Been conversing with Sophie for a while from the letting side about various properties, she's been so helpful and informative and not been phased by any questions we've had. We're new to the renting side of things and she's been nothing but supportive throughout. Seeing a couple of properties we have met William who again was helpful and friendly and made the viewing process easier for us both and answered any questions we had, we will definitely be sticking with bagshaws through, thank you for your help!
The elder gent was very rude and short when I called and enquired about land
Used them before to let land very disappointed
Had a great experience working with Nicholas Humphrey. We worked directly with James. He was so attentive and patient. Being from out of the country getting a UK flat is not easy, but James answered all our questions in a timely matter and was really flexible.
Very disappointed with their student lettings service, especially given the plethora of awards and 4 and 5 star ratings they have received. Every time there is a problem, Nicholas Humphreys have a habit of blaming someone or something else, and accept no responsibility for their own actions, or lack of action, whether it being a previous member of staff not conforming to the company's 'high standards', the property being 'old', or the maintenance man being busy with 'emergency jobs'.
Things get done in a roundabout way, but the length of time it takes is not worth the time, hassle, or money, especially given the low standard of maintenance produced as a result.
The house I rented was a disgrace upon arrival; it was clear it had not been maintained or inspected since the last tenants left the property. I was not provided with an inventory, and things went from bad to worse from there on in.
Email contact for maintenance and queries is appalling; I often wait weeks for a response. My house manager has changed numerous times, which is understandable, but at no point was I informed of the change.
The kitchen floor COLLAPSED whilst in residence; Nicholas Humphreys decided it was best to keep me and my housemates in the house without a kitchen for a week, and we are still chasing a refund more than 6 months later.
This called for an official complaint, yet there seems to be no system in place to do so. After several months, a complaint was finally made about the service received, but little was done about it other than offering a pathetic 1/3 weekly rent - and even this was offered by the landlord, and nothing from the agent themselves.
This is just a small sample of the many things that have gone wrong with my time with this company; I will endeavour to avoid them at all costs in future, and encourage others to do the same.