Very good experience with Lauristons - we had dealt with Claire and Ben in different office and they were efficient, responsive, friendly and engaging. Special thanks to Polly in the Wimbledon office, who had went above and beyond to help us arrange viewings and understood our needs quite well. Although eventually we have bought our property somewhere else, that was purely due to other agent had listed our ideal property outside Wimbledon. We are certainly very happy with the service we have received and if given the right property, we would be very happy to choose Lauristons to help us navigate the complex property searching process.
Terrible management skills and completely disorganized. I will never recommend this place to landlords or tennants. They are a waste of space
Jordan was fabulous . Great experience with you guys. Jordan was very knowledgeable and if I needed anything or had additional questions the feedback was quick. Top work !
Very Rude and unprofessional and disrespectful staff at goodfellows Morden Letting branch, please be mindful when you talk to some of the staff as they are very aggressive and can charge at you, as I had very bad experience dealing with them, In my view staff need lesson in customer service and behavior, as they seems to behave like hooligans
Had a great experience with Goodfellows, they worked diligently to get us a sale and shepherded the deal through to completion with good humour , patience and politeness. Special mention goes to Ann, Jodie, Luis and Theresa for outstanding service. Would not hesitate to recommend if you want an agent that goes the extra mile.
Very disappointed, first they book view last week and agent unable to open the main door so we cannot view propert .
Than second time view on 18 th december @ 2:00pm no one has come yet it been 2.45pm noe .
Only waste of time .
No one attending calls .
Sam and Liam helped me and my partner from start to finish during our first house purchase. Always on hand to explain and help with all our inquiries. For such a big step in our life - they made it straightforward, stress-free and simple! We managed to move in before Xmas 2019 after initially viewing the property at the end of October 2019!
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.
Thank you so much to Wasim and his team at Residenza. We signed a lease with Residenza a few months ago and have had absolutely no concerns. Their staff are very attentive and have always answered any queries that we have quickly. Couldn't recommend them any more!
Rude, Dismissive and the most unprofessional estate agent I have ever come across. I does shock me how so called estate agents like this exist. It also seems I am not the only one who has been disgusted by their approach. AVOID - You have been warned!