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- Leaders Waterside - Brighton Marina
Leaders Waterside - Brighton Marina
Opens tomorrow at 9:00am
18 Waterfront, Brighton Marina Village, BN2 5WA
Leaders Waterside - Brighton Marina hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Leaders Waterside - Brighton Marina does have 191 reviews, with an average score of 4.7/5 If you're looking to sell in Brighton, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Aston Vaughan Ltd and Aston Vaughan - Brighton. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 10:00am - 4:00pm
- Sunday Closed
View all details
Leaders Waterside - Brighton Marina Reviews (191)
Have you used this agent?
88%
5%
0%
1%
6%
A Rapley
Thank you to both Molly and Chloe for all their help in finding my boyfriend and I our perfect flat on the marina. We couldn't be happier and would recommend to friends and family. Thank you girls! ?
23rd Mar 2024 (5 weeks ago)
G Garozzo
Me and my partner have received great support and professionalism from Molly at Leaders. She was available for any question or query and she demonstrated patience and understanding in dealing with our needs and circumstances. Reccomended!
19th Mar 2024 (5 weeks ago)
S Sanderson
Molly Sibun was very friendly and professional in her presentation of the property and I have no hesitation in awarding a 5-star rating.
19th Mar 2024 (5 weeks ago)
G Team
Chloe and Molly were amazing - they were calm efficient and polite during the whole process of renting my property
Nothing was a problem and they were incredibly understanding and good spirited - even when I wasn’t!!!
The customer service received was second to none - such a relief in this day and age of dwindling standards - I 100 percent endorse them
Lisa Lintott
18th Mar 2024 (5 weeks ago)
I Soane-Sands
During the 37 years we have let our property at Brighton Marina through Leaders, we have had dealings with a number of the company's executives and managers and all have proved positive and professional.
There is however one property manager who has stood out above all and he is Adam Mcilwaine. Nothing has faced him and he has dealt with all matters in a calm, calming and efficient manner while always prepared to go that extra mile.
Leaders is fortunate to have Adam in the team.
The property was sold last week, by Leaders.
17th Feb 2024 (10 weeks ago)
V Houghton
We have recently returned to the UK and found Chloe Bradwell and the team at Leaders very professional and helpful in setting up our tenancy at the Brighton Marina. They communicated well and responded to all tenancy set up requests quickly (Oct 22). I am updating this review because we have moved after living at the Marina for a year (Oct 23). We absolutely loved it. Amazing location, excellent support from Leaders, the apartment had everything that we needed and an incredible view. The check out process with Louise was outstanding, and I can thoroughly recommend living at the Marina and using Leaders.
31st Jan 2024 (12 weeks ago)
Dylan
Recently moved into a new flat leased through Leaders at Brighton Marina. It was an easy and seamless process, especially having done it all remotely. Special shout-out to Molly who was super communicative and helpful.
22nd Jan 2024 (13 weeks ago)
M Steinbrecher
Second review (4 stars):
They obviously took the criticism to heart and proactively looked for solutions. I like the new approach and am curious to see if they can keep it up in the new year.
First review (2 stars):
While their proficiency in the initial stages of letting and selling is commendable, the subsequent support and customer service leave much to be desired.
My experience during the renting process was indeed positive. The efficiency and professionalism displayed in securing tenants and closing deals were noteworthy. However, it is regrettable that this excellence did not extend to the aftercare phase.
One of the most glaring issues I encountered was the abysmal phone and e-mail support. Timely communication is crucial, especially when addressing issues that require immediate attention, e. g. heating issues. Unfortunately, my attempts to contact the agency were met with frustration due to unresponsiveness and a lack of urgency in addressing my concerns. This not only reflects poorly on their commitment to customer service but also hampers the effectiveness of resolving issues promptly.
While they excel in the initial phases of their business, the subpar aftercare services tarnish the overall customer experience. For an industry that thrives on client satisfaction and reliability, it is disheartening to witness such a significant lapse in support.
I sincerely hope that they take these concerns seriously and implement the necessary improvements to ensure a more comprehensive and satisfactory customer experience in the future.
I reserve the right to update this rating if I notice a significant change.
19th Dec 2023 (18 weeks ago)
T K
Molly and Chloe have been a very great helper for our rental
12th Dec 2023 (19 weeks ago)
M Butler
The team at Leaders were very professional, very responsive to our asks/needs and pushed the process along quickly and well. I highly recommend them for great service in helping renting of property
21st Nov 2023 (22 weeks ago)
P Wirtz
Molly was very engaged and helpful both prior to renting the apartment and afterwards
18th Oct 2023 (6 mo. ago)
M brogan
Francesca is my managing agent at Leaders in the Marina. I used to manage the apartment previously and it was always a worry to me not being able to be there when it mattered.
Handing the place to Francesca and Leaders to manage on my behalf has taken my worries away.
Thank You,
Mark
4th Oct 2023 (6 mo. ago)
V Crawley
Five stars for these lovely girls Chloe and Molly . They executed my rental with extreme speed , accuracy and professionalism. I can’t praise them highly enough they are a real credit to Leaders . Well done girls
29th Sep 2023 (6 mo. ago)
L LARHAM
I would highly recommend Leaders, and want to especially thank Molly for an amazing, professional, friendly service, who helped every step of the way. Thank you so much.
21st Sep 2023 (7 mo. ago)
A Candal
My realtor Molly was very helpful throughout the whole process and was also very kind and very helpful.
20th Sep 2023 (7 mo. ago)
Performance stats
- % of asking price
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