We worked with Alice Lambert at Frank Innes, she was very professional and always kept us informed at every stage of the process. I would recommend Frank Innes Derby and Alice Lambert.
After a strong start I have unfortunately have to update my review and take back the positive points.
Communications are terrible, they are sending emails to me rather than calls when it comes to dealing with problems, to which I respond and then receive nothing further. Staff are not aware of my previous comments and so I have to repeat myself constantly, along with an incorrect contract setup (which I am now being blamed for and they're attempting to charge me for their mistakes.)
I didn’t actually go with Ashley Adams but I registered my details with them about a property they had for sale, out of all the other estate agents I also registered with only Becky from Ashley Adams was the one who tracked my progress on the sale of my house and offered me advice and rang me every week to see if she could help sell my property quicker than the estate agent I was using. For saying I wasn’t even there customer her service was brilliant.
Amazed at their customer service, abysmal!!! I can't believe the waiting time to view a property, one that is empty and been on the market for a while, is 6 days! Surely their vendors can have no idea that this is how they hope to sell their property....although it might answer why the property has been for sale for so long! I've made two calls in the last 8 hours, to see if there are any cancellations, but no enthusiasm or interest in our dilema shown. The housing market in the area is currently slow, as there is not much on the market, goodness knows how they cope when it's busy. As proceedable buyers I am at a loss at what to do next......
15 Melbourne Court, Millennium Way, Pride Park, Derby
Very pleased. Sold the house on the second viewing!
Very prompt at coming to take photographs and write up the sales details.
Conducted viewings for us.
Nice professional company, only negative was a bit pushy with viewings and times, They tell you rather than ask. I know the buyer is a customer, but we are also customers, and we’re the ones paying them at the end of the day.
But apart from that really good, would recomend, they make your house look really good, and represent it really well.