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Home
Estate Agents in London
MB Property Services

MB Property Services

2.8

34 reviews

Closes at 8:30pm

17 Nottingham Street, W1U 5EW

MB Property Services are an estate agent in London. They mainly list properties in W1. Over the last 6 months, they've listed 0 properties, with 1 currently on the market. They list properties for sale on Zoopla.

Opening hours

Monday 8:00am - 8:30pm
Tuesday 8:00am - 8:30pm
Wednesday 8:00am - 8:30pm
Thursday 8:00am - 8:30pm
Friday 8:00am - 8:30pm
Saturday 8:00am - 8:30pm
Sunday 8:00am - 8:30pm

View all details

MB Property Services Reviews (34)

Have you used this agent?

A Azmi

This has truly been the most frustrating property service I've ever encountered. They rarely answer calls, and when they do, they repeatedly promise to call back, but then they simply ignore you.... Read more

7th Sep 2023 (7 mo. ago)

H kennedy

Marilyn was extremely helpful in helping me find accommodation. She responded promptly to enquiries, kept in touch and was very thorough in her work. Thank you... Read more

17th Jul 2023 (9 mo. ago)

emma?

If you are Chinese and happen to see this review, you are lucky. For the past two years, I have been living in agony. On the first day, I move into the house, I found that the house has not been cleaned, the TV cannot be watched, later WIFI(all included in my contract) and the kitchen sink is blocked(I have to wash my dishes in the bathroom in the past 2 years). It was my first time renting a house in London, so I made the mistake of not checking the reviews. If there is any problem with the house(the agent is managing the house), Marilyn either ignores it or sends someone who is not competent to take a look and then leaves it at that. In the last month before I moved out of the room, the kitchen sink was finally fixed because Marilyn finally found a plumber. This was because the situation had become so bad that there was standing water on the kitchen floor. Marilyn also thought that we should split the cost of the repair, but of course, I didn't agree. After I moved out, she started delaying my request for the return of my deposit. Fortunately, the deposit was held by a third party. Until I used legal means to urge her, she agreed to return the deposit. Of course, she falsely accused me of causing stains on the bathroom floor, even though it wasn't true. But I really didn't want to waste any more time with her. If I've said all this and you still want to rent from her, then on the first day you move, take pictures. I know you'll need them later. Of course, what I am saying is all true. I can find all of my former roommates to testify for me. ?????????????????????????????2???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????????Marilyn????????????????????????????????? ???????????????????????????Marilyn?????????????????????????????Marilyn???????????????????????? ???????????????????????????????????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????????????????... Read more

26th Apr 2023 (11 mo. ago)

S Phillips

A very experienced and hard working estate agent... Read more

5th Apr 2023 (1 year ago)

A Ladhani

I called this company to enquire about a property and the lady who answered seemed extremely rude and abrupt. She wouldn’t even let me get a sentence in and went on to complain that I was calling from an international number and that I should WhatsApp her instead. I tried to WhatsApp her but my phone bugged out and lost her number. I called her again and she had the same attitude and wouldn’t let me get a sentence in, going on to say that she would WhatsApp me instead. When I didn’t hear from her in the next few hours I called the company again, the same lady picked up with the same attitude, wouldn’t even let me tell her what property I was interested in. She got extremely rude, started talking over me and had a bad attitude in general. She said she would WhatsApp me and when I mentioned that she should use the country code for my country or she wouldn’t find me on WhatsApp ( I mentioned this since this was a problem other agents were facing ) she gets lippy with me and goes on to say “ believe me, I know how to use country codes”. There was no need for such unpleasant attitude. I don’t know if it was a racist thing or she’s just rude in general. Don’t bother doing business with them, who would want to deal with such an unpleasant lady for the duration of their tenancy when there are much nicer agents and companies in the city.... Read more

6th Dec 2022 (1 year ago)

N amkieh

WARNING TO ALL PEOPLE OF COLOUR. If I could give zero stars, I would. I called up this agency for advice on finding an apartment to rent while I was overseas and the conversation was incredibly racist and the woman on the phone was not only EXTREMELY disrespectful but based her attitude on what she perceived was an immigrant speaking on the phone. She kept mentioning that I was ‘ obviously not in the UK‘ and SCREAMING at me on the phone! I will NEVER go back to this racist establishment and warn others not to as well.... Read more

22nd Sep 2022 (1 year ago)

A Paul

Quite literally the worst service I have ever recieved by a lettings agency. Agent constantly interrupted and asked me to hurry my querry, complaining of the amount of calls they were taking at the moment. Would rather be homeless than let with this agency.... Read more

21st Aug 2021 (2 years ago)

A Machaira

I have literally never complained or written a review. I was about to see a house viewing. I see the house i make an offer on the spot, i am even willing to pay 6 months in advance . The woman looked sweet and straight forward at the beginning. She saod i will let you know asap. I texted her if she asked the landlord the offer she told me she would tell me by afternoon. I was waiting all afternoon nothing. I texted her next day, nothing no message no call. I called the following 3 days every single day, no answer. The 4th time i called her she answered and she said the answer is no becayse of x, (which i could provide btw) i will call you later to talk about it , and of course never did. Lost my time big time , superrrrr unprofessional.... Read more

16th Jul 2021 (2 years ago)

L Hughes

NEVER trust this property agent. This was the worst renting experience I have had in my 15 years of renting in London. 1. THE MAIN REASON TO AVOID THIS AGENT: Thank goodness our deposit was under the Deposit Protection Service (DPS) - the agent and landlord made false claims; tried to take most of our deposit for fabricated reasons (not in the check-in / check-out report); tried to falsify documents (having another check-out agreement done 3 months after our departure - not agreed to by the DPS); and luckily didn't get any money, but tried to lie, falsify, modernise and replace items un-neededly using our deposit,etc. DO NOT TRUST THEM. We have only just got all of our deposit back 4 months after leaving the property! 2. The property was filthy and unclean on moving in. 3. As soon as we'd signed the contract, the agent was consistently "too busy" - never picked up calls, never replied to emails or messages - replies were "too busy currently". 4. They consistently had works men coming in to make alterations in our apartment for the properties above us, with little to no notice. 5. The landlord wanted to frequently visit - one time to show friends around the property - under the pretence they had people who wanted to "inspect the works" - for rented accommodation, we felt the property was not ours and we had no privacy. 6. The landlord instructed works on our property's patio (which you cross to get out), of which the agent was aware, including it being dug up - without notice. I nearly had an accident. 7. The landlord instructed refurbishment on the upper apartment, of which the agent was aware - meaning scaffolding was build over our apartment, blocking out all light for nearly 3 months - without notice. 8. The Agent didn't reply to their obligation to respond to the DPS claims - they only responded when we threatened legal action 3 months after departing the property.... Read more

13th Mar 2021 (3 years ago)

A James

I hate giving bad reviews, however this review is intended to warn tenants (I cannot speak for Landlord's) and things they should be aware of. Note none of this is opinion, it is an accurate description of things that have happened. 1 - The day we moved in the property was filthy and we had to get MB Property to arrange a cleaner. This ended up being a heavily pregnant lady who was expected to deep clean a 2 bedroom apartment (it needed a deep clean due to development works and was incredibly dusty). Unfortunately this was a sign of things to come. 2 - Overall service during our time when there was issues was substandard and in the end I ended up fixing things myself as I knew it would be more of a headache to call MB Property Services. You will be told its wrong time to call or too busy to help. This echoes other reviews I have seen and I can attest this to be the case. 3 - By far the biggest warning I can give is the checkout process. I am firstly very pleased the DPS scheme is in place. The landlord attempted to not only charge us for additional work on improving the property but then they supplied a new checkin report 2 months after we moved out as evidence towards their case. This is so low and dishonest it makes me wonder what else this company gets upto. Thankfully we got our full deposit back and I wish I could publish the rejected document for all to see. I must urge anyone looking at a property marketed through Marilyn Bryant to proceed with caution or if at all possible avoid. If its a property you like make sure you are all over MB property Services from the start and be watchful of any bad business practice's. Infact expect them and then you won't be surprised when they arise. Protect yourself and document everything as trust me it will come in handy when you move out. I can only hope that companies like this and the people who run them are not in business one day. They don't deserve to be.... Read more

3rd Mar 2021 (3 years ago)

Anonymous Tenant

NEVER trust this property agent. This was the worst renting experience I have had in my 15 years of renting in London. 1. The property was filthy and unclean on moving in. 2) The appliances were consistently faulty, including water pressure - the agent was useless, did not respond the messages, and didn't offer any help. 3. The agent was consistently "too busy" - never picked up calls, never replied to emails or messages - replies were "too busy currently". 4. They consistently had works men coming in to make alterations in our apartment for the properties above us, with little to no notice. 5. The landlord wanted to frequently visit - one time to show friends around the property - under the pretence they had people who wanted to "inspect the works" - for rented accommodation, we felt the property was not ours and we had no privacy. 6. The landlord and agent instructed works on our property's patio (which you cross to get out) - including it being dug up - without notice. I nearly had an accident. 7. The agent and landlord instructed refurbishment on the upper apartment - meaning scaffolding was build over our apartment, blocking out all light for nearly 3 months - without notice. 8. The Agent didn't reply to their obligation to respond to the DPS claims - they only responded when we threatened legal action 3 months after departing the property. 9. THE MAIN REASON TO AVOID THIS AGENT: Thank goodness our deposit was under the Deposit Protection Service (DPS) - the agent and landlord made false claims; tried to take most of our deposit for fabricated reasons (not in the check-in / check-out report); tried to falsify documents (having another check-out agreement done 3 months after our departure - not agreed to by the DPS); and luckily didn't get any money, but tried to lie, falsify, modernise and replace items un-neededly using our deposit,etc. DO NOT TRUST THEM. We have only just got all of our deposit back 4 months after leaving the property!... Read more

23rd Feb 2021 (3 years ago)

L Graham

Interested in a property and agent was extremely rude on the phone, very unprofessional and she would call back. She called back and called me by the wrong name, then couldn't get off the phone quick enough. Very disappointing as I was interested in renting.... Read more

6th Feb 2021 (3 years ago)

Anonymous Tenant

This was my worst experience in dealing with a property agency! I've read some of the reviews (unfortunately after I used MB property service) and seems that I'm not the only one who got in this situation. The main this to know about this agency is that they DO NOT PROTECT TENANT DEPOSITS. I've been trying to figure out where my deposit is after MB refused to return under multiple excuses and lies, one time they even said that it has been returned to me, but as you can guess and by the way, I'm writing this review it (deposit) has never been returned. Anybody who is looking to rent a property in London should stay away as far as they could from them. I really wish I had enough time and resources to go to court and get justice, but for now, I only can help and inform other people about this "wonderful" agency! Don't make the mistake I did!... Read more

1st Nov 2020 (3 years ago)

? ?

This agency 100% buys positive reviews!!! Don't trust them, especially this "nice" scammer Marilyn Agency of FRAUD & SCAM, STAY AWAY!!!... Read more

1st Nov 2020 (3 years ago)

A Sear

We rented a lovely flat with MBPS for 2 years and it was a great experience! The flat/service has been amazing and the check in process was smooth and we received our full deposit back promptly. We were well treated throughout our tenancy. Would recommend!... Read more

13th Sep 2020 (3 years ago)

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