Ashley Adams - Derby

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It was my very first experience dealing with an estate agent, but, Ashley Adams makes the whole transaction hassle-free and seamless.
The staffs were remarkable helpful and sweet at heart. And, I would like to commend "Rhiana and Jonathan" for their excellent professional skills in ensuring that, every step went on smoothly and well explained. Especially, when I've to make the big decision of relocating from London to Derby during the most difficult of times. 
I'm very happy for their time and support. 
Thanks very much. 
I'm really grateful!!

Ashley Adams Lettings were very helpful and professional. The process of renting with them was easy and prompt. Joe Blaney was great throughout the process we are very grateful to him for helping us.

Really happy with the whole process,flexible and considerate .,Rihanna was really helpful from the beginning till I secured a place .. thanks

We've just rented through Ashley Adams and had Joe as our point of contact. He was very professional and helpful throughout the process. Always there to answer our calls and sorted through our references etc. quickly. We would definitely use them again in the future and would recommend to friends and family.

Everytime i call to request details on a property i feel rushed and they have limited information on the property.

Also when they promise me a callback they never call back and give me false promises.

If you are thinking of selling a property and want to use this company i would advise to use another estate agents company.

Excellent service from start to finish. Can’t thank Andy and the team enough for all of their hard work in selling my house. Would highly recommend.

Wanted to view a property. We were called because they could the day we required. We were told they would confirm the two other dates we had given. Ashley Adam's rang the following day and informed us neither days were available  and there was already a lot of interest in the property. Did we have a house to sell. We do. We were then informed they did not want time wasters. We did not inform  them nor did they ask if the purchase would be a cash  sale. It would have been. Absolutely appalling  service.  I feel they do not want to sell property they certainly  treat customers with disdain.

Did you know that once you sign on the dotted line with Ashley Adams, they can legally never call you again and still take the fee?  There is zero service level agreement.
Martha Stevenson lied to me and now we are going to court.  Typical estate agent sharks with no morals.  My advice is walk on to the next agent.  They are the perfect example as to why people hate estate agents.

We would like to thank Martha and the team for an outstanding level of customer service. We had Martha Stevenson as our point of contact, she was professional, knowledgeable and very customer focused helping us through every step of the process ensuring we were informed and content with the process.  Thank you

Paula and Shaun Kearney

All the staff we have dealt with at Ashley Adams have been fantastic.  Professional, responsive, friendly and they look after their customers.  Rebecca Slaney has been magnificent and stands head and shoulders above many other Estate Agents at other companies we have been dealing with and everyone at Ashley Adams makes it pleasure to deal with at this company.  It brings back the days of having a trusted relationship with people.  Thanks for your support.

I didn’t actually go with Ashley Adams but I registered my details with them about a property they had for sale, out of all the other estate agents I also registered with only Becky from Ashley Adams was the one who tracked my progress on the sale of my house and offered me advice and rang me every week to see if she could help sell my property quicker than the estate agent I was using. For saying I wasn’t even there customer her service was brilliant.

Fantastic service from start to finish. Andy and the team couldn’t have done more to help us with our property sale during a challenging time. Would highly recommend.

During the viewing the house Jonathan did an excellent work of taking me round the house and responded well to all questions even on phone.Chelsea at the office was very good with followup and communication skills never gave up with updates.Thank you team Ashley Adams....????

Excellent service from all staff from viewing to purchase! Would definitely be happy to use them again.

Brilliant communication and helpful service. They kept me updated with the sale of my property at all times and I was really impressed with the way that they marketed my family home. Thanks to the whole team. :-)

This Estate Agent has no regard for aftercare or customer satisfaction. The welcoming approach and pretence that was shown during the initial period whilst trying to gain my custom has dissolved. I have had multiple serious issues with the property I moved into. Many of which represent a significant safety issue. Upon requesting help with the issues, this branch refused. They wiped their hands clean of my customer needs the minute I signed the tenancy agreement. 
Johnathon the store "Manager" has been particularly unhelpful, and instead of attempting to understand the issues and offer genuine help, he instead fobbed me off and displayed zero regard for the customers needs. 
This estate agent can not be trusted. I moved into a property without functioning electrical hob, extractor fan, dishwasher, central heating or lights in various areas. All of those were either hidden during the viewing stage or overlooked by the branch. 
I am disgusted with the level of support I received at the hands of this branch and would fully recommend potential customers to avoid these as a potential estate agent.

Excellent service from start to finish. Chelsea listened to my requirements, responded quickly to finding a property to meet my needs and supported an easy move in to my new home. Every communication was answered within a couple of days at the latest and being new to the area Chelsea got me quickly up to speed. When you're as busy as I am, a high level of service and care is exactly what you need; well done and thank you Chelsea and Ashley Adams Estate Agents.

Andy and Adam were brilliant with helping me sell my house and securing my dream house for my onwards purchase. They provided a very personable service and understood my situation very well. Highly recommended.

I came to Ashley Adams under challenging circumstances, having been let down by various other agents previously, in both the rental and purchasing environment. 
The staff at Ashley Adams treated me with respect & were accommodating of my "demands"  changing schedules and working later than their normal hours to assist me. 
Specific thanks and praise should go to Chelsea, who seemed to genuinely care about customer satisfaction. She assisted with admin and visits to the property, making the entire process less stressful than a house move usually is. Thank you.

I have been really impressed with the Derby team right from the start. They have held my hand all the way through the sale of my parents property and have made what could of been a very stressful sale and quick and easy one. Thanks again ????

We received a very good service from Chelsea. She was helpful and friendly and managed perfectly the agreement and process. She intervened between the landlords and us very agilely. The whole process was dealt as expected.
We would  recommend Ashley Adams to anyone looking for a house to rent.

I would definitely recommend the Ashley Adams team. They are great people, professional and reliable. Me and my husband were lucky to work with Chelsea Lee as she is truly an amazing person. We are really grateful because she helped us a lot and due to her efforts and patience we ended up renting our dream home.

Excellent service from Chelsea Lee. She was Polite,  helpful  and friendly and efficiently managed to find me the perfect property to rent.  She listened to my requests and  went out of her way to find me a property that met my budget and location needs.  The whole process was dealt with expeditiously  and professionally.

I would  and will recommend Ashley  Adams  to my  family, friends and colleagues.

Ashley Adams have been an absolute pleasure to deal with. Me and Partner were first time movers and Ashley Adams (especially our point of contact Chelsea) have made this process very easy and clear. Very accommodating and would highly recommend using this service especially if first time movers.

Ashley Adams gave me the best service I’ve ever had from an estate agents! 

Adam showed me around an apartment and was very thorough and friendly and did everything he could to help me get the property I wanted. 

Chelsea, the senior lettings negotiator, is so lovely and friendly and also very approachable. She went above and beyond to help me in any way that she could with securing the property I wanted to rent and getting through all the hurdles I had to face along the way. She was very efficient in replying to my emails and taking my dozens of calls each day and getting onto the landlady etc. She was brilliant and never gave up!

 I would highly recommend Ashley Adams on Iron Gate to anyone who is looking to rent, sell or buy a property. Couldn’t ask for a nicer team of people to negotiate and deal with when looking for a property.

I would just like to say how Lovely Adam and Chelsea are they are always so helpful call back when they say they will and keep  me updated. They are very professional and can't do enough to help. I would highly recommend this branch.

Recently sold my house through Ashley Adams Derby. Excellent customer service through out. Becky has been very helpful and professional in her work. I am really pleased with your company. Thank you.

Chelsea was pleasant and helpful from the go, she was straight the point and informative and kept me in the loop throughout the process and also told me what steps needed to be taken to ensure everything was done correctly and to get the property i wished to rent

Absolutely incredible service!! 
Chelsea has been amazing. She's always incredibly friendly and pleasant to talk with, always prepared to go the extra mile to make sure all questions are answered in a timely manner. Now settling into my new home all that's to her kindness and patience.
Couldn't recommend Ashley Adams enough, especially Chelsea!

I came to Ashley Adams to look at moving out and renting my first property, I had little knowledge and they helped me out every step of the way. Chelsea really went above and beyond to ensure that the whole process went smoothly and efficiently. I'm extremely thankful to her for getting the process through quickly and helping me out, I definitely recommend this firm!

Found a suitable tennant quickly and efficiently and communication was always great. Adam was very courteous and transparent and made the whole transition very fluid, would recommend and definitely use them again!

Absolute 5 star service Abi knew exactly what we were looking for and found just that. Service and communication was excellent from start to finish. Many Thanks.

Very friendly and helpful staff! Chelsea and Aleksandra made my whole experience so easy and stressfree. Would definitely recommend ????

THIS AGENCY COST ME £1000s

I live in France and needed to sell a property in Derby. 
Because of where I live I was totally reliant on their service, sadly they didn't just let me down, they totally failed me.

1. The house was over valued

2. In 5 months I think I had less than 5 viewings

3. I asked the agency if they could promote the house on social media, but I was told they didn't have that function. So I proposed a negotiation where I would spend some advertising on social media, in return for them dropping their agency fee. I was told I now could pay them a premium to their agency for the service they told me they didn't have.

4. I was told about appointments, but seldom received feedback.

5. After 5 months I discovered the property needed cleaning, re-painting, broken furniture from the previous tenant was left in the house, the garden was over run, a fence was broken. They never made me aware of it. No one in their right ,ind would buy it in the condition it was in.

MY SOLUTION
I got rid of Ashley Adams and I went to Frank Innes. They gave me a realistic valuation based on properties sold with a similar portfolio in the local area. 

Within 48 hours they had started to find viewers and I was kept informed all times. Within a week they had 10 viewings, I had multiple offers and a deal was done.

YOU KNOW WHAT REAL HURTS
The fact they didn't seem to care, actions speak louder than words. And they told the the market wasn't moving, people ere not looking. I went from being happy to putting my house on the market to the depths of despair listening to them. 

YOU WANT MY ADVICE
Stay away

Having used Ashley Adams for my recent house sale.  They far exceeded my expectations.  They gave me a realistic selling price for my house. The photographs and the marketing material was honest but also professional.  Every step of the way they have kept me updated, the customer service and professionalism is second to none.  I would have  no hesitation in recommending Ashley Adams to anyone thinking of putting their house in the market. My main contact throughout the process has been Zara who in my opinion is worth her weight in gold. She was always available for any queries I might have and kept me updated throughout the whole process. Thank you to Zara for your professionalism and outstanding levels of customer service

Andy and Zara were great.
Natalie co Ordinator not sure what she actually does or her role? disappointing and poor communication re progress. 
DC Law terrible communication, taken 5 months to sort the sale out, buyers solicitor complaining of poor communication and I would support this. Too many cooks managing the file!. I would not recommend this firm in future.

Adam who has the patient of a saint from a difficult seller (me)  the derby branch  he was very professional and sold the house very fast highly recommend thank you dave

So pleased we chose Ashley Adams to sell our property. Andy Armstrong delivered his promise by getting us plenty of viewings and selling quickly at a good price. Each sale has its own ups and downs however Andy and Zara were always at the end of the phone to deal with everything efficiently and effectively. Highly recommended.

It's was good everything went ok happy with the photos that were taken and hope now it sells with them soon

I sold my house with Ashley Adams in Derby and was very impressed with the helpful and efficient service. Andy and Becky were always there to help me throughout the whole process and even they even managed to achieve the asking price. ????

Just bought a house from Ashley Adams, service was excellent from start to finish :)

Amazed at their customer service, abysmal!!! I can't believe the waiting time to view a property, one that is empty and been on the market for a while, is 6 days! Surely their vendors can have no idea that this is how they hope to sell their property....although it might answer why the property has been for sale for so long!  I've made two calls in the last 8 hours, to see if there are any cancellations, but no enthusiasm or interest in our dilema shown. The housing market in the area is currently slow, as there is not much on the market, goodness knows how they cope when it's busy. As proceedable buyers I am at a loss at what to do next......

Great customer focused, friendly and helpful staff - seamless experience, would definitely continue to use and recommend. In particular Adam and Abigail have been great to work with.

To avoid absolutely! Incapable of doing anything they MUST do and totally capable of charging for anything and more you could imagine. Shame!

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Ashley Adams - Derby

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