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Home
Estate Agents in London
MB Property Services

MB Property Services

2.7

35 reviews

Closes at 8:30pm

17 Nottingham Street, W1U 5EW

MB Property Services are an estate agent in London. They mainly list properties in W1. Over the last 6 months, they've listed 0 properties, with 0 currently on the market.

Opening hours

Monday 8:00am - 8:30pm
Tuesday 8:00am - 8:30pm
Wednesday 8:00am - 8:30pm
Thursday 8:00am - 8:30pm
Friday 8:00am - 8:30pm
Saturday 8:00am - 8:30pm
Sunday 8:00am - 8:30pm

View all details

MB Property Services Reviews (35)

Have you used this agent?

All (35)

Seller (0)

Buyer (0)

Landlord (3)

Tenant (19)

General (13)

J Parks

**WARNING** DO NOT USE As others have noted, Marilyn starts off fine, but then becomes increasing more difficult to get a hold of for any basic communications regarding the flat. We moved out when our lease was up and were told by Marilyn that we would have our deposit back within 10 days. It's now been over a month and we have sent numerous emails, texts and phone calls about the return of our deposit and no responses at all.... Read more

Tenant

17th Aug 2024 (25 weeks ago)

A Azmi

This has truly been the most frustrating property service I've ever encountered. They rarely answer calls, and when they do, they repeatedly promise to call back, but then they simply ignore you.... Read more

7th Sep 2023 (1 year ago)

H kennedy

Marilyn was extremely helpful in helping me find accommodation. She responded promptly to enquiries, kept in touch and was very thorough in her work. Thank you... Read more

Tenant

17th Jul 2023 (1 year ago)

emma?

If you are Chinese and happen to see this review, you are lucky. For the past two years, I have been living in agony. On the first day, I move into the house, I found that the house has not been cleaned, the TV cannot be watched, later WIFI(all included in my contract) and the kitchen sink is blocked(I have to wash my dishes in the bathroom in the past 2 years). It was my first time renting a house in London, so I made the mistake of not checking the reviews. If there is any problem with the house(the agent is managing the house), Marilyn either ignores it or sends someone who is not competent to take a look and then leaves it at that. In the last month before I moved out of the room, the kitchen sink was finally fixed because Marilyn finally found a plumber. This was because the situation had become so bad that there was standing water on the kitchen floor. Marilyn also thought that we should split the cost of the repair, but of course, I didn't agree. After I moved out, she started delaying my request for the return of my deposit. Fortunately, the deposit was held by a third party. Until I used legal means to urge her, she agreed to return the deposit. Of course, she falsely accused me of causing stains on the bathroom floor, even though it wasn't true. But I really didn't want to waste any more time with her. If I've said all this and you still want to rent from her, then on the first day you move, take pictures. I know you'll need them later. Of course, what I am saying is all true. I can find all of my former roommates to testify for me. ?????????????????????????????2???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????????Marilyn????????????????????????????????? ???????????????????????????Marilyn?????????????????????????????Marilyn???????????????????????? ???????????????????????????????????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????????????????... Read more

26th Apr 2023 (1 year ago)

S Phillips

A very experienced and hard working estate agent... Read more

5th Apr 2023 (1 year ago)

A Ladhani

I called this company to enquire about a property and the lady who answered seemed extremely rude and abrupt. She wouldn’t even let me get a sentence in and went on to complain that I was calling from an international number and that I should WhatsApp her instead. I tried to WhatsApp her but my phone bugged out and lost her number. I called her again and she had the same attitude and wouldn’t let me get a sentence in, going on to say that she would WhatsApp me instead. When I didn’t hear from her in the next few hours I called the company again, the same lady picked up with the same attitude, wouldn’t even let me tell her what property I was interested in. She got extremely rude, started talking over me and had a bad attitude in general. She said she would WhatsApp me and when I mentioned that she should use the country code for my country or she wouldn’t find me on WhatsApp ( I mentioned this since this was a problem other agents were facing ) she gets lippy with me and goes on to say “ believe me, I know how to use country codes”. There was no need for such unpleasant attitude. I don’t know if it was a racist thing or she’s just rude in general. Don’t bother doing business with them, who would want to deal with such an unpleasant lady for the duration of their tenancy when there are much nicer agents and companies in the city.... Read more

6th Dec 2022 (2 years ago)

N amkieh

WARNING TO ALL PEOPLE OF COLOUR. If I could give zero stars, I would. I called up this agency for advice on finding an apartment to rent while I was overseas and the conversation was incredibly racist and the woman on the phone was not only EXTREMELY disrespectful but based her attitude on what she perceived was an immigrant speaking on the phone. She kept mentioning that I was ‘ obviously not in the UK‘ and SCREAMING at me on the phone! I will NEVER go back to this racist establishment and warn others not to as well.... Read more

Tenant

22nd Sep 2022 (2 years ago)

A Paul

Quite literally the worst service I have ever recieved by a lettings agency. Agent constantly interrupted and asked me to hurry my querry, complaining of the amount of calls they were taking at the moment. Would rather be homeless than let with this agency.... Read more

Tenant

21st Aug 2021 (3 years ago)

A Machaira

I have literally never complained or written a review. I was about to see a house viewing. I see the house i make an offer on the spot, i am even willing to pay 6 months in advance . The woman looked sweet and straight forward at the beginning. She saod i will let you know asap. I texted her if she asked the landlord the offer she told me she would tell me by afternoon. I was waiting all afternoon nothing. I texted her next day, nothing no message no call. I called the following 3 days every single day, no answer. The 4th time i called her she answered and she said the answer is no becayse of x, (which i could provide btw) i will call you later to talk about it , and of course never did. Lost my time big time , superrrrr unprofessional.... Read more

Tenant

16th Jul 2021 (3 years ago)

L Hughes

NEVER trust this property agent. This was the worst renting experience I have had in my 15 years of renting in London. 1. THE MAIN REASON TO AVOID THIS AGENT: Thank goodness our deposit was under the Deposit Protection Service (DPS) - the agent and landlord made false claims; tried to take most of our deposit for fabricated reasons (not in the check-in / check-out report); tried to falsify documents (having another check-out agreement done 3 months after our departure - not agreed to by the DPS); and luckily didn't get any money, but tried to lie, falsify, modernise and replace items un-neededly using our deposit,etc. DO NOT TRUST THEM. We have only just got all of our deposit back 4 months after leaving the property! 2. The property was filthy and unclean on moving in. 3. As soon as we'd signed the contract, the agent was consistently "too busy" - never picked up calls, never replied to emails or messages - replies were "too busy currently". 4. They consistently had works men coming in to make alterations in our apartment for the properties above us, with little to no notice. 5. The landlord wanted to frequently visit - one time to show friends around the property - under the pretence they had people who wanted to "inspect the works" - for rented accommodation, we felt the property was not ours and we had no privacy. 6. The landlord instructed works on our property's patio (which you cross to get out), of which the agent was aware, including it being dug up - without notice. I nearly had an accident. 7. The landlord instructed refurbishment on the upper apartment, of which the agent was aware - meaning scaffolding was build over our apartment, blocking out all light for nearly 3 months - without notice. 8. The Agent didn't reply to their obligation to respond to the DPS claims - they only responded when we threatened legal action 3 months after departing the property.... Read more

Tenant

13th Mar 2021 (3 years ago)

A James

I hate giving bad reviews, however this review is intended to warn tenants (I cannot speak for Landlord's) and things they should be aware of. Note none of this is opinion, it is an accurate description of things that have happened. 1 - The day we moved in the property was filthy and we had to get MB Property to arrange a cleaner. This ended up being a heavily pregnant lady who was expected to deep clean a 2 bedroom apartment (it needed a deep clean due to development works and was incredibly dusty). Unfortunately this was a sign of things to come. 2 - Overall service during our time when there was issues was substandard and in the end I ended up fixing things myself as I knew it would be more of a headache to call MB Property Services. You will be told its wrong time to call or too busy to help. This echoes other reviews I have seen and I can attest this to be the case. 3 - By far the biggest warning I can give is the checkout process. I am firstly very pleased the DPS scheme is in place. The landlord attempted to not only charge us for additional work on improving the property but then they supplied a new checkin report 2 months after we moved out as evidence towards their case. This is so low and dishonest it makes me wonder what else this company gets upto. Thankfully we got our full deposit back and I wish I could publish the rejected document for all to see. I must urge anyone looking at a property marketed through Marilyn Bryant to proceed with caution or if at all possible avoid. If its a property you like make sure you are all over MB property Services from the start and be watchful of any bad business practice's. Infact expect them and then you won't be surprised when they arise. Protect yourself and document everything as trust me it will come in handy when you move out. I can only hope that companies like this and the people who run them are not in business one day. They don't deserve to be.... Read more

Tenant

3rd Mar 2021 (3 years ago)

Anonymous Tenant

NEVER trust this property agent. This was the worst renting experience I have had in my 15 years of renting in London. 1. The property was filthy and unclean on moving in. 2) The appliances were consistently faulty, including water pressure - the agent was useless, did not respond the messages, and didn't offer any help. 3. The agent was consistently "too busy" - never picked up calls, never replied to emails or messages - replies were "too busy currently". 4. They consistently had works men coming in to make alterations in our apartment for the properties above us, with little to no notice. 5. The landlord wanted to frequently visit - one time to show friends around the property - under the pretence they had people who wanted to "inspect the works" - for rented accommodation, we felt the property was not ours and we had no privacy. 6. The landlord and agent instructed works on our property's patio (which you cross to get out) - including it being dug up - without notice. I nearly had an accident. 7. The agent and landlord instructed refurbishment on the upper apartment - meaning scaffolding was build over our apartment, blocking out all light for nearly 3 months - without notice. 8. The Agent didn't reply to their obligation to respond to the DPS claims - they only responded when we threatened legal action 3 months after departing the property. 9. THE MAIN REASON TO AVOID THIS AGENT: Thank goodness our deposit was under the Deposit Protection Service (DPS) - the agent and landlord made false claims; tried to take most of our deposit for fabricated reasons (not in the check-in / check-out report); tried to falsify documents (having another check-out agreement done 3 months after our departure - not agreed to by the DPS); and luckily didn't get any money, but tried to lie, falsify, modernise and replace items un-neededly using our deposit,etc. DO NOT TRUST THEM. We have only just got all of our deposit back 4 months after leaving the property!... Read more

Tenant

23rd Feb 2021 (3 years ago)

L Graham

Interested in a property and agent was extremely rude on the phone, very unprofessional and she would call back. She called back and called me by the wrong name, then couldn't get off the phone quick enough. Very disappointing as I was interested in renting.... Read more

6th Feb 2021 (4 years ago)

Anonymous Tenant

This was my worst experience in dealing with a property agency! I've read some of the reviews (unfortunately after I used MB property service) and seems that I'm not the only one who got in this situation. The main this to know about this agency is that they DO NOT PROTECT TENANT DEPOSITS. I've been trying to figure out where my deposit is after MB refused to return under multiple excuses and lies, one time they even said that it has been returned to me, but as you can guess and by the way, I'm writing this review it (deposit) has never been returned. Anybody who is looking to rent a property in London should stay away as far as they could from them. I really wish I had enough time and resources to go to court and get justice, but for now, I only can help and inform other people about this "wonderful" agency! Don't make the mistake I did!... Read more

Tenant

1st Nov 2020 (4 years ago)

? ?

This agency 100% buys positive reviews!!! Don't trust them, especially this "nice" scammer Marilyn Agency of FRAUD & SCAM, STAY AWAY!!!... Read more

1st Nov 2020 (4 years ago)

A Sear

We rented a lovely flat with MBPS for 2 years and it was a great experience! The flat/service has been amazing and the check in process was smooth and we received our full deposit back promptly. We were well treated throughout our tenancy. Would recommend!... Read more

Tenant

13th Sep 2020 (4 years ago)

I Parry

Always friendly, helpful and successful !... Read more

9th Sep 2020 (4 years ago)

J McKinna

I have been a tenant in one of the properties managed by Marilyn Bryant for two years and I couldn’t recommend their services highly enough. The move-in process went smoothly. Any issues we had with the flat, which was seldom, were dealt with swiftly, reliably and following direct liaison with Marilyn herself. I have found through MBPS the experience to be much more personal and efficient than the larger agencies I’ve worked with in the past and I wouldn’t hesitate to recommend.... Read more

Tenant

24th Jun 2020 (4 years ago)

Anonymous Tenant

My worst experience in life. The Agency does not protect the deposit, always lies and ignores messages if you try to get relevant information from them... Read more

Tenant

4th May 2020 (4 years ago)

K80.8

The lady’s are fine as hell... Read more

21st Feb 2020 (4 years ago)

K Chao

I cannot believe this agent is still practicing! She lies and make false claims to keep tenant's deposit and provide false documents. I should have read all the previous reviews! Stay AWAY!!... Read more

Tenant

14th Feb 2020 (4 years ago)

Y Gautier

*** BEWARE OF THIS AGENT ***. *** DO NOT TRUST THEM *** After 3 years of renting with them, having paid all rents on time and without any problems, MARILYN BRYANT refused to return the deposit making FALSE CLAIMS !! MARILYN BRYANT supports Landlords that makes false claims!! - Refuses to respond to emails or texts - Claims almost £1000 for CLEANING, CURTAINS, ETC !!! Despite having never done any cleaning prior to moving in !! - Claims LATE PAYMENTS and PROVIDE FALSE DOCUMENTS !! - Doesn't fulfil basic need such as fixing washing machine or leaking taps ON TIME !!! But the COURT DECIDED otherwise and MARILYN BRYANT ended with NOTHING !! *** DO NOT TRUST THEM !! ***... Read more

Tenant

12th Feb 2020 (4 years ago)

S L

Marilyn compulsively lies making life harder for herself & everyone involved. Do not touch them with a barge pole. Super unprofessional. - UPDATE: for those reading the letting agencies response - quite evidently my name is not 'UK london' classic Marilyn gas-lighting the place up. If you look to my record of reviews prior to this one & since then, you will see they are mixed. What 'ulterior' motive' would I possibly have targeting a random family run estate agency? My motivation: I hope that you take this review onboard and uphold throughout the year the professionalism that you demonstrated before we signed the lease. I don't want anyone to be subjected to the same year of misery that myself and my flatmates were put through due to your unmotivated lying, ignoring of maintenance that was required to meet basic legal standards and prolonging of simple tasks. To offer one of many examples that might jog your memory - we lived in the flat for first several months with no working smoke detectors (which we were unable to replace ourselves due to the 14ft high ceilings) after being promised several times that you would get landlord's permission and get a handyman in. Then randomly towards the end of our lease you and the landlord stated that we had no choice but to give you access to do extensive (and might I add very loud/ disruptive works) to improve the fire safety of the flat for the next tenant. Based on mine & my flatmates horrific experience with Marilyn, I will not reveal my identity. I am already aware that Marilyn has already made false statements to the landlord and I do not want any further encouragement from Marilyn to my landlord who could refuse to offer us references for future properties. I am very aware of how grossly unprofessional your practices are. To landlords who use/ are looking to use Marilyn: If Marilyn manages the tenant on your behalf and portrays them out to be unusually difficult, it will likely be because she is feeding the tenants lies about you & feeding you lies about the tenant. We spoke to other tenants in our building that Marilyn also manages and they had exactly the same experiences as us. My only explanation is that Marilyn is overstretched and so gets extremely confused, or gas lighting to make it appear that she is doing more work (Marilyn's tenancy management business model: 'Make if look like you need her to manage your property as these tenants are extremely high maintenance'')... Read more

Tenant

13th Nov 2019 (5 years ago)

Beth

Great Letting Agent - we have been with Marilyn for almost 18 months now and had no problems. Recently our Shower fan was broken and they were quick to organise someone to come in and help us organise it. Makes life so much easier!... Read more

Tenant

2nd Nov 2019 (5 years ago)

X Pantel

Stay away!!!!! The property agent is not willing to help. Probably the most rude conservation I've ever had.... Read more

5th Sep 2019 (5 years ago)

S Webster

I have always found Marilyn and her team to be efficient, resourceful, and trustworthy. She is by far the best letting agent I have ever worked with. When you own property, one of the biggest concerns is the management of the tenants. With Marilyn, this concern is handled with seamless customer service, transparent fees and any voids/repairs are handled with urgency. She treats the property as if it was her own. Recommended.... Read more

Landlord

26th Aug 2019 (5 years ago)

N Plume

Ignore the fake 5-star reviews. This agent is a con artist and will lay it on thick at the start of tenancy, but compulsively lies and gets a kick out of winding up both landlord and tenant. AVOID like the plague.... Read more

11th Aug 2019 (5 years ago)

H Garba

Thank you to Marilyn and her team for helping me find two perfect flats (moved to a bigger flat after a few years)! Amazing service, she knew exactly what I wanted and it was a fast and secured process. Thanks again, really appreciate all your help and efforts.... Read more

18th Jun 2019 (5 years ago)

K Akin

Great experience with Marilyn and Mike! My entire rental process went very smoothly (1.5 years ago now), and she handled my tenancy renewal as well. She's quick to respond via phone, text, or email, and also very responsive outside the scope of normal responsibilities - i.e. when I locked myself out of my flat, she brought me a set of spare keys so I wouldn't have to call the locksmith. Absolutely delighted with the service so far.... Read more

Tenant

29th May 2018 (6 years ago)

S James

As a lanlord who has used Marilyn Byrant for years , I would highly recommend them.... Read more

Landlord

28th May 2018 (6 years ago)

S Zaoui

Great letting experience with Marylin, who has been an excellent agent during my 3 months in London. The flat was perfect as well as her services (check out, deposit etc...). We had no problem to rent the flat for a short term period, which could be very difficult for students in London. I recommend this agency!!... Read more

Tenant

28th May 2018 (6 years ago)

D Jakobsson

Took her about a year to return our deposit without any justification whatsoever, failing to inform us of basic rights as tenants that would have never allowed her to withhold it for that long in the first place. Lost our inventory check-in list and disclosed personal tenancy information publicly without our consent. What more could you ask for... Read more

Tenant

28th May 2018 (6 years ago)

A Ash

I have had an excellent experience letting from Marilyn Bryant Property Services. As someone who just moved to London, Marilyn was very helpful and accommodating for my needs when finding an apartment, and has continued to be a delight to work with. The apartments are well kept, safe and beautiful, and the individuals who work for the company are great. I recommend using them for finding a flat in London, especially if this is your first time living here.... Read more

Landlord

21st Mar 2018 (6 years ago)

H Toledo

I had an excellent experience with Marilyn and Mike. The service is professional and efficient, as well as human and personable which is rare in the real estate market. I highly recommend working with them!... Read more

15th Mar 2018 (6 years ago)

J Balcombe

First class service and they know the Marylebone housing market well.... Read more

31st Aug 2012 (12 years ago)

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