C Watson
Really professional and very efficient in her role... Read more
20th Jun 2024 (7 mo. ago)
J rivas
Miaya was very helpful lady. I appreciate the time and her help to understand the process
Thanks Miaya... Read more
15th May 2024 (8 mo. ago)
O Akande
The letting process was highly professional and stress free.... Read more
Landlord
14th May 2024 (8 mo. ago)
A Orelusi
Straight forward and easy... Read more
10th May 2024 (8 mo. ago)
H Obaje
Prompt response time , especially Miaya underwood-Finn, she was polite and very helpful in answering all my questions.... Read more
P WONG
Our Property Manager Ms. Rebecca Hurlstone is reliable and helpful in dealing with our queries. She is responsive and efficient to help and solve problems.... Read more
Landlord
24th Apr 2024 (9 mo. ago)
C Upton
Sion was super helpful, kind, answered all my questions :)... Read more
22nd Apr 2024 (9 mo. ago)
E stewart
Such a lovely lady, very helpful and knowledgeable. Focused on helping the client in the most efficient way possible!... Read more
17th Apr 2024 (9 mo. ago)
R Pyne
As a tenant of HOP at Horsforth, Shauna is my first point of contact and I have to say, she is brilliant. She keeps in touch with you throughout any repairs that need doing. Shauna is professional and efficient.... Read more
Tenant
26th Mar 2024 (10 mo. ago)
M Downhill
Amazing... Read more
29th Feb 2024 (11 mo. ago)
A Ajiwole
I so much appreciate your quick response.... Read more
29th Feb 2024 (11 mo. ago)
A izundu
I love her Patience and prompt response to me... Read more
23rd Feb 2024 (11 mo. ago)
R Pyne
Shauna has been a fantastic help whilst dealing with some property issues at home. She has always kept me updated every step of the way.... Read more
19th Feb 2024 (11 mo. ago)
A Sesan
He was a great man ,he took his time to explain many things for me and is also a good listener .... Read more
14th Feb 2024 (11 mo. ago)
L D
Great hospitality from Siôn Jones, very professional in his viewing walkthroughs and was ready for any question he faced.... Read more
29th Jan 2024 (1 year ago)
B Adoga
Sion was on time, he was professional, detailed and also very understanding.... Read more
29th Jan 2024 (1 year ago)
D Pawson
Shauna is always helpful and professional... Read more
24th Jan 2024 (1 year ago)
A Asghar
Ashleigh and Joseph I have worked with and they literally take the time out for the tenants. They answer all your queries and understand the stress you are under and they keep you updated about the littlest things by email and phone so you don't feel ignored. Honestly have the best communication skills, they have always replied to my queries fast and always kept me in the loop of every little thing as it's a stressful process and they completely understand your concerns and listen to you as a tenant.... Read more
Tenant
23rd Jan 2024 (1 year ago)
JoshJonnyStone
I never thought I would be leaving a positive review for a letting agent, but here we are. HOP has been incredible. Throughout our 2 year tenancy they were quick to respond and any issues we had would be resolved in a timely and efficient manner.
We also wanted to give a specific mention for Shauna and Rebecca, we genuinely could not have asked for two people more helpful! They took a proactive approach to any issues we had and always got things solved quickly.
I would not hesitate at all to use HOP again! We have used several letting agents across Leeds and HOP has by far been the best!... Read more
Tenant
19th Jan 2024 (1 year ago)
S wade
Sion was very helpful and answered all my questions!... Read more
9th Jan 2024 (1 year ago)
K wyn
WHEN FACED WITH A DIFFICULT MACHINE LED PROCESS ASHLEIGH WAS PATIENT AND HELPFUL AND WENT ABOVE AND BEYOND TO HELP ME. SHE SHOWED GREAT CUSTOMER SERVICE SKILLS AND AN UNDERSTANDING OF A VERY HUMAN ISSUE. PLEASE GIVE HER A BONUS!!... Read more
4th Jan 2024 (1 year ago)
A Blight
I spoke to Ashleigh today and she was very helpful. Thanks for the prompt and pleasant service.... Read more
22nd Dec 2023 (1 year ago)
R MUSIC
Sion was really helpful and the house was amazing... Read more
4th Dec 2023 (1 year ago)
F Crosbie
Rebecca was very professional personable... Read more
1st Dec 2023 (1 year ago)
H Burnip
Had a really good experience with the letting process. Sion, who sorted it all out was really nice and friendly, and made the process really quick and easy.... Read more
Landlord
27th Nov 2023 (1 year ago)
R p
Great job with the Head management... Read more
22nd Nov 2023 (1 year ago)
S (SCOFFY)

Sion is Stellar House Agent with Professionalism and Empathy
I recently had the pleasure of working with Sion as my house agent, and I must say that his exceptional skills and genuine empathy made the entire experience smooth and stress-free. Sion's professionalism and dedication to his job were truly commendable.
From the initial consultation to submitting my application to the landlord, Sion demonstrated a deep understanding of the real estate market and a keen eye for matching his clients' needs with suitable properties. He took the time to listen attentively to my requirements and preferences, ensuring that each property he presented me with was tailored to my specific needs.
What truly set Sion apart was his empathetic nature. He understood that renting a house can be an emotional and overwhelming process, and he went above and beyond to provide support and reassurance. Sion was always approachable, patient, and understanding, addressing all my concerns and answering my queries promptly. He guided me through each step of the process, ensuring that I felt comfortable and well-informed throughout.
Furthermore, Sion's communication skills were exemplary. He maintained open and transparent communication channels, promptly updating me on any developments or new listings.
In conclusion, I wholeheartedly recommend Sion as a house agent. His combination of professionalism, expertise, and genuine empathy made the entire process of renting a house a pleasant and successful experience. If you are seeking a dedicated and knowledgeable agent who will prioritize your needs and guide you with empathy, Sion is the one to choose.
Regards
Sodiq Isa... Read more
Tenant
20th Nov 2023 (1 year ago)
M Fraser-Krauss
Ever since Akhmad has been our property manager he’s been helpful and responsive, all you really need!... Read more
Tenant
20th Nov 2023 (1 year ago)
A Stewart
We met Sion today to view a property and he was very helpful, friendly and informative. Thank you so much ????... Read more
17th Nov 2023 (1 year ago)
J Tighe
I would just like to say thank you. Your team have been very helpful and supportive throughout the process, and seeing that the property is not only clean, but also has new carpets is a big bonus. Please pass this thank you on to all the people involved.
You've done a great job ???? ???? ????... Read more
14th Nov 2023 (1 year ago)
M Swales
I booked a viewing with Sion on Monday 13/11 to view an apartment which included bills.
Upon arrival Sion was very welcoming and had a big smile.
The property was decorated and furnished to a very high standard.
Throughout the tour Sion was very professional and funny! He showed me each room one by one and explained what had been done and what furnishings are with the property. He also answered any questions I asked.
After viewing the property, I told Sion that I would like to pay the holding deposit. We went to the office and completed the paperwork.
Within the same day Sion had an answer from the landlord and also completed the referencing.
The whole process was seamless.
I will definitely be recommending HOP to friends and family.... Read more
Tenant
14th Nov 2023 (1 year ago)
L Randall
We got a fast viewing and Sion Jones was extremely helpful and answered all of our questions.... Read more
10th Nov 2023 (1 year ago)
C Lancaster
Worst letting agency experience I've had, even when compared to renting as a student. Our property manager never calls us back when we ask her to, for important things to check with the landlord or regarding maintenance issues. We had a leak that meant we couldn't use the shower for 5 months and caused alot of exposed mould for 6 months. The problems were just passed around and left despite constant chasing at our end. I plan to avoid any future property that's managed by HOP.... Read more
Tenant
3rd Nov 2023 (1 year ago)
E ANTHONY
This is a fantastic letting agency, Sion was absolutely very friendly and professional at viewing and the entire process was seamless and beautiful, I really appreciate HOP. Am happy to recommend HOP to anyone in need of properties.
Many thanks Sion for a job well done
Regards
Anthony... Read more
Landlord
2nd Nov 2023 (1 year ago)
W Berg
Great service... Read more
1st Nov 2023 (1 year ago)
R Abolore
The place is fantastic... Read more
30th Oct 2023 (1 year ago)
A Mccartney
Had a fantastic experience with Ashleigh Slater, she is very patient and reassuring that things are being sorted even when i am the one that had caused the delay. Cant recommend her enough as she is always on hand to help explain the process.... Thank you... Read more
27th Oct 2023 (1 year ago)
B Plays
really helpful and great customer service... Read more
25th Oct 2023 (1 year ago)
D Oyetunde
Sion showed me the property and to say he was professional and polite would be selling him short, he went above and beyond and he made it feel like home even though I was only viewing at the time. He is a great asset to the team and you are all lucky to have him. Exceptional service. 10 stars if possible. Well done.... Read more
25th Oct 2023 (1 year ago)
S Kelk
Ash Slater was very helpful, friendly & professional.... Read more
14th Oct 2023 (1 year ago)
A Tejera

I have to say that when i first rented through HOP 2 years ago everything was amazing and easy. Then all the issues started to come out, when i first got there, the flat was absolutely discusting, full of bugs and mold everywhere (the shower, fridge, washing machine…), half of the lightbulbs dead and when i complained i was ghosted. I sorted all this by myself and everything kept fine until the end of the tenancy, where they tried to take around £400 of £700 from the deposit using fake concepts that where upgrading the final amount. I spent 3MONTHS trying to talk with the responsible agent. After 4 emails that where ignored and dont know how many phone calls, i was finally able to talk with him. It took a few weeks and ghost messages again to get the deposit back once we had a agreement (that i actually didnt agree with, but after 3 months begging for my money back i just didnt take the risk to keep waiting). Im just trying to let you all know that you should be careful with this agency when the contract is ending, they will try to take till the last peny. This is just my story, but i ve got a friend that had the same issue a couple months before, so take care. Bye.... Read more
Tenant
6th Oct 2023 (1 year ago)
M Waterson
This Company is absolutely useless when it comes to sorting an issue out. I’m about to take them to court as never respond.... Read more
2nd Oct 2023 (1 year ago)
J Wiley
Quick efficient service with a smile... Read more
26th Sep 2023 (1 year ago)
P Chauhan
I have been with HOP/Let Leeds for a number of years and used their property management services. Although there have been ups and downs it has overall a good experience and service. My most recent Property Manager is Ami Boggs who I can say is very switched on and attentive to requests from both sides, tenants and landlords. Quick to get problems solved and works hard to respond in good time. I hope Ami remains as my Property Manager for the long run, thank you Ami!... Read more
Landlord
26th Sep 2023 (1 year ago)
J andrews
Ami was super fast at getting engineers out to fix problem. I sent email in morning and had an engineer come fix problem on same day. Thank you very much for getting this sorted so fast. Much appreciated.... Read more
Tenant
22nd Sep 2023 (1 year ago)
U ikponmwosa
Sion has a very accommodating spirit, meeting him for the first time feels like I have known him for ages. Keep the good spirit Sion it was really nice meeting you xx... Read more
22nd Sep 2023 (1 year ago)
K hills
Meeting Sion the Estate Agent was a pleasure. He was very knowledgable and charasmatic when giving me the house tour and couldn't have asked for a better estate Agent!... Read more
18th Sep 2023 (1 year ago)
G Junior
Very friendly company that gave me ao need support in my first rent at U.K.
Asim Dim always was prompt to attend my requests.
Definitely I recommend HOP... Read more
Tenant
9th Sep 2023 (1 year ago)
F Giles
Shauna is a great help. I would recommend her to anyone thinking of renting a property out... Read more
Landlord
2nd Sep 2023 (1 year ago)
F awortu
My move in was quite smooth especially with the support of Ami. On my arrival she helped me get my things into the apartment which I thought was really sweet as she didn’t have to but she did. She gave me such a warm welcome and handed me a really nice and thoughtful move in gift box and ensured everything was fine in the apartment before she left. Thank you Ami for your support and your prompt response as well. Deeply Appreciated.... Read more
Tenant
24th Aug 2023 (1 year ago)
A kannan
I have been a tenant with HOP for the last 5 years and they have been absolutely amazing. Friendly staffs who attend to any of the problems almost immediately. Special mention to Asim Din and Anna who have always been supportive. Would definitely recommend HOP .... Read more
Tenant
19th Aug 2023 (1 year ago)
O Tattersall
Shauna was really helpful when i requested a reference!... Read more
15th Aug 2023 (1 year ago)
W Grzegolec
Amazing real estate agency! Friendly people and amazing service! I had a very nice experience as a tenant. Asim [my property manager], was readily available to help with any issue in an instant. For the whole time I never had any problems and everything was smooth and fast. TOTALLY RECOMMENDED!... Read more
Tenant
14th Aug 2023 (1 year ago)
K Karamoutsou
Great real estate agency with wonderful people, I had a very nice experience as a tenant. Akhmad, my property manager, was readily available to help with any issue, very cooperative and friendly. Everything ran smoothly during the 4 years of my tenancy and I never encountered any problems.... Read more
Tenant
10th Aug 2023 (1 year ago)
J N
Re: Ami Boggs
I am a landlord of a property managed by HOP. I had an issue with a missing month's rent caused by the tenants using an incorrect reference number in their online payment. This dragged on for a little while, but once I realised it wasn't just late being processed I got in touch with HOP again and the matter was swiftly resolved and the money paid into my account on the same day. Thanks very much, great service!... Read more
Landlord
10th Aug 2023 (1 year ago)
A Keyte
I have been renting a property in Leeds with HOP for the past two years and they have been excellent, our questions always get responded to promptly and with a solution to get the job done. I would highly recommend Asim at HOP to anyone looking to rent in Leeds!... Read more
Tenant
26th Jul 2023 (1 year ago)
S Davenport
I used HOP to manage and let my property in Leeds. Asim who looked after the property for me was always on the other end of the phone if I had any query’s or was unsure about anything. HOP definitely took all the stress out of me renting my property. Thankyou!!... Read more
Landlord
25th Jul 2023 (1 year ago)
A Hunter
The service provided by our Property Manager Mr Asim Din has been excellent, and we would highly recommend HOP Agents.... Read more
22nd Jul 2023 (1 year ago)
C patrick
We left our property almost 6 weeks ago and have had no information regarding our deposit being returned. We have been ignored on our emails which mine we’re sent on the 24th June and on the 10th July and when we call they say “we will call you back” and they don’t.
Avoid this letting agents, as they say it is when the check out process is completed you get your deposit returned, however, after going to the property to pick up letters, the new tenants have been there quite a few weeks.... Read more
Tenant
14th Jul 2023 (1 year ago)
S Harley
As Landlords, we couldn’t be happier with Ami’s management of our property. It gives us complete peace of mind that our property is in safe hands.... Read more
Landlord
12th Jul 2023 (1 year ago)
R Sihlangu
So far I have been timely updated about what's going on on my apartment which is great.... Read more
5th Jul 2023 (1 year ago)
R Wagner
I used HOP to rent a property in Pudsey. The team were always responsive and helpful, especially when I needed to terminate my tenancy early where they found a new tenant quickly, saving me 2 months rent. Thanks to Asim & Tom in particular.... Read more
Tenant
22nd Jun 2023 (1 year ago)
P Mellor
Ami was incredibly helpful. She answered all my queries in a very professional manner. Highly recommend.... Read more
15th Jun 2023 (1 year ago)
S (Drifter)
My property manager Asim has always been quick and helpful to fix any issues I have had with the flat. For example with my issue I had with the flat such as repaint the bathroom ceiling, and reseal the kitchen wall which was leaking.... Read more
Tenant
7th Jun 2023 (1 year ago)
Q AKHTAR
The customer service I received from the staff member Abi was excellent. She was considerate to our needs and helped us with our issue until it was resolved. Thanks so much... Read more
18th May 2023 (1 year ago)
K Handley

My assigned Hop representative was Jon.
Right from the start, Jon presented to be professional, compassionate, always responded to requests in good time and I was extremely grateful for his constructive criticism.
On both experiences in regards to buying a property and selling a property, my 2 separate cases would rate my experience 10/10.
Jon and his Hop team were recommended by a friend.
If I am honest, I am a critical person and a perfectionist. I trusted my friends recommendation and feel blessed to have been looked after by the Hop team.
If Jon was not available, his team were all briefed to pick up in his absence and each and everyone of his team were happy to support, they knew where he had left my case and worked very efficiently to adhere to my requests.
Initially, I was very anxious and worried in-regards to the whole house selling process. Within a first conversation, I knew that my family home would be nurtured, managed well and what was promised by Jon and his team, was delivered from beginning until the end when they successfully sold my property.
I and my family would like to wish Jon the very best in his career with Hop and should we, a friend or anyone be in need of an estate agent, I would highly recommend him.
Jon, I hope your career blossoms because you deserve the very best.
Thank you once again.
Kelly and family.... Read more
Seller
11th May 2023 (1 year ago)
I L
Always a pleasure to work with Abi and Cat, very professional and accommodating. I would highly recommend them to anyone.... Read more
4th May 2023 (1 year ago)
V krishnanaik
I rented a flat with HOP, Asim Din was excellent throughout my tenancy and supported my stay really well. Thank you.... Read more
Tenant
14th Apr 2023 (1 year ago)
Stephanie
I have been renting a property through HOP for a year now and they have been fantastic throughout. Communication is always answered promptly and our property manager Asim has been great. Would highly recommend HOP for anyone looking to rent in Leeds.... Read more
Tenant
14th Apr 2023 (1 year ago)
Amikah
If you are a single person looking for an accommodation, I would recommend HOP. Otherwise, DO NOT waste your time.... Read more
12th Apr 2023 (1 year ago)
L Surtees
Asim who works out of the Horsforth branch was our property manager. He was always there when needed and looked after us all the way through. Was always very helpful and sorted any issues we had.... Read more
11th Apr 2023 (1 year ago)
S dakhoul
Thanks Asim for your help throughout the 12 months we spent with HOP... Read more
6th Apr 2023 (1 year ago)
A Townsley
We bought our home from HOP and I couldn’t recommend Jon more. Thank you so much!... Read more
Buyer
14th Feb 2023 (1 year ago)
P gupta
Absolutely amazing service at Hop. Asim, the property manager at lettings and who manages our housing developments is an asset to Hop. Very professional, hard working and efficient young man ! Keep up the good work.... Read more
Landlord
22nd Nov 2022 (2 years ago)
M Bourne
HOP are very efficient, and have benefited from their fantastic communication, advice, and professionalism. Property Manager Jordan Brason has been invaluable in coordinating a number of repairs and maintenance work at the property. Highly recommended!... Read more
Landlord
24th Oct 2022 (2 years ago)
B Deighton
I want to say a huge thank you to Hop Horsforth for their support and advice with regards to my recent sale. In particular Jon Vickers who has stayed with me throughout my sales process. He has gone above and beyond to ensure my sale pushed through. I have found Jon to be very professional, with excellent communication skills. He made sure I was updated regularly and provided advice with any concerns I had. I would not hesitate to recommend Hop Horsforth to anyone considering selling their property.... Read more
Seller
7th Sep 2022 (2 years ago)
M Chung
Jon Vickers is absolutely amazing!
I completed the sale of my property a couple of weeks ago and unfortunately both myself and the buyer solicitor were quite slow with the process, thankfully Jon was always available to chase up both parties and kept me up to date without me having to contact him first (a true rarity these days!) He was always quick to reply to my emails and at the other end of the phone when needed.
I really believe that Jon is a valuable employee, and a hard working individual who would excel wherever he is. THANK YOU for a super outstanding service Jon!!... Read more
Seller
5th Sep 2022 (2 years ago)
Bronwen
Akhmad is really responsive whenever we need anything fixing or replacing. He is easy to reach by email and quickly resolves any issues :-)... Read more
Tenant
15th Aug 2022 (2 years ago)
C stansfield
Just wanted to say thank you to Jordan Branson I've been working with him for a while now.
And he has always been conscientious and helpful.
Just recently we have been dealing with a number of problems all at the same time. He has managed to get everything resolved quickly and smoothly. I have really appreciated his professionalism across all of the issues.... Read more
31st Jul 2022 (2 years ago)
L Cook
I recently sold my fathers property in Horsforth, after a difficult journey with 2 buyers pulling out at the last minute. Jon William dealt with the viewings and went above and beyond spending time with the buyers when they wanted to view again etc. His support, positivity and humour through the process and particularly the stressful times, was invaluable. A pleasure to deal with! From start to finish, my experience with HOP was positive and I would highly recommend.... Read more
Seller
25th Jul 2022 (2 years ago)
A craig
A very good response from Jordan. Excellent management.... Read more
11th Jul 2022 (2 years ago)
W Gilhespy
Since moving into the property we have been dealing with Luke Parkin who has been so helpful and very quick to respond to emails. His approach is friendly and professional and he has kept us updated on any issues raised.... Read more
Tenant
7th Jul 2022 (2 years ago)
N Parducci
We sold our property with Hop Horsforth, our point of contact was Jon.
This was the smoothest and most relaxing sale we have had, Jon was attentive and when he said he would do something he always did. We would have updates as they happened, we had the ability to text them which made it a lot better.
It felt like a friendship as opposed to us being customers.
Would DEFO use again if we ever sell!... Read more
Seller
27th Apr 2022 (2 years ago)
L Boxley
Akhmad was very catering to all our needs when moving in, despite the house having some issues he did everything he could to resolve them as quickly and discreetly as possible. Really lovely guy too!... Read more
Tenant
22nd Apr 2022 (2 years ago)
W D
Very knowledgeable about the local planning, property guidelines and market trends... Read more
6th Apr 2022 (2 years ago)
T Ford
We have dealt with Jordan who is a lovely kind genuine member of staff at hop letting
We had some issues which Jordan dealt with quickly he has done everything he could to get done what we wanted and we couldn't be happier Jordan is a lovely gentlemen and speaks to you like an equal not like other lettings agents who think they are better than you Jordan definitely doesn't do this he speaks to you like your human he is a 100 percent star as a property manager... Read more
Tenant
4th Apr 2022 (2 years ago)
D Nenezic
Jordan has been absolutely delightful. Whilst we had several issues with the property through the years, he has by far been the best property manager we have had.
He has dealt with each query and gives quick, efficient, and effective responses.... Read more
Tenant
31st Mar 2022 (2 years ago)
Georgie_Leigh
The team were amazing! So friendly, professional and were a great help :)... Read more
5th Mar 2022 (2 years ago)
H Herraghty
My property manager Jordan always responds quickly to any issues or queries, and is always super helpful too. They’re definitely the most attentive and friendly property manager I’ve had and I’m very grateful for the service!... Read more
Tenant
3rd Mar 2022 (2 years ago)
C Denison
I have 3 properties managed by HOP and as I live overseas it can be very challenging to manage issues with repairs etc. Luke Parkin at HOP has gone above and beyond when disaster recently struck one of my rental properties in Leeds, making it uninhabitable. He has liaised with various agencies on my behalf and made it possible to get a solution and get my property back on the market! Thanks Luke!... Read more
Landlord
2nd Mar 2022 (2 years ago)
W Moore
Spoke with caitlyn who guided me through my guarantor forms with a breeze. First class service from a thoroughly professional member of staff... Read more
21st Feb 2022 (2 years ago)
W Ozarek
Tom is an incredible person! He was so helpful and supportive with the whole process. As students we felt we could trust Tom and his advice was great. He is very good with answering emails promptly.... Read more
Tenant
11th Feb 2022 (2 years ago)
N Pearson
On my recent dealings with him, Neil Dawkin was as helpful, knowledgable and as passionate about the property market as ever.... Read more
7th Feb 2022 (3 years ago)
S Ahmed
Very unprofessional and they didn’t bother letting me know the property had been let to another tenant.... Read more
Tenant
2nd Feb 2022 (3 years ago)
P W
Akhmad, was very helpful when I called today, as a previous client as a Landlord, he very kindly and quickly, sent me the requested information that dated as far back as 2010, very much appreciated. Thank you.... Read more
Landlord
1st Feb 2022 (3 years ago)
L Dickinson
Really helpful sales team, knowledgeable and they all go above and beyond.... Read more
Seller
18th Jan 2022 (3 years ago)
D Whittaker
My daughter and her husband had an offer accepted on a house on newlay lane so proceeded to have surveys done costing £700
Everything was going to plan and as she is 5months pregnant we’re looking forward to the move , only to have the house pulled from them and sold to another party 5weeks later
I think this is very un professional of Hop to do this and will never recommend them to anyone... Read more
Buyer
17th Jan 2022 (3 years ago)
D Ng
Great working with Neil. He is very knowledgeable and has a good understanding about investment properties in Leeds... Read more
14th Jan 2022 (3 years ago)
G Murphy
My partner and I would like to thank Joseph, we went to view a property yesterday and he was able to answer all out questions and made us feel at ease. He was so good we put an application in there and then.
Thanks again Joseph you do a great job.
Johnathan and gemma... Read more
Tenant
7th Jan 2022 (3 years ago)
A Korpal
Enquired about a property to rent and Tom was so great! He was really lovely to speak too and also very helpful with my enquiry :)... Read more
Tenant
20th Dec 2021 (3 years ago)
S Blake
Shauna at HOP is looking after my property very well. Just had a full report/photos of a property inspection - very thorough, thank you.... Read more
Landlord
8th Dec 2021 (3 years ago)
A Johnston
We initially had some confusion with HOP over the tenure of the property as it wasn’t clearly advertised as a leasehold property meaning we had to reapply for our mortgage after the lender’s survey enlightened us to the lease which resulted in additional solicitor fees. Apart from this hiccup, we then continued the process with the help of Lucy who was brilliant throughout the rest of the process of our sale. She fully kept us up to date with everything and went above and beyond to ensure we understood all of the steps of the process and always had time to answer our questions and help us out. She made a stressful first purchase of a property much smoother with her friendly attitude, helpful nature and good humour. Couldn’t thank her enough!... Read more
Buyer
1st Dec 2021 (3 years ago)
S Clifford
Shauna responds quickly and notifies me of any updates regarding the property and is very helpful when I have a question... Read more
1st Dec 2021 (3 years ago)
J Maisey
I recently had some issues with mould in the property I'm renting and the property management team helped to sort this really promptly. Every time I've emailed they've come back to me speedily, every conversation feels like they take you seriously and genuinely care - the issue itself was resolved in days. Great all round professional service.... Read more
Tenant
24th Nov 2021 (3 years ago)
D Breeze
Found a property from HOP and when I enquired I got an instant response from Joseph. He has been great throughout and has always got back with a reply in great time. When it came to view the apartment, he went out of his way to make sure the time suited me, even after hours of work when he’d finished. He’s been really helpful and would recommend to anyone looking to let a property.... Read more
Landlord
24th Nov 2021 (3 years ago)
M Deb
Overall I have found the team very friendly and approachable. So far Rich and Jon have made a daunting task feel quite natural. They have also offered to view properties on my behalf whilst I am away……. I get the feeling they know exactly what I am looking for!!!!!... Read more
22nd Nov 2021 (3 years ago)
G Sanderson
Tom is very professional and found us the perfect property very quick. I would highly recommend as he is quick to respond and reply.... Read more
10th Nov 2021 (3 years ago)
L M
Joseph Dempsey has been an absolute customer delight in his support as I interacted with HOP. He is extremely helpful, friendly and proactive. He is an asset to his company????????
Millie as part of the HOP office staff was prompt and helpful in the quick turnaround of the paperwork which made the whole process a great experience. Much appreciate her support….wishing her the very best????????????????... Read more
8th Nov 2021 (3 years ago)
R Kaye
Every person I’ve had to speak to has replied fast and professionally. Helpful and kind towards the two of us... Read more
6th Nov 2021 (3 years ago)
R Williams
Can safely say that today was the best interaction I’ve had with hop, I rarely contact them but today I reported one or 2 little bits during the inspection and Akhmad was amazing. Already had confirmation emails about everything and worked around my working hours.
Thanks Akhmad... Read more
Tenant
5th Nov 2021 (3 years ago)
T Koya
Millie was very responsive, professional and prompt to respond to my calls, emails, and enquiries during the process. I would reommend HOP anyday. I hope the onboarding and stay would be as pleasant!... Read more
2nd Nov 2021 (3 years ago)
C Blake
Another great letting by the HOP letting team led by Kyle
Tenant moved out Fri and new tenant moved in the following Saturday
Always a great ongoing property management service but the re-letting turn around are so impressive
Thanks Kyle and team... Read more
Landlord
31st Oct 2021 (3 years ago)
A Durmaz
I viewed a property in Horsforth with Jon, who was really helpful and very polite.... Read more
28th Oct 2021 (3 years ago)
P Dunn
We had a great viewing with Jon from sales, the property was lovely and he’s been a real pleasure to deal with throughout. As a first time buyer he has been great with us, helpful and very honest, which is just what we’ve needed the most. Huge thanks Jon and the sales team in Horsforth... Read more
Buyer
27th Oct 2021 (3 years ago)
E Ram
I have been talking to Millie, she was very nice, friendly, and she helped me as much as she can :) Excellent service.... Read more
27th Oct 2021 (3 years ago)
O SANYAOLU
Good follow up with clients.... Read more
13th Oct 2021 (3 years ago)
D schwinger
excellent service from Grace and Luke in management!
nothing is too much bother and they treat you like royalty
well done ????... Read more
1st Oct 2021 (3 years ago)
M -
Cris and the team are fantastic to work with!... Read more
27th Sep 2021 (3 years ago)
A Connell
Millie is fantastic and makes everything so much easier top marks ????... Read more
24th Sep 2021 (3 years ago)
Dani
The process went so smooth I was surprised with the level of efficiency, 0 stress during the process.Super fast response. Highly recommend.
Thank you Jon Vickers, Thank you Millie Gibson, thank you Hop Team.... Read more
24th Sep 2021 (3 years ago)
T Adeoluwakiishi
A professional service from Millie with a pleasant attitude too. I've spoken with her a couple of times over the phone as I'm hoping to rent a property from HOP. Fingers crossed I get one, but the communication has been great so far.... Read more
Tenant
23rd Sep 2021 (3 years ago)
J Dempsey
I attended an interview with Cris, he was very friendly informative and professional. It was a pleasure to meet him... Read more
15th Sep 2021 (3 years ago)
L Jeffery
Thanks to Kyle and Saffy for being so professional and helpful in challenging times! ????... Read more
13th Sep 2021 (3 years ago)
A Thomas
Really professional, helpful team of people, very efficient, would highly recommend... Read more
3rd Sep 2021 (3 years ago)
M Sherif
Great customer service, very nice and helpful... Read more
31st Aug 2021 (3 years ago)
L Kinza
Saffy is my go to guy! received an excellent service from himself. would recommend to everyone... Read more
27th Aug 2021 (3 years ago)
M Hancock
Lucy and the team were first class.
HOP originally took over from a business I had a long-standing relationship with; a process that can be unsettling. However, it was immediately apparent that they are geared up to provide a far more modern, efficient service.
When the time came to sell the property, Lucy was excellent; the glue that bound other agents together. I could always speak to someone at HOP, and the support from Lucy with compelling the solicitors to do their job was outstanding.
Happy to recommend and use again in the future!... Read more
Seller
26th Aug 2021 (3 years ago)
R Noble
I can’t recommend HOP enough. We follow them on Instagram when we saw they had a property coming to the market for sale that ticked our boxes. After messaging them, they replied really quickly and set me up a call with their Sales Negotiator. I was booked in to view straight away and have recently put an offer down on the house after a really good viewing with Jon! Fingers crossed we get it, but otherwise HOP have been fantastic so far and I would definitely recommend them to anyone looking to buy!... Read more
Buyer
26th Aug 2021 (3 years ago)
A Morgan
All staff at HOP are always so welcoming. A great team of people!!... Read more
26th Aug 2021 (3 years ago)
N Hixon
Fantastic and professional service from Saffy! He is friendly and attentive to any questions or problems I have. I recommend this company to all of those looking to have their properties managed.... Read more
Landlord
25th Aug 2021 (3 years ago)
Purpledroyd
Tom Stacey helped secure us a let on a great house within just a few days. Happy we went through HOP... Read more
Tenant
25th Aug 2021 (3 years ago)
C Adams
A really fantastic property sourcing experience with Neil at HOP. They were always transparent, do their home work, they went above and beyond to make my experience buying my first investment property a smooth ride. There was always someone available to talk too and I felt they always had my interests at heart.
If you want a reassured, transparent and professional property sourcing experience, I'd highly reccomend Neil at HOP!... Read more
Buyer
25th Aug 2021 (3 years ago)
J Lynch
I called for an application for a property, Millie straight away very helpful, sent me the application and helped with it!... Read more
Tenant
19th Aug 2021 (3 years ago)
J Sharp
Always great to deal with - lovely team and super helpful.... Read more
17th Aug 2021 (3 years ago)
M Roberts
Brilliant very professional experience!... Read more
16th Aug 2021 (3 years ago)
J Helbling
Can't comment on value yet as we haven't moved in yet, but the customer service so far has been oustanding. I have been in touch with Jon Vickers throughout the application process and he has set the bar very high for other letting agents to compete! If every agent would be of this quality, moving houses would be a lot less painful.
10/10 would recommend... Read more
Tenant
11th Aug 2021 (3 years ago)
A Wood
Rich & Lucy were amazing in helping us get our property on the market so quickly and nothing was too much trouble! Thank you!... Read more
Seller
4th Aug 2021 (3 years ago)
A Watson
As a first time landlord, Tom has really settled the nerves and made the process as smooth as possible... Read more
Landlord
30th Jul 2021 (3 years ago)
S Byrom
Honestly couldn’t recommend this estate agents more in comparison to others I have tried! I was shown round a property by Jon, and he was amazing. So friendly and professional. He helped me with everything I needed to know, and was open to help with any other questions I had. Honestly couldn’t recommend him and the company enough! Thankyou Jon !!!... Read more
27th Jul 2021 (3 years ago)
Aleesha
Saffy and the team are super helpful, respond quickly to any queries or issues and always freindly and approachable. A breath of fresh air compared to many other estate agents in Leeds.... Read more
16th Jul 2021 (3 years ago)
NOBLE
I was initially apprehensive about using a company to help me with finding a property in a city I had never been to. Regardless I took the plunge and decided on using HOP. From day one I have been assisted by Neil Dawkin who has guided me every step of the process . This included many zoom calls to work out exactly what my long term plan is. Helping me find a suitable property and guiding me with the works needed to the property so it can be handed over to HOP's letting team to manage. Anyone who is thinking about using a deal sourcing company should look no further than HOP. It has been a pleasant experience and considering this was my first rental property I could not be happier with how things are going. Neils work for HOP has been outstanding, he is an asset for the company and I look forward to our future deals.... Read more
Landlord
14th Jul 2021 (3 years ago)
Lee
Great experience using HOP for the first time. I'm a landlord and Kyle from the Horsforth office took care of all my requirements, from negotiating prices, virtual viewings to inventory. His team were so professional. I would recommend them without hesitation.... Read more
Landlord
9th Jul 2021 (3 years ago)
M Firestone
I am very impressed with how professional the HOP team are.... Read more
6th Jul 2021 (3 years ago)
E Scattergood
We got responses very quickly about enquiries and most of the time things happened on time. Very kind and honest about the properties we were shown and about the information they could provide. Very clear and supportive as well.... Read more
6th Jul 2021 (3 years ago)
A Collins
HOP managed the sale of one of our rental properties with an excellent outcome and at a competitive rate; Rich was able to provide sound advice regarding offers and clearly understands his market well. He was always responsive, helpful and positive when communicating with us about the sale.... Read more
Seller
4th Jul 2021 (3 years ago)
S Deakin
JOSH what an efficient helpful man he is BRILLIANT THANKS... Read more
2nd Jul 2021 (3 years ago)
D parkin
Dealt with Millie getting our move sorted, she was really responsive and helpful getting everything sorted for us on a pretty short notice!... Read more
Tenant
2nd Jul 2021 (3 years ago)
H Louise
Millie has been super responsive to my queries/emails which has been super helpful while moving.... Read more
28th Jun 2021 (3 years ago)
P Blake
The service we received from Billy Capps has always been first class and professional
Highly recommended by us
Paul and Lynne Blake... Read more
28th Jun 2021 (3 years ago)
N Sidhu
Millie is always so helpful and provides updates very quickly! She is great to work with.... Read more
25th Jun 2021 (3 years ago)
T Samuel
Very professional and supportive customer service. They keep you updated regularly and ensure nothing is missed out. Since it was my first time renting they made me felt so welcomed and provided all help I needed. I would definitely recommend.... Read more
Tenant
24th Jun 2021 (3 years ago)
A Meadows
I am a landlady in Horsforth and have been very pleased with Hop, they are extremely friendly, professional company and I will be using them again to let my property.... Read more
Landlord
22nd Jun 2021 (3 years ago)
L Cartlidge
I viewed a property with Lucy and Rich - they were more than helpful in assisting us with our search and provided relevant advice.... Read more
22nd Jun 2021 (3 years ago)
M Home
Have had a property managed by HOP for several years now. Recently renovated using tradesman recommended and introduced by HOP. My agent Billy Capps managed the process - very competent and good communication throughout.... Read more
Landlord
22nd Jun 2021 (3 years ago)
L Hegarty
Great service would highly recommend
Sort everything out always in contact will up dates
Keep up the good work ????????... Read more
21st Jun 2021 (3 years ago)
M Iley
Billy has been so friendly and helpful throughout!... Read more
21st Jun 2021 (3 years ago)
A Cramp
Fantastic service received from Rich & Lucy at HOP. Rich was very fast to respond to our request to put our house on the market and found us buyers within the week. Their constant chasing through the chain and offering updates meant that we were fully informed throughout the process. I couldn't recommend them highly enough.... Read more
Seller
18th Jun 2021 (3 years ago)
D Mistry
Rich Hare and the team are very knowledge and always provide a fantastic service. I would recommend them to family and friends.... Read more
14th Jun 2021 (3 years ago)
I Pro-Study
Fantastic service from HOP. Communication is key when there are so many moving parts and HOP keep you informed all the way (unlike other estate agents I have used in the past). They go above and beyond in helping resolve issues, even if they aren't specifically to do with them. Probably not just the best estate agent we have used but one of the best companies. Would 100% recommend.... Read more
10th Jun 2021 (3 years ago)
S Khurana
I have been a Landlord for 20 years and I wish I used HOP earlier. They are great at dealing with maintenance issues, tenant issues, renewals and finding tenants. They save me hours of time and effort. They are also great advising you of any improvements you need doing. Brilliant service !... Read more
Landlord
8th Jun 2021 (3 years ago)
L Jackson
Best estate agents I’ve ever used! They were fantastic from start to finish. Kept us updated at every stage, friendly, professional, modern and honest. Recommended by a friend and we’re glad we took the advice! Thanks guys!... Read more
23rd Mar 2021 (3 years ago)
J Pirie
Would highly recommend HOP, extremely efficient service along with being very knowledgeable and just generally pleasant to deal with.... Read more
23rd Mar 2021 (3 years ago)
A Bray
HOP helped us find our dream home, would highly recommend it. Nothing was too much, everyone was very professional and attention to detail was fantastic. Special thanks to Mr R hare who went above and beyond to ensure a smooth transition and on time.... Read more
Buyer
22nd Mar 2021 (3 years ago)
J Turner
We used HOP to help sell our house recently. They were friendly, knowledgable and quick to respond to our many questions. Would definitely recommend... Read more
Seller
22nd Mar 2021 (3 years ago)