L French
Liverpool Property Solutions are a professional and supportive company with a wealth of knowledge and experience. Vicky in particular is an invaluable member of the LPS team - always efficient yet approachable. Her expertise and ability to retain information never ceases to amaze me. It’s good to know that if we ever need help she will always have the answer! Thank you Vicky :-)... Read more
3rd Feb 2022 (2 years ago)
A Evans
I have known Vicky at LPS for a number of years and I can count on her for all our letting needs. Whether it's dealing with those tricky tenants or knowing the latest info on new regulations, Vicky's experience and great business sense makes her an invaluable member of the LPS team.
I wouldn't hesitate in recommending Vicky.... Read more
Landlord
30th Jan 2022 (2 years ago)
J Parry
Vicky sold my house in south Liverpool and got me the best price possible. I would highly recommend LPS as they are very friendly and professional. If anyone was thinking of selling there house in Liverpool I would highly recommend Vicky and LPS.... Read more
Seller
29th Jan 2022 (2 years ago)
G Dooley
Top quality professional service provided. Vicky who looked after recruiting the maintenance work to be carried out on my property was very polite, very receptive and made every effort to keep me updated on the progress of the works being carried out. Vicky is very practical and it is very obvious she is on top of her job. I would highly recommend LPS as a property management agent based on this experience and all previous interactions.... Read more
Landlord
28th Jan 2022 (2 years ago)
C Henshall
I recently was shown round a property which i was interested in renting.
I was met by a young lady by the name of Vicky, who was very professional and knowledgeable. I was asking a lot of questions which were answered in a manner that i understood and Vicky showed patience at all times.
LPS as a company should be proud they have staff that are dedicated in their companies future.... Read more
27th Jan 2022 (2 years ago)
R ltd
Having been told by the agent that met me at the apartment that the previous tenant was moving out on the 31st October and once the property had been cleaned then it would be available on the 6th November. The information was incorrect I had to find alternative accommodation. My £150 holding deposit was stolen by them and they refused a refund they told me to refer to the terms and conditions. Get everything in writing before you hand over your money to these crooks. No phone calls returned. No response to emails. Awful company to deal with.... Read more
26th Nov 2021 (3 years ago)
P Kersey
LPS did a great job helping with the sale of our city centre apartment in Liverpool. The negotiator , Karon, in particular, was excellent throughout the whole process.... Read more
Seller
22nd Oct 2021 (3 years ago)
M D
The LPS team have looked after my property for over 4 years now, and was always satisfied with the service. Karon has been exceptionally good and helpful.... Read more
Landlord
11th Oct 2021 (3 years ago)
N Goodall
Lovely apartments, and professional, responsive, polite customer service.... Read more
20th Sep 2021 (3 years ago)
T D
I have been fortunate enough to have LPS managing my Buy to Let property for the past 11 years and have always received excellent Service from Joe, Vicky, Karon and the team. Even when there are any issues with the property or tenants (which have been very few due to the excellent quality of tenants) , the relationship is such that things get resolved with a minimum of fuss. Very Friendly and Professional Team , Tremendous value for money and Great to work with.... Read more
Landlord
10th Aug 2021 (3 years ago)
M GRAHAM
I worked with Karon buying my first house. She was always quick to respond to any queries and went above and beyond to ensure my needs were met. For example, I had the slowest solicitor and Karon was so supportive - spending extra time chasing them up when they didn't respond to me. When it comes to selling my property, I'll be sure to use LPS. I would 100% recommend to anyone buying/selling/renting a property to use this firm. Thank you again for your brilliant service.... Read more
Buyer
2nd Jun 2021 (3 years ago)
K Boote
Really helpful team and quick responses to any queries or issues :)... Read more
28th May 2021 (3 years ago)
K orme
I have had the pleasure of knowing Vicky for about 8yrs. She has very effectively managed both the rental and Sale of 3 of our properties. I would say she is efficient, effective, mannered and professional.
Ken Orme.... Read more
Seller
29th Mar 2021 (3 years ago)
L GODFREY
Vicky is always very supportive and professional. She is adept at dealing with all types of tenants, including the most difficult. Vicky has years of experience in the property business so you always feel assured you are getting expert advice. I have worked with Vicky as our property portfolio manager for over 10 years and she has shown exemplary support and guidance in helping us develop and let our portfolio. Here's to the next 10 years!... Read more
Landlord
28th Mar 2021 (3 years ago)
millingtons
I've dealt with Vicky from LPS over the pastrenting 10 years, has managed my to an excellent standard.
She goes above and beyond, solving problems with tenants and taking the stress away from myself.
Always professional whether I'm actually selling or renting,she keeps me in the loop as to what is happening with a fact based scenario.
Add to this her cheery disposition the we're all winners.
Highly recommended on every level. Kind regards Derek.... Read more
Landlord
26th Mar 2021 (3 years ago)
L McCallum
Great company to work with, everyone in the office are very friendly and get back to you very quickly. I recommend LPS to all my friends in the property game.... Read more
26th Mar 2021 (3 years ago)
L Thorne
On behalf of Anita & Lee Thorne, many thanks to all staff at LPS. For fast response times & help getting the sale through. Thanks especially to Karon, Vicky and Pauline great service... Read more
Seller
18th Mar 2021 (3 years ago)
J Clague
I’ve had a great service from lps. Karon the lady I get in touch with is always so helpful to me. Karon always gets straight back to me with any issues I’ve had, has helped me to find away of paying my rent through Covid, any repairs I need are done as soon as she can organise it. Karon has a lovely way of talking to me and explaining things also . You have great staff!!... Read more
Tenant
18th Feb 2021 (3 years ago)
J Harvie
Excellent service, proactive and responsive, I would very much recommend.... Read more
21st Dec 2020 (4 years ago)
S Tanahy
Avoid avoid As a tenant I handed the keys over a month ago on the 15 of October I m still waiting to hear from them about my deposit up to now more than 5 times contact them the only think the LPS staff saying is we will look in to it the are not bother about the service they are too busy on their phone poor customer service... Read more
Tenant
21st Nov 2020 (4 years ago)
K James
Vickey is an absolute pleasure to work with, she was able to secure a great deal on a property and gave me all the advice necessary to complete very swiftly. I wouldn’t buy from anyone else in Liverpool other than her. Thanks so much.... Read more
Buyer
27th Oct 2020 (4 years ago)
J McGovern
Do yourselves a favour and avoid this agency.
They allowed us to access a property with unsafe electrical work throughout the building.
We operate a care agency and were forced to operate from home during a pandemic because of this.
The work which needed to be completed took 6 weeks to complete due to their ineptitude and lack of care for their clients.
They are unaware of their contractors whereabouts and are unable to coordinate them to complete work done in a reasonable amount of time.
The office tell you things are in place and jobs are scheduled and then when you enquire about them, they aren't.
I have over heard the manager of the office slagging other tenants off whilst on the phone to contractors, purely because work needed completing in their home.
The attitude from the younger girl in the office in particular is poor and she would benefit from an attitude adjustment and some customer service training. She is probably in the wrong job after having the misfortune of dealing with her on a number of occasions.
There is a lack of professionalism and communication from the office. If they just took the time to communicate then it would eliminate the majority of the frustrations.... Read more
25th Aug 2020 (4 years ago)
S Crombleholme
Embarrassing estate agency. Walk in and feel unwelcome immediately. Office is scruffy and staff are too concerned with their mobile phones to take any real interest in walk in customers. Avoid and go 100 yards each way of there office you will find much more professional brands.... Read more
16th Jul 2020 (4 years ago)
P Ciaravino
LPS has been excellent in finding me an apartment in the City center at a great price. The executive Manager Vicky Vanner is who I spoke with and was extremely helpful with finding me this apartment and helping me with any issues that I may have. I would definitely recommend LPS and Vicky Vanner to help find an apartment or house to rent or buy. Offering excellent and quick service when needed beyond expectations, thank you so much Vicky and LPS.... Read more
14th Jul 2020 (4 years ago)
O mitch
Had a great experience with the team very accommodating, booked a viewing to suit my timescale, pleasent staff and found me a great apartment, would highly recommend!... Read more
Tenant
29th Jun 2020 (4 years ago)
J Short
Recently moved into a new flat through LPS, had some stressful communication issues to begin with but shout out to Sean who stepped in and handled the move in and communications with us by himself.
Everything got sorted as soon as he was able to do it and Sean spent an hour and a half going around the flat with my flatmate to list off any items for the initial move in inspection.
5* to him for saving the day & for genuinely wanting to help us get the move in completed promptly and properly.... Read more
Tenant
15th Jan 2020 (5 years ago)
J Short
Recently moved into a new flat through LPS, had some stressful communication issues to begin with but shout out to Sean who stepped in and handled the move in and communications with us by himself.
Everything got sorted as soon as he was able to do it and Sean spent an hour and a half going around the flat with my flatmate to list off any items for the initial move in inspection.
5* to him for saving the day & for genuinely wanting to help us get the move in completed promptly and properly.... Read more
Tenant
15th Jan 2020 (5 years ago)
I Purtil
5* Service from a member off staff, Karon. She is an absolute credit to your company. Helped me all the way through the application and would highly recommend her. Thank you for the great customer service provided x... Read more
19th Dec 2019 (5 years ago)
K Pearson
5* Service from a member of staff Vicky she's and absolute credit to your company and just didn't stop in showing me all options available to myself. I would highly recommend LPS and point them in the direction of Vicky for the fantastic customer care that she brought. Thank you so much x... Read more
18th Jul 2019 (5 years ago)
A Chapman
Was shown around a flat by Gareth I believe, he was incredibly polite and welcoming as well very informative about the property.
Upon letting the property I've been dealing with Amy both through email and over the phone. Great communication throughout the process that has made it all smooth sailing.... Read more
Landlord
11th Jul 2019 (5 years ago)
A Brereton
Usually dealing with estate agents is a nightmare. However, LPS was brilliant start to finish. Amy dealt with me for the majority of the time and she completely took care of me through the entirety of my tenancy, she responded to emails usually within a few minutes and she was just generally very pleasant. Great service :)... Read more
Tenant
4th Jun 2019 (5 years ago)
A Yusef
If I score this place minus 100it doesn’t show how bad it is, the office disgraceful scruffy, no care to me the customer , I think very not bothered about helping me, I walked out not helpful one young girl did smile maybe i shud of gone to her instead of the rashel , also not open when they say they are liars and don’t turn up for appointments very rude... Read more
28th Jun 2018 (6 years ago)
A Dwyer
This is probably the first bad review I've ever written but this company have treated me so poorly I've simply had to have my say.
They rented my house out to a couple who simply couldn't afford to pay, and when they went they said I should swallow it as it costs more in court fees.
I have them the benefit of the doubt.
Next they rented my house out to what they described as a lovely little Spanish couple, but I found out they had actually moved around 10 grown men from Romania into my property.
To be fair they paid ok for a few months but that soon stopped and when they went my house was destroyed. Doors had no handles, stair case was wrecked, a widow was broken( and left that way by LPS even after a clean) basically allowing anyone free access to the property like it was a derelict building.
After this they completely turned turk and treated me as though I was the problem.
They basically told me they didn't really do much business in the area my house was in so what do i expect.
I paid them to fix a lot of the damage and clean the house so I could find tenants and they put a few bits of filler in a wall, didn't even sand it down and kept the £450 deposit.
Sadly I've had to change agents, but unfortunately I was talked into our to g my landlord licence in there name so now I owe out another £500 for a new licence.
I'm so out of pocket it's untrue, all because I dealt with this shambles of a company.
Do yourself a favour and stir clear.... Read more
Landlord
18th Apr 2018 (6 years ago)
M Fletcher
We where helped by Sam during our move, he was extremely helpful and he seemed really genuine and dedicated to his role and made the day go a lot smoother which is always a good impression.... Read more
14th Nov 2017 (7 years ago)
S Kirby
very helpful viewing property for sale, Cheryle has gone out of her way to deal with all my questions promptly , always turned up on time and was very proactive.... Read more
5th Nov 2017 (7 years ago)
M Coulton
Caring sharing team. Always available to help in all circumstances. They know their stuff and would recommend them to anyone whether it's selling buying rentals or even as a landlord wanting support.... Read more
3rd Nov 2017 (7 years ago)
S smith
The team have been handling our portfolio for the last year and have assisted brilliantly in the sale of some of our properties. Great company, amazing people.... Read more
Seller
3rd Nov 2017 (7 years ago)
M Seddik
The worst leting agent l have ever deal with. They gave me a viewing appointment and when l came from Wigan for viewing, they said sorry the house has been let. I contacted them after about a month to view a house. They said we will put you an the priority list and we will call you next week for viewing. I call them in the end of the week (Friday), they said the house has been let. Bangggg
I won't deal with this agency any more even if l will be in the street. Even the compulsory online star is too match for them.... Read more
27th Oct 2017 (7 years ago)
J Johnson
Steer clear of this company. They left me and my partner standing in the freezing cold at a viewing we arranged because they couldn't be bothered to phone us to let us know they weren't coming. Not only that, they didn't return my phone message when I phoned to ask them what had happened. Utterly dreadful service and not customer focused at all.
Avoid at all costs.... Read more
5th Feb 2013 (11 years ago)