lol

I recently assisted a friend in moving out of a London apartment she had rented through this agency. Unfortunately, our experience with the agency’s representative was extremely unprofessional and upsetting.
My friend, who is currently outside the UK, had asked me to collect her remaining belongings and return the keys on her behalf. When we arrived simply to do this, the agent showed up and, in an almost assault-like manner, very aggressively yanked the keys out of my other friend’s hands. We were not refusing to hand them over at all — we were simply holding them because we were in the midst of packing up her things. This was an unnecessarily physical and intimidating act that felt entirely out of line.
The agent behaved rudely and treated us as if we were second-class citizens, even though we were only there to help peacefully resolve the situation on behalf of someone who couldn’t be present herself. At no point did we cause any disturbance; we were simply doing what was asked of us. It is completely unacceptable for a business representative to use physical aggression or intimidation in any circumstance.
We do understand that the agency may have had prior problems with our friend — the tenant who is currently not in the UK. However, we were not her, and we had nothing to do with any prior disputes. The disrespect and aggression we were shown were completely unnecessary and unprofessional.
What’s more, the incident left my friend in tears, highlighting just how distressing and unwarranted the agent’s behavior was. No one should ever be made to feel unsafe or humiliated in a situation like this.
One staff member’s actions reflect the entire business, and based on this encounter, it’s clear that no one should have to deal with an agency that treats people this way. This level of unprofessionalism and lack of respect is beyond disappointing, and I strongly caution others to stay away from this agency entirely.... Read more
Tenant
16th Oct 2025 (17 weeks ago)
J Stewart-Moore

This company is an embarrassment. They already had to make a donation to my charity of choice because of their continual screw-ups. It took me over six months working with the Property Ombudsman to accomplish that.
HERE IS THE LATEST...............It has been six months since they were dismissed from "managing" my rental house for me. "Managing" is a very flattering description of what they were doing, I would honestly describe it as MISMANAGING. Yesterday, (six months later), I received an invoice from them for admin fees for third quarter and fourth quarter. They had done nothing.........zero, zilch , NOT A THING...........yet they charged me £240.00 for a filing fee.....which they had not filed. I immediately wrote to these clowns and asked what the fees were for and requested afull explanation explanation and description of the filing fees. Today............with NO, ZERO, ZILCH explanation at all and certainly NO, ZERO, ZILCH apologies they sent a revised invoice crediting my account. They are either extremely dishonest or grossly incompetent.
Even if it is simply gross incompetence I would strongly recommend avoiding them.... Read more
Landlord
27th Mar 2025 (10 mo. ago)
S Meyohas
I found that Druce agency has a great selection of flats to rent or to sell, and offer a good service. I was recently helped by one of their agents Laura Stamp... I was more than satisfied. She tried hard to find me the perfect flat and I thank her again for all her help.... Read more
16th Mar 2025 (10 mo. ago)
K Ren
I had a frustrating experience with Druce when trying to recover an £800 deduction that was taken from my rent refund to cover an outstanding utility bill. Despite clear written confirmation that any excess would be refunded, I received no proper breakdown, no final bill, and evasive responses when I followed up for months.
Their handling was unprofessional and lacked transparency. Emails went unanswered, and when they finally responded, they ignored key details and shifted responsibility instead of providing clear answers.
If you’re considering renting through Druce, be prepared for poor communication, a lack of accountability, and difficulty getting your own money back. I wouldn’t recommend them to anyone who values professionalism and honesty.... Read more
Tenant
14th Mar 2025 (10 mo. ago)
J Jr.

I can not recommend or endorse this agency, especially for Americans moving to the UK who are used to a 100x better experience working with rental agencies. I rarely ever leave bad google reviews but this agency deserves it. When I received the keys to my flat, I walked in the door to an incessant, loud beeping noise because they had not replaced the battery to the fire alarm. I had to get on a ladder and pull out the batteries so i didn't lose my mind within minutes of moving into my flat. On top of that, my home had not been adequately cleaned: they left so much of the previous tenant's trash and belongings that I spent the first 2 hours in the home throwing out the previous tenant's stuff. there were at least 50+ random items that were just shoved into cupboards and drawers. They had not even opened up the washer/dryer to remove the previous tenants' DAMP UNDERWEAR - disgusting. They cleaned the shower but left a shower curtain in that was covered with a considerate amount of mold. When I let the team know within hours of moving into my flat, they neither accepted responsibility nor made any offer to remedy
On top of that, their communication is horrible. An agent either leaves or gets fired every month so you are constantly having to track down new people to speak with when there is an issue or request. I was and continue to be disappointed in the quality of service I was expecting for what is supposed to be one of London's best agencies.... Read more
Tenant
25th Jan 2025 (1 year ago)
J Thompson
I chose Druce because I’d been happy with their service a few years ago. Despite new faces the care and thoroughness with which they listened and dealt efficiently as well as sympathetically over the few months, did not disappoint. Guy was always a good communicator and also helpful in the way he helped both seller and buyer over the line as well as possible. I’m happy to recommend Druce and Guy as their representative dealing with this sale... Read more
Seller
10th Jan 2025 (1 year ago)
A Fanchin
Had a great experience working with Guy, really recommended... Read more
10th Jan 2025 (1 year ago)
I Sanchez
After months of searching for the right property Druce has helped me find what I was looking for. Pia Foulser really understood what I needed and really helped me through the whole process to make it as easy as possible.... Read more
Buyer
25th Nov 2024 (1 year ago)
A Alfieri
Pia's fantastic! Highly recommend - they helped find us a perfect apartment.... Read more
15th Oct 2024 (1 year ago)
P Lines
Valentina Puleo did a brilliant job for us in a difficult market. Worked hard, tenacious and achieved a great result. Thanks... Read more
27th Jun 2024 (1 year ago)
I Hogg
a really great service from Iqbal and the team... Read more
3rd May 2024 (1 year ago)
R Barreto
It’s been great working with Druce. We moved from Tokyo to London, and they supported us online throughout the entire process. Buchard Klein was amazing, very supportive and attentive on the details of the flat, the renting process, and everything in between. They really made the difference for us. When we got to London, everything was all set up. Recommend a lot.... Read more
Tenant
9th Apr 2024 (1 year ago)
????
I’m very satisfied with my new home.
Seda is very cooperative and has a quick response. Thanks to her, I was able to find my new home quickly and soothly.... Read more
4th Mar 2024 (1 year ago)
S E
Buchard was a pleasure to work with. He was honest, kind, understanding and reliable throughout our entire letting process. Would definitely love to work with him again.... Read more
Landlord
4th Jan 2024 (2 years ago)
Buchard was a pleasure to work with. He was kind, understanding, reliable and honest. We would definitely work with Buchard again and entrust him with ours Lettings needs in the future.... Read more
Landlord
4th Jan 2024 (2 years ago)
G Wassall
Buchard Klein was very helpful, personable and efficient. Highly recommended.... Read more
15th Dec 2023 (2 years ago)
S Kiwalabye
I had the pleasure of working with Buchard In my recent apartment search and was incredibly impressed with the level of service provided.
Buchard was outstandingly professional , promptly addressed my needs and provided valuable insights of the housing market .
He kept me informed at every stage of the process and provided guidance that proved instrumental in helping me make informed decisions.
My experience with Buchard was nothing short of outstanding I am grateful for his exemplary service and would not hesitate to engage him again in the future.
Overall excellent service and experience... Read more
15th Dec 2023 (2 years ago)
Z Vieille
Never go for this agency they have entered my property with contractors without my permission as they keep a copy of my keys... Read more
Landlord
21st Sep 2023 (2 years ago)
S Herrmann
Great service, we dealt with Buchard, highly professional, very helpful and kind as well. High level experience.... Read more
11th Sep 2023 (2 years ago)
C K
Hannah, Daisy, and Buchard were lovely, extremely helpful, friendly, and pro-active in helping me find a place to rent. Even though I didn't end up renting with them, I plan on reaching out to them again in the future. Excellent experience.... Read more
Tenant
2nd Sep 2023 (2 years ago)
S Bruckner
I highly recommend working with Daisy Pitt at Druce. When we were viewing apartments Daisy was attentive to our preferences and tailored the search to our needs. Although we had been searching for a month with other agencies, Daisy helped us find the house within a few viewings and in a low supply market no less. Then, throughout the application process, Daisy advocated for us, was communicative, always available and highly organized. Thank you for helping us secure our dream home!... Read more
Buyer
29th Aug 2023 (2 years ago)
M Starbucks
Fantastic service and client care received. Thank you Daisy. An excellent flat in Marylebone , great location and the willingness for negating the terms was more than I was expecting especially compared to other agencies and agents. Looking forward to doing business with you again.... Read more
12th Jul 2023 (2 years ago)
H Walker
Have the privilege of working with Alexander Neale to help me find a London property as expat transacting remotely. Very professional and supported completion of purchase diligently and beyond expectation. Thank you.... Read more
Buyer
27th Jun 2023 (2 years ago)
J Stormon
Thanks to Imogen for all her help in finding our property. Her approach led us to a property that we wouldn't have considered previously and are extremely happy with!... Read more
31st May 2023 (2 years ago)
C Weiss
We had a phenomenal experience working with Druce. Daisy and Hannah were absolutely fantastic. Communicative, upbeat, and passionately invested in finding my boyfriend and I our dream home. We are eternal grateful for their support and persistence in our offer negotiations and representing us so well, and especially in helping us navigate the London rental market as ex-pats. THANK YOU!... Read more
Tenant
24th May 2023 (2 years ago)
L Kung
Have worked with Mitchell Murphy in the past - and am excited to work again with him now that he is with Druce. Always knowledgeable, transparent, and a true partner who listens to what is important to the buyer and seller!... Read more
23rd May 2023 (2 years ago)
M XHX

I just want to take a moment to thank Daisy Pitt through my one month journey of flat searching. I was mainly looking for flats in Mayfair and Marylebone and due to my high standards, I have contacted 9 agencies(including Dexter, Cater Jonas…)and Daisy is the only one who really takes good care of me. The journey began with Daisy sent email to me. After replying, I was busy stuck with work and not being able to pick up my phone during work hours. A lot of agencies would just stop contacting because clearly they don’t want to ‘waste’ time. Daisy was different. She called me 5 times with some picked up and some missed. The first time the line finally got in, I felt terribly sorry and I was going to call her back anyway after work. She is professional and proactive but completely not in a pushy way(that is very prevalent in W1 agencies)and she is totally a sweetheart. I felt blessed to meet her and I think she is excellent on her job. It was a great experience.
With gratitude,
Mary... Read more
Tenant
17th May 2023 (2 years ago)
D M
I have had the pleasure of Ally assisting me to find my ‘next home’ on 2 occasions, I will always recommend him.
Most recently, he found mine and my fiancés first home together and we couldn’t be more excited!
His expertise and experience is apparent in his approach. He is always calm, helpful and considered.
Thank you Ally!... Read more
Buyer
15th May 2023 (2 years ago)
W goodliffe
Ally is the best!!... Read more
15th May 2023 (2 years ago)
D Di
I have had the pleasure of working with Mike Loodus, a real estate agent who truly went above and beyond to help me find my dream home. Mike was meticulous, responsive, and made the whole process seamless for me. He took the time to listen and understand my needs, and was always available to answer any questions I had along the way. Moreover, he used his vast knowledge of the market to guide me towards properties that matched my budget and preferences. Thanks to Mike's expertise, I was able to close a deal in record time, and I couldn't be happier with the results. If you're looking for a real estate agent who values your time and resources, look no further than Mike Loodus. Highly recommended.... Read more
Buyer
11th May 2023 (2 years ago)
A Simpson
Relationship started after an enquiry I posted on Rightmove. TBH my experience when doing these things via Rightmove is mixed to say the least so I was pleasantly surprised to receive a quick call back. Mike introduced himself and then very thoughtfully and professionally asked pertinent questions as to my circumstances and what I was looking for. This led to a meeting and a review of properties that I might wish to view. Viewings were then arranged and conducted in a very knowledgeable, insightful and yet empathetic manner. Keen to listen but also challenge was as experienced property owners very welcome. I wouldn't hesitate to recommend.... Read more
11th May 2023 (2 years ago)
S yasho
Upon entering the office, I was greeted by a charming and welcoming lady who showed me to a meeting room where, unfortunately, my experience went sour. After reading a pile of pointless papers and being asked a bunch of unthoughful questions, I found myself with no other choice but to get out and head to the pub down the road.
On a positive note, the office was very well-kept, tidy and spotless to the point where I'm doubting whether I misjudged their ability of real estate management.... Read more
29th Jun 2022 (3 years ago)
S (Saad)
I worked with Druce when I was looking for my current residence. After having dealt with another letting agent who were an absolute hell to deal with, dealing with Druce was a pleasant change. They have been very professional and helpful. My letting agent was Rozie W who has hands down been the best and most honest letting agent I’ve worked with thus far. She painstakingly took the time to find places that matched my requirements. I highly recommend contacting her for your next tenancy/purchase!... Read more
20th Mar 2021 (4 years ago)

We recently put an offer on a flat which was accepted, and we subsequently appointed our solicitors and got our contractors and architects involved to start planning our works. We were very transparent that we wanted to make some structural changes in the flat and were making enquiries to understand what we could change.
The agent had explicitly told us (without us asking) that they had not been showing the flat to potential sellers. Much to our surprise, while we were still in the timetable agreed with the vendors, the agent had decided to negotiate with another party who put in a competing offer. Their reasoning was that they were put off by us looking into the structural changes we were going to make, despite us being transparent from the start and assuring them that the sale was not subject to that.
The agent had been fairly rude and prickly from the start, however this was the last straw. We were keen on the flat and had already spent a considerable amount in fees, but decided to withdraw. When you are dealing with agents, you don't expect them to lie to you and to deal with other potential sellers once you have started proceedings, especially while you are still in the timetable agreed with the vendors. Had they explained their concerns to us before doing so, or if we had passed the timeline agreed, it would have been understandable - however this was not the case.
I would advise you not to work with Druce. Buying a potential home is a big decision and you should feel secure that your estate agent is not acting unprofessionally or dishonestly. We've been in the real estate market for over 20 years and have never experienced anything similar, and will be advising our friends who invest in property in the area.... Read more
Buyer
11th Feb 2021 (4 years ago)
I Ltd
Our experience with Druce & Co is that they have always been very responsive, professional and friendly. Their website is an excellent tool for finding sales and lettings.... Read more
21st Aug 2020 (5 years ago)
C Swainston
Rozie was absolutely fantastic in finding out first rental home in Marlyebone, was very honest, understanding, and flexible when it came to our requests. She was incredibly helpful all the way through the process, and we'd definitely recommend using her, and Druce, to find your next home!... Read more
Tenant
16th Mar 2020 (5 years ago)
A Silva
Having dealt with Druce Marylebone for a number of years now, I believe they are a wonderful local agency with expert knowledge. Highly recommended.... Read more
9th Mar 2020 (5 years ago)
E Tyler
I feel compelled to write an extremely positive review for Paul Thomson based on how amazingly helpful and attentive he was. Paul was responsive, professional, and went above and beyond to help us make an informed decision for our apartment search. He was great to work with and we will reach out to him in a heartbeat when we are in the market again.... Read more
6th Oct 2019 (6 years ago)
T Harling
I have dealt with Druce for a number of years now and they have always impressed me with their professionalism and the way they look after their clients. I would recommend them without hesitation.... Read more
19th Feb 2019 (6 years ago)
J Adler
Very professional service ... Read more
24th Aug 2017 (8 years ago)
A Simm
Wow - Druce have been busy!! You have all beaten me to it. I was in and sorted before christmas thanks guys!!!... Read more
10th Jan 2012 (14 years ago)
A Hall
After dealing with many different Estate Agents and Property Management Companies over the years, Druce are by far, the most professional yet most friendly and helpful company have dealt with in a long time. Well done.... Read more
10th Jan 2012 (14 years ago)
A User
Very good agency, great staff, very knowledgeable... Read more
4th Jan 2012 (14 years ago)