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  2. Sutton Kersh - City Centre Liverpool
Sutton Kersh - City Centre Liverpool Logo

Sutton Kersh - City Centre Liverpool

Closes at 5:00pm
30-32 Exchange St East, L2 3PQ
Sutton Kersh City Centre Liverpool are an estate agent in Liverpool. They mainly list properties in L3, L4 and L6. Over the last 6 months, they've listed 109 properties, with 84 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 10:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Sutton Kersh - City Centre Liverpool Reviews (78)

Have you used this agent?
  1. 74% 5/5 Stars
  2. 3% 4/5 Stars
  3. 0% 3/5 Stars
  4. 1% 2/5 Stars
  5. 22% 1/5 Stars

S Morrison

1/5 Stars
Had the absolute worst experience with Sutton Kersh - avoid!! I was purchasing my first house through them and it took around 28 weeks to get the keys from when my offer was accepted. I felt like I constantly had to chase them and was never given an update, I feel like I was always having to offer up potential solutions, the manager was always condescending probably because I’m young/a first time buyer. I was consistently told “it’s just a lengthy process” and 26 weeks into the sale the manager told me “there’s nothing anyone in this office can do for you” - even though at this point the seller and their solicitor had made the case a priority as it has been going on for so long. Once I was told to wait till the end of the week for an update, called back and the manager simply said “no, nothing in the inbox” and I had to ask if she was going to do anything about it or if she was just going to sit and wait potentially several more weeks for a response, she wasn’t very willing to help unless pressed and I feel like her attitude and overall level of service were shockingly bad, I couldn’t believe that she was the manager. After the sale, the seller was reimbursing something their solicitor was meant to pay for but mine charged me for, I sent an email about this to ask them to contact the seller and I never heard back, they didn’t care once the sale was through. However, on the other hand, months into the sale my case was handed over to Mary Kate and she was amazing, her personally I would give 5 stars to. I called so many times and sent so many emails and she was always happy to help and seems like she actually did her job in chasing the seller and trying to get the sale through, rather than just sitting back waiting for a response and hoping something would change. She never made me feel like I was being unreasonable by calling for an update and never minimised the situation, in all honestly think she would be a much better manager.... Read more
30th Jan 2024 (24 days ago)

L Smith

1/5 Stars
It's a really depressingly awful company. They are renowned for being incompetent and not caring about customers.... Read more
4th Jan 2024 (7 weeks ago)

L Malkin

1/5 Stars
I've been trying to contact their office all morning to deal with an urgent matter in my flat and there's been no answer. In all my years living in rentals I've never received such a poor response. 0/10 would recommend to anyone looking to rent in Liverpool... Read more
11th Dec 2023 (11 weeks ago)

A Jones

5/5 Stars
Lovely team at this branch, helped us all the way with our move in yesterday. Always polite over the phone or e-mail, really good customer service from Annabella and the whole team. Thank you guys very much, would recommend... Read more
7th Dec 2023 (11 weeks ago)

S Jones

1/5 Stars
Corruption company stay well away I was the highest bidder to find out it was sold for 50k less then what I bid stay well clear !... Read more
18th Nov 2023 (14 weeks ago)

K Alsuwaidi

4/5 Stars
Recently got a new place through Sutton Kersh, had the most amazing help from Annabella!! Any questions or issues were all sorted out as soon as possible! Thank you!... Read more
12th Oct 2023 (19 weeks ago)

L Morley

5/5 Stars
Massive thank you to the Sutton Kersh letting team, excellent service from start to finish.... Read more
12th Oct 2023 (19 weeks ago)

G Bellis-Jones

5/5 Stars
Nicky in the lettings team has been amazing so far. I’m a first time landlord and she has been super helpful and thorough at every step of the process. She even came to meet me at the house on her day off because that was the only day I could get up there! She has a lot of experience as is able to advise on all aspects of lettings, and is also able to advise when it comes to finding my next property to refurb. Thank you Nicky!... Read more
12th Oct 2023 (19 weeks ago)

Z Colombet

5/5 Stars
Very easy to communicate with and always here to try to help you as much as they can (especially Dianne Dunbar!!!). From the visit of the property to the end of tenancy day, the team have been amazing, and the tools in place are very easy to use and efficient. I will definitly recommand them!... Read more
12th Sep 2023 (23 weeks ago)

D Kelly

5/5 Stars
I have been dealing with Sutton Kersh for a number of years. Recently some problems arose and Nicky Ford & her colleagues have been so professional & helpful in sorting everything out. It has been a pleasure to deal with them all.... Read more
8th Sep 2023 (24 weeks ago)

P Heffer

5/5 Stars
Nicky ford has recently help take over the management of my property from another agent who was not performing as I would of hoped. From initial contact I felt reassured that I was in safe hands. Despite the previous agent making it as hard as possible for Nicky to take over the property she kept on the pressure and got the property signed over and the new tenancy agreement in place. I was kept up to date through the whole process which made the situation alot less stressful. All future properties will be going straight to Nicky.... Read more
23rd Aug 2023 (6 mo. ago)

G Ž?kait?

1/5 Stars
I am writing this review to express my dissatisfaction with the service provided by Sutton Kersh. I had scheduled a flat viewing for a Saturday at 1 pm, with the arrangements being made on the preceding Friday. The agency had advised me to communicate any potential changes as soon as possible, which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues. Regrettably, the agent I had been dealing with was not working on that Saturday, and there was no automated out-of-office response to inform me of this situation. Therefore, I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged. When I arrived at the property at 1:45 pm, there was no response from the tenant. My attempts to contact the agency by phone were met with indifference, as my calls either remained unanswered or I was told the salesperson was unavailable. In an attempt to rectify the situation, I visited the agency's office, which was conveniently located five minutes away. To my astonishment, I found the salesperson present in the office, despite my calls being disregarded earlier. I relayed the sequence of events to them, but instead of accepting their role in the communication lapse, they left voice messages for the tenant, failing to take responsibility for not conveying my delayed arrival. Their insistence that they couldn't facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating. It is disheartening to reflect on the considerable amount of time and financial resources I expended, including a six-hour round trip journey and a hotel reservation, all of which was wasted due to their ineffective communication and a lack of professional responsibility. My intention was to purchase the property that day, however, this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh. I hope my experience will highlight the need for the agency to improve its commitment to customer service, communication, and responsibility to its clientele.... Read more
2nd Jul 2023 (7 mo. ago)

J T.

5/5 Stars
I recently had the pleasure of working with Nicky Ford at Sutton Kersh to let out my apartment, and I must say that her exceptional customer service skills made the entire process smooth and stress-free. From the very beginning, Nicky demonstrated outstanding communication skills, keeping me informed every step of the way. She promptly answered my queries and ensured that I understood the entire letting process, which gave me great confidence in her abilities. Nicky's helpful and informative approach truly set her apart. She took the time to understand my specific requirements and preferences for the tenant, and she went above and beyond to find the perfect match. Her dedication to finding suitable candidates was evident, and she ensured that every potential tenant was thoroughly vetted to guarantee a seamless and secure tenancy. What impressed me the most about Nicky was her genuine and friendly nature. She was approachable and always willing to assist me with any concerns or questions I had. Her professionalism combined with her warm demeanor created a comfortable and trusting working relationship. Nicky's in-depth knowledge of the lettings industry was invaluable throughout the process. Thank you!... Read more
1st Jul 2023 (7 mo. ago)

S Dodd

1/5 Stars
I’ve attempted to call and email the sale team multiple times over the week and never had a reply or answer.... Read more
20th Apr 2023 (10 mo. ago)

C antonio

5/5 Stars
Smooth and easy process of renting a home all thanks to Annabella!!... Read more
11th Apr 2023 (10 mo. ago)

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More Sutton Kersh branches

  • Sutton Kersh - Liverpool Allerton Rd Branch 3.45 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.

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