Lovely people to do business with; friendly, efficient and productive.
Unorganised. Failed to turn up at a confirmed appointment for which I had taken time off work. Called the branch only to be told that there is nothing that they can do. Would have given 0 stars if the option was available. Very unprofessional so will not be using them again.
I found Hannells to be very helpful, after agreeing a sale price and approving the sales material, they did everything for me. I was pleased to be offered the full asking price - three times.
They kept me informed of the legal proceedings and the whole experience went very smoothly.
A very friendly and professional service. We decided to sell on the Monday and Hannells had a valuer round to see us on the Wednesday and the details were on the web on the Thursday.
Three viewings followed on the Friday and we accepted an offer of the full asking price on the Saturday morning!
It was worth using Hannells as they had buyers waiting for properties and could contact them very quickly.
A very easy and pleasant experience - highly recommended.
A big "Thank You" to everyone at Hannells.
After I dumped Ashley Adams, because after 5 months and probably less then 5 viewings I had one offer which represented about a 30% loss. So it was tile to move on and I found Frank Innes.
I explained my situation.
They understood all of my requirements.
They proposed a price, put the house on the market and within 1 week I had 10 viewings.
My point of contact was Alice Lambert, she kept me up to date of all movements, her levels of communication were first class.
Once the bid was accepted there were issues with the buyers solicitor going AWOL. Alice and her team handled this very well, she understood the stress my family and I were under and helped us all the way through.
My only disappointment is that I did not go straight to Frank Innes. I wasted 5 mortgage repayments with Ashley Adams, and added a lot of stress.
Totally relieved this is now all done and wrapped up.
So do I recommend Frank Innes. 100% I do.
Extremely appalling service, i have rented a apt from them few years back ; apt has two main issue since day one 1) carpet wasnt clean and mould in the attached bath. Which I have highlighted since day one, they have promised to rectify the issue but despite my several attempt nothing happened and i end up leaving flat after 6 months. They aren't very cooperative at time of returning the keys back either, tried every possible ways to charge for anything. Real crooks once they got their money dont care anymore.
Having used Ashley Adams for my recent house sale. They far exceeded my expectations. They gave me a realistic selling price for my house. The photographs and the marketing material was honest but also professional. Every step of the way they have kept me updated, the customer service and professionalism is second to none. I would have no hesitation in recommending Ashley Adams to anyone thinking of putting their house in the market. My main contact throughout the process has been Zara who in my opinion is worth her weight in gold. She was always available for any queries I might have and kept me updated throughout the whole process. Thank you to Zara for your professionalism and outstanding levels of customer service
To avoid absolutely! Incapable of doing anything they MUST do and totally capable of charging for anything and more you could imagine. Shame!