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HouseWorth
© GetAgent Limited 2025
- Ashley Adams - Derby
Ashley Adams - Derby
Opens Monday at 8:30am
37/38 Iron Gate, DE1 3GA
Since 2008, Ashley Adams have been offering extensive estate agency knowledge and experience, via our local branches. Whether you are a buyer, seller, landlord or tenant, our team at Derby can help with all the property services you will need to get you moving.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 5:00pm
- Saturday 8:30am - 4:00pm
- Sunday Closed
View all details
Ashley Adams - Derby Reviews (273)
Have you used this agent?
82%
1%
0%
2%
14%
All (273)
Seller (50)
Buyer (58)
Landlord (21)
Tenant (44)
General (100)
Francis
Phoebe, and Molly where amazing, they were really helpful in making my process of getting a new house easy, excellent customer services, WELL DONE ????.
30th May 2025 (15 days ago)
O olumoroti
The agent molly is a nice and helpful agents..makes me getting the apartment easier and she did a very good job ????
Tenant
28th May 2025 (17 days ago)
N Kaur
Ashley Adams has been fantastic throughout my home-buying journey. Harry and Katie were incredibly supportive, offering expert guidance and making the entire process effortless.Their clear communication, and professionalism ensured everything went smoothly from start to finish. If you're looking for trustworthy agents to help you buy a home, I highly recommend!
Buyer
22nd May 2025 (23 days ago)
E Forberger
Amazing experience, never thought renting a property may be so easy. Big thanks to Molly
Tenant
20th May 2025 (25 days ago)
A Zahir
I had a great experience with Ashley Adams while looking for an apartment for my sister, who was moving from Dubai. I was initially quite nervous about sorting everything and making sure she had a place ready in Derby, but Olivia made the entire process incredibly smooth and stress-free. She was professional, friendly, and always quick to respond to any questions. Her support and attention to detail really stood out. Highly recommend Ashley Adams if you’re looking for a reliable and helpful letting agency! Olivia FTW?????
18th May 2025 (27 days ago)
Anonymous Homeseller
Very helpfull and house sold in under a month
Seller
9th Dec 2024 (6 mo. ago)
S Bains
Thanks to Harry Padda and Katie Haslam for the support in helping me purchase my new home.
Harry was great in securing me my mortgage and kept me informed at every stage making the process very easy. Harry was friendly and professional.
Katie was a great help securing the property at the right price for me and making a stressful process very relaxed. Once I completed both Harry and Katie were just as pleased and joyful as I was and that meant a lot. Thank you both you are a credit to Ashley Adams.
Buyer
12th Nov 2024 (7 mo. ago)
D Foster
Molly has been truly exceptional, she has made sure tenancies I’ve set up before this time have the main things in writing. If you’re lucky enough to get Molly if you use the estate agent you will see what I mean, this girl really takes on board your concerns and she’s so good I’d employ her in my own business. Ashley Adam’s are good, but Molly is next level. Thanks so much Molly!
Landlord
8th Nov 2024 (7 mo. ago)
C Samaila
Sasha and Travis has been amazing from the start, been with Ashley Adams for about 2 years and I have experienced a good customer service and relationships with them, always working tirelessly to making sure I am fine and comfortable. I will sure say they are the best ???? ???? ????.
Landlord
7th Nov 2024 (7 mo. ago)
B Uk
Sasha and Travis are brilliant. The best lettings duo in derby. If you need anything they're the ones tou need. Thank you both
Landlord
7th Nov 2024 (7 mo. ago)
J Howard
Just a short and sweet review for Emily Yeomans ~ Emily was incredibly thorough during our property valuation, explained the process fully and made us feel at complete ease with the process so far, and that Ashley Adams is absolutely the right choice for us!
I can’t rave about Emily enough! I felt like I was having a chat with a friend I’ve known for years, despite not knowing Emily prior! Whilst Emily maintained complete professionalism, she was so friendly and is a complete & utter asset to your business!
Thanks SO MUCH Emily!!!
Seller
6th Nov 2024 (7 mo. ago)
K Edoye
Molly and Sasha they are great thanks so much for your help I really appreciate. Cheers to you both.
5th Nov 2024 (7 mo. ago)
R Aslam
Phoebe challand(lettings Negotiator)helped us finding a Rent property,we are very happy everything went smoothly within a week,
Highly recommend Ashley Adams Derby
Tenant
4th Nov 2024 (7 mo. ago)
S Club
Very professional team especially Phoebe & Holly who were extremely helpful and kind.
Phoebe always kept me up to date and made my moving out process take less than 3 business days which is unheard of and I’m happy with the experience.
Ask for Phoebe and Molly for any job, they’re soo reliable ?
Tenant
4th Nov 2024 (7 mo. ago)
R pacey
Phoebe C really helped me when it came to the moving in process, made it painless and very professional, would recommend!
2nd Nov 2024 (7 mo. ago)
O Singh
Very un professional they charged me for which service I didn't use and not replying. From beginning when I told them to sortout my house for rent they they do not care what they should do .
Landlord
2nd Nov 2024 (7 mo. ago)
C sutton
i’d like to give a massive thank you to phoebe with pink hair! honestly was so helpful and caring, always gave me courtesy calls and kept me updated, you deserve a pay rise!! ????
31st Oct 2024 (7 mo. ago)
M Leivers
Couldn’t recommend the place enough, Molly brough was absolutely brilliant throughout the whole process and made everything so easy.
23rd Oct 2024 (7 mo. ago)
Anonymous Tenant
Amazing moving in experience. Phoebe was a star. She was very helpful and kind, always communicating with me every step of my application + moving in process.
She helped me move into my new home within only a few days of my offer being accepted on an amazing property in Derby.
No one else could’ve helped how Phoebe has. She’s amazing.
And also Molly was really helpful and kind too. Overall Ashley Adams is a great agency
Thank you
Divan
Tenant
22nd Oct 2024 (7 mo. ago)
O Oladipupo
First, a big thank you to Phoebe Challand for being exceptionally supportive and professional. We had a great letting experience with Ashley Adams in record time. The customer service, promptness and sincerity was so absolutely outstanding. Ashley Adams simply the best in Derby.
Landlord
22nd Oct 2024 (7 mo. ago)
Y Ajibade
Molly was really helpful throughout.
21st Oct 2024 (7 mo. ago)
C Heiberg
Molly Hutchby has the golden touch! Had an awful experience with trying to get my tenants contract renewed by October, despite starting the process in July. Molly came in and within 2 days, got everything sorted. She provide regular updates and solid advice. Thank you Molly :-)
Landlord
18th Oct 2024 (7 mo. ago)
DANIEL
All the staff have been brilliant but Molly is a superstar. Really friendly and helpful, and nothing seems too much trouble. Thanks :-)
15th Oct 2024 (7 mo. ago)
J Webster
I’d like to say a big thank you to Nick… I went into the home buying process with not a clue on what I needed to do, after our initial meeting January of this I was given some advice on how to increase my affordability and tips on what I should work on paying to improve my chances for a principal offer. I’m now writing this review in the living room of my own home and so much credit on getting it over the line goes to Nick for endlessly chasing things up for me, really made me feel like I had someone fighting my corner whether it came to lenders, solicitors, builders etc… I’d recommend his services to anyone!
Buyer
10th Oct 2024 (8 mo. ago)
katyshack100
Sasha and Molly have gone above and beyond in letting my property at Nightingale Quarter. Within a week of signing up with the agency, they had a potential tenant. The tenant wanted a view of the apartment which I didn't have (and they couldn't get hold of me in any event) They contacted the developers directly and got them to take a film of the apartment and view so I didn't lose the tenant. I am beyond impressed! Thanks so much ladies.
Landlord
10th Oct 2024 (8 mo. ago)
O Tinuke
Sasha Grant you are the best I highly recommend Ashley Adams for their exceptional service and expertise in finding the perfect apartment. Their team's professionalism, attention to detail, and dedication to meeting clients' needs are truly impressive.
10th Oct 2024 (8 mo. ago)
M ezzat
A very bad experience with ( SASHA) . I had multiple encounters with her , she always failed to help and sometimes even resisted to solve the problems. I regret renting through this agency.
Tenant
9th Oct 2024 (8 mo. ago)
C Guthrie
Looking to buy my first home after some difficult news and Katie was excellent even after she knew my situation she never pryed or judged she maintained professional throughout and was a pleasure to deal with would highly recommend Katie at Ashley Adams
Buyer
30th Sep 2024 (8 mo. ago)
C Burley
Emily came out to value my house. She was super efficient and explained everything as she went along. Gave some really good advice and even got me booked in with a mortgage advisor for next week. Thanks so much Emily.
Seller
27th Sep 2024 (8 mo. ago)
Anonymous Homeseller
I recently sold my house with the help of Alex, and I couldn't be more pleased with the service I received. From the very beginning, she provided clear and detailed information at every stage of the process, ensuring I understood exactly what was happening and what to expect next. It made a potentially stressful situation feel smooth and manageable, and I always felt fully informed.
One of the things that stood out to me was how accessible the team was. Every time I called, she answered promptly with no delays. If there was ever a question that required more specialist input, she was quick to follow up, always keeping her commitment to provide answers. The level of communication was excellent, and I never felt left in the dark at any point.
In addition to their professionalism and friendliness, Alex was incredibly flexible and agile in helping move the sale forward. The whole team actively worked to progress things and kept me updated every step of the way. It's clear they all genuinely care about their clients and go above and beyond to make the experience as stress-free as possible. I highly recommend them to anyone looking to sell their property.
Seller
26th Sep 2024 (8 mo. ago)
P Amoakah
Phebe was amazing. Thank you Phebe for a great customer care
24th Sep 2024 (8 mo. ago)
F Amoakah
Phebe was extremely great
24th Sep 2024 (8 mo. ago)
R N
I have recently had the pleasure of working with Harry Padda as my mortgage broker & Lianne Bower as my sales person whilst purchasing my first property. I can’t recommend them highly enough. They are both so friendly, knowledgeable and professional.
Harry especially has communicated with me outside his working hours and whilst he was annual leave to make sure I was getting the best mortgage possible.
I would work with them both again in a heartbeat and recommend them to anyone purchasing a home.
Buyer
18th Sep 2024 (8 mo. ago)
C P
Phoebe Challand is THE BEST, such a lovely person who goes above and beyond to help. She is very knowledgeable, professional & just a kind human being. Looked at several different properties with her and she managed to find the perfect home for me. Genuinely wish her all the best. Thank you so so much! ????
Also i LOVE the pink looks fabulous ????
17th Sep 2024 (8 mo. ago)
R Kohut
Nick Didlick the mortgage broker at Ashley Adam’s Derby has been incredible. I had a tricky situation with the property I was purchasing and being on maternity leave. He was great at getting me the best deal and navigating a situation he hasn’t had before. His communication is so good and consistent and his advice was spot on. Thank you so much. Natalie Kohut
Buyer
16th Sep 2024 (8 mo. ago)
Rachael
Awful experience from start to finish.
We were buying a house through Ashley Adams and got a call to say that our offer has been accepted. We were told that all we now needed to do was go in and have affordability checks and then we could start the process of buying our house. We went in the very next day and When we got there we sat down with the mortgage advisor who was doing the checks and she said ‘oh you’ve not been accepted’ and then the woman who told us we had (Emily) came in and said ‘oh yes I forgot to tell you, someone has outbid your offer’
Firstly - why would we not be told that our offer actually wasn’t accepted before arriving at the branch? We even spoke to Emily when we arrived and she still failed to tell us this information.
Secondly - the people who out bid us clearly knew how much we had offered as they put their first bid in for coincidentally slightly more than ours and Emily had no problem telling us what they had bid straight away too which even she admitted she shouldn’t be saying. She also said that she would talk to the seller and get back to us straight away but absolutely nothing.
Just to add to this, we found out a week later that a family member of ours had Emily round to value a home they had been renovating, during which time she was bragging to them about the fact that the house we were bidding on was supposed to be advertised at £325k but she’s managed to get people to bid £355k on it in order to try and get them to charge more than necessary for their property too while discussing our bid details. Extremely unprofessional.
Finally, we called several times to try and get an update on what was happening during this whole process to which each time we couldn’t get hold of anyone and we haven’t heard from them since. Until they decide to call today 6 months later and ask if we are interested in using them for our buy to let mortgage which is completely laughable.
Thankfully, we have now found a far better property, at the right price, with a reliable estate agents.
Don’t touch with a barge pole.
Buyer
14th Sep 2024 (9 mo. ago)
J Dudeney
Lianne Bower has been a superb help in our journey of selling our property, there have been ups and downs but she has gone above and beyond , always cheerful and happy to help in anyway , lianne thankyou so much from
Julie and Andy Dudeney.
Seller
13th Sep 2024 (9 mo. ago)
J Meadows
Nick, the mortgage advisor, has now done two remortgages for me. He was exceptional on both occasions. Keeping me updated, explaining the process, and taking the time to find the best deal and even giving advice on how to achieve this. I can’t recommend Nick enough, if you want a 5 star service I would definitely suggest using Nick to help with your mortgage!
12th Sep 2024 (9 mo. ago)
J Rai
I had a great experience with Ashley Adams and in particular Harry Padda who was my advisor.
As a first time buyer I had no idea where to start but Harry guided me through the whole process, answered all of my questions and let me know my options. When I was choosing my mortgage provider I got a call from Harry at 7pm one day letting me know the interest rates were going up by 0.5% the next day but he’d managed to lock one in at the lower rates which will save me a fair bit of money so thanks for that Harry. He also quickly answered any questions I had over the next 4 months until I completed my purchase.
Overall I had a great experience and I’d recommend Ashley Adam’s to others.
Buyer
11th Sep 2024 (9 mo. ago)
S Beck
Professional service with curtesy from Lauren Millward and Katie Haslam on selling process. Customer Service and expertise has been great up to now. Looking forward to our journey. Thank you
Seller
11th Sep 2024 (9 mo. ago)
J hartwright
I enquired on a few properties on St Mary's Gate with Ashley Adams so wanted to mention the exceptional service I received from all of the lettings team. They were very knowledgeable and helpful while remaining patient throughout and I felt they really cared about my situation. Phoebe and Mollie in particular were very polite and a credit to the team. Would definitely recommend if you're looking to rent.
Tenant
7th Sep 2024 (9 mo. ago)
A mai
Rented a property from here and all outcomes were above standard. Had great communication from Sasha and and Phoebe. Would definitely recommend to anyone wanting to rent short term or long!
Tenant
7th Sep 2024 (9 mo. ago)
S Abdurahman
Hi I would love to recommend this Ashley Adams. Ashley adams gave me fantastic service . I bought house through this agency .Katie and Harry did fantastic service . Big thanks
Buyer
7th Sep 2024 (9 mo. ago)
S mann
Harry Padda, (mortgage broker) is a brilliant advisor. He helped us to find out if we are able to get a mortgage and how much. He is very efficient and helpful. Thank you Harry.
6th Sep 2024 (9 mo. ago)
J G
We received a very poor service using Ashley Adams as a letting agent.
This also had an impact on our tenant, which is unacceptable.
Unfortunately, the manager (Travis) is extremely arrogant and has very little idea what is going on.
The staff do not respond to emails/calls and are just generally incompetent.
If you are a landlord, I would strongly urge you you to look at other agents and give these guys a miss.
There are much better letting agents in Derby.
Landlord
2nd Sep 2024 (9 mo. ago)
B Wilsonator!
I’d highly recommend Ashley Adams. The service was exceptional from the very start and throughout. A thorough, realistic and professional valuation-Emily went above and beyond. Friendly and efficient office staff for the sales side of things-Katie and Leanne have been absolutely incredible. Such well organised and knowledgeable staff and such a pleasure to deal with. I always felt confident with the support they all provided and knew they all worked tirelessly to provide the brilliant service they gave me. The photos/brochure was high quality and complimentary. The whole team work very hard to provide an amazing service. I’d definitely use them again and recommend them with no reservations at all! Thank you to the whole team!
Seller
28th Aug 2024 (9 mo. ago)
R Thomas
Excellent estate agents, Emily Yeomans was so friendly and professional throughout the valuation, Lianne has been amazing from the office, who has updated us frequently and always happy to help. We previously went with another estate agen and Ashly Adams are outstanding in comparison. We had viewings after viewings and sold within a week, couldn’t have gone any better.
All we can say is 5* to the branch and Thankyou
Seller
27th Aug 2024 (9 mo. ago)
I k
Very unorganised and unhelpful agency. The landlord isnt any better. Wasted a whole month of my time to not even get anywhere in the end. Do not recommend.
Tenant
24th Aug 2024 (9 mo. ago)
sosa_js
Hi, not professional at all, lost so much time cause of them waiting. Been packed and couple days before handling the keys and been told that they gonna increase my apartment price.
Tenant
24th Aug 2024 (9 mo. ago)
D Johnson
Terrible estate agent from start to finish. Will illegally give access to the buyer to your property before completion and then ignore your calls about it. Avoid at all cost!
Seller
21st Aug 2024 (9 mo. ago)
btg4spartanz
We were first time buyers and Harry(mortgage broker at Ashely Adams) skillfully advised us and helped us get a mortgage that was best suited for our needs. Harry was very proactive and also provided us with advice on other elements of the homebuying process. Truly a 5 Star service - thank you so much, Harry!!
Buyer
20th Aug 2024 (9 mo. ago)
H Arora
Thank you Ashley Adams, you've been fantastic. As a first-time buyer, you really made it smooth and stress-free, guiding us every step of the way. Shout-out to Harry, our mortgage advisor. His expertise ensured we got the best deal that fit our needs and status perfectly. We highly recommend Ashley Adams as an overall and very supportive real estate experts. We strongly recommend Harry for anyone looking for a humble, reliable, and knowledgeable mortgage advisor.
Buyer
16th Aug 2024 (9 mo. ago)
I Khan
Harry Padda is the best mortgage advisor ever. I would like to Thank Harry for being so supportive and professional throughout the whole process and He kept me updated with everything.
I have found that He is not only extremely knowledgeable and resourceful within his field but He is also a very good listener and will always brings lots of positive.
Achieving the mortgage for my dream home would not have been possible without Harry Padda.
I highly recommended Harry for Mortgage advisor
Thank you from behalf of Naseem and Abdul
Immy khan
14th Aug 2024 (10 mo. ago)
C Reynolds
Our experience with Ashley Adam’s has been great. Phoebe was really friendly and supportive through the process. Thank you so much for helping us find our dream flat, would recommend them to anyone.
10th Aug 2024 (10 mo. ago)
V Pozzi
After scheduling a viewing for a rental property, I arrived punctually and waited as instructed. Unfortunately, despite my efforts to confirm the appointment and my patience in waiting, no one attended to show me the property. I found this lack of communication and professionalism disappointing and would appreciate better consideration of my time in the future. I cannot recommend this experience and this agency to no one.
Tenant
8th Aug 2024 (10 mo. ago)
W Morales
We rented a house a week ago, and Sasha and Phoebe were absolutely awesome in assisting us throughout the process. The administrative tasks were made very easy with their help. Sasha and Phoebe truly enhanced our experience. Five stars for each of them!
Tenant
7th Aug 2024 (10 mo. ago)
S !
0/5 would not recommend. FIND A DIFFERENT ESTATE AGENT. Absolutely useless, more interested in how they look than how they perform. The service here sucks, staff are rude and ignorant, can't manage to write or respond to an email. Only interested in taking money but never sorting an issue. Maybe instead of coming after renters for things out of their control try actually doing your jobs and get stuff sorted.
Edit:
???? Your hilarious, why would I email you again? So you can ignore me? I don't believe I'll be wasting anymore of my time on this sad excuse for an estate agents. Get a grip and reply to emails you have already received, I'm pretty sure at this point I'm just going to contact NTSEAT ????
Tenant
6th Aug 2024 (10 mo. ago)
J Probert
Didn’t purchase our house through Ashley Adams, though we did view a property with them and they were fantastic, though the property wasn’t for us. However, this 5* review is solely for the Mortgage Advisor, Nick. He has been an absolute diamond throughout the whole process. My partner and I are first time buyers, and he made everything really easy for us. He went above and beyond to make everything stress free and as smooth as possible. He was always on hand whenever we needed any questions answering, or something explaining to us. Honestly, couldn’t recommend Nick enough. A down to earth, genuine bloke who really does want the best for his clients. I can’t thank him enough for everything he’s done for us. Absolute gem. 10/10.
Buyer
1st Aug 2024 (10 mo. ago)
S Bashir
Molly, my agent who helped me moved into the property worked really hard and quickly to get me into my new place in under a week and couldnt have done it without her.
Tenant
31st Jul 2024 (10 mo. ago)
M Akel
The worst letting agents and office workers I've ever seen in my life!
Especially Molley!
Landlord
29th Jul 2024 (10 mo. ago)
Anonymous Tenant
I have privately rented through Ashley Adams since 2012 my landlord is very good when I have a maintenance issue and Ashley Adams team in Derby are always helpful and polite and deal with any issues that I may have. I can not praise Shannon Booth and any colleagues enough, thank you to you all.
Tenant
23rd Jul 2024 (10 mo. ago)
N Kostov
Excellent Estate Agent services help us realise our dream of having our own house with a garden. It is a brand-new property in a unique green city place. Everything is very organised, including internet, council tax, water, electricity, etc.
Our final score is 5-star.
Nobody until now helped us to resolve the problems. Only Ashley Adams Estate Agency called and supported us professionally to rent the property of our dreams.
Good luck to all dream hunters!
Best wishes: Maya Hadzhieva and Nikolay Kostov
Tenant
23rd Jul 2024 (10 mo. ago)
E Ekuma
Molly and Sasha are great, they are lovely, polite and cheerful people. God bless them!
22nd Jul 2024 (10 mo. ago)
L Lord
Harry Padda and Katie H was the most helpful pleasant people to deal with , I got my dream home because of them ,very professional and really great to be around. Highly recommended and Massive thank you to both of them and the company
Buyer
8th Jul 2024 (11 mo. ago)
B Clart
Ashley Adam’s have just sold My property in Oakwood and has completed today. All the girls in the team have been amazing, especially Katie and Emily! Alex and Lianne have worked incredibly hard also booking great quality viewings and my house sold within 3 days! Thanks everyone would recommend to anyone looking for a great estate agents in derby!
Seller
5th Jul 2024 (11 mo. ago)
D Servante
We used their mortgage advice service. We dealt with a gentleman called Nick who was very friendly and helpful, going above and beyond throughout the process. Very pleased!
29th Jun 2024 (11 mo. ago)
S Roy
Katie at AA is a genuine legend! I called in to ask about rentals in Derby and she was brilliant at guiding me through things to consider and the pros and cons of various postcodes. She is extremely knowledgeable and went way over and beyond what I was expecting! LEGEND!
Tenant
29th Jun 2024 (11 mo. ago)
J Pamon
Fantastic experience with Ashley Adams.
From the moment Emily came round to do the valuation to Alex, Lianne, and others in the office, who made it easy to book viewings of our property and the ones we want to view!
They were all very confident in getting as close to the valuation as possible and how quickly it would move, and it was very true, from valuation to a sale in 5 weeks!
Seller
24th Jun 2024 (11 mo. ago)
T Pine
Just want to appreciate Sasha and Molly for the exceptional/ professionalism in the discharged of their tireless responsibilities at Ashley Adams letting Derby.Please,you both should keep the good works.Thank you immensely for your efforts getting my accommodation successful.Cheers
Tenant
22nd Jun 2024 (11 mo. ago)
W K
Just a big thank you to Lianne who convinced me to walk in for an appnt after I cancelled twice on them...if it wasn't for her persistence to get me in with their mortgage advisor [Nick] as I had given up being offered anything substantial.
What can I say bout Nick...well where to start...
Nick' communication, knowledge, dedication and patience is amazing - explained everything in detail and he was there every step of the way, as he was also chasing the vendor's agents when they were not keeping me informed on the sale.
Nick - Thank you!
Forget the rest - stick with Ashley Adams.
Buyer
20th Jun 2024 (11 mo. ago)
J Feast
I attempted to contact Ashley Adams regarding a property they advertised multiple times, but communication with potential buyers is poor to non-existent. When we finally reached someone, we were promised a call back but never received one. It’s difficult to purchase or view a property if you can’t make contact.
18th Jun 2024 (11 mo. ago)
P Patekar
I had a viewing for the property but the address on Google map was making me reach a location which was technically near but actual drive was around the wall. I tried to locate but unfortunately couldn't. The agency person left for another appointment which is fine but did not bother to receive my calls again to arrange a new viewing.
15th Jun 2024 (11 mo. ago)
D Assistance
Excellent service from Katie and all the team, thank you ??
14th Jun 2024 (1 year ago)
M verdicchio
As a first time buyer the process can seem a bit daunting, but I have to say the whole process was made so much easier by the team at Ashley Adams, I want to name Nick and Katie specifically, they were understanding when I had questions which they were quick to answer, and couldnt do enough to help me complete. Nick helped me get my mortgage and even managed to change it part way through the process to get me a better deal (with no stress to me, I might add). They sorted me a solicitor to do the conveyancing (who have also been brilliant, but I guess that is a different review). If you are a first time buyer go through Ashley Adams!
Buyer
13th Jun 2024 (1 year ago)
R S
Extremely poor service. They told tenants at Nightingale quarter, Fox House that they can use numerous parking spaces, which actually belongs to other residents.
Tell your tenants that they can't park there unless you checked that that parking space legally belongs to the apartment.
Do yourself a favour - don't touch as a plaque!
Landlord
12th Jun 2024 (1 year ago)
M H
We couldn't be happier. Today we went to visit a property myself and my partner are interested in purchasing and were dealing with Lianne we recieved excellent service and was also impressed with the property we are purchasing. All of the staff at the derby branch are very friendly, helpful and provide honest advice. Compared to the other estate agents we have dealt with, couldn't be more happy with the service that the team at Ashley Adams have provided.
Buyer
6th Jun 2024 (1 year ago)
C wilson
We booked to view a house at Munday Street , at 10 am on 22/05/2025.
My partner and I and our two year old daughter made the trip from North Wales to Darby, the duration of the trip rounding up to a 2.5 hour journey.
Making it to our destination, we approached the house at 10 am with no sign of a representative for Ashley Adams.
We then called the office, to be told the booking had been cancelled and we should have received a cancellation email.... Which we hadn't!
I rang the office to communicate with Ashley Adams, my call was answered by a lady with a absolutely disgraceful and childish attitude!
Id ask over the phone where was the representative, to be told no one was coming to see us and the best they could do that day was 17:30.
What sort of unprofessional clown have you got representing this business?
And also she then hung the phone up on me.
I would avoid this agency at all costs and go with another agent.
We have recently put an offer in on
another house with another agent in Darby.
Well played to the idiot I spoke with on the phone.
5th Jun 2024 (1 year ago)
S Harrison
I am with Ashley Adams selling my house it's still early days at the moment but I am happy with the great communication and feedback they give to us they are also very friendly and easy to talk to Katie is very professional and helpful thank you Katie and Emily y you both are easy to talk to very professional good at explaining the process of selling your home and friendly happy with the service so far hopefully I sell my home with you thank you all the team at Ashley Adams.
Seller
22nd May 2024 (1 year ago)
D G
The lovely Emily Y has been very patient and friendly. My mum is 91 and she is patient and understanding with her. Willing to explain everything throughly and more than once. Always in good spirits.
30th Apr 2024 (1 year ago)
B Pether
The lovely team are fantastic. They have worked non stop to sell my house. I can't recommend them highly enough. If you want to sell you need to get them to do it for you. A highly dedicated team ???? ????
Seller
30th Apr 2024 (1 year ago)
L Bubb
You guys have given brilliant service and to be commended.
Excellent comms which comes from the care you take to know customers.
We are so happy that you understood our requirements and met them with courtesy, diligently, compassionately. and timely.
House hunting in todays housing market is tough to negotiate... With your support we have finally found the next place we will call home.
We are that impressed we have trusted you with the sale of our own property.
Have a great weekend.
Earned it
Seller
29th Apr 2024 (1 year ago)
C fox
Emily Yomans.
What a lovely person!
She spoke to be like a friend and alleyed all my fears of house selling.
Everything has been done with speed and efficiently.
Can't fault her.
Most of all I feel like I'm important as the client.
She is understanding and considerate of my feelings, that I can't thank her enough.
Seller
26th Apr 2024 (1 year ago)
K Hussain
I am writing this review to express my extreme dissatisfaction with the services provided by Ashley Adams estate agents. My experience has been nothing short of appalling, and I feel compelled to write this review.
* Despite numerous attempts to contact Molly, I have received no response. The lack of communication and unresponsiveness have caused unnecessary stress and frustration.
* As a customer, I expected timely and professional communication throughout the process, but unfortunately, this has not been the case.
* Handling of the sale was done inappropriately, quick to take the deposit but no support afterwards.
* Travis didn't stick to his words of 'I'll collate all the information and get back in touch'.
* I was informed by Travis that the holding deposit fee would be returned if the deal with the property fell through, which it did for reasons that are legally acceptable.
However, it is now approaching almost 3 months, and I have not received the refund. This delay is unacceptable, and I demand immediate action to rectify the situation which I can’t see happening any time soon.
17th Apr 2024 (1 year ago)
S Shields
We couldn't be happier with the service we've received. Everyone has been super friendly and worked tirelessly to not only secure us our dream house but also to sell our current house in record time. We can't thank the team enough, I would highly recommend to anyone looking to sell or buy or both, because this team will go above and beyond. Thank you so much to everyone at Ashley Adams for everything you've done for us.
Seller
3rd Apr 2024 (1 year ago)
H Bassi
So the sellers used these estate agents and we were actually the buyers. But if I was to sell my house I would never use Ashley Adams. There was lack of communication and if anything they slowed down the process. In fact I’m confused as to what their role was in this sale as I spoke to the seller directly throughout. They were fed up of them as well.
Buyer
28th Mar 2024 (1 year ago)
E Smith
My friend is using Ashley Adams, it start very friendly, then when ashley adams found a buyer,for his house, they no-longer want to know or help my friend, he having to do they job
18th Mar 2024 (1 year ago)
S D.
I would like to give a shout out to Molly in the lettings department. All I can say is she was OUTSTANDING and dealt with my rental amazingly quickly but with such care and superb customer service. To the manager at Ashley Adams in Derby please recognise what an outstanding member of staff you have in Molly. Thank you Molly for everything.
Landlord
11th Mar 2024 (1 year ago)
S buckley
Molly has been excellent!
I'm very grateful that I had her as she made the whole process a wonderful experience! Thank you Molly ????
27th Feb 2024 (1 year ago)
E Parkes
Emily came out to value my property and immediately put me at ease. She understood that the decision to sell hadn’t been easy and approached everything with empathy and care. She was so respectful of my home and loved it as much as me. It was easy to choose Ashley Adams, it was because of Emily and her incredible service. Fingers crossed all goes smoothly from here on in. Thank you Emily, you were awesome ????
Seller
19th Feb 2024 (1 year ago)
N Gray
Well I don’t even know how to start this, but I can confidently say that Ashley Adams Derby have been the worst company I have ever dealt with. They made the move last year extremely difficult and stressful. I have never dealt with so much incompetence in my life.
The manager was never reachable and always was told he would call us back (He never did) We was also told we would get an email but we never would either. This was on numerous occasions. The lettings team that we dealt with did not communicate with us at all. They changed our move date several times without even notifying us. It took multiple calls to the branch to get told the move date had been changed ages ago and the team dealing with you are on annual leave. Just left us completely in the dark. They left the reference checks for too long so they timed out and we had to do this all last minute! The day before moving.
We was also lied to and manipulated by the lettings manager about having parking availability at the apartments, we are not the only tenants who had this issue. Whilst living at strutt house, chatting to other residents they were also told the same thing.
I would recommend that people stay clear if they are looking to rent with Ashley Adams, unless you want to be extremely stressed, misled and left with zero communication from them. Im sure the buying side of Ashley Adams is great as its a different team but the lettings team need sorting out, especially the manager, extremely patronising and just no care at all. Couldn’t even do the basics like reply to emails or call you back when promised. We have moved now with a different company and they have been truly fantastic.
DO NOT RENT WITH ASHLEY ADAMS!
Tenant
8th Feb 2024 (1 year ago)
M Svejnoha
I tried to get in contact with them 3 times regarding of buying a property. Never got any response from them.
Buyer
3rd Feb 2024 (1 year ago)
B Mwangi
Very friendly approach from the customer care. I would recommend Ashley Adams for their good job. Molly thanks alot for your guidance until I receive the key to my new home with Ashley Adams. Keep up the good job ???? ???? ???? To all who are searching for house to rent trust and register with Ashley Adams they do not disappoint coz they deliver.
Tenant
1st Feb 2024 (1 year ago)
R Capewell
Everyone at Ashley adams has been really helpful with helping us sell our house and finding our next dream house
Seller
30th Jan 2024 (1 year ago)
V GATHONI
Very friendly customer care team and very timely on delivery…I recommend Ashley Adams Lettings to many clients…looking forward to renting with them again!No disappointments at all????????????
Tenant
25th Jan 2024 (1 year ago)
Chris
I've been dealing with Emily and she's been very on the ball and has communicated very well with me. Everything has been done as promised and she is always checking in on the process!
18th Jan 2024 (1 year ago)
Romany
Quick to take a holding deposit on a new build apartment, but over 2 months to be refunded! Molly deserves 5/5 for her delivery and handover ???????? but the rest of my experience has been absolutely disgraceful - told I'd be refunded by a set date, then never received it. Never had to wait this long with previous rental properties for a deposit refund!
Tenant
16th Jan 2024 (1 year ago)
L Miller
This is a good estate agent. Laura Sheekey dealt with my enquiry, I found her very professional.
15th Jan 2024 (1 year ago)
S goldstraw
We recently purchased a property via Ashley Adams Derby. Our main contact was Katie and she was always professional,helpful and answered all queries promptly.
Thank you Katie
Buyer
9th Jan 2024 (1 year ago)
G Nong
I would highly recommend Ashley Adams estate agent services. Laura who works at the Derby branch went above and beyond in helping schedule various viewings for me to accommodate dairies. Thank you Laura, you are a superstar! Thanks Gary
6th Jan 2024 (1 year ago)
E Bolaji
Sasha, Molly & Bryani are great! They have been really helpful in finding me and my family our dream home. Fabulous Lettings Team!
Tenant
5th Jan 2024 (1 year ago)
K Atkins
Very poor customer service from the manager to staff arranged a viewing on fryday then was told can’t find keys then called Monday to see what is happening was told there are no viewings on this property but the manager wants to false as advertise ???????
18th Dec 2023 (1 year ago)
K Brookes
Like to mention Travis's lettings team, Sasha, Bryony and Molly for their friendly, professional advice and service when I recently rented my house from them.
Super team and will definitely recommend to friends and family. Nothing too much trouble and always at the end of the phone to help.
Landlord
15th Dec 2023 (1 year ago)
Anonymous Homeseller
Appalling communication, poor knowledge of my home, no guidance provided
Seller
15th Dec 2023 (1 year ago)
Samson
Unprofessional and always try to slow down your application to get you committed in the application so you won’t be able to back out easily. Very Very poor experience
12th Dec 2023 (1 year ago)
S Bedford
I Rented a flat from Ashley Adam’s recently and the whole process was great. Molly in particular was so so helpful I couldn’t fault it. Thank you so much!
Tenant
11th Dec 2023 (1 year ago)
J Uju
Ashley Adams, Derby branch staff is not only friendly but also highly skilled. What a great experience, I rented my apartment within 5days. Thanks to Sasha and Maureen, was completely impressed with their professionalism and customer service.
Landlord
3rd Dec 2023 (1 year ago)
P Came
Have to say we feel very let down by Ashley Adams in Derby. As soon as they had completed the sale of the property to us the wouldn’t even lift a finger to help us with even the most basic question regarding the property that we purchased through them. Awful customer service and I would make sure you have every little detail covered off if buying a house through them! Sad way to treat your customers and I will certainly no use when it comes to sell a property in the future.
Buyer
20th Nov 2023 (1 year ago)
A kumar
We’ve brought our first home through Ashley Adams with the help of Katie H and Mattew Thomas, They are amazing throughout a very long experience. Highly recommend buying or selling through Katie!
Buyer
24th Oct 2023 (1 year ago)
H Richardson
We’ve just brought our first home through Ashley Adams with the help of Katie H, she’s been amazing throughout a very long experience. Highly recommend buying or selling through Katie!
Buyer
9th Sep 2023 (1 year ago)
A Momin
AVOID this estate agent …
Very poor service, always says they will ring you back but they never call back .
I’m chasing them since last 2 months .
Give your property if you have enough time to chase them everyday ….
Landlord
7th Sep 2023 (1 year ago)
A Doig
Lianne and Alex have been brilliant from start to finish they have helped me every step of the way. From getting my mortgage and finding my property to Lianne actually phoning me and singing happy birthday to me down the phone on my birthday. I would highly recommend them!
Buyer
6th Sep 2023 (1 year ago)
R Talbot
Laura Sheekey took me around my viewing this morning and what an absolute pleasure it was today.
Laura was super helpful in answering my questions and provided so much information to me.
She went above and beyond to help me in my property search.
5 Stars ?? An Amazing service and a credit to the team at Ashley Adams.
I look forward to working with you going forward.
2nd Sep 2023 (1 year ago)
L Holdridge
Molly was brilliant in the rental section so much so that I am using ashley adams to sell my property as well.
Seller
31st Aug 2023 (1 year ago)
R Tinorarama
Working with Molly Brough and Sasha Grant was excellent they kept updating me on every stage and processes. I will highly recommend them over and over again..
18th Aug 2023 (1 year ago)
J Whitaker
We recently had a viewing at a property Ashley Adams were advertising, the estate agent Emily could not have been more helpful! She knew everything there was to know about the property! It was very clear that she took great care in her work, in her clients and in the properties.
7th Aug 2023 (1 year ago)
Anonymous Tenant
Disappointed !
They will win you over before signing the contract but once you do, you are no longer a priority!
We have moved in 3 weeks ago, they didn’t hand us a post mail key which is a necessity! What’s the point of getting a permanent address if you can’t get a hold of your mail! A lot of things are pending because they just couldn’t care less about our situation. Moreover, we have been living without a fridge since we moved in although all appliances are included in the rent! We have informed them on the very first day we arrived, emailed and called every single person we have a contact with, filled every form and applied in every website they sent to us only to have nothing in return! Keeping in mind that we have visited their office twice with all the problems we are facing (am just mentioning two here) yet it was completely futile!
You would think that renting through an agency would bring you mind peace especially with relocating and all the stress that follows, yet you will find yourself more stressed, don’t have access to your mail and living without any food in the apartment! And the cherry on top is that the people who are supposed to help are giving you empty promises once a week. Well, maybe I have a better chance in them replying to my complaint here rather than emails, phone calls or even A PERSONAL VISIT TO THE OFFICE! Funny isn’t it ?
Tenant
7th Aug 2023 (1 year ago)
S Shehabi
Disappointed !
They will win you over before signing the contract but once you do, you are no longer a priority!
We have moved in 3 weeks ago, they didn’t hand us a post mail key which is a necessity! What’s the point of getting a permanent address if you can’t get a hold of your mail! A lot of things are pending because they just couldn’t care less about our situation. Moreover, we have been living without a fridge since we moved in although all appliances are included in the rent! We have informed them on the very first day we arrived, emailed and called every single person we have a contact with, filled every form and applied in every website they sent to us only to have nothing in return! Keeping in mind that we have visited their office twice with all the problems we are facing (am just mentioning two here) yet it was completely futile!
You would think that renting through an agency would bring you mind peace especially with relocating and all the stress that follows, yet you will find yourself more stressed, don’t have access to your mail and living without any food in the apartment! And the cherry on top is that the people who are supposed to help are giving you empty promises once a week. Well, maybe I have a better chance in them replying to my complaint here rather than emails, phone calls or even A PERSONAL VISIT TO THE OFFICE! Funny isn’t it ?
Tenant
7th Aug 2023 (1 year ago)
S 22
Excellent service! Special thanks to Molly for the assistance. She's really friendly and approachable.
29th Jul 2023 (1 year ago)
H Dow
We recently purchased a property via Ashley Adams, the whole team were supportive throughout the journey, but we would like to highlight Matthew Thomas in particular. Matt was phenomenal throughout, gave valuable insight into the current economy/ mortgage rates, and went above and beyond to help our purchase run as smoothly as possible. A huge thank you to Matt - we will be sticking with you for all of our future endeavors!
Buyer
25th Jul 2023 (1 year ago)
S Baguley
Matt at Ashley Adams is incredible!! Supported us from day one in a very long house moving process.
Always at the end of his emails and the phone when you needed him.
When talking to Matt he would break everything down so you knew exactly how much you were paying throughout the process and put it in all layman’s terms so it’s easy to understand.
Can’t recommend him enough to sort your next mortgage out!!!!
7th Jul 2023 (1 year ago)
R mutchell
I really appreciate the hard efforts dealing with my mortgage.
Thank you Mathew Thomas, Rolaine Churchard, Mairead Fizpatric.
I highly recommend them 100 %
24th Jun 2023 (1 year ago)
M Bissell
Excellent service. Matt went above and beyond for me. Even when the interest rates went up he still managed to find a deal that was right for me. Quick email response times and always available at the end of the phone too. Would highly recommend.
23rd Jun 2023 (1 year ago)
K Wheatley
Matt was so helpful through the whole process. He explained everything clearly to us and gave us alternative options to consider. Have already recommended him to friends and family. Will certainly be coming back when it's time to remortgage.
22nd Jun 2023 (1 year ago)
I Stefiuc
I will highly recommand Ashley Adams and especially their Mortgadge Advisor. The Estate Agency were always polite, kind to us and happy to help. Their Mortgadge Advisor it is one of the best we met. Always prompt in answering to our emails,solution finder and i'd say quite a lot of patience(especially when our meetings were always with our kids accompanied 3years and 1 year old).
Thanks again for all help.
22nd Jun 2023 (1 year ago)
K Gill
Iv had An amazing experience and journey with Ashley Adams so far and in particular Mathew Thomas. Ashley Adams do have Really friendly and helpful staff within the branch. But Matt has guided me through the mortgage and purchase process with complete thoroughness, always keeping me informed. Guiding me through all the options And choices. He makes the process smooth and efficient and is extremely friendly and approachable in the process. I Highly recommend Matt and Ashley adams in general ????
Buyer
22nd Jun 2023 (1 year ago)
MARTHAbabe
(Matthew Thomas) Great mortgage consultancy. Ashley Adams has always been easy and informative. Matt is always available to ask questions or query sometimes confusing paperwork, with such fast replies. During our most recent remortgage I didn't have to chase him once. Always on the ball, keeping us informed with the best deals as the market fluctuates.
Ashley Adams overall has been a great buyers/remortgage experience. But Matt, in particular is a credit to the company.
22nd Jun 2023 (1 year ago)
F Riley
My partner and I bought our first house through Ashley Adams, and had such a great experience. The team were always extremely lovely and helpful, especially Matt our mortgage advisor who managed to get us a great deal on our mortgage. Would definitely recommend :)
Buyer
22nd Jun 2023 (1 year ago)
M Anthony
My experience dealing with ashley adams, in particular mathew thomas, was incredible, as a first time buyer with no clue and being told our account was being handed to a new team was daunting to say the least but the moment mathew took over he called and introduced himself. He was exceptional polite and pleasant to talk to and explained everything to us perfectly that we understood the process throughout our purchase 1st time. He managed our account throughout and was always on hand to help whenever we needed even during his paternity leave (thankyou so much) his replying was within a couple of hours if not minutes and even went above and beyond to chase solicitors and others for us when he diddnt have to. He knew his stuff and got the deals in asap to make sure we got the best one we could expecially in the current markets, which wasnt easy considering the sellers were messing us about. We had a day to get the final paperwork sorted before a new deal at a higher price was going to be applied (no fault of either us or ashley adams) and he grafted and got it sorted. Even after the sale he checked in to make sure everything was ok and settled. I cannot recommend ashley adams and mathew enough. If we ever buy another place we will 100% be hunting them down ???? a big thankyou from us. ???? 100% recommended and many thanks
Buyer
22nd Jun 2023 (1 year ago)
M Waleszczynski
As a first time buyer Ashley Adams has been absolutely wonderful. The whole process has been explained and I have really felt supported! No grey areas at all!! I cannot thank Matthew Thomas and Matthew Wheatley enough, they have been so friendly and supportive through the front end process. I will absolutely recommend your services! The whole team has been wonderful and made this such a wonderful experience.
Buyer
31st May 2023 (2 years ago)
M T
I had an amazing experience with Katie Haslam. She provided exceptional service. She was professional, helpful, and quick to respond.
24th May 2023 (2 years ago)
S mathew
Bad experience.
17th May 2023 (2 years ago)
J Marshall
Great work from the team at Asheley Adams. Matthew was great at keeping us informed about any progress and everything went smoothly.
15th May 2023 (2 years ago)
L mckenzie
I’d like to thank Ashley Adams and specifically Matthew Wheatley for making my experience of selling my property a pleasant one ! Moving is stressful enough and I appreciate all Matthew Wheatley did for me ! Thanks!
Lance McKenzie
Seller
12th May 2023 (2 years ago)
Anonymous Homeseller
Fantastic service brilliant communication and best part is my house is sold with no hassle
Seller
22nd Apr 2023 (2 years ago)
K Phillips
Great service, very satisfied (2020). Update ( 2023) I sold my house with Ashley Adams and while it wasn't smooth sailing due to the economic climate and me being nowhere near Derby ( including overseas for 6 months) the team were all fantastic and Matthew Wheatley went the extra mile whenever required- even checking my property while it was empty and using WhatsApp to communicate while I was GMT+13. They were also the most proactive agent when I was first putting the house on the market, having checked out my recent planning permission in order to include it in the advertisement. I'd definitely recommend them.
Seller
18th Apr 2023 (2 years ago)
R Simmons
Ashley Adams are the worse estate agents to deal with, they will not only try to coerce you to rent their beatdown properties using aggressive and dodgy tactics, they advert and sell but use deception and criminal tactics to take or like they would say “retain” money paid to them like an holding fee when renting or intend to rent from them, even if you did not sign any agreement with them. When you do decide to chase them for your money to be refunded to you, they either ignore your messages, ignore your calls and finally play dumb to you. Clear advice, do not deal with them on their dead beat properties they push and do not part with your money on their promises to fix an apartment they try to sell to you that is in a bad condition. Stay clear and look out for their aggressive coercive strategy for you to pay them holding fees, they will eventually lash and leech onto your money paid to them on professional terms on trust and won’t give it back to you when you come to the realisation that you can not possibly rent the deadbeat down property they push and try to sell you to rent from them.
3rd Apr 2023 (2 years ago)
O Bolland
Great discussion and service from Matt Thomas - he has a great depth of knowledge and walked us through the process that presented us with the best outcome available at the time.
3rd Apr 2023 (2 years ago)
U Onwuchekwa
Dishonest sales tactics by the Letting team. Make sure you record verbal conversations and everything is written down. The letting team lied repeatedly. From other reviews, they seem to be great for landlord but horrible to tenants. Please be careful and don't rent from this company.
Tenant
29th Mar 2023 (2 years ago)
Z Gottlieb
Received an absolutely terrible level of service from their lettings department. Travis especially was completely useless in communicating, so in the end I gave up and moved to John Shepherd, whom I'll also be using for the sale of my property.
Seller
22nd Mar 2023 (2 years ago)
L Rowley
Matthew Thomas (Senior Mortgage Consultant )Thank you so much for your amazing support and guidance in helping me secure my forever home, and for making the whole process easy peasy and stress free.
Matt replies to emails and returns calls no chasing required!!!....
If like me you find mortgages confusing and a bit to grown-up ask for Matt he's brilliant at explaining the complex
Buyer
21st Mar 2023 (2 years ago)
R Smith
I recently purchased a Property and Matthew Thomas the Mortgage adviser was fab, I didn't think I would get a Mortgage but he found a really good product for me. The staff are very friendly and helpful with regards to sales and lettings. Would recommend.
Buyer
21st Mar 2023 (2 years ago)
T Williams
I had an incredibly positive experience with Katie Haslem and Matthew Thomas. They were both extremely helpful throughout the process of purchasing a property, providing me with valuable guidance and advice every step of the way.
Katie went above and beyond to find properties that matched my criteria and was always patient, responsive, and willing to show me multiple properties until I found the perfect home. They were instrumental in helping me find the home that felt right for me.
Matthew was also incredibly helpful, providing me with clear information about the different mortgage options available and helping me choose a mortgage that was best suited to my needs and financial situation. They also gave me valuable advice about the home buying process, and I always felt like I could reach out to them with any questions or concerns.
Overall, I would highly recommend both Katie and Matthew to anyone looking to buy a property. Their expertise, knowledge, and professionalism made the process of buying a home much smoother and less stressful. I am incredibly grateful for their help and support throughout the entire process.
Buyer
20th Mar 2023 (2 years ago)
K Chauhan
I have been lucky to have had my mortgage application handled by Matthew Thomas at Ashley Adams. He is extremely clear, prompt, and proactive. Despite some issues I faced throughout the conveyancing process, Matt stepped over and beyond to ensure nothing was lacking from his side by acting straight away at the end of a call or email, I cannot recommend his skills and knowledge enough! If you want a personable, direct and reassuring service, Matt is definitely who to turn to!
8th Mar 2023 (2 years ago)
D Smith
Absolutely Professional 1st class service and what a joy to have someone as passionate as Emily to start the ball rolling , Matt is professional and honest in the mortgage dept , Easy choice to start our journey again .
6th Mar 2023 (2 years ago)
D Barnes
We would like to thank Matt at the Derby office for all his hard work in selling our rental, he went above and beyond to get it over the finish line! And thanks to all the staff too Well done and thank you ????
Seller
3rd Mar 2023 (2 years ago)
S Robinson
Emily, Gemma and Katie have assisted with the sale of my property so far (STC) they have been friendly, knowledgeable and very professional in agreeing a sale. I anguished over whether to use a traditional or online agent, so far am happy with the choice I made ????????
Seller
25th Feb 2023 (2 years ago)
A Abioye
The whole Derby lettings team are fab! Biryani and Sasha were really helpful answering my questions! Joe and Travis are also amazing!
Landlord
24th Feb 2023 (2 years ago)
L Sobo
Sasha and Joe were super helpful and really good the best letting agents in derby
Landlord
24th Feb 2023 (2 years ago)
P Ndah
Sasha and Joe are really helpful! Answered all questions and my move in process was very smooth and quick!
Tenant
24th Feb 2023 (2 years ago)
S john
Joe and Sasha are amazing! I love them
24th Feb 2023 (2 years ago)
C Ossai
Sasha and Travis are great. Would highly recommend the Lettings team.
Landlord
24th Feb 2023 (2 years ago)
C Monteath
Had a fantastic experience with Ashley Adams Derby. Both Sasha and Joe were a great help throughout the process with my rental property - very professional and always happy to answer any questions!
Landlord
22nd Feb 2023 (2 years ago)
S Atanasova
We bought a house using Ashley Adams mortgage advisor. It takes over 8 months to complete the purchase, however this was due to vendors nothing wrong with Ashley Adams. The thing we are disappointed with them is that on the completion of the purchase no one call us to congratulate or didn’t even send a simple card.
So poor by them
Buyer
12th Feb 2023 (2 years ago)
M Wetton
Excellent service from Ashley Adams Derby! Matt gave fantastic advice and guidance going through the mortgage process. I would strongly recommend getting in touch with him! (A*+1)
23rd Dec 2022 (2 years ago)
A Ston
Can highly recommend Mathew Thomas for your mortgage advice. very friendly guy, nothing seems to much. He has kept us up to date with every step all the way copying me in to every email. If I haven't heard anything in a few days. Mathew will just touch base and let us know what is happening. Fantastic service and will definetly use him again in the future. Cheers Matt!!
17th Dec 2022 (2 years ago)
S Dhinsa
Good Service
14th Dec 2022 (2 years ago)
P Kid
Matthew Thomas was very efficient at applying for my mortgage and kept me updated each step of the way about my mortgage application. I am happy with the service I received and would use Matthew as my broker again. Money well spent!
9th Dec 2022 (2 years ago)
R 1
With love, thanks to Rebecca Slaney, for her excellent and competent effort for my mortgage application to be successful, she make impossible things to been possible,( A GAME CHANGER)
Absolutely fantastic job and I will forever remember her for this great achievement and peace in mind.
Thanks with LOVE
Richard.
8th Dec 2022 (2 years ago)
K Goulding
Amazing friendly service from this branch! Bryani kept in touch with us throughout the whole process, was very quick and thorough in resolving problem we came across. Cannot thank her enough!
6th Dec 2022 (2 years ago)
R Henson
I have recently let 2 properties through Ashley Adams and I am amazed at the service that I have received.
My initial interaction was with Travis who was very professional.
I then dealt with both Sasha and Joe throughout my letting process to which both were always able to provide me with updates on my tenants.
I have already recommended friends and would continue to do so in the future.
Landlord
6th Dec 2022 (2 years ago)
H Johnson
2 months after leaving a property that I had tenanted and still no deposit returned. Same story with over paid rent. There is a total lack of honesty and integrity at work with other members of the Connells group (Burchell Edwards) supposedly arranging repairs ( if you’re lucky) and administering the finance. Think twice.
Tenant
5th Dec 2022 (2 years ago)
J Meredith
I have recently used Matthew Thomas as mortgage advisor. I have been impressed with his professionalism, speed, knowledge and friendliness from start to finish. I would recommend matthew to all of my friends and family. His customer service has been fantastic and supportive through what is usually a stressful time. Thank you Matthew for all of your hard work and I can't wait to purchase our next home with your help.
2nd Dec 2022 (2 years ago)
M Khan
I want to thank everyone at Ashley Adams! I bought a house through these guys and although it took a while (due to structural issues etc not estate agents fault) they fought until the end making sure I was kept up to date constantly. A big shout out to Matt Thomas who was my first point of contact when I initially made the offer, then he helped me find the right mortgage deal and then he helped with each stage of the process and was always on the other end of the phone whenever I had a question! Also a big Thankyou to Mairead Fitzpatrick who was also providing me with constant updates.
Previously I have had issues with other estate agents because of their lack of care and interest for the customers needs and ultimately dishonesty. So basically don’t go to Haart in derby you’ll be disappointed for sure!
I will definitely be buying through this estate agents again.
Buyer
1st Dec 2022 (2 years ago)
C Zoe
“ Best mortgage service ever ! ”
Matthew Thomas was really informative and made sure to arrange everything I needed during the purchase, he was super helpful and answered all my questions really positively. It really amazes me how he can solve whatever issues you've got in a timely manner. Thank you for all your help! Hope I can work with you again in the near future.
Buyer
1st Dec 2022 (2 years ago)
S Marsh
I had a really great experience with Ashley Adams, backed up with solid customer service. We decided to switch to them as the current estate agent was found wanting when trying to market and sell our house. After 11 weeks of being unsuccessful, we gave Ashley Adams a go and they sold our house within 3 weeks!
Very pleased and I would have no hesitation in recommending them to others.
Thanks to all involved!!!
Seller
21st Oct 2022 (2 years ago)
K Myhill
From the first moment we decided to sell our family home our first contact was Emily .Well fantastic experience and actually cared .Very easy to talk too and no pressure understood our concerns after previous experience but we completed after the usual issues that hold up the house market nowdays .Most important thou recommend Ashley adams and if you get first contact with Emily well im sure you be very happy with her.Also quick mention everyone at Ashley Adams were brilliant sales progression Vanessa Natalie sorry if forgot anyone.The overall experience was very good thankyou Emily though because without you this would of never started .Keep up the good work keep smiling you are a major asset to Ashley Adams .
Seller
6th Oct 2022 (2 years ago)
F Olawale
Excellent service all through and the people are professional. I received assistance every step of the way and I got a beautiful, new build with them!
I love the property. It was what we were looking for and more! I think we have the biggest kitchen in Derbyshire :)
My wife and I enjoyed the services that we received from Ashley Adams.
I recommend them to anyone who might need their services.
Buyer
2nd Oct 2022 (2 years ago)
L Ha
We used Ashley Adams to purchase out new home and liaised with Matt Thomas for almost the whole process. Service was brilliant and communication was outstanding. Katie Haslam also showed us the property, kept us updated when Matt was out of the office and gave us the keys to the property. Again, Katie was excellent and nothing was ever too much trouble.
So pleased we chose to go with this Estate Agents due to these two and couldn't ask for better people to deal with. They made the whole process so much easier.
Buyer
1st Oct 2022 (2 years ago)
M Garratt
Adam had been fantastic start to finish with the valuation of my property, very knowledgable about the area
Seller
15th Sep 2022 (2 years ago)
T Ayeni
Amazing experience, from Emily. Got the property listed and sold in no time.
Seller
2nd Sep 2022 (2 years ago)
N S
I had fantastic experience and service given by Ashley Adams. As a first time buyer I was in great hands at first with Liam Mann who really gave me confidence in buying my first purchase he found a great mortgage deal and had fantastic communication with keeping me in the loop with every step. My case was then handed over to Matt Thomas who was amazing. He had great advice and picked up my case so professionally and smoothly with no confusion on what stages we were at. He followed me through right to the end of the application process with great positive customer service. I will look forward to speaking with Matt again for any mortgage needs. Thank you!
Buyer
31st Aug 2022 (2 years ago)
T Simpson
Matthew Thomas did everything he could to get me on the property ladder and explained in detail the costs and what to expect, I highly recommend getting in touch with Matthew if you are looking at getting a mortgage. He found me the best rate and made the whole process a lot easier by dealing with banks.
Buyer
26th Aug 2022 (2 years ago)
B Evans
Matthew Thomas was a pleasure to work with. Efficient, knowledgeable and great at responding to emails/text messages.
I would 100% recommend him
25th Aug 2022 (2 years ago)
H butterworth
Matt was awesome!
24th Aug 2022 (2 years ago)
S Owens
The Derby team at Ashley Adams have been fab and all-in-all I was very happy with their service and would definitely use them again. Martha went out of her way to really help me with my moving date which was really apprciated. Thanks guys.
22nd Aug 2022 (2 years ago)
D Anderson
I wanted to leave a review of my experience with Matthew Wheatley at the 37-38 Iron Gate branch. Being based in London it was critical that we established a good relationship with an agent in Derby and Matt has excelled in that side of things for us. He was pivotal in getting an important deal over the line for us and since has gone above and beyond to be as helpful as possible in what we have been trying to achieve. You are in safe hands with Matt!
28th Jul 2022 (2 years ago)
L Hawk
So I couldn’t book to see a property of my choice unless I viewed something else they recommend , then traveled 4 hours only to be told they couldn’t make it while I stood outside the property!
27th Jul 2022 (2 years ago)
I Ward
The level of customer service I received from Emily, Martha and Matt was beyond all my expectations, one open morning on my property and my house was sold. Ashley Adams could not have been more professional, attentive, thorough, respectful, kind, supportive and experienced. Emily and Martha were always there for me and the professional and experienced way the open day was dealt with by Katie was second to none. Highly recommend anyone needing to sell their property to choose Ashley Adams
Seller
19th Jul 2022 (2 years ago)
L atkins
Great experience with Ashley Adams so far. Katie has just been amazing Ns helped me find my new home. Helpful and responsive throughout. Can't recommend enough!!
8th Jul 2022 (2 years ago)
A Redfern
Great experience with Matt really helpful and everything set up and done to a high standard thankyou x
7th Jul 2022 (2 years ago)
S Taylor
Great service. Great people. Would definitely recommend
2nd Jul 2022 (2 years ago)
S mahmood
Absolutely top class service. We bought our first property and Matt Thomas helped us through the process. For first time buyers we had no idea of what to expect but Matt made it so hassle free and easy for us. He was brilliant at chasing up all the relevant parties and keeping us in the loop. A true asset to the Ashley Adams family!
29th Jun 2022 (2 years ago)
B bage
Great letting agent. Helped me to find my new home. Sasha and Travis were excellent and very professional. Highly recommend
15th Jun 2022 (2 years ago)
U Mohammed
The level of customer service provided by Matt Thomas was outstanding; he went above and beyond and dealt with all the stresses involved in the application process. Not only did he find us the best deal, he also consistently kept us updated ensuring all information was clearly relayed to us from the different parties involved. He reassured us he would do whatever possible to ensure we can get the house of my dreams and that he did. He is the best broker I have used till date and I look forward to using Matt again for our future mortgage needs.
Buyer
7th Jun 2022 (3 years ago)
K Clarke
We used Ashley Adams Derby for our remortgage. Matt was our broker and he was absolutely fantastic. He explained everything we needed to know and was so knowledgeable. I asked loads of questions and Matt was quick to answer them all.Highly reccommend! Thanks Matt
5th Jun 2022 (3 years ago)
C Middleton
Rubbish web site.
3rd Jun 2022 (3 years ago)
S Browne
Absolutely excellent service from Ashley Adams Derby! Matt gave fantastic advice and guidance going through the mortgage process; as a first-time buyer it seemed overwhelming but he explained everything really clearly. Katie has been absolutely brilliant - she recommended properties that fit exactly what I was looking for, had great communication keeping me updated throughout the process and has always been friendly, positive and proactive. I've felt well looked after at each stage of the house-buying process. Thank you so much!
Buyer
30th May 2022 (3 years ago)
Anonymous Tenant
We applied for a property through Ashely Adams and have been assisted by Megan. Let me just say she’s been absolutely amazing, she held the property for longer than she should, she was contacting me at 10pm at night after me bombarding her for days with texts and calls. We got there in the end. Thank you Megan you’ve been amazing you deserve a pay rise :)
Tenant
24th May 2022 (3 years ago)
Jade
Lovely staff who are keen to help and make the process as easy as possible.
First called AA with a query and spoke with Matt W who was very helpful and friendly. He arranged for a colleague to come out and value the property at short notice and at a time that was most convenient for me. After our phone call, I knew instantly that I did not need to shop around any further.
I met with Emily at the valuation and felt as though I was meeting with an old friend. For what has been a stressful and overwhelming process, Emily made selling/buying feel easy and hassle-free, reassuring us of her continuous support. She was able to answer any queries we had and went above and beyond to help.
I feel like a weight has been lifted now that this process is in the hands of a capable agent after years of bad experiences.
Ashley Adams are lucky to have a great team of people who are passionate, knowledgeable and always up for a laugh!
Seller
19th May 2022 (3 years ago)
C J
Great service so far, especially from Emily and Matthew W who are the reason we have chosen to sell with Ashley Adams. Emily explained everything to us and answered all of our questions, which made a daunting task feel much easier.
Seller
19th May 2022 (3 years ago)
M Park
Ashley Adams are really great. Emily was really wicked and extremely informative and helped make the process of selling a home super easy.
Seller
17th May 2022 (3 years ago)
S Watson
Ashley Adams have been great so far, in particular Emily who was the deciding factor in choosing Ashley Adams as the estate agents to sell my property. She is lovely, down to earth and made the process very smooth and simple. Would highly recommend their services.
Seller
16th May 2022 (3 years ago)
L Anne
Persistent nuisance calls and emails regarding a new build estate they manage. I enquired back in 2019 and now can't get them to stop emailing and calling me despite requesting they remove my data from their system multiple times.
13th May 2022 (3 years ago)
W Newey
Really great experience working with Matt for my remortgage, helped to make everything seamless and hassle free.
13th May 2022 (3 years ago)
J Astbury
Matthew thomas was amazing and went above and beyond with getting us the help we need and was very responsive!
10th May 2022 (3 years ago)
P Evans
I worked with Matt to help me get my mortgage on my dream house. I was not the easiest customer - changing mortgage three times for various reasons and to lock in for longer with the increasing interest rates.
Matt was great throughout, always super quick to reply and super helpful. We had problems getting our chain to exchange - and Matt even helped me through this too.
10/10, would recommend to anyone.
Buyer
10th May 2022 (3 years ago)
L Colam
From the first contact I made with Ashley Adams Estate Agents, particularly Matthew, I have been impressed with their professionalism and helpfulness. The team both in the Derby office and the Nightingale Quarter have been really helpful and I am delighted to have been able to purchase a property in the centre of Derby. Thank you. I look forward to an on-going relationship with Ashley Adams Estate Agents.
Buyer
4th May 2022 (3 years ago)
G Abada-Justimbaste
Sasha has been very helpful and responsive with our queries. She is professional and friendly as well. We're happy with the services she and Ashley Adams offered. Thumbs up and highly recommended.
4th May 2022 (3 years ago)
L stevenson
I had a valuation with Emily Yeomans this morning and she was very professional, knowledgeable and gave me some useful information. I am not ready to sell at the moment but when I do il be going through Emily at Ashley Adams.
Seller
3rd May 2022 (3 years ago)
S Sandu
As a landord of many Properties. I have used many Estate Agents. After speaking to Travis and reassuring me to give Ashley Adam another go with his new team. I would never look back and always use Ashley Adams for all my properties. I would recommend them to all family and friends. Travis, Sasha were fantastic from start to finish.
Landlord
2nd May 2022 (3 years ago)
J Tsui
My family and I will go to UK in mid-June, so we urgently need a place. However, it is not easy to rent a place online while you are not there. I fortunately managed to find a property and Sasha is the agent handling my case. Although I haven’t signed the leasing agreement yet until early May 2022, Sasha explained any questions I made very detailed, so I believe the whole process should go through properly and clearly with her help. Fingers crossed!
Tenant
21st Apr 2022 (3 years ago)
R Smith
Derby office. Martha very pleasant and helpful.
21st Apr 2022 (3 years ago)
Y Man
Trawling the internet looking for a bungalow when one caught my eye on the Ashley Adams website via Rightmove. So organised a viewing with Ashley Adams. No messing around from their friendly professional team. Viewed the property and put in an offer which has been accepted. Follow up advice and guidance has been so slick so a special thanks to Martha. If you want a friendly, professional Agent to find your dream property then Ashley Adams are your GO TO GUYS …… buff said ????
Buyer
20th Apr 2022 (3 years ago)
M Marton
Megan Riley has been extremely helpful,after returning to the UK after many years she helped us secure a flat with ease and has helped us through the process. Highly recommend her
Tenant
16th Apr 2022 (3 years ago)
K KF
Very helpful and nice staff
15th Apr 2022 (3 years ago)
C Howard
Recently purchased my first house. Martha was absolutely amazing, she was super helpful and supportive, especially as I had no experience with this before. She connected me with Matthew Thomas, who was also fantastic. He helped me with the mortgage and also several other aspects of the house buying process. Both Martha and Matt were always on hand whenever I needed there help and guidance, both a credit to Ashley adams.
Buyer
14th Apr 2022 (3 years ago)
J Stanton
Ashley Adams have been the best partners in our house move by far. Both Martha Stevenson and Matthew Thomas have been great! Their availability, communication and expertise have made the house purchase and mortgage process a breeze. Would highly recommend.
Buyer
14th Apr 2022 (3 years ago)
E Mitrou
Ashley Adams in Derby consist of a fantastic team.
Always happy to help, knowledgeable staff who gives you the real opportunity to view and buy a dream house without making exceptions.
Its valuations also are reasonable which matches the needs of the current market. Thanks you guys
Buyer
13th Apr 2022 (3 years ago)
D Smith
We are very impressed with the service. Very helpful and understanding. Martha has been so lovely. All the team at Derby are top notch.
13th Apr 2022 (3 years ago)
S T
Matthew Thomas have been absolutely wonderful helping us secure our first house. From the initial conversation we had to completion date he has been keeping us upto date and feeding back promptly to enquiries. The staff at Ashley Adams have been fantastic with the whole house buying journey.
Buyer
4th Apr 2022 (3 years ago)
C Day
Friendly but professional remortgage service from Matthew Thomas. Took the stress and hassle out of the process which is great when you have a busy young family and work to juggle! Completed on my birthday which was an added bonus! Thanks ????
30th Mar 2022 (3 years ago)
M Brown
One of the Agents Matthew Thomas helped us switch our Mortgage quickly & easily. Stress free and with minimal effort on our part. Very professional and efficient service. Thoroughly recommend. Thank you Matthew
24th Mar 2022 (3 years ago)
S Petrov
Thanks to Matthew Thomas, we managed to get great mortgage deal, good advise for solicitors, continuous help through the whole process and last but not least we bought our dream house. I will definitely recommend him and I am going to use his services again without any hesitation.
Buyer
8th Mar 2022 (3 years ago)
E Handley
Matthew Thomas was amazing!! I couldn’t recommend highly enough. He made the whole process of remortgaging so stress free. Fantastic communication throughout and such a lovely friendly man. Managed to get me a great mortgage offer too ????
24th Dec 2021 (3 years ago)
F Jones
Communication not always the best once they got sale they do give up a bit and poor at calling back or answering phone once they have sale . Nice staff did viewings and prompt with communication through rightmove is good and text to confirm viewings . House buying is a stressful time buy not sure in our experience many agents really seem to appreciate and empathise with this , so they not on their own with this .
Buyer
11th Dec 2021 (3 years ago)
C Foddy
Great service, everyone is very proactive, professional and polite. Any queries were answered straight away and so far very happy.
10th Nov 2021 (3 years ago)
D Dharam
Martha at the Derby branch has been absolutely brilliant to work with. After having an offer accepted on our first bid we were extremely disheartened when this fell through due to the vendors having to pull out. Martha worked with us tirelessly in order to secure another other on another property which has now all been accepted. 10/10
Buyer
26th Sep 2021 (3 years ago)
S Marshall-Hilton
Professional and efficient service. Charlie Howe was great and kept us informed at every stage. I would absolutely recommend to my friends and family. Thank you.
9th Aug 2021 (3 years ago)
Anonymous Home Buyer
Many many thanks to Charlie who quickly and professionally helped us with getting the mortgage. Also we would like to thank the gentleman who did with us house viewings on 27th of May. He helped us make an lifetime decision. ( first time buy :flat instead od terraced house)
Professional and knowadagable staff.
Buyer
4th Aug 2021 (3 years ago)
D Roberts
The service we received was great. Charlie responded to every question we had promptly, gave us a nudge when we needed it and chased on our behalf when requested. We have already, and will continue to recommend their services.
3rd Jul 2021 (3 years ago)
C Forsyth
We appointed Charlie as our mortgage broker, and as first time buyers she was very helpful and patient, and explained everything to us at every stage.
She kept in contact throughout the process with regular emails and phone calls and was always willing to help with answering our questions.
Buying your first house is said to be the most stressful thing you'll ever do, but having a mortgage broker like Charlie made things so much easier.
Buyer
30th Jun 2021 (3 years ago)
A Bird
Charlie has been a fantastic support over several years. She helped us out three years ago in securing the best mortgage deal and we took advantage of the lifetime advice offered back then. On several occasions she has assessed and reassessed our financial requirements and affordability to ensure that we were finally able to secure a mortgage for our dream home. She has gone above and beyond, being the friendly point of contact even when our requirements fell outside of her usual area of responsibility because ‘you’re my clients’. Thanks Charlie!
Buyer
26th May 2021 (4 years ago)
J Heng
Very happy with the services offered by Aleksandra. She's very detailed, responsive and helpful in literally everything. She went above and beyond to help us to get our mortgage despite our difficult circumstance. We really appreciate it and the 5 stars is definitely very well deserved!!
11th May 2021 (4 years ago)
A Hassall
As I first time buyer I wasn’t very confident with what I needed for a mortgage. I had lots of mortgage meetings but my meeting with Charlie at Ashley Adam’s was by far the best and most supportive one. From then on, she hasn’t let me down in communicating and helping me through the process.
Buyer
7th May 2021 (4 years ago)
C Scott
Mortgage Advisor Charlie Howe.
Charlie has been so helpful throughout the process of buying my first home. Her professionalism goes above and beyond and she made me feel extremely comfortable with such a important part of the house buying process.
Would highly recommend anyone needing help with their mortgage to speak with Charlie as her service standards are impeccable.
Buyer
23rd Apr 2021 (4 years ago)
T Mawby
Rebecca was great from start to finish on a properly I am currently purchasing. Always kept me up to date and happy to help with any questions I had. Polite and friendly, couldn't ask for more!
Buyer
24th Mar 2021 (4 years ago)
T Rana
Excellent Service from Ashley Adam’s, specifically from Charlie Howe, who kept me up to date throughout the whole process. Thank You
4th Mar 2021 (4 years ago)
S Manning
All of the staff have been very helpful and have been responsive to emails very quickly, fantastic service!
25th Feb 2021 (4 years ago)
O Zaman
Thank you for all your help, particularly Riannah, who was very helpful and answered all of our questions. My only criticism would be that the terms and conditions that we have to sign, is condensed in to a more manageable document, instead of the current 50 pager it is. Just found it very unrealistic that we are expected to read through the whole thing. Other than that, I would recommend this company to my family and friends.
3rd Feb 2021 (4 years ago)
Anonymous Tenant
It was my very first experience dealing with an estate agent, but, Ashley Adams makes the whole transaction hassle-free and seamless.
The staffs were remarkable helpful and sweet at heart. And, I would like to commend "Rhiana and Jonathan" for their excellent professional skills in ensuring that, every step went on smoothly and well explained. Especially, when I've to make the big decision of relocating from London to Derby during the most difficult of times.
I'm very happy for their time and support.
Thanks very much.
I'm really grateful!!
Tenant
10th Dec 2020 (4 years ago)
M Santos
Ashley Adams Lettings were very helpful and professional. The process of renting with them was easy and prompt. Joe Blaney was great throughout the process we are very grateful to him for helping us.
Tenant
2nd Dec 2020 (4 years ago)
R Abisola
Really happy with the whole process,flexible and considerate .,Rihanna was really helpful from the beginning till I secured a place .. thanks
Tenant
18th Nov 2020 (4 years ago)
S Eccleston
We've just rented through Ashley Adams and had Joe as our point of contact. He was very professional and helpful throughout the process. Always there to answer our calls and sorted through our references etc. quickly. We would definitely use them again in the future and would recommend to friends and family.
Tenant
12th Nov 2020 (4 years ago)
Max
Everytime i call to request details on a property i feel rushed and they have limited information on the property.
Also when they promise me a callback they never call back and give me false promises.
If you are thinking of selling a property and want to use this company i would advise to use another estate agents company.
28th Oct 2020 (4 years ago)
L Slater
Excellent service from start to finish. Can’t thank Andy and the team enough for all of their hard work in selling my house. Would highly recommend.
Seller
21st Sep 2020 (4 years ago)
J Duro
Wanted to view a property. We were called because they could the day we required. We were told they would confirm the two other dates we had given. Ashley Adam's rang the following day and informed us neither days were available and there was already a lot of interest in the property. Did we have a house to sell. We do. We were then informed they did not want time wasters. We did not inform them nor did they ask if the purchase would be a cash sale. It would have been. Absolutely appalling service. I feel they do not want to sell property they certainly treat customers with disdain.
Seller
7th Sep 2020 (4 years ago)
J Ellison
Did you know that once you sign on the dotted line with Ashley Adams, they can legally never call you again and still take the fee? There is zero service level agreement.
Martha Stevenson lied to me and now we are going to court. Typical estate agent sharks with no morals. My advice is walk on to the next agent. They are the perfect example as to why people hate estate agents.
4th Sep 2020 (4 years ago)
P Kearney
We would like to thank Martha and the team for an outstanding level of customer service. We had Martha Stevenson as our point of contact, she was professional, knowledgeable and very customer focused helping us through every step of the process ensuring we were informed and content with the process. Thank you
Paula and Shaun Kearney
14th Aug 2020 (4 years ago)
P Falconer
All the staff we have dealt with at Ashley Adams have been fantastic. Professional, responsive, friendly and they look after their customers. Rebecca Slaney has been magnificent and stands head and shoulders above many other Estate Agents at other companies we have been dealing with and everyone at Ashley Adams makes it pleasure to deal with at this company. It brings back the days of having a trusted relationship with people. Thanks for your support.
7th Jul 2020 (4 years ago)
Craig
I didn’t actually go with Ashley Adams but I registered my details with them about a property they had for sale, out of all the other estate agents I also registered with only Becky from Ashley Adams was the one who tracked my progress on the sale of my house and offered me advice and rang me every week to see if she could help sell my property quicker than the estate agent I was using. For saying I wasn’t even there customer her service was brilliant.
3rd Jul 2020 (4 years ago)
H Emery
Fantastic service from start to finish. Andy and the team couldn’t have done more to help us with our property sale during a challenging time. Would highly recommend.
Seller
17th Jun 2020 (4 years ago)
K Mehta
During the viewing the house Jonathan did an excellent work of taking me round the house and responded well to all questions even on phone.Chelsea at the office was very good with followup and communication skills never gave up with updates.Thank you team Ashley Adams....????
22nd Feb 2020 (5 years ago)
M Smith
Excellent service from all staff from viewing to purchase! Would definitely be happy to use them again.
Buyer
16th Jan 2020 (5 years ago)
L French
Brilliant communication and helpful service. They kept me updated with the sale of my property at all times and I was really impressed with the way that they marketed my family home. Thanks to the whole team. :-)
Seller
15th Jan 2020 (5 years ago)
G .
This Estate Agent has no regard for aftercare or customer satisfaction. The welcoming approach and pretence that was shown during the initial period whilst trying to gain my custom has dissolved. I have had multiple serious issues with the property I moved into. Many of which represent a significant safety issue. Upon requesting help with the issues, this branch refused. They wiped their hands clean of my customer needs the minute I signed the tenancy agreement.
Johnathon the store "Manager" has been particularly unhelpful, and instead of attempting to understand the issues and offer genuine help, he instead fobbed me off and displayed zero regard for the customers needs.
This estate agent can not be trusted. I moved into a property without functioning electrical hob, extractor fan, dishwasher, central heating or lights in various areas. All of those were either hidden during the viewing stage or overlooked by the branch.
I am disgusted with the level of support I received at the hands of this branch and would fully recommend potential customers to avoid these as a potential estate agent.
Tenant
6th Dec 2019 (5 years ago)
P Lawrence
Excellent service from start to finish. Chelsea listened to my requirements, responded quickly to finding a property to meet my needs and supported an easy move in to my new home. Every communication was answered within a couple of days at the latest and being new to the area Chelsea got me quickly up to speed. When you're as busy as I am, a high level of service and care is exactly what you need; well done and thank you Chelsea and Ashley Adams Estate Agents.
Tenant
30th Nov 2019 (5 years ago)
P Roberts
Andy and Adam were brilliant with helping me sell my house and securing my dream house for my onwards purchase. They provided a very personable service and understood my situation very well. Highly recommended.
Seller
4th Nov 2019 (5 years ago)
G .
I came to Ashley Adams under challenging circumstances, having been let down by various other agents previously, in both the rental and purchasing environment.
The staff at Ashley Adams treated me with respect & were accommodating of my "demands" changing schedules and working later than their normal hours to assist me.
Specific thanks and praise should go to Chelsea, who seemed to genuinely care about customer satisfaction. She assisted with admin and visits to the property, making the entire process less stressful than a house move usually is. Thank you.
18th Oct 2019 (5 years ago)
S Clarke
I have been really impressed with the Derby team right from the start. They have held my hand all the way through the sale of my parents property and have made what could of been a very stressful sale and quick and easy one. Thanks again ????
Seller
14th Sep 2019 (5 years ago)
S Pardo
We received a very good service from Chelsea. She was helpful and friendly and managed perfectly the agreement and process. She intervened between the landlords and us very agilely. The whole process was dealt as expected.
We would recommend Ashley Adams to anyone looking for a house to rent.
Tenant
27th Aug 2019 (5 years ago)
R Prundus
I would definitely recommend the Ashley Adams team. They are great people, professional and reliable. Me and my husband were lucky to work with Chelsea Lee as she is truly an amazing person. We are really grateful because she helped us a lot and due to her efforts and patience we ended up renting our dream home.
Tenant
22nd Jun 2019 (5 years ago)
P Seaman
Excellent service from Chelsea Lee. She was Polite, helpful and friendly and efficiently managed to find me the perfect property to rent. She listened to my requests and went out of her way to find me a property that met my budget and location needs. The whole process was dealt with expeditiously and professionally.
I would and will recommend Ashley Adams to my family, friends and colleagues.
Tenant
10th Jun 2019 (6 years ago)
J King
Ashley Adams have been an absolute pleasure to deal with. Me and Partner were first time movers and Ashley Adams (especially our point of contact Chelsea) have made this process very easy and clear. Very accommodating and would highly recommend using this service especially if first time movers.
7th Jun 2019 (6 years ago)
L Seal
Ashley Adams gave me the best service I’ve ever had from an estate agents!
Adam showed me around an apartment and was very thorough and friendly and did everything he could to help me get the property I wanted.
Chelsea, the senior lettings negotiator, is so lovely and friendly and also very approachable. She went above and beyond to help me in any way that she could with securing the property I wanted to rent and getting through all the hurdles I had to face along the way. She was very efficient in replying to my emails and taking my dozens of calls each day and getting onto the landlady etc. She was brilliant and never gave up!
I would highly recommend Ashley Adams on Iron Gate to anyone who is looking to rent, sell or buy a property. Couldn’t ask for a nicer team of people to negotiate and deal with when looking for a property.
Tenant
30th May 2019 (6 years ago)
C Lee
I would just like to say how Lovely Adam and Chelsea are they are always so helpful call back when they say they will and keep me updated. They are very professional and can't do enough to help. I would highly recommend this branch.
10th May 2019 (6 years ago)
S Ather
Recently sold my house through Ashley Adams Derby. Excellent customer service through out. Becky has been very helpful and professional in her work. I am really pleased with your company. Thank you.
Seller
1st Apr 2019 (6 years ago)
A Benton
Chelsea was pleasant and helpful from the go, she was straight the point and informative and kept me in the loop throughout the process and also told me what steps needed to be taken to ensure everything was done correctly and to get the property i wished to rent
Tenant
23rd Feb 2019 (6 years ago)
J Scott
Absolutely incredible service!!
Chelsea has been amazing. She's always incredibly friendly and pleasant to talk with, always prepared to go the extra mile to make sure all questions are answered in a timely manner. Now settling into my new home all that's to her kindness and patience.
Couldn't recommend Ashley Adams enough, especially Chelsea!
30th Jan 2019 (6 years ago)
K Dougan
I came to Ashley Adams to look at moving out and renting my first property, I had little knowledge and they helped me out every step of the way. Chelsea really went above and beyond to ensure that the whole process went smoothly and efficiently. I'm extremely thankful to her for getting the process through quickly and helping me out, I definitely recommend this firm!
Tenant
15th Jan 2019 (6 years ago)
C Summers
Found a suitable tennant quickly and efficiently and communication was always great. Adam was very courteous and transparent and made the whole transition very fluid, would recommend and definitely use them again!
Landlord
14th Jan 2019 (6 years ago)
R Clench
Absolute 5 star service Abi knew exactly what we were looking for and found just that. Service and communication was excellent from start to finish. Many Thanks.
14th Jan 2019 (6 years ago)
S Congiu
Very friendly and helpful staff! Chelsea and Aleksandra made my whole experience so easy and stressfree. Would definitely recommend ????
21st Nov 2018 (6 years ago)
D Poole
THIS AGENCY COST ME £1000s
I live in France and needed to sell a property in Derby.
Because of where I live I was totally reliant on their service, sadly they didn't just let me down, they totally failed me.
1. The house was over valued
2. In 5 months I think I had less than 5 viewings
3. I asked the agency if they could promote the house on social media, but I was told they didn't have that function. So I proposed a negotiation where I would spend some advertising on social media, in return for them dropping their agency fee. I was told I now could pay them a premium to their agency for the service they told me they didn't have.
4. I was told about appointments, but seldom received feedback.
5. After 5 months I discovered the property needed cleaning, re-painting, broken furniture from the previous tenant was left in the house, the garden was over run, a fence was broken. They never made me aware of it. No one in their right ,ind would buy it in the condition it was in.
MY SOLUTION
I got rid of Ashley Adams and I went to Frank Innes. They gave me a realistic valuation based on properties sold with a similar portfolio in the local area.
Within 48 hours they had started to find viewers and I was kept informed all times. Within a week they had 10 viewings, I had multiple offers and a deal was done.
YOU KNOW WHAT REAL HURTS
The fact they didn't seem to care, actions speak louder than words. And they told the the market wasn't moving, people ere not looking. I went from being happy to putting my house on the market to the depths of despair listening to them.
YOU WANT MY ADVICE
Stay away
Seller
15th Oct 2018 (6 years ago)
J Gration
Having used Ashley Adams for my recent house sale. They far exceeded my expectations. They gave me a realistic selling price for my house. The photographs and the marketing material was honest but also professional. Every step of the way they have kept me updated, the customer service and professionalism is second to none. I would have no hesitation in recommending Ashley Adams to anyone thinking of putting their house in the market. My main contact throughout the process has been Zara who in my opinion is worth her weight in gold. She was always available for any queries I might have and kept me updated throughout the whole process. Thank you to Zara for your professionalism and outstanding levels of customer service
Seller
19th Sep 2018 (6 years ago)
N Hill
Andy and Zara were great.
Natalie co Ordinator not sure what she actually does or her role? disappointing and poor communication re progress.
DC Law terrible communication, taken 5 months to sort the sale out, buyers solicitor complaining of poor communication and I would support this. Too many cooks managing the file!. I would not recommend this firm in future.
Seller
23rd Aug 2018 (6 years ago)
D smallman
Adam who has the patient of a saint from a difficult seller (me) the derby branch he was very professional and sold the house very fast highly recommend thank you dave
Seller
6th Jul 2018 (6 years ago)
L Froom
So pleased we chose Ashley Adams to sell our property. Andy Armstrong delivered his promise by getting us plenty of viewings and selling quickly at a good price. Each sale has its own ups and downs however Andy and Zara were always at the end of the phone to deal with everything efficiently and effectively. Highly recommended.
Seller
2nd Jun 2018 (7 years ago)
E Young
It's was good everything went ok happy with the photos that were taken and hope now it sells with them soon
Seller
1st Jun 2018 (7 years ago)
S Davis
I sold my house with Ashley Adams in Derby and was very impressed with the helpful and efficient service. Andy and Becky were always there to help me throughout the whole process and even they even managed to achieve the asking price. ????
Seller
18th May 2018 (7 years ago)
R Nicholas
Just bought a house from Ashley Adams, service was excellent from start to finish :)
Buyer
11th May 2018 (7 years ago)
H derry
Amazed at their customer service, abysmal!!! I can't believe the waiting time to view a property, one that is empty and been on the market for a while, is 6 days! Surely their vendors can have no idea that this is how they hope to sell their property....although it might answer why the property has been for sale for so long! I've made two calls in the last 8 hours, to see if there are any cancellations, but no enthusiasm or interest in our dilema shown. The housing market in the area is currently slow, as there is not much on the market, goodness knows how they cope when it's busy. As proceedable buyers I am at a loss at what to do next......
10th May 2018 (7 years ago)
C Melina
Great customer focused, friendly and helpful staff - seamless experience, would definitely continue to use and recommend. In particular Adam and Abigail have been great to work with.
4th Apr 2018 (7 years ago)
A Moroni
To avoid absolutely! Incapable of doing anything they MUST do and totally capable of charging for anything and more you could imagine. Shame!
24th Sep 2017 (7 years ago)
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