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HouseWorth
© GetAgent Limited 2025
- Mighty House
Mighty House
83 Bowerham Road, LA1 4AQ
Mighty House is owned and run by Chartered Surveyors who are passionate about property and customer service.
We offer the kind of customer service that we would want to receive ourselves - as property investors, developers and landlords. We are proud of our staff and the range of skills and experience they bring to Mighty House.
Whether you’re buying, selling, investing or renting a property, there is no better local agency to call. We are also specialists in property refurbishments.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
Mighty House Reviews (162)
Have you used this agent?
54%
6%
0%
1%
40%
All (162)
Seller (3)
Buyer (0)
Landlord (2)
Tenant (19)
General (138)
Anonymous Homeseller
We had a very complicated and long conveyance due to issues in a long chain that were nothing to do with our sale.
All the staff at Mighty House were fantastic from Karen who valued our property at the beginning to Alex who played a big part in pulling it all together to completion.
Seller
1st Mar 2025 (16 weeks ago)
B Jones
Big thanks to Graham, part of mighty maintenance team, for coming promptly to fix my door on a weekend out of his own generosity.
12th Oct 2024 (8 mo. ago)
FlySo
STAY AWAY from Mighty Student Living:
- £400 Deposits
- Repairs and maintenance not done when requested.
- House was messy before tenants moved in.
- Basically stole half of the deposit with trumped up charges from the landlord.
- Did not provide bins for 6 months.
- Rat problem
- Mould problem (health risk).
- House had a bug infestation, bugs were going inside the walls and eating it, leaving wood dust on the floor.
- They do not support students at all, they will scam you as a student any chance they get.
- A massive cleaning charge was put on the tenants once moved out even though the house was left in a cleaner state than when we moved in.
STUDENTS, Avoid this horrible company! Please do yourself a favour and look for accommodation from different companies.
Tenant
11th Oct 2024 (8 mo. ago)
C k
Service throughout tenancy was very poor from having to wait 2 months for the property to be cleaned, safe and repairs made to very slow responses to maintenance issues (ie broken washing machine). However the most significant issue was the landlord (4 Chelsea mews) sought to withhold nearly £400 from deposit for items that were simply fabricated. Fortunately mydeposits had an adjudication process which awarded £350 in favour of the tenants. Hours and hours of time to get to the resolution. Strongly advise avoiding this business and whilst appreciate they may have good landlords, our one was absolutely not.
Tenant
5th Oct 2024 (8 mo. ago)
S Lewis
The staff at mighty house are professional. It is easy to contact the staff and queries are dealt with quickly. They work hard to look after the students and the landlords.
Hannah has been very helpful with the utility’s.
3rd Oct 2024 (8 mo. ago)
Yath
Having a tenancy with MSL has been as you'd expect a tenancy to go. Until it got to the end of it. I left the house with the rooms, living room and kitchen in a good state, nothing a quick hoover and spray couldn't fix. Yet MSL have decided to charge £350 for 'deep cleaning'. I lived there for a full academic year and cleaned every so often as required, and it was never once in a 'deep clean required' state as long as I was there with four other people, let alone after everyone had left and cleaned up behind them. It is a landlord's requirement to have the house cleaned before new tenants move in, why should I be charged for general upkeep of the property? They have also decided that to cover up blue tac stains, they require the entire room to be redecorated because why not right? Charging me £120 for some paint touch ups MSL are a complete joke. It seems they're charging money just because they can. Stay away from them at all costs.
Tenant
15th Aug 2024 (10 mo. ago)
F
Worst company to exist in Lancaster! Avoid at all costs.
2nd Jul 2024 (11 mo. ago)
M Jones
A fast and simple experience, we found the house we want and within no time at all the guys sorted us out a viewing/contracts/happy home. Big shout out to Mikey and Ben for making the experience so easy and for being so pleasant. Will be highly recommending to friends moving forwards.
8th May 2024 (1 year ago)
H Callow
Dreadful service, repairs not done and room left like this for 6 months. They are either understaffed, indifferent or incompetent as a company. Staff are friendly and try to help but are just not backed by the company.
Tenant
21st Apr 2024 (1 year ago)
P Brown
Mikey Nye and Becky Halpin are hard working and responsive team members who put in the hours and make every effort to get things right.
7th Mar 2024 (1 year ago)
D Szabo
Never experienced a service this bad before. I am currently trying to move out from one of their properties and have been doing my job of advertising and sorting enquiries.
Once I passed the enquiries over to them it takes them a week to organise viewings and by that time no one is interested.
I had an offer on the property and the person was ready to move in the week before Christmas but the agency has decided that they won’t bother with sorting out contracts. Now this person has also pulled out from the deal which will cost me another £2200.
Special mention goes to Luke and all the property managers who don’t bother replying to emails and always have an excuse as to why they can’t talk to you on the phone.
Landlord
3rd Jan 2024 (1 year ago)
I Ahmedov
Worst company you can find in Lancaster
7th Dec 2023 (1 year ago)
N O
Ridiculous unhelpful company. Have made several calls and emails and have been told they cannot do anything because it has not been reported via mightyflo, completing disregarding issues at hand. Currently living with slugs after having complained MANY times, living in a house with poor heating, living in a house with damp and mould, leaking sink and just faulty TV. Several complaints and reports and the issues are just overlooked and ignored. We are having to adjust to living with slugs and the other issues simply because ‘it is not their problem’.
Tenant
4th Dec 2023 (1 year ago)
L Letchford
Mikey brought our key down to let us in when we couldn’t get up to the office and were locked out. Really appreciate the service. Thankyou
10th Nov 2023 (1 year ago)
L DG
My daughter was due to move into 78 Westham St in Lancaster last Friday. When we turned up the house was uninhabitable - damp, leaks, holes, dirty etc. We did cancel the contract and get our deposit back but just wanted prospective tenants to be aware…
2nd Oct 2023 (1 year ago)
Anonymous Homeseller
Absolutely brilliant, sold our house within two weeks, kept us fully informed at all times, faultless
Seller
26th Sep 2023 (1 year ago)
B X
I have rented 4 previous properties as a student in Lancaster through different companies. However, our experience with Mighty this year has been BY FAR the worst. I would recommend any company over this one- particularly Smart Lets who we found to be reasonable, responsive and responsible landlords.
Unfortunately, we cannot say anything of the sort about Mighty Student Living. We have had endless issues with this property, starting from moving into a dirty house with a huge amount of rotting food left in the back yard which was attracting rats and maggots. We immediately reported this to the agency but were left for TWO WEEKS in this state before the rubbish was removed. There was also a microwave in the property when we moved in- upon attempting to use this, we discovered that it was broken and would ignite sparks/fire when plugged in. This should not have been left in the property. We have never had issues like this with other previous landlords and were shocked at how little Mighty seemed to care about the issues. They do not ring back when they promise to, nor do they respond to emails.
The property we rented did not have bills included. We moved in aware of this and this would have been fine had the previous tenants paid their energy bills! We were left receiving letters through the door from various companies accusing us of being in debt to them. Furthermore, we were unable to set up our own energy contracts because of this debt. This caused hours upon hours of stress, in which Mighty were unwilling to assist, despite these issues not being our responsibility.
Upon leaving the house in a tidy and much cleaner state than we found it in, we have had to fight long and hard to get our deposit back. In our 5 years as students in Lancaster, we have never had our deposit deducted and have been thanked for leaving houses in 'impeccable' states, until this year. Even after reluctantly accepting certain deductions from our deposit, Mighty have consistently ignored our emails and refused to give details over the phone. They have only released our deposit after we formally began the process of complaint through the MyDeposits scheme.
Overall, this year has been made unnecessarily stressful by Mighty Student Living's unresponsive and ignorant attitude to their tenants. I would recommend ANY other letting agent in Lancaster before this company.
Tenant
30th Aug 2023 (1 year ago)
T Gurdji
Never rent with them, they just take your money and no issues at the house ever get sorted out
Tenant
22nd Aug 2023 (1 year ago)
J Favour
Unfortunately stayed with this company for a year now, the most abhorrent renting experience I’ve ever had. For the first couple of weeks our ‘house’ had no working boiler meaning it got so cold that my flat mates asthma flared up, and they had to move out as well as having to get an emergency doctors appointment. This also left us with no hot water at all for the duration. Had to relentlessly call the company to get a solution, which still took around 3 weeks. closely after the fridge broke, which took around 2 weeks to sort. Then (it gets worse) the oven broke. Waited for around another 2 weeks to get a ‘new’ oven with no gas marks or indications on any of the knobs. The initial response from mighty student was for 2 people to turn up, just before a works do, offer us £20 cash and say they’d get it sorted and to use the money for food. £20 doesn’t quite cover 2 weeks worth of food… nor is that straight away. Had to cook using a portable electric plate. Absolute joke. The garden then flooded very soon after, the initial response was to try and blame us for the issue, stating that if they found out we had blocked it we had to pay for the unblocking service, unsurprisingly it wasn’t our fault. During these first gruelling weeks, I re organised my bedroom to find a whole in the floor all the way down to the floor boards which had been covered by a rug and not mentioned, the skirting boards were also pulled away from the walls and none of the carpet was fitted properly, being left pulled up at from every side of the room. This still hasn’t been fixed, despite me emailing in the first week or so, and we have now all moved out. Just when you thought it couldn’t get worse, the hoover we got was practically unusable, we weren’t supplied with a mop and all the neighbours seemed to do was scream and shout whilst their dogs barked through all hours of the night. Apart from Hannah Murray being lovely, this company is an absolute joke and I have no idea how they’re in business of any sort, steer clear if you know what’s good for you <3
Tenant
20th Aug 2023 (1 year ago)
R davies
Very poor experience with MSL, the list of problems with the house were endless. The company seemed to have no control when problems arose with the landlord and the property. I wouldn't rent from here again!
Tenant
7th Aug 2023 (1 year ago)
A Alley
The worst renting experience you could imagine. Avoid at all costs. Had a broken shower for half the contract that they refused to fix without permission from the landlord who was ‘uncontactable’. Will never go back, I wish I’d read all the other awful reviews before signing the contract. Learn from me. Oh and this is what our kitchen and bathroom looked like for over 4 months.
Tenant
7th Aug 2023 (1 year ago)
G Evans
I spent the past year in a Mighty Student Living property and, wow, what an experience! The property was a perfect blend of comfort and functionality - just what a student needs.
What really stood out was the MSL team’s remarkable service. Whenever I had a request or needed help, they were prompt, friendly, and effective.
MSL truly understands the student lifestyle and goes above and beyond to ensure a seamless living experience. I can’t recommend them enough for any student looking for quality accommodation.
Thanks, MSL, for an amazing year! ????
Tenant
6th Jul 2023 (1 year ago)
E Dawson
Really pleasant experience with mighty student living.
Hannah Murray has been super helpful with any queries or things needing fixing!
19th May 2023 (2 years ago)
D Billings
Really responsive, thank you to Rosie for all the help!
13th May 2023 (2 years ago)
M B
Very unprofessional and ignore issues. They have never called back, boiler issues have taken weeks to sort and issues with the house were only resolved after multiple calls. That a company aiming at students should treat them so badly is disappointing.
Tenant
13th Feb 2023 (2 years ago)
S Haldankar
After moving from India to Lancaster 3 months ago, the team at Mighty Student has been extremely helpful, especially Ben (property manager), who is very prompt and professional in handling any concerns or problems that may arise in the property. Also, Graham, who's part of the maintenance team, handled the issue diligently without causing any inconvenience.
14th Dec 2022 (2 years ago)
G Mumma
Avoid at all costs!
The property was filthy on moving in day with a maintenance man trying to make repairs on that day. It looked like a fight had happened with holes in the floor, holes in the door, furniture damaged and so on. The inventory said that many items were present which were not eg. TV, Microwave, desk .. just not there. Walls marked, damp, mould, really a slum. No gas safety certificate, no TV license. They should be ashamed of themselves.
The agent, Luke, at Mighty Student was useless and constantly brushed off any complaint or request he did not want to deal with and there were/are many.
Don't use them. Go elsewhere. Don't encourage them or their slum properties.
Tenant
12th Dec 2022 (2 years ago)
A Copeland
Leaving a review for the contractor Ryan because he was very friendly and understanding, but also fixed the issues reported very quickly and to a great standard. Thanks
24th Oct 2022 (2 years ago)
T Dudden
Have been with MSL for a while and have always been impressed with their service. Maintenance issues have always been resolved promptly and professionally which is always reassuring in the event a more serious issue arises. Particular shout out to Graham who is always willing to address any other issues in the event of a call out. Good at communicating with tenants and landlords and always willing to have open and informative discussions if there are any concerns. Would highly recommend!
Landlord
16th Oct 2022 (2 years ago)
B Hammond
Recently moved in to a mighty student living property and sadly the boiler wasn't working. Within 24 hours of raising the issue it was resolved thanks to the help of Ryan (their plumber) and Dean (their electrician) who were both amazing, informative, and super helpful. Couldn't ask for a better experience in resolving the issue.
Tenant
6th Oct 2022 (2 years ago)
G frank
Harriet is a legend and a life saver if everyone is like Harriet at mighty student living then it’s the best student service in Lancaster for accommodation by a mile.
Tenant
30th Sep 2022 (2 years ago)
A gatawa
Would 10/10 recommend because of their agent Robyn. Robyn was so quick to communicate and constantly kept me in the loop on what was going on with my enquiries and application making the process super quick and smooth. She’s such a gem!
8th Sep 2022 (2 years ago)
K coyle
What a wonderful experience. The move in was hassle free and the professionalism of the team second to none. Thank you to all involved :)
Tenant
8th Sep 2022 (2 years ago)
M Hill
Worst letting agency I've ever had the unpleasant fortune of dealing with. As a tenant, you will be scammed, they will attempt to rob you of your money and frankly, fraudulently claim compensation from your deposit under false pretences. Avoid at all cost.
Tenant
29th Aug 2022 (2 years ago)
Kian
3 years renting with Mighty (2019-2022). Few problems in the first year, but they were ironed out in the following 2 years with Mighty through various system changes. Issues always dealt with promptly and fairly, along with updates for those that may take longer (washing machine, oven etc.)
Notified well in advance of any viewings being undertaken at the properties, along with any other visitors necessary, meter readings/surveyors.
Also have been extremely helpful when asked for references for a private tenancy.
All in all, MSL has improved a great deal in my time renting with them and would recommend to any prospective tenants. Staff are helpful, friendly and accommodating.
Thanks guys!
Tenant
22nd Aug 2022 (2 years ago)
Anonymous Homeseller
Very professional estate agent. House sold very quickly at their recommended valuation. Provided extra services above what other estate agents were offering in order to get my business. They have an App to update you on all the various stages in managing the sale which was useful as we do not live in the area. Very pleased that we choose Mighty House to sell my mother's house.
Seller
14th Jul 2022 (2 years ago)
E Copping
Pictures are lies they essentially rent out slums for extortionate prices, broken washing machine for 2 months and mould in both bathrooms, a exploitative and staff extremely rude especially Emma Brady, stay away at all costs. Use Yellow Doors exceptionally helpful, lovely houses and lovely staff. As I cannot respond to the below I will continue here. Emma did not reply promptly at all. We had a broken oven for 3 months with no fix forthcoming, repeatedly reported mold which was never addressed nor cleaned, we had a broken door handle which was not fixed for 2 months and to top it off when we arrived there were piled of garbage in the rooms and living room. All which Emma did not aid in fixing. I will not be reaching out as I do not desire the displeasure of corresponding with you again. I warn all to stay away at all costs.
20th Apr 2022 (3 years ago)
D Zabalawi
I’ve had a lovely experience with Mighty Student. I moved to Lancaster all the way from Dubai, and the process was so unbelievably smooth, all thanks to Emma and her team. Emma always updated me with all the information I needed especially since I was very unfamiliar with renting properties in the UK, she was very responsive by email and phone, and the house I rented was in exactly the same renovated conditions promised. Very professional, highly recommended.
18th Mar 2022 (3 years ago)
B Clelland
Had issues with my oven and emailed the MSL team, within moments someone had replied and the next day I received a new oven. Really polite and helpful when I wasn't sure how/who to contact about a solution.
16th Mar 2022 (3 years ago)
L Gordo
Quick and effective response. I wanted to revoke my contract due to personal reasons and they didn't pose any problems.
8th Mar 2022 (3 years ago)
E Wright
I worked as a part time student helper for Mighty Student over Summer 2021. Overall it was a fantastic experience and I would happily work there again. I had an amazing supervisor, Olivia Gresswell, who provided me with excellent support and ensured I never felt lost whilst working, and was exceptionally kind and supportive throughout. Would definitely recommend to any students looking for some extra money over the summer!
23rd Feb 2022 (3 years ago)
J Thomas
Mighty Student Living have been wonderfully helpful for me over the past year so much so I have decided to rent with them again this year! All the staff are efficient and friendly, they answer queries quickly and are very informative. Would definitely recommend using Mighty Student Living.
17th Feb 2022 (3 years ago)
eleanor
I have worked for Mighty Student Living as a student helper since October and have had the best experience. Olivia (who is also my property manager) has been wonderful to work with, managing the student team amazingly. She has always been more than helpful when I have had any questions or queries, and made my time working there enjoyable. The perfect part time job for students!
9th Feb 2022 (3 years ago)
D Armstrong
I am a landlord with several student properties managed by Mighty House. I only own properties I would be happy to live in myself. I cannot praise their efforts on my behalf highly enough- especially Cherrie, Jack and Greg.
7th Feb 2022 (3 years ago)
? ?????????
Thank you for the honesty and good attitude with which Mighty House serves its customers. I am extremely pleased with the professionalism of the company's employees. Special thanks to Errin Butcher and Jack Chandler!
Be healthy!
Kind Regards,
Penka Georgieva
4th Feb 2022 (3 years ago)
C Routh
Had a great overall experience with Mighty house, issues with the house were fixed nearly within the day. Errin, our property manager, was particularly helpful with helping to manage ending our contract and any issues we had quickly :)
27th Jan 2022 (3 years ago)
E Zukukato
Had an issue in my bathroom, Emma, Cherrie and the MSL team have been very understanding and fixed the issue swiftly.
24th Jan 2022 (3 years ago)
C Barltrop
EDIT: Since mighty replied, trying to make it out that they pride themselves on "providing good customer service", I have included on the the (many) emails I had to send to the company to get just some of my issues resolved. This was MONTHS after we had moved in, clearly showing a lack of respect for us as tenants. Moreover, we all strongly felt that are issues were taken less seriously because we were students, with many emails ignored or disregarded. By far the worst renting experience I have ever had. Avoid yourselves a headache and go with an agency recommended through Lancaster University Homes!
As a recent graduate, I rented a property from Might House during my second year of University. In all my years of renting, they are by far the worst agency I have every come across. They treat you as an inconvenience rather than a customer when you are a student and ignore requests and emails periodically. We also had many issues with the house that took long times to sort. This included rats and fly infestations. Moreover, I had to at one point consider legal action due to the fact they had not delivered on many of their promises, such an having a gate for the back of the house and a table so we didn't have to eat food on the sofa. Do not use!
26th Oct 2021 (3 years ago)
G Oddie
The worst housing experience of my time at uni.
From the day we first moved in, the flat was entirely different - much smaller and completely filthy, despite reassurance the place has been professionally cleaned - than the one we were advertised online and shown in person during the viewing process. We paid an extortionate amount of money for the state it was in and the number of issues we were dealing with (everything from rats, mould, and fungus growing in the bathrooms, to shoddy wifi whilst uni was completely online during the pandemic), so decided to send a formal letter requesting a rent reduction with evidence of the faults detailed. We heard nothing for months until, tired of being seemingly ignored, we threatened to withhold rent and it was promptly responded to. We were not only denied, but essentially made out to be lying about some of the issues, despite photographic and videographic evidence provided, and told we would have to involve a third party if we wanted to carry this further.
Now we have finally moved out of that hovel, but the nightmare is still not over. We are now having our deposit partly withheld from us due to faults we specifically put into our inventory report upon moving in. We are disputing this, but the landlord is being unresponsive and negligent, so I fear it will be some time before we are free of our involvement with this agency.
Literally the only saving grace of living here was the maintenance man there, Mr Amin. Will genuinely miss his kind soul, however even he cannot change how strongly I recommend never getting involved with this shady, useless company.
30th Sep 2021 (3 years ago)
Y Hristov
It is absolutely guaranteed that you will get scammed if you use this horrendous company. Hundreds of complaints are filed against them every year and their properties are ILLEGAL to live in. Never as advertised and dodgy all around. Buyers beware!
Edit: the fact that the company has now put a response that claims I've renewed my tenancy with them shows you how malicious they are. I've never held a tenancy with them and I'm writing the review on behalf of my partner and colleague. BUYERS BEWARE
23rd Sep 2021 (3 years ago)
J (Jdo)
Horrendous experience from this agency from start to finish of tenancy. Needed a hazmat suit to enter the property on move in day . . Specialist cleaners were called in. Clearly no inspection had taken place and new occupiers had to stand outside for 3 hours waiting for clearance! Numerous problems throughout tenancy . . . Never a priority for MSL. And then, no great surprise, deductions made from original deposit for issues with property that were there when we moved in. No genuine interest in their tenants other than the payments. AVOID AT ALL COSTS.
19th Sep 2021 (3 years ago)
L L
Don’t have ANYTHING to do with mighty student living if you don’t want to suffer.
Reported the issue with toxic mould and leaks way too many times across 2 years, but nothing was done until City Council was notified. At this point the mould let itself known in form of symptoms & coughing which led to sleepless nights. Prior to that, Mighty student living would tell us to clean it regularly, saying that it’s our problem and responsibility. As many previous reviews noted, they act rude and indeed hang up during the calls with "I don't have time", "nothing we can do" whilst they are obligated to deal with certain issues by law. I never experienced anxiety before, but acquired it thanks to this experience. Not to mention the disposal of my newly arrived post (also a criminal offence under the Postal Services Act 2000). To all the students looking for a place, I wish you much better than what I had. Stay safe & away from mighty student living.
2nd Sep 2021 (3 years ago)
L Kirby
Recently moved out after a two-year tenancy. Any issues which arose during the tenancy were dealt with promptly by Emma Brady and the rest of the team with a good standard of communication. Deposit was returned in under a month with few deductions. All in all would recommend.
25th Aug 2021 (3 years ago)
J Bentzen
Fast, helpful, and safe!
12th Aug 2021 (3 years ago)
J Price
Quick to fix problems, easy to collect and drop off keys, some mess to tidy up when we arrived. Good rent price, majority of deposit returned (albeit a huge deposit) would use again.
3rd Aug 2021 (3 years ago)
F Burridge
Would have less issues living under the railway bridge in a box. Our property, a newly renovated property had a leaking roof which wasn’t fixed for 3 months, a flooded basement which was never properly addressed and leaked into neighbours house, no outdoor bin which was not addressed for 4 months and for which they attempted to charge us for rubbish removal. We have had serious issues throughout the tenancy with communication and lack of professionalism so bad we involved the local council. Finally, upon leaving the property they have attempted to charge us over £300 for painting over a wall mark and for fixing a shower that isn’t broken. Overall hideous experience with a borderline criminal company. Thank god I’ll never have to interact with these people ever again.
2nd Aug 2021 (3 years ago)
S facts
I signed a contract for a flat that I no longer needed so had to find someone to fill it.
Mighty Student Living helped me a lot at no extra cost by providing viewings and writing up a lodger agreement.
Jack is very hard working and helped me so much taking a lot of the stress off me considering what a bad situation I was in
15th Jul 2021 (3 years ago)
Y Yordanova
Not friendly and helpful at all! So arrogant! Very dissatisfied with their customer service, definitely will not book with them again.
9th Jul 2021 (3 years ago)
P Hunn
NEGLIGENT AND DISHONEST
Had my viewings cancelled twice, both on the day (20 minutes before on the first cancel) because they claimed a tenant was isolating. I buzzed into the tenant's houses and they told me they were not, in fact, self isolating. Wasted my time and then lied about it. Called in to the customer support, and they were extremely unhelpful, only claiming ignorance.
Please do yourself a favour and work with another letting agent, Mighty Student Living will mess you around hard and us students don't deserve it <3
28th Jun 2021 (3 years ago)
CommisarSnake
Probably my worst experience with a letting company for my daughter. Property was not fit for habitation on any level. Had to hold threat of legal action due to broken health and safety laws before they would rehouse her. No senior staff onsite on probably the busiest day for student moving and about 4 other sets of people trying to complain at the same time I was there.
31st Mar 2021 (4 years ago)
Freddy
I had a much easier time finding a place for myself, thanks to Olivia. She has been very approachable and thoughtful in her dealings with me. This is exactly what you need in a person when you’re looking for you’re next home! Thank you again for all your help :)
22nd Feb 2021 (4 years ago)
R Barton
I have been with Mighty Living since September 2020. It has been a list of failures on their part, despite this the landlord has been communicative and helpful. When first arriving at James Lane, we were unable to access the flat as we were not given a code for the lock or told which flat was ours. It was clear they had no knowledge of the property when we rang to ask. To add insult, after being given the code, we were then locked out of our flat for a number of hours due to a broken lock. One of us had to be saved by a maintenance person climbing through a first floor window. When finally settled, we found a broken TV, a dirty sofa and an oven missing a part of the door. We have been walked in on by their contractors at 8am whilst in bed without a knock, and with no more than an apology afterwards! We have encountered unhelpful staff from Mighty Living such as 'Judith' who prefers to forward our calls to other staff rather than dealing with them herself. There have been some extremely helpful people on their team though, such as Emma Diamond who was very helpful and responsive. I have also heard horror stories from other students who have stayed places such as the brand new 'Mill', who stayed 2 months in a hotel because it wasnt ready. It is clear that Mighty Living have too many properties and are ill equiped to deal with issues. Don't rent with Mighty!!!
14th Feb 2021 (4 years ago)
S Liu
They are very caring to help when I encounter difficulties?Thank to Olivia Gresswell?
8th Feb 2021 (4 years ago)
P Homa
I have worked with Mighty Student Living for 4 years, and throughout that time they have been professional, knowledgeable, friendly and helpful. Living 250 miles away I need agents who I can rely on and will keep me up to date with what is going on. Emma Brady has been my property manager for the last 2 years and nothing is too much trouble, she will pop over to a property to read meters, check up on maintenance problems, recommend contractors etc. Emma is usually very busy, particularly with covid, but will always return calls/emails quickly and despite managing many properties always remembers what has happened and is going on with mine. It is such a reassurance that Emma is managing my properties!
5th Feb 2021 (4 years ago)
Andy
Emma is diligent, intelligent and a real asset. Thank you!
5th Feb 2021 (4 years ago)
J Ribeiro
Our experience with MSL has been great! Found the house last minute, but it was so well decorated and taken care of. Emma has been great with us and has helped us with the few issues we had on the way! :)
5th Feb 2021 (4 years ago)
R Price
I have had the most wonderful experience with MSL through Emma Brady. She has been nothing but helpful and understanding during a turbulent time. She maintains professionalism throughout with humanity and care, making me feel supported with situations that have been outside of both of our control. I couldn't recommend working with her enough! Thank you so much.
3rd Feb 2021 (4 years ago)
S Shepherd
I have been renting out student houses with MHL for a number of years and Emma has been my property manager for much of that time.Emma has taken a real interest in my houses and in my tenants,looking after both me and them equally.Always quick to respond to my enquiries and always willing to pass on requests from my tenants for my consent.Emma is a true professional and an asset to MHL.
3rd Feb 2021 (4 years ago)
P Elder
I had the opportunity to work with Mighty Student Living part time helping out with the student lettings. It is an amazing company to work for, the staff are so friendly and make everyone feel welcome. I can't thank Mighty Student Living enough for the opportunity, especially Olivia and Emma who oversaw my viewings and ensured my day always ran smoothly :)
3rd Feb 2021 (4 years ago)
K Mcgrath
Thank you Emma I really do appreciate thank-you.
31st Jan 2021 (4 years ago)
M x
I cannot thank Emma enough for how helpful she’s been with me and my friend renting our first student house!! She’s always quick to reply and helps us with any problems that need sorting ( a rare occasion)!! So so lovely and I can’t wait to carry on renting from her x
20th Jan 2021 (4 years ago)
E Ward
I had the most awful experience with MSL.
As a second-year student who had to move home mid-contract, MSL provided little support for my housemates and I. We still had to pay in full for the 52-weeks, which amounted up to £54k for all 9 of us, although most of us weren't there during the pandemic in 2020. We also received no support when we attempted to dispute the deposit deductions, although most of us were 20 at the time of disputing and had no experience, so support was very important to us and we never received any. The team are terribly slow at replying to emails and take a long time to assign you with one person to deal with your problems or requests.
A lot of stress was caused on top of my degree by having a contract with MSL - I wouldn't sign with them ever again. It took them four months after we handed our keys back to return our deposits, I honestly thought we'd never get it back. They are a lot quicker to take money than they are to return it.
We also could never contact our landlord directly, so a lot of the problems we had with our house were never resolved. The Fixflo system was ok, but I had a maintenance man repeatedly return to my room to never actually fix the shower door that was broken when I moved in.
I would give MSL 0 stars if I could. The house we had was stunning, but the stress we all had because of it was no where near worth it. Really bad service.
16th Jan 2021 (4 years ago)
M Loughlin
The man who can prise their deposit from Mighty Student Living's rat like claws shall be crowned the ruler of Camelot. On behalf of my relative who was unfortunate enough to find herself a tenant with these fascistic overlords, this agency lies, lies, lies and lies again until these students are beaten down.
Firstly, they inform them that nobody will get their deposit back until everyone agrees to the BLATANT lies that amount to the reductions in the deposit - preying on students empathy to their peers and not wanting to rob innocent people unjustly of their own money; a noble trait they share with nobody at this agency.
Secondly, for my relative, the itinerary report for her room featured one solitary photo of the door from the outside.
Thirdly, this brings in to question the validity of the "evidence" they claimed to have without ever showing us that there were no damages before the tenants moved in. Withholding evidence isn't usually a crime committed by the innocent.
Fourthly, we head towards the customer care aspect of the agency and we come full speed ahead to Emma. I would thoroughly encourage Emma to run as a local MP as I've never had 3 of the same questions dodged consecutively with such disregard for the truth. Three times I asked her to provide the itinerary report and three times she told me things like "I've seen the evidence" or simply did not respond.
Fifthly, I wish to remind all students and the machines at this agency that the ONUS FOR PROOF OF DAMAGE IS ON THE AGENCY. Do not let these pathological liars tell you otherwise.
Sixth of all, Emma told us that in order to get the deposit changed it would take 12-14 weeks to resolve this 'dispute' (an inaccurate term as it implies there is two valid sides to this argument) which is another attempt to get the tenants to concede defeat to avoid financial damage to their close friends. Quite telling of an agency who takes financially insecure students and steals more from them through splitting through this friendship via financial blackmail.
Finally, there is a plethora of other stories as to why this agency makes Ebenezer Scrooge look like Mother Teresa but sadly, I only have a few decades left on this earth and me and my family would like to put our experience with these pantomime villains well and truly behind us and move on.
Please, with as much sincerity as one human can express to another, do not make the same mistake we did. DO NOT trust Mighty Student Living
19th Dec 2020 (4 years ago)
E Hoxha
COMPLETE LIARS AND DISGUSTING AGENCY. AVOID AVOID AVOID.
They are not even worth one star! Zero!
The company has no ethics and employees are dishonest, denying what they have said and done!
The contract is very misleading, showing a weekly payment of £105 per week. When I went to collect the keys they demanded an upfront payment of £1760 to cover 4 months. I had to pay this in order to get the keys.
After I paid the £1760 I was given the keys by Olivia.
I went to the property and found out these were the wrong keys, so had to go back to the office. I was then given a set of 6 keys to try, went back to the property again to try. One of the keys worked on the front door, but none worked on the room lock.
I called the agency and informed them that none of the keys locked the room. This is a 4 bedroom student house-share, so having a key to lock the door is a must, I am a female and the house already had two males in the house which I never had met before. It’s the agencies responsibility to provide the key to the room when the tenant moves in.
Lauren from the agency came to the property to try the keys on the rooms lock, none of them worked. I asked for the correct key or a locksmith to replace the lock, she said they cannot provide the key because it’s Saturday and the office closes in 1 hour, but said that if I called a locksmith myself I can request to reimbursement from the agency, Jack from finance would arrange a refund on Monday. Lauren took back the keys and left.
In order to feel safe in the room and secure personal belongings I had to arrange for the lock to be changed, so the room could be locked.
On Monday when I emailed Emma Brady from the agency to request reimbursement they refused to pay, they requested a copy of the new key or they would charge me for changing the lock! How disgusting is that!!
I have made a number of complaints, it’s been 2 months, they are refusing to reimburse and now denying everything! They have never provided a key for the room!
The room was not as described or shown in the pictures, completely different. Extremely dirty, broken furniture, missing desk, missing chair, missing light bulb. They never provided video viewing as promised.
I’m writing this review to help other people, so they don’t have to go through the same stressful experience.
This agency, its owner and its employees are disgusting, no morals and dishonest people!
17th Nov 2020 (4 years ago)
K Dimitrov
Had a stay at 17 Golgotha, lovely place with a brilliant price point. We did have an issue (causes by one of us) that required numerous reports until it eventually got acted upon, which was rather frustrating, the system could be better. Emma Brady was our point of communication and she was flawless, always helped when we needed it. Would work with them again.
31st Oct 2020 (4 years ago)
A B.
I would give zero if I could. Extremely unprofessional member of staff there that hung up on me when I was talking about problems in my flat and she refused to give her name. May I remind Mighty Student Living that students are CUSTOMERS and that you should leave your attitude and problems at home when working in customer service.
Avoid at all costs and choose another housing company.
Edit - They also lie and say that you shout at members of staff. I was extremely polite to Olivia as she was polite to me but the other woman needs more customer service training. Not once did I shout at her. I will also add that it is unprofessional to terminate a phone call when dealing with customers no matter the circumstances since it seems Mighty Student Living are unaware of this.
29th Oct 2020 (4 years ago)
M Obideyi
The tenancy was good but leaving has been abominable. I was meant to receive my deposit in August but 2 months down the line, I'm still without it
:(
Day 67 without my deposit
Day 68 without my deposit
Day 69 without my deposit
Day 70 without my deposit
23rd Oct 2020 (4 years ago)
E Hentzschel
DON'T EXPECT TO GET YOUR DEPOSIT BACK.
I would very strongly not recommend using this company due to their lack of knowledge in contracts. I have been refused the return of my deposit due to an error in the way the contract was written up. The contract stated two rates (A weekly and monthly rate) to be used and one to be removed which was not applicable. I had paid the monthly rate on the 10th of each month of my contract, as stated, up until the final week of my contract leaving an amount outstanding which was less than my deposit. When I requested my deposit back, minus the amount due, this was refused and was then told I owed more money. As i tried to explain their error and have shown this in a number of ways they kept repeating the same thing over and over to me (despite me proving them wrong) and stating the "system says there's an outstanding amount". To top this off they tried to strong arm me into payment by trying to hold other tenants deposits from them until payment was made. I had to inform Might Student Living that my contract was independent to the other tenants and it was not legal for them to do this.
21st Oct 2020 (4 years ago)
A Wycc
Just moved into our new lovely house! Thank you Margarita for helping us through this!
20th Oct 2020 (4 years ago)
S Williams
I had a mixed experience with Mighty, though everything turned out brilliantly in the end. What can only be described as a rocky start was completely turned around when Emma was made my property manager! Emma was easy to contact, with always swift replies, and strive to make sure we got what we needed - she is a brilliant addition to the new team! Thank you Emma!
19th Oct 2020 (4 years ago)
C Sharpe
Scam artists
16th Oct 2020 (4 years ago)
S Reva
I lived in one of the mighty student flats over the last year. Overall, it’s a good experience. Big thanks to Margarita who helped to get in touch with the landlord quickly when someone was flooding our flat even on Sunday! Her blog on how to get deposits back made sure we got ours in 100%.
16th Oct 2020 (4 years ago)
G giwa
I used mighty student living for my second year home and I had no problems with them. Every time something was broken and reported they were consistent in coming to fix it.
Recently, I was in a bit of a dilemma with another housing agency meaning that I was left almost stranded! However when Judith called me regarding my interest in one of the flats, I voiced my issues to her and she arranged a week long stay at the Lancaster home hotel until I’m able to move into my accom on Monday.
14th Oct 2020 (4 years ago)
R Schofield
Had an emergency issue that was handled quickly without any further issues, great service from Ryan
8th Oct 2020 (4 years ago)
K Petravi?ius
I lived with MSL for the past year and overall I was satisfied with the provided services. I especially thank Margarita who was supportive and quick to respond to the need of help.
8th Oct 2020 (4 years ago)
C Hulley
Rented for a year, took months to even respond to a request to fix a problem and never actually did it.
House will also be unclean and and likely have damp when you move in.
Edit: Mighty replied below
here's the email I received to confirm that I had reported a problem:
{
Nov 11 2019
Problem Reported: 24a & 26a, New St, LA1 1EG (ref: IS2926996)
Dear Mr Hulley,
A repair has been reported for your property, either from yourself or on your behalf by one of the Mighty House team (Other (Internet)).
}
Mighty replied a month later asking me if it had been fixed. They hadn't done anything so I was a little confused by this and decided it would be easier to spend money to fix the issue myself.
As for the damp, that is referring to a friends property that moved in this year. They were promised the place would be renovated by the time they moved in. Instead it hadn't even been cleaned since the previous tenants left and had 2 mattresses for 3 people.
8th Oct 2020 (4 years ago)
W Adams
Margarita was very helpful and supportive in both helping us find another property as well as sorting out our initial issues!
7th Oct 2020 (4 years ago)
sophie
So far so good!
Margarita and Judith made me feel very welcome and comfortable about moving into one of their student apartments. They were there to answer any queries I had through the process. They were also fast in responding and very professional. Couldn’t fault them and I’m so excited for my future living under a Mighty Student Living roof!
2nd Oct 2020 (4 years ago)
M Meister
If you want to enjoy your time at uni do not use mighty student living. Thanks to mighty I’ll be leaving uni with a degree and stress related illness that will last a life time. Just because I tried to get them to give me my basic human needs.
29th Sep 2020 (4 years ago)
J King
Awful service, house didn't have wifi or heating took weeks to get it fixed.
29th Sep 2020 (4 years ago)
M Liu
Mighty Student Living had definitely been quite helpful with the entire Covid-19 situation. Since my private student accommodation hasn't yet finished furnishing yet as it is a new build, the property manager Judith Solomon had arranged me to stay in a 4 Stars hotel right next to the Campus until my accommodation finishes building. With my own experience in mind, I would definitely recommend this company to fellow students and friends. The arrangements had been professional and reliable 90% of the time and I look forward to being with Mighty Student Living for the upcoming year or even three years of student accommodation. :)))
29th Sep 2020 (4 years ago)
O Gresswell
Great Service from Emma Brady and the office to accommodate me with an excellent quality property at short notice
28th Sep 2020 (4 years ago)
Emma
I would not recommend to any student. Had many troubles throughout my year with mighty. Multiple times without hot water or electricity. We had no WiFi for several weeks when moving in and also without a washing machine for nearly a month. It's been a month since our contract ended and we have not had our deposits back. However, they are trying to charge us for cleaning charges when the flat is cleaner than when we moved in! The flat was not cleaned whatsoever when we moved in; the toilet brush still had poo stains on from previous tenants. We do not see why we are being charged for this and have challenged them about this but no response as of yet.
28th Sep 2020 (4 years ago)
M Gao
Margarita responses me very quickly
23rd Sep 2020 (4 years ago)
L Ruiz
The worst student letting agency in Lancaster by far. Don’t let these people fool you at first sight when you book for a house viewing, they’ll reel you in with their cliche sales pitch and once you sign a contract with them then that’s it, any problems that you may have with the house will take months and months to repair.
I recommend students who have any mould problems or issues with the welfare of their house to contact Lancaster city council as they’ll be the ones to get this awful company to pick up their pace. Peter Charnley, Head of Mighty Student Living needs to sort out this company’s faults as they exploit students of their deposits.
I’d rather sleep in a cardboard box than stay with MightyStudentLiving.
22nd Sep 2020 (4 years ago)
A Reece
Would give 0 stars if I could. Absolutely appalling excuse of a company who tries to rob its customers of as much money as possible. Property had clearly not been cleaned before we moved in (not that we expected it to be spotless, but we had hoped not to find used condoms on the bedroom floor - which we did!). There was damp in the back of the house that resulted in lots of kitchen and bathroom items becoming mouldy and needing to be thrown away. We left the property spotless before moving out, but due to the damp, some of the mould came back in the time between us leaving and the property being inspected. Rather than apologising for the amount of issues we've experienced with our property this year (also including several broken radiators, leaks etc), MSL then tried to take our deposit off us. We had to be relentless when it came to emailing them and trying to find out if there were any valid reasons for this, which there were not. Eventually MSL, realising they did not have a leg to stand on, especially if we took the case further, relented, and gave us our money back. Avoid at all costs. Would never, ever rent a property from them again.
16th Sep 2020 (4 years ago)
L Taylor
WORST STUDENT LETTING AGENCY - AVOID AT ALL COSTS. MSL will try to take your deposit off you regardless of the condition you leave the house, if you have no choice but to go with them make sure you take pictures of EVERYTHING when you arrive AND when you leave so they cannot charge you. Absolute disgrace of a company, leave the houses in appalling conditions and think they can take advantage of students. Horrendous service, AVOID.
16th Sep 2020 (4 years ago)
S Hussain
I am really not happy with how they still have not paid my deposit back. They was real quick to take my deposit off me and rent off me on time However when it is time for them to pay my deposit back they taking a long time. I really do advise students not to go with this company. Alot of people have and had issues.
7th Sep 2020 (4 years ago)
B olanipekun
I got an apartment through Emma Brady and her customer service was top notch; she responded promptly every time I reached out. I enjoyed my stay and would definitely recommend.
15th Aug 2020 (4 years ago)
-
DO NOT STAY WITH MIGHTY STUDENT LIVING. Horrible service. Disorganised when it came to the keys for the building, unresponsive to maintenance requests for things including a broken shower, the boiler being broken for almost a week, and the front door not locking or unlocking properly. To get these issues fixed we had to directly contact the land lord who was actually helpful, unlike Mighty Student Living. The staff were also incredibly condescending for the year that I spent living in one of their properties.
At the end of the tenancy, the property was in near pristene condition, with the only issues being a few small marks on the wall, which were easily covered by paint. Because these ‘damages’ needed to be ‘repaired’, they stated that £45 needed to be deducted from our initial deposit of £200. Six residents all paying £45 comes to £270, far more than necessary to cover some scratches with paint. It was clear they were over charging because when I stated in an email that a £45 deduction was incredibly exploitative, they decreased the deduction to £30. Mighty Student Living knew that they were deducting the money for profit, and not for maintenance expenses. And this was not just for me and my fellow residents, friends who also stayed with Mighty Student Living charged them a £45 deduction from their deposit, and then reduced the deduction when they also complained about it.
In short, Mighty Student Living, and it’s parent company Mighty House, are exploitative, condescending, and unhelpful. I recommend using literally any other student renting company in Lancaster, which is quite a statement considering the state of many other student renting companies in Lancaster.
19th Jun 2020 (5 years ago)
R Guzmán
I'm giving them one star cause I cant rate them with 0/5. And I do have reasons, me and my flatmates. They made us pay extra money for a plumber to fix a problem with the tubes. They never solved the problems the house had and, while our flatmate was constantly making noise, smoking weed, puking in the bathroom and stealing, their answer was: that's not my thing, call the police. They didn't discount my money on time, but 5 months later all the payments. They also asked me to pay them this money to a regular bank account, and the invoices for this payments were not like regular invoices, which sounds like they were trying to avoid taxes. Horrible service.
18th May 2020 (5 years ago)
L Melkonian
Mighty House services are awful.
All about instant service are lie. My brother was renting a property from Mighty and when there was an issues with the washing machine done by the previous tenants, mighty house took about a month or more until they come check and to fix the issue.
Now with the corona-various my brother left 3.5 month earlier and not only Mighty House charge us with the full rent without even giving at least the 50% of the rent for this 3.5 months that he wont be staying there, they dont want to send someone to check the house and they are are saying that they will charge us for any possibly damages that are cause after they departure of my brother from the Property. This is ridiculous they are not getting in our situation and dont want to understand the hard times we are living in. I DO NOT RECOMMEND MIGHTY HOUSING TO ANY ONE. They have no professionalism at all.
14th May 2020 (5 years ago)
F (nycfayemx)
Can't give 0 stars.
Will throw you under the bus when your housemate steals your stuff, sells it, gets convicted for theft but apparently 'there is nothing they can do as they've not broken the contract'. Apparently theft isn't illegal as mighty house do it constantly.
Go to student living Lancaster or LUSU living, they are the best option if you want to focus on your work and not your safety.
25th Apr 2020 (5 years ago)
J D
Rude staff
23rd Apr 2020 (5 years ago)
T madanski
Poor service and respond time. There has been a leak in my room from 8 months! During this time the company came only once to fix the issue raised and kept referring me to the landlord when he referred me back to the company. Zero professionalism and customer service skills toward the problem which has worsened over time. Edit - still not a response from them after being contacted on numerous platforms.
7th Apr 2020 (5 years ago)
H Sayer
Avoid at all costs!
Didn’t have a lockable front door the whole year I was there; went a week without a working cooker. And the icing on the cake? Had £400+ worth of things stolen and they failed to kick the person out, even after police were involved. They wanted me to find someone to replace me and live with this individual.
Completely useless and only care about getting money!
1st Apr 2020 (5 years ago)
J moss
My friend was treated badly by mighty studetn living. Unsafe situation in their accomodation and letting agency did nothing to try to sort it out. Stay away from these lot
1st Apr 2020 (5 years ago)
A Morecambe
ACORN Lancaster and Morecambe (the local tenants' union and community action group) have taken action against Mighty Student Living recently as a result of the mistreatment of one of our members. We are extremely dissatisfied with the response we have had from Mighty Student Living, with a refusal to meet and discuss the case, or take any meaningful action towards the resolution of this case. Therefore, ACORN Lancaster and Morecambe are disappointed with the lack of prioritisation of tenants’ welfare by Mighty Student Living and we hope that they will rethink their strategies in the future.
A quote from our affected member: ‘This company does little to help its tenants; they denied taking any action after I had police evidence after having my possessions stolen. I had constant issues with other tenants in this house, and so they sent generic emails which did nothing to discourage loud noise or theft. After I left, they asked me to find another person to live with the person who stole my things. Avoid Mighty Student Living at all costs, they are an absolute sham who have no care for their tenants.’
1st Apr 2020 (5 years ago)
S Dubovskaja
Excellent from start to finish. Boiler was fixed in few hours, by one man- Rayn. He worked extremely hard and good job done. Many thanks!
19th Mar 2020 (5 years ago)
B Clegg
Really good service from contractor Graham, very fast and got us sorted out. Appreciate it.
16th Mar 2020 (5 years ago)
G Simmons
Great place for your son to stay whilst at uni. Review edit: one year on after leaving the five star review, I can, looking back at the way my son was treated maintain the five star status. It was easy in and easy out. Very professional outfit.
16th Mar 2020 (5 years ago)
C Oliver
While not a tenant, I had the most amazing experience with Mighty Student Living, via Emma Brady. My grandmother, Phyllis Enid (Lunt) Walden was born at 85 Lune St., Lancaster, Lancashire, England in September of 1906 and Emma was so gracious to provide a tour. My grandmother and my great grandparents left Lancaster for America on the Lusitania in 1911. I have attached the ship manifests for reference. They eventually settled in the Flint, Michigan area. My grandmother and my grandfather, Malvin J Walden, opened a pub in Fenton, Michigan the day after prohibition ended in the States (1934). The business was in operation until 2018 when the last remaining heir, my uncle, of Malvin and Phyllis Walden died. I will be forever grateful to Mighty Student Living for the opportunity to visit a building I had heard so much about as a little girl. Thank you!
14th Mar 2020 (5 years ago)
H Ahmed
My bed has been broke for months and I reported it two days ago and Graham came in and sorted it quickly, with a much better bed frame.
6th Mar 2020 (5 years ago)
R Kapoor
Heating issues within the property. Ryan rang to organise a good time for us and fixed the boiler and radiators. Great communication and service provided!
6th Mar 2020 (5 years ago)
B richardson
Not long after moving into the property we started having issues with the boiler. The agents put us in touch with the plumber, Ryan and he came and had a look at the problem. Having been given permission for a new boiler to be installed Ryan kept me updated and got the job done for us. He was so friendly and polite and went out of his way to come back another day and show me how to sort out a small issue that I couldn't figure out. Really pleased with the service he provided. Thank you ????
5th Mar 2020 (5 years ago)
F Constantinou
In our building we have extreme issues with the WiFi and they tried to get us accused of garbage that were in the buildings garbage storage before we even moved in. The problem with the WiFi is unbearable I have made countless efforts by reporting it to fixing website making calls yet the answer I received "The landlord is trying but its not an ASAP issue" really not an ASAP issue? cant even study with the wifi we currently have the house was dirty when I entered the images on website are not even updated, in my case the couch was completely destroyed while on the website and when I come to see it it was covered up so I just assumed the couch was fine, my windows wont stay open unless I put something to support them to stay closed and they barely try to do anything for you. Worst customer service ever not to mention the fact that they told some of my housemates that they will not be receiving the flat they have again next year even if they wanted it due to constant complaining even tho their flat had issues with heating warm water the washer wasn't even working and yet they didn't bother to do anything fast enough they were in there flat for 2 days without heating and warm water. I know some issues are the landlords fault as well however they don't seem to care about applying pressure to them in order to get issues solved as quickly as possible.
30th Jan 2020 (5 years ago)
B Jarrett
Moved into the house with most appliances not working e.g. hoover, tumble dryer, cooker, toilet button missing etc. Had unavoidable problems with water damage but the response and attitude of the landlord was slow and disappointing. Had builders come at 10pm playing music and have not had any consideration from the landlord towards our health due to damp within house. Mighty Student should have made sure the house was ready for when we moved in - which it was not and responded better to our troubles.
Maintenance men seem polite. Only received apology from mighty student when we complained.
24th Dec 2019 (5 years ago)
I Batool
I have previously posted about having trouble with mighty house about deposit. Now it has been 3-4 months since my tenancy has ended and the trouble we were having was finally resolved, which i was very happy about. However, now mighty house are penalising us for not having record of us paying the extra deposit that was required when moving into that house. This is very troubling to us as we all paid the extra money that was needed and now we are having to wait longer to get the rest of the deposit that we need. We have had some good experiences with Might house, but it seems like their organisation isn't very good which has lead to many problems being caused.
22nd Nov 2019 (5 years ago)
E Llamado
It’s been 3/4 months since I have left mighty house and have had many problems with receiving the deposit back due to some issues that we had but now that the issue has been resolved, only some of the deposit has been returned. I have contacted mighty house many times about this issue and have been told that the person dealing with this issue is busy so nothing has been done about it. I am not happy about the service that is being received as I have been very patient with this issue and still have not heard any response.
22nd Nov 2019 (5 years ago)
F Fabozzi
Good housing company overall and would recommend. I lived in their student accommodation for 2 years and had a good experience. Although they sometimes need to be reminded of things, the people working there are very kind and helpful. More importantly they are honest and not at all trying to scam you (unlike some other student accommodation companies around).
The price to quality of accommodation ratio is OK, but could be better.
30th Oct 2019 (5 years ago)
C Goldblum
Rented a house for a year with Mighty House. Upon moving in there were several problems, including an electrical fire, a bug infestation, water dripping through the ceiling from the shower, large changes made to the structure of the house (that we were not notified of) and the fact that the house hadn't been cleaned. When we complained about these problems to Mighty House, their attitude was 'well let's not point fingers, now can you please follow me outside and not make a scene in front of the other clients'.
Each term they asked for the rent money weeks before the term started and student loan dropped. They explained that if you sent an email in to ask for more time that wasn't an issue. But if you didn't, you were charged for handing in the rent late. This farce happened each term, and based on their reaction to the email, it seems as if this issue caused them a lot of stress, yet they didn't rectify it.
Before we even moved into the property, we had issues with Mighty House. We arranged a viewing for one house, then after waiting outside the house for 10 minutes in the middle of winter, called them and were told to meet the estate agent at the Mighty House building. We were then showed around 3 different properties by a member of staff who explained that this was the first she'd heard of it, and had been tasked with the viewing only upon our calling.
Additionally, a friend brought up the same issues with viewing as we received. However, in her case, she ended up having to call, waited 40 minutes total, and claimed the viewing was extremely unprofessional. Every person I've spoken to about this company has only had criticism to speak of.
In terms of daily interaction. They would notify us of anyone coming round to the property the day before most of the time, but towards the end of the year, just didn't bother, and let themselves in without warning on two occasions. I will compliment them when it came to repairs however, as repairs were done efficiently and in a timely matter. This compliment may be better paid to their outsourcer, FixFlo, but either way, this system was handled well.
When it became time to collect deposits, they said within 3 days of moving out we would receive information regarding deposits. After waiting a month and then threatening to take legal action, six weeks later from the date we moved out, we received 3/4 of our deposit. The other quarter, over £100 in total (between the 4 of us) was removed, claiming that it was used to cover the cost of removing rubbish (but also explained that the house was in excellent condition). This rubbish will not have been anything more than the waste accumulated by our flatmate who lived there for a week later than us, as before we left, we made sure to clean the place as much as possible.
Apparently Mighty House hired Bill Gates armed with 24 carat gold bins to remove that rubbish.
Tl;dr: We have had problems with Mighty House all year, and consider them to be an incompetent, unhelpful business, that at best has taken on more than it can chew with work load, and at worst is providing deeply negligent support in the aims of trying to squeeze as much money from their clients as possible. I would not recommend Mighty House under any circumstances.
EDIT: Originally posted this on Mighty House's google page, but was asked to move it across to this page, as this deals with rentals, while the other with former with sales. However, because a good deal of this
review concerns interactions that have taken place at the Bowerham office, I felt it was best to leave the original review up, and post this here as well :).
13th Oct 2019 (5 years ago)
J Vincent
Excellent customer service, when reported a problem was sorted straight away. Brilliant staff and great letting agent . Would highly recommend ????????
12th Oct 2019 (5 years ago)
A Fellows
Poor customer service, all the employees are rude on the phone and if you want anything done you have to go in and hound them to do it. Waited for 80 days for a repair before. Had rats, leaks which I was told didn’t exist and so many problems with their property. Rooms when we moved in weren’t habitable and if you ever call up don’t expect to speak to management because they’re ALWAYS “busy”.
24th Sep 2019 (5 years ago)
L Ariza
Seemed much better than Student Housing Lancaster and were very helpful and nice showing us houses but we eventually went with Escape Campus who are brilliant
18th Sep 2019 (5 years ago)
F talukdar
In my first year (2016/2017) I lived in 28 thurnam Street. When they were called student living company.
Pros
- Great flatmates from different parts of the world
- Decent price for an en suite (£95)
- Nice kitchen and TV
- washing machine provided.
Cons
- We literally had the plague, I'm surprised there wasn't a big red x on the front door.
- "Rat infestation" as described by pest control
- Pigeons living in the roof
- Fly infestation — so much bug spray was used in the hallways it nearly knocked my flatmate out when he left his room.
- Was told on the first day the mirrors installed into the walls of room 10 were an added feature but was charged £70 of my deposit to have them removed.
- Extremely slow Internet, around 50kb/s after 11pm.
- A mattress so thin I could feel the wooden planks underneath when I lied down.
- Fridge/freezer broke causing a lot of food to go to waste, it took over two weeks to fix.
- Room inspections without notification.
18th Sep 2019 (5 years ago)
H Ascroft
Rented a room with MSL for a year whilst at Lancaster University - fantastic large flat in a great location in city centre & any issues we encountered were resolved quickly using an efficient reporting system. I would recommend MSL to any students within Lancaster!
20th Aug 2019 (5 years ago)
S Kumar
It’s been a fantastic experience dealing with Mighty Student Living team. Kirstie has been extremely helpful; the let was agreed within days. She went out of her way to suggest furnishing students appreciate and co-ordinated all deliveries, installation and mandatory checks to ensure the property is fully compliant with the regulations. I’ve dealt with multiple letting agents but never received such professional service. I hope to see Mighty Student Living expand to other regions soon.
7th Aug 2019 (5 years ago)
Anonymous Tenant
Friendly and helpful staff. When there're some problems in the house, Mighty house is very efficient at solving them. The staff also gave me some very useful suggestions. So lucky that I chose Mighty house.
Tenant
2nd Aug 2019 (5 years ago)
K Owen
Mighty Student manage a couple of my student properties and take all the hassle out of owning student lets. They have been very proactive in finding tenants and addressing the students needs. Kirstie and Tracy have been particularly helpful.
1st Jul 2019 (5 years ago)
Y (Slav)
I rented a room for the 2018/19 academic period. I am very satisfied with their services and would definitely recommend it to students. They are professionals and an agency you can trust. Huge thanks to all the team and especially to Tracy and Jack.
26th Jun 2019 (5 years ago)
E Malik
Felicity who is a Property Manager at mighty has been extremely lovely and kind and instantly beyond helpful with any issues or enquiries I have had in my experience. More places could use people like Felicity, especially when attending to the needs of students, in effort to ensure they feel comfortable and understood, which is exactly how I have been made feel. Great job!:)
20th Jun 2019 (6 years ago)
L Hodkinson
I recently discovered an issue with my rent, a fault on my side where I was paying to the wrong account - I dealt with a lady called Felicity who helped me out massively and we were able to get to the bottom of the issue and rectify it. She was extremely helpful with everything and I am very grateful.
19th Jun 2019 (6 years ago)
S Ozdemir
My experience of mightyhouse living has a been fantastic, they have a very friendly staff, all professionals, they respond very quickly to carryout repairs. I highly recommend all students to approach the team! They will take great care of all their tenants! 5*
6th Jun 2019 (6 years ago)
P Taylor
Excellent company we had a customer stuck for a housing after all fell though contacted mighty students and the went above and beyond a credit of a company 5* from me
4th Jun 2019 (6 years ago)
F Lyons
Fantastic service, made everything easy from the start. Thank you for all your help.
24th May 2019 (6 years ago)
Lisa
I have lived in one of Mighty Student Living's property for a year and their service is deporable. My flatmates and I lived with broken blinds during more than 6 months as Mighty Student Living did not ensure the repairs even after multiple notices. They will also do the bare minimum concerning your well-being in their properties. Definetly not recommanded.
23rd May 2019 (6 years ago)
G Emily
WORST student housing company to ever exist. Leaving doors open in your house, sending out 'the wrong emails' saying they are going to come and do viewings at your property etc and never turning up (happened 5 times). Several other issues but too many to even write on this review. If you speak with the staff on the phone they are rude. Been treated with nothing but disrespect and will 100% be telling the owner of the property about the way we have been treated in the hope that he choses a different company in future. STUDENTS DO NOT CHOSE TO RENT FROM MIGHTY HOUSE.
15th May 2019 (6 years ago)
???
Jason and the maintenance team are super efficient, taking really good care of the house. When ever there are parts that need to be repair or just concerns, they act fast on it without any excuses and procrastination.
Pleasure experience to rent property with them.
28th Mar 2019 (6 years ago)
M Barton
We looked for an agent who would look after our tenants, and did some research before deciding to use them. We have only been dealing with them for six months, but so far have done all we would wish. They have kept us informed, respond to problems promptly, and are pleasant people to deal with.
15th Mar 2019 (6 years ago)
J Chai
In my experience Tracy, Jason and the team have so much care for the students, the properties and Landlords. I have been with them for 3 -4 years and they continually go above and beyond for Landlords and students.
They encourage Landlords to do necessary work to keep properties in good shape, plus as they have an in-house maintenance team, so all the quotes for fixing things are very reasonable. I love that they always come to us with solutions not problems i.e. they tell us the issue and then give us the different solutions, plus let us know how much each will cost.
I have a few properties across the UK and can hand on heart say Mighty House is one of the best agents I have ever worked with.
14th Mar 2019 (6 years ago)
E Carter
As a property owner I've been letting my properties with them for a number of years now. They have always been helpful and friendly!
12th Mar 2019 (6 years ago)
H azam
Really helpful team, especially Kirstie who has made it really easy finding a place to live
13th Feb 2019 (6 years ago)
P Dutton
Very good service, respond quickly to inquiries
10th Feb 2019 (6 years ago)
M Saunders
Good company with knowledgeable and helpful staff
Will thoroughly recommend
31st Jan 2019 (6 years ago)
H Genedy
really friendly and helpful
21st Jan 2019 (6 years ago)
R Nolte
The team helping me with finding my house were absolutely amazing. I had to find a place quite last minute and put heaps of pressure on them, but they absolutely delivered. I won't recommend anyone leaving it as last minute as I did but thank you to everyone that helped me. Customer service was excellent and I felt very looked after!
16th Jan 2019 (6 years ago)
K Axtell-Brown
I have nothing but praise for Lydia and the Mighty Student Living team. Fantastic customer service and they really care about their tenants. Highly recommend !
15th Jan 2019 (6 years ago)
J A
Stay clear from them as far as possible . Trust me they are not worth the hassle .
21st Nov 2018 (6 years ago)
M Hall
Really bad service from these guys!! stay clear!! They are very uncooperative in terms of replying to emails and sending the appropriate people to fix any problems we have had with the house. For months now we have had to deal with slugs in the property, their response to this is that it is not classed as an infestation and basically told us to fix it ourselves. We have also had multiple boiler issues which has lead me to believe that they did not check the boiler before we moved in. Also, it seems to me that they do not keep the landlord fully informed of the problems as we have had to separately email the landlord to keep them in the loop, their whole communication system is flawed. I have always felt like an inconvenience to them as opposed to a customer, whereas in previous years with other companies there was no problem that was ever too big. Would not recommend.
15th Nov 2018 (6 years ago)
P Leslie
The best student lettings company in Lancaster. Professonials who really care about their student tenants. Thanks for everything!
31st Oct 2018 (6 years ago)
R Willoughby
Overall great experience with a short-term tenancy, easy problem reporting system, problems got sorted fast, and the deposit got returned quickly too. Would recommend.
27th Sep 2018 (6 years ago)
T Morris
We are now in our second year renting from MSL and have been very happy with the service. We have really appreciated their help and flexibility with our specific situation as group of graduates/young professionals who wanted to live in a house-share together, and they deal with issues promptly when raised. They are both professional and competent, as well as being friendly and human - would definitely recommend!
22nd Sep 2018 (6 years ago)
N Hadjittoouli
Terrible Service. Trust me!
13th Sep 2018 (6 years ago)
K timperley
Extremely happy with this agent. staff are willing to go extra mile, properties are stunning and repairs are fixed as soon as possiable.
13th Jul 2018 (6 years ago)
E Howorth
Made my first time moving out a lot easier!
Very good communication, I could email the agents with a question and would have a reply a couple of hours later, always so friendly, helpful and understanding
13th Jul 2018 (6 years ago)
T bell
A good way to summarize MSL is quick. My friend and I managed to secure and move in to my current property within days. Communication has always been fast, responding to emails and such usually within minutes. We've had one or two issues but they've always taken note of the problem and dealt with it as soon as possible. Obviously then I'd (and have already) recommend MSL. Here's to another year!
12th Jul 2018 (6 years ago)
U kalyani
Really bad service guys. Starting from occupying , it has been a lot of headache. Worst property standard. Fake commitments and repair support is just to trouble occupants it seems.... Gas boiler failed 5 times in a month and instead of resolving we get escalation about we are at fault... Let's be professional guys, no use of just committing about service.
9th Nov 2017 (7 years ago)
P W
My son chose Mighty House for his university accommodation and was very impressed with their service.
22nd Nov 2016 (8 years ago)
L petersen
Really quick to respond. When we called about a boiler issue they came quickly and the problems was sorted out within an hour.
10th Nov 2016 (8 years ago)
T Last
very nice and helpful, pleasure to sort out accommodation with
29th Oct 2016 (8 years ago)
D Lo
Used these guys for my second year accommodation and highly recommend them. We dealt with Kevin and he was great
25th Jul 2016 (8 years ago)
G Bowers
When my friend was looking for a student rental, I recommended Mighty Student Living and they didn't fail to deliver. A great selection of student properties close to all amenities and at very good prices.
25th Jul 2016 (8 years ago)
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