J Brown
Really helpful bunch helped me through the whole buying process since I was clueless all went smoothly and are very accommodating thanks for all your help... Read more
Buyer
25th Oct 2024 (6 mo. ago)
E tick
Avoid them like a plague.
Pathetic property management service both for the owner and the renter alike... Read more
14th Oct 2024 (7 mo. ago)
C S
As a first- time seller, i couldn't have asked for a better experience than the one we had with Reeds Rains Liverpool. From start to finish, the team made the process seamless and stress-free. Jack, Owen, and Maggie were fantastic during the show rounds, always punctual and professional. Jack in particular went above and beyond, providing a wealth of information before each meeting, which made me feel confident and informed at every step.
Justin, the branch manager, is truly an asset to the company. He handled every question or concern with ease and was always available to guide me through any challenges we faced. His expertise and dedication made the entire process much smoother than we anticipated.
If you're considering selling your property, I can't recommend Reeds Rains Liverpool enough. Their service is top-notch, and the team is exceptional in every way. I am incredibly grateful for their hard work and couldn't be happier with the outcome!... Read more
Seller
6th Oct 2024 (7 mo. ago)
A Rollins
Annie & Leighton have been fantastic and very supportive throughout the move-in process, I have autism and they gave me extra assistance - this is above and beyond - thanks so much.... Read more
Tenant
27th Sep 2024 (7 mo. ago)
B Murrell
As landlords of multiple properties in the North West, Leighton McMylor has been our go-to Property Manager for the last 8 years.
He is professional, efficient and his vast experience of the industry means he is a very safe pair of hands in what can sometimes be an erratic marketplace. Always polite, helpful and an excellent communicator we trust Leighton and his judgement implicitly, he keeps both us and our tenants well informed at every stage and goes above and beyond to ensure all runs smoothly. I cannot recommend him highly enough.... Read more
Landlord
11th Sep 2024 (8 mo. ago)
T Hall
Disgraceful customer service. Applied for a parking space in my building on the first of august as the area around my building has very limited parking and with my limited mobility from my Cystic Fibrosis i was struggling to get to my Motability vehicle without excessive stress, Called and addresses that I was interested in the space I saw available online, I checked every couple of days to get an update, after a lack of communication from all staff including the Management Team and multiple emails and calls and being told to call back after 2:30 only to be ignored after every request I made. Leighton McMylor in particular seemed to take extra steps to ignore any and all attempts to find out more information on the application I wished to put a deposit on, I was told today that the spaces available had been signed by other tenants and was no longer available. Thank you Reeds rains for being no different than any other estate agents.... Read more
B Smith
Tried to rent a car parking space with reeds rains in the building we live in. Enquired about the parking space for around a month. Always got told to call back because management wasn’t there. Even when we did call back at a later time or a different day no one seemed to be able to help us. Continued to call and email. Ended up getting a parking ticket as there was no where to park. Called up again to enquire about the parking space to be told the space has now gone.... Read more
J hill
Just like to thanks Justin and Owen for their help in a friendly but proffesional way in which the sale of our apartment was concluded.... Read more
Seller
30th Aug 2024 (8 mo. ago)
S Smith
Avoid renting! No communication, very unprofessional, very poor management!... Read more
Tenant
29th Aug 2024 (8 mo. ago)
M Yousef
We would like to thank Mr Owen Diamond for his continuous support and patience with us. He played a major role to complete the purchase transaction in Liverpool and found ways to overcome outstanding obstacles. We sincerely appreciate his contributions.
Keep Up The Good Work... Read more
Buyer
14th Aug 2024 (9 mo. ago)
J H
Would highly recommend the team here for any property sale/purchasing/ managing requests.
Owen especially went the extra mile to ensure a recent property transaction. He was friendly, efficient and reliable, so that everything went smoothly from start to finish.
I would highly recommend this agency... Read more
H N
Update I have contacted Leighton 3 weeks ago again no refund of landlord fees due. Any landlord please stay away if you want your income paid. It feels like they are having cash flow issues, as any normal agent would of paid this within a hour?
Landlords please stay away, I have a number of properties and decided to try reeds rain. I am currently having to take legal advise over payments owed to me from nearly a year ago. Most of the employees have now left. I just hope I can recover funds before they go
Again please stay away.... Read more
Landlord
8th Aug 2024 (9 mo. ago)
B Prescott
I went with Reeds Rains to sell my flat.
Excellent communication and helped me through the process all the way to the end.
Special thanks to Owen Diamond, without him I don’t think we would have got the flat sold due to the mortgage offer expiring, because of the solicitors not doing their jobs. But he constantly chased them up and the sale went through!... Read more
Seller
1st Aug 2024 (9 mo. ago)
Paul
I rented my flat with them for around 2 years, and Reeds Rains were terrible to deal with.
They cycle through trades like you wouldn't believe, the trades I dealt with through Reeds Rains were awful. Their staff also changed regularly, hence they had no idea about landlord obligations.
Recently I've had some of their contractors reach out to me to try and get Reeds Rains to pay what they owe them.
The tenant trashed my flat, it has been almost one year and Susan Poland still hasn't provided a solution for either party. Michael Kent, who has since left, was also poor to deal with.
I ended up changing rental agency, and the new ones are great. They've shown me the value of a good rental manager, something Reeds Rains needs to learn from.... Read more
Landlord
16th Jul 2024 (9 mo. ago)
S lynch
Wow I am so impressed with Justin and the team at Reeds Rains Liverpool. They received my property and sold it in one week . The process was effortless on my behalf due to the professionalism and efficiency of the team. ReedsRains should be really proud of your expert approach and the way you represent your company . Fantastic job thanks... Read more
Seller
10th Jul 2024 (10 mo. ago)
P Garbacz
Just finished letting a property through Reeds Rains, and I have to say having attempted to deal with about a dozen letting agents, Ben at Reeds Rains was the most responsive, the best at keeping me up to date, and was just a joy to deal with.
Would highly recommend both Ben and the rest of the Reeds Rains team.... Read more
Landlord
10th Jun 2024 (11 mo. ago)
G Baker
Recently started renting a property in Liverpool City Centre. We dealt with Ben who went above and beyond whilst sorting everything out for us. He made the move in process as smooth as possible, can’t credit him enough.... Read more
Tenant
7th Jun 2024 (11 mo. ago)
R Perera
After 2 failed buyers and a very long conveyancing process we finally completed. Reeds Rains were so supportive during the whole process which span nearly 2 years! As someone not local to Liverpool having Justin and his team in place to help us move things along was a huge bonus. I would not hesitate to recommend their services.... Read more
Seller
1st Jun 2024 (11 mo. ago)
A Tyburska
Both Ben and Phoebe have been amazing, they make the process very simple and they always keep me informed on any updates. They filled the tenancy for me twice already, and both times the tenants found by Ben and Phoebe have been lovely and respectful to the property. As a landlord, i cant imagine working with anyone else.... Read more
Landlord
30th May 2024 (11 mo. ago)
C Brown
Have rented out property for nearly 10 years and recently moved property management to this office. Would not recommend to anyone. Not responsive to emails or diligent in dealing with repairs.
Only interest is in adding to their bottom line and have regularly taken money off my rental statement without justification. Finance team not linked with office so can’t even establish why fees are taken.... Read more
Landlord
23rd Apr 2024 (1 year ago)
E MIDDLETON
I have had a couple of viewings recently with Ben Latham. Ben has consistently been professional, personable and flexable. He goes above and beyond is an excellent representation for the agency.... Read more
23rd Apr 2024 (1 year ago)
H Albayat
After living in one of the apartments they toke my deposit and add all the problems of the last client on me and tryed to make me pay they are cheap not professional they don’t answer the emails I tried to contact multiple times... Read more
Tenant
1st Apr 2024 (1 year ago)
Don’t felt they were really bothered about actually achieving a sale. Delayed responses after a while and lack of interest in helping to secure a buyer.... Read more
Seller
22nd Mar 2024 (1 year ago)
R Stokes
I was very pleased with the service I received. From the first contact with Jack at the valuation to Justin becoming more involved as the sale progressed, the service from all the staff was professional and helpful.... Read more
Seller
18th Mar 2024 (1 year ago)
E Barrain
Absolutely unprofessional. It took 2 weeks to try and arrange access to view a property I liked. And when they finally arranged the access, they never sent a confirmation and left me in huge uncertainty, despite informing them that it will be 5 hours journey to travel to Liverpool.
On the day of the viewing, they raised the asking price up by £5K and said, the vendor just advised so. The property has been on the market for over 5 months and they just sold another similar unit in the same building for over £25 K less. Just shows how playful they are.
On the viewing, the agent couldn’t answer a single question. If felt like they just hired him that morning, and he had no clue what was happening.
I am extremely disappointed with their poor communication and lack of organisation and would certainly not recommend doing with business with them.... Read more
18th Mar 2024 (1 year ago)
M alfaraj
I’ve had a very positive experience with Reeds Rains! Ben made this process very easy and streamlined, keeping me up to date at each stage, going above & beyond to help out, and has been super responsive, professional and friendly. Definitely recommend... Read more
7th Feb 2024 (1 year ago)
P Rowlands
Couldn't recommend Reeds Rains Liverpool any higher. Both Owen and Kalim were fantastic, really attentive, informative and helped me throughout the whole process. I can't thank them enough for their 5 star service. I'll be using them again in the future for sure!... Read more
30th Jan 2024 (1 year ago)
A Miles
Ben was fantastic with helping me rent the apartment. He was patient with all my questions and went out of his way to help!!... Read more
Tenant
22nd Jan 2024 (1 year ago)
D brown
I sold my house via Reeds Rains St.Helens. The house was sold within 6 months of posting the initial advert. I found their service professional, timely and friendly. I would like to give a particular mention to Jane Kerrigan who took many calls from me and was incredibly helpful and accommodating. I would recommend anyone selling their house to use them.... Read more
Seller
7th Dec 2023 (1 year ago)
R Eaton

I feel compelled to share my utterly distressing experience as a tenant with Reeds Rains, Liverpool City Centre Branch. The living conditions in the apartment, managed by this agency, have been nothing short of a nightmare.
From day one, promises of a functional lift turned out to be false. Three years of climbing six flights of stairs due to a perpetually broken lift is just the beginning. The downstairs toilet, supposed to be part of a 2-bath apartment, was unusable for the first 6 months, and even after countless complaints, the plumber's "fix" rendered it practically useless.
The electrical outlets in the apartment resemble a hazard zone, with exploded sockets in one room plunging it into permanent darkness. Despite repeated complaints, no action has been taken, leaving me in a potentially dangerous situation.
Radiators broken, making winters unbearable, and as if that's not enough, the boiler broke on November 17th. Two weeks without hot water or heating in November is not just inconvenient; it's unacceptable. Despite reporting the issue promptly, the letting agent and plumber seem to have vanished, leaving me without updates or resolutions.
My recent attempt to address these issues at the Reeds Rains office on November 30th was met with a property manager who was not only rude and accusatory but also dismissive and unhelpful. It's clear that they have no regard for the well-being of their tenants. He yelled at me, walked away, refused to converse, made comments about my character as well as misogynistic statements and told me to leave so he could "do his job". So it's clear his job has nothing to do with addressing or helping tenants or their concerns.
I also asked to speak to the lettings manager, and whilst I was waiting, I later came to find he put his coat on and walked right past me to leave the building and ignore the issue.
My sole aim now is to escape this uninhabitable nightmare as soon as possible.
In light of these experiences, I urge anyone considering Reeds Rains to think twice. The blatant disregard for tenant well-being and the abysmal living conditions make this agency one to avoid at all costs. Save yourself the distress and inconvenience – steer clear of Reeds Rains.... Read more
Tenant
30th Nov 2023 (1 year ago)
D ackerley
I had a very protracted sale with multiple issues but Justin Barton and Owen Diamond were great throughout. Good communication and assistance from signing contract to actual sale.
Would highly recommend... Read more
Seller
4th Nov 2023 (1 year ago)
M mcdonald
had a flat for sale in the City Centre , had a few different agents on the sale but reeds and especially Justin, came up trumps, i accepted an offer within a week, with the plus of achieving a better price than i expected. communication was exemplary throughout, even chasing other 3rd party's involved in the sale on my behalf, if you have a property for sale, you would do right by not looking any further.. reeds give me the most viewing figures from any of the other so called big agents in the city and thus completed the sale quickly and without fuss or drama, just what i was looking for, thanks all at the city Centre branch.... Read more
Seller
3rd Nov 2023 (1 year ago)
K Dunkerton
We had Steven from start to finish showing us round and helping us through all of the paperwork, and as first time renters he showed us everything we needed to know. He was super helpful throughout and were really happy, wound recommend highly!... Read more
Tenant
22nd Oct 2023 (1 year ago)
Y Kim
They are good. I had Viewing with ahmed, he's so kind and helpful... Read more
21st Oct 2023 (1 year ago)
R Kaczkowski
AVOID! Truly bad service. We signed a contract to sell a property with them, because they said they will be able to handle it, and it will be better, if we gave them a single agency. What a mistake. Photographer arranged by them was really bad, they have placed our property wrong on the map, they had several spelling mistakes in one paragraph that has been published. On top of that, within the duration of the contract, they managed to book in one viewing. For people that could not afford the property. On the phone when trying to correct/change anything, the staff was extremely rude and unprofessional not wanting to share details like the end dates of our agreement. Please bare in mind, our expectation was very low knowing the state of the property market agencies, however they have still managed to outperform. Would give negative rating, if that was at all possible.... Read more
Seller
16th Oct 2023 (1 year ago)
L Robinson
I have been recently guided by Kalim & Owen who were both extremely knowledgeable, helpful and open in their communications to us. I look forward to hopefully dealing with them again!... Read more
27th Sep 2023 (1 year ago)
A Rahman
I had a terrible experience with this property agent since we started the letting process until we moved in. Letting and property management both have communication issues, they never bother to reply your email or calls and what's the point of having a portal when you can't have the decency to update the tenants on the issues reported. I was so frustrated in the beginning but thought will try to be more patient dealing with them and avoid being a difficult tenant, but when things prolong for too long and disrupt our daily life, it is getting out of hand. Bad bad experience throughout, please rethink if you want to approach this property agent.... Read more
Tenant
25th Sep 2023 (1 year ago)
K Baggs
Not friendly. Try to deduct from your deposit for no reason or at least nothing you've done... Read more
Tenant
29th Aug 2023 (1 year ago)
T Rudzki
Overall very positive experience! Jack and Justin from the office were incredibly helpful in pushing through the purchase of my new house and keeping me updated on what was happening. Very good and fast communication. Thank you!... Read more
Buyer
25th Aug 2023 (1 year ago)
A Lees
Tammy has been our main contact at RR in relation to the managed letting of our apartment. She, as well as other staff, has been highly professional, helpful and efficient. Highly recommend.... Read more
Landlord
25th Aug 2023 (1 year ago)
T Malik
Jack and Justin they both have been fantastic. Highly recommend them. Great work ????????... Read more
24th Aug 2023 (1 year ago)
G Cooper
Reeds Rains have been letting my properties for over 7 years and they have always found me great tenants. Their team are very helpful and always on hand if I have any questions.... Read more
Landlord
24th Aug 2023 (1 year ago)
M Alaoui
Working with Ahmad as my real estate agent was an absolute pleasure! His expertise, dedication, and deep understanding of the market made my home prospecting experience seamless. He was always responsive, patient, and took the time to answer all my questions. I highly recommend Ahmad and the reed & rains agency to anyone looking for a trustworthy and knowledgeable agent.... Read more
20th Aug 2023 (1 year ago)
M Scheulen
Had the pleasure of working with Ben, who was brilliant all around. He was friendly, professional and extremely competent.
We didn't have a viewing booked for today, but he took the time to personally show us the property we went for and did a fantastic job answering all of our questions. It was a pleasure to deal with him and I'd highly recommend his services.
Overall, we're very happy customers.... Read more
17th Aug 2023 (1 year ago)
M gudagudi
Worst agents I have ever seen. I do not recommend this agency to anyone.... Read more
15th Aug 2023 (1 year ago)
R Timmins-Williams
We dealt with Tammy at the Liverpool City Centre office. She was knowledgeable and super helpful. It was lovely to meet someone who was patient, understanding and always had a smile... Read more
8th Aug 2023 (1 year ago)
M Armstrong
Reeds Rains has supported me renting my apartment out on a few occasions now and the service has been great from Tammy and the team. Really quick to communicate and support with so much behind the scenes. They have been a true asset for supporting me with my apartment. Thank you!... Read more
Landlord
8th Aug 2023 (1 year ago)
S Nicholls
Fantastic service with Oliver, very helpful arranging key collection for an EPC.... Read more
5th Aug 2023 (1 year ago)
H Als
I recommend working with them,,,,, especially Tammy and her team... Read more
4th Aug 2023 (1 year ago)
H A
Justin did a great job in helping me sell my property. Very professional.... Read more
Seller
31st Jul 2023 (1 year ago)
P bartos
Sooo arrogant on the phone. One of the worst agents out there in Liverpool. I hope you don't have to deal with them. Avoid if possible.... Read more
29th Jun 2023 (1 year ago)
M ??ng
Worst estate agent in Liverpool!!! Avoid renting with Reeds Rains Liverpool.
We lived in Liverpool for nearly 8 years and rented with some estate agents in Liverpool (we moved a lot due to study/work). Trust me, Reeds Rains is the worst estate agent to work with. Stay away from then if possible!! We had worked with a property manager (who I don't want to mention the name). He is the worst. Negligent, poor communication, unprofessional, extremely stressful to work with. So avoid renting with them if possible.... Read more
Tenant
15th May 2023 (2 years ago)
N Rockliffe
Highly recommended Jack and colleagues for their excellent service while selling my house. So fast and efficient.... Read more
Seller
12th Apr 2023 (2 years ago)
B Throw
This is my throw away google account but I just wanted to write a review saying how helpful and considerate Tammy, Daniksh and Ben have been as an overseas landlord they have made a difficult process easy.... Read more
Landlord
4th Apr 2023 (2 years ago)
K ME
I am a first time landlord who was nervous about renting out especially since I had no idead about it. I spoke to Tammy Harper who came to visit my house the same day and she immediately made me feel confident about it. She was very knowledgeable and answered all my questions and made me feel very confident leaving the matter to her. She has always answered and help me in all matters even those questions like me doing DIY in my property in preparation for it being rented.
She is very approachable and pleasant to talk and it is always a pleasure to speak to her no matter what it is we are discussing.
My house is now being successfully rented out and it has been far more easier experience than I expected thanks to the help of Tammy.... Read more
Landlord
3rd Apr 2023 (2 years ago)
S Crawford
Tammy and Jack are a pleasure to work with. Quick, efficient and professional.... Read more
1st Apr 2023 (2 years ago)
J Hilton
Great knowledge and service. Very friendly.... Read more
31st Mar 2023 (2 years ago)
N O'Donnell
Can’t speak highly enough of Ben for the outstanding level of service he provided during our move. Communication throughout the process was exceptional and Ben went well above and beyond to ensure everything went as smoothly as possible. Highly affable and professional, he’s a credit to the company and I would highly recommend Reeds Rains as a result.... Read more
29th Mar 2023 (2 years ago)
N Patel
Thank you Tammy for helping me rent out my flat as quickly and smoothly as possible. Within 2 weeks all paperwork was done, tenant found & flat let out - amazing job! Wouldn't hesitate with Reeds Rains!... Read more
Landlord
20th Mar 2023 (2 years ago)
M Chigwende
Perfect partner for a property portfolio! As a first time landlord, I needed a lot of help to get started. My main contact was Tammy. She and her team were very professional, knowledgeable and patient. They held my hand the through whole process, and got my property professionally listed and tenanted. I would recommend Reeds Rains to any landlord for a fully managed service and rent protection too for your peace of mind. I'm relaxed knowing my property is in good hands.... Read more
Landlord
13th Mar 2023 (2 years ago)
A Patel
It was a pleasure to deal with Tammy who got our flat let out very quickly and with minimal intervention needed from us. She handled key collection and tenant find for us and was always quick to reply via email and available on the phone.... Read more
Landlord
9th Mar 2023 (2 years ago)
K Jablonski
Avoid Reeds Rains. Rented a flat through them.
1. They postponed our move in date, by nearly a month. We had to live in hotels for few weeks because of that.
2. Once we moved in, we called about door bell not working and a leak, it was never fixed. I fixed leak myself after a month of them doing nothing.
3. When we moved out. We did not receive our deposit back for almost 3 months. Even tho they said we left flat is good condition and there was nothing wrong with it. Had to call and email so many times before they finally gave in and sent it.... Read more
Tenant
6th Mar 2023 (2 years ago)
? ????????
Thank you so much for Tammy and all team for helping!!! Can recommend this agency! Really professionals!... Read more
9th Feb 2023 (2 years ago)
J Schalkwyk
It is a breath of fresh air to deal with Reeds Rains and Tammy Harper!
After a frustrating and truly disappointing stint with another company, I entered into a fully managed service agreement with Reeds Rains. Tammy stepped in as letting agent of my flat, competently resolving my frustrations. Someone competent is looking after my UK property affairs for the first time in years - Well done Tammy!... Read more
Landlord
8th Feb 2023 (2 years ago)
G Newby
As a regular investor and landlord in Liverpool I had been wanting to offload some of my portfolio for some time. Purely to ease the load. I had been messed about by private buyers and property sourcing companies. Justin at Reeds Rains suggested auction which seemed interesting and it was sold and completed within 3 months. I didnt pay a fee as that was covered by the buyer. Maggie Lyons was an absolutel STAR. Thank you so much from gareth and Karoline... Read more
Seller
6th Feb 2023 (2 years ago)
A jeganathan
The lettings team at Reeds Rains have been brilliant at finding me a tenant quickly in a usually quiet month in January. They provide a professional efficient and friendly service. Tammy especially has been fantastic! She is great at her job and is always prompt at replying to my emails and queries. I would highly recommend them.... Read more
Landlord
3rd Feb 2023 (2 years ago)
M Dang
The worst agency in Liverpool.... Read more
31st Jan 2023 (2 years ago)
R Ebrahimoff
Excellent, professional service. Maggie and the team were attentive to detail and followed through until completion. I will now be using ReedsRains Liverpool to manage my properties as their level of service is absolutely brilliant.... Read more
Landlord
24th Jan 2023 (2 years ago)
A H
The Reeds Rains team in Liverpool city centre have done an amazing job for us! We first put our property on the market in July 2022 and from arranging the initial viewings through to completion of the sale in January 2023, they have supported us through particularly stressful moments and kept us informed at every stage of the process. Whilst we will be renting a property for the next 12 months or so, (also arranged through Reeds Rains) we will absolutely consider using their services again when we are in the market to purchase our next property. Thanks for all your help, Justin, Jack and Maggie.... Read more
Seller
23rd Jan 2023 (2 years ago)
A Tanaka
I sold my flat in Liverpool through the ReedsRains Liverpool Branch. Maggie Lyons did a great job and Justin Barton, the manager, provided quick and accurate advice and management.
I am very happy with their service. I think it deserves 5 stars.
From Japan.... Read more
Seller
23rd Jan 2023 (2 years ago)
M Adam
We recently worked with Jack from Reeds Rains as our estate agent to help us sell our property.
Right from the start, Jack was professional and knowledgeable. He was able to offer great advice and guide us through the process, making the whole process much easier for us. Jack was always available to answer our questions, whether it was by phone, email or in person. He was always punctual, friendly and understanding.
Overall, I was very impressed by Jack’s service and would highly recommend him to anyone looking to buy or sell a property. He made the process stress free and I am very happy with the results.... Read more
Seller
16th Jan 2023 (2 years ago)
J Daniels
Reeds Rains Liverpool were excellent throughout the sale of my property. I was kept updated consistently and whenever I asked for an update they would chase it the same day and provide a response. I am very grateful for their efforts and would definitely recommend their services.... Read more
Seller
9th Jan 2023 (2 years ago)
T Sassari
Terrible service, either miscommunication on their side or they are trying to rip me off. Never again.... Read more
28th Dec 2022 (2 years ago)
T Savi
Bad service, miscommunication from staff... Read more
28th Dec 2022 (2 years ago)
R Wong
Thanks Maggie for her help to sell my property in Liverpool. Her effort and marketing skill are the key factors to make the deal successfully. Well done. Andy Au from Hong Kong... Read more
Seller
24th Dec 2022 (2 years ago)
J mcconnell
I can definitely recommend
Tammy Harper
Letting Valuation Manager
for her excellent service and knowledge.... Read more
Landlord
10th Nov 2022 (2 years ago)
V toseva
Reeds Rains in Liverpool, great professional team providing very good service. Justin has been very supportive and professional throughout. He really knows his job. As soon as he advertised our Property we had a buyer. Thank you Justin.... Read more
Seller
8th Nov 2022 (2 years ago)
D Baderin
Reeds Rains have wonderful lettings and sales departments. Thanks to the combined efforts of Maggie, Justin, Jack, and Susan, our property was well managed for almost 10 years and, when it came to selling, the team worked hard to ensure a successful outcome.
We wish them well.... Read more
Seller
2nd Nov 2022 (2 years ago)
M K
I got a lot of help moving into my first property away from home, the lettings team made the process as simple and easy as possible... Read more
Tenant
28th Oct 2022 (2 years ago)
T Able
They are increasing rates from 12% to 14% and service has gone down. Disappointing !... Read more
Landlord
17th Oct 2022 (2 years ago)
G Bailey
Frank, a friend of mine is using this agency and they never told him that tenant hasn't been paying rent for months. How unprofessional is that and they are now increasing management rates from 12% to 14% !... Read more
Landlord
17th Oct 2022 (2 years ago)
F Vitetta
I think you need therapy after dealing with people like Emily Wheat. Rubbish service and unprofessional company.... Read more
13th Oct 2022 (2 years ago)
F Vitetta
The must the worst estate agent in Liverpool. So slow and unresponsive. Emily Wheat for instance takes 2 weeks to reply to an email. How can they operate like this?... Read more
13th Oct 2022 (2 years ago)
geohero
Reeds Rains were a great lettings agency to me, dealing with every enquiry very quickly and with the required amount of discretion. I would not hesitate to use them again.... Read more
Tenant
30th Sep 2022 (2 years ago)
S Beecroft
Reeds Rains were the estate agent for my first house purchase, they were diligent and caring regarding the situation and I could not fault their process.... Read more
Buyer
30th Aug 2022 (2 years ago)
V Díaz
The selection of properties are very reduced and they don't reply emails... Read more
26th Aug 2022 (2 years ago)
W Bansema
Very positive experience renting my property out with Reeds Rains, with particular thanks to Tammy Harper whose communication has been second to none, thank you!... Read more
Landlord
23rd Aug 2022 (2 years ago)
J McShane
Justin, Maggie and Jack helped throughout the sale process, with constant clear updates particularly towards the end.
Thanks all for your help and 100% would recommend.... Read more
Seller
19th Aug 2022 (2 years ago)
T S

I have had dealings with both the Sales Team and the Lettings Team. All experiences have been positive and reassuring. The Sales Team advice has been objective, professional and accurate. No overblown hype and promises just realistic commentary and sound advice. As a buyer we never felt pressured. Even when a previously agreed sale fell through when the vendor effectively up’ed the agreed price and in response we refused further dealings with them. Reeds Rains remained professional throughout. We also benefited from Justin Barton’s advice that saved us from over-straining that delicate balance between capital growth, rental income and lettings market conditions. I highly rate Justin's opinions regarding the Liverpool market.
I get the sense of a Healthy Office Culture that extends from the top down that supports both the buyer and seller, owner and tenant, in equal and balanced measure. I get the feeling that the team values long term relationships with all their valued clients rather than just going for quick-fixes. This is further supported by the fact some of their staff have been there for a long time. This works well for my partner and I who want our high value tenants looked after just as well as we are, even if that means Reeds Rains demand more from us.
I specifically want to call out Tammy Harper (and Dan Sachdeva) in the Lettings Team who has been exceptional. Tammy has been great to deal with. We found her to be responsive, highly competent, skilled and experienced. And all wrapped up in a gentle professional unassuming style that works well with us and our target tenants. Tammy helped us a lot by investing her own time and effort with no guarantee of anything coming out of it for herself. As testimony to her professionalism, Tammy never made mention of it, or even alluded to it, and just let us get on with making the best decisions for us. We have experienced different elsewhere.
We have had less interaction with Dan, although find him to be similarly responsive and competent. This bodes well and points towards a solid team at Reeds Rains setup for our joint success!... Read more
Landlord
14th Aug 2022 (2 years ago)
L dellius
I feel like all of the staff at Reeds Rains are very helpful & supportive. I feel like Maggie,Justine & Jack werw especially helpful when selling my properties. They were always there to offer advice.
Lisa... Read more
4th Aug 2022 (2 years ago)
K SPEED
Locked myself out 5 minutes before the office closed on a Friday and Dan came out of his way to drop the spare key off! Always so friendly and easy to deal with... Read more
29th Jul 2022 (2 years ago)
F lfc
Won't return rent that was paid to them that wasn't theirs. Don't have anything to do with this company... Read more
3rd Jun 2022 (2 years ago)
S Flack
Well what can I say. The service I received during a very long flat sale, has been OUTSTANDING! Justin and the team have worked tirelessly, loading between solicitors and both parties to ensure we got the sale through. I can’t recommend this team highly enough. Totally professional and fast to respond. Thank you Reeds Rains and especially Justin. You’ve been brilliant! ????... Read more
1st Jun 2022 (2 years ago)
C Christiansen
Best in the Business, wouldnt go anywhere else !
Constant updates throughout the process and always there when you call for assistance.
Justin & Maggie are a credit to the company. Would recommend them to everyone (have family now using them for their sale)... Read more
20th May 2022 (2 years ago)
J Melgarejo
Very professionals and efficient, Tammy has always managed to secure a tenant for any of my properties and dealt with any issues in a very dedicated and efficient way.
They are my agency of choice for any letting in Liverpool.... Read more
Landlord
13th May 2022 (3 years ago)
B Flanagan
I have worked for many agents in Liverpool and none have been as professional or helpful as Tammy Harper. Couldn’t recommend her enough for managing your properties!... Read more
10th May 2022 (3 years ago)
J Bate
5 star service by Tammy and team on the recent rental of my apartment in Liverpool City centre.
Reliable, responsive and efficient from start to finish which is imperative for me as a London based landlord.... Read more
Landlord
28th Apr 2022 (3 years ago)
S Ellis
Tammy saved my soul, helping get my property up and running again with her experience and contacts.
Tammy is straight as an arrow, no nonsense, a smiler. A force to be respected. Great instincts professional I can not praise her enough and the work alongside my property even during lockdown Tammy coordinated to get a team of builders.
If I had to say a negative, it would be erm …. Can’t think of one. Thank you Tammy @ Reed Rains!!... Read more
Landlord
27th Apr 2022 (3 years ago)
G Natt
Tammy has been an excellent letting manager from the get go, very fast at getting back to emails and getting the market advertised with the best possible market rents available. Will definitely continue using Reeds Rains for the future, as long as Tammy remains at the branch and will most definitely get all future properties let through her.... Read more
Landlord
27th Apr 2022 (3 years ago)
A Pote
Tammy and the team have been extremely efficient and helpful from my purchase right through to managing the letting for me.
Andy P... Read more
Landlord
22nd Apr 2022 (3 years ago)
Rajiv
I have been extremely happy with the service provided by the whole team and in particular by Jack and Tammy. The service is flawless and very personalised. I recommend this agency fully and the support and advise given is fantastic.... Read more
11th Apr 2022 (3 years ago)
S Townley
We have recently sold our house with Reeds Rains and would highly recommend them. Maggie, Justin and the team were very efficient, kept us informed of viewing and offers. It made the entire house sale experience very easy and we would be happy to use them again. Thank you... Read more
Seller
7th Apr 2022 (3 years ago)
S H.
Cannot thank Sue enough for her professionalism in managing my property. Her advice is invaluable and nothing is ever too much trouble for her. She is extremely knowledgeable and very experienced and I would highly recommend her and the services offered by the company.... Read more
Landlord
1st Apr 2022 (3 years ago)
E Sander)
Amazing customer service from Dan, very helpful with the apartment viewing and with all the application documents. Our move in was as smooth as we could have ever asked for. Very satisfied with the way we were treated so far.... Read more
Tenant
26th Mar 2022 (3 years ago)
T Cullen
Had a fantastic experience with Tammy. Was very understanding of our needs and we ended up going with the first place she showed us. Everything was very straightforward and easy to complete. We were moved in within a week or so which was great as we needed somewhere quickly. Would definitely recommend them to friends and family.... Read more
Tenant
25th Mar 2022 (3 years ago)
A Williams
Tammy has been with the company for over 12 years, I chose this company to manage my property with this in mind, dedicated to client and company she is professional, goes the extra mile, knowledgeable about every angle of renting. Im very happy and would highly recommend the services this company provide, I opted for full management, however i did consider other services which were tenant finder fee and rent collection only. Im extremely happy we have a great landlord manager relationship, have to mention Dan in the office too, very efficient.... Read more
Landlord
25th Mar 2022 (3 years ago)
R Nordset
Had such a great experience with Tammy from Reeds Rains whilst searching for a new home. Quick to reply, helpful and really personable when showing us around! Made such a difference :)... Read more
25th Mar 2022 (3 years ago)
E Rumsey
I've recently completed on the purchase of my first property through reeds rains. They were very efficient and quick to respond to any queries I had. A friendly and professional team. Would happily use their services in the future.... Read more
Buyer
20th Mar 2022 (3 years ago)
A Higgins
I have been very satisfied with the advice and support I have received in selling my property and would use Reeds Rains again. I have particularly been helped by Justin Barton and Maggie Lyons. Thank you.... Read more
Seller
14th Mar 2022 (3 years ago)
G Lindsay
After leaving a previous property management company for their poor service Reeds Rains have been a breath of fresh air. I have dealt with Tammy who has been excellent in managing the process. She has been very helpful and efficient. I would highly recommend Reeds Rains.... Read more
Landlord
8th Mar 2022 (3 years ago)
A bush
Cleanserve West Ltd work with Reeds Rains letting agents, undertaking a wide range of maintenance and refurbishment services. We would like to say that Tammy and all other letting agents are very approachable and their communication skills are excellent , we enjoy working with Reeds Rains very much and hope that Cleanserve West Ltd can continue to provide our service to reeds Rains for the foreseeable future .... Read more
4th Mar 2022 (3 years ago)
R Greenwood
I’ve used Reeds for both letting and sales and they are fantastic. I highly recommend them to anyone looking for committed agents that will help you efficiently and professionally.... Read more
2nd Mar 2022 (3 years ago)
J Johnson
I had been trying to sell my apartment in Liverpool for almost 3 years. I changed to Reeds Rains and it was sold within 3 months. Maggie Lyons was absolutely brilliant. Very professional and always there for you. I would definitely recommend ! Thank you so much from Jacqueline... Read more
Seller
1st Mar 2022 (3 years ago)
L Nagpaul
I am very satisfied by the service I received from the sales team.
Extremely polite and helpful.... Read more
26th Feb 2022 (3 years ago)
G *
Absolutely faultless service! We bought our property via Reeds Rains Liverpool, and I can honestly say, they made our overall experience so much easier. In particular, Maggie was always really professional and responded to our enquiries in a prompt, professional and courteous manner. Would highly recommend this agent! The entire team was always excellent.... Read more
Buyer
24th Feb 2022 (3 years ago)
S Jackson
Great staff, very friendly and helpful!... Read more
17th Feb 2022 (3 years ago)
M Roberts
Tammy, Justin, Jack and everyone are a pleasure to work with. Professional and amazing communication! Would highly recommend... Read more
17th Feb 2022 (3 years ago)
L hollingworth
We have been looking in Liverpool for some time and speaking to a lot of agents about the various areas as we are not local. Reeds Rain have stood out and Tammy in particular has been the most helpful agent we have come across in the city, she is a fountain of knowledge, a genuine pleasure to talk to and very giving of her time, which is hard to find these days.... Read more
13th Feb 2022 (3 years ago)
T Dever
Excellent and professional service from start to finish from everyone at Reeds Rain but particularly Maggie.... Read more
6th Feb 2022 (3 years ago)
M Crossthwaite
Tammy in lettings is fantastic- she's great at getting back promptly, with thorough and helpful advice and always tends to err on the conservative side, which is such a plus as I really feel like I can trust her, unlike other agents who just tell you want you want to hear.... Read more
Landlord
3rd Feb 2022 (3 years ago)
P MACKAY
As landlords we have received a great deal of help from the lettings team, and especially have built up a very good working relationship with Sue. She has always responded quickly to requests we’ve made, and kept us informed about any jobs which needed doing at our property, and made arrangements for them to be done on our behalf. We have felt very well supported by Sue and feel she can be relied on. Thanks Sue.... Read more
Landlord
3rd Feb 2022 (3 years ago)
C Wileman
Been dealing with Sue in the Liverpool office and her service is second to none , she is always professional , friendly and knowledgeable. Sue goes above and beyond to resolve any problem that may arise when dealing with tenants , and is very proficient, when she says she will do something she gets it done !
Thanks for all your help... Read more
Landlord
2nd Feb 2022 (3 years ago)
J Green
A great service received from start to finish, the staff were helpful and friendly and could not have done enough to help us get us moved. Thanks all much appreciated.... Read more
2nd Feb 2022 (3 years ago)
M giani
I have been working with Sue for about a year now and found her & her team to be friendly, professional and quick to respond, whilst still be down to earth, which has made for a very good working relationship. One of the best Letting Agents we have had the pleasure to work with.... Read more
Landlord
2nd Feb 2022 (3 years ago)
R Christopher
The Property Manager, Susan Poland has been especially helpful. If requests are made for quotes for work, they
are done as soon as she was able to contact the Contractors. Any queries
raised were dealt with as quickly as was possible in a polite and professional
Manner. As a result of her professional help/ information, our Tenant has decided to stay on at our property for another 12 months..This is what you call Client Service.... Read more
Landlord
2nd Feb 2022 (3 years ago)
J Charles
To date my experience when dealing with Reeds Rains as a landlord has been extremely positive.
Specifically, Tammy Harper from the lettings team has always provided a friendly, responsive and very professional service which has been invaluable given that I do not live locally.
Not only does she have a wealth of knowledge and experience of the rental market in Liverpool, but being so personable has made her an absolute pleasure to work with over the years.
A true asset to the company who I'd certainly recommend!... Read more
Landlord
2nd Feb 2022 (3 years ago)
M Wileman
An excellent service, Expecially from the Lady Sue Poland... Read more
2nd Feb 2022 (3 years ago)
P Hegarty
Excellent service provided would highly recommend, staff are very professional and helpful... Read more
2nd Feb 2022 (3 years ago)
G Clemente
I went to Reeds Rain to relocate to Liverpool for work. I found an amazing flat for rent, Daniksh has been very helpful, available and professional whenever I needed help. Even after I moved into the house he's been ready to help me out with a few minor issues in the apartment.
Would definitely recommend Reeds Rain if you're moving to Liverpool.... Read more
Tenant
31st Jan 2022 (3 years ago)
A 4978
One of the worst agencies in liverpool????.
They hang up on me as soon they heard my accent . When i called back she wanted only to close the call and didn’t even listen to what i said.
Pay attention to the reviews .The majority of the reviews are fake.... Read more
6th Jan 2022 (3 years ago)
T Larsen
Friendly, professional and responsive from the initial viewing and throughout the duration of my tenancy. Would happily rent with Reeds Rains Liverpool City Centre again!... Read more
Tenant
23rd Dec 2021 (3 years ago)
K Gordillo
Great agency and very professional and efficient staff. Always here if you have a question or a problem.
We recommand... Read more
2nd Dec 2021 (3 years ago)
Psyke
Don't fall for the holding deposit scam.... Read more
20th Nov 2021 (3 years ago)
C Szalk
I was showed around by a agent called Dan the man. He was very polite and cracked a few jokes. I was quite literally laughing out loud, LOLing all around the house!!!!! would I recommend reeds rains and Dan? Yes!!!... Read more
16th Nov 2021 (3 years ago)
J Shalabi
Really good experience Dan was great help! Would highly recommend!... Read more
16th Nov 2021 (3 years ago)
M Sankey
Reeds Rains were fantastic with helping me sell my house. Many thanks to Justin and Maggie who were both amazing in guiding me through the process. Would definitely reccomend to anyone wishing to sell their property. Thank you so much Sharon .... Read more
Seller
10th Nov 2021 (3 years ago)
P Pillay
Absolutely great service here at Reeds Rains! I came looking for a flat and left with a home instead. Thanks to the support that Daniksh provided, the whole process was so efficient and easy. Definitely would recommend!... Read more
Buyer
9th Nov 2021 (3 years ago)
T Gi
Great team, friendly, very helpful and go out of their way to ensure a smooth stress free service!
Particular mention is Tammy, who helped us with no issues, always with a smile. Would highly recommend.... Read more
5th Nov 2021 (3 years ago)
D Jones
We live abroad and bought our flat through Reeds Rains in 2015 , we rented it out through them for a few years but as rent started coming in later and later we decided to sell. What a disaster. They were completely ill equipped to deal with anyone not in the UK and no verified document was enough to prove our identity (despite being clients for over 5 years) . They refused to sell the flat for us but thank goodness we went to another agency in Liverpool who were brilliant !... Read more
Seller
2nd Nov 2021 (3 years ago)
J Gahir
Dan was extremely helpful and patient with me when helping to rent an apartment. I was very grateful for all of his help and would definitely recommend Reeds rains estate agents to others in the future... Read more
Tenant
2nd Nov 2021 (3 years ago)
A Mansoor
Daniksh has been an excellent support throughout our letting tenancy agreement set up in Liverpool. He's been extremely responsive, guided us every step of the way and made sure he goes that extra mile that people in his position need to when the support is needed on the other end. I highly recommend Reeds Rains Estate Agents Liverpool primarily because of Daniksh Sachdeva!... Read more
Tenant
2nd Nov 2021 (3 years ago)
C K
Fantastic team, friendly, very helpful and go out of their way to ensure a fantastic service! Well done and keep it up... Read more
25th Oct 2021 (3 years ago)
N Bower
Amazing friendly staff highly recommended... Read more
25th Oct 2021 (3 years ago)
H Tillotson
Really helpful, made the signing process for the house really easy and staff were all lovely!... Read more
25th Oct 2021 (3 years ago)
C if
fantastic service would highly recommend... Read more
19th Oct 2021 (3 years ago)
J Mahal
Rented an apartment from here and the process was really simple and the staff were great. Daniksh contacted me regularly to provide updates and guide me through the process... Read more
Tenant
16th Oct 2021 (3 years ago)
K Hussain
Dan was great help. From the moment I walked in he was great help and gave me regular updates on my application. Would recommend for sure... Read more
15th Oct 2021 (3 years ago)
J Kenny

Reeds Rains are the worst estate agents that I have ever experienced.
Despite knowing that we were moving from a another city the property wasn't ready on the agreed move in date meaning that we had to find alternative accommodation for that night with no notice. Once we did get in the property was in a disgusting condition with mould, stains on the floor and a soiled mattress in one of the bedrooms. This took them days to replace.
We then had recurring issues with the boiler resulting in an extended period without hot water and then during the winter lockdown we had over a week without any heating.
Despite Reeds Rains giving us a number for a plumber that was able to complete the job within three days Colin Knowles insisted that we use a different company to save the landlord money. This resulted in us having to endure sub zero temperatures for a week longer than we had to when working from home in a lockdown when nowhere else was open. Throughout the ordeal Colin showed absolutely no concern for his tenants, zero empathy and was rude and condescending.
When arranging to return the keys at the end of the tenancy I specifically asked Colin if someone would be in branch on the Saturday afternoon up to closing time. After assuring me that a member of staff would be I made the journey into town on the Saturday afternoon only to find no one there and the branch closed. I later found out that the member of staff that Colin had promised me would be there had been out at viewings all afternoon. Colin never apologised for wasting my time. I genuinely feel sorry for anyone who has to deal with him.
Avoid at all costs.... Read more
Tenant
28th Sep 2021 (3 years ago)
S Al-suliman
No need to come, check there website if you found any then contact them... Read more
22nd Sep 2021 (3 years ago)
G Motto
Time wasters like all other Estate agents... Read more
18th Sep 2021 (3 years ago)
D P.
My father required some previous tenant information from 2016 to defend against a very delayed (and ludicrous) Liverpool court summons. Even though he no longer owns the flat or has been involved with Reeds Rains for some years, they very quickly located the required information for us! Very grateful.... Read more
7th Sep 2021 (3 years ago)
K Norman
Very poor service... Read more
26th Aug 2021 (3 years ago)
L siddiqi
Had a great experience with Reeds and Rains Liverpool. They were all so helpful, communication was so good and kept you in the loop all the time regarding your property. Would totally recommend them to buy/sell your house. I would certainly engage them again!... Read more
Seller
26th Aug 2021 (3 years ago)
J Read
Very unprofessional... Read more
9th Aug 2021 (3 years ago)
G blacka
Justin was fantastic from first contact, coming out to flat and then helping the smooth sale of the flat in Coburg Wharf and Jack was great -helpful courteous in arranging viewings and clinched the final deal!
would definitely recommend them both and Reeds Rains... Read more
Seller
8th Aug 2021 (3 years ago)
M lewis
I have been working with Tammy and olivia from lettings in liverpool i have received a really good experience from these two individuals as a landlord they are always going the extra mile to make the property run smooth. I strongly recommend this lettings office as they know their profession which helps us get in with the building side of things well done again mark lewis... Read more
Landlord
29th Jul 2021 (3 years ago)
M Benger
I couldn’t fault Reeds Rains at all. I found a house for my mum to rent through them and they were so helpful given that neither of us have rented before. Tammy in particular was great as she explained everything to us and was so patient with my one million and one questions. It’s definitely helped the moving prices be a lot less stressful!... Read more
Tenant
28th Jul 2021 (3 years ago)
R Smith
Visited shop whilst on a day visit to Liverpool to enquire about accommodation. Entered shop and were promptly told to leave as it was by appointment only. There were no other customers and request was abrupt and rude. The website says, on site services were available.... Read more
27th Jul 2021 (3 years ago)
W S
We organised a flat viewing during a lunchbreak. They didn't turn up and gave no notice. Called the next week to ask if we were still interested...... Read more
28th May 2021 (3 years ago)
J Tutchings
Tammy and Olivia were great from start to finish, they were quick and efficient at listing my property and even during Covid managed to find new tenants and move them in within a couple of weeks. Professional, respond to any queries quickly and very helpful. I would highly recommend Reeds Rains based on my experience Olivia and Tammy and look forward to working with them again in the future.... Read more
Landlord
10th May 2021 (4 years ago)
Been with ReedsRains for a while. The property agents change regularly. At the moment I have Sue Poland and she has really been fighting for me for months.
Finally got the upstairs neighbour to pay for damages. Sue is invaluable. I have so much respect for her. Wouldnt know what to do without her. Thank you so much Sue. You are an absolute star??????????... Read more
Landlord
6th May 2021 (4 years ago)
E Caldwell
I have been hugely satisfied with the service provided by Reeds Rains. Very professional. Excellent communication. They were very swift at getting my rental property on the market and finding a suitable tenant.... Read more
Landlord
17th Apr 2021 (4 years ago)
A R
Awaiting a call back with regards to a property that was supposed to be advertised chased up for 4 weeks with no response... Read more
2nd Apr 2021 (4 years ago)
K U
I flew in internationally and the Reeds Rains team helped me the entire way. My apartment is absolutely beautiful. The fixed any problems I had and more. Absolutely lovely people!... Read more
Tenant
30th Mar 2021 (4 years ago)
J owens
I contacted Reed Rains due to relocating from Birmingham for work. Lesley Farley was extremely helpful and knowledgeable about the local area. I did sign up for a flat using another agent but I would definitely recommend Reed Rains and wouldn’t hesitate in contacting Reed Rains in the future.... Read more
15th Mar 2021 (4 years ago)
A W
Olivia was very patient with me and very professional despite the constant emails and phone calls from our end. Moving during a pandemic and in between lockdowns was made easier by her good service. I WILL use them again and again.... Read more
12th Mar 2021 (4 years ago)
D Heron
We have rented our apartment in Liverpool through Reeds Rain for many years and have always found them to be helpful and efficient. Recently Sue has been really helpful in dealing with a number of issues with furniture and fixtures. She has been a great conduit between myself and the tenant.... Read more
Landlord
11th Mar 2021 (4 years ago)
S McCabe
Great help in locating the right property and communication throughout... Read more
11th Mar 2021 (4 years ago)
J H
Fantastic service from Reeds Rains they where so responsive and friendly - extra special thank you to James!... Read more
5th Mar 2021 (4 years ago)
M Zografaki
!AVOID AT ALL COSTS! Worst customer service ever! They hardly ever respond to calls or emails, everything takes forever.
Took almost a year to fix the bathroom taht was full of mold, windows have mold, washing machine too.. the oven is broken, bit expecting anything from them anymore. Very unprofessional.... Read more
Tenant
17th Feb 2021 (4 years ago)
P Robins
Reeds Rains have been really helpful and made the transition across to them very easy. I have used another branch of Reeds Rains for a number of years on another property and their service has also been excellent... Read more
Landlord
9th Feb 2021 (4 years ago)
Whopper
We were given 10 days notice to vacate our home as it was sold and the buyer wanted to move in straight away. I called around a lot of places over the course of 3 days with no luck. After seeing a property advertised by Reeds Rains, I contacted them and was dealt with by James. Without him I don't know where me and my partner would be right now, but thanks to his hard work, professional approach and calm manner, we are now all sorted with a new place to live.
I'm sure we provided him with a great challenge, but he gave us reassurance that he would do everything that he could to get us in as soon as he could and he did not fault.
We would just like to thank him and other members of the Reeds Rains team for making this possible and helping us out of a highly stressful situation.
Would highly recommend!... Read more
Tenant
31st Jan 2021 (4 years ago)
J Sapienza
I am so grateful to James who helped us renting an apartment and made the process smooth. Excellent work and efficient service!... Read more
Tenant
1st Jan 2021 (4 years ago)
L Hughes
I lived in a flat for over five years and Reeds Rains took over the tenancy management after a couple of years. Never had any issues with renewing tenancies and getting maintenance issues sorted. The flat, building and communal areas were all managed by different companies and Reeds Rains were the easiest to deal with, professional and quick to respond with friendly staff. I recently moved out and the tenancy ending was seamless, added bonus points for them collecting and keeping parcels that arrived for me at my old address!... Read more
Tenant
22nd Dec 2020 (4 years ago)
A lavin
Can only say what a fabulous team! Just want to sat a big thank you to Tammy and all the staff who have been nothing but supportive and a pleasure to work with. They are dedicated and always at the end of the phone, would highly recommend.... Read more
24th Nov 2020 (4 years ago)
S Corner
Fab experience at reids rain, Liverpool. Smooth professional service and always at hand to help with issues. Particular mention is Tammy, who helped us move in with no issues, always with a smile. Would recommend.... Read more
Tenant
24th Nov 2020 (4 years ago)
J Bush
Reeds rains city living have been easy to work with and transparent throughout all of our dealings with them. They're always friendly and happy to help with any issues raised.... Read more
23rd Nov 2020 (4 years ago)
S Smith
Excellent company to do work with ????... Read more
20th Nov 2020 (4 years ago)
S Makin
Working two weeks of putting my flat on the market, a buyer had agreed to purchase.
Once the first lockdown finished, Alex took over my case and did everything in her power to make the transaction as smooth as possible even though it was a slow sale due to circumstances out of her control.
If Alex, Justin or Jack are handling your file, you know you are in good hands.... Read more
Seller
20th Nov 2020 (4 years ago)
K X
Thank you Reeds Rains !! Also thank you to James O and Tammy who made my move in to Leigh Street so easy!... Read more
Tenant
17th Nov 2020 (4 years ago)
A Sutton
great customer service, such a stress free process relocating from down south. James O such a great guy! Thank you for everything. Look forward to a new beginning in Liverpool... Read more
17th Nov 2020 (4 years ago)
M Jones
Professional team, thanks to James on the lettings side for all his help!... Read more
Landlord
17th Nov 2020 (4 years ago)
N Ouanes
Reeds Rains were brilliant in helping me to find exactly what I wanted. particular thanks to James who was a delight to work with and made me feel comfortable and excited about my future in my new home. thanks so much to him and the whole team !... Read more
12th Nov 2020 (4 years ago)
C Payne
Thank you to the Reeds Rains team for managing my move in at Waterloo!
Great service, especially James who was very professional such an asset to the team.... Read more
Tenant
12th Nov 2020 (4 years ago)
C Ollerhead
Spoke to Sue who helped me with my deposit. So informative and reassuring. Thank you... Read more
1st Nov 2020 (4 years ago)
H Wignall
Thank you for the team at Reeds rains especially James who made my move into my new apartment a simple easy stress free process hes a absolute asset to the team and thanks to the company and james I will now look forward to my new life in the city !! Thanks guys x... Read more
Tenant
28th Oct 2020 (4 years ago)
C Davies
I dealt with Jack while searching for properties to buy. He kept in regular contact, was polite, helpful and professional. He’s the kind of person you’d want to facilitate the sale of your home.... Read more
Buyer
27th Oct 2020 (4 years ago)
K bunnell
Moved into my new flat a few weeks back and found the whole process to be a positive one. I would like to single out James in particular whom I found very professional and helpful in helping me sort my new place. I can't thank him enough for his hard work and efforts a real credit to his company. Also a big thank you Olivia as well whom I did have less contact time with but was also v.professional and helpful whenever I needed any help. A big thank you to you both :-)
Karl.... Read more
Tenant
2nd Oct 2020 (4 years ago)
D Ball
Excellent Re-Letting Service from Abi and Olivia at Reeds Rains office in North John Street. They made the whole process of finding and changing Tenants and maintenance work quick and efficient and painless for me. Superb Job Thank you very much :)... Read more
Landlord
30th Sep 2020 (4 years ago)
E Alduaij
I am happy to deal with James he is a smart guy and tries his best to get his tenants satisfaction and that made the tenancy agreement easier and quicker.... Read more
Landlord
11th Sep 2020 (4 years ago)
T Walker
I have been a landlord with Reeds Rains City Living for a couple of years. My overall impression of this letting agent has been very poor. Communications are slow and management of the property has been exceptionally slow. Contractors used are very expensive (quoted roughly double for replacement white goods). Where other cheaper contractors are then used, I have had to manage all repairs/replacements myself. Very unimpressed. I understand my tenants have also been unhappy with the service provided. Avoid.... Read more
Landlord
10th Sep 2020 (4 years ago)
R Salmon
I have recently rented a property through Reeds Rains Liverpool. I can't thank Olivia enough for the help and support she has provided throughout the application. She kept me informed from the viewing stage up until signing the tenancy agreement. She answered all my questions and was very responsive. Thanks Olivia!... Read more
Tenant
9th Sep 2020 (4 years ago)
vinay200514
Multiple issues regarding a property we let. Delay to tenancy, property not cleaned prior to move in and we were not notified, garden access removed, unsafe decking.
Poor communication from them - after raising a formal complaint no acknowledgement of wrongdoing or wrongdoing.
Branch manager Emma Fagan in particular was rude, dismissive and unprofessional on multiple encounters... Read more
Landlord
8th Sep 2020 (4 years ago)
J Peter
Useless... Read more
7th Sep 2020 (4 years ago)
M Chaves

Extremely poor service and little to no professionality. DO NOT CHOOSE REEDS RAINS!!!
Me and my partner have been tenants of Reeds Rains Liverpool for a year, and I cannot recall one moment when we have been happy about their services. Even before the beginning of the tenancy until the very end, everything has been extremely complicated:
Low respect towards the tenants, lack of communication, never-ending delays of every single operation, unreliability,… Reeds Rains is a letting agency I would not recommend to anyone!
Our awful experience started the moment we gave our holding deposit. Every time I had to give a call to Reeds Rains, a new absurd problem would occur (get used to be the one giving them phonecalls when you are waiting for news about something, because they will NEVER be the ones calling you back). Even before renting the property from them, our experience was already really bad, that was a very good hint for the service we could expect from them as future tenants.
After weeks and weeks of waiting and numerous phonecalls every day to have news and make sure they were taking care of our file, we finally moved in the property. The bad surprises kept coming: the remote control to enter the residence didn’t function and no code had been given to us, no one in the office would help us and they started leaving for the evening, a deep cleaning they promised us never happened, the items which we notified as in the need of maintenance had been forgotten by the agency… A new list of problems to solve just appeared to us as soon as we moved in, and some of these problems never got solved before the end of our tenancy, a full year!!
All along our tenancy, it has always taken weeks or months to finally obtain their service. Every time we needed something from them, every time some important update of our file had to be made, we have always waited weeks and weeks for their service. And for everything we ever needed from them, we had to be the ones calling them to obtain some update, never giving a call back. Some of the reasons why they were unreliable when providing a service were because the person who had been dealing with us was actually not the right person, the communication between colleagues would not exist, the agent would suddenly be off for the day or for the week without notice,… You could just never give your trust to Reeds Rains!
Once we finally made the smartest decision about ending our tenancy with them (even though we were happy with the property itself), we knew more problems would happen until the moment we would get our deposit. It was an easy guess, but we were right about that! On the day I was promised the check-out report by an agent, I decided to call the agency to ask them why we still hadn’t received it. The answer: this agent was off for the week. After understanding once again that when an agent is on holiday, nobody else in the agency takes care of his duties however important they are, we waited until the next week. After numerous phonecalls and finally having this agent on the line, it was clear the check-out of the property had been forgotten. After waiting days and hearing poor excuses to justify the lack of professionality, the check-out report finally arrived a week after it should have been sent.
When we thought dealing with an agency would make a tenancy more organised and easy for us, Reeds Rains managed to prove us the contrary. I cannot say thank you to anyone of the agents we have dealt with as all of them have made our tenancy extremely difficult. I even feel sometimes they could thank us to remind them about tasks they had forgotten, and maybe even helping them do their work a bit better. My last advise: DO NOT CHOOSE REEDS RAINS!!!... Read more
Tenant
5th Sep 2020 (4 years ago)
C Joyce
I used Reeds Rain City Living to sell my house in Kensington. All the staff were professional, friendly and supportive. All in all a fantastic sales team particularly the Sales Manager Alexandra Howard who maintained high levels of communication and support throughout a difficult cohabitation dispute with my ex partner.... Read more
Seller
30th Aug 2020 (4 years ago)
JH
I have dealt with Olivia in the Liverpool City office on many occasions - always very professional and very swift at responding when I asked a question over tenancies. As a landlord, communication is key and Olivia has always provided a fabulous service. Keep up the good work!... Read more
Landlord
29th Aug 2020 (4 years ago)
L Hamilton
I recently purchased a property through Reeds Rains offices in Liverpool.The experience was made practically stress free despite the commercial restrictions due to Covid 19. they reacted to my requests very promptly, always acting in the interests of a rapid and satisfactory conclusion to the transaction. In the absence of any member of staff on contact I was handled instantly by other members of the staff at North John Street who seemed to have all the necessary knowledge of the transaction. I would particularly thank Alex, Emma, and Jack.... Read more
Buyer
20th Aug 2020 (4 years ago)
C Mulrooney
I am a new contractor working together with Tammy Harper at the city centre office. This is a professional, friendly and very helpful office. I am happy to be a part of the contracting panel.... Read more
19th Aug 2020 (4 years ago)
F Clancy
Very slow when it comes to maintenance issues, there were several problems with our flat that never got fixed despite several calls and emails made. This company uses a zero deposit scheme which is essentially a scam. When we had a dispute with our actual landlord, Reeds Rains refused to help and said “their hands are tied”. As our tenancy was with them it is their obligation to help out when the landlords are acting inappropriately yet they did nothing. Avoid at all costs.... Read more
Tenant
18th Aug 2020 (4 years ago)
A
As a client for both the renting and selling of my properties, I deal with the whole office and I have always found them to be very professional and quick to respond to my queries. Nothing is too much to ask. Highly recommend them!... Read more
Seller
17th Aug 2020 (4 years ago)
B Heasman
Really good communication with Alex over the phone and Jack in person. Jack took me around two places, walking me from one to the other whilst being extremely informative with property information and general helpfulness. My experience with them in the run up to the viewing, and on the viewing day itself was really good. Definitely recommend them on the basis of that experience.... Read more
15th Aug 2020 (4 years ago)
G HARRIS
A fantastic service from the lettings team, in particular Abi who was helpful, professional and provided an excellent service at all times. Would highly recommend!... Read more
14th Aug 2020 (4 years ago)
J Needham
Very poor at answering emails. Slow at maintenance and refused to stick up for us when our landlord was being negligent. As our tenancy is with Reeds Rains it is their responsibility to ensure their landlords act appropriately, their hands are not tied as they claim.... Read more
Tenant
13th Aug 2020 (4 years ago)
T Carberry
I go into a hell of a lot of estate agents the people on this office are excellent and will go the extra yard for you. If I were selling or renting a property they would be the first I’d pick the phone up too.
Well done guys keep up the good work.
Tony Carberry... Read more
11th Aug 2020 (4 years ago)
S pearce
I have contacted this Office at Reeds Rains on numerous occasions. Every time my enquiry has been dealt with very efficiently and they have always communicated with me and kept me updated on proceedings. Very Professional staff and great communication skills.. Thank You... Read more
5th Aug 2020 (4 years ago)
R Munonyedi
Very very very efficient easy to work with and I’d recommend to anyone anywhere. 5 starrrrrr babyyyyyyy!!!!!... Read more
31st Jul 2020 (4 years ago)
C Johnson
As a landlord it can be so difficult to find an agent that is responsive. Olivia, Emma and Tammy are incredible and they respond to all of my queries with speed and professionalism. If you are considering a move to a different agent I could not recommend them more!... Read more
Landlord
30th Jul 2020 (4 years ago)
E Volynchook
Really happy with the staff at this branch. They were really quick to respond to my queries, happy and helpful. Thanks very much.... Read more
30th Jul 2020 (4 years ago)
M Lunt
Very happy with Reeds Rains Liverpool. Have dealt with reeds before, but no branch compares to this. Special shout out to the young lad, 6ft 1ish, grizzly beard (he told me he was born in Salford... like me). Very helpful, professional and his communication was top notch.... Read more
28th Jul 2020 (4 years ago)
C Dagnall
Knowledgeable and helpful staff, made the whole experience much less stressful. Thank you.... Read more
28th Jul 2020 (4 years ago)
M Dendy
Really helpful staff. As a landlord who lives at other part of the country I need to use the full management services offered. This sometimes involves delegating repairs and other task to the state agency staff. I have always been supported by Reeds Rains staff, they are all very professionals. I have to mention Emma in particular, as she took the time to email me some photos of a repair to put my mind at rest regarding the quality of the work commissioned. Very pleased with the service.... Read more
Landlord
27th Jul 2020 (4 years ago)
R jones

I would not usually post a comment on the performance of any organisation, but feel compelled to to comment on my experience
with Reeds Rains City Living in Liverpool. It was the worst experience
i have ever had the displeasure of and i would urge anyone looking to
rent a property of them to AVOID AT ALL COSTS.I will not go into all the details as it is to lengthy . Please beware of the no deposit facility,as its not, i was told i would pay a deposit then the balance of the monthly
premium when i move in only to be told on point of collection of the keys
that i had to pay a further cost, i was not told that when i agreed to rent the property. I am a senior account manager and have been for many years and i communicate with clients on a daily basis and i can only say i would not employ any of the staff
at your branch. Eventually on arrival at the branch , i told a guy at the desk i was there to pick up keys for the property , only for him to print me a copy the keys and my contact details and then for me to be asked was i dropping off keys. THE GIRLS SITTING BEHIND THE DESKS DID NOT ACKNOWLEDGE ME EVEN THOUGH I RANG THEM TO INFORM THEM
I WAS ON MY MY DOWN TO COLLECT THE KEYS. Who trains your staff,
the manager , the area manager , who knows, but i wonder if i will get a
customer satisfaction follow up call, highly unlikely.... Read more
Tenant
23rd Jul 2020 (4 years ago)
M Renshaw
Great service from Abi, she was very helpful!... Read more
20th Jul 2020 (4 years ago)
A Chivers
Having put my property on the market last year with a different agent I decided to have a change. I am so glad that I did.
Alex has dealt with everything so quickly, efficiently.
I've never had to wait more than an hour for a response to an email and all the information is easy to understand.
I can not recommend Reeds Rains enough, I just wish I had used them from the very beginning.... Read more
Seller
20th Jul 2020 (4 years ago)
M Tinsley
Fantastic service , very professional and knowledgeable staff . Oliver and Colin are a great team . Tammy has been amazing , going beyond the call many times . Highly Recomended... Read more
15th Jul 2020 (4 years ago)
Dan
Olivia was friendly and helpful throughout. A professional service... Read more
14th Jul 2020 (4 years ago)
S Wah
Recently went to view a property at reeds rains city centre branch. A lady called Abigail helped me. From the moment i walked in to the office the service she provided and the help gave me was sevind to none. I would definately reccomend this estate agents and there staff... Read more
13th Jul 2020 (4 years ago)
A Horan
JAH HEATING SERVICES has dealt with Abi, for any breakdowns or maintenance in properties. Abi has always been professional, providing accurate information on jobs that have needed to be done and has been easy to work with. I look forward to continuing the good working relationship with Abi... Read more
12th Jul 2020 (4 years ago)
J WADE
MAW Electrical would like to thank Abi - for an excellent and very professional service she provides Very helpful and a pleasure to work with .... Read more
10th Jul 2020 (4 years ago)
R Fisher
Olivia was fantastic, her customer service was 10/10 and she is an asset to the company.... Read more
10th Jun 2020 (4 years ago)
R LEIKA
Dealt with Jack Owen re. finding a new property. He was very helpful, informative and highly professional.... Read more
6th Mar 2020 (5 years ago)
N Georgopoulou
Very helpful agency, made finding the right home as stress free and smooth as possible. The staff are all really helpful and nice. The bookings for viewings were smooth, punctual and at reasonable time frames within each other. Callum took care of all my paperwork for my new apartment and has been really helpful with my move in. If there was any feedback to give is to give a slightly faster notice in case of anything important that might come up during the application process, since my move-in was delayed, but I was told a bit late so had to do some last minute planning. Other than that though everything was very smooth and pleasant! Would definitely recommend this agency.... Read more
Tenant
26th Feb 2020 (5 years ago)
S Pervez
One of the worst agents you can hire as a Landlord. Unfortunately, Google does not have a rating below 1.
They are poor in communication, require a lot of chasing, overcharge, miss important details that cost financial losses to the landlords and do not get back until chased many times.
I am speaking as a Landlord. Imagine what the tenants go through? When I put my flat independently on gumtree, I get more inquiries than advertising through reeds rains Liverpool. This is because they don't return or respond to potential tenants queries on time and as a Landlord you don't have that visibility, so you keep thinking that no one is interested in the property.
Apart from that, they do not maintain the property well, overcharge and delay payments to landlords.
Avoid if you don't want to throw your money away.... Read more
Landlord
26th Feb 2020 (5 years ago)
J EASTAWAY
Great service by Olivia.
Quick, helpful & efficient... Read more
18th Feb 2020 (5 years ago)
G Molinari
When we rented the flat everyone was so lovely, they helped us doing all the paperwork and get the keys very quickly. The problem is when you have an inconvenience, WE ARE WAITING SINCE 3 WEEKS AGO TO GET THE BOILER FIXED, with a 4 months old in the house!! This is insane!!! Actually they came to fix it, after 2 days the boiler was broken again!! Do not trust them, very disappointed!... Read more
Tenant
12th Feb 2020 (5 years ago)
N Stuart
Dealt with out sale efficiently and very quickly.... Read more
Seller
9th Feb 2020 (5 years ago)
A Sultan
He didn't take a long time it was really quick and helped me a lot... Read more
30th Jan 2020 (5 years ago)
C Whyatt
Callum was really helpful and professional.... Read more
27th Jan 2020 (5 years ago)
A adventure
I rent a house with their help , great staff.... Read more
Tenant
20th Jan 2020 (5 years ago)
P froger
Worst agency ever. Not serious poeple working there, not competent, not polite, not even smart. They hide you important informations, they don't call you back when needed, they make you wait and they absolutly don't care !... Read more
19th Jan 2020 (5 years ago)
E Hayes
Nightmare of a place, messed up tenancy agreement... Read more
Tenant
12th Jan 2020 (5 years ago)
L Webster
Always professional and prompt engagements with the Team( especially Olivia!) Recommend them highly for a good and thorough service. Always deliver as promised and kept updated.... Read more
10th Jan 2020 (5 years ago)
C may
Great customer service from Olivia, I called to view a property only to be told it had been taken off by the owner, she registered my details and sent me some other properties which were unfortunately not to my liking but she was really helpful and I would be happy to deal with her again in future. Thank you... Read more
3rd Jan 2020 (5 years ago)
A Jones
Very professional company great to deal with on a regular basis, friendly staff always on hand to assist with any problems. Highly Recommend people to use these guys... Read more
28th Nov 2019 (5 years ago)
Erin
Staff are friendly enough, however issues with communication.
Was told an incorrect time for my viewing, meaning the estate agent was waiting at the house for me and I was made to feel as though I was late.
Day after viewing I called the office to follow up - I was told they had already spoken to my partner so he would be able to give me any details. Spoke to partner - he hadn't been contacted at all.... Read more
23rd Nov 2019 (5 years ago)
J Hollis
Would like to give a big thanks to Callumn Hughes, Reeds Rains Liverpool city centre.Callumn was my advisor when renting a property which had to be rushed through at short notice. Callumn was extremely helpful and guided me through quite a stressful process.
Nothing was to much trouble. Callumn kept me informed at all times.
Thanks Agaib.... Read more
Tenant
23rd Oct 2019 (5 years ago)
T Gandrille
After only three days in Liverpool (I'm from Paris), Callum Hughes found immediately the apartment I wanted to rent. He is a very efficient and professional agent. With his knowledge and availability, he dispelled my doubts about settling in the city. I definitely recommend.... Read more
Tenant
21st Oct 2019 (5 years ago)
? Kaido-
Thanks Callum Hughes.... Read more
19th Oct 2019 (5 years ago)
M Jay
Customer service has been excellent Especially from Olivia ????????... Read more
17th Oct 2019 (5 years ago)
S McBeth
Reeds Rains were a joy to deal with. Happy to help with queries and they helped me find a great place to live. Thank you.... Read more
17th Oct 2019 (5 years ago)
V apostolakeas
By far the worst estate agency I have ever come across. Unhelpful, cheeky, unprofessional. We have been chasing them for six months to carry out maintenance works to our flat (which is in a very poor condition) and they couldn't care less. Words fail to express the magnitude of their incompetence.
We have been paying rent for an allegedly furnished apartment, but that is far from the truth: missing doorknobs, broken chest of drawers, holes in the wardrobe, broken chairs, torn sofa (to name a few).
Broken window frames that leak when it rains, light hanging from its wires, kitchen hob in really poor condition, damp in the bedroom and the bathroom.
Someone needs to expose these people.... Read more
Tenant
15th Oct 2019 (5 years ago)
L Hampson
Reeds Rains were amazing, the property management team were fab!... Read more
Landlord
2nd Oct 2019 (5 years ago)
A Abshewari
Thank you reeds rains for helping me get a home fast.... Read more
Tenant
30th Sep 2019 (5 years ago)
C Doctor
All staff very friendly. Olivia was extremely helpful and friendly... Read more
30th Sep 2019 (5 years ago)
J Smith
Fantastic service from the lettings team. Big thanks to callum for moving me in.... Read more
Tenant
30th Sep 2019 (5 years ago)
N Robinson
Having recently found a lovely property, Always received excellent customer service and always receive a call back instead of chasing up Estate Agents which have been always used to....... Read more
30th Sep 2019 (5 years ago)
F Contes
This office has responded very well to any of my requests for help with any problems I've had with my apartment. They have always treated me kindly and as a friend. It has been a pleasure dealing with them while I've lived in my apartment.... Read more
Tenant
25th Sep 2019 (5 years ago)
Obijon72
An amazing selection of houses and flats.... Read more
4th Sep 2019 (5 years ago)
M Sköries
top 3 worst agencies in Lpl. unprofessional, disrespectful, slow: been for weeks without washing machine/dryer/HOLE IN THE WALL, illegal: trying to scam me!!! #neveragain 0/5... Read more
Tenant
31st Aug 2019 (5 years ago)
M Taylor
Good service.... Read more
27th Aug 2019 (5 years ago)
K Pritchard
We have relocated to Liverpool from London and after speaking to several estate agents we decided reed rains gave the best customer service and found a property with them. Thank you to Callum, Kate, Maggie and a few other people, I can’t remember their names who I spoke to and assisted us with our move. Professional, friendly and was updated at all times throughout the whole process which was easy. Staff respond to any questions/queries as soon as possible and I recommend anyone buying, selling, renting etc to choose reed rains. Thank you so much!... Read more
21st Aug 2019 (5 years ago)
A Mullings
On my 4th house sale over the past few years and my third house move in 12 months so I have had lots of experience dealing with estate agents.
Recently I listed a property with Reeds Rains in Liverpool, dealing directly with Steph in their Liverpool office. The service was outstanding, the communication and recommendations I received where right on the money and the property was listed and sold within a 2 week window. The whole process was so smooth and enjoyable. Most days I received a quick update call which really helped me gauge the effort the Rains Reeds had put in to help sell my property.
In the past I’ve pulled out of a deal simply because the agent was unresponsive or difficult to deal with. This wasn’t the case with Rains Reeds and I’m looking forward to using there services again.... Read more
Seller
8th Aug 2019 (5 years ago)
J Bieri
Having invested in property for over 10 years, I have dealt with countless estate agents and very rarely, if ever, been impressed with the level of service received. Thankfully, Reed Rains have restored my faith in the profession! They ensured my flat purchase was as hassle free as possible by keeping me regularly updated on progress and keeping the sale moving forward. I would have no hesitation in recommending Kate and her dedicated team!!... Read more
Buyer
29th Jul 2019 (5 years ago)
R Fitzgerald
I have made a big move from Ireland to liverpool and have had a great service recieved using Reed's rains. In particular Maggie and Tammy who went above and beyond to help us move in ! We are so happy with the place and everything they have done for my partner and I ! I would couldn't recommend them enough !... Read more
Tenant
18th Jul 2019 (5 years ago)
M Hughes
Great service from callum during the move in. Very helpful and polite, answerd all my questions he really new what he was talking about.... Read more
Tenant
16th Jul 2019 (5 years ago)
MULLAC
Great experince with this team all polite and friendly and get the job done fast.
Thanks to the team !... Read more
16th Jul 2019 (5 years ago)
C Bithas
Very helpful and prompt service! Thank you to the team for helping me with the process of renting my new property. Excellent customer service. 5/5 Recommend their services.... Read more
Tenant
16th Jul 2019 (5 years ago)
I Hutchings
Excellent service from this branch during our purchase. Great communications and support throughout the entire process. Highly recommend.... Read more
Buyer
13th Jul 2019 (5 years ago)
L Project
The rentals team have been fantastic, we have just let our second property with them and both times we have received excellent service a quick tenancies. 5 stars for the rental team... Read more
Landlord
9th Jul 2019 (5 years ago)
A Fortuna
Was 5 minutes late due to being new in the city, agent did not call me at all. After I called agency they told me that, they don't wait for customers. And they obviously don't call them.... Read more
2nd Jul 2019 (5 years ago)
D Rudec
The worst real estate agency ever. Did not show up for a viewing, over telephone very rude, don't answer phone regularly... Read more
2nd Jul 2019 (5 years ago)
J Davies
Everyone is lovely in the branch, and they went above and beyond to make sure we could move in despite some issues with the references, an issue not in their control, which they worked tirelessly to get resolved for us. Small maintenance issue when we first moved in, but they had an electrician out within hours to sort it. Overall a great experience with everyone in the team who are all very friendly and helpful. Maggie, Tammy, Kate and Ian all very nice to deal with putting us at ease as first time renters. We were even greeted with, in the words of Kate, a 'fanfare' when we went to collect our keys.... Read more
Tenant
29th Jun 2019 (5 years ago)
D Davies
Reeds Rains was more than helpful and willing to work with us even on short notice and really went the extra mile to ensure the process was as smooth and easy as possible. If you are coming here make sure you for SImon.... Read more
27th Jun 2019 (5 years ago)
Umair
It was a great pleasure to be a tenant for this agency. Everything was expertly handled and Simon was a great point of contact for our needs. Any (of the very few) issues we had were sorted out immediately. I would have stayed with them longer but I had to move. Would reccomend them to anyone looking to rent in Liverpool.... Read more
Tenant
25th May 2019 (5 years ago)
F Allard
Tammy, Simon and the Team at Reeds Rains Liverpool have been amazing at finding a tenant for my apartment: very clear communication, super efficient processes...and a tenant found in less than 24 hours! Highly recommended!... Read more
Landlord
19th May 2019 (5 years ago)
A Elizabeth
Lovely staff, so helpful and kind.... Read more
2nd May 2019 (6 years ago)
N Montero
I am currently using this agency to view a few properties. When I initially enquired about a couple of properties to schedule a viewing they told me about another property "around the corner from a train station" which fit our criteria, so I also scheduled a viewing for that one based on their comments. When I checked it was 30 minutes away from the nearest station which doesn't fit our requirements. I tried to cancel that viewing not to waste anyone's time, they kept insisting in keeping the viewing and it took me 3 times to finally cancel it. So far I'm not impressed at all by the service I'm receiving from them.... Read more
1st May 2019 (6 years ago)
D Thomas
We've had a brilliant experience at Reeds Rains. The customer service is excelent. Staff are really friendly and make you feel like nothing is to much trouble. Really glad that we are renting though them ????... Read more
Tenant
30th Apr 2019 (6 years ago)
M Al-salman
They are really good and they will do their best to help you. I have done everything with Maggie she is really helpful.... Read more
26th Apr 2019 (6 years ago)
P Redfern
I have been a tenant with reeds rains for a couple of years and they have always dealt with any queries quickly and efficiently. Tammy Harper in particular has always been very helpful... Read more
Tenant
15th Apr 2019 (6 years ago)
C Navarro
1* because is the minimum that I can.
It's the worst kind of service IveI been exposed for a long time. If you don't want to help your customers, it's better you say it.
The customer service is horrible. They just act when there's money involved. We're paying 925£ for an apartment with broken chairs, a broken washing machine, broken hitters...etc and also they gave us the apartment plenty of dirt.
After 4 months they didn't give us a solution and Jasmine, the manager, never replied our emails and when we go to the office they always have excuses.
Please don't work with them. A totally unprofessional team who don't help you and just looking for money.... Read more
Tenant
11th Apr 2019 (6 years ago)
T Auld
I have used Reeds Rains for several years now to let city centre flats. I have had some bad experiences with other agents but I have found Reeds Rains not only excellent at finding tenants but also professional and competent at managing them too. Highly recommended...... Read more
Landlord
8th Apr 2019 (6 years ago)
T Chew
Helpful staff throughout our tenancy. Tammy was really helpful and efficient with the check out, and getting our deposit back to us in time.... Read more
Tenant
5th Apr 2019 (6 years ago)
B johnson
I was previously with another letting agent in Liverpool , (not happy) changed to Reeds Rains Feb. 2019. up to and including today 05/04/19, service has been excellent ,any queries/problems been dealt with quickly-efficiently-courteously , in my case special thank you to, Maggie and Tammy, I am sure all members of staff are equally able
Brian Johnson... Read more
Landlord
5th Apr 2019 (6 years ago)
C Rodgers
No phone calls returned. Office CLOSED DOWN AND EMPTY in Crosby and I was not told!!! We have to phone up to get feedback on lettings. Go to Open Rent would be my advice they are way cheaper. R R r a joke... Read more
Landlord
27th Mar 2019 (6 years ago)
S Federico
The WORST agengy, poor service. Absolutely to stay away from them. Could write a full book about my bad experience with them. They lie to their customers and deal with their job in unprofessional way. JUST STAY AWAY FROM THEM if you are rentig or selling.... Read more
18th Mar 2019 (6 years ago)
Y lu
Compared seven selling agencies, finally choice and entrust the agency to handle to sell me houses. no amount of words can't express my for the satisfaction experience. They do things very efficient and responsible, not because they want to sell deal and push down your prices, the biggest ideal price for the landlord get. I really happy, very trustworthy. I will highly recommend it. **Specially Kate Muirand, Oliver Hayden and Justin all are super friendly and nice.... Read more
Seller
22nd Feb 2019 (6 years ago)
D A
Very bad agency.
Never responded our queries.
Still waiting for a reference.... Read more
16th Feb 2019 (6 years ago)
J Preece
Efficient, professional and thorough throughout. The whole process, from first viewing, to application, to move-in, was seamless. Thanks to all the team in the Liverpool office.... Read more
Tenant
1st Feb 2019 (6 years ago)
D doran
Maggie Lyons made the process of renting for the 1st time in 55 years a smooth and pleasant one! She communicated really well and helped me navigate all my 'technical' challenges. Would use again!... Read more
Tenant
26th Jan 2019 (6 years ago)
T Chaggar
An excellent service provided by Reeds Rains from start to finish. Justin and Oliver were great in keeping us up to date with all proceedings and very quick in answering any queries by phone or email. The whole process was managed really well with minimal fuss. No pressure and always a pleasure to deal with. Justin was very confident about the sale of the property and the expected price the auction would fetch. It was even better when the expected price was exceeded by almost 7%.Highly recommended!... Read more
Seller
27th Dec 2018 (6 years ago)
S Goldsmith
I was so impressed by the level of service that I received from the Lettings Team. They are quick, efficient and very helpful. They helped me move into my new home within one week so that I could start my new job.... Read more
Tenant
28th Nov 2018 (6 years ago)
L Randles
Worst organisation I have ever had to deal with. We source properties in Liverpool City centre and have actually now had to stipulate in our contract that we don't deal with these guys due to how much time has been wasted (the only agent we refuse to deal with in Liverpool). Incompetent, rude, unprofessional and I would think very hard before using them to sell your property. They have a really bad name anyway though if this stops even one person being another victim of their bad practice it will be time well spent. Please don't risk selling your property with these guys as they make it so difficult for any potential buyers to see your place. One of those agents that use "viewers" so that when you do actually finally get in one of their apartments they dont have a clue about the property. To think they charge a percentage of a sales price is outright scandalous.... Read more
Seller
22nd Nov 2018 (6 years ago)
L Montague
outstanding service... Read more
16th Nov 2018 (6 years ago)
S Horner
Recently let my property with Reeds Rains City Living, I was seriously impressed with the service that I had received. They carried out late night viewings & went above & beyond to find me a tenant.... Read more
Landlord
13th Nov 2018 (6 years ago)
R Murray
liars and cheats! they tricked me into letting out my property for 12m with all the rent upfront rent and then the tenant moved in and they didn't pay it!... Read more
Landlord
8th Nov 2018 (6 years ago)
M Casey

The service provided for landlords is certainly not up to par. They failed to collect several months rent from my previous tenant. In addition, they failed to notice that the tenant was in fact paying 100 pounds less every month for half a year. They then renewed the contract for the tenant at the "discounted" rate. When the tenant moved out, the property was 'cleaned', but the cleaners did not note that food was left in the freezer resulting in a fly/maggot infestation, and of course the entire fridge/freezer unit had to be replaced. All this, and not even an apology, nor any sort of explanation from the management. They won't even give you a discount on the management fee, nor bear any of the costs for their incompetence. In addition, emails regarding repairs to the property always seem to be sent on Fridays. One has to wonder if this is so that their contractors can charge more for working over the weekends. Overall I'm exceedingly unhappy with the service they have provided.... Read more
Landlord
12th Oct 2018 (6 years ago)
M Hensey
Complete waste of time, from moment of starting property selling to being sold, now released keys for property yet money has not been paid in yet, completely avoid, do not use... Read more
Seller
28th Sep 2018 (6 years ago)
G Skirrow
really helpful, lovely people and fast turn around for emails and admin... Read more
15th Sep 2018 (6 years ago)
A Weir
I have recently rented a property through Reeds Rains lettings agent and the service was impeccable. The staff were friendly and efficient, making the move in process quick and easy. I look forward to my tenancy with them as the managing agent.... Read more
Tenant
7th Sep 2018 (6 years ago)
L Slade
Simply the Best
Justin and all his staff at the city centre office have been professional , courteous and extremely knowledgeable.
it has been comforting to know that the sale of my property ( which is quite a stressful time )was made much more bearable knowing that Justin and his team had my best interests at heart.
Emma sorted out our mortgage expertly and was a delight to work with, I would not hesitate to recommend using their mortgage service.
Thank you all for making a stressful time much more bearable... Read more
Seller
31st Aug 2018 (6 years ago)
M Shaw
Great team of professionals to assist you in purchasing a new property. Emma who works as a mortgage broker/advisor at the branch went above and beyond and I would highly reccomend you use her. Olly who provided day to day support was very communicative and was always on hand to assist with questions and resolve any issues. I’d have no quarms using reeds rains again for my property needs!... Read more
Buyer
10th Aug 2018 (6 years ago)
E Kay
Absolutely incompetent. I ended up having to directly contact the landlord in order to sort out any repairs. Almost everyone I dealt with (on the occasions where Reeds Rains actually decided to try to address my issues or questions) seemed to have no clue what was going on. Hands down the worst experience I've ever had with an estate agent.... Read more
Tenant
11th Jul 2018 (6 years ago)
R Chmiel
Great service from the team, especially from Property Management being lead by Chris. Outstanding help with the repairs I needed to have done and great help with all the paperwork. Definitely recommended!... Read more
Landlord
26th Jun 2018 (6 years ago)
K Lowry
Lovely, friendly staff. Very professional and great to deal with, always putting their clients first.... Read more
25th Jun 2018 (6 years ago)
S Abram

I moved out of the house I rented through Reeds Rains in February 2017. I would never rent a property through them again. We had lots of problems and issues with them. An example of the disgraceful way we were treated - We had moved out of the property and just over a week later received an email from them asking why we had moved the shed. It was in place when we left and we had not been back to the property. It was at the time of the exceptionally strong winds caused by storm Doris which I believe had moved the shed as it was much lighter since we had moved our belongings out I have included the email below we were sent. We were not asked if we had been back and moved the shed we were asked why we had. I would give them minus stars if I could. Photographs of the property inside and out were taken on the day we left. The guy taking the photos locked the property and we all left.
Hello xxxxxxx
I met with the Landlord on Friday in place of xxxxx and the landlord has requested an explanation for why the larger of the two sheds had been moved in the last week or so. She had specifically arranged to have the side of the smaller shed repaired on Friday only to find the larger shed had been butted upto the side giving no access.
Can you please let me know the reason for moving the shed.
Kind regards
xxxxxxxxxxxxx... Read more
Tenant
5th May 2018 (7 years ago)
M ALMARHOUN
Very simple and quick work and the staff are nice.... Read more
30th Apr 2018 (7 years ago)
A Keshavarzi
After 4 years of living at a property in Liverpool managed by Reeds Rains, I only have positive things to say about their service. Although there were communications difficulties in the early stages of tenancy, those have now all disappeared and the staff at Reeds Rains are prompt, helpful and understanding to assist with any query or problem. In the last year especially, they have made living at our flat incredibly easy. Recently, we were assigned Chris O'Leary as our property manager and he has been proactive and supportive in all our dealings with him. We couldn't recommend him more.... Read more
Tenant
26th Apr 2018 (7 years ago)
R H
1 star is too many. Absolutely terrible. Problem after problem and reporting them only made things worse.... Read more
17th Apr 2018 (7 years ago)
A Liem
I have been with Reeds Rains Liverpool for many years and the company has been going through a rough patch the past year. Since Chris O'Leary and Tammy have been in charge, it seems to have stabilised and it is running well again. Hopefully they will continue staying in the branch as their pro-active energetic approach seems to have made the difference!... Read more
Landlord
23rd Mar 2018 (7 years ago)
C Brinsdon
My favourite part was when I wasn't given a key fob to get into my building for 4 out of the 6 months I lived there - eventually had to buy my own (and wasn't reimbursed), now that's what I call service.... Read more
Tenant
13th Mar 2018 (7 years ago)
K Jones
This is the first time I have dealt with Reeds Rain . I am a M.D of a Housing Association that provides accommodation for the homeless . All I could say is that the service I received when recently purchasing a property from them was absolutely fabulous and all involved were very professional , polite and very informative . I must point out that the Manager , Justin was amazing in his approach and the way he dealt with things . It’s so reassuring that companies still exist that provide such a quality service . A massive Well Done Reeds Rain... Read more
Buyer
11th Mar 2018 (7 years ago)
C O'Mahony
Justin Barton from Reeds was great. very professional and supportive throughout.... Read more
22nd Feb 2018 (7 years ago)
M Neill
Having been a customer of Reedsrains(City living Liverpool), for a number of years, we were in the process of looking for a change. Previous management had made lots of empty promises, and lots of un returned phone calls. When Justin Barton took over as the new manager, and introduced himself, we just said, another manager full of promises.
We have to admit , we were wrong. Justin was a breath of fresh air. The few issues we had, not only were dealt with, but we has great communication by phone and email. It's a pity he hadn't been there sooner.
He has always been very professional and we felt that he always had our best interest at heart, as it should be. Tammy and Simon were assigned to our account, and were also very helpful. The new change of manager was very welcome, and has definitely has a positive effect, in our opinion.... Read more
Landlord
17th Feb 2018 (7 years ago)
K Khokhar
This Review is for Justin who changed my view for selling my property through Reed's Rains.
I would highly recommend Justin from Reeds Rains. He kept on the top of the matters all the time and kept me in loop. prompt actions taken and replied me back on every queries i had.... Read more
Seller
2nd Jan 2018 (7 years ago)
S Brixia
the worst real estate agency in Liverpool
They make fun of you, if you are not english... Read more
19th Dec 2017 (7 years ago)
G James
Received a call from Pam / Property Consultant regarding properties for our clients portfolio, we have not looked in the Liverpool area, however this lady went into great detail, about the opportunities in investing . Will discuss the opportunities in the Liverpool area with the team. Might be as good as Sheffield, or Manchester. Will be in touch Pam, Good chat... Read more
Landlord
6th Dec 2017 (7 years ago)
T Notman
Courteous and friendly staff - diligent, informative and fast responses to all my queries.... Read more
30th Nov 2017 (7 years ago)
S Carlotti
My girlfriend and myself called at the Branch this evening. Looking for a property near where we work. What a great service we received. A lady called Pat , looked and talked us through not only properties to rent in the area, but possibly buy in the future we are looking to buy next year. Will revisit when ready to buy. Excellent service, very helpful... Read more
Tenant
29th Nov 2017 (7 years ago)
S Panayiotou
Excellent service and friendly stuff. The company has a variety of specialists and people who can assist you for a first buy. Emma Bowman is my mortgage advisor and up to today she still manages all the bits and bobs that come up with the whole process (including future remortgaging and advice on rates). She is the person to go to! Highly recommended as she is also independent if you would like to just use the advisor and not the company.... Read more
Buyer
21st Nov 2017 (7 years ago)
P Baldock
The staff were very helpful and I can’t understand some of the comments. Many thanks for a comfortable move from London to Liverpool.... Read more
1st Nov 2017 (7 years ago)
R Pétuya

I am puzzled to see either very good or extremely bad reviews about Reed Rains Liverpool. My girlfriend and I were looking for an apartment in Liverpool. Even if we finally didn't go through with one of their apartments they have been very friendly and professional. Everything was not perfect but it never is (they can only offer you something among the choice they have!!), and if not for a formal problem (we are not from UK so somethings are more complicated) we would have chosen one of their flats. Simon Byrne who was in charge of us was by far the most pro-active letting agent we have been dealing with in the pas two weeks in Liverpool. I comparison with how we have been received (Venmores was a joke!! Almost no care for us when we went by the agency. We have been attended by an unpleasant bored desk girl, then after a viewing we learnt that we had to pay non refundable fees to apply for a property that we had no guarantee to have since there was other potential applicants. That's what I call con artists!), I fairly suggest you give it shot.... Read more
19th Oct 2017 (7 years ago)
E Cullen-Tinley
Very friendly, accommodating and attentive staff. Always ready to answer any query I may have and quick to follow up on any inquiries. The property I rent is in excellent condition and very well-managed.... Read more
Tenant
18th Oct 2017 (7 years ago)
J Meadowcroft
The staff are lovely but the company's hopeless. Asking for the simplest tasks to be performed was like getting your teeth pulled without anaesthetic. Over a year's tenancy I think the two months it took them to fix the shower and toilet is up there with the worst of it.... Read more
Tenant
13th Oct 2017 (7 years ago)
S Harper
Highly Recommend... Read more
10th Oct 2017 (7 years ago)
W John
I must say that Justin Barton from the liverpool branch is one of the best members off staff ive ever had the pleasure to deal with. He was friendly, knowledgable and polite. 5 star customer service from him... Read more
10th Oct 2017 (7 years ago)
A Carlton

The worst customer service we have ever received, this place really is a joke of an estate agents. We had rented through City Residential for a year with no problems, then our landlord decided to change to Reeds Rains City Residential Liverpool in Dec 2015, and that when all the problems began. We received a letter notifying us that we were late on the payment, we advised them that we wished to keep the payment on the same date as at our previous estate agents and the payment was not late as we paid on a later date, they said they would change this date. The next month we received another letter advising us the payment was late, yet again we contacted them- and no payment date change had been made, they also complained about the lack of reference number on the direct debit details we made yet me never received any correspondence from Reeds Rains to let us know this reference number? We then received another letter, stating that we had completely missed a months rent- which we hadn't. It then took 2 months of phone calls- and the same answer that they will get in touch with the accounts team and call us back- of course they never did, time and time again. Despite bringing in proof of bank statements to show when the money was transferred and also a statement from our previous estate agents that all our payments were up to date up until we were transferred over, they were unable to give us an answer. Finally after two months they then agreed that a mistake had been made on their part and we was up to date. No apology. We then had constant inspections every 3 months- which we found utterly unnecessary having two a year with the previous agents. It was also laughable that when the inspector came around he complained that we hadn't replied to an email that he'd sent to arrange the inspection and then had to call us, yet at the end of the inspection he slipped up by asking for our email address as he didn't have it? After another year of living in our flat in Liverpool City centre we decided to move a little further out. We saw a few potential places, two of them being with Reeds Rains, my partner wanted to look elsewhere but we decided to give it a chance. We organise a week in advance on a day we were both off work to go view the place, we waited 20 minutes- no sign of the agent- we called and they said he'll be there in 10 minutes- but would be like to re-arrange- we said no we'll wait- they seemed annoyed at this. After waiting 45 minutes the agent turned up. Gave a half hearted apology, then attempted to show us the property- he started going up the flight of stairs until we informed him that it was in fact a ground floor apartment that we'd come to see, he also didn't know which door was the flat we were going to view? It really was a joke. After this experience, I then cancelled the other viewing, to then receive a phone call on the day of the cancelled viewing to ask where I was? When we finally moved out and gave 1 months notice we received no confirmation that the email had been received, which lead to another phone call. When we moved out we were again accused of missing a payment. It took another month after we'd moved out to get this sorted. So of course our deposit was then delayed being refunded by over a month. All because of the complete incompetence of the staff. The place really is a joke and I really don't know what they do all day in this branch, as they're clearly not returning phone calls. We were also in a group email with our landlord to sort out the 'missed payment' which he agreed we didn't owe, and he was complaining also about their lack of correspondence and action taken on getting the flat advertised for new tenants. We had nothing but problems with this agent and it has been a breath of fresh air dealing with our new estate agents as 1. they answer the phone and 2. they do things when they say they will!!!!!... Read more
Tenant
21st Sep 2017 (7 years ago)
Soph
I had a very good experience dealing with Emma Bowman, she was very quick, efficient and took the time to explain me everything in details. It was my first time buying and my experience was not stressful at all. Emma is a great advisor, and I highly recommend her.... Read more
Buyer
11th Sep 2017 (7 years ago)
R Platt
The worst Letting Agents i've ever dealt with. Withheld my deposit from me for over a month now, giving me the run-around after my former landlord agreed to return it in full. Seeking legal advice against these con artists. Utter joke.... Read more
Tenant
18th Aug 2017 (7 years ago)
N Rickett
We signed the contract for a flat and were given the wrong keys, leaving us without access to the building. Washing machine/postbox broken. Zero communication. I will never rent with Reeds Rains again and I advise you to avoid them.... Read more
Tenant
1st Aug 2017 (7 years ago)
L Clarehugh
I would give this estate agent less than 1 star if possible. Had 2 viewings booked with them, they left us stood outside the first place waiting after not telling us they'd had an offer on it already that day and then booked a group viewing for the second place without informing us of this fact. Definitely avoid.... Read more
27th Jul 2017 (7 years ago)
IGCSESuccess
Probably the worst letting agent, ever! Had cancellation after cancellation (and was only notified 10 minutes before viewing!!) of course, I was on my way to the property on all occasions. No sincere apology given and no attempt to reschedule. Avoid at all cost!... Read more
27th Jul 2017 (7 years ago)
G Clarke
Honestly the worst experience with an estate agent I've ever had. It took weeks and weeks past the point of the deposit amount to be returned for them to actually do it, making excuses like the money "bouncing", the accounts department not being in, and other shoddy excuses. They say they'll call back and never do, and do not show any regard or care for your needs. Throughout the tenancy we reported issues with the flat and reminded them in several email, all to no avail and our emails were mostly ignored. They're incompetent, they lie to you rather than admit the mistakes they make and are just looking to hold your money for as long as possible to sort their cash flow problems. AVOID - I wish I could give 0 stars.... Read more
Tenant
21st Apr 2017 (8 years ago)
A Smith
Stupidly had property managed under this absolute incompetent company in Liverpool. They tell lies to cover their backs, cannot carry out simple tasks and full of false promises. It is impossible to speak to a manager, you are constantly told you will receive a call back which never happens. I would avoid like the plague. Its an absolute shambles and 1 star is too high a rating!... Read more
Landlord
6th Apr 2017 (8 years ago)
B nagaraju
this is the worst agency, dont want to refund my deposit even through i paid all rent and landlord told them to issue full refund.... Read more
Tenant
17th Mar 2017 (8 years ago)
R S
The worst agency in the world not just in Liverpool... Read more
14th Apr 2016 (9 years ago)
Blackbird2911
We were very interested in a flat, and had booked a visit. But it was cancelled and they never called back. So we've been to the agency to schedule another appointment and they said they will keep us in touch to reschedule the visit, but they never did. (They had our email address and phone number) Really bad agency. We were ready to take the flat but they didn't seem to care too much... Read more
22nd Jan 2016 (9 years ago)