Harry Harper - Roath

Cardiff

Jeffrey Ross - Cathays

The Umbrella Homes

Uniek Residential Limited - Cardiff

Umbrella Homes - Cardiff

Amos Properties - Cardiff

Lettings Angels - Roath

Pretty negative experience.

During the whole process you deal with 3 separate entities (unless I did), none of these people communicate with each other, so if you initially inform someone that one of the tenants cannot provide payslips as proof of permanent employment, someone might ring you two weeks from that point and ask the tenant to upload payslips.

I have informed Benjamin who is the director that one of our tenants cannot prove that he is in full time employment. He has told us to go ahead with the application, that we will need to pay the holding deposit and that the tenant may also need a guarantor. They have then rejected the Guarantor who is a homeowner and in full time employment with £1167 ‘Rent Affordability’ by THEIR calculations.

Was also informed that they will be keeping the holding deposit of £257 that we were told to pay before references were done.

Abigail was lovely and very helpful with answering all our questions! She made the whole experience easy and simple! Would definitely recommend :)

Looking for a place to share with a couple of friends and they have been amazing and accommodating ! Made the process so easy

Dealt with Abigail for a rental property. Was lovely when taking us around the property and answered any questions we had. Responded quickly and made us feel confident within the renting process. Kind and professional company. Would use again.

Sarah has been so professional, helpful, communicative and supportive when buying a property with Harry Harper! During the viewing she was approachable and knowledgeable. She has put us at complete ease through the buying process and we would like to thank her in helping us buy a house! Looking forward for everything to go through Definitely recommend Harry Haper to buy and I am sure to sell with! Thanks again

Sarah has been everything you want in an estate agent- informative, communicative, supportive when things have been really stressful, and straight talking when it’s been required. Thank you so much Sarah, we are so happy we sold our flat with you and we would definitely approach you again if we sell in the future.

I have worked with Sarah Howe for the last 15 years both buying selling and letting properties. She is always professional, always ready to help with any queries I may have and I have always had complete confidence in her and her abilities. I will never consider using anyone else. Sarah is an asset to Harry Harper. Thank you Sarah.

Harry Harper I thought were great when helping me find a home. Very friendly staff and very efficient when replying to my queries.  Highly recommend these if looking for a rental property

Dealing with Harry Harper and specifically Ben was an excellent choice. He was happy to assist at any time, providing friendly and outstanding advice with regards to property letting and tenancy agreement information. I can't recommend this company enough and would be happy to suggest them to anyone I know.

My agent was always super helpful and responsive. Maintaining and selling a property is never a simple process, but Harry Harper took a lot of the every day stresses and strains off my shoulders. They helped immensely in finding a buyer for my property, tenanted as per my preference, and sold in line with market value without any fuss. Thanks again to Sarah, Ben and all involved.

I’d like to express my enormous gratitude to all at Harry Harper for their incredible efforts in selling my house.  I was on the market with Peter Allen and had ’zero’ viewings – with-in 2-weeks of switching to Harry Harper I’d sold! I didn’t originally think about going on the market with a smaller family –run estate agency but the service I received was brilliant.  Their level of professionalism and the video they did for the house – was fantastic.  Many thanks.

Really quick to get back to me to sort a viewing. I had Will Roberts showing me around a lovely apartment. He was really detailed and professional, and went through everything thoroughly!

Very happy with all the help I've had from Harry Harper's.  I've accepted an offer on my house 8 days after I first met them for a valuation so they've been efficient while remaining thorough and professional.  They gave me sensible advice when I asked and I found everyone I dealt with there to be patient and friendly.  Would recommend.

Fantastic service from Sarah from start to finish!

Would not use anyone else to sell a property through in the future!!!

Thanks again Sarah you were amazing.

We have recently put our house up with Harry Harper sales and have been really pleasantly surprised. We got recommended by my uncle who uses Harry Harper to sell many properties and we would go on to recommend also. Every person I've spoken to has been professionall and very efficient. From having our valuation to now listing and the viewings we have had such swift but thorough response from Harry Harpers. I would highly recommend!!

Never really had a good service from estate agents before now, but dealing with Benjamin has been simple, quick and easy.

He always calls back, keeps promises, keeps in touch with any changes and offers sound advice.

Based on my dealings with Benjamin, I would highly recommend Harry Harper's to anyone buying or selling.

We recently purchased a property with Harry Harper as first time buyers there was a lot we were unsure of but Sarah dealt with everything and got the sale through as smoothly as possible, kept us up to date with the progress on the sale all the way through would highly recommend. Thanks Sarah.

After renting from Harry Harper for 4 years, I have always had a good experience with them.

They have always fixed any maintenance issues within a quick manner and have always be on hand if I have had any questions. 

I have just moved out and the return of my bond was processed very quickly.

Would highly recommend.

I have rented with Harry Harper since moving to Cardiff 8 years ago. They are very professional and super quick with a response if you ever have any queries. I wouldn’t want to go to any other agency so when I moved from my first property I was delighted to find a new home which was under their books.

The most professional Estate Agents I’ve dealt with in my 10 years of living in Cardiff.  

As a tenant it’s difficult to get your point across when certain issues come up. Harry Harper took on board my concerns and got the issues resolved as soon as possible with minimal fuss.  

Pretty sure the rent market wouldn’t have a bad reputation if all Estate Agents went about their business like Harry Harper.  First class service, minimal fuss, professional, great customer service.

At the moment this company is being very obstructive while I'm trying to get my deposit returned over a year late. Been trying since December and have been passed around departments. Every time I call whoever's dealing with it isn't in. Requests for call backs and emails have all been ignored, even messages sent through their own website. 1 star is infinitely too good for them.

I rented a room a while ago. I had a terrible experience with Harry Harper, abusive  fees. following their contract they have to let them know at least 24 hours in advance if someone is coming to see your propety, they didn´t. I had problems with the internet as it was so slow and they only thing that Jordan Parry said was " talk to the other tenants" . 

In winter they window of my bedroom  was broken and too cold inside and i had to repair by my self and after i talked to the landlord.
 I  had to change my rota at work to meet one of the their agents I received a call the last minute saying that the agent was sick.
they always were late in our appointment.

 I had to pay after the first 6 months to renew the contract almost 200 Pounds the following time almost 300 pounds  for nothing ( they dont explain you why I had to pay that amount)They don´t explain anything or help at all..  you have to pay them a fee if you change to a job, I you have to pay them 30 pounds for references if you need for another agency. 
I had a TERRIBLE experience with this agency, the only nice person was Sita Kaur, She was the only polite and helpful person in this agency.
they are just want to earn money. 

They have blocked last review with my other email so I had to create a new one.

We were able to view the property the very next day of it coming on the market

I have recently had the pleasure of dealing with William Churchill whilst searching for our new home. William has been very accommodating with regards to viewings to suit us, especially working around our tricky work schedules, or equally just in general to answer any questions we had (which has been a lot) 
We have from the very start felt we could rely on the service of Harry Harper, made even more unique by Williams friendly but professional approach. 
There knowledge of sales and the local area really are second to none. 
We would not hesitate in recommending Harry Harper to anyone looking to purchase their next home! 
Thanks so much for making what was originally proving a stressful time an exciting as prosperous one ????

Such a refreshing agency to have rented with! The staff are fantastic, and couldn’t be more efficient! Always going above and beyond. Have had the pleasure of dealing with both Benjamin and William Churchill  who have been a great help during my tenancy!

Absolutely outstanding service from Harry Harpers, Cardiff, Benjamin dealt with my sale and made it so easy he did all the work and kept me informed constantly and I would highly recommend them to everyone who would like a first class service and minimal moving stress

Blown away by the fact that I was able to view on a Sunday! I viewed the property with Benjamin who at the time of the viewing offered me her personal mobile number if I had any further questions which was a great touch. After offering on the property I was kept up to speed with how my offer was progressing throughout the negotiation process (there was another party also offering). Have just viewed the property a second time and we are really pleased with the property and the service we have received as buyers! Highly recommended!

I was recommended Harry Harper estate Agents by a good friend and I have nothing but praise for everyone from the valuation viewing to final sale (for my asking price ) only approx 2 months to completion amazing service from Benjamin and Liz nothing was ever too much trouble and all my questions answered immediately i would definitely recommend garry Harper to anyone

Extremely poor customer service. I couldn't arrange a viewing for a property after calling 4 times and emailing 3 times as there was either no one around to arrange it and no one ever called me back. I wouldn't like to think how difficult it would be to arrange repairs on a property I was renting if viewing a property is so difficult!

jordan was very nice to speak too over the phone and helped me with my search criteria. Really helpful and friendly.

Great local estate agency run by a very knowledgeable and proactive agent. We have worked with Harry Harper for some time and the care they give to their clients is second to none. I would thoroughly recommend this estate agency to anyone looking for a personal, reliable and efficient service.

Fantastic agency who are worth the fees they charge as they ensure you get the best price for you. Having compared them to other agents they made sure that I got  more for my property. My lesson learnt is that the cheapest agent is not the best choice. Choose this agency as they are worth every penny. Also their service is second to none. Highly recommend without hesitation. 5 star all the way.

We tried to sell our property with another estate agent with no success, we contacted Harry Harper and they came to visit us the very same day we called. Explained that they would have an open day roughly 10 days after the property had been on the market of which wasn't offered by previous agent. We were slightly sceptical about the open day but decided to go with it. We were kept up to date prior to open day of how many potential buyers would be arriving of which 5 were confirmed. Well there was no need to be sceptical at all, 3 of the 5 put an offer in. What makes it even more amazing is that the day after the open day of which was a Sunday (yes, Harry Harper are open on Sunday's) Ben Churchill worked tirelessly to get us the best offer and we sold the property on that very same day. So from start to finish (initial valuation day, photography and measure day, leaving on the market for 10 days and then open day) it took a total of 2 weeks to sell our property, it was on the market with previous agents for 3 months with no results. We also sold for more than we expected of which was an additional bonus. I really cannot thank the Harry Harper team enough for the professional service, friendly approach,  and complete and utter caring nature. If you are thinking of selling, don't let these guys slip through your fingers, trust me, you won't regret it.

Ben is a friendly guy and has a lot of good advice, open and honest as well, much better than some of the other agencies i've dealt with in the Cardiff area

Sita was a great help and showed me quite few properties for me to view as she was supportive and very polite as I would recommend my friends to go and see and speak to her if they looking for a property in the future.

The service ive received from harry harper estate agents has been fantastic and their customer service goes above and beyond. Jordan helped me with everything i needed to know about properties in cardiff and i hope to sell with them very soon.

A very professional service from everyone I dealt with at Harry Harper. I was most pleased with the photos and marketing information, thus really highlighted the best points. Also the advice on pricing range was useful. Good value no sale no fee package at £999. The sale took a while to complete due to delays on the part of the buyer’s solicitor, no problems with the service from Harry Harper though.

I have been with the agency for plenty of years they are very helpful an efficient but mostly I would like to thank Jordan parry on the help he has provided me he has amazing customer service attitude and always try’s his best to solve any issues I have he’s very friendly and always happy to help I would highly recommend

Excellent service and very helpful, was especially impressed with a staff member called Sita, who assisted me all the way and responded back promptly with all my queries. Great stuff. Keep up the good work. Thanks again.

I contracted Harry Harper Estate Agents when looking for a property to purchase. They were very informative, took lots of details from me in relation to what I was looking for and my position. I have viewed a few properties with them, both Lynn and Ben were very informative when showing me around (which is a pleasant surprise from other agents who say "I don't deal with this area", or "Iv never showed anyone this house before"). I have just had my offer accepted and cant wait to get the keys! Very helpful, very knowledgable and would happily recommend them!

I’m very pleased with the customer service I received from Harry Harper. I am currently looking for a property an spoke to a staff member within the team called Sita. She was lovely, caring and also advised me and showed me variety of properties that were best suited to me and what I was looking for.

I felt very comfortable talking to her about what I was looking for and she dealt with my queries and problems efficiently and professionally. Amazing! Thank you Sita and Harry Harper.

First tenancy is 6 months for all tenants and renewal fee seems a bit steep, but it was worth it. After multiple issues with my previous 2 letting agencies, I realised you get what you pay for. Maintenance issues were dealt with quickly, they trust tenants enough not to pop in every few months for inspections (like previous agencies) and just let you get on. When I go in the staff are all friendly and keen to sort out any queries asap. And even after being with them only 6 months (just renewed our tenancy, which you can choose 6 or 12 months) whenever I go into the office, the staff know who I am and remember queries I've made previously without having to pull up my account.
All in all, I'm more than happy with Harry Harper, and hope to be with them as long as I'm renting.

Wanted £245 EACH for tenancy fees.  When asked why the fees were so expensive and didn’t match those on their website we were told “That’s just the way it is.” Gobsmacked!! Most expensive agent in Cardiff and come across as extremely untrustworthy.. if you’re a landlord or tenant go elsewhere to a reputable agent who has integrity!!

Sita has been so helpful to me recently in advising me on the best way of selling my current property and also in the sourcing & purchase of my next one early next year. She came highly recommended from her husband and I would equally recommend her without question. Her knowledge and experience has been invaluable to me. Many thanks!

Phoned Harry Harper today to make an enquiry, spoke to a woman called sita. She was so polite and friendly, excellent customer service skills. I would highly recommend her.

Harry Harper Estate Agents is staffed with helpful and highly-competent people. After having tried several other options, selling my house was proving to be extremely difficult; seeking the services of Harry Harper was the best decision I made during the process. They seamlessly took control of the situation with a highly-professional (yet affable) attitude; nothing was too much trouble for them and I felt reassured that my property was in the hands of the right people. Needless to say, my property was sold and I couldn't have asked for a better outcome - both financially and circumstantially - which is why I wish to enthusiastically recommend their services.

After having numerous issues with my previous agents, I decided to take the plunge and now have my portfolio managed by Harry Harper and couldn’t be happier with my choice. The personal service I received from the whole team, especially Ben Churchill, has been invaluable in giving me the reassurance I needed with clear, transparent explanations of the fees and potential costs involved and providing excellent oversight of my transfer to them with minimum fuss. Thorough inventories and tenancy agreements give me a sense that my investments are protected and from what I gather, the tenants are more than pleased with the service they have received which means my rental income remains secure. Definitely recommend Harry Harper to anyone that is unsatisfied with their current experiences or indeed anyone taking their first tentative steps onto the property ladder. Happy homes all round!

I called Harry Harper to find out if they had any three bedroom properties for me to rent. Me, my mother and my sister spoke to Jordan, he was great to speak to! He took all of my mothers details and he’s going to contact us if there’s anything available in the next few weeks.

Just finished a viewing with Jordan parry and I must say I was very impressed with his knowledge of the area and about the property I wanted to view. Although the flat was a bit too small for me, Jordan promised to keep me informed of any 2 bedrooms that come available in the city centre. Il be delighted to hear from him soon thank you

Very satisfied. With the help and professional degree that Jordan Parry has presented, I couldn't have chosen a better branch to go with. Jordan clearly has given a lot of dedication and is fully committed to seeing all clients through. Very pleased. Thank you.

Firstly I would like to say a massive thank you to Nathan and all of the team at Harry Harper Estate Agents. They were extremely helpful, professional and full of exciting promises in which they followed through with throughout the sale of my parents family home. They helped us to reach a whopping £24000 more than previous valuations, and I would highly recommend them due to their incredible performance from start to finish. Thank you again for a very worry free sale, do not hesitate to use them!

I was very impressed with the professional advice and service I received on contacting Harry Harper estate agents. I called to discuss rental properties and my options, Jordan was very informative, knowledgable and professional in answering my queries. I wouldn't hesitate in recommending their services to family and friends.

Really excellent service from Harry Harper, considering the fact this is my first independent moving experience I was really pleased with all the help and step by step assistance they were able to offer me and the other occupant. Would feel more than comfortable using Harry Harper in future situations.

Great experience using Harry Harper. Worked with Jordan Parry closely during the rental of my property for a year and then consecutive sale of said property. Incredibly knowledgeable team and willing to help whenever needed.

We recently met Sandra, Ben and Nathan at a 4 day course that we attended. We were very impress with the three of them and they clearly know there stuff in the Cardiff sales and lettings market! We're also going to avidly watch Nathan's videos on Facebook!

Throughout purchasing my property, Harry Harper have been absolutely fantastic.  If I was ever unsure of anything they were always available - even on a Sunday! I was kept informed every week with updates on how my purchase was progressing and they even sent me a new home card when I moved in.  Would thoroughly recommend.

As I was buying my first house, I didn't really know what to do... after viewing a few properties with many agents in Cardiff, Harry Harper really stood out. Jordan was very helpful and explained what I needed to do to buy with a friendly disposition. I was put in touch with their mortgage advisor who broke down the process for me, and really helped me understand what I was signing up to and found me a mortgage that I could afford. After offering on my house, Nathan helped my offer along and had it accepted very quickly. I was offered the services of a solicitor that I accepted; they were really helpful! Nathan was always on the phone to me informing me on what was going on, I couldn't believe I had bought my first home house and was so excited! Finding an agent who actually gave me help and advice was exactly what I needed! Great service, amazing personal contact from both Nathan and Jordan, thanks for all your help!

Despite having tried several times over a considerable period of time to sell a family property, our first attempt after engaging Harry Harper / Ben Churchill as agents, bore fruit just after a few weeks. We did have reservations about using a non-local firm but their skillful management of logistics and use of current marketing techniques and technology, very quickly turned the situation around and also resulted in us achieving a much better price than we had been led to believe was possible – I would recommend them as being highly committed and professional throughout. So much so that we encouraged a neighbour to use them after their house had been up for sale via several agents, again for almost three years – they achieved a sale with Harry Harper – I think that only serves to reinforce my own experience.

I've been trying to get them to pay a maintenance bill which they keep telling me they are going to pay. Then they don't. I wouldn't recommend doing business with them.

Great service with a personal touch throughout the sale of the property, secured a good price and, unlike many estate agents, we were kept fully informed throughout the process.  A great service.

We recently graduated from university (we so have lived in a lot of different properties all over Cardiff and had a lot of experience with letting agencies) and Harry Harper are by far the worst letting agency ever. They are not very flexible and require you to do lots of things that are not required by law. E.g. you have to take a 6 month tenancy agreement (you can't take one for any longer) and then if you wish to extend you have to pay an agency fee to do so. The property we stayed at was in Duffryn, Newport (so it was always a trek to get to the Cardiff office) and a member of the agency team was our next door neighbour! This was strange because everytime we needed something (fixing or sorting) we were told to knock on her door and she would come around and knock on our door. It totally blurred professional/social relationship. In the entire 6 months we were there none of the maintenance issues were sorted and we are still waiting for our deposit back.

I have been having problem with this people past few months now they are the worst people in agency do not get invoild with them 

They made a hill out of me for few months

To mr Benjamin : now when it come to social network you guys are talking like noting is happen , when I came to office month ago you guys shout at me  that 1.   My wife came to your office around 2 weeks ago to sing the new contract with you guys with my twins boys there are only 2 years old , my wife ask for copy of contract then you guys starting to harassment her , you guys didn't give it to  her , she phone me when she was on your office I said I want to speak to you guys but you guys didn't talk to me , my twins were in office when this happen NOW you don't tell me I'm wrong I have report you guys already to police now , you said I have 3 months late fee charge ! How ? Maybe I did 1 times but that all so you guys are lying again  

All I can say is this is my last year with you people and I will tell everywhere what you people did to my wife and my 2 YEARS old twins how you guys thread them was not acceptable at all I won't forget it and I won't keep it down now 

I want everyone to see how your people face are really

Terrible experience with Harry Harper. 

It started when made us sign and pay for an insurance that according to them, it was mandatory (1 year after, they said it wasn't after all). 

We had a wide variety of problems in the flat we were living: broken mattress, leaks in the bathroom and a broken sofa. No effort was made to sort effectively this issues. The leak in the bathroom was sorted 1 year after we moved to the house and the sofa was sorted by the landlord (after we were threatened by the agency that we had to pay for a new sofa...). 

The mattress was never sorted, even though the strings were broken and it was in a 'V' shape. After several visits to the office to try to sort this issue, I was told in an improper way that we wouldn't receive a new mattress. This ended when we received via mail, a letter stating that we had to leave the apartment in the end of the tenancy agreement. 

Also, their maintenance services are dreadful. For several times we had appointments scheduled that no one showed up and we weren't noticed. 

Finally,  the general rudeness and lack of sympathy of the staff in the Albany office is shameful. 

I strongly suggest that you DON'T rent with them. 

Manuel Santos

Have to agree with the other 1 star review. Don't usually post negative reviews, but the service from this agent was so poor i felt I had to let others know. 

They don't work to get the best price for their vendor, and recently could have got far more money for a property. They don't follow best practice as estate agents. Failed to respond to multiple phone calls. One member of the team lied on the phone and was dishonest in documentation. 

I have previously dealt with far better and more professional agents in Cardiff and would advise avoiding this agent at all costs, especially if looking for an agent that will put the work in to get the best price for your property.

Now that I have settled into my new home, I would like to publicly thank all those at Harry Harper who helped me with my house move, especially Irene. I hope you all at the office liked the card and chocolates too! I must say, I have used other Lettings agencies before and whilst I know the process is always the same, the people aren't ever as accommodating and friendly as you. Thank you for always being approachable regardless of the copious amount of questions that I asked. It's reassuring not feeling like a statistic, and I know if there are any problems during my tenancy I will be well looked after. Thanks again!

It's been an absolute delight dealing with Harry Harper, I was looking to purchase my first property and always received fantastic calls with what they had available but I've stopped searching due to other circumstances. I spoke with a gentleman named Nathan a few times and I must say his level of professionalism is way above anyone I've ever spoke too before. He always knew what he was talking about, and I would recommend everyone to speak to him regarding anything to do with selling or buying. He's got what other estate agents want, what they can't have and wish him and the company all the very best. Sincere regards

Harry Harper - Roath

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