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  2. Key Properties - Derby
Key Properties - Derby Logo

Key Properties - Derby

3 Uttoxeter Old RoadDerby, DE1 1GA
Key Properties Derby are an estate agent in Derby. They mainly list properties in DE1, DE13 and NG10. Over the last 6 months, they've listed 0 properties, with 2 currently on the market. They list properties for sale on Rightmove.

Opening hours

  • Monday 9:00am - 5:00pm
  • Tuesday 9:00am - 5:00pm
  • Wednesday 9:00am - 5:00pm
  • Thursday 9:00am - 5:00pm
  • Friday 9:00am - 5:00pm
  • Saturday 9:00am - 1:00pm
  • Sunday Closed
View all details

Key Properties - Derby Reviews (27)

Have you used this agent?
  1. 56% 5/5 Stars
  2. 0% 4/5 Stars
  3. 0% 3/5 Stars
  4. 4% 2/5 Stars
  5. 41% 1/5 Stars

F Baig

1/5 Stars
Had arranged viewing today, one week in advance. Drove 1 and a half hour all the way from to Lincoln to Derby, only to be told that landlord forgot about the viewing and is away with the keys so property is locked. Ridiculous service. Highly unprofessional. The guy wanted to show me the lifts and communal area which is a joke!... Read more
9th Aug 2021 (2 years ago)

D Kishinani

5/5 Stars
Very proactive service. Highly recommend Mark.... Read more
4th Aug 2021 (2 years ago)

T Gray

5/5 Stars
I have been with Key Properties for just over 2 years now. They were welcoming and helpful in finding a good property for me, even though I was a student at the time. They were flexible and understanding during applications and have remained that way throughout the two years of tenancy. Key Properties have always been very accomodating of any needs I had over the two years and really respect you as a tenant when dealing with your privacy, scheduling appointments for repairs/inspections, and contract changes. With the experiences, I have had over the last 4 years of renting, this respect has been the exception not the norm from other letting agents and that is why I felt so comfortable letting from Key Properties. If I would not be moving away, I would have happily stayed with Key Properties for longer. A great all-around letting agent, with a quality experience for their customers at heart.... Read more
12th Jul 2021 (2 years ago)

L Garrucho

5/5 Stars
Could not be more happier with my experience with Key Properties. We've always felt we were taken cared of. Very responsive to our queries and always prompt to address concerns (not that there was a lot). At some moments, they have gone above and beyond which shows their professionalism. If only we were staying in Derby, I would really have preferred to stay with Key Properties. So, a huge thank you to Zoe, Jo and Mark! :D... Read more
26th Jun 2021 (2 years ago)


1/5 Stars
terrible customer service, overcharging in rent every month, changing terms and terrible to deal with any kind of tennant issues eg: damp, or broken appliances. avoid like the plague... Read more
19th Mar 2021 (3 years ago)

L Alifanaite

1/5 Stars
Told them the shower wasn't working properly a bunch of times, no response whatsoever, always slow to email back when there's an issue. The flat was extremely cold to the point where I would sleep with my socks and sweater on, when I contacted them about it they said it wasn't possible because they had installed a new heather prior to me moving in (??). Waited for my security deposit for over a month, they wouldn't respond for weeks to my messages and did deduct 75 pounds for ''cleaning" at the end which is ridiculous since it's only acceptable if there's exessive filth or sth like that which was not the case. Would get the electricians come in with no warning at unconvenient times. Terrible!!!... Read more
12th Nov 2020 (3 years ago)

O Griffiths-smith

1/5 Stars
Where do I begin? I rented through key properties for the last two years and I can’t seem to understand how they sleep at night. Any issue with the property has to go directly through them in which they will take several days to respond to any issue we had with the property. - we spent 5 weeks in Jan/Feb (winter) without a working boiler, we had to purchase our own heaters in this time in which skyrocketed the electricity for those months. We still had to pay rent for this time even though the property was unliveable. - mould. They deal with mould by painting over it before viewings, leading to the mould to grow back thicker and faster, absolutely revolting. -water through light. During a storm I messaged them explaining that water was pouring out of my light bulb which was on at the time due to structural damage to the roof. THEY DIDNT EVEN REPLY... - leak. We had a leak under our sink, once again, days to respond, weeks to fix. By this time the leak extended to under the floorboards bubbling up the wood, ruining the flooring. Once the landlord received his property back he threatened to take us to small claims do to the “destruction” of his property. This was all entirely Key Properties fault for not caring or responding to genuine concerns and issues with the property we updated them with. After all this, we STILL lost 3/4s of our deposit. If you can, avoid using this estate agents. They are worse than Humphrey’s believe it or not.... Read more
28th Aug 2020 (3 years ago)

? ?????

5/5 Stars
I've been with them for 2 years now and they don't seem to dissapoint. Even though they have multiple properties to manage, they always have time for each individual. They are sensible people with whom you can have a conversation with and talk about any concerns or issues or they can simply help you with new properties, whatever you require really. I would highly recommend them for your student and non student letting needs. As I have not bought a house, I don't have a say on that aspect of the company, but I imagine they would be spectacular there as well. If you are looking for a reliable company, I would highly recommend then... Read more
1st Jul 2020 (3 years ago)

L Pettitt

5/5 Stars
Would recommend to anyone looking to rent a property in Derby, Jo is especially polite and helpful!... Read more
19th Jun 2020 (3 years ago)

J ball

5/5 Stars
Excellent advice during the sale of our home. Friendly and professional, quick to respond to queries and provided regular updates.... Read more
20th Aug 2019 (4 years ago)

N Akih

5/5 Stars
Very helpful and friendly staff.... Read more
5th Aug 2019 (4 years ago)

A Sun

5/5 Stars
Thank you to Mark and team for your professional service , great customer care and communication... Read more
31st Jul 2019 (4 years ago)

F McGibbon

1/5 Stars
Absolute criminals. - Left our back door unlocked and window open after a viewing - Paid £250 for a full end of tenancy clean (through them) and they proceeded to charge us another £50 as there was mould in the bathroom. The mould was clearly due to the lack of ventilation in the bathroom, and the state of the bathroom, shower and toilet (not properly installed leaving a moist draft from the wall/flooring). Not to mention the fact they should have cleaned it for £250! - Changed our locks without prior notice and hence locked us out of our own house!... Read more
24th Jul 2019 (4 years ago)

W Ayala

1/5 Stars
Don't rent or buy from these blokes.They really need to learn the definition of customer service as well as how to not make promises they don't intend on fulfilling.... Read more
4th Mar 2019 (5 years ago)

B Hatchner

1/5 Stars
Key propeeties more like pee pee poo properties, they stole my cat and made my daughter eat raw chicken nuggets, ive eaten better food at sarries... Read more
8th Jan 2019 (5 years ago)

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