Leaders!... Read more
23rd Nov 2023 (1 year ago)

K Buckley

5/5 Stars
Aaron was absolutely amazing from start to finish and has helped us find our lovely new home, couldnt recommend enough... Read more
Buyer
22nd Nov 2023 (1 year ago)

D Darbi

4/5 Stars
The process was smooth and the timely provision of relevant information helped to ease the stress... Read more
20th Nov 2023 (1 year ago)

D raduca

1/5 Stars
One of the worst agencies to ever rent with! Avoid at all costs.... Read more
Tenant
18th Nov 2023 (1 year ago)

M Piegdon

5/5 Stars
Perfect agency, very helpful people... Read more
9th Nov 2023 (1 year ago)

K PATEL

1/5 Stars
We rented one property from leaders last year and the service which we received was not even one star. They initially told I need guarantor to rent house with endless documents and formalities and on the last day when they are suppose to give me keys they said details failed , so need 6 months advance rent and deposit which is not refundable. After spending lot of money the service was worst. Whenever I contact my property manager with a query I find out that it's a different person and no one had solved problem. We've rented with Leaders for 1 years and had 3 different property managers. Every question or problem takes an unacceptably long time to resolve or not solved. we have reported so many issues about water leakage and mould repair but they didn’t solve issue until contract get over and by end of tenancy they asking money from my side to solve and repair that issues. Really disappointed with the customer service .... Read more
Tenant
7th Nov 2023 (1 year ago)

M Gaspar

5/5 Stars
They were perfect with me. Very professional and kind.... Read more
2nd Nov 2023 (1 year ago)

R Stimson

5/5 Stars
Erin & Jenny were both excellent. I contacted them on Monday, Jenny visited my flat on the Tuesday and they found tenants on Wednesday. The tenants then dropped out, but new tenants were found within a couple of days. Erin was then really helpful with lots of questions I had about the process and my tenants moved in today. Great work Leaders team ????... Read more
Landlord
1st Nov 2023 (1 year ago)

T Mwayera

5/5 Stars
Awesome help and quite effecient. I was very happy with their services... Read more
1st Nov 2023 (1 year ago)

L Chiwamba

5/5 Stars
They very nice and helpful... Read more
1st Nov 2023 (1 year ago)

A Adeyemi

5/5 Stars
The service was very prompt and professional,it was very nice working with leaders derby... Read more
31st Oct 2023 (1 year ago)

L blount

5/5 Stars
Very thorough and helpful. Thank you for helping us find a home for us and our fur babies ????... Read more
31st Oct 2023 (1 year ago)

A Connell

5/5 Stars
Georgie has been really helpful with the whole process so far, she always replies quickly and keeps me updated. I would definitely recommend Leaders if you are looking for a property.... Read more
31st Oct 2023 (1 year ago)

A Shareef

1/5 Stars
Took my holding deposit and didn’t return it staff not the friendliest Asian lad was good very helpful but the rest need changing and need to sort the deposit side of it I wasn’t informed of the processes and was told right at the end I couldn’t get my money back... Read more
27th Oct 2023 (1 year ago)

D Ryce

5/5 Stars
Great service all round while helping me to find and move into my new property, particularly from Tom who was excellent throughout the entire process and kept in regular contact to assist.... Read more
Tenant
24th Oct 2023 (1 year ago)

K Favor

5/5 Stars
Arron has been amazing and has helped me through the process of moving houses. He is knowlegable and is able to help with any queries I had. I highly recommend Leaders to anyone.9... Read more
24th Oct 2023 (1 year ago)

M pendrey

5/5 Stars
Everyone was very helpful with all our queries, Georgie in particular was great and got everything set up super quick!... Read more
23rd Oct 2023 (1 year ago)

E Shooter

5/5 Stars
Tom has been great. Very efficient and knowledgeable... Read more
23rd Oct 2023 (1 year ago)

P Vasan

5/5 Stars
Georgie assisted me in my search to rent a house in a professional way and ensured my expectations are met in finding a good house.... Read more
Tenant
20th Oct 2023 (1 year ago)

D lexy

5/5 Stars
Leaders letting & Estate Agents is the best, they made the whole process easy for Me and my partner, I sincerely appreciate Georgie, she helped us throughout the process.... Read more
Tenant
17th Oct 2023 (1 year ago)

A Bowley

5/5 Stars
Tom was extremely professional and kept in communication with us right from booking the viewing to visiting the property. He was able to answer all our questions and even gave us the opportunity to view another apartment in the same building. Really happy with the service and would recommend Leaders to anyone looking for a property to rent.... Read more
Tenant
13th Oct 2023 (1 year ago)

A Farooq

5/5 Stars
Aaron you absolute legend thank you for your support and making the process easier... Read more
12th Oct 2023 (1 year ago)

T Buckers

5/5 Stars
Owen and his team of COG Gas Ltd were contracted by Leaders to replace my old boiler and immersion heater with a combi boiler, alongside all the associated work and they did a fantastic job. The team all worked hard, were polite, friendly, cleaned up before leaving, but also had a laugh and a joke. I'm very happy with the work done and would thoroughly recommend Owen and his crew.... Read more
9th Oct 2023 (1 year ago)

I Adegunwa

5/5 Stars
The Experience was fabulous beyond my expectations, the customer service was soo superb and this was easy to achieve when a great and experienced staff like Lucy Habbitt is at your service. Thanks to Leaders and to Lucy Habbitt.... Read more
5th Oct 2023 (1 year ago)

L B

5/5 Stars
Absolutely outstanding service from Georgie and Amelia on the phone! Could not have been more helpful or lovely, and super quick responses. Also had Tom for a viewing and he was happy to answer all my questions ??... Read more
29th Sep 2023 (1 year ago)

T shan

5/5 Stars
Found a new place in Derby and the support was amazing from Leaders, Derby. Gemma and Erin were so amazing and supportive. Their process were clear, easy and fast. Highly recommending Leaders specially for the people who are new to UK & processes.... Read more
Tenant
28th Sep 2023 (1 year ago)

S Smith

5/5 Stars
Massive thanks to Thomas rowan, brilliant at his job found and helped me get a property really quick top guy ????... Read more
Tenant
26th Sep 2023 (1 year ago)

D obande

5/5 Stars
A Very Big thank you to Georgie Start, who was very phenomenal in helping me to secure accommodation in Derby. Thanks a bunch Georgie, great job...you deserve a pay-lift. Kudos.... Read more
Tenant
26th Sep 2023 (1 year ago)

R Khan

5/5 Stars
Outstanding work by Gerogie and Leaders team to reserve the property I was looking for in just few hours! Deserving 5 star. Well done Georgie during completion as well!!!... Read more
Tenant
21st Sep 2023 (1 year ago)

S (subimoyo)

4/5 Stars
Tom is friendly and professional. Kept me in the loop with the process and answered any questions I had making the process less daunting.... Read more
21st Sep 2023 (1 year ago)

Jess

5/5 Stars
Fantastic experience with leaders from start to finish. Very quick to set up viewings until we found the one we wanted. Tom was great at keeping us in the loop with our application, always supporting us with the next step and any questions we had.... Read more
20th Sep 2023 (1 year ago)

G Foster

5/5 Stars
Aaron and Tom where so helpful, they got me and my partner our first rented property, leaders all the way 100%... Read more
Tenant
20th Sep 2023 (1 year ago)

K M

5/5 Stars
Been searching for a property for six months and have had many conversations/communications with the derby leaders team. Most recently, Tom has shown me my last two leaders properties and we've spoke, many times. This is no disrespect to anyone else as you're all so lovely but Tom has shown nothing but understanding and patience despite my, now, desperation at finding a home. Your management should be aware that out of the 15ish estate agents I've dealt with in these 6months, leaders are definitely the company Id pick to rent with.... Read more
Tenant
12th Sep 2023 (1 year ago)

L Khumalo

4/5 Stars
Excellent services... Read more
30th Aug 2023 (1 year ago)

J Leslie

4/5 Stars
We applied for a property through Geordie start at Leaders, she was very thorough and very helpful, she kept me updated all the way.... Read more
30th Aug 2023 (1 year ago)

S I

5/5 Stars
Very good agency, quick and on the ball especially Thomas Rowan, never failed to answer all my questions and direct me to the right place for all my queries and concerns.... Read more
25th Aug 2023 (1 year ago)

S ARANSIOLA

5/5 Stars
Excellent service delivery. Whole process was smooth and stress free... Read more
16th Aug 2023 (1 year ago)

F Zamani

5/5 Stars
I popped in Leaders Derby office this afternoon, looking for a 2 bed flat to rent. There, I asked Erin Doyle and she was so helpful and efficient to arrange viewing, contact the landlord and put down the application for me this very afternoon. I'm really grateful for that.... Read more
Tenant
14th Aug 2023 (1 year ago)

E Calladine

5/5 Stars
Really helpful with everything, keep you up to date as much as possible and really friendly staff memebers. We’ve been dealing with Thomas who has been a massive help in us being able to move forward with our first home before our little boy arrives!... Read more
Buyer
11th Aug 2023 (1 year ago)

J Vargova

1/5 Stars
Very unpleasant experience with this estate agents . Numerous calls, wasted time, avoid them if possible. Took always long time to solve major issues like leaking sink, left without working fridge and freezer,no hot water for weeks. Huge disappointment! Don't deserve even one star!... Read more
Tenant
8th Aug 2023 (1 year ago)

A Decaudaveine

5/5 Stars
Huge thanks to Georgie Start for her support in my search and application. She has been incredibly helpful and friendly throughout, and helped assuage many worries during the rather stressful process of finding a new home.... Read more
3rd Aug 2023 (1 year ago)

A Saini

5/5 Stars
Leaders were very speedy in helping me secure a property. From initial viewing to paying the deposit took a matter of days. Lucy H assisted me greatly in processing my details and answering queries.... Read more
31st Jul 2023 (1 year ago)

J KUMAR

5/5 Stars
Its been an amazing platform where lucy hibbet from the derby branch played an amazimg role in letting us the property on time.She worked and guided me really well and took all the pain to complete things for me.She is a lovely soul and an fabulous employee at leaders,derby branch.I do appreciate everyone at leaders derby branch as all are very flexible and all reaches a zeal following a top satisfactory standards in customer satisfaction.Very happy with the service. Well done Lucy Hibbet,you are a star to leaders... Read more
Landlord
31st Jul 2023 (1 year ago)

Lucy

1/5 Stars
Whenever I contact my property manager with a query I find out that it's a different person and no one had bothered to let me know. We've rented with Leaders for 3 years and had 5 different property managers. Every question or problem takes an unacceptably long time to resolve - unless you want to pay them in which case they're happy to do it as quickly as possible! If I had the option to move and use a different letting agent I would.... Read more
Tenant
21st Jul 2023 (1 year ago)

A Nhiwatiwa

5/5 Stars
Karina Norenberg was extremely helpful when i contacted Leaders looking for a place to live. She was available at all times to answer any questions and she provided me with all the information I needed. She made the entire process easy and she was meticulous in making sure that the application went through quickly. I highly recommend Leaders due to their professionalism and commitment to providing a seamless service. Audrey... Read more
Tenant
19th Jul 2023 (1 year ago)

A Redzic

1/5 Stars
Not very good agency for keeping in touch always have to chase and not only did they give me notice after tenancy even though I agreed long term and I was off sick for a month and they don't understand circumstances. Also to say that the landlord wants it back and only to put it up for rent let me go fru stress and don't go about doing things right unless you only renting after wards forget about it. I would rather avoid. Now asking me for twice the rent after what I've been through disrespectful don't know who the landlord was either and never get repairs done. If anything I should've been compensate the state of the flat was in bad condition.... Read more
Tenant
14th Jul 2023 (1 year ago)

E Barrie

5/5 Stars
Positive experience made easier by Karina who has been really attentive and helpful. Looking forward to my move ????... Read more
11th Jul 2023 (1 year ago)

J M

1/5 Stars
Very unprofessional.... Read more
7th Jul 2023 (1 year ago)

N Hassan

5/5 Stars
The man that helped us at Leaders with our application for our first flat was Tom Rowan! He was brilliant, replied so quick, very thorough and extremely helpful from the first initial inquiry all the way through to processing the application. Thanks so much for your help Tom, I really appreciate it especially as a first time renter.... Read more
Tenant
6th Jul 2023 (1 year ago)

R Daso

5/5 Stars
Geogie Start is highly professional as a consultant. She is handling my quest to rent an apartment with you company very well. I deemed it fit to give her five stars... Read more
Landlord
5th Jul 2023 (1 year ago)

M DUA

5/5 Stars
All thanks to Aaron and Leaders I was able to find a good home to leave. Thank you Aaron, thank you Leaders.... Read more
30th Jun 2023 (1 year ago)

W N

5/5 Stars
Lucy has been a great help in finding a new place to rent for me and my partner. The process has gone smoothly with her and Leaders, so a big thank you to her and the team.... Read more
Tenant
30th Jun 2023 (1 year ago)

M Lucy

5/5 Stars
Hi all, Letting with Leaders Agency in Derby is quiet tasking but Karina and Erin made it easier for me, their communication level was highly commendable. The agency is wonderful in their dealings, their teamwork is very superb, they also have access to providing all types of cover for their tenants for a smooth and comfortable livelihood. Thank you Leaders Letting Agency and continue in your good work.... Read more
Landlord
29th Jun 2023 (1 year ago)

S nambiar

5/5 Stars
It is a tough task to find good properties to rent. I was lucky to get in touch with Lucy, Leaders Lettings Consultant who helped me with her kind responses and efforts to secure a good property to rent. Thank You Lucy ?? You are amazing... Read more
Tenant
28th Jun 2023 (1 year ago)

G Scurrah

5/5 Stars
Thanks to Thomas Rowan for all his fantastic help at Leaders and being so friendly too.... Read more
27th Jun 2023 (1 year ago)

L Ashford

5/5 Stars
Georgie was very helpful in organising viewings and passing on information regarding the application process and helping with any issues we had... Read more
22nd Jun 2023 (1 year ago)

D monroe

1/5 Stars
Joe Horton was very quick to secure me a property but after that never returned any calls or replied to any emails! Didn’t even know if I had the property till the lunch time of the day I was due to move in! Terrible customer service!!!!... Read more
Tenant
16th Jun 2023 (1 year ago)

markmail

1/5 Stars
Diabolical company. Leave everything till last minute. Concentrate on hitting their targets than actually giving good customer personal service. Definitely one to avoid!!!!!... Read more
16th Jun 2023 (1 year ago)

F Adebekun

5/5 Stars
I've been searching for a property for my partner and I for a while now. Came across Leaders Letting and Karina was the key contact. She was prompt and helpful through the process. Would recommend Leaders to anyone looking for a property.... Read more
15th Jun 2023 (1 year ago)

K large

5/5 Stars
Me and my girlfriend have been looking for somewhere to move to for a while and came across a property through Leaders. Within not even 3 days, we reserved the property with the help from Thomas. Was quick to answer any questions we asked and provided all the information we wanted. Very helpful and has made the process quite easy going.... Read more
Tenant
12th Jun 2023 (1 year ago)

A puria

5/5 Stars
Gina Sloman was the manager of the property that I rented 3 years ago. When I neededit, I received good advice from her, she was always responsive, prompt and worked professionallly. I wish succes to Gina and the entire team from Leaders, Derby. Respectfully, Aiza Puria.... Read more
Tenant
6th Jun 2023 (1 year ago)

M Appleby

2/5 Stars
After numerous viewings with Leaders in Derby I have found that they don't have the time of day for anybody. I've had a couple of viewings where the woman simply hasn't cared, infact on nne occasion she spoke to us one during the whole viewing.... Read more
6th Jun 2023 (1 year ago)

A mary

5/5 Stars
I worked with Erin and she secured my apartment faster than I expected. she is great and a professional.... Read more
Tenant
25th May 2023 (1 year ago)

D Hall

1/5 Stars
Seems to be full of incompetent people. Three separate occasions they upload a property, say they don’t have access and will let you know when they do, don’t call back and then the property is “let agreed”. Complete waste of time.... Read more
Tenant
22nd May 2023 (1 year ago)

L B

5/5 Stars
I was really impressed with the level of customer service. Georgie was extremely helpful, professional and provided a high level of service. I would definitely recommend using this estate agent.... Read more
13th May 2023 (1 year ago)

S Line

5/5 Stars
Georgie has been a great help from the very start ! Great service .... Read more
12th May 2023 (1 year ago)

D Benson

5/5 Stars
Worked with Georgia Start, and she was brilliant! Very helpful and made the whole process easy and stress free. Available for all and any questions i had, i really appreciate the services provided by Georgia and Leaders... Read more
12th May 2023 (1 year ago)

M hyndman

5/5 Stars
Easy tobwork with... Read more
11th May 2023 (1 year ago)

carlosboi1983

5/5 Stars
I wish to mention the office as a whole in Derby City Centre but also Lucy Hibbitt and Emma Parker who have been amazing from start to finish! We were left in a far from ideal situation with our current property so we had to look for a new home! Lucy and Emma were fantastic from start to finish and kept me updated at each step of the way even when I was pestering them!! The service they offer just cannot be faulted and I'll definitely recommend Leaders to others! Great work and thank you so much for all your help!!! Carl and Peter :)... Read more
3rd May 2023 (1 year ago)

E Gower

5/5 Stars
The letting agents at leaders have been absolutely amazing with helping me and my partner a property. Especially Georgie, she’s been soo helpful and has been in contact with us every step of the way. It’s been lovely to have an agent who actually cares and supports us. Would recommend leaders to anyone looking for a property.... Read more
Tenant
27th Apr 2023 (1 year ago)

G Rasool

5/5 Stars
It’s been really easy to find and rent the property through Leaders,specially Lucy Hibbitt was really helpful and kind throughout the process. So thank you so much Lucy and team at Leaders in Darby ????... Read more
Tenant
26th Apr 2023 (1 year ago)

D Hudomel

5/5 Stars
Amazing agency Georgie was responsive and helpful with all the enquires!... Read more
21st Apr 2023 (1 year ago)

H Kaur

5/5 Stars
I had an amazing and easy ride with Georgie Start. She was amazing in helping us find a property and with getting us started with the application... Read more
19th Apr 2023 (1 year ago)

A Antonov

4/5 Stars
Very good work... Read more
11th Apr 2023 (1 year ago)

M CG

5/5 Stars
We applied for a property and from the viewing through to the application process, Erin was very helpful and prompt????... Read more
5th Apr 2023 (1 year ago)

B Picton-Turbervill

5/5 Stars
I have had a wonderful experience renting from Leaders Derby. Our property manager, Lee Walker, has been excellent with all communications and has dealt with any issues that have occurred in a prompt and timely manner. After having experienced horrible customer service at other letting agencies I cannot recommend Leaders enough. Our property manager has always been extremely friendly and helpful and its been a great experience dealing with him and renting from Leaders.... Read more
Tenant
3rd Apr 2023 (1 year ago)

A Jayawardena

1/5 Stars
Called and enquired about a property and informed them that I want to proceed forward with the application after the virtual tour. And because the agent who handled went on sick leave I had no feedback for 2days. Called again and informed another person and was asked to email her to do a property viewing. Did that and informed her to send me the application but no reply unttil I called the following day only to know that a let has been agreed on that property. No acknowledgement of the email and I didn't even know until I called and asked about it. Worst officer I have come across. (I don't know why she made me waste my time emailing her and waiting for a reply if it was already gone) Should have a system to respond to customers when one is poorly and unable to reply to emails without wasting our time!... Read more
31st Mar 2023 (1 year ago)

T Johnstone

5/5 Stars
Warm, friendly, listening, and above all helpful. As a landlord you are offering the kind of service I need. Thanks Jenny, both you and your service are wonderful.... Read more
Landlord
30th Mar 2023 (1 year ago)

S B

1/5 Stars
Extremely unprofessional and unfair agent. I took an old battered house from them - marked walls, broken door glasses, ripped wallpapers, dirty oven. Landlord wasn’t willing to sort any of that, told me to take the house ‘as it is’ so I painted, fixed everything I could fix and never complained. Never missed a rent payment and now when I moved out they are trying to charge me for things that were there when my tenancy started. Charging me ridiculous amounts like - £150 deep clean, £100 handy man (to fix issues that were already there before I moved in!!!), £250 window damage I did not incur, paint, garden etc etc. They have no shame giving me dirty, unpainted house with hundred issues and wanting it back brand new. Stay away from these crooks. Always keep the inventory handy, you can’t trust these agents, they will try to rip you off. No one checks anything there, no one cares. They just want your money. Lack of professionalism and decency. Update: by the way I did email Ms Clarke as advised in Leaders reply to this review. Guess what, the person was extremely rude and unprofessional in their email just like most of their employees. I explained the situation and that I reported the damage but no one from Leaders came to inspect it and at the end of the tenancy they charged me for the damage I did not incur. Their response was something like ‘things don’t break on their own’. Without any inspection they decided it was my fault. Daylight robbery. Please stay away from these dishonest people.... Read more
Tenant
27th Mar 2023 (1 year ago)

K murthy

5/5 Stars
Leaders helped me to find a good house for a best price. Georgie Start was very responsive and was happy to answer to any questions. Thank you and all the best Georgie ????????... Read more
Buyer
24th Mar 2023 (1 year ago)

S kumbhar

5/5 Stars
I enjoyed superb & professional service from Leaders, specifically Georgie has promptly helped me to find right property.... Read more
Buyer
23rd Mar 2023 (1 year ago)

J Corream

5/5 Stars
Great one. Specially Lucy. She will gets you any house.... Read more
21st Mar 2023 (1 year ago)

R S

5/5 Stars
I have been looking for a property for myself, my friend and my dog. Contacted many different letting agents finding no luck and quickly being told no without any "let me find out for you". I contacted Leaders and Thomas couldn't have been more helpful. He has been extremely helpful throughout the whole process and has helped me throughout the application process with anything I didn't understand and explained my options thoroughly. I now have peace of mind and look forward to having leaders as my letting agents.... Read more
Tenant
9th Mar 2023 (1 year ago)

A Bhatt

5/5 Stars
Fine..... Read more
7th Mar 2023 (1 year ago)

K Anthony

5/5 Stars
Top class, Georgie was really good dealing with my circumstances and was really understanding. She really pulled through with me. Much better than the current company I'm with. Really excited to be with leaders in the future... Read more
1st Mar 2023 (1 year ago)

M Tummyus

3/5 Stars
It's an Estate agent, sells houses!... Read more
28th Feb 2023 (1 year ago)

P Dawson

5/5 Stars
I applied for a rental property with leaders and I was dealing with Georgia start. She got back to me straight away and I found her to be very helpful. Brilliant experience. Thank you.... Read more
Tenant
28th Feb 2023 (1 year ago)

A Mcelwee

5/5 Stars
Great experience getting this all sorted quickly. Georgie Start was very helpful and answered any questions i had as soon as possible. Amazing customer service... Read more
24th Feb 2023 (1 year ago)

J Burnett

5/5 Stars
Georgie provided excellent service in providing me with answers to all my questions. Would definitely recommend !!... Read more
21st Feb 2023 (1 year ago)

M elliott

1/5 Stars
Absolutely useless company even had to pull out of court case as they don’t know what they’re doing took my money to take an exs name off tenancy agreement and never sorted it out now have to refund my money ???? if I could give 0 stars I would would not recommend this company to a tenant or landlord as my dad was landlord aswell through leaders and he ended up selling as they don’t want to do anything. Avoid this company at all costs u WILL regret it!... Read more
21st Feb 2023 (1 year ago)

P Chan

2/5 Stars
I spoke with Olly to rent a house that allows pets. He worked fast and was able to arrange something before lunch. He was nice, professional and informative. My fiancé and i cannot wait to move into our new place! Thank you. Update: They scammed us. Told us the landlady said this that and everything else just to get extra money from us because we have a cat. The landlady didn't mind animals in and didn't ask for extra money as deposit because of the animal. She loves animals herself. Leaders never expected us to talk to the landlady and even the people who used to live in the house before us. The landlady was so angry with Leaders, she cancelled the contract with them and now we're private with our landlady. DO NOT TRUST A WORD THESE TYPICAL DRSK WORKER BUSINESSMEN SAY! THEY DONT CARE. THEY JUST WANT YOUR MONEY!... Read more
Tenant
21st Feb 2023 (1 year ago)

J Villamiel

5/5 Stars
Brilliant property with brilliant assistance of Ms. Georgie Start! Keep up the great work!... Read more
16th Feb 2023 (1 year ago)

S kurawa

5/5 Stars
I applied for a property and Georgie got back to me on the same day. She guided me through out the application process and her professionalism is top notch!... Read more
15th Feb 2023 (2 years ago)

O Ogunyemi

5/5 Stars
Big thanks to Georgie Start, very prompt, helpful and clear with requests. To go from enquiry, virtual viewing and reservation in 1 day is absolutely commendable. Very pleased with the outcome... Read more
Tenant
11th Feb 2023 (2 years ago)

I Ezeudeh

5/5 Stars
My house search at the beginning seems not to be coming forth but after viewing my present home with Irene and the process started, I received a professional and top notch services from Theresa Powell. She was really very patient and also detailed in all her explanations. At the end, I was happy and I must say a very big thanks to Leaders and all the team members that helped this process.... Read more
Buyer
10th Feb 2023 (2 years ago)

F taiwo

1/5 Stars
Complained on maintenance for over 1month and nothing is still been done... Read more
Tenant
6th Feb 2023 (2 years ago)

M Graves

1/5 Stars
WARNING: Due to unfortunate life circumstances we are in the process of canceling our rental contract. We were promised a re-let fee of £300. Now we are further along in the process of canceling the contract. This fee has gone up to a ridiculous £690?!?! So instead of keeping their promises they will reel you in with a reasonable price and absolutely shaft you later. What a huge shame, this is the state of letting agents nowadays. Go with Leaders at your own risk.... Read more
Tenant
31st Jan 2023 (2 years ago)

A Slater

5/5 Stars
Helen Hufton was so helpful with everything and very patient with me As were Joe and Emma I massively appreciate everything that was done for me! so happy to have a first home... Read more
Buyer
31st Jan 2023 (2 years ago)

D Keeton

1/5 Stars
Shocking call back from there office... Read more
30th Jan 2023 (2 years ago)

M Dillon

1/5 Stars
I have been trying to contact this agents for weeks with no return call or response, for a property in Branston Burton on Trent not good sales at all I hope the owner knows there not doing there job the forsake sign is still up... Read more
Seller
29th Jan 2023 (2 years ago)

F Waldoff

5/5 Stars
Top people.... Read more
27th Jan 2023 (2 years ago)

B Dixon

1/5 Stars
Absolutely terrible service. They do not respond to landlords or tenants despite taking a charge every month and are completely useless. Avoid at all costs! They do not know how to manage properties and have messed things up all the way through the process. I have never experienced such terrible service!... Read more
25th Jan 2023 (2 years ago)

S Collick

2/5 Stars
If I was you I would seriously avoid this letting agents. I am in the process of taking them to court for harassment. Every week I am being chased for money I do not even owe.A year this went on, only a few weeks before Xmas did I receive an apology email & that my account has been credited with over £250 as my payments had clearly gone missing or someone is fiddling money! Last week, I start receiving more harassing emails stating I owe more money. They never get back to you when it’s urgent, quite happy to leave you the whole weekend without heating or hot water. I am desperately trying to get away from Leaders. They are truly awful and really do treat you like garbage. All staff need extra training because everyone is always duplicating everyone’s work or not doing it atall. Please honestly avoid, they have made my life hell for the past year or so, now I’m going to take them to court, I’ve hit the final straw.... Read more
Tenant
23rd Jan 2023 (2 years ago)

Janette

5/5 Stars
Excellent customer service received by Georgie Start at the Corn Market Branch. Called at 9.0 o clock in the morning, viewed the property at 12 o clock. Spoke to Georgie regards the application process. Georgie explained everything I needed to know in detail. Your file then gets handed over to a Lettings Co-ordinator, my Co-ordinator was Teresa Powell - Teresa was very professional and extremely helpful. I would highly recommend Leaders. Thank you so much.... Read more
Tenant
19th Jan 2023 (2 years ago)

K Scotland

2/5 Stars
I rent a property and as my landlord has her own maintenance people they do nothing to help me. This was revealed 20th December still awaiting repair. No one has even come out to take a look at it.... Read more
Tenant
10th Jan 2023 (2 years ago)

M Milupi

1/5 Stars
Most staff are not helpful.... Read more
8th Jan 2023 (2 years ago)

P odidika

5/5 Stars
Seamless process and warm staff especially Emma Parker was fabulous.... Read more
4th Jan 2023 (2 years ago)

L Bee

1/5 Stars
Bad service with no integrity and honesty. No calls for more than a week when Agents said they “will be back to you this evening” Just a word of advice. Go and travel a bit more. Gain some international exposure, hopefully you'll learn that English is not the only language spoken in the world, and that many people speak it only as their second or third language. And when you do, you might come off as a little bit less uncultured and undereducated.... Read more
20th Dec 2022 (2 years ago)

N iyer

2/5 Stars
Had a chance to try their services for renting out a property in derby, and they've been extremely unresponsive and rude. They have no respect for others' time and energy. They simply find it amusing to play back and forth with property viewing appointments and also take liberal decisions on your behalf to inform the landlord of your interest on the property without informing. 2 stars for agency and 1 star for the property consultant.... Read more
Landlord
11th Dec 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
Generally speaking i found an excellent service from Leaders,the way they dealt in managing the rent and finding a tenant,the way that they found the buyer and how we managed the offers together with the potential buyer were magnificent,i couldn't expect a better service from an estate agent and property management,i would choose them straight away. There's only a small issue that fortunately was solved but irritates me when it happened. I provided 2 copies of the property keys at their office and the agent had another copy with him,despite that they seemd to be not able to find any and there was a couple of days of searches from leaders employes to find them. This gave me an idea of a superficial organization on holding the property keys on that istance,fortunately once sorted,this aspect seemed to be improved and i haven't experienced anything similar on following management operations made from them,it's not 100% just cause of that episode,but on the overall i would recommend leaders without any hesitation.... Read more
Seller
10th Dec 2022 (2 years ago)

J Serohijos-Morante

5/5 Stars
I would like to commend Georgie Start for a great customer service. She responded quickly on my queries and helped me secure the property immediately.... Read more
6th Dec 2022 (2 years ago)

T M

5/5 Stars
awesome team. i struggled with other agencies but Millie, Gemma and George were very helpful. would recommend.... Read more
6th Dec 2022 (2 years ago)

D Gray

1/5 Stars
I've never dealt with a more difficult or avoidant letting agency. I rented a room that was managed by Leaders for 6 months last year and it was a nightmare from start to finish. Not sure if it was the landlord or Leaders at fault but constant delays with issues, denial of responsibility and a generally nightmarish experience living in the Leaders-managed property. We were left without running water for 4 days, a broken shower for the entirety of my time in the house, and on one occasion I was locked out of the house due to a broken front door lock, having to leave the back door unlocked for a week while waiting for it to be fixed. I suffered with a bed bug infestation, with Leaders taking 3 weeks from the initial report to turn around and tell me it's my responsibility to arrange and pay for pest control. In the meantime I had to deal with frequent sleepless nights during this time whilst they were messing about, failing to chase up contractors and decide what to do about it. Only plus side was I got my deposit back, which was the least they could do given the circumstances. It's clear that the agents push customers to leave 5-star reviews and name the specific agent - if this wasn't the case I'm sure their average rating would be much lower. I know others who have had equally awful experiences dealing with Leaders. I would highly advise against choosing Leaders as a letting agent, or moving into a Leaders-managed house. Edit: for transparency - Leaders called me the day after I left this review asking about it, meaning they've held my personal details for over 11 months after I left the property they managed. I assume this breaches article 5(1)(e) of GDPR, that my personal details should be kept 'for no longer than is necessary'. There is no need for them to keep my details for this long. This is their 4th GDPR breach since the start of my stay in the Leaders. Don't trust them with your personal data.... Read more
Tenant
30th Nov 2022 (2 years ago)

S Williams

1/5 Stars
If there was a zero rating id score 0, don't bother asking for a ring back for a viewing of a property because nobody bothers to return your call, iv asked for a viewing 5 times now on different properties and not been called back, when iv rung to see if viewing availability im told the property has been let absolutely disgusting management... Read more
29th Nov 2022 (2 years ago)

E Owen

1/5 Stars
Very difficult to get in contact with doesn't answer phones and difficult to get any physical viewings.... Read more
22nd Nov 2022 (2 years ago)

R Brown

5/5 Stars
Georgie is brilliant. You can feel her smiling down the phone. Extremely professional, thorough and helpful... Read more
22nd Nov 2022 (2 years ago)

C Helm

5/5 Stars
Very helpful and efficient Georgie has helped me in every aspect... Read more
18th Nov 2022 (2 years ago)

C Cole

5/5 Stars
Georgie Start was really good at helping me get the property that I wanted, good service from her and the company keep it up. Thank you.... Read more
18th Nov 2022 (2 years ago)

M azam

5/5 Stars
Very polite and helping staff Helped in each step to rent a property Highly recommended... Read more
Tenant
18th Nov 2022 (2 years ago)

J Amosun

5/5 Stars
I enjoyed excellent service from Leaders in the process of renting my new home. From the application stage to moving in, the Senior Lettings Negotiator, Joe Horton was fantastic with his experienced team. Thank you for doing a great job. I will choose Leaders again and always.... Read more
Tenant
16th Nov 2022 (2 years ago)

B A

5/5 Stars
Joe Horton? Many thanks for great help... Read more
16th Nov 2022 (2 years ago)

N Kumerasan

5/5 Stars
I got good response from leaders team in helping me finding rented house. Especially Georgia Start responded on time with all the necessary details. Appreciate your support.... Read more
Tenant
11th Nov 2022 (2 years ago)

I Oyibo

5/5 Stars
Okay so at some point I had to work with a lot of agents because I was a bit desperate to get a place for my family. I must confess that LEADERS come right on top in the services they render. Very professional and friendly. Always warm and welcoming everytime I had a viewing with them. They listen and give you all the attention you need/deserve. Of course I can't end this review without mentioning GEORGIE. She's a special breed. In my entire search I'm not sure I met someone like her (Georgie). Always willing to help, full of empathy and professional in all she does. I'll definitely recommend LEADERS any day any time. Great guys.... Read more
11th Nov 2022 (2 years ago)

M Shaw

5/5 Stars
Georgie has been absolutely fantastic at helping me secure a property! Really quick turnaround round and super helpful. Would definitely recommend... Read more
8th Nov 2022 (2 years ago)

m00nshine1000

5/5 Stars
Georgie has been very helpful and proficient in helping me, from my call this morning not really understanding the home letting process to securing a house with a holding deposit this afternoon, super helpful Thank you!... Read more
Tenant
31st Oct 2022 (2 years ago)

A Harris

5/5 Stars
Ellie was very helpful, thank you so much for everything... Read more
29th Oct 2022 (2 years ago)

C Dingli

5/5 Stars
The experience of finding an appropriate property to rent effectively took just a week, resulting in an efficient, professional service given by staff who continuosly guided me through the renting process. " Friendly, consistent, and welcoming service " Thanks to the team at Leaders from the Sudbury branch.... Read more
Tenant
29th Oct 2022 (2 years ago)

T Tennant

5/5 Stars
I applied for a property last night and Georgie got back to me straight away. She has been absolutely brilliant throughout the whole Experience and successfully finding me a property. Her customer service is absolutely perfect and if I ever need to search again I will definitely be going back to Georgie. Once again thank you so much!... Read more
Tenant
28th Oct 2022 (2 years ago)

A Cullen

5/5 Stars
I have just let my property through Leaders for the second time. Dealing with Georgie has been a pleasure, she has been really efficient and helpful.... Read more
Landlord
26th Oct 2022 (2 years ago)

R Perera

5/5 Stars
Myself & my husband moved to UK recently and we contacted Leaders Estate Agents to find out a suitable property for us. And fortunately, we were able to find out a perfect for us. @Georgie Start was the negotiator and she was very helpful and friendly. I highly recommend her and the @Leaders Letting & Estate Agents Derby who are coming to this area.... Read more
Tenant
24th Oct 2022 (2 years ago)

D Fakuade

5/5 Stars
I've had a week run with different agents without much success until a friend recommended Leaders Letting. I was fortunate to get through to Georgie Start who was remarkable. Georgie is extremely professional, informed and efficient in providing all information I require to secure a place. She made an extended process seamless by providing accurate and detailed information during my first inquiry. Thanks Georgie, you're a star!... Read more
16th Oct 2022 (2 years ago)

S Whiting

1/5 Stars
Wouldn’t let them rent a dolls house absolutely rubbish waste space ripped me off lost thousands in owed rent and having find them myself which was promised they help not heard anything for 6 months so guess I’m just another number landlord not important any more as they not taking rent percentage... Read more
Landlord
5th Oct 2022 (2 years ago)

Y Franklin

1/5 Stars
Unfortunately I must warn everyone against using leaders. Our contract was transferred to them when our previous landlords sold the house. The first issue was that they incorrectly transferred our existing contract meaning the wrong tenants were placed on the contract. This is an issue we have continuously raised with them and despite many reassurances that it has been fixed emails are still sent to the wrong name and contractors regularly ask for a tenant who has never lived at the address. The next and more pressing issue is that we requested that our front door which opens to a busy street have a crack fixed. Leaders sent a painter to fix the door who proceeded to chip out all the sealant that had been used to fix other holes. He then left our door with major holes and also damage to the door frame. That was 3 months ago and we have since been given the run around by leaders about when the door will be fixed with the property manager always saying she will look it to the issue and then never getting in touch. Due to the issue of our door and the many issues it is causing (rain coming through the holes, cold air and further damage due to how long we have waited for repairs) we have withheld rent. Suddenly leaders are easily able to get in contact about the missing payment but still won’t respond to questions about the door. I was told the door would be fixed this week however once again we have been told it hasn’t arrived and it can’t be done. This is the third time they have said that the door will be sorted within the week and then has been cancelled. The rent will be paid as soon as the door is fixed. This review is an attempt to get the issue sorted as our phone calls, emails and in person visits to their office have been unsuccessful.... Read more
Tenant
1st Oct 2022 (2 years ago)

T S

1/5 Stars
I’ll take legal actions to get my deposit back. The property manager of Rowan park close makes us wait more than 1 month for releasing deposit, and yet we haven’t received anything!! Every time we try to contact, the answer is always wait!... Read more
Tenant
30th Sep 2022 (2 years ago)

A CHUKWUMA

5/5 Stars
Good and courteous staff... Read more
28th Sep 2022 (2 years ago)

K Capewell

1/5 Stars
Communication is absolutely disgraceful, I've missed out on multiple properties after being told I will get call backs for each property which i never get, then when I try and call them nobody answers, and when the call connects I just get hung up on.... Read more
27th Sep 2022 (2 years ago)

Yakeen

1/5 Stars
I was originally due to move into a new property on 20th September which did not happen despite the fact that I have emailed and called multiple time to make sure about the moving date. I went to the branch daily as no-one is replying the phone with no results as no-one is helping. Now it is 6 days after the planned moving date and I still didn't move . I am not sure when I will be moving and it is really frustrating me and caused me alot of cost and problems with my current landlord.... Read more
Tenant
24th Sep 2022 (2 years ago)

H Ball

1/5 Stars
Really disappointed with the customer service and professional standard provided by this business. The phone is rarely answered, spent 3 hours trying to get through on Tuesday from 3pm finally got through at 10am Wednesday. Was apparently sent an email for a guarantor, which I didn't receive, no follow up call to check if I received email. we earn over £30,000 why on earth would we need a guarantor. You are as lazy with your review replies as you are in your business. 24 hours no reply to viewing requests. You should be ashamed of yourselves, leave the renting to the companies that do it properly, hannels, Hall and Benson, Frank innes, have all been much more helpful than thus unprofessional company. Please stop letting houses,stick to selling, as that's all you care about. Mail box full for over 24 hours, youre a joke of a company... Read more
Landlord
23rd Sep 2022 (2 years ago)

M Farouq

1/5 Stars
The worst experience ever . No one is answering the phone and they have delayed us for 3 days to move after the planned date to move . No one is helping at all .... Read more
Tenant
22nd Sep 2022 (2 years ago)

E Lanyi

1/5 Stars
I was originally due to move into a new property today which did not happen despite the fact that I have emailed and called multiple times to state that for me referencing will take longer as it has to go through the company HR team who can take up to 7 days to respond. The end result is that I only received my referencing email Thursday (15th) morning and then a followup one SUNDAY morning. I have called and left multiple emails but I still do not know if I will be able to move into this property before my current ones runs out and the end of this month. Once I paid the initial holding fee (September 1st) I got one email (September 2nd) to say I need insurance and recommended someone a partner but once I advised I have my own via work I never heard from anyone again until I started chasing it and the only reason I managed to talk to someone last week was due to me calling in until someone picked up as no emails or voicemails were ever returned. I still do not even know if I will be able to move into this new property so I have been forced to reach out to another agency to see if I am able to arrange something before the month is out or risk not having a place to live... Read more
Tenant
20th Sep 2022 (2 years ago)

D Perkins

5/5 Stars
Joe Horton from the Derby branch was absolutely amazing and we are incredibly happy with his fantastic service. Would highly recommend him and Leaders. Very satisfied.... Read more
20th Sep 2022 (2 years ago)

C Borrington

5/5 Stars
Thanks Ellie for all your help and advise... Read more
19th Sep 2022 (2 years ago)

M Bulock

5/5 Stars
Elli has been brilliant as my property manager thank you xx... Read more
Landlord
16th Sep 2022 (2 years ago)

A bhat

1/5 Stars
I am trying to call the lettings department from past two weeks and i have also sent multiple emails but received no response I want to ammend the move in date... Read more
Tenant
14th Sep 2022 (2 years ago)

N Rouse

5/5 Stars
Thanks for all your efforts Ellie you’ve been really helpful.... Read more
9th Sep 2022 (2 years ago)

R Meakin

4/5 Stars
Erin is really helpful and professional did her best to help me... Read more
3rd Sep 2022 (2 years ago)

N Liyanage

1/5 Stars
I had the worst experience with leaders. I was supposed to move into the flat I booked more than one month ago and they were not responsive and last moment they said they need to do a inventory check and have to postpone the date. I was changing cities and going last minute was not possible for me. Still I was ready to bet everything on my side. My previous contract ended and I had to stay in one of my friends places with all of my stuff. Imagine a person who never got any support like that. I was so stressed without a place for my own and struggling so much trying to contact them till the last minute. It was one of the worst experiences I had.... Read more
Tenant
2nd Sep 2022 (2 years ago)

K Frempong

1/5 Stars
Very bad customer service, rude, unorganised and very last minute. Supposed to start my tenancy on the 1st sent me loads of forms last minute and still wouldn’t let me get the keys. Bad attitude and especially to students.... Read more
Tenant
2nd Sep 2022 (2 years ago)

D Howell

1/5 Stars
I'd give 0 if possible. So poor. They need to shake themselves up... Read more
1st Sep 2022 (2 years ago)

A Morley

5/5 Stars
Great experience I've had with leaders , all the staff are great and very helpful, House inspection with georgina was a pleasure. Very happy tenant... Read more
Tenant
1st Sep 2022 (2 years ago)

J Kurz

1/5 Stars
After several phone calls and asking for close to two weeks now for my deposit back on a hold for a studio in the student building located on Babington Lane, all I get is the run around specifically from George in Lettings with a bunch of empty promises and constant stalling. If he was really serious and a man of his word, I would not be here leaving this review. Refunding a £50 deposit isn’t rocket science, nor a time consuming thing to do, and definitely not professional. Moreover the misrepresentation of this building’s common areas ‘supposedly’ soon to be completed ie: laundry room, lounge, movie room being finished before students move in, in September is not appreciated. It’s pretty evident that this location is far from complete and it looks like the owner has run out of money to finish it, hence the request for the deposit back which will probably not be happening. So if any other students are looking into placing a hold in this building on Babington Lane being advertised by Leaders Derby think twice before you do. Caveat Emptor.... Read more
Tenant
23rd Aug 2022 (2 years ago)

B Hemmingway

1/5 Stars
Terrible letting agent. Unprofessional and will charge tenants through the roof for anything.... Read more
Tenant
21st Aug 2022 (2 years ago)

C Wright

3/5 Stars
We had a few problems with the property when we moved in but the staff at Leaders helped get everything sorted. We love the home we found with Leaders and we are really happy... Read more
Tenant
18th Aug 2022 (2 years ago)

J ebrahim

5/5 Stars
On the 10th of August we visited Derby to find accommodation for our son (new student) and very soon after an unscheduled visit to the Leaders office we were on our way to view a local property. Consequently after viewing a number of properties with other agents we took the property managed by Leaders. In summary the staff were very helpful polite, flexible and accommodating at short notice, while in the office we secured the accommodation subject to checks, which was simple enough. Thanks again to George and Tom. Leaders are located in a prime position in the town centre, however, the office is a little small relative to how busy it is, one for the management to resolve.... Read more
12th Aug 2022 (2 years ago)

A Abdelsalam

4/5 Stars
Friendly staff and I would like to thank Tom Hallam for his help and guidance.... Read more
8th Aug 2022 (2 years ago)

D beddall

5/5 Stars
My property manager mr Steven fletcher helped me immensely today can’t thank him enough he works at the pride park derby branch... Read more
27th Jul 2022 (2 years ago)

H W

5/5 Stars
They are a phenomenal team who've helped me amazingly with letting my first home. I cannot thank the team and the letting negotiator who helped me personally enough. Any problems, they are there to help and always answer your calls and emails with kindness and support.... Read more
Landlord
25th Jul 2022 (2 years ago)

B Kayani

4/5 Stars
I have been searching for a property on this website for over a month and got no luck until I got put through to Millie Hardwick, who completely changed my experience with the company. She was extremely friendly, polite, catered to all my needs. She phoned me back multiple times just to give me updates. She managed to successfully put through my application and I will be moving into a new home this week thanks to her. I am very grateful.... Read more
Tenant
24th Jul 2022 (2 years ago)

J Dowdy

5/5 Stars
Tom was a great help and managed to get us sorted quickly - 5+ Stars... Read more
22nd Jul 2022 (2 years ago)

A Adewunmi

4/5 Stars
Had a relatively good experience with Leaders so far. Tom Hallam was very helpful and quick with responses and questions I had about the property. Very stress-free... Read more
19th Jul 2022 (2 years ago)

Z Khan

3/5 Stars
An honest review! So I’ve secured a property with leaders which I’m very pleased with. We are yet to move in, as property is not ready. Prior to securing this particular property I’ve had a few dealings with leaders and I was left disappointed; poor communication, saying I’ll receive a call back/doesn’t happen, arranged an online viewing and they didn’t send me the link. So I’d decided to not look at properties listed by them. However, I came across my now secured property and really wanted to go for it so I applied, communication levels picked up and staff were very friendly. So, in my opinion they help their tenants and stick to the job as it can be exhausting for them to to ring every person back just to say sorry you’ve not been accepted, which for customers can be annoying . Overall good service and looking forward to moving in to my new property:)... Read more
Tenant
13th Jul 2022 (2 years ago)

K Kubicki

1/5 Stars
Worst letting agency. Never get back to you. Never could view any of houses. Only virtual tours. After application on the house they stop respond. TIME WASTERS ! House off the market 1 minute after advertising. Never ever want to deal with them.... Read more
11th Jul 2022 (2 years ago)

N Hassan

1/5 Stars
I gad very bad experience renting through Leaders. They behaved like an enemy not an agent and mediator .... Read more
Tenant
11th Jul 2022 (2 years ago)

N Nicoyitungiye

5/5 Stars
Where do I start, I am not one to normally post reviews .. this is probably my second review ever ! I have dealt with many letting agencies in my life and I have never had such a very pleasant experience as the one that has just been provided by an agent named Christopher Reid. Indeed Mr Reed is very rofessional, friendly, caring, super efficient, doesn't leave you hanging and waiting for answers. He is a great listener and goes the extra mile when it comes to providing an excellent service! He has made my husband and I very keen to trust Leaders. Thank you once again Christopher Reid for your continued support. We can't wait to move in soon . May the Universe bless you.... Read more
Tenant
9th Jul 2022 (2 years ago)

shina

5/5 Stars
Dealt with Georgie. Smooth and efficient negotiations. Polite and profesdional service. Thanks a bunch and keep up the good work.... Read more
7th Jul 2022 (2 years ago)

K Nagi

5/5 Stars
I had an amazing experience with Leaders Derby. George was the employee who helped me and he did this in a professional manner while being kind and answering and helping me with any queries I had. Would definitely recommend George and Leaders Derby ????????... Read more
6th Jul 2022 (2 years ago)

C Meyer

5/5 Stars
Excellent service, highly professional. Erin was great helping us secure the property that we wanted to rent. Highly recommended!... Read more
Tenant
2nd Jul 2022 (2 years ago)

L Reynolds

5/5 Stars
Erin has helped us set up our new tenancy for our new home, we cannot thank her enough for her help! Great service and would thoroughly recommend using them!... Read more
Tenant
29th Jun 2022 (2 years ago)

K Ward

5/5 Stars
Great company to deal with. Tom Holland has been amazing with helping us find and secure a property. Can’t fault my experience, they’ve all been great throughout :)... Read more
21st Jun 2022 (2 years ago)

S Greenwood

1/5 Stars
Sloppy from start to finish. Move in day: - Given the wrong keys for both the flat and building it is in - On the same key collection day, in the Leaders Derby office, I was told to contact the building management team to request and pay for permits for the flat’s advertised allocated parking. I found the permits in the bin at the estate agent’s desk. End of tenancy: - 28th April: move out date - 30th May: deposit amount agreed. Two weeks overdue as per my tenancy agreement. Amazing considering there was no dispute regarding deposit deductions. - 31st May: deposit marked by Leaders as paid - 7th June: deposit marked by Leaders as assumed received - 14th June: deposit promised. Regular chasing required from myside throughout. - 16th June: threat to register a complaint with regulatory body - 17th June: deposit received Slimy staff. Rude at every opportunity. Lots of “yeah but”, excuses and gobbiness from an office with all the hallmarks of a toxic work environment. I rented the flat for 6 months whilst buying a house. The buying process was far less stressful than dealing with the lettings and property management teams. It is a relief to have ended my dealings with them and post this review.... Read more
Tenant
21st Jun 2022 (2 years ago)

I Chaliakopoulos

4/5 Stars
It was a difficult process but in the end all done well. Thank you.... Read more
14th Jun 2022 (2 years ago)

M S

5/5 Stars
I want to give George a massive thank you for helping us secure a new property. The demand for properties at the moment is so unbelievably high that I was growing more and more concerned about finding somewhere to rent but George did a fantastic job at getting something sorted for us. Thank you Leaders for being so accommodating and helping us find a new property.... Read more
Tenant
13th Jun 2022 (2 years ago)

S Singh

2/5 Stars
You need to be prepared to manage your relationship with Leaders. If the rent is missing, repairs need doing, property advice etc. You need to own this as they're not proactive despite raising this over 15 times in 12 months. The rates are good which makes them competitive, but you have to balance cost vs your time. And leaving Leaders is really, really hard. The rent guarantee is interesting as each Leaders rep has a different interpretation of what is/isn't covered - during covid I was told they would continue charging me, but won't pay out, and they moved the stance as "this is a cost for our great service" - which I wasn't getting! My advice in hindsight is to not get caught up in the cheap costs, unless you've got a +10 portfolio, the service is what you should aim for, smaller firms offers this as a hands-on approach. The specialists in Leaders need to be reminded about legislation etc. Which is frustrating as I don't work in this sector yet have to constantly remind them of what should be done.... Read more
Landlord
12th Jun 2022 (2 years ago)

K Bell

1/5 Stars
Tenants beware!! They do not care about the welfare and safety of tenants. The house was in a power dity condition when it was handed over. I was left without a working toilet during Lockdown 1. Landlord delivered an electric cooker with a normal plug. I was told it could start a fire. There's been 4 property managers in _ years. I was issued with a section 21 but was unable to move as was waiting for new house to be ready. I explained this many times but they went ahead with a possession order. I now have to pay court costs and am being harrassed for rent when they've literally threatened me with Bailiffs. . I moved as soon as I was able to. I do not owe rent but they won't close my account. AVOID AVOID AVOID... Read more
Tenant
10th Jun 2022 (2 years ago)

A Tan

5/5 Stars
From the first contact we had with Leaders in derby they were brilliant, I registered an interest in a property on right I’ve and within minutes I had a call from Danielle who was fantastic through the whole process, as were the rest of the team, in particular Emma who answered my numerous emails very promptly, we viewed the property the next day and had our offer in on a Saturday, they even contacted us late Saturday afternoon. Once we had been accepted they pulled out all the stops to get the tenancy agreed and we had the keys within 10 days of viewing, I cannot thank the team enough for all their help and support, I would highly recommend them for tenants and landlords, they were head and shoulders above any other estate agent we contacted and by far more professional. Thank you Leaders... Read more
Tenant
9th Jun 2022 (2 years ago)

M Hardwick

5/5 Stars
Very helpful team... Read more
4th Jun 2022 (2 years ago)

P Smith

5/5 Stars
Staff very helpful, couldn't fault the service received. Would happily use Leaders Derby again.... Read more
4th Jun 2022 (2 years ago)

H Chubbz

5/5 Stars
Leaders- professional team-stress free experience- punctual ????Tom Hallam processed our application & got back to us with good news and necessary feedback in less than an hour so we can plan better with useful information. Thanks ???? when you are interested in a property they take you seriously.?... Read more
Tenant
31st May 2022 (2 years ago)

C victor

5/5 Stars
Wonderful experience from Joe. Would recommend them any day.... Read more
30th May 2022 (2 years ago)

Dawood

5/5 Stars
Many thanks to george for being a great help through out the whole process starting with the viewing and finalizing the letting.... Read more
Landlord
24th May 2022 (2 years ago)

M Ashfaq

5/5 Stars
Tom has been a great help and I have found the studio flat that I wanted straight away and the process to book was really quick and he kept on top with contacting. I recommend ????????... Read more
Tenant
20th May 2022 (2 years ago)

W Binch

5/5 Stars
Leaders, and especially George, were very efficient, kind and helpful. George called me back when he said he would and my viewing took place when it was supposed to. Thanks for your assistance! Wendy... Read more
20th May 2022 (2 years ago)

R Cosgrove

5/5 Stars
Tom in the letting negotiations team was very helpful and was able to set up a viewing when the current tenants were resisting.... Read more
Landlord
17th May 2022 (2 years ago)

K Shipton

1/5 Stars
Absolute shambles of a company. Happily take your money but can't even give you a move in date.... Read more
Tenant
16th May 2022 (2 years ago)

M Nji

5/5 Stars
Great service, Tom Hallam was able to help me secure my apartment on the same day by responding very quickly and always keeping me updated !!! :)... Read more
13th May 2022 (2 years ago)

H Creed

5/5 Stars
Joe has been amazing in helping me and my partner secure our first property! We went to view last night at 17:30, we rang to put an application in at 17:45 and by 18:00 we got told we had been accepted! Joe has been so great at responding to emails quickly and guiding us through the process. Highly recommend!... Read more
12th May 2022 (2 years ago)

S Huszak

5/5 Stars
This is my second time renting from Leaders, glad to see they have new staff in place, dealing with Tom Hallam was very pleasant, he was really helpful. He made the rental process easy and quick, no faffing around. Thank you so much!... Read more
Tenant
12th May 2022 (2 years ago)

J Williams

1/5 Stars
Awful never do anything you ask... Read more
11th May 2022 (2 years ago)

A debeer

5/5 Stars
Joe was really kind and helpful to assist us in securing a rental property. He followed up after each site visit and also kept us informed of progress. He was the only agent that came back to us with other options when we couldn't secure a specific property. We are new to renting in the UK so he was really patient and explained the process. I would definitely recommend using Leaders and Joe in particular.... Read more
Tenant
10th May 2022 (2 years ago)

Jm

5/5 Stars
They are all kind ,caring and responsive with all my questions asked. Especially Tom who is handling our application in letting the property. We are on the process so I hope everything would be fine????... Read more
Landlord
8th May 2022 (2 years ago)

C Capewell

5/5 Stars
I can’t thank Joe Horton enough! I have been looking for a property for a while now and his professionalism and excellent service was amazing when helping me secure the perfect property! I would definitely recommend him when looking for a lovely property ??... Read more
Buyer
6th May 2022 (2 years ago)

R Carter

5/5 Stars
The agent that assisted me is Joe, he was pleasant and did a really good job explaining everything.... Read more
3rd May 2022 (2 years ago)

S Barnes

5/5 Stars
Fantastic team, Tom helped me through the entire process for my perfect apartment! quick, efficient and friendly service, many thanks ????... Read more
Tenant
30th Apr 2022 (2 years ago)

P Odiachi

5/5 Stars
Awesome staff. Joe Horton was really helpful through out the whole process.... Read more
27th Apr 2022 (2 years ago)

M Fisher

5/5 Stars
Spoke to George today regarding a properly to rent, he was amazing! Very professional and very quick to get back to me. All in all great experience! Thank you George... Read more
Tenant
25th Apr 2022 (2 years ago)

J Nicoll

5/5 Stars
It took only 3 days between expressing interest in viewing and then securing the property, Joe was very helpful and his response times were incredible with all queries we had!... Read more
25th Apr 2022 (2 years ago)

A Dica

5/5 Stars
George was very helpful and got everything completed for us in just a day, couldn't be happier! Joe was also very helpful and answered all our questions during the viewing. Thanks again... Read more
22nd Apr 2022 (2 years ago)

M Regkos

1/5 Stars
As other reviews have noted, this Agency has nothing but extremely poor communication skills. Having applied for a property let with them, I was given a move day that was two weeks after my application day. Not only did they not call me even once during this time, but I had to keep chasing after both them and their referencing partner company to ensure that all necessary documents were handed in on time. After multiple errors on their end, and being passed back and forth, wasting countless hours being on hold on the phone, I had it all sorted. Signed my contract, and paid all the monies necessary. Booked my removal company, and waited. Then on the day before the move, I called them again to confirm that all was in order. Unsurprisingly, it wasn't in order. They told me that for some bizarre reason the referencing checks which I had completed the week before didn't go through. NO CONTACT at all during this week mind you. They then said that due to the circumstances, they tried to instead get the landlord's approval, but couldn't reach him on the phone. When I went to their office to complain, I was met with unsympathetic looks and apathy. Now here I am, waiting on the evening of the day before moving, not knowing if I will even have my keys tomorrow in time. Let alone the stress, this will cost me hundreds of pounds if not sorted in time, due to rescheduling. But they will not take responsibility for any of that. Even if this horrible stressful situation is somehow resolved in time, this review will stay as 1 star. It's truly been my worst moving experience to date.... Read more
Tenant
21st Apr 2022 (2 years ago)

P Twells

5/5 Stars
Dealing with George at leaders absolutely brilliant can’t fault him very friendly and put us at ease can’t wait to get into the new property.... Read more
21st Apr 2022 (2 years ago)

B Hancock

5/5 Stars
Me and my partner have been being supported by Danielle from Leaders, and she has helped us massively from the start! Fantastic would definitely recommend!... Read more
17th Apr 2022 (2 years ago)

L Manning

5/5 Stars
I spoke to Danielle that works for the Leaders office and she was very helpful with finding me a property. Quick and efficient service!... Read more
14th Apr 2022 (2 years ago)

T Grainger

5/5 Stars
Tom was very helpful from start to finish; made the process of renting really easy. Always on hand to help with any queries, would highly recommend using Leaders and in particular Tom. Thanks... Read more
Tenant
9th Apr 2022 (2 years ago)

N Cresswell-Amour

5/5 Stars
Tom was really kind! I enquired about a rental property in the morning and by the afternoon it was accepted!... Read more
Tenant
8th Apr 2022 (2 years ago)

L McMahon

5/5 Stars
I have been looking for a new home for around 2 weeks now, evrrytime I called leaders the customer service was of top quality. Thankyou to Tom Hallam for securing me a great property within 24 hours of ringing to deposit that I can move into next week! Amazing. Thankyou Tom and thankyou Leaders.... Read more
Tenant
7th Apr 2022 (2 years ago)

M Waters

5/5 Stars
Tom was absolutely amazing. Been looking for somehere for ages and helped us get somehwere within an hour. Was so helpful and made everything go so smoothly. Would highly HIGHLY recommend!... Read more
6th Apr 2022 (2 years ago)

J Benjamin

5/5 Stars
FANTASTIC!! After months and months of house searching for me and my partner, we tried leaders. On that same day we saw a wonderful agent called Tom Hallam and managed to secure a property the same day! We are moving in next week and I could not be happier!!... Read more
Tenant
6th Apr 2022 (2 years ago)

T Bailey

5/5 Stars
Had a really smooth move thanks to Tom!! I'm a complete stress head but he listened to my concerns with the move and made sure everything was done efficiently, taking everything out of my hands and being contactable even out of office hours to help me. There was a problem with the referencing coming through and Tom ensured everything was processed quickly (on the day of the move!) to make certain I would still be able to move out that day. All queries have been answered within the hour, and I could not recommend enough!!... Read more
Tenant
5th Apr 2022 (2 years ago)

A Merriman

5/5 Stars
Danielle was excellent! Going above and beyond to quickly and efficiently secure a rental property. Would recommend this firm to anyone.... Read more
Tenant
4th Apr 2022 (2 years ago)

Ellie

1/5 Stars
Honestly when I say one star is FAR too nice. I had such high hopes as getting the property was never an issue ( bar the fact that when we turned up for the viewing which I was told multiple times was going ahead, the old tenants were still in the house and not aware of any viewing appointment, so as you can imagine this was very awkward for us). I have never dealt with people who literally do not care as much as leaders. We have been in our property three weeks now( but told leaders about some issues before moving in as we decorated for a week before moving in) so in total it’s been 4 weeks of letting them know about certain issues. Our tap in the bathroom is practically falling off, and we have a 4 month old who we bath every night and told them we wanted this fixing asap, the bathroom window does not lock when you try and close it, so it’s semi open always. In our master bedroom one of the windows doesn’t open, when you try to open it the handle just falls off, which isn’t safe at all. There are faulty plug sockets. The back door in our kitchen diner seems to have dropped( so there is basically a gap between the door and the door frame, which causes a continuous draft through our house, resulting in us using heating 24/7, our daughter has now got a respiratory infection which I feel as though this issue was one of the contributing factors to it as the downstairs no matter how hard you try is constantly freezing. There is also a draft coming from the left hand side in the living room. I am disgusted at the fact that we pay the price we do for a property and haven’t been dealt with appropriately at all. I am never one to complain, but when you constantly email or ring, to be told ‘ you’ll get a call back’ which you never do is so frustrating. Not to mention when the other day my partner rang up and mentioned is there not a number which we as tenants can speak to someone directly as we were constantly not getting through, to be told this is just how it is. This is our first family home and it’s heartbreaking that there are so many issues we are having to raise to leaders. If leaders see this I would love to speak to your head office as I am really concerned at the level of unprofessionalism which we have dealt with.... Read more
Tenant
4th Apr 2022 (2 years ago)

J Horsley

1/5 Stars
Useless... Read more
1st Apr 2022 (2 years ago)

S Thomas

1/5 Stars
1 start is too nice Guide was awful I’ve seen more work in a sick note! Leaders especially the derby branch are awful the “guide” who are meant to have the info on the property that you go to view seem to be from another planet Jo in particular (who only works weekends)he left us with the landlord for over an hour left us with no info he was not interested at all to the point the landlord didn’t know what to do luckily she was a very nice lady and we just got into a general chat. Further more, we had no updates from the property at all after the viewing as we wanted to put a deposit down asp which we told Jo. We viewed the property on the Saturday and I only heard back from leaders when I rang on the following Wednesday and he said that the property has now been let! Even tho we was told on Saturday that they will contact us Monday to get the applications going for us. This isn’t the first time something like this has happened due to leaders their service is awful and I’m surprised landlords are still going with them AVOID at all cost it’s disgusting... Read more
Tenant
30th Mar 2022 (2 years ago)

O Louise

1/5 Stars
Very dissatisfied with the service from this estate agents. I've never left a negative review in my life but the treatment I received is deserving of one. Myself and my partner arranged for a viewing for a property to let on the 24/03. We were set to leave and 20 minutes prior to the viewing we received a phone call stating that the landlord couldn't make the time anymore and that the 26/03 was the only date available for them. When we viewed the property on the 26/03 the landlord stated it was a shame we couldn't view the property on the original date and that we cancelled last minute. We stated that Leaders had told us that she was the one who cancelled which she stated didn't occur. Therefore, leaders had lied to us both. The viewing went very well, we wanted the property and details to move forward however the leaders representative-Joe disappeared, we were left waiting for an hour to then be told to contact leaders Monday. We did this and provided all the relevant information and were told to wait for a call back. Today we called back and was told it was already let. Leaders have extremely poor customer service skills and communication and I would not recommend them at all. They left us waiting, wasted our time and left us in the dark-probably a blessing in disguise given the other bad reviews.... Read more
Tenant
30th Mar 2022 (2 years ago)

R Rajagopal

1/5 Stars
Poor property management and even worse back office. Charges keep getting added without autorisation. Not recommended.... Read more
30th Mar 2022 (2 years ago)

J Rowan

1/5 Stars
Danielle was fantastic got everything sorted out in under 1/2 an hour brilliant service i take it back I’ve been horribly messed about I was due to move in on the 14th and was informed on the11th that the landlord had changed his mind an absolute terrible experience I had removal company booked and to be told on a Friday that you can’t move on the Monday in my mind is completely unacceptable... Read more
Tenant
29th Mar 2022 (2 years ago)

R Hooley

5/5 Stars
Pleasure to deal with Tom Hallam today. Very straightforward transaction. Nice, polite and down to earth lad. All the best for the future.... Read more
25th Mar 2022 (2 years ago)

G Fade

5/5 Stars
Oli and Jennifer! What a duo! Although I've been unable to find a property in the area I needed through Leaders, (Come on landlords! Properties are needed in Borrowash!) these two have worked as a tight team to help me in my search for a rental property. Oli has kept in touch with me and even proposed a couple of similar or close by properties to see if they would fit my requirements. Great communication internally and with myself. What a conscientious and professional pair. Thank you so much for your help!... Read more
Tenant
24th Mar 2022 (2 years ago)

J Lackova

5/5 Stars
Leaders has been helpful since day 1 of searching for a new home. Interaction with Tom Hollam has been delightful. He was friendly and cheerful each time on the phone and through emails, making the stressful process more relaxed and pleasant.... Read more
21st Mar 2022 (2 years ago)

L White

5/5 Stars
I'm so impressed with how I've been treated at Leaders. My lettings agent, Joe, managed to find me something perfect for my needs and he was so friendly and helpful! Would definitely recommend.... Read more
Tenant
21st Mar 2022 (2 years ago)

R Mehta

1/5 Stars
I have Bought lots of houses through estate agent I never have to have an ID check done for £60 through you lot so what is the point of having a solicitor to do the checks and you accepted my offer so you have lost a sale over £60 which the solicitors will do I think it is out of order.... Read more
Buyer
17th Mar 2022 (2 years ago)

Y Adetoyese

5/5 Stars
Only if I can give more than 5 starts to dear Emma Hill, I love her professionalism and the outstanding customer service I got from her. My application is still in progress but couldn’t hold myself in giving her a ???????? thanks dear.... Read more
16th Mar 2022 (2 years ago)

O Chukwura

5/5 Stars
Just got an excellent and prompt customer care service from Joe Horton @Leaders.Quite impressed indeed.... Read more
16th Mar 2022 (2 years ago)

Z Allcock

5/5 Stars
Joe Horton is a legend. He helped me and my family secure a property in a matter of hours. His comunication and customer service was second to none. He is a credit to your business and I wish him all the best for future!... Read more
Tenant
15th Mar 2022 (2 years ago)

O Eldesouky

5/5 Stars
good service and support from Joe Horton.... Read more
15th Mar 2022 (2 years ago)

B Gee

5/5 Stars
My experience with Joe has been amazing, one of the properties fell threw and he sourced and sorted me a property next day for myself and my fiancé, his response times and work ethic has been amazing, would give more stars if I could, thank you for your hard work Joe... Read more
Tenant
9th Mar 2022 (2 years ago)

R Niazaire

5/5 Stars
I recommend Tom is really an expert in his field. He was patient, and he understood directly what I wanted, and I’m really glad he’s taking care of my case. He will find the house you need and listen.... Read more
8th Mar 2022 (2 years ago)

M Walker

5/5 Stars
Joe Horton contacted me regarding a house that was perfect for me, and helped secure that property within minutes! Couldn’t be happier excellent service thanks again joe ????... Read more
6th Mar 2022 (2 years ago)

M Ghafoor

5/5 Stars
I was looking for an apartment and Tom was a massive, massive help. He guided me through the whole process and helped me find the right place. Could not have been easier, thanks Tom!... Read more
4th Mar 2022 (2 years ago)

B W

5/5 Stars
Spoke to George Pallester yesterday, extremely polite and helpful! Sent my application off and called me to keep me up to date! So so happy with the experience and the customer service.... Read more
3rd Mar 2022 (2 years ago)

L Smith

5/5 Stars
Tom Hallam, thank you so much, from start to finish professional as they come ! The guy knows his stuff! Credit to your company !... Read more
26th Feb 2022 (2 years ago)

M Purton

5/5 Stars
I can’t thank Emma enough! She is fantastic and knows exactly what she is doing!! Thank you Emma and leaders! You have been second to none!... Read more
26th Feb 2022 (2 years ago)

S Huxley

5/5 Stars
I have never let before and Emma made the process so easy and pain free. I have always struggled to trust estate agents but Emma and leaders put me at ease! Bloody brilliant!!... Read more
Landlord
26th Feb 2022 (2 years ago)

C Watkinson

5/5 Stars
i can’t thank emma enough for her service. she was professional and had a great sense of humour! i can’t recommend enough!... Read more
26th Feb 2022 (2 years ago)

M Dundulis

5/5 Stars
Joe from Leander has done an excellent job. Fast response and communication. Can’t wait to move in the property.... Read more
Tenant
26th Feb 2022 (2 years ago)

D Doras

5/5 Stars
Tom Hallam has been excellent showing us round the properties on our search and pulling it out the bag to find us a great property. He is Friendly & professional but relaxed with it, very smartly presented and has been very helpful. Thank you Tom you are a star ????... Read more
26th Feb 2022 (2 years ago)

C Rao

5/5 Stars
Leaders helped me a lot in getting an accommodation in Derby. They took care of the entire end to end process and helped me get a property in a very short time. I would like to give a special appreciation to my agent Joe Horton for helping me out with the process in a very short duration of time.... Read more
Tenant
26th Feb 2022 (2 years ago)

J Doherty

3/5 Stars
Joe was really helpful and very on the ball in the beginning. However moving forward we have heard from multiple different people. Struggled to get answers. The deposit scheme was withdrawn on completion due to the landlord changing his mind. The date changed close to the move date and on requesting for a revised invoice and confirmation of the new moving date I was fobbed off to an admin email.... Read more
Tenant
23rd Feb 2022 (2 years ago)

E Buchanan

5/5 Stars
I’ve been wanting to move to derby for a while now, but was apprehensive about finding somewhere nice to live, I met Tom the other day and he gave me a list of great properties and said I could view them whenever is convenient for me! An absolute credit to your company. Cheers for the help I feel so much more excited about my big move now!... Read more
19th Feb 2022 (2 years ago)

J Thorman

5/5 Stars
I had a great virtual viewing with Jade Scarrott at short notice due to a cancellation as a result of COVID. Despite the odd technical hitch, she was a delight to deal with and gave a very informative, yet honest viewing of the property. I would highly recommend!... Read more
19th Feb 2022 (2 years ago)

T Litchfield

5/5 Stars
My experience with leaders was very positive! Joe Horton especially, was exceptional and went above and beyond. I have previously had lack of or no communication with other letting companies but joe made sure to ring, email and leave voicemails to make sure I could secure my studio. Thank you Joe... Read more
Tenant
17th Feb 2022 (2 years ago)

S guivert

5/5 Stars
Called near the closing time for a flat that just went online, Tom answered and was able to send me the virtual tour in 5 min time. In literally 30 min time, Tom helped me to view the flat (virtual), make my application and give a positive response and place my holding deposit! Very quick and professional response, extremely pleased with the service provided by Tom of Leaders in Derby. Thank you Tom for your help and reactivity!... Read more
Tenant
16th Feb 2022 (2 years ago)

KTrillz

5/5 Stars
Thanks for the help Tom very efficient... Read more
14th Feb 2022 (3 years ago)

K Scott

5/5 Stars
Had a great experience with Joe Horton. Very friendly and helped me through all of the steps of applying to rent the flat I was interested in.... Read more
Tenant
14th Feb 2022 (3 years ago)

N Cricket

5/5 Stars
Top quality service, very happy with my experience and would fully recommend!... Read more
13th Feb 2022 (3 years ago)

B Hodgkinson

5/5 Stars
Tom had a great duty of care, was very clear in working towards best interests provided a very efficient service 5/5 !!... Read more
12th Feb 2022 (3 years ago)

K Nichols

5/5 Stars
If I could add more stars, I WOULD! I cannot recommend JOE HORTON of Leaders highly enough! I have dealt with a lot of estate agents & letting agents lately in my search for a bungalow. Not one of them came even close to Joe. He is professional, friendly, caring, super efficient, doesn't leave you hanging and waiting for answers. He really goes the extra mile when it comes to providing an excellent service! He is really a credit and an asset to Leaders. Thank you once again Joe for assisting us in finding the right home. Bless you and best wishes.... Read more
Buyer
11th Feb 2022 (3 years ago)

C worley

5/5 Stars
Used Leaders for the first time and Tom was a great asset to the team there. Highly recommend... Read more
10th Feb 2022 (3 years ago)

J Hands

1/5 Stars
Absolutely shockingly apauling! They never answer their phones, like ever, not over a period of 5 days, emails are sometimes answered but often with totally irrelevant content... Dealt with a foreign university student, leaving her technically homeless... Differing information provided constantly, tome scales moved 3 times! Just embarrassing. Yet the office has 4/5 staff in, none answering the phones.... Enter with caution ?... Read more
Tenant
10th Feb 2022 (3 years ago)

T Jones

5/5 Stars
Leaders was really helpful and quick with our flat search! Especially Joe who was very professional and proactive. Thanks!... Read more
Tenant
10th Feb 2022 (3 years ago)

FUNMIIO

5/5 Stars
Excellent service and house was exactly as it was on the virtual tour Beautiful ????... Read more
9th Feb 2022 (3 years ago)

T Peaké

5/5 Stars
Arranged a viewing through Emma who was very friendly and helpful and set a viewing with Tom a new starter with the firm, But was Energetic and willing to find out details straight away if he was unsure which was refreshing rather than I'll get back to you. Now just waiting now... Read more
9th Feb 2022 (3 years ago)

P Margett

5/5 Stars
Friendly down to earth service. Danielle Martin made me feel at ease as I'm new to the renting game. Would recommend highly... Read more
Tenant
8th Feb 2022 (3 years ago)

B Knigh

5/5 Stars
Tom, thanks for being so helpful mate!... Read more
7th Feb 2022 (3 years ago)

H Ns

5/5 Stars
Danielle Martin, Teresa powell and their teams have been instrumental in helping me, my wife and two babies secure a home and continue the partnership with leaders. Well done and keep up with the good work.... Read more
Tenant
7th Feb 2022 (3 years ago)

P Beecroft

5/5 Stars
Great service. Thanks Tom for your help... Read more
6th Feb 2022 (3 years ago)

Luke

5/5 Stars
Thanks for all of the help Tom... Read more
5th Feb 2022 (3 years ago)

H Rich

5/5 Stars
Joe was an amazing help and an absolute pleasure to speak to. Can't fault his service - he was quick to respond, answered all of my questions, and made the whole process incredibly simple for me.... Read more
5th Feb 2022 (3 years ago)

T N

1/5 Stars
They keep purposefully listing their per week rent as per calendar month rent on most letting portals in order to push their overpriced flats into your search. Someone petty enough to do this can't be trustworthy.... Read more
Tenant
5th Feb 2022 (3 years ago)

M Beecroft

5/5 Stars
Great service - Thank you Tom for your professionalism... Read more
4th Feb 2022 (3 years ago)

H Beecroft

5/5 Stars
Great job Tom! ????????... Read more
4th Feb 2022 (3 years ago)

littlemissy2707

5/5 Stars
Fantastic and most efficient service by Tom. Would highly recommend ????... Read more
4th Feb 2022 (3 years ago)

M Khan

5/5 Stars
Really good service especially my letting negotiator Jo is amazing guy good customer services and made process so easy and quick thumps up 5* rating for Jo... Read more
Landlord
4th Feb 2022 (3 years ago)

K Blount

5/5 Stars
Joe Horton absolutely amazing service and helping with every question and anything that he thought I needed to know. I honestly couldn’t thank him enough! thank you so much.... Read more
4th Feb 2022 (3 years ago)

J Matsa

5/5 Stars
Joe Horton helped me secure a top property within minutes. Such a great professional who clearly knows how to do his job. Other real estate agents will leave you wondering and will most likely not update you, however, Joe uses his great customer service skills and professionalism to help his customers. Top Lad!... Read more
3rd Feb 2022 (3 years ago)

L Freeman

2/5 Stars
Poor on communications and sorting problems... Read more
3rd Feb 2022 (3 years ago)

H ahmed

5/5 Stars
Very knowledgable branch, top service... Read more
31st Jan 2022 (3 years ago)

C Thornhill

1/5 Stars
Communication is absolutely poor. I applied for my property and they have left everything last minute even though I gave them 3 weeks to sort everything out regarding payments, fixes and keys. Left me waiting from 10am till 4pm to even get my keys which they then only gave me 1 key and had no idea where the other keys were. 7 employees all rammed in one room felt very NOT Covid safe and the woman who was dealing with me was very rude!... Read more
Tenant
31st Jan 2022 (3 years ago)

M Stone

5/5 Stars
Excellent service, Holly was fantastic, so polite, friendly and helpful. I would definitely recommend Leaders to anyone looking at renting a property. Thank you.... Read more
Tenant
31st Jan 2022 (3 years ago)

B Cullen

5/5 Stars
Very professional... Read more
29th Jan 2022 (3 years ago)

J Woods

5/5 Stars
Struggling online, went into branch and the team did the job within hours! Thanks... Read more
28th Jan 2022 (3 years ago)

Adrian

5/5 Stars
Spoke to Holly and literally within minutes she had contacted vendor and got back to us with an agreement on the property. Very quick and professional response, extremely pleased with the service provided by Holly of Leaders in Derby. Looking forward to further contact in the near future. Thank you Holly very much for all your attentiveness in this matter.... Read more
Buyer
28th Jan 2022 (3 years ago)

J Boyle

5/5 Stars
Tom was very helpful... Read more
28th Jan 2022 (3 years ago)

H Long

5/5 Stars
Very helpful... Read more
28th Jan 2022 (3 years ago)

J Snarski

5/5 Stars
Very good . Thanks Tom h .... Read more
27th Jan 2022 (3 years ago)

D Stirland

5/5 Stars
Having dealt with estate agents in the past iis good to have someone who answered questions and got the answers well done Tom, Leaders should be proud to have you as an employee... Read more
27th Jan 2022 (3 years ago)

D theobald

5/5 Stars
After Really struggling to find a property online, i went into the branch and Spoke with Tom. Within minutes he found a property for me and began the application. Really Great Guy and Great service. Thanks Tom. Top Man... Read more
27th Jan 2022 (3 years ago)

S Thompson

5/5 Stars
Have been looking for a rental apartment for a family member who is thinking of moving to the area, I have been dealing with Holly who has been fantastic, very professional, very patient with all of our questions, and has been very informative of the whole process, if all staff at leaders are as caring, passionate as Holly I would highly recommend Leaders, Thank you Holly... Read more
27th Jan 2022 (3 years ago)

T Williams

5/5 Stars
Holly was very patient with me and very understand of my situation whilst I was looking to rent in the city. Couldn’t of asked for a better person to help me, would recommend to anyone!... Read more
Tenant
27th Jan 2022 (3 years ago)

T Ahmed

5/5 Stars
Would definitely recommend this branch if you are looking to rent. A big thank you to Sophie who helped me throughout the process and answered any questions I had. Nothing was ever too much and she was professional, friendly, and an absolute star!... Read more
Tenant
26th Jan 2022 (3 years ago)

W Brownley

5/5 Stars
Landlords, don’t waste your time any where else! Great communication and service.... Read more
Landlord
26th Jan 2022 (3 years ago)

K Hurst

5/5 Stars
Ive been enquiring about properties with danielle and she has been really professional and helpful. Would highly recommend.... Read more
26th Jan 2022 (3 years ago)

J Johnston

5/5 Stars
Tom was very polite, and very thorough throughout the process would definitely recommend!!... Read more
26th Jan 2022 (3 years ago)

M Mahmood

5/5 Stars
Amazing service Emma and Sophie are extremely helpful... Read more
26th Jan 2022 (3 years ago)

S Ahmed

5/5 Stars
Dealt with Sophie a few times on the phone very helpful and responsive - would recommend this branch if you're looking to rent... Read more
Tenant
26th Jan 2022 (3 years ago)

J Hallam

5/5 Stars
Great service, valued my property at fair price and got it let within a week!... Read more
Landlord
26th Jan 2022 (3 years ago)

M Bird

5/5 Stars
My experience with Leaders was brilliant. The service from Holly was professional, helpful and was very efficient in our search for a property.... Read more
26th Jan 2022 (3 years ago)

N Goldstraw

5/5 Stars
Really great team. I enquired about a property in derby and Joe Horton was brilliant he sent the online viewing quickly and kept me informed and I had the property reserved with my holding fee the very same day as applying interest. He’s a cracking letting agent and super helpful... Read more
Tenant
26th Jan 2022 (3 years ago)

I Osakunih

5/5 Stars
I am happy I found a choice house on Leaders. The process of securing the house was extremely fast. All thanks to Joe Horton who made this a stress free process. Your service was top notch. Cheers Joe.... Read more
26th Jan 2022 (3 years ago)

W Sellers

5/5 Stars
This is my first time renting and I have been very impressed with the service I received from holly. She was very helpful and friendly and I would definitely recommend leaders to anyone who is looking to rent... Read more
Tenant
26th Jan 2022 (3 years ago)

S Khan

5/5 Stars
Most estate agents leave people wondering what they got for the fees that they have paid. Not with Sophie. Her professionalism and efficiency shone through. It was a pleasure having her to hand. She made the whole process seamless and I couldn't recommend her more if I tried. Brilliant service!... Read more
26th Jan 2022 (3 years ago)

L Southall

5/5 Stars
Great service, Emma was very professional and helpful with all my questions.... Read more
26th Jan 2022 (3 years ago)

D Winchester

5/5 Stars
Can’t recommend Leaders enough! Jenny & Ellis were professional, helpful and friendly from the off go! As promised my property was let within hours. IMPRESSIVE! Thank you ladies... Read more
Landlord
26th Jan 2022 (3 years ago)

A Miller

5/5 Stars
Very impressed. Holly showed me round a property and she was extremely helpful. Would recommend to anyone... Read more
26th Jan 2022 (3 years ago)

K paternoster

5/5 Stars
Very professional and friendly staff... Read more
26th Jan 2022 (3 years ago)

S Gadsby

5/5 Stars
Professional and fast responses from the Team.... Read more
26th Jan 2022 (3 years ago)

J Watson

5/5 Stars
After numerous displeasing encounters with estate agents , I am more than greatfull I was blessed with Sophie’s expertise. Not only was she bursting with knowledge on the property , she also was very considerate regarding my disability and showed the upmost respect and care when viewing the property. I would recommend anyone who is looking at buying or renting a place to go through Sophie as she is by far the best estate agent I have had the pleasure to meet.... Read more
26th Jan 2022 (3 years ago)

D summers

5/5 Stars
Thanks for the help Tom... Read more
25th Jan 2022 (3 years ago)

S Wills

5/5 Stars
He was a great help showed me around great with information thank you... Read more
25th Jan 2022 (3 years ago)

V Hartshorn

5/5 Stars
Was shown around a house by a gentleman called Tom. The tour was professional and insightful with all questions answered. Would definitely appreciate this service again.... Read more
25th Jan 2022 (3 years ago)

T Stirland

5/5 Stars
Really helpful team helping me and my dad find a house, can tell they know what they’re going on about and will definitely be recommending.... Read more
25th Jan 2022 (3 years ago)

J Binch

5/5 Stars
I’m new to the renting scene but was pleasantly surprised with how easy it was made by Tom. He was professional and his knowledge on the property’s made it a lot easier to find something tailed to me. Could not recommend him enough... Read more
Tenant
25th Jan 2022 (3 years ago)

M Gumussoy

5/5 Stars
Me and my wife recently viewed a property through leaders and the young lad Tom I believe his name was, was very helpful and answered all my questions... Read more
17th Jan 2022 (3 years ago)

M Hallam

5/5 Stars
helped me with my property search. Very efficient !... Read more
17th Jan 2022 (3 years ago)

D Harper

5/5 Stars
spoke to joe, very helpful and professional. Cannot recomend enough!... Read more
17th Jan 2022 (3 years ago)

J Wesneack

1/5 Stars
Appalling customer service I have received with your derby branch and it has really effected me and my family. We applied for a property and told the lady (named Danielle) and I clearly stated our CCJs and our circumstances when asking her to ask the landlord if we could put a holding deposit on the property (22 buzzard lane). She contacted the landlord for him to accept this, we also provided a gaurentour with a clean credit rating. We then got told we need to pay 6 months up front due to our credit rating, which was fine so we did this and paid all of it up front which was around 6.5k. We then did all the checks which where fine and signed the agreement for then last minute Danielle to call me to say the landlord doesn’t feel comfortable about my partners CCJ which we stated when we applied! Which was around the 31st of December when we applied. We wouldn’t of minded but I told the lady how important it was we found/got this property as our current landlord is selling and we have until this month to move out. We spent around 16 days packing and thinking we had got the property to now having nothing and we need to be out of ours next week. We have 2 children and are now in a mad panic and it has caused ALOT of stress and anxiety which you will understand as we could potentially be homeless by next week. I am more annoyed at the fact we wasted 16 valuable days which we could of used to apply for other properties else where and now we are really struggling. Me and my partner on separate occasions went into the office as you can’t get through on the phone it just doesn’t go through and Danielle doesn’t answer emails until around 2/3 days later to find the staff not very friendly and it wasn’t a nice atmosphere to be in, didn’t feel welcomed at all. I have worked in customer service and I know how someone should behave towards customers. I did speak to one of the managers on the phone today I can’t specifically remember her name but she was brilliant and had a completely different attitude and was friendly and all the money has been refunded (which it should of been regardless as wasn’t our fault) but it still means we are now in an awful position as we haven’t got a property and we have to wait 3 days for our money back. It’s absolutely ridiculous. I came with leaders and this property we are in now we got with you and the customer service was outstanding, we got this property around 3 years ago and the process was so fast too! This has been a shambles and the worst experience I have had, I am now stressed to the max and have been crying all day worrying about what we are going to do! I will be/want to take this further as it has caused so much stress and I’m am very unhappy with the derby branch staff! They need to learn some customer service skills and communication skills.... Read more
Tenant
12th Jan 2022 (3 years ago)

S onley

5/5 Stars
Danny came round for a house inspection and was really friendly and thorough! Fantastic service and very professional!... Read more
Landlord
11th Jan 2022 (3 years ago)

G quail

5/5 Stars
Lovely... Read more
2nd Jan 2022 (3 years ago)

K Blessing

1/5 Stars
First direct encounter with them and it was very much below expectation and disappointing. Communication skill of certain staff - far below average. Meeting up with deadline - disappointing. Settling into new home still ongoing (after a disappointing first day due to Leaders' shortcomings) and hopefully they redeem their image as the days go by. I should attempt to update as the days go by.... Read more
Tenant
2nd Jan 2022 (3 years ago)

A Horton

5/5 Stars
Great service, nice people, reliable... Read more
21st Dec 2021 (3 years ago)

K B

1/5 Stars
Shambles of a place. I'm a landlord and Leaders only lead the way in being incompetent. Your so called "dedicated property manager" is always unavailable. Often on "annual leave", "on a another call", "working from home", "doesn't work today because she's part time". Promises of we will ring you back are never kept, emails are never answered. The only time they do any work is when they want to charge you ridiculous prices for various safety certificates or repairs to the property. If you're a landlord and you're thinking of using Leaders to manage your property then don't bother because there must be better letting agents than this.... Read more
Landlord
14th Dec 2021 (3 years ago)

K Anderson

5/5 Stars
Over the last couple weeks my partner and I have been hose hunting and even though we’ve not found something to suit us, Joe Horton has been so helpful. Always cheerful and polite, and he has gone above and beyond to help us. He made the stressful process so much more accessible and clearer for us - thank you Joe!!... Read more
13th Dec 2021 (3 years ago)

S Kumar

5/5 Stars
My experience of getting a request worked on so quickly is beyond expectations. I must appreciate the Derby Leaders team for their sheer professionalism, empathetic behaviour and lightening fast responsiveness. They are the best available in Derby.... Read more
13th Dec 2021 (3 years ago)

rodha

5/5 Stars
inquired about a property I was interested in and Emma was a big help! She was very friendly and I recommend leaders highly if you're going to buy or rent in derby.... Read more
8th Dec 2021 (3 years ago)

K Oláh

5/5 Stars
This is my first time when I renting property, and it was a bit complicated because of the distance (more than 100 miles), but I received excellent support and customer service from Danielle. Thank you Danielle.... Read more
Tenant
1st Dec 2021 (3 years ago)

M K?osowska

1/5 Stars
Liars and scammers !!! AVOID! i was almost homeless because of them! First tenancy agreement signed from 8th, I couldn’t move in until 15th. I was able to get keys once I contacted manager because those RUDE PEOPLE in derby office don’t know anything, they would just promise to call you back but there’s no chance to hear back from them ! They also tried to scam me into no deposit option, never mentioned that if i will choose that option i will have higher rent, for absolutely no reason. When i called and asked for normal deposit someone on the phone told me that first i have to pay membership option for 3 months, scammers, but guess what i have seen my tenancy agreement and there’s different information, so i think that people working in Derby office needs an extra training as they obviously don’t understand how membership is working. Also i’ve been told that if i’d like to switch for normal deposit my move in date will be even more delayed. Keys collection, they gave me keys to the wrong apartment, really ?? What kind of lunatics are working there ????? Moving company had to unload the van on the streets while i was trying to get the right keys. Temperature in the apartment is 8 degrees in some of the rooms, 8 DEGREES!! And it’s over a week since property manager KATIE did …. Suprise NOTHING ! Oh no, sorry she’s trying to CHASE the contractor to call me ???? Council has been informed about the situation already. I will definitely make sure there will be consequences.... Read more
Tenant
30th Nov 2021 (3 years ago)

F Hirnau

1/5 Stars
No communication... Read more
29th Nov 2021 (3 years ago)

I Enabulele

5/5 Stars
Excellent service. Stayed with me through the process of getting a house until they finally got one for me. They are highly recommended... Read more
27th Nov 2021 (3 years ago)

J Martin

5/5 Stars
Great customer service from Danielle Martin, great advice and very professional highly reccomended ????... Read more
21st Nov 2021 (3 years ago)

M Hosking

5/5 Stars
As expats returning from working abroad we have found it challenging to arrange a rental property until we spoke with Danielle from Leaders. She is friendly, professional and efficient. Within 48 hours we were able to secure our desired property. We are very happy with Danielle’s professional customer service and highly recommend her.... Read more
Tenant
11th Nov 2021 (3 years ago)

A Akinfolarin

4/5 Stars
Cool. Professional reception... Read more
9th Nov 2021 (3 years ago)

Laura

5/5 Stars
Rang up to enquire about a property, spoke to Danielle, who was very helpful and professional. Nothing was to much trouble, excellent customer service skills. Very happy with the service provided.... Read more
4th Nov 2021 (3 years ago)

A Shahwan

5/5 Stars
Excellent service provided by Tre Elkington at Leaders. He was super polite and professional. Tre made the renting process very smooth and easy. Definitely recommending Leaders... Read more
Tenant
3rd Nov 2021 (3 years ago)

P georgiou

5/5 Stars
Tre was very helpful. Helped me get the property I wanted... Read more
2nd Nov 2021 (3 years ago)

P (Paulito59_SDM)

5/5 Stars
I spent a considerable time assisting a Spanish friend to find a property to rent in Derby. All of the Leaders team members were incredibly supportive throughout the process and worked with us to overcome many tricky problems. They found solutions to issues that could have stopped the whole process. I am pleased to say that my friend is now happily living in her new apartment thanks to the work carried out by the Leaders team.... Read more
Tenant
31st Oct 2021 (3 years ago)

J singh

5/5 Stars
Excellent service provided by Katie from leaders to ensure we have been able to get our property back. Katie has been proactive and has been thinking out of the box to find possible solutions. I am impressed by her patience and resilience to ensure our property is back with us. I have been with leaders since 10 years and have multiple properties with them. Would recommend them.... Read more
Landlord
26th Oct 2021 (3 years ago)

J Marriott

5/5 Stars
I have recently enquired about a few properties at leaders, i dealt with a lovely young lady called Danielle. Danielle couldn’t of been more helpful, was very professional and was able to answer all my queries and questions. Danielle is an asset to your company. Thanks Danielle.... Read more
22nd Oct 2021 (3 years ago)

S Nicholls

5/5 Stars
This is my first time renting a property and Danielle Martin made it easy to find a property! She has been super helpful and super responsive and made the process stress free. Thank you to Leaders and to Danielle, cannot recommend enough.... Read more
Tenant
19th Oct 2021 (3 years ago)

B Foster

5/5 Stars
Danielle was absolutely fantastic. Very fast response to my emails and enquires. Very perfessional and well mannered. A absolutely great experience and she's a testament to your company. I cannot thank her enough for her help. Enjoy your flowers you deserve them. Regards Mr foster... Read more
11th Oct 2021 (3 years ago)

K music

1/5 Stars
Awful. They don't care about the tenants. They are all about the landlords. Whats stroke me as a biggest no-no i dealing with leaders in Derby is how I was spoken to as a distress tenant with a serious issue at home by seniors. Jade in particular was mean and obnoxious towards me, even though I have spoken to her in a nice, friendly, calm and professional manner.... Read more
Tenant
1st Oct 2021 (3 years ago)

K moran

5/5 Stars
Joe was very very helpful & super professional and a pleasure to talk and deal with, very happy indeed.... Read more
27th Sep 2021 (3 years ago)

K Taylor

5/5 Stars
I have been renting my cottage through Leaders for the last 7 years and have been happy with the service they provide especially as the owner is out of the country. Any problems that arise are swiftly dealt with. After a change in my circumstances I needed some letters writing and Jade Stevenson at the Derby branch was very supportive and promptly provided these for me. What a lovely member of Staff to have on your team! Her customer skills are exemplary. Thank you Jade for your help at a tricky time.... Read more
Landlord
16th Sep 2021 (3 years ago)

A Anda

5/5 Stars
I would like to say many thanks to Leaders best agency in town,especially to Joe Horton who was more than helpful finding my new hom.thank you Joe!... Read more
Tenant
16th Sep 2021 (3 years ago)

J Dean

5/5 Stars
Im a first time renter and was introduced to Joe who took me through everything I needed to know about the current state of the market, what my personal options are and showed me some great places. These guys are professional and know their stuff. Joe was great!... Read more
Tenant
11th Sep 2021 (3 years ago)

D Horton

5/5 Stars
Very friendly and easy to talk to. Joe was most helpful.... Read more
11th Sep 2021 (3 years ago)

T Harris

5/5 Stars
I spoke to a young fella, Joe he really helped me find a new house after having a nightmare trying to find the right one!... Read more
11th Sep 2021 (3 years ago)

A Horton

5/5 Stars
Great service and assistance from Joe Horton, helped me find the exact flat I needed. Would recommend.... Read more
9th Sep 2021 (3 years ago)

Greg

5/5 Stars
Spoke to Joe, really helpful! Rented a property within the day!... Read more
Tenant
9th Sep 2021 (3 years ago)

T Eezi

1/5 Stars
Very landlord orientated business model. They may offer free deposit rentals, but they make up for this back by charging you for everything they legally can (the laws regarding these charges were tightened a few years back because the likes of Leaders would charge tenants for literally anything and everything!)... Read more
Tenant
9th Sep 2021 (3 years ago)

M White

5/5 Stars
I phoned for some info about the area generally, spoke to a Joe Horton. He could not have been more helpful, very knowledgeable.... Read more
8th Sep 2021 (3 years ago)

Carly

5/5 Stars
I spoke with Joe on the phone and he was nothing but polite. He made me feel confident in the decision I was making and I would definitely recommend this company and Joe especially to others! 5*... Read more
7th Sep 2021 (3 years ago)

N Southall

5/5 Stars
This was my first dealings with Leaders. I spoke to a very helpful and informative woman called Emma. She was able to answer all my questions. She was very well spoken, kind and patient.... Read more
7th Sep 2021 (3 years ago)

C Clarke

5/5 Stars
Spoke to Joe H on the phone and he was an absolute delight; really helpful and informative, couldn’t ask for better customer service. Would definitely recommend!... Read more
7th Sep 2021 (3 years ago)

S White

5/5 Stars
Joe was brilliant.... Read more
7th Sep 2021 (3 years ago)

L White

5/5 Stars
I tried getting a place with some other agencies with no luck, but Leaders managed to get me a place straight away. Joe, who handled everything, was super professional and helpful.... Read more
Tenant
7th Sep 2021 (3 years ago)

L White

5/5 Stars
I dealt with Joe and he was incredibly helpful - couldn't do enough for me and got me the place I wanted on the same day I enquired. Would definitely use Leaders again!... Read more
Tenant
7th Sep 2021 (3 years ago)

A Hafez

2/5 Stars
Very cunning and sneaky behavior. This is my very first time renting a room as an undergraduate student in Nottingham. While everything was up to speed in the beginning the experience. things took a drastic turn for the worst as my moving in date approached. Despite constantly asking the leaders team for my tenancy agreement so I could pay ahead of time and avoid a conundrum, I was sent the tenancy agreement the day I was moving in, even though I informed them I did not want this to happen. The team would purposefully withhold information on issues until the last minute where I could not do anything about it. The worst example of this was on my moving date. I called the team all day asking them if there was anything left and when I could take my keys, with them reassuring me that they’ll call me shortly only for me to have me call them again every few hours. After traveling all the way from Egypt at 5:45 my train had arrived and I received the call I was expecting, but instead they called to tell me that the keys were not with them but have been with someone else for 2 days, their offices are closing in 15 minutes, and that there was nothing they could do. No offer to book me accommodation until the keys come, no warning that this would be an issue, and instead I was left with my numerous bags on the road. While I understand the staff was busy with other clients this should not have inconvenienced and costed me as much as it did, especially since I had told them that this was exactly what I did not want to happen as I did not have much funds for a hotel at the time. On numerous occasions I was given false promises on when things were meant to arrive, have them acknowledge it, then proceed to do it again. The team speak very kindly, but seem to consistently withhold information under the false belief that it would prevent stir up panic. Be more clear when there’s something wrong, if my contract states that the house should be ready by a certain date, it should be ready by that date. The inventory was not checked, the keys were not ready, and I was just barely able to get my payment through on time. The team was clearly not prepared for all the tenancies this month and it has cost me as a customer who has done nothing wrong. I have never written a review of any company, but this has really inconvenienced me and I have no reassurance of when I’ll be able to go home.... Read more
Tenant
1st Sep 2021 (3 years ago)

M HUDSON

5/5 Stars
"Its' a reassuring positive experience. Chanel, my property manager helps keep me grounded with her continual professional approach..."... Read more
Landlord
18th Aug 2021 (3 years ago)

M Poole

1/5 Stars
I'm still in complete disbelief at how poorly we have been treated by leaders. Me (whom is pregnant) my partner and 4 year old daughter were due to move THIS WEEK, to be informed yesterday that we are no longer liable for the property. This has left us homeless as we were relocating for work, meaning we have left our old jobs and tenancy ready to move to Derby to start our new lives. Despite me practically begging for help nothing has happened, they appear to have no problem seeing us on the streets. I've wrang the office consistently to urge them to help us to just be told "we will call you back". These return calls rarely materialise. To add to our stress and disappointment we have also been told we will not have our holding fee returned, despite the landlord pulling out not us. In conclusion I'm homeless whilst pregnant with a 4 year old and out of pocket. Absolutely the worst experience of my life that is now causing me health implications due to the stress. Please avoid as I would hate for anyone to experience this heartache.... Read more
Tenant
17th Aug 2021 (3 years ago)

S Kòsa-Kiràly

5/5 Stars
It's a huge shopping centre! You can find everything here!... Read more
16th Aug 2021 (3 years ago)

D Goode

3/5 Stars
Nice staff, more stars when they get me a property... Read more
14th Aug 2021 (3 years ago)

C Chun

5/5 Stars
I am very grateful to Genna Handford (Head of Lettings Support Centre) for her help. When I encounter problems and difficulties in renting, she responds and sorts the problem quickly. Thanks for her enthusiasm, she is definitely an excellent staff.... Read more
Tenant
14th Aug 2021 (3 years ago)

B Thanki

1/5 Stars
One of the most deceptive agents around on the high street.. Forgets to turn up at viewings, turned up with wrong keys, libby and daisy cant and wont give you any factual information, work from virtual offices then claim to be local. Manchester St Derby room lets advertised on 4 diffirent portals with 4 different contact details. Asked for 6 months up front for a room in a shared house! Shared with 5 unknown shares. With a deposit to match. When it says no deposit options! My God how greedy can one company be in this day and age. What a massive let down. Formal complaint put into trading standards.... Read more
Tenant
11th Aug 2021 (3 years ago)

Anonymous Homeseller

5/5 Stars
The estate agent in this firm has been absolutely brilliant with a good team backing her up... Read more
Seller
7th Aug 2021 (3 years ago)

L White

5/5 Stars
Spoke to Joe - he was dead friendly and professional. He really couldn't do more to find a place that fitted my needs. Would definitely recommend!... Read more
7th Aug 2021 (3 years ago)

J Kilmurray

5/5 Stars
I don't rent through Leaders but I live next door to a property they manage. There is ivy growing over from their garden which hasn't been cut back in years and is growing through my shed roof. I have previously called and emailed Leaders about this but didn't get a reply so didn't have much hope it would ever be sorted. I thought I'd give it another go before sorting myself and this time I called the city branch and spoke to Joe. He said he would speak to the property manager and let me know what the solution was. He called me back that same day to advise he had spoken to them and that they would call the tenants and ask them to cut it back. Very rare that someone calls you back these days, so this 5* are for Joe more than Leaders really, as he has excellent customer service and was very polite!... Read more
7th Aug 2021 (3 years ago)

S Xavier

2/5 Stars
Poor customer service... Read more
4th Aug 2021 (3 years ago)

V Liepina

2/5 Stars
We applied for one house. In few day time just before closing time they phone us and say AHH sorry you will not be able to move in this property because landlords is giving house to relatives. And we paid a money to get started all process for that house when they cancelled it. Than we found another one which we wanted to see at least in video. We accepted it last week, started to do references, today they phoned us and cancelled already 2nd house for same reason but wants to move our application to different one as we are priority since they cancelled first one. I don't think they understands that I applied for school places so kids can go to local school. I needed to contact admissions to cancel first school, now looks I need to do it again. It's a nightmare not letting agency. I am hink Derby will be last in my list definitely.... Read more
Tenant
3rd Aug 2021 (3 years ago)

C Paige

5/5 Stars
Did the No deposit option, was really easy for me and my partner as we didn't have the deposit to begin with. Everyone was lovely and had a call back everytime! Thank you!!!... Read more
Tenant
31st Jul 2021 (3 years ago)

R harrison

1/5 Stars
Thay never listen to u when u tell them u get pay monthly and u can't send rent till the 28th thay send email say your reat late when u rang them thay say it ok then thay tell u u got to 149 on top of your rent lol thay r a joke really r... Read more
Tenant
26th Jul 2021 (3 years ago)

S Crawford

4/5 Stars
The website is very easy to use... Read more
13th Jul 2021 (3 years ago)

J McConnell

5/5 Stars
I had no issue with leaders they responded fast to any of my inquiries and assist whereever I needed it.... Read more
9th Jul 2021 (3 years ago)

? ???????

5/5 Stars
Great service nice and easy... Read more
7th Jul 2021 (3 years ago)

M Over

4/5 Stars
Good service and polite. A good customer experience.... Read more
30th Jun 2021 (3 years ago)

V Silveira

5/5 Stars
After our landlady decided to cancel our tenancy 1 day before our move, we were left with nowhere to go. If it were not for the Leaders team, we would have been on the streets! My partner and I are very thankful for all their caring and supportive work... Read more
Tenant
25th Jun 2021 (3 years ago)

J Lawton

5/5 Stars
Joe was very helpful and efficient with all enquiries regarding a student let.... Read more
Landlord
23rd Jun 2021 (3 years ago)

G Singh

5/5 Stars
Ellis Oates and team have been a joy to deal with. We have had some negative experiences with property managers who we'd have to constantly chase, but Ellis has always been proactive and available to assist. Professional, polite service which is definitely refreshing to see as compared to other agencies.... Read more
23rd Jun 2021 (3 years ago)

A Waterfield

5/5 Stars
Very helpful staff, I was kept well informed throughout the process.... Read more
23rd Jun 2021 (3 years ago)

T Charlton

4/5 Stars
Leaders were very helpful and clear when dealing with my enquires. Everything was sorted in a timely manner and the staff members were very polite and maintained a professional attitude throughout.... Read more
23rd Jun 2021 (3 years ago)

E Bates

5/5 Stars
Absolutely wonderful staff and very friendly to talk too. First time renters and they walked us through it step by step and were always willing to go the extra mile to give us a helping hand. Would highly recommend to use leaders where possible... Read more
Tenant
22nd Jun 2021 (3 years ago)

L Webber

5/5 Stars
Friendly, professional service. Extremely helpful throughout the whole letting process... Read more
Landlord
18th Jun 2021 (3 years ago)

T rixon

5/5 Stars
Just had a last house inspection from Danny, professional and friendly, give this guy a raise ????... Read more
Tenant
17th Jun 2021 (3 years ago)

R Winter

5/5 Stars
Extremely easy to deal with, thank you to the team at Leaders Derby for all your help :)... Read more
17th Jun 2021 (3 years ago)

B Hulme

5/5 Stars
Very polite and friendly... Read more
16th Jun 2021 (3 years ago)

M Price

5/5 Stars
Absolutely amazing staff so helpful and lovely and polite helped me so much and I was so grateful to have a great team to help me through it all and still they ring to help me after I have moved in to my house. Brilliant ????... Read more
Tenant
15th Jun 2021 (3 years ago)

C Illingworth

5/5 Stars
I would like to acknowledge the outstanding service I have received from my property manager, Rebecca Martin. Becky always goes above and beyond her role, and is always professional and so helpful. Recently, Becky has gone out of her way to help with maintenance issues and has coordinated everything seamlessly. Becky always keeps me updated and I am so impressed by her. Thank you!... Read more
Landlord
10th Jun 2021 (3 years ago)

K Phillips

5/5 Stars
Jennifer has been absolutely fantastic, as have all of the staff we have spoken to. Our hand has been held, thank you. Would highly recommend.... Read more
9th Jun 2021 (3 years ago)

I Derbyshire

5/5 Stars
My property manager, Lela, has single handely changed my experience with Leaders. Prior to her appointment I had experienced constant frustrations resulting from poor tenant seletion (leading to the theft and damage from my property, failure to pay rent and my property being used as a hair saloon (without my knowledge or indeed approval) will all the associated losses. The lack of attention to detail, constant chasing up of progress, unprofessional delivery and pure negligence was extremely annoying particularly as I was abroard at the time. At times staff seemed almost antagonistic. The one shining light of proactivity during this period being the staff at the Long Eaton branch. Having experienced all the above I had simply consoled myself that Leaders were cheap and as such I would have to take up the slack myself with constant phone calls to chase issues, checking documents and all the associated frustrations and delay. My comments and critisisms, taken up to Direstor level, proved fruitless. However, as stated, since Lela has managed my property her professional attitude, attention to detail, proactiveness and positivity have been very welcome. I can only hope this is a sign of a sea change in management style and delivery within Leaders and as such fellow landlords are feeling the benefit. Once again, I would highly recommend Lela as a property manager, and as such give her five stars, rather than Leaders in general, where the jury is currently out as far as I am concerned. Ian... Read more
Landlord
9th Jun 2021 (3 years ago)

K Allsopp

5/5 Stars
Recently vikki tristram has took over our letting account. She has been superb ever since she took control, dealing brilliantly with all issues of our letting management Very happy landlord Regards Kev Allsopp... Read more
Landlord
8th Jun 2021 (3 years ago)

A Hassan

5/5 Stars
Very helpful and very efficient... Read more
29th May 2021 (3 years ago)

T Louise

1/5 Stars
Worst letting agents we've ever been with. From the start they've never been responsive. We call to complain about something in the property as there's been on going problems since day one, and we never ever hear back from them unless we continue to keep calling them. We've even had people come round to check the property over and they have got back to leaders saying there's alot of work that needs doing....do we hear back from them....No! Changed property managers twice now but it always goes back to the same girl and she never gets back to us. I called this morning to be told she's on the phone and will call me straight back.....it must be a very long phone call as it's almost 3 hours later and still not heard a thing!!! When we do leave this property (no idea when) we will never ever use Leaders again!!... Read more
Tenant
27th May 2021 (3 years ago)

S Monk

4/5 Stars
Over the years we've had some problems with Leaders Lettings. BUT, during this past week we have had dealing with a new member of staff Mr Oliver Lindsey. He's been brilliant. He's just what a lettings agent should be. He's competent, He's not afraid to admit what he didn't know but then he was straight back on the phone when he found the information we needed. He was polite and professional. He was honest and we felt like he actually cared. Oliver was the best person we've ever had dealing with from Leaders Lettings. Keep it up Oliver, don't drop your standards, you're a star!!... Read more
Landlord
24th May 2021 (3 years ago)

S Smith

5/5 Stars
Very positive experience with Leaders!... Read more
19th May 2021 (3 years ago)

Laili

5/5 Stars
Spoke to Alex Smith, who was extremely professional and friendly. Aways kept me in the loop, and was efficient in helping me find what i needed! Understandably it is a busy time for agents but her customer service skills were exceptional. Thank you!... Read more
11th May 2021 (3 years ago)

K Bob

3/5 Stars
I have found leaders to be good for some things but average for others like if I report damage it can sometimes take a while before anything gets done... Read more
2nd May 2021 (3 years ago)

mjb

1/5 Stars
Do not use this company. We moved into a rented property and they didn't carry out any repairs and the boiler wasn't working. Nothing had been checked and we weren't informed it was pre-paid meters which already had debt on! They advertised as unfunished but furniture was left behind for us to sort. Please do not trust them as we did. We are still chasing to get the boiler fixed so we can have hot water.... Read more
Tenant
1st May 2021 (3 years ago)

Mel

5/5 Stars
Alex was amazing today, replied to me minutes after email enquiry sent and she was so professional and helpful.... Read more
28th Apr 2021 (3 years ago)

S Hunter

5/5 Stars
I am wanting to move house and I have been looking on the Rightmove website. I emailed Leaders a few weeks ago because I was interested in a property. Within 5 minutes Alex called me to inform me the property had just been let. She made a note of what I was looking for and said she would contact me if anything became available. I looked on Rightmove again this afternoon and there was a property which suited my needs that had just become available. I emailed again and within minutes Alex called me. She had all the information I had previously given and has arranged a virtual viewing for me on Monday. The service I have received from Alex and Leaders so far has been amazing. Very professional and has made me feel like I am a really valued person. I haven’t seen customer service this good in a long time! Thank you Alex you are a credit to the company.... Read more
21st Apr 2021 (3 years ago)

B Shepperd

5/5 Stars
Ellis was extremely quick and flexible to assist me in achieving an urgent goal with my rental property Very helpful 5* Thanks... Read more
Landlord
20th Apr 2021 (3 years ago)

G Jackson

5/5 Stars
We brought a house through leaders. The staff were friendly and nice little house warming gifts ??... Read more
Buyer
18th Apr 2021 (3 years ago)

E Brown

5/5 Stars
We was due to view a property earlier in the week however was slightly late to the draw as was already taken but turns out it was not meant to be as we have found the perfect one for us. However, without the help of Alex we would not know about it. She took the time to notify us and keep us updated with our property search throughout. We viewed a property at 2pm and by 15.41pm we got it with the help of the diamond Alex! She is professional, helpful, friendly and damn right amazing at her job! I couldn’t ask for anything more when looking for a property! Alex...you are a star!... Read more
Tenant
16th Apr 2021 (3 years ago)

B Edwards

5/5 Stars
Thank you Leaders for helping me and my wife find a property to move into. We hope to stay with Leaders with a long time... Read more
Tenant
14th Apr 2021 (3 years ago)

E Holecza

5/5 Stars
Really friendly and helpful staff, thank you leaders for making the search for a property stress free... Read more
14th Apr 2021 (3 years ago)

J Aspbury

5/5 Stars
We were very impressed with the professionalism and quick turnaround time in responding to our search for a new home, as well as the willingness to keep us updated on any new listings that may meet our criteria. Great service!... Read more
8th Apr 2021 (3 years ago)

K Glynn

5/5 Stars
Thanks to Amelia at Leaders Letting & Estate Agents Derby who offers a professional, efficient and friendly service which is so important when trying to find a rental property. I would highly recommend her and the business. Also, Beth who has shown us around potential properties.... Read more
Tenant
5th Apr 2021 (3 years ago)

C Gondal

5/5 Stars
I’ve been dealing with Amelia at Leaders to find me and my 2 children a house. She has been absolutely brilliant and The ONLY estate agent in the whole of derby who has consistently rang me every single day finding new properties for me. What a super star she is, professional but also has a heart of gold! Thank you so much Amelia ????... Read more
Tenant
31st Mar 2021 (3 years ago)

L Gillespie

5/5 Stars
Alex Smith and her team at leaders have been nothing but amazing! Working day in and day out to find me abs my son the PERFECT home and now we have found it. Nothing but hard work, perfect communication, constant looking making me feel confident and comfortable. THANK YOU SO MUCH!... Read more
Tenant
26th Mar 2021 (3 years ago)

J Furness

5/5 Stars
Amelia was fantastic help, she was very professional and knowledgeable throughout my entire interaction with her. I would highly recommend Amelia and Leader lettings to anyone looking for their next property.... Read more
24th Mar 2021 (3 years ago)

M Sophia

5/5 Stars
Recently called Leaders for some advice on renting my property out & was very impressed. I spoke with a lovely young lady called Ellis, she was extremely helpful and polite and booked an appointment for Jenny to come out to my property to value. Jenny was professional and had answers to all of my questions. I will definitely be using Leaders in the future :)... Read more
Landlord
24th Mar 2021 (3 years ago)

H Thomas

5/5 Stars
Would highly recommend leaders, smooth service when helping me find my apartment. Thanks... Read more
23rd Mar 2021 (3 years ago)

S Szabó

5/5 Stars
Alexandra Smith is the kindest lettings agent I've ever spoke to. Helpful, fast and patient. I am perfectly satisfied and can only recommend it to everyone.... Read more
Landlord
22nd Mar 2021 (3 years ago)

H Booth-Wynne

5/5 Stars
Smooth transaction to our new home, there has been good communication between us and the new landlady through Leaders and we really appreciated the thoughtful welcome box full of treats. Couldn't have asked for more especially during a pandemic.... Read more
Tenant
17th Mar 2021 (3 years ago)

C Larger

5/5 Stars
Great service from these guys. I wasn't happy in my old place so gave Leaders a call with info of what i was looking for. Olly dealt with me from the first phone call, found me somewhere really nice and helped me with all the paperwork needed too. I have rented for years and this is the best service i have received from any letting agent.... Read more
Tenant
10th Mar 2021 (3 years ago)

D Williams

5/5 Stars
Spoken with Gemma regarding some properties I have and she was brilliant! Knowledgeable and was able to answer all my questions and inform me about the services Leaders can provide. Thanks Gemma... Read more
Landlord
9th Mar 2021 (3 years ago)

C Millett

5/5 Stars
Very speedy and helpful, got everything sorted for me on time ????... Read more
5th Mar 2021 (3 years ago)

J Sandhu

5/5 Stars
I am not from Derby, but i have been liaising with the team at Leaders Derby the last few weeks, and the communication has been smooth throughout which puts me at ease knowing my property is in good hands with the right agent - brilliant work from Ellis and the rest of the team i have spoken to recently. Thank you again!... Read more
Landlord
3rd Mar 2021 (3 years ago)

M Daykin

5/5 Stars
I am looking to move out for the first time so am needing all the advice and help I can get! Amelia has been so friendly and helpful and is having regular contact with me through out this process. Any questions I have asked she has always maintained a quick response and has listened to any enquires I’ve had and responded with great understanding. So impressed with the support she’s given me. Highly recommend Amelia and her service.... Read more
Tenant
3rd Mar 2021 (3 years ago)

J Whitehall

5/5 Stars
I called the office as I’ve not rented before so was hesitant on how the process worked. I was greeted by a lovely girl who explained the renting process to me and answered any questions or concerns I had. She listened to my worries and asked me what I was looking for in a property to help me find one to suit.Thank you Alex for your help.The renting process seems easier than I thought. If anyone needs help, I think you can’t go wrong calling this company!... Read more
Tenant
26th Feb 2021 (3 years ago)

R Archer

5/5 Stars
Sophie at Leaders is great help and I recommend highly to go through her... Read more
23rd Feb 2021 (3 years ago)

D grigoras

1/5 Stars
Wanted to rent a flat with leaders i call exactly after the online viewing they told me the agent who is responsible with the flat is on break and hi/she will call me back straight after is coming back, i didn't receive any call for 45 min and i call them back, when i call them they told someone took the flat 2 min ago, worst agency from Darby, this is the second time when is happening the same think..... Read more
Tenant
23rd Feb 2021 (3 years ago)

C Lloyd

5/5 Stars
Very professional easy to use the Web site. Report any issues and get maintenance done... Read more
Landlord
17th Feb 2021 (3 years ago)

T Mohr

1/5 Stars
Utterly disappointed. What an awful state the house was in that we were expected to move into. Electrical faults, lights not working radiators not working, Brocken garden gate, Complete lack of urgency from the agency.... Read more
Tenant
12th Feb 2021 (4 years ago)

B Millington

5/5 Stars
5* service. Excellent team who always responded to any query’s or questions in a timely and professional manner. Highly recommend, wouldn’t consider going anywhere else. A big shout out to Beth who made everything so easy with a friendly approach.... Read more
10th Feb 2021 (4 years ago)

D Boy

5/5 Stars
Excellent service fantastic people thank you Amelia... Read more
10th Feb 2021 (4 years ago)

J Cotterill

5/5 Stars
Amelia was very helpful with assisting me with my property search. I would most definitely recommend the Leaders Derby Branch... Read more
10th Feb 2021 (4 years ago)

E Campbell

5/5 Stars
Great service, Sarah was very helpful.... Read more
10th Feb 2021 (4 years ago)

C towle

5/5 Stars
I’m very thankful to the lovely Alex that went above and beyond in helping me with my property search. After finding the right property for me & my family she really went that extra mile in helping me proceed to get our new home x Overall the staff were very friendly and helpful x many thanks... Read more
Tenant
2nd Feb 2021 (4 years ago)

N Williams

5/5 Stars
Never had any issues with this site.... Read more
1st Feb 2021 (4 years ago)

T Holecza

5/5 Stars
I have always had a fantastic service from Leaders in Derby. I dealt with Ellis last week and she was extremely helpful and very professional. I would highly recommend them to both tenants and landlords.... Read more
29th Jan 2021 (4 years ago)

Beth

5/5 Stars
Very pleased with the service received in leaders managing my property. Thank you... Read more
Landlord
29th Jan 2021 (4 years ago)

P Gibbons

5/5 Stars
I recently dealt with Amelia at this leaders branch and she was extremely attentive to the queries i had and made the whole experience extremely stress free. Thankyou Amelia!... Read more
28th Jan 2021 (4 years ago)

R a

5/5 Stars
First time moving so was happy with the consistent help and contact i had with leaders making this move easy and straight forwards :)... Read more
Tenant
28th Jan 2021 (4 years ago)

C Coleman

5/5 Stars
Today I have spoken to Amelia and she has been very helpful and able to answer all my questions. Thank you Amelia for your help and time.... Read more
25th Jan 2021 (4 years ago)

S Knapton

5/5 Stars
Excellent all round.. would definitely recommend .... Read more
22nd Jan 2021 (4 years ago)

T Simpson

5/5 Stars
I recently spoke to Amelia at leaders and she was really helpful and answered all the questions I had very professionally. She delivered great service throughout and made my experience really smooth. I will definitely be dealing with amelia again and will recommend her to anyone! Thank you Amelia :)... Read more
21st Jan 2021 (4 years ago)

Anonymous Homeseller

5/5 Stars
Generally positive, they've been helpful and efficient throughout, particularly when dealing with a difficult buyer. They remaines professional and supported me as their customer giving me good advice even though it wasn't in their interest to do so.... Read more
Seller
16th Jan 2021 (4 years ago)

A Legg

5/5 Stars
Excellent service, sorted everything out really quickly, everything was smooth and easy, highly recommended ????... Read more
8th Jan 2021 (4 years ago)

S Sutton

2/5 Stars
Couldn't find the property we had seen. Kept going round in circles. Just wanted to know the asking price No luck gave up... Read more
31st Dec 2020 (4 years ago)

C Smith

5/5 Stars
We had a lovely experience with Leaders. Very professional and welcoming! Would recommend to all.... Read more
23rd Dec 2020 (4 years ago)

K Henson

5/5 Stars
Just want to say a massive thank you to leaders and especially Beth she really helped with viewings and answered all my question( and there were a lot). It’s a very difficult time at the moment and Didn’t want the stress of moving during the pandemic but Beth and leaders have been great I couldn’t recommend them enough ! Thank you so much have a very Merry Christmas x... Read more
22nd Dec 2020 (4 years ago)

C Norris

5/5 Stars
Perfect service, advice and a really friendly helpful team to help my little family move in to a lovely home... Read more
18th Dec 2020 (4 years ago)

J Smale

5/5 Stars
We lived as a tenancy to Leaders and never had any issues. Could not ask for a better letting agency and the service from the staff was always exceptional.... Read more
Tenant
17th Dec 2020 (4 years ago)

B James

4/5 Stars
I contacted them on the 10th of December asking about a contract renewal, yes they didn’t reply to the email, and I started to worry but When I called to follow up, they explained that they had emailed and called the landlord and waiting for that and the contract has the safety feature of turning into a periodic, where we pay monthly and if asks to leave we have 6months notice. Previously we have had problems with When we first moved in it took them 2 weeks to get us access to the garden and passageway. Never came to fix the broken passageway gate, after two months of weekly calling, each time saying they were struggling to get in touch with the landlord, but when I called the landlord privately he immediately picked up and fixed it in days so I do wonder if that luck or if there’s a admin problem. If we have any future maintenance issues and, I will update this review. Overall everything has a way of getting done, so we are safe and happy.... Read more
Tenant
16th Dec 2020 (4 years ago)

S Pickering

5/5 Stars
I just received lovely phone call from one of the girls a leaders (Alex) after I put in an enquiry on a property from the website. Alex was so lovely and really helped me with my search for renting. She was very knowledgeable about the area that I was looking and and gave me loads of info! Thank you Alex!... Read more
Tenant
15th Dec 2020 (4 years ago)

S McPherson

5/5 Stars
Working with Sarah from Leaders Estate Agents has been an absolute pleasure. I am new to the Derby area and she made this process much easier. I absolutely recommend working with Leaders Estate Agents. From start to finish the service was great!... Read more
1st Dec 2020 (4 years ago)

L Pavlock

1/5 Stars
If I could give no stars I would. From start to finish Leaders was the definition of incompetence. They failed to return calls and emails repeatedly and couldn't hold to their "word" on deadlines. In addition when you have had enough of their shenanigans they can't be bothered to find anyone more helpful to transfer you to. I will never rent through them again, no matter how nice the flat. Unbelievable.... Read more
Tenant
30th Nov 2020 (4 years ago)

D Windsor

5/5 Stars
I loved the help I was given purchasing my new house.... Read more
Buyer
27th Nov 2020 (4 years ago)

A Bowley

5/5 Stars
Really pleased with the service from everyone I've dealt with at Leaders. Thanks for your help.... Read more
27th Nov 2020 (4 years ago)

L Heffer

5/5 Stars
From my first phone call through out ive received nothing but an amazing service. Especially from Alex, shes been kind, patient, professional and knows how to have a great rapport with a customer. She put me at ease throughout the process. Beth who did our viewing also great! One of the best agents we've ever dealt with and we have experienced a lot! Many thanks.... Read more
24th Nov 2020 (4 years ago)

S Edmundson

5/5 Stars
I'm a landlord looking to invest in Derby so called Leaders and spoke to Jenny who was incredibly knowledgeable and gave me some excellent advice. Thank you Jenny - you've made me feel a lot more confident about the process. I look forward to working with you in the future.... Read more
Landlord
23rd Nov 2020 (4 years ago)

B Mackenzie

5/5 Stars
We rent a property which required some attention between tenants. We live 250 miles away so had signed up for the comprehensive service package. The issues were quickly and professionally handled by Vikki Tristram who had only recently become responsible for our property. We have now secured two tenants within days of the advert using Leaders.... Read more
Landlord
16th Nov 2020 (4 years ago)

W Mather

1/5 Stars
In July this year was seeking a 2 bed house through leaders. Was told that they had found a suitable house, which had been NEWLY REFURBISHED throughout. I enquired about viewing, and was told that I could view but she thought it would go quickly. I was asked to pay a deposit of £126 to secure the property until I could view in 2 days time. I was told that if I deemed the property not to be suitable then my deposit would be refunded, no questions asked. I paid the deposit, and 2 days later viewed the property. The young lad doing the viewing turned up to the wrong house, and so was 30 mins late. He then knew absolutely nothing about the property. I’m not sure what their definition of refurbished is, but the kitchen was in an awful state of repair and hadn’t been renewed since around the early 90s. The rest of the house was satisfactory at best, the bathroom too looked older than myself. I told the person doing the viewing that I was not happy with the property and would want my deposit back. I was told to ring daisy who could sort this. I immediately rang Daisy who said she would sort this out straight away. I’m now 3 months down the line, and over 40 phone calls, and still out of pocket £126. Most of the time I call and am told that daisy will ring me back by the end of the day. This has not happened once. I did however find a property through Leaders long Eaton, who were brilliant and professional throughout.... Read more
7th Nov 2020 (4 years ago)

S Barker

1/5 Stars
Absolutely shocking. Let you down at every possible stage. Our landlady actively avoids using them and pays out of pocket to get private contractors in to avoid having to deal with them. Farcical. Utterly useless, empty promises and no results with issues. Avoid like the plague... Read more
Tenant
31st Oct 2020 (4 years ago)

D Lewsley

1/5 Stars
Was recommended this company by a friend and was told they would be very helpful. Well they were the complete opposite. I have never experienced such bad customer service and low level of SERVICE. MYA is the member of staff I have been dealing with and all I have to say is the ignorance I have been shown is disgusting. I have left my details rang the office vertually daily even have the messages from me and the staff clearly showing the amount of times I have been contacting them about my situation. RUDE AND UNPROFESSIONAL ARE THE WORDS I WOUKS USE. FOR THIS COMPANY... Read more
31st Oct 2020 (4 years ago)

K Bassett

5/5 Stars
Professional staff and great service.... Read more
21st Oct 2020 (4 years ago)

M Hart

1/5 Stars
Awful. Awful. Awful. When buying our new home we always thought it would be somewhere that we would stay for 10 years or so before moving to our forever home. However, due to dealing with Leaders, we now have a forever home (if we ever get into it) as we NEVER want to deal with a house move again. Poor service. Slow moving. Only get a response when you complain.... Read more
Buyer
14th Oct 2020 (4 years ago)

B Malpass

5/5 Stars
Had no issues whatsoever with Leaders, don’t have a bad word to say!... Read more
9th Oct 2020 (4 years ago)

L Walsh

5/5 Stars
Really helpful and would definitely recommend... Read more
9th Oct 2020 (4 years ago)

J Windsor

5/5 Stars
Had a great experience with leaders derby, very quick to get back to me and was excellent in helping me find a property, would 100% recommend!... Read more
9th Oct 2020 (4 years ago)

A EH

1/5 Stars
Appalling service from leaders, as a landlord they don't respond to emails, lose keys to properties and constantly lie to you. All you get told is we'll look into it and send an email then you never hear back. When I question the bad service from my so called property manager I get told she's new, no apology or offer to help. Avoid at all costs!... Read more
Landlord
29th Sep 2020 (4 years ago)

J J.

5/5 Stars
I'm sure if I'd actually visited this place instead of cycled past and looked in the window; I'd have got a first class service. My apologies; " right review wrong business". Google maps has this annoying habit of assuming that because you are stationary for a moment of two 'then you must have visited. A classic case of alogarithem "intelligence" 1+1= 0.2. The fact that you replied shows you actually care and that has to be worth 5 stars. My only problem is finding it out who I was less than impressed with. I guess I'll just have to ride my bicycle on that same route again.... Read more
25th Sep 2020 (4 years ago)

A Richards

5/5 Stars
Thankyou to Mya for all her hard work in helping me with friends relocation from overseas. I found her service to be polite, friendly and extremely patient to make what could have been a very stressful experience go smoothly.... Read more
23rd Sep 2020 (4 years ago)

S pooley

5/5 Stars
Great service thanks Jamie. Very professional, great back office system for landlords. Would highly recommend... Read more
Landlord
23rd Sep 2020 (4 years ago)

T Williams

5/5 Stars
We definitely will use you again. Jamie was professional at every step of the way, can't recommend his services enough... Read more
23rd Sep 2020 (4 years ago)

R Rose

1/5 Stars
I'd recommend avoiding at all costs, landlords/ladies and tenants. They don't care about the properties they only care about a pay check and don't know their arse from their heads... Read more
22nd Sep 2020 (4 years ago)

L Gilson

5/5 Stars
We had Jamie come round to our house to value our property for rental purposes, he was very professional and had great communication! Would definitely recommend using here again.... Read more
Landlord
22nd Sep 2020 (4 years ago)

N Marshall

1/5 Stars
Not very happy what so ever at the moment! (8-9-2020) yet again you have NOT kept me informed about progress of finding another Tenant for my property.No phone calls,no call to ask me if i was happy with a tenant you have found & in fact only today was told new tenants were moving in next week & i didn't even no!!!! I am now thinking of 1.asking for part rent back as you keep taking my property off the sales listings & maybe losing rent 2.Going with another Agent as enough is enough.Neil Marshall (landlord of 5 Auriga Court,Chester Green... Read more
Landlord
8th Sep 2020 (4 years ago)

X Pixel

1/5 Stars
Worst company ever! Employees lied and not advised properly or sent documents not even proof of payment! I called to take a detached house because my wife is pregnant and we work with the NHS, we manage nurses and deploy them to patients for home care and cannot miss too much, it is hard to find cover for shifts and not to move when the baby comes and it's cold. They put it up for viewing with people in the house ( 2 adults and 4 kids over 8 in a 2 bedroom bungalow) doring Covid! Immediately they asked for deposit but never sent the money back or proof of payment not even after a month when they said they did not move and have nothing else for us! No money, no documents, will have to lose time with calls to the ombudsman and e-mails! Run from this company!... Read more
Tenant
5th Sep 2020 (4 years ago)

A Khreis

1/5 Stars
They are so rude, close the phone on you, not professional. Took my money for deposit and never answered and lied. I did not receive my money , did not get the house and even the manager Vicky Ray did not return the money or cared I didn't even received the proof of payment or any document. I was sent to view house with people inside living, don't even think the house was for rent, only took money. they don't advise anything, what rights you have or what is the process. I do not recommend the company, RUN! I will raise with ombudsman for not fair treatment and taking money without sending any document, at least the proof of address!... Read more
Tenant
5th Sep 2020 (4 years ago)

C W

5/5 Stars