Back
Close
- Compare agents
- Online valuation
- Explore my area
- Home toolkit
- News & guides
- Estate agents by area
- Sold house prices by area
- Estate Agent ValuationRequest an in-person valuation with an agent to discover your property's true market value.Book a Valuation
- Online Valuation ToolGet a free instant estimate of your home's value.How Much Is My Home Worth?
- EPC CheckerFind out if your home has a valid Energy Performance Certificate.Check My EPC
- Listing MonitorAlready on the market? See how your online property advert is performing.Track Performance
- Selling guides
- Estate agent guides
- Mortgage advice
- Conveyancing guides
- Property news See All News & Guides
Selling guides
- How to sell your house
- Cost of selling a house
- Moving house checklist
- Stamp Duty guide
- What is Capital Gains Tax?
- What happens on completion day?
- House viewings time frame
- Selling a leasehold property
- Selling a shared ownership property
- How to sell a house quickly
- How to avoid stamp duty
- What not to fix when selling a house
- Improvements that don't add value
Sign in
Agent shortlist
HouseWorth
© GetAgent Limited 2025
Is this your branch? Claim your page here.
- Moat Homes Limited - Moat Homes Limited (Resale)
Moat Homes Limited - Moat Homes Limited (Resale)
Galleon Boulevard,Dartford, DA2 6QE
Moat Homes Limited Moat Homes Limited (Resale) are an estate agent in Dartford. They mainly list properties in SE3, SE19 and SE9. Over the last 6 months, they've listed 1 properties, with 2 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Rightmove.
Opening hours
- Monday 8:00am - 6:00pm
- Tuesday 8:00am - 6:00pm
- Wednesday 8:00am - 6:00pm
- Thursday 8:00am - 6:00pm
- Friday 8:00am - 6:00pm
- Saturday Closed
- Sunday Closed
View all details
Moat Homes Limited - Moat Homes Limited (Resale) Reviews (238)
Have you used this agent?
50%
4%
1%
2%
42%
All (238)
Seller (20)
Buyer (65)
Landlord (3)
Tenant (57)
General (93)
C Lindo
I have just moved into my new property, and I wouldn't have been able to do this without all the help from Ben Davis! He was always so responsive on emails and calls, and went above and beyond to help me at every step of the way!
Buyer
30th Oct 2024 (11 weeks ago)
D Ambrus
I've been living for four years in one of Moat's flats in Kidbrooke Village. During this time Kelly Connon was the most helpful with us. She is incredibly helpful, replying to emails very fast. What she does is called excellent customer service.
Tenant
21st Oct 2024 (13 weeks ago)
K merrifield
There are multiple issues I've had since day one . Neighbourhood check failed to spot a leak in the roof were the ceiling was coming away and water behind the wall. Central heating leaking through the ceiling radiators turned off as it was leaking, damp issues that are ongoing glass all in the garden since picking it up 5 months on . Door handle broken bare in mind the property was empty and apparently put back to a good standard? Windows bodged plaster coming off patches of the walls . The central heating is still leaking 5 months on they don't reply to my emails and contractors don't turn up so it's going somewhere there not fussed. Manager of the empty home department didn't seem to care and top management received there pay check and don't do much else.ive recorded everything including the compensation for all the countless times noone showed up for a repair .oh and they paid 25% of the compensation .In all honesty please if you can stay away from moat homes there properties are very run down and they don't show a dutie of care. Next doors ceiling has collapsed and he's not had that room for months . They will reply to this stating please email us well I have for months and comes to nothing just another bodge .
Tenant
8th Oct 2024 (15 weeks ago)
M
Iv been with moat for a couple years now and I thought ild write a review as I am really happy with the service I receive from moat and love my home. And when I applied I think her name was Nicole who done my application and it was such a smooth process and much less stressful than I thought it would be. I’m so happy here thankyou Nicole and moat.
Tenant
7th Oct 2024 (15 weeks ago)
Jemma
Nicole has helped me with my move and couldn't of been any better if she tried. Whole thing went so fast and smoothly. I'm still in shock at how well it went. Tha k you Nicole for being such a big help.
26th Sep 2024 (16 weeks ago)
K emptage
My new home is just fantastic places to live withme andmycarer. There is So much room and just amazingly quiet. Nicole made the whole process very smooth and kept me informed throughout. Moving is always a pain but coming to my new home is just a dream come true. I never thought that I would have something so lovely and I thank Nicole and moat housing for all your help
Tenant
26th Sep 2024 (16 weeks ago)
E Gatfield
Excellent service lovely complaint
17th Sep 2024 (18 weeks ago)
F collins
I cannot thank Jeannie Prescott enough for her support with communal issue we had. Within a week of picking up our case, it was sorted. She was amazing and kept me up to date throughout the process, fantastic customer service.
23rd Aug 2024 (21 weeks ago)
L Jevsejenko
The door into comunal area is not working after it has been "repaired", it cannot be open from outdoors. When I called to emergency number being not able to get to the property, they said Wait untill the morning!!!
pc (reply for the below)
I called this number twice today and was waiting for more than 30 min but no one answered!!! I went out to the shop today and when I came back I COULD NOT OPEN THE FRONT DOOR!!!
I also emailed you yesterday but have not got any respond!
Tenant
14th Aug 2024 (22 weeks ago)
D Quinn
I wish I could leave a negative rated review.
I have waited 12 weeks for an external window repair, I have been subject to threats to kill against me and my family, excessive drug smells, anti social behaviour and consistent noise pollution. I have ongoing complaints and have contacted the local MP's as I am at the end of my tether with moat.
I have a partner with MH, and this has caused her to detierate.
Moat managers do not care if you are a rented tenant and add management charges x3 to the rent cost for what reason???
Tenant
6th Aug 2024 (24 weeks ago)
R ost
Wish there was a way to reply to some of the other 1 star reviews
I currently am not in a position to put up details but there are issues. People should be aware of the dissatisfaction out there. Some departments are ok. Helpful. Other areas not. While it's appreciated it is not easy managing a large portfolio of property and large quantities of tenants all with various issues, there comes a point instead of continuing to expand, get existing house in order!
2nd Aug 2024 (24 weeks ago)
J Lis
There was reviews from people someone saying their houses was full of mould. why have they been removed?
27th Jul 2024 (25 weeks ago)
P williamson
I was Housed by Edith Okwuosa she is the Empty Homes and Allocation officer from Moat Homes.
A very professional service from Edith thanks to you and your team..????
24th Jul 2024 (25 weeks ago)
R C
Really pleased with the Purchase process with Moat . Rebecca in sales has been amazing from start to finish . Communicated well . Has been clear and responded always in good time . Very professional . Made my experience smooth and stress free .
Buyer
22nd Jul 2024 (5 mo. ago)
C Smiths-Odogwu
We are very satisfied the way and manner Rebecca Joyce handled
Moat house purchase of 2 Bevan park view, Northfleet. Her professionalism is excellent.
Buyer
18th Jul 2024 (6 mo. ago)
Elaine
Just wanted to say thanks to Edith and the team for making the process seamless. Edith kept my daughter informed throughout by email and responded very quickly to requests, even replied out of hours! Amazing service and my daughter is extremely pleased with her flat, great size and well presented. Thank you ????????
15th Jul 2024 (6 mo. ago)
T Boldick
We recently sold our 2 bedroom, shared ownership home. As with all house moves, it was definitely one of the most stressful things we have ever done and I sincerely hope we won't do it again! In spite of this, we found David O'Donovan, of Moat Homes, to be extremely helpful in the process. He was able to work within the various time sensitivities and provide us with all the necessary information that we needed, as well as liaising with the various solicitors and estate agents etc. involved in the process.
Many thanks!
Seller
15th Jul 2024 (6 mo. ago)
A Vasileiadis
I recently bought through shared ownership and Hayley from the resales team was a big help throughout the whole process. Excellent communication, she constantly provided support and guidance and was always available to reach when needed to provide additional information to all parties included. Thank you for your great service!
Buyer
11th Jul 2024 (6 mo. ago)
N Kidson
Very poor customer service and overcharge. Expect so much better. Lots of 1 star reviews here and no surprises
Moat homes response below no effort copy and paste generic wording
9th Jul 2024 (6 mo. ago)
S Beharie
Thanking all the team at Moat, Edith, Sally & Annabelle, Kirstie. Amazing service especially Edith, extremely proactive, quick response via emails. Ensuring every step of the way has been guided & advised. Resulting in a smooth transition to securing my new Tenancy. Edith's kind reassuring calls during a very stressful & anxious times! Thank you so much for everything. Sarah
Tenant
26th Jun 2024 (6 mo. ago)
D Asuquo
Am so pleased with Moat Homes for my new home.i will like to thank the staffs, Edith, Sally and Annebel for the lovely roles they played. Also for the quick response to all my emails to Edith.I and my daughter are so excited to move into our beautiful new home.
Buyer
21st Jun 2024 (6 mo. ago)
R McGuinness
Failed checks by neighbourhood service management.
Stating I could not hold a tenancy with them due to them not being capable of my heath requirements.
My health issues are mental health, they had 3 references all stating I can live independently from mental health members. A reference from current landlord to say the same.
I lived in the same village independently before.
They have discriminated against my mental health with no reason to
29th May 2024 (7 mo. ago)
S roper
Rebecca is amazing! I have just completed the purchase of my shared ownership property, and from start to finish, Rebecca has been an absolute joy to work with. As a first-time buyer, there were some worrying moments, but I always felt supported and well-informed throughout the process. No matter how many times I called or emailed, Rebecca was never too far away with an answer. I am looking forward to seeing how the next step of the journey with Moat goes, but so far, I really can't complain. I am super excited for my family and me to create new memories in our new home.
Buyer
16th May 2024 (8 mo. ago)
E Thompson
I have just completed my purchase of a shared ownership property and the service from Vanessa was brilliant. I can’t fault anything and would recommend to friends and family if they were ever looking at a shared ownership option.
Buyer
7th May 2024 (8 mo. ago)
A Perry
We recently sold our shared ownership property. The whole process on moats side was easy and straightforward. They also were extremely helpful when it came to answering questions from the solicitors. Vanessa from the resales team went above and beyond for us and helped guide us through the process.
When we were in our property we never had any issues with moat, always very fair and helpful. So pleased to have bought our first home through moat, we will always be grateful for the whole experience of shared ownership
Seller
11th Apr 2024 (9 mo. ago)
S Cronin
Shared ownership process: very easy process, had all the information I needed when I needed it, Ben was on hand to answer my questions as a first time buyer. The turn around time was very quick for the purchase, very pleased, very happy
Buyer
1st Mar 2024 (10 mo. ago)
Sean
Don’t use them. They put the rent and service charge up ridiculous amounts after your first year. Just had a child to and they want me to magic another £75 somehow a month.
Edit - called them as they said and they did not help at all. They just say this to look good.
Tenant
29th Feb 2024 (10 mo. ago)
C Fernandez
Moat put the rent and service charge up, okay I get it but they don’t fix anything in our building, we have raised different issues and after months those haven’t been fixed. Everyone is tired of chasing and chasing and nothing gets done.
Tenant
29th Feb 2024 (10 mo. ago)
S Heales
Just a shout out to Rebecca Joyce who I’ve been dealing with during my purchase of a moat homes shared ownership property, very friendly, helpful and extremely patient with the delays due to my personal circumstances, can’t thank her enough. Not moved into the property yet but hope the future service will live up to her standards.
Buyer
23rd Feb 2024 (10 mo. ago)
T Jones
We had Rebecca Joyce looking after us, and I couldn't be more happier with her, everything we had worries about she explained them or sorting them for us so quickly.. she was so lovely to meet in person, thank you very much Rebecca for helping me and my family buy our first home
Buyer
12th Feb 2024 (11 mo. ago)
L Discombe
We have recently exchanged on the sale of our shared ownership property through Moat. Hayley in the Resales team has been fantastic throughout what turned out to be a very long process (nearly 3 years in total, through no fault of Moat's). She has been helpful, diligent and empathetic during a stressful time- Thank you so much Hayley!
Seller
9th Feb 2024 (11 mo. ago)
J Chapman
We recently took the Keys of our Shared Ownership New Build. We got in touch with Ben Davis and he set the wheels in Motion. Even when our Solicitors seemed to be on the go Slow Ben was always on hand to answer any emails or queries we had his professional attitude was second to none. Our New Home is amazing only been here for a few days but already feels to be more of a home than our council property ever was and we was there for 8 Years I’d definitely give Ben and everyone else from Moat 10/10
Buyer
8th Feb 2024 (11 mo. ago)
C Capstick
I get the keys to my place in an hour and 10 minutes and I am so excited to finally meet Rebecca… I have to say I am a “nightmare” person to deal with as I am constantly worrying and always trying to contact people for to make sure I’m submitting the right paper work etc. Rebecca has comforted me through the whole process not only has she been at the other end of my endless calls and texts but she’s also makes me feel confident that I am not driving her crazy and that everything is going to be okay.
I have managed to get a really nice relationship with you guys and I think customer service wise has gone above and beyond. Also a little mention to Harry who was there in the background.. thank you for always being so happy, helpful and positive!
Fingers crossed for a positive future with you all x
Tenant
2nd Feb 2024 (11 mo. ago)
D Campbell
This housing association has allowed me to go 5 days without a working boiler. No hot water, no heating with 2 kids and a disability. They have no idea, 5 days later when the boiler will be fixed. Their contractor K&T Heating is absolutely useless. Please do not consider a tenancy or shared ownership with this housing association. They will be your biggest regret.
Update from Moat Response
I have contacted your customer service team every day for the past few days and they have been absolutely useless. I have contacted K&T Heating and my local MP who has contacted Mary Gibbons the chief executive and I am still without a boiler. Still in a property whilst registered disabled with 2 kids and no basic utilities.
Your response was generic and useless as expected.
Tenant
1st Feb 2024 (11 mo. ago)
J Butters
I have just completed and move in to my new build tomorrow. I was kept up to date throughout the process and Rebecca my sales rep was fantastic. If you are looking for a new house, would recommend.
Buyer
31st Jan 2024 (11 mo. ago)
C tompkins
Hayley really helped me through the process of purchasing my shared ownership flat, was really helpful and guiding through the process and helped me with any questions I had as this was my first time purchasing a shared ownership property
Buyer
29th Jan 2024 (11 mo. ago)
b
Building higher than planning states
23rd Jan 2024 (11 mo. ago)
C Okereke
This feedback is for Keeley Sadgrove, for all the help so far. Always picking up and helping me with info even for properties which she isn't the sales executive and always pointing me in the right direction. Looking forward to buying from Moat Homes. Good customer service so far.
8th Jan 2024 (1 year ago)
C Felton
Really impressed with Moat homes throughout my buying process, questions where answered quickly and I was informed of progress in a timely manner. All the staff that I dealt with before during and after were fantastic with a special mention to Becca for her efforts. I have now been in my new home for a month and couldn't imagine being anywhere else.
Buyer
24th Nov 2023 (1 year ago)
H Dept
We have just moved into our new home and are very pleased with it. There are a few issues that need addressing but nothing major - we trust that these will be rectified. We had previously purchased a property through a shared ownership scheme years ago, with a different housing association and the new model seems much improved on the original. The actual process of purchasing via shared ownership was definitely far more long winded than before and the usual nonsense between solicitors, both blaming one another for hold ups, added to the stress levels. However, Keeley Sadgrove at Moat, was on hand throughout the whole process, answering questions and chasing things up for us. This was very important at a time when communication with our solicitor was minimal, to say the least! It remains to be seen how Moat Housing perform as a landlord. I hope to be able to write another favorable review in years to come.
Buyer
15th Nov 2023 (1 year ago)
J Howe
I've got a leaking gutter that's pouring out water when it rains which is coming up the wall to my bedroom about an inch away from the air bricks, I've been phoneing for over a year now to get this rectified and with the amount of rain we're about to get it could come in the airbricks so I'm trying to prevent mold but nobody seems to want help me prevent this.
It's now starting to affect my mental health and my anxiety is at an all-time high..
Not to mention the lighting in the communal area doesn't work properly and no lighting in the car port at all
Tenant
29th Oct 2023 (1 year ago)
S Kirkbride
We are completely delighted to be in our shared ownership house for a couple of weeks now, having been stuck in the private rental market for decades. Ben Davis guided us expertly through the whole registration, reservation and purchase process, and was very thorough and diligent in this role. Ben answered all our (sometimes trivial) questions and was patient, courteous and friendly. I don't think he could have done more to make the whole journey run smoother. Big thanks Ben, your a star!
Buyer
24th Oct 2023 (1 year ago)
H Sharp
I have recently sold my Shared ownership house I have owned for many years. Vanessa in the resales team has been amazing. The process is complicated, but Vanessa was reassuring and clearly understands the process. Vanessa went out of her way to push things through with very slow solicitors. She always answered her phone and responded to emails, she’s an asset to Moat Homes.
Seller
23rd Oct 2023 (1 year ago)
G C
Great service throughout the process. Thanks to Ben for the regular updates and clarity with each stage!
18th Oct 2023 (1 year ago)
A wasilewska
They broke my bathroom due to communal pipe being fault, promised to bring a decorator…. 1,5 year later I’m still waiting. Horrible communication, everyone at their admin team says something else! I will be taking legal actions against them as this issue has been going way too long with zero answers or a plan of action
Tenant
13th Oct 2023 (1 year ago)
K Donovan
Friendly and helpful staff
11th Oct 2023 (1 year ago)
J Watkins
We can’t thank Sam at resales enough for her hard work during selling our share for our shared ownership home. She worked so hard and kept us in the loop all the time. We honestly want her to know we appreciated her work and she was so amazing! Thanks Sam ????
Seller
5th Oct 2023 (1 year ago)
K Srevens
Just sold my Shared Ownership property and I would like to say a big Thank you to Hayley in the resales Team for her support and help during this entire process. Hayley has gone above and beyond to help , reading my meters , giving keys to buyer as I no longer live local to property . Thank you so much
Seller
21st Sep 2023 (1 year ago)
S Rowe
We completed on our home on the 31/7/2023. The process is very intense, however Vanessa and the team where very supportive throughout. We are a more mature couple, and was grateful for the assistance where requested. I should also state the the quality of Moat homes and locations, are very considered. Thank you.
7th Aug 2023 (1 year ago)
N George
Vanessa from Moat has been brilliant every time I have worked with her for selling a home.
Thanks for all your help!
Seller
1st Aug 2023 (1 year ago)
S Foo
Vanessa Menary, Resales Officer was so professional, helpful, kind and went above and beyond with helping me through each stage of the selling process. Thank you so much again. You are very much appreciated.
Seller
17th Jul 2023 (1 year ago)
O Smith
Hi I'm a tenant from moat and have been getting alot of help from monica . She is the most helpful person I've ever come across I mean I had a few natural problems with my flat and she got them sorted ASAP no messing about. So yeah I would like to just say that monica really gives it her all when trying to help customers and she is very understanding and helpful . If anyone ever needs help just ask for monica and I promise you won't be disappointed so yeah monica and her team at moat are excellent and I would hugely recommend using moat housing . ????
Tenant
12th Jul 2023 (1 year ago)
D D'Urso
I've recently completed the sale of my Moat Homes shared ownership property. Their resales team were really helpful throughout the process, in particular Hayley who was assigned to my case.
The 4 stars is more a review/reflection of their resales team and the process of selling the property as opposed to Moat's general service, as outside of this, their customer service wasn't great, from my experience.
Rent on the % of the property that I did not own was increased significantly every April, consistently, as were the service charges, which were, to be frank, extortionate. At one point, the service charges were even underestimated so myself and fellow residents had to pay more than expected which was rather poor. Given the cost of living and energy crisis of the last 2-3 years, you'd have thought they'd take a stance which shows they care about their residents and customers but that did not appear to be the case.
Truthfully, I wouldn't recommend Moat as a HA in general but thankfully my experience with their resales team was a least a positive one overall so for anyone currently living in a Moat home who will be selling in future, at least your selling experience might be a positive one!
Seller
29th Jun 2023 (1 year ago)
J Kelly
Probably the worst shared ownership provider I've ever encountered. Unprofessional from start to finish. The whole process was badly managed prior to handover with poor communication and delay after delay and has been worse since. Moat do nothing to address defects properly or address security concerns and have absolutely no idea about building maintenance but will gladly hike the service charge for nothing in return. Stay away from them if you can, I certainly regret ever dealing with them.
27th Jun 2023 (1 year ago)
K within)
Rubbish service
12th Jun 2023 (1 year ago)
A White
We dealt with the re-sales team during our house purchase. I couldn't recommend the re-sales team enough! They were so helpful and prompt with their responses. I would like to say Thank you to Vanessa from re-sales. She guided us through the process and was always on hand when we have queries.
Buyer
31st May 2023 (1 year ago)
M Walsh
Paid £500 for a reservation deposit for a flat at Broadacres, Southwater.
But had to pull out as Moat never told me that there was a clause in the lease that Berkely Homes could double the ground rent. (It was only because my solicitor spotted in the leasehold pack. The Moat Homes reps never revealed this information when asked).
As a result of this clause none of the major bank lenders would give me a mortgage.
Upon finding this out in the lease I pulled out of buying the flat but Moat refused to refund the reservation deposit of £500 (even though I would not have put this deposit down if they had been honest and admitted the details of the lease up front).
Buyer
27th May 2023 (1 year ago)
Lauren
After viewing 2 flats in the same building, I finally got my flat, Hayley was so helpful and considerate of my circumstances. The flat was very clean when I moved in, new carpets and freshly painted. I had an issue regarding my account and rent at the beginning but the customer service team were helpful and polite.
Tenant
24th May 2023 (1 year ago)
K H
Been tenant for 19 years not had any Problems with them I do feel estates in kent gets more priority than other areas lots of activities, days out more info of developments that's going on shame really I'm sure kids and parents in essex would love the chance to get involved especially in the summer .
Tenant
16th May 2023 (1 year ago)
C Sales
NEVER EVER GO WITH MOAT HOMES. We live in an estate that moat own and they’re infested with silver fish. They don’t care about other well-being’s. Mould and damp EVERYWHERE. it’s beyond a joke and we have asked for help many many times with nothing in return
Tenant
11th May 2023 (1 year ago)
D Rea
I have had the misfortune to deal with this company because i share a bridge with my neighbour who's property is owned and so called managed by moat.
The bridge apparently needs replacing, something that was decided nearly a year ago. My first complaint is that I found a group of guys taking my bridge apart to assess the damage. This would have been fine if they had actually bothered to consult me. One of the guys was extremely rude and condescending towards me.
They have then tried to bully me into a design of replacement bridge that I don't want. I suggest that I find someone else, which was approved. I find someone who then jumps through hoops to ensure he has the right insurance even purchasing the expensive steels as instructed by moat. Now nearly 1 year later they have decided that they don't want him to do the job. I am now being dictated to about who THEY want to do the bridge. A man who stood there a year ago being rude to me.
Throughout this whole saga they have barely communicated. They have also created unnecessary cost and effort to the builder. They have no respect for anyone
21st Apr 2023 (1 year ago)
J Vaggs
The communication is horrendous. I am wanting to sell and move out of the scam ownership scheme and it is impossible as no one will respond to emails. they pass you onto a non existent team. Constantly trying to bill residents for damages that aren't caused by us. Constantly putting rent and service charges up and when something breaks like our lift will take weeks to repair. My partner had a c section and had to try and walk up 5 flights of stairs because of the lift. Moat knew about this as I had called multiple times but did not care in the slightest. Please, do not move to a Moat home.
I will up this to two or three if they bother to get in touch with me...
Tenant
6th Mar 2023 (1 year ago)
G yemen
Incompetent staff. I resent having to deal with this company. Just an extra expense on the service charge, they provide no value, only headaches.
3rd Mar 2023 (1 year ago)
P Drew
yea moat are very good as the process of moving and buying you get in a few year down the line you get guttering leaking lights out and have to wait nearly a year to fix anything and customer service useless then give the reviews you give look at the complaints after moving in then give your views moat are not very good at fixing things when problems start has any one else experienced this i like to know many thanks
28th Feb 2023 (1 year ago)
D N
I've recently moved into a Moat property. The handover of the property was delayed, however Harry the sales manager has done everything to reduce the impact. I am overall happy with the service they have provided and currently enjoying our new property very much.
13th Feb 2023 (1 year ago)
I Dagyte
I have just recently successfully purchased my first home with Moat in Beulah Hill . I must admit , have been a very nervous first time buyer and it was not all a smooth ride due to delays, which got me frustrated at times, but Moat Team and especially Sales Progression Manager Harry Mills made my journey much more comfortable and reassuring. His professionalism, honesty and transparency while maintaining human touch have made the wait and purchase worth it !
Buyer
6th Feb 2023 (1 year ago)
M P
Just moved into my new property through Moat Homes and the service has been excellent from start to finish. Very professional & courteous with plenty of information & updates throughout the process. Would like to extend a big thank you to Sarah & Josh who worked with me in finding the perfect house & home. Could not recommend these guys highly enough!
Buyer
7th Jan 2023 (2 years ago)
A Munshi
I am suprised by the low rating. My wife and I have tried many developers and Moat were the only one to be helpful.
After we have finalised the agreement, wr had a major setback on the property. This has caused us great financial, emotional and relational stress and damage.
That being said, it was the way that Moat reacted that provided us with stability, thanks be to the Lord. The team's perseverance and tailored support were the two core characteristics that pulled us through.
We do recommend Moat if you want to get on the property ladder.
Buyer
27th Oct 2022 (2 years ago)
N Ankrah
I have been communicating with Moat since summer over a building defect. It has been one call after the other. I have sent several emails with no joy. Some of the custom service agents are unhelpful with no empathy. The rent is increased yearly so I don't know why Moat is taking forever to sort this issue out. I have left several messages to speak to my neighbourhood officer with no joy. Moat, please do the right thing. We cant live in the damp.
Tenant
17th Oct 2022 (2 years ago)
O Ajayi
Excellent customer service! Whenever I needed something Sarah was there to help and support me. The most polite and friendly person I never got to meet face to face. Not once did I felt ignored by her! Thank you.
5th Oct 2022 (2 years ago)
F Spezzaferri
Amazing! Sarah, Ben and the rest of the Moat team thank you so much. We felt very supported. They answered all my millions of questions. Excellent!
22nd Sep 2022 (2 years ago)
T Martin
Repairs are not completed
Appointments not kept
Staff do not keep to their word..
but as soon as rent is due or late …
They threaten
Tenant
31st Aug 2022 (2 years ago)
A Munday
If I could put ‘no stars’ I would!
The housing association is utter rubbish. I’ve complained numerous amount of times and still waiting on them to sort out the issues!
All they do is pass the buck… Even the management running the blocks pass the buck!
I’ve seen a good few management team members come and go and never sort anything out, they just send letter after letter.
They may as well start adverts like….
***Anyone who likes to commit ASB… come along*** Moat will welcome you with open arms, they won’t kick you out or even say anything. You’ll just get a letter through the door! ***
17th Aug 2022 (2 years ago)
S peden
Great experience from start to finish. It was long winded through no fault of anybody, but Vanessa always kept me in the loop about how things were going. Also had a query once I moved in , so I used My Moat account to drop them an email, which was answered within an acceptable time. Big thanks to Vanessa????
Buyer
2nd Aug 2022 (2 years ago)
redmist07591
Vanessa dealt with me from start to finish and was very quick to reply to any concerns and questions I had, giving clear and sound advice throughout. These processes are often stressful and can be frustrating due to the system, however I had very good support and would recommend.
1st Aug 2022 (2 years ago)
R Mullis
We were extremely happy with the support we received from someone called Ben Davis throughout our process of moving into our new home. He was always really supportive and understanding, and did everything he could to make our experience really positive.
14th Jul 2022 (2 years ago)
T Easton
Yet again the bushes are in a terrible state
6th Jul 2022 (2 years ago)
A Dyer
Disgusting and dismissive staff Helen, Colin, many others who actually are highly unhelpful they can leave you with a bee hive in your house for 7 years and do nothing but God forbid you leave your child's pram out of the way under the communal staircase then they take action, emailed the CEO mrs Austerberry to ask if her children are forced to live in conditions like that no windows could be opened in the height of summer for my child's wholelife they did nothing to help & got no response how from the CEO how ironic, STAY AWAY
16th Jun 2022 (2 years ago)
R Zee
I honestly do not recommend anyone to go with Moat they are by far the worse housing association. My sister house mice in her house living with a 3 year old so you can imagine every night they can’t sleep or even go to the kitchen and cook dinner. This problem was reported during the pandemic and it’s still going on and it’s worse than it was. They don’t care about our living situation because they aren’t living it like we are. David doesn’t do nothing but give people false hope and promises. Imagine this whole issue starts to effect your mental state. We shouldn’t be living like this and I urge people to go with a different housing association it’s really disgusting how they are treating us and other people.
14th Jun 2022 (2 years ago)
J Carleton
My experience with Moat has been nothing but positive. Sarah was amazing throughout. Her patience and understanding made the whole process easier. Her communication with me was consistent and professional at all times. I would highly recommend Moat to anyone looking for a new home.
13th Jun 2022 (2 years ago)
E jade
Very professional and good communication. We worked with Sarah and the communicate was very good Sarah. Sarah was brilliant to update us and answers all my question when there were delays from the developers. Also reached out to my solicitors and broker when required or to chase up any document.
cons: we bought off plan and was unable to view the show house due to pandemic. MOAT was unable to facilitate a pre view before completion.
pros: It was a very easy experience working with Sarah and I would definitely recommend.
31st May 2022 (2 years ago)
M Portfolio
Ben, Sarah and the whole team at MOAT have been great. They made a stressful time more bearable thanks to their support. Excellent!
19th May 2022 (2 years ago)
M Molaei
Since yesterday we contacted moat because we have leaking from ceiling and our flat is flooded, they have send 3 different person and they couldn’t fix or understand the issues,we have 2 kids living in insane situations they should be really ashamed what they are doing to peoples especially kids ,they sitting in nice and cosy home with there kids and do t want to do their job and putting other peoples in difficult situation,if i knew what kind of people im going to sign the contract with in 100 million years never ever done it..
Tenant
9th May 2022 (2 years ago)
A Nazri
Been waiting since yesterday for someone to come and fix the leaking from the ceiling it’s almost 24 hrs now and our flat is flooded and the time is 16:05 they will be going home soon and leave us in same situation again. They are insane
Tenant
9th May 2022 (2 years ago)
D gucci
They just want you to pay rent and they don’t care when you need help ,they reply to your review, we will ask area manager to find out about the issues, it’s all lie ,for an emergency repair I’m still wating every time flat’s above us opening the tab or flashing water coming in to our flat and we have 1 year old baby in the flat , and water is not clean water ,I don’t know what kind of people they are ,I will definitely make sure to sue you for this ,
Tenant
8th May 2022 (2 years ago)
E Rudland
Staff very helpful
22nd Apr 2022 (2 years ago)
M Handy
I was working with Vanessa RE purchasing part of one of the properties Moat looks after.
The process was simple, easy and communication was fantastic throughout.
Overall the service given has been brilliant, I have no complaints whatsoever
Buyer
14th Apr 2022 (2 years ago)
L Keenan
Dreadful
2nd Apr 2022 (2 years ago)
L A
I have nothing but lovely things to say about Moat. I have just bought a 3 bedroom town house from them and it would'nt of been possible without Sarah.
I would also like to thank Harry as well who really helped speed things up towards the end of the purchase.
I am very happy with their service and would highly recommend them.
Buyer
2nd Mar 2022 (2 years ago)
J fathers
Dreadful, they accept a shoddy finish from the builders and then place blame on you for not noticing it! Ongoing struggles with structural and other underground issues that they ignore. Never again!
21st Feb 2022 (2 years ago)
C Goncalves
Horrible! I can’t even describe how bad they are!!! I’ve been without hot water on my shower for months!!! They just don’t care. My next door neighbour moved out for the same reason and they quickly done all the repairs and put a new boiler, so they can rent it again of course… But once you’re there, paying them rent, they couldn’t care less. I have 2 children and unfortunately, have to ask family if I can bath them at their house, as mine has no hot water…
Tenant
2nd Feb 2022 (2 years ago)
T Smith
Distinct lack of communication throughout Most. We are meant to have a Manager for 15 hours a week, lucky if we get 15 minutes. Health and Safety is lacking in a few areas. Plenty of dampness all talk no action. Scarlet Pimpernel has not been sen since Christmas, phones up and a resident is her dogs body. Not incompetent, grossly incompetent is more fitting. Would not trust them to run a bath. Let alone a housing association.
25th Jan 2022 (2 years ago)
J
Never EVER bid on, buy or rent a home from Moat. Not only do they not do repairs, they don't care about health and safety or respect their residents. I have been battling with Moat to get them to even collect the rubbish that hasn't been collected until the end of November/early December 2021. All they will tell you is to wait and make false promises, fail to act, ignore your emails, then one of the concierge staff will tell you to keep the rubbish in your flat and hang up on you. Thanks for nothing Moat!
10th Jan 2022 (3 years ago)
H D
I want to say a massive thank you to Sarah (my sales progressor ). Not only was she incredibly professional but she was patient and went above and beyond to ensure the sale of my property was as smooth as it could be. I also want to thank Ben for being willing to help at every stage of the process. Thanks Team
Seller
26th Dec 2021 (3 years ago)
J Butcher
Just want to say that Moat we're fantastic in the Help to sell our property especially Vanessa Menary, she was brilliant with me cos I had never done emails before but she helped me in doing so. Overall I would recommend them.
Seller
13th Dec 2021 (3 years ago)
R M
Appalling lack of communication during a refurbishment of a bathroom suite. The bathroom suite was in immaculate condition but Moat have a policy to replace them after 30 yrs. Sadly the suite was ripped out on Monday (7 days ago) and as yet has not been replaced leaving a 74yr old without facilities.
6th Dec 2021 (3 years ago)
M hunter
A MASSIVE thank you to Sarah who made what could have been a very stressful process, a calming one due to her outstanding communication. At no point was she not on top of the situation and helped push the other parties involved. Fantastic service!
2nd Dec 2021 (3 years ago)
F Fay
My gratitude goes out to Sarah & Josh at Moat who have been very supportive in the buying process of my first property. Even with the hiccup of having to change solicitors very late in the process Sarah was always very positive and 'on the ball'. What a gem! Thank so much Moat, I'd highly recommend.
Buyer
25th Nov 2021 (3 years ago)
S Nawaz
Thank you so much to Sarah and Louise for guiding me through the whole process. They have been very supportive and helped me with every little detail. Highly recommend.
18th Nov 2021 (3 years ago)
F Andrews
Sarah D. thank you for making our dream house come true and Louise as well! Can’t rate highly enough
15th Nov 2021 (3 years ago)
C Maynard
Due to complete on my purchase next week and i have to say Hayley Rodriguez on the re-sales team has been incredibly responsive and helpful throughout the transaction. I knew that if i ever had a query or worry, i knew she would be able to answer effectively
Buyer
14th Oct 2021 (3 years ago)
A Reviews
I used most for my first property i bought and was very happy with all there team we had Venessa assigned to our move also, and she helped me personally along the way and was very helpful and kind. If you are starting out using moat is agood way to start off.
Buyer
8th Oct 2021 (3 years ago)
M Friend
A big thank you to Josh & Edith at Moat for guiding me through each stage of the process, and keeping me informed along the way. As a first time buyer it was all very daunting but the reassurance from them both helped me immensely. Looking forward to a new chapter
Buyer
29th Sep 2021 (3 years ago)
I Kelpsaite
I am grateful for how helpful Moats were to me in the process that is nerve wracking we when you've never done that before. Hayley, was very responsive each time I had any kind of question. I would recommend Moats for anyone who is purchasing their home for the first time.
Buyer
27th Sep 2021 (3 years ago)
Z Collins
The biggest thank you to Josh and Edith for absolutely everything from the very beginning. They have both been so helpful, reassuring and supporting with every little thing. I definitely couldn’t have got through the whole process of buying my new shared ownership home without them especially as my solicitors were so rubbish! Highly recommend! ??????????
Buyer
18th Sep 2021 (3 years ago)
J Child
Moat have always been excellent to deal with . Vanessa has been so helpful with the sale of the property and I couldn’t recommend her more highly
Seller
14th Sep 2021 (3 years ago)
D Francis
I am a first time buyer , MOAT has helped me to get the property and has been updating an each steps. Hayley is an outstanding team members who supported me a lot during the process. She has answered all my doubts and questions without any hesitation. I would recommend MOAT for all first time buyers.
Buyer
20th Aug 2021 (3 years ago)
C Backhousw
I have been calling and emailing numerous times to complain about the maintenance team not attending for 5-6 weeks at a time. My service charge includes paying this team to attend every 2 weeks so I am paying for a service I don’t receive. No one has called me back, I just get an email reply saying “someone will contact you” which never happens ! The grounds are appalling and so over grown which I’ve sent photo evidence of but still no reply! The customer service is terrible !
Landlord
17th Aug 2021 (3 years ago)
R Gasson
Just completed on our new shared ownership home, and although there were a few bumps in the road, we got everything sorted.
These issues were largely moved along by Simone Miller who has been fantastic for us, but thanks to everyone who was part of the process, Josh and Harry.
Now time to move in!
Buyer
12th Aug 2021 (3 years ago)
A Demetriou
I raised an enquiry a month ago and I have not yet had a response!!!
11th Jun 2021 (3 years ago)
D Whitchurch
Initially, throughout the moving in stage, Moat Homes were infallible. Excellent communication and helped us even shift along the solicitors.
Since moving in, it has been nothing but agg to get ANYTHING sorted. There haven’t been many issues with us (luckily) but the defects we have raised, has been dealt with in a shambolic. Way. This has not been helped by Covid and the lockdown, irrespective of this, their response times and responses are appalling. We constantly have to chase to close our existing tickets and when you ask to raise this to the next level, this cannot be done. We are still waiting for a ticket raised in November to be closed out.
If only they seemed to care about you after you are paying rent and service charge.
Tenant
10th Jun 2021 (3 years ago)
J Havin
Very disappointed , no communication at all . Waist of time . Avoid worst service .
6th Jun 2021 (3 years ago)
E Worf
Great service from Hayley Rodriguez at Moat for the sale of my shared ownership property :)
Seller
27th May 2021 (3 years ago)
C H
The Worst customer experience you'll see or hopefully not. Avoid any scheme that involves Moat. Poor communication, customer service and slower than anything to act.
5th May 2021 (3 years ago)
I Petrova
I was very lucky to work with Simone Miller during my purchase process. Thanks for the immediate responses, emails and support. Great work, thanks Simone!
Buyer
5th May 2021 (3 years ago)
S dixon
Brought a shared ownership property from moat and as previously mentioned customer skills and engagement is non existing. After 3 weeks of daily calls and questions no closer to anything, 3 weeks left without turf and no one knows what Is happening. Constantly being told " I will get this person to give you a call" never happens. Don't like to give out numbers of the relevant worker you need to contact, no direct numbers given. For 3 weeks my garden has been a health and safety risk, I have 3 young children at home with no school due to moving to the area and the council making space for them in a close by school which means all 3 have been at home and clearly they can't play outside as it is so uneven and Dangerous and of course no grass!! I have honestly not known anything like it. The "my moat" app when trying to post a enquiry it doesn't work just buffers and nothing happens, revolving door of different staff answering calls and Web chats who just says I will get them to call, again never do! Day of moving in was given keys and from that day on it has been constant chasing up to get simple answers to questions. Speaking to other neighbours and they too are having the same experience with Moat, this is not how you expect to be when buying your first home and looking for some guidance which they state will be there to help. I am shocked how they continue to work this way, have been told it is Catherine who deals with the grass situation to then be told from Catherine it's not her it's Jodie, of course again I was told no it's not Jodie by someone else??I was told yesterday my call was put down as URGENT so will receive a call back within 24 hours from Jodie, guess what? No call I had to call again today to be told "I spoke to Jodie she is waiting for this" I must not be allowed to speak to her? I've asked for direct numbers to be told we can't give out their number, surely these people have work phone numbers? Once they got your money and your in the house they don't care from there, if I didn't want to use my garden I would of brought a flat?! Let's not mention the HOLE in the pitch of the roof that on the day of moving in was mentioned to the worker and shown to him, still awaiting to hear from that as they have pictures of the hole and know a bird has made this hole in our roof below my bedroom their lovely nest! How a big hole in a roof was not noticed I don't know ????. Of course its apparently 12 weeks to correct this? I'm sure it will be longer than that by the way it has been going so far. They say moving Is one of the most stressful things in life...it really is even more so when you buy from moat! I have already begun to regret this as I can only imagine what's to come in the future if this is how they treat their new home customers.
Buyer
28th Apr 2021 (3 years ago)
L DOWN
Do not care one bit for their residents, have no compassion or no duty of care for my son who is classed as, disable phoned 10 times regarding an isuue always promised a call back and that its priority never happens given up calling them now, never want to do their side of the bargain on repairs an expect people to live in a dump well I'm afraid I will never be one of those, regret moving into my property due to their poor communication, talking down to you like you are nothing like you are a low life, never want to do anything and try and get out of everything or do a botch job and expect people to live in a dump as they don't want to pay for anything worst housing association and now going to take it further with a lawyer and housing ombudsman
Tenant
14th Apr 2021 (3 years ago)
Rod
Edith was amazing and very helpful throughout the whole process. Nothing was too much for her. Our move would have been so so much more stressful without her.
1st Apr 2021 (3 years ago)
J milne
Well what can I say, I have been with Moat for nearly 12 years now and just split up with my husband, we had to sell our house and I had to buy a flat with moat, I had a short turnaround and had to be in on a certain date Hayley and her team made this happen I will be forever grateful they worked so hard to get me what I wanted, I recommend Moat with everything I have wonderful women and company Thank you
Seller
8th Mar 2021 (3 years ago)
M Lightfoot
Really good company. Very informative and easy to get hold of. Would recommend!
6th Mar 2021 (3 years ago)
J Haines
I have been living under Moat Housing for a while and I think they are very good and very helpful
Tenant
3rd Mar 2021 (3 years ago)
I Affainie
Moat Homes has been exceptional in dealing with my application from start to finish. I would really like to commend Hayley R. who was so professional, friendly and helpful throughout every stage. I would definitely recommend Moat Homes and would like to thank them immensely!
25th Feb 2021 (3 years ago)
M Mills
My experience with MOAT has been great, especially with the support of Simone Miller during the last push to get the exchange completed. Throughout the process they have been patient and easy to access if we had questions needed. We would also like to recommend Ben Davis who was a great support at the beginning of the process.
Buyer
23rd Feb 2021 (3 years ago)
S Kerr
Had a few delays because of snagging for the property. Was initially supposed to move in November 2020 but finally got in Jan 2021. Had good comunication with Moat throughout. We found Rebecca Joyce absolutely brilliant. Kept us informed of everything that was happenening
11th Feb 2021 (3 years ago)
L latty
Been a good tenant for over 2 years and moat have been ok up until recently. I had a leak in my property and someone from community team called Ian came and told my husband we would receive a decorating grant of a couple of hundred £ to repair the damage and would organise someone to professionally clean my sofa. Now 6 weeks later this is being denied by Moat and my lounge has been left looking like a building site despite us decorating it to a high standard before the incident. Ian even said if there was damage to the laminate floor that they would pay to have this repaired too but customer services team leader is now saying that this won't be done and we should never have been told any of this. Total lies and bull from this company.
And now 3 months down the line we've had another leak, made a complaint to Most and someone meant to get back to me after 48hours and failed. We've sought legal advice now due to the incompetence of the contractors k&t heating due to no safety advice being given by them despite telling them water was coming through both the light and fire alarm. Plumber they sent out twice not even capable of taking a radiator off the wall and stood by while my husband did it after watching a 6 minute YouTube video. We've now been left without any heating in our bedroom for 4 nights, soon to be 5 as not heard anything from either company still, at the coldest time of the year!!! Solicitor thinks we have a case for negligence so we are looking to pursue that
Tenant
10th Feb 2021 (3 years ago)
L Toto
I had read a lot of very bad reviews about moat and i cam reassure you it is not that bad.
My first experience i won't lie wasn't the greatest when i first started to look for property with one of the agents but once i found what i wanted, the team that took over from sales to when i moved in was amazing! They were doing everything possible for me to move into the property. The handover and completion happened in the same day in less than 5mins! I had received all the instruction for my house in a nice little folder. I didn't know how the house was going to look like but i was pleasantly surprised! Only thing i thought i was going to have a dish washer but never mind. I particularly want to thank the give a 10 STARST to E. Uba my sale progresso that was working really hard on my case!!
Thank you
Buyer
9th Feb 2021 (3 years ago)
S Wilkinson
Moat has been very good regarding our new home. Josh and Katie have been excellent when needing help, advice and general feedback. They have been there and sorted any problems or answered questions straight away, i would give them 5 stars.
The four stars are for the amount of people we had to speak to or email, found it quite confusing at times, wish it could of been one person that we could go to rather then different names/emails.
I heard a lot of bad reviews on Moat, we haven't had a smooth start but i don't believe that was Moat's fault that was other issues. I feel confident going forward Moat will be helpful, trustworthy and professional.
5th Feb 2021 (3 years ago)
R Mole
The team at MOAT are so professional, personable, supportive and communicative! I have been so impressed and reassured particularly by Simone Miller, who has beeen incredibly helpful and 'on it', giving me confidence thoughout the process. Her colleagues, Ben Davis, Rebecca Joyce and Sarad Dodd, have all done such an amazing job supporting me through the steps.
5th Feb 2021 (3 years ago)
S Oliveros
We are still on the process of purchasing a flat from Moat, but I cannot thank Simone enough for everything she has done for us. She has done wonders for us! She has been helping us above and beyond! Ben too, has been very helpful! Moat you have got 2 precious and very hardworking staff!
Buyer
5th Feb 2021 (3 years ago)
T Wright
Simone Miller of MOAT Homes was absolutely incredible during my purchasing process, not only did she take the time to give me both regular and frequent updates during the entire process as well as re-assuring that everything is on track and getting updates from estate agents, and solicitors too and forwarding them all over in one go to take a lot of the confusion out of the whole process. 10/10 could not recommend her enough!
Buyer
3rd Feb 2021 (3 years ago)
C (Costas)
I would like to mention “a very special thanks to Simone Miller (MOAT)” who played a big part in facilitating and supporting us towards the completion/exchange of our first property in Kidbrooke. She went an extra mile and exceptionally polite and always accessible should you had any concerns. I look forward to meeting you soon for a bubbly!
I strongly advise for you to look for “Simone Miller from MOAT” and to look after your case as it’s guaranteed to be dealt with promptly and professionally. BUBBLY time soon xx
Buyer
29th Jan 2021 (3 years ago)
C finch
We’ve recently successfully bought our first home through MOAT and their brilliant shared ownership scheme. We worked with Josh Whyatt and Rebecca Joyce and they were both extraordinary. They went above and beyond what they were responsible for and were always by there phone to answer our questions and ease any worries. Josh was very professional when he first showed us around the property and that level of professionalism remained throughout the process. Rebecca became our go to for chasing anything up throughout the process as she had no problem doing so and pushing as far as she had to. So overall, brilliant.
Buyer
18th Jan 2021 (4 years ago)
krom1415
Very quick buy of this shared ownership property. Joshua Whyatt went out of his way to get things done smoothly.
Very happy so far.
Buyer
15th Jan 2021 (4 years ago)
G graham
I lived in a Moat home for 10years had many good times there, good for first time buyers.
Tenant
14th Jan 2021 (4 years ago)
J Cheal
I gave MOAT a bad review a long time ago. At the time, I was suffering mental health issues and connected my issues with my home with the housing association.
Since recovering, I have worked hard to make my flat a pleasant place to live. MOAT has supported me with this. Their customer service team is very good, always keen to help. I have had some issues getting repairs done, a few times appointments have not been attended due to admin errors, but customer service agents have always resolved the issue quickly and shortly after the repairs have been done by the Mears team, and now everything in my flat is in working order.
Overall, since 2016, MOAT has been a supportive housing association, and while i have had my ups and downs living in this flat, I do love it now and appreciate the help I have had to make it a happy home.
Tenant
30th Dec 2020 (4 years ago)
P Manser
Pushed from pillar to post and then got cut off as the office said it was closing after I started phoning at 5.45.
12th Dec 2020 (4 years ago)
L Heard
AVOID!!!
I initially reviewed Moat homes with 4 stars as the process of buying the property I own through Shared Ownership was managed well minus a few communication issues and I completed in August 2020.
Almost immediately after completion I found an issue with the boiler system (already pursuing my conveyancers) and I arranged for an engineer to come and do a service, something that hadn’t been done for almost 6 years prior which was never picked up or challenged by Moat! Within minutes of the engineer entering the property, my entire gas supply was shut off as the flue system was so poorly designed that it had completely corroded, leaving gaping holes leaking poisoning gas, namely Carbon Monoxide. My entire boiler system was condemned and I am faced with a bill of £2,700.00, not including the cost to repair the damage to my living room wall.
Due to the potential exposure to Carbon Monoxide, myself and my partner who stays here often were instructed to go to A&E, as we had been unknowingly experiencing symptoms of poisoning. After having blood tests done, it was confirmed that we do indeed have Carbon Monoxide levels in our blood, inline with low level exposure and that it would take around two months for our levels to return to normal. This was obviously a very lucky escape, as the previous CO alarm fitted had been removed from the property prior to me completing, leaving the casing behind (I informed Moat of this after completion but they said it wasn’t a requirement so offered no explanation of its whereabouts) therefore, I was in a property unknowingly filling with poisoning gas.
By way of a miracle, the boiler had been representing a completely unrelated fault with the pressure levels, motivating me to get it looked at immediately. Had this not have happened, there is an incredibly high chance that me, my partner and my kitten could have died in our sleep and it would have looked like a freak accident.
Since reporting the above to Moat through grave concern for other residents who may have the same poorly designed system, I have been advised that all rental tenants have annual boiler services and their contractors have said they are confident the boiler and flue systems are safe. But, for private residents, there is NO process in place whereby Moat ensure boiler services are carried out, which has resulted in a situation like this where a first time buyer could have lost their life. An expensive price to pay when a service is under £100.00.
The point of this review is to say that I would absolutely avoid using Moat, as they do not care for the safety of their private residents, only residents that are renting. This is down to the fact that they have refused to inspect the property and others of the same design despite me informing them that they are potentially dangerous. It’s also down to the fact that they clearly do not have adequate processes in place to ensure that the bare minimum is done in terms of keeping a property in good working order when under a Shared Ownership scheme and the result of this could have been blood on their hands.
Buyer
10th Nov 2020 (4 years ago)
C Miles
I’ve Lived in a moat shared ownership property for about 8 years now but I recently sold my house and brought another property through moat. The reason I stayed with moat is because I have always had a good service from them. I was worried about moving home but the process was great from start to finish. When I first put my property on the market I dealt with a lovely lady called Vanessa from the resales department and she was so helpful is was so nice to be able to call someone and discuss everything when needed. She was always available and dealt with everything immediately even in lockdown. I also dealt with a gentleman called Daniel Menter on a few occasions who helped speed up the process for me with the solicitor by finding out information they couldn’t. He was also available when I needed to speak to him during lockdown which was reassuring. I have to say everyone I dealt with from start to finish was fantastic. If your thinking about buying a shared ownership property from moat or renting from them they have some great properties I did look at others but they wasn’t as nice as the moat properties I viewed.
Seller
8th Nov 2020 (4 years ago)
M Vega)
I have recently completed a purchase with Moat and I couldn't be happier with their service. I specially appreciated their help given the difficult times we are living, when everything is being delayed. Big shout out to Becca that was always kind, understanding, helpful and super responsive. I'm very grateful to them and highly recommend to anyone looking for a property.
Buyer
4th Nov 2020 (4 years ago)
J (Gardenjules)
I am a Moat shared owner of five years and I have really enjoyed my home. I am currently in the process of selling and my contact is Hayley in the resales team. It is a rollercoaster of enquiries to deal with when selling and the resales team has been a great help supporting me with all the enquiries relating to selling including the service charge packs. It has not been a straight forward process especially during Covid-19 and slow communication with solicitors. Hayley responds quickly to emails and calls with good information and has been supportive when I was having difficulty with my solicitors. I’d recommend Moat for shared ownership.
Seller
27th Oct 2020 (4 years ago)
C Mapfunde
I was happy to have been purchasing my shared ownership property with Moat but I have become restless and will soon be homeless as the handover dates for this property have been moved a dozen times. My last update was for the 3rd of November but I have now just been told that it has been moved again and have heard nothing from Moat. I am really disgruntled.
Buyer
27th Oct 2020 (4 years ago)
R Hoare
Omg where do start always had trouble, never get a job done or finished.
I have had a front door that
You can not open straight away it gets stuck 9 out of 10 times when You go
open it, fire hazard for over a year and a half.
They tell me to leave it unlocked?!.
14th Oct 2020 (4 years ago)
D Brookes
I have been in a Moat property for 14 years and had a great service throughout that period. Always on hand to help and provide information where required. We decided to sell our share and the resales team (Vanessa) in particular could not have done more to make it as smooth as possible. We were kept informed throughout promptly and although we were delayed in moving (through no fault of Moat) they have been fantastic. It's a great way of getting onto the property market. Thanks again Vanessa.
Seller
12th Oct 2020 (4 years ago)
M Goodall
There is not an option for zero stars, if there were, they would receive it. We have been a Moat tenant for over 14 years and each year their attitude towards their customers becomes more and more abhorrent. We have lived in our current property for over 8 years and our roof has been a major problem. Every time we have inclement weather (heavy rain) we develop leaks in our property. We were notified by a surveyor and a Moat maintenance contractor that the roof should have actually been replaced before we moved in to the property. This is over 8 years now. Today (Saturday 3rd October 2020) we were awoken by the sound of dripping water coming from the roof into our bedroom and running down the wall above the plug socket (photos have been taken). I have been trying to get through to the emergency out of hours team for over 90 minutes but actually keep getting cut off when I got through' to the relevant department. Our local MP will be updated with this shambolic attitude towards their tenants.
Tenant
7th Oct 2020 (4 years ago)
E Sheppard
So on the 28/09/2020, I got home after a lovely day for my birthday may I add to find my door lock to my front door is jammed. As I put my key in it just won't unlock. I called moat straight away around 21:18. To be told it could be a 4 hour wait.
I have a young child with me aswell May I add which I told them.
Its freezing outside and I have currently been waiting outside my property for nearly 3 hours. I called back the lady told me, oh no one contacted you or come yet I said no. So she come off the phone and called back 5 mins later with response of, I spoke to someone and they said well it is a 4 hour wait and that they will hurry it up. I said OK but I have a young son outside in the cold. She said yes I told them that too.
Maybe this isn't an emergency or it isn't a priority, but I'm sorry this is absolutely outrageous to think these people during covid-19 would have me and my young son outside in the cold. Like they have a million jobs to do.
No one has called to update me or anything. Instead have me in the cold wet nasty weather.
So just imagine if that was you and your son.oh but its not, so its ok.
Well thanks moat.
Up until now I had never had a issue with you guys. Ever. And now. This is just disgusting.
Let's see how long it takes for them to come. Probably won't come with a new lock either which will then leave my property vulnerable
Tenant
29th Sep 2020 (4 years ago)
L T
18 years with Moat and standards decline year upon year. They fight you on every minor repair, the gardens go to hell in a handcart, properties are neglected, staff do not care and are mostly unable to be contacted. Do not consider these people for rent nor purchase.
25th Sep 2020 (4 years ago)
lapago2
3 weeks without a lift, second time this year. Live on 7th and got lung cancer. My little is 12 and can not carry big shopping bags upstairs.
Supermarkets won't deliver to us without lift...friends can't pop around with groceries anymore.
Been ringing MOAT but no explanation as such or actions taken.
Feeling totally trapped. Already classed as extremely vulnerable because of my health during this pandemic.
Our cupboards are getting empty but not MOAT problems so stuck , staying awake at night over trying to find solution.
From extremely unhappy customer
Tenant
22nd Sep 2020 (4 years ago)
M Johnson
It seems like covid 19 is an excuse not to answer the phone and to give poor quality services, and when they finally do answer they will try to get out of repairs by fobbing you off onto the next person, we pay rent and are entitled to a proper service.
Tenant
17th Sep 2020 (4 years ago)
J Lalli
It has been absolute pleasure dealing with
Louise Gramston - New Homes Officer
Louise is very professional, efficient and friendly. Nothing was too much trouble.
I asked her a lot of questions, she is a great listener and very knowledgeable.
Thank you Louise for your empathy and understanding towards my mum’s circumstances. You are an asset to your organization. I wish you all the best.
Keep up the fantastic work you are going.
????????
27th Aug 2020 (4 years ago)
Z Taylor
I have been a moat tenant for 14 years now and I’ve had nothing but fantastic customer service.
I’m currently in the process of a management move something that is so stressful for personal reasons has been made a whole lot easier due to
My housing officer Emma HJ ! She’s been great she always goes above and beyond, it’s very clear how passionate she is about her role.
Tenant
19th Aug 2020 (4 years ago)
D Jayamanne
Great service from moat homes, we bought our first home through shared ownership and Vanessa Menary has been so helpful and the purchase went so smooth, as a first time buyer, everything went through stress - free because of all the advise and support I received from Vanessa Menary, so thank you so much Moat homes.
Buyer
31st Jul 2020 (4 years ago)
H Whitchurch
A few months into our purchase and living in a Moat Home, and we've noticed that their customer service for their tenants is appalling. Once the sale is made is all hunky dory, however when you're a tenant and have issues with cleaning of buildings, parking etc they don't seem to care. Which is a real shame because we were so excited to move in, however trying to get them to even care about a query of yours is agg. I've had to send numerous emails and contact them different ways to get them to even respond to me.
Seems like they only seem to care about the sale of the properties and not about the aftercare of their sales. If you are moving with Moat then make sure that all your queries are resolved before the sale completes, otherwise it could take months and months for them to even notice your query. Finally, someone has actually gotten in contact but that is after hounding their customer service team - who knows if they'll get in contact again.
Original review:
We have just moved into our Shared Ownership home purchased through Moat. Sarah Dodd was so lovely throughout the entire process, being first time buyers we went into this with little information and Sarah was so informative and always willing to help and answer any question we had. We were kept up to date with Moat throughout the entire process and as of yet, I don't have a negative thing to say about them - a big thank you to Sarah for all her help.
The only negative thing I can think of was with one of their panel solicitors who made our process quite stressful.
Other than that, we are so happy with our new home and couldn't have done it without their help.
Buyer
30th Jul 2020 (4 years ago)
C Cloude
My sister has recently purchased a shared ownership property with Moat and it was a smooth experience from start to finish. Vanessa was incredibly helpful and supportive.
Buyer
22nd Jul 2020 (4 years ago)
J lane
Very helpful. I had to assist my dad with selling his shared ownership home and needed a lot of assistance as I didn’t even know where to start. Vanessa our case worker was extremely helpful, she was very timely and extremely patient with us.
Seller
14th Jul 2020 (4 years ago)
A Coles
Very disappointing! My partner and I were very interested in a shared ownership property and asked Ben Davis to show us around the property. Unfortunately due to work we were unable to view the property at the normal time of 9-5 but Ben told us he could show us after this if he was available. We sent an email saying we would like to be shown any day after work by which he then said Monday morning. We told him that due to worn we were unable to and we were available any weekend. We never got a reply. It’s been a week and it has made us lose interest in the property all together. Whenever I called Ben Davis on either of his contact numbers and left numerous messages I never got an answer or reply. Also I got charged by my phone company for a ‘premium’ call to him when I left a message!
30th Jun 2020 (4 years ago)
R Kardos
As l first time buyer it was a big step to purchase my first shared ownership property. My first contact was Ben Davis who was so helpful reserving my lovely flat. For the next step l had Rebecca Joyce to help me to finalise my purchase.She was in contact with me all the time and helped me so much through some stressful times. Such a lovely person! Highly recommend Moat .
Buyer
7th May 2020 (4 years ago)
C Molin
Unhelpful, over priced, slow. Everything from viewing to purchase to ongoing queries has been hard work. At viewing they just didn't seem keen to sell the property at all. Took ages going back and forth with paper work. Once completed there has been numerous issues and zero appetite from Moat to address them. They are also adding a constantly increasing service charge way beyond inflation and there is no way to negotiate it. Avoid!
Buyer
29th Apr 2020 (4 years ago)
G jane
We have recently just moved in our home with moat and we received fantastic service through out by Katie, she was always on hand to help us and went above and beyond.
Buyer
9th Apr 2020 (4 years ago)
S n
We have just moved into our shared ownership home and I must say, Moat have been absolutely fantastic. Being first time buyers and being a bit of a worrier, I thought the process was going to be a nightmare. But to my surprise, despite some unsavoury reviews, Moat has proven to be an amazing support system through it all. They are quick to answer questions and reassure you (god knows I had a lot); talking me off a few ledges. Even staff I have dealt with in the past had taken the time to congratulate me on our completion date. That extra mile actually does mean a lot. Now that we are in there, our neighbourhood manager is absolutely ON IT sending emails and getting stuff done for us even in this crazy time! Special thank you to Sarah, Louise, Edith and Dominic. You guys are absolute rock stars. I love my new home and am moving in with less grey hairs than I thought. Nothing but appreciation for Moat!
Buyer
9th Apr 2020 (4 years ago)
N Crist
I’ve lived in a shared ownership home with Moat since 1992. I own 50% of the property, I was going to buy the other 50% in 2001 but I’ll health put a stop to that.
Although I own 50% of the property, I’m responsible for 100% of the maintenance costs. I’ve replaced the Central Heating system at MY EXPENSE, had new double glazed windows and new front door fitted at MY EXPENSE.
As everything is to be done at MY EXPENSE, I have a Home care agreement with British Gas. This covers my central heating maintenance, the electrics, plumbing and drains.
I took this matter up with Moat shortly after I moved in, they refused to accept any responsibility for any maintenance, they just take in the money I pay with no return. Accordingly, I tell people I own the whole thing.
Buyer
23rd Mar 2020 (4 years ago)
C Eves
My husband and I are completing on our shared ownership house next week. As first time buyers it’s a very daunting thing for us, but all staff at Moat we have spoken to have been so very helpful all the way through, from general inquiries to all the important information. Sarah and Louise in particular have been a massive help and their service has been amazing. I would definitely recommend Moat to anyone who is looking to buy through shared ownership and our house is beautiful we can’t wait to start making memories in our new house.
Buyer
20th Mar 2020 (4 years ago)
N Culver
I have just purchased my first shared ownership property with Moat Homes and I couldn’t be happier. Moat have been excellent from start to finish. My first communication was with Ben Davis who was friendly, polite and very efficient and informed me of everything that would happen over the course. I then dealt with Sarah Dodd who is an asset to Moat! She went above and beyond to help get me into my new home. Both Ben and Sarah were very professional yet very friendly.
I was having a very stressful time with my solicitor (not one of Moats panel) and Sarah couldn’t do more to help me with this.
I cannot thank Sarah enough for her work. As a first time buyer I was excited but nervous about buying my first home but Moat have been first class. My new home is beautiful and I would definitely recommend Moat.
Buyer
18th Mar 2020 (4 years ago)
C Lindo
This is my first time getting a shared ownership and have been looking for a while and have had a difficult time with other housing developments. However, I met with Harry M at the Shared Ownership open day and he has been the biggest help ever!!! He always answers my emails in a timely manner (pretty quick if i do say so myself) and answers any questions i may have, also providing me with more information if i am confused by anything. I then was put in touch with Rebecca J who was also very helpful! and was a smooth transition from Harry to Rebecca, she was up to date with everything and never failed to leave me out with any updates or changes.
I would recommend Moat Homes to anyone.
6th Mar 2020 (4 years ago)
R Russell
I have been living in a shared ownership home with Moat for nearly a year now and I have received such a fantastic service from the second I registered my interest on their website.
The sales team were really professional and provided amazing support and guidance. They always made the time to keep me updated with the progress of the sale, which was really reassuring.
After moving in, I continued to receive great aftercare from the defects and customer service teams, who were really dedicated to get any problems I had fixed as soon as possible.
I would really recommend Moat if you’re a first time buyer looking to take that first step onto the property ladder.
Buyer
5th Mar 2020 (4 years ago)
N Dodd
Our first experience of part share purchase with Moat, due to move into our new home this month. The process was supported throughout by Sarah Dodd ( no relation !! ), we would like to pass on our thanks to Sarah for all of her help and would recommend Sarah and Moat for any people considering a purchase in the future.
Buyer
5th Mar 2020 (4 years ago)
R Vanbergen
Wonderful people. Just finished a 7 year stint with them. Never had any issues, they answer queries quickly and it helped me get on the property ladder. 10/10 would do it again.
4th Mar 2020 (4 years ago)
A Surgeon
I have just purchased a property with Moat Homes, I have to say the level of professionalism, quality of service and deliverance from Rebecca Joyce was outstanding. I had a few mishaps with my mortgage broker who failed to complete a few things, however Rebecca was on top of everything and eased my workload tremendously. Her dedication to getting me into this new home was absolute first class, I can't be more appreciative for how she has personally handled my situation. Moat itself has been fantastic and delivered a premium service and product all while tailoring everything around me. Moat kept me in the loop with everything I needed doing and assisted me the through the entire process, also continually putting me at ease when I thought things may have gone wrong. I recommend Moat for anyone to utilise as a first choice, they completely took any issues I had and rectified them or anticipated anything that could go off in the wrong direction. Any email or phone call I contacted them on were always answered immediately, and the level of communication was outstanding. I do have to say again Rebecca was outstanding with everything she could have done for me throughout the entire purchase, she is a true asset to Moat. Even having a few difficulties with my mortgage broker, Moat took ownership of the situation and dealt with everything for me. If you want to use a product who know what they are talking about and can dedicate time, energy and commitment to you...Then Moat is the one to use. Thank you to them for helping me with a huge milestone in purchasing my first property & a special thank you again specifically for Rebecca Joyce, A fantastic experience and will look forward to using you in the future.
Buyer
3rd Mar 2020 (4 years ago)
J Holley
Just recently purchased my first home, and Im over the moon,
the service I have received from moat housing has been excellent, especially from Rebecca Joyce, she has been so professional and helpful, I couldn't of asked for a better sales progressor, thanks so much for everything you have done Rebecca, see u at the hand over
Buyer
28th Feb 2020 (4 years ago)
J Whipps
I have to say first and foremost I have not moved into my flat yet and my review comes from the point of finding the property up until today when I exchanged.
The staff at Moat have been fantastic, professional, understanding and patient. I’ve had a continuous stream of questions as I am an anxious first time buyer and Moat have answered them all and calmed my nerves.
I must say a special thank you to Edith, I have been having major issues with my solicitor. Edith has been a rock in supporting me past the issues I had and has carried me past the finish line, had it not been for her I would not have managed.
I look forward to the next stages of moving in and living in my property and I hope to continue a positive relationship with Moat.
Buyer
27th Feb 2020 (4 years ago)
S Proctor
Just moved into a shared ownership with a Moat property and found them to be very professional and kept us in the loop all the way through the mortgage procedure. Moat’s procedures were informative and kept the stress of buying and moving low as well as nice and smooth. The manager we delay with, Vanessa, was brilliant and we cannot fault her in any way. Thank you Moat- great service
Buyer
26th Feb 2020 (4 years ago)
D Mccann
This company helped me and made it seem easier than it should of felt! Thank you moat for all your help
20th Feb 2020 (4 years ago)
J G
DO NOT RENT FROM THIS HOUSING ASSOCIATION! WORST MISTAKE OF MY LIFE!
Moat Homes/Housing is the definition of a slum landlord. I rent one of their new build properties in SE14. I reported a cockroach infestation a month ago - each time I have contacted them, a different story is given. Now they are denying there is an infestation despite the source moving throughout the building and has already gone up one floor and to the opposite side of the building.
Tenant
17th Feb 2020 (4 years ago)
L Grant
Moat housing are affordable, great and spacious homes. Staff are professional, polite and very polite.
14th Feb 2020 (4 years ago)
C May
Amazing landlords allways friendly
Landlord
11th Feb 2020 (4 years ago)
C Wayfinder
Moat Housing Association... Is the most incompetent one I've been in so far.. Health and safety means nothing to them.. unlawful and unprofessional, Moat should be held accountable and hopefully one day they will.
To the management of this incompetent establishment... One day you will be hit with aa bi lawsuit for breaching your commitment to tenants, everything can-not be about budget.
Tenants functional home environment should count when we are paying rent for Moat's services, therefore comply within that agreement...
Justice shall prevail...
Tenant
10th Feb 2020 (4 years ago)
K Farrant
Bought a shared ownership property 13 years ago and sold it end of last year. Moat (Vanessa Menary) was very good. Always quick to answer any queries we had and chase things along. Very pleased with the help.
Seller
22nd Jan 2020 (4 years ago)
Claire
During 2019 my account got into arrears. This went on for months, to the point where it became very stressful, which affected my work and home life immensely. After long discussions on the phone with Lee Day, my customer account officer, he took the time to listen, understand and work alongside me until the situation had been resolved.
In conclusion, I highly recommend Lee Day, as he supported me through my situation professionally, courteously and to the best of his ability.
Thank you Lee for all your help.
1st Dec 2019 (5 years ago)
TJP
Lee day in accounts was so helpful, he took time to explain what I did not understand. His customer service is amazing, wish moat had more people like him.
28th Nov 2019 (5 years ago)
G Farmer
I am so glad that my family and I chose to buy our home with Moat Homes. They made a rather intimidating process into a relatively simple one, I felt that they were there for us every step of the way and that they were guiding us, it genuinely felt like our rep was routing for us and that we were supported along the way.
We got this consistently high level of customer service with every department we dealt with from home buy agents, accounts, legal and marketing, everyone has been helpful, positive and efficient.
We got our house sooner than we imagined and wouldn't have been able to do this if it wasn't for the speed and efficiency of the Moat Team, it felt like they had our best interests in mind at every step of the process and I didn't feel like we were just another sale.
We are so happy with our new shared ownership home and the after care has been fantastic as well.
I really would recommend Moat to any first time buyers.
Buyer
28th Nov 2019 (5 years ago)
T Ayomide
The best housing association in London very good costumers service definitely . Very hands on with repairs and maintenance I loved living in Greenwich . Looking back and comparing I which I didn't move .
Tenant
15th Nov 2019 (5 years ago)
M Ash
I’ve been dealing with Katie May, she has been absolutely brilliant! Her correspondence has been timely and efficient and she has always taken the time to keep me updated with the progress of the house. Thank you Katie
6th Nov 2019 (5 years ago)
R (Rose65)
If only there were 0 stars. Management so unprofessional it’s laughable.
4th Nov 2019 (5 years ago)
A hodges
I have been dealing with Katie M, liaising via email regarding a move. Katie have been extremely helpful and always responded to my contacts with the information that I needed. Thank you for your help and support
31st Oct 2019 (5 years ago)
N Guy
I'd give them 0 if I could.
From the moment I moved into my place, Moat communication and overall service has been shocking. Worst customer experience I've hacd.
They seem so disorganised with everything and I'm not the only one in my building who thinks this.
If you are thinking of buying a shared ownership property through Moat, I'd look elsewhere first.
Chris
Buyer
26th Oct 2019 (5 years ago)
D james
Moat have been very helpful over the last year or so. We had a major change in circumstances due to poor health and we fell seriously behind on our rent and was very close to facing eviction . It took a good few months but with the help of LEE DAY in the accounts team we managed to get back on track . Lee was always so understanding and sympathetic towards our situation and he pointed us in the right directions as to where to get help. It was actually a pleasure to talk to him rather than having your heart in your mouth fearing you are going to lose you home we never felt like moat was against us and lee and his team did the upmost to help we cant thank him enough
Tenant
7th Oct 2019 (5 years ago)
J Bridges
Does anyone actually work here?
30th Sep 2019 (5 years ago)
C H
I'm a disabled tenant, left without working door access now over the weekend after I was promised soneone is coming out on a 24 hour emergency call out. It's an electric door as I cannot use keys easily and a fire hazard which I've told them multiple occasions
Tenant
17th Aug 2019 (5 years ago)
C Black
A shambles from start to finish. Was never told that I would be placed next to council tenants or a community centre would be built directly underneath my property. Nothing against council tenants, however when they’re being allowed to get away with breaching their agreement on multiple occasions with no action from MOAT, that’s when I have an issue. Being allowed to play music until 3.30am on a Wednesday morning is one of the many highlights. Their neighbourhood liaison officers may as well not be there, Ive had more luck getting a response from the prime minister than I have them.
If I could give no stars I would quite frankly.
Buyer
15th Aug 2019 (5 years ago)
L Gueorguieva
Hi, I am Moat tenant for 10 years.This is the worst housing association.I am living in flat and I have problem with the tenant below me.They have dogs and cats and the balcony became same like toilet.
They make messy and the smell is disgusting.
I contact Moat but no any action.
Tenant
14th Aug 2019 (5 years ago)
AMG88
Have lived in Nursery Fields in Worth for a year now.
We have had issues with the grounds maintenance since we've been here. MOAT are useless in every sense of the word.
They couldn't organise a piss up in a brewery.
I have always been a private tenant before moving here and never been treated the way moat deal with anything.
Everything is a botch job and just passed on to the next person with no end result.
My advise to anyone thinking about buying a house shared with moat would be to avoid at all costs. I have given Moat ample time and opportunities to deal with my problems but they seem unable to do anything but make excuses.
All in all a very stressful experience.
Tenant
10th Aug 2019 (5 years ago)
B Bado
I wish it was possible to give them 0 star. Everyone who works for this housing association must have been specially trained to LIE!!
Not only are they faceless and unreachable, they lack empathy or the will to resolve any issues tenants are facing, the only time you ever hear from them is when there's money to be collected. I must say being a Moat tenant has to be the worst mistake of my life.
Tenant
26th Jun 2019 (5 years ago)
C Bradshaw
Have 3 issues against a MH tenant . Have read all the tenancy rules that tenants have to comply by and all three issues are in there. Emailed MH and was told that they won’t deal with neighbourly disputes !!! The tenants are a nuisance to the neighbours with noise, rubbish and overcrowding their house with extra people that are now living with them .
Landlord
12th Jun 2019 (5 years ago)
Z Khan
Very unprofessional they offered me a property that does not meet the legal requirements to be rented one with a gas leak whilst I'm 37 weeks pregnant and have left me running around to sort it
Tenant
12th Apr 2019 (5 years ago)
K Sommerford
I have been with Moat since Aug 2017 and have always found them to be helpful and polite. Have needed work carried out inside my property on a couple of occasions. The work was booked in promptly and carried out by professional friendly contractors. The staff I talk to on the phone always go above and beyond to help.
The only reason I haven’t given 5* is because sometimes it can take a while to get through to them on the phone, whilst this isn’t a major problem it can sometime be a bit annoying.
Overall I am happy to have them as my housing association.
Tenant
31st Mar 2019 (5 years ago)
J Lourenco
Very unprofessional company. Phones always off. Don't show up on the appointment day. The phones are always off and they don't reply to emails. Avoid this company at all costs. Rude and unprofessional.
29th Mar 2019 (5 years ago)
B !
I have lived in almost house for over ten years and still my windows are knackered and still moats do nothing.there is a family who live in the same street and they have the police round at least once a week because these people who live there are unruly and damage every ones property and cars this has been going on for 4 years but still moats do nothing .DO NOT USE MOATS.
21st Mar 2019 (5 years ago)
R Loughlin
Been with them for 15 years. They like to keep themselves to themselves. Get in financial trouble and you get no help offered just eviction letters. Been trying to contact their financial wellbeing officer for 3 weeks now and not even a reply. And their website mymoat is completely unaccessable. Very poor company.
1st Mar 2019 (5 years ago)
A x
Worse company ever!!!! They don't know how to book appointments nor do they care! I have been without proper working water since before xmas! Vile company can't wait to get rid!
26th Feb 2019 (5 years ago)
C Mccarthy
I have never known a housing like it moat housing
Cowboys builders they employ
Can never fix thing on time or day or years !!
Or correctly
What the point of having time when u don’t stick to it and fine us for missing appointments
I am self employed which I don’t get payed for taking time off work to wait for you when u don’t turn up no phone called to inform you either
When you call up you don’t always get a great receptionist as they can be rude in all departments
Do I need to go on !!!
6th Feb 2019 (5 years ago)
E Emmanouilidis
Have been with moat for over a year and have had a fantastic service from both repairs and customer services.
17th Dec 2018 (6 years ago)
A Osborn
Everything ran smoothly viewing the flat, lovely upcoming area in Ebbsfleet Green, until I started asking questions about ground rent. I was provided a sheet of paper with all the expenses and told by sales man Josh Whyatt that he believes there is no ground rent to pay. After some investigation credit to josh he came back to me after a numerous exchange of emails and told me it was £250 per year. The only information I needed before I was to hand over £500 reservation was that if the ground rent increased. 2 weeks went by after being ignored by Josh numerous times and even MOATS own Email address resulting in loosing out on the flat. Big waste of time and got our hopes up for nothing! worst thing is there was no fault on my side whatsoever, sufficient deposit good credit passed assessments. A case of give me 1 piece of information and take my money...
6th Dec 2018 (6 years ago)
L Hepburn
I have lived In my home for 16 years now. I needed a new toilet so a contractor from mears sent someone round to install a new one. Well for some reason the contractor thought that it would be a good idea to pull up half my newly laid flooring and smash a load of tiles of the wall. He left my bathroom looking as if it had been bomb damaged.
I complained to moat about this and sent them photos of the damage.
They offered me £50 to cover the cost of some wall tiles. I accepted the cheque to put towards the cost of purchasing more tiles.
But when I asked moat when will my bathroom be put back into the condition that it was before the mears contractor demolished it they said that as I excepted money towards the cost of the tiles that the contractor broke I can not have my bathroom repaired. This Is outrages. I’m left with a bathroom that looks disgusting. I have mould growing up the wall where tiles should be. The floor is permanently wet. This is all no fault of my own.
I have since found out that the contractor is from Basildon and has done this to other tenants.
This has made me so depressed and moat won’t do anything about it. If you look at my photos you will see how disgusting my bathroom now looks. It did look lovely before the guy from mears got his hands on it.
I’m adding this after contacting Nicola as requested. Her response is that it’s my responsibility to pay for the repairs needed. I look after my home and I’m appalled that moat will not take responsibility for the damage done by the mears contractor.
Most don’t give a s**t.
Tenant
5th Dec 2018 (6 years ago)
S Merrifield
Absolute Joke !! Done a mutual exchange in may i then found the last tenants had put in a 2nd hand kitchen that is falling apart infront of a radiator and extended the drainage pipe which is at an angle so now my washing machine comes up error and my sink is constantly blocking as water is coming back on itself but apparently im supposed to look in cupboards and pipe work when viewing even tho moat knew nothing about a radiator behind the units mmm how did they do there anually gas checks so now im left with a kitchen thats falling to bits ,theyve removed units to get to said radiator which is now in the garden getting wet , the plumbing is all wrong which a plumber advised me and now they want to turn my radiator of completly so i dont have one, i dont think so !!! That was there and working before last tenants put this kitchen in , it needs ripping out & sorting !!! Also the front door a wooden one where last tenant tried breaking in has now got gaps letting in draughts and the wood is coming away so ill stop paying my rent and go to the C.E.O of the company
Tenant
13th Sep 2018 (6 years ago)
Jaspal
We saw a new built flat based in Ebbsfleet, Dartford, we loved it! when we got there the location was ideal, the flat was brilliant, we expressed our interest to secure the flat on the spot. Everything went really smoothly, had our financial assessment and was informed we PASSED! sent our certified documents, etc....etc.... we was informed by MOAT that our case had been passed to the Sales manager for approval, next day I made a phone call, and was told that everything has been given the go ahead, and then made a reservation deposit of £500, myself my wife and our little one went to the location to check the area out, and went for a walk and was ever so excited that we will be moving to our ideal home, today had an e-mail from J (I am a nice person I will not mention the full name) only to tell me that the purchase was not going ahead because the lender I was did not match their criteria, when on the paperwork I mentioned before hand who it was and the manager already given an approval, our dreams had been SHATTERED! with this Housing association, not at all professional at what they do, I did not even get an apology, my recommendation to anyone who purchases property with this Housing Association to double check, CHECK, check, confirm and RE-CHECK to make sure everything is how it should be, you do not want to be excited and then MOAT having to shatter ones dream! AWFUL! experience.
Buyer
7th Sep 2018 (6 years ago)
R Smith
Worse company ever.
They allow a person with MH issues to be extremely disruptive to other residents for almost 5 years. Screams and shouts all hours of the day and night. Brings a black sticky/tar like dirt from inside his flat into the communal areas to get stuck in the carpet. Attracting numerous quantities of flies and ants to the communal hallways, mainly because he never takes any rubbish out to the bin and is piled up inside his flat. Not allow anyone into his flat to replace the 4 broken windows in his flat.
But yet he’s still allowed to live there as he’s vulnerable and it’s not so straightforward. That’s the excuses us residents are given. When his electric runs out he plugs into the communal electric.
If it had been anyone else that wasn’t vulnerable ie....me. I’d have been kicked out years ago!!!! According to Moat that’s not strictly true though.
Recently us residents have wanted to make improvements to the garden but told we’re not allowed. We’ve had more people come out to deal with that then they have with the neighbour. Plus the fact we’re told we’re not allowed air fresheners in the communal hallway as it’s a health & safety issue. This is what helps with the horrendous smell our neighbour is causing!!!
It would seem Moat can only deal with easy issues and not when it comes down to tenancy issues.
Then again, with how they operate, they could use this review against me and call it a breach of my tenancy.
Tenant
31st Aug 2018 (6 years ago)
C Beauchamp
Shame nears do work as all bodgers can't fix things properly
2nd Jul 2018 (6 years ago)
E Lovato
If zero stars was an option I would have chosen it. Completely useless in dealing with issues.
6th Apr 2018 (6 years ago)
R McPhail
nil answers.onlyJP is number 1,best employee moat has,a gentleman.
12th Mar 2018 (6 years ago)
E Cunningham
Feel very bullied by aggressive staff
12th Mar 2018 (6 years ago)
Allusivespank
What a joke I'm still waiting for a new kitchen, had people out to look at the kitchen last week 2nd of Feb 2018
was told it's in need of a new kitchen but i am told I have to wait for the years budget once again. It has been like this for years going back and forth and phoning up to be told they have no records of me phoning and no surveyor attending my property, it's been 3-4 years now since I first raised the issue and a lot of other residents where i live have been having new kitchens fitted from the day I was told years back to today the 14th of Feb 2018. Its completely a joke now. Avoid moat if you can they are quick to take your money but not quick to help and avoid all responsibility on repairs the kitchen is something worse than a 3rd world country would have.
14th Feb 2018 (6 years ago)
FoeHammerXL
Refusing to deal with pest control problem
7th Feb 2018 (6 years ago)
M Chapman
Reported my neighbours from hell numerous times for anti social behaviour Moat staff are not interested and have done nothing at all!!!!! been waiting over 2 & a half yrs for a transfer, nothing!! Only interested in contacting me if rent is late disgusting!!!!!
Tenant
28th Jan 2018 (6 years ago)
Rebecca
Agree with all comments. Elaine Gregory-
Neighbourhood Services is extremely rude and patronising. Myself and my partner feel we cannot rely on Moat to go to with any problems in the future.
18th Dec 2017 (7 years ago)
L Taylor
Funny out of 33 reviews the vast majority gave 1 star so in support of those so do l . Absolutely the worst housing association l have ever had the unfortunate decision to rent with ! And at the end of my tenancy after fully paying any arrears which the neighbourhood housing officer on the pre void inspection said he had checked and l didn't owe a penny they are now chasing me for £14 in amended service charges why Moat ? Service charges are for services that work not lifts & entry phone systems that are continually not !!!
Tenant
28th Nov 2017 (7 years ago)
Daryl
Never had such a rubbish experience
10th Oct 2017 (7 years ago)
Carl
Does anyone actually work here? Can never get anyone on the phone! Been trying Saturday and today!
2nd Oct 2017 (7 years ago)
M King
Avoid at all costs, the other reviews speak the truth. I've been shared ownership with money grabbing most fit nearly 14 years with nothing but stress and lies. In December 2016 I made the attempt to purchase the rest of my property... 9 months on, moat have held it all up and now requesting another " independent" evaluation.... at cost to me. My solicitors have been trying to contact moat for months and months and now they want more money they are freely available to speak.... with more lies and being passed from person to person with 2 week call backs. I can't wait to get rid of these unprofessional, rude, uneducated clowns!!! Get out while you can, they will only suck more money out of you!!! Legal advice now being sought!!!
Seller
5th Sep 2017 (7 years ago)
D tucker
Would never ever be a moat tenant again !!!! Awful
Tenant
1st Sep 2017 (7 years ago)
R Grindlay
Completely agree with the majority of reviewers, avoid Moat unless you are desperate! Very rude staff especially Paul, it's always the customer's fault for complaining too much apparently! I asked if Moat could do something about fly tipping but they refused to even send a letter, even though we received one previously about fly tipping in a different area. (they told me to police it myself) I also asked if Moat could sort these issues without me having to raise them all the time, but I was told that I was a liar and that it was clean a few weeks prior with only a couple items of 'furniture'. I'm glad to see the other reviews, proving that given Moat's 2 star average rating there is a clear systemic issue at Moat, whereby they are failing customers.
You have to wait months for repairs, they repeatedly fail to fix the issues, and it took them 2 years to sort out the contractor taking care of the ground maintenance.
I'm sad to say that I will never be able to raise an issue with Moat because they have made it clear that they do not want to hear it. I look forward to moving out.
Tenant
17th Aug 2017 (7 years ago)
L fur
Moat make it very clear that they have all the power and they throw it around like a Victorian landlord!
26th Jul 2017 (7 years ago)
G phillips
Absolutely shocking service. I have moved into my flat in greenhithe back in November that me and my wife have bought. After the purchase had gone through my solicitors sent off a cheque with the documents that was required by moat. Moat have received the cheque and cashed it in December but are claiming to not have received the documents attached ? So after multiple phone calls and hours of being on hold and explaining the same thing over and over they finally agree to send the documents for me to fill out again. I have since then filled out the required docs and sent them off 2 months ago, I am still being told these have not been received. I do not believe this for a second. So as it stands I still cannot pay my service charge for our property and moat are doing nothing about it!
25/7/2017
3 weeks on and I still haven't heard anything...
Buyer
25th Jul 2017 (7 years ago)
N Talks
I find them racist. They harrass my kids and I for an act other residents do. And tolerate insults and threats from staff, but not from residents to staff. How fair is that. They are just a bunch of disgrace. Moved into a property in Greenwich and I have had the most awful and dreaded incidents over the years
Tenant
12th Jul 2017 (7 years ago)
D McBride
Just want to Thank Moat for giving me the opportunity to a new start by this affordable home of which I have lived for 2 years. Best property I have ever lived in and was gobsmacked I was being offered it. The service and property have been excellent. Patient endurance while I made the transition from unemployment to employment and allowed me the time to pay back the arrears. Sorry to see Most go but we are changing landlords due to Moats best intetests. My personal rating is 20/10.
Tenant
29th Jun 2017 (7 years ago)
J Waldock
I wouldn't even give one star. Don't choose them!!!
12th Jun 2017 (7 years ago)
J Hubbard
Wouldn't even give a star if I could, very rude housing officer.. such a bully is all I can say.
12th Jun 2017 (7 years ago)
S Palm
(Had a brand new kitchen fitted) men came to replace 3 doors and worktop that had chips and big gaps over 3inches wide around pipes, sink runs the other way, water on the draining board runs onto work top. had moat out and they are happy that it's a brand new kitchen doors are falling off and doors do not match handles are all different and we are not allowed another new kitchen for 15/20 years as we accepted them to do a brand new kitchen which we thought we was getting if we where told they would do this then we would of refused it. If I could post no stars I would it's shocking they can get away with this level of work, neighbours have had new kitchens which have been new as in new base units, wall units tiles on walls flooring etc we are 4 star got demoted from 5 not sure why as rents always payed. When I called the housing officer out I showed them the kitchen and asked if they would be happy with the works in there own home and answer was NO so why is it ok for us?
Tenant
5th May 2017 (7 years ago)
N Jones
Wow! Thank you Moat for a Happy Birthday today! just had a one sided conversation with the most dismissive, aggressive individual named Liz (a customer service advisor), who can you believe actually contacted me in regards to a previous, poor customer service feedback given by text. Very uninformed individual, clearly angrily affected by the one star I gave her colleague. Customer relations, Moat you have to be joking! Unfortunately I have to select a star to post review, however, this service deserves a zero.
To the gentleman Steve Blake, yes, you are absolutely right. Moat do discriminate against disability.
Disgusting behaviour, that should never be tolerated!
30th Mar 2017 (7 years ago)
S Blake
They DISCRIMINATE against DISABLED people like mysel
29th Mar 2017 (7 years ago)
K Batt
Incorrectly bill you or take money from your account. You have to nag to get the money back.
9th Feb 2017 (7 years ago)
M Consultancy
Lovely company
17th Jan 2017 (8 years ago)
T Silva
Fantastic biz!!
9th Dec 2016 (8 years ago)
J Sotimehin
Their services have to be the worst I've ever heard of. I had a leakage problem and I was misinformed and told responsibility for fixing the property was between me and the other leaseholder. We are constantly overcharged for below par work we never asked for and no one ever gets back to explain the letters requesting for more money.
11th Nov 2016 (8 years ago)
D Pay
They never worry about their residents they lie make up false stories about residents.their estate managers are a joke forever training and never learning. when training or days off no cover.theyve just put me through 7 weeks of hell with a false accusation to be told case clos the person said they have mental issies.moat housing should. be. investaged .
6th Nov 2016 (8 years ago)
S Casey
Contacted MOAT so many times and nothing ever gets done. Still have fly tippers, leaving their crap outside my home, MOAT said they will put signs up, this was in 2014 and 2 years later, still no signs! Fire door is still broken (broke on 01/09/2016) and they can't give a date when this will be fixed. This is health and safety at risk to all us residents. The "MOAT PROMISE", What is this really all about?! I am a four star resident, it doesn't seem to make any difference as things are still not getting done. The cleaners that come ever Wednesday to clean the block are useless, it still smells very bad of urine when you first walk in to the block. God only knows who is urinating in here! Poor service, the only thing I can say is good about MOAT is they have friendly and helpful employees working at Dartford when you contact the 0300 number.
15th Sep 2016 (8 years ago)
M C
Wait ages for basic repairs and maintenance issues.
17th Aug 2016 (8 years ago)
M McGovern
Was illegally evicted when i was on holiday with my wife they changed the lock on the front door to our temporary accommodation in Edenbridge.The trouble neighbour daughter who kept bothering us must of reported we were away! Very bad workmen come in and go through my books on the shelf.Was allowed in to collect our stuff and returned keys!
Tenant
4th Aug 2016 (8 years ago)
P HUTCHINGS
Repairs are taking months, a simple door hinge replacement and adjustments so far 6 months and waiting. Stair and landing lights 5 months and still waiting all this after waiting nearly two years for fobs and entry phone problems to be resolved. Really poor cleaning service.
Tenant
5th Jun 2016 (8 years ago)
B Lyttleton-Smith
It take too long for them to answer the phone I am on hold too long!!!!
29th Mar 2016 (8 years ago)
Performance stats
- % of asking price
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Average sale time
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Fee
- We cannot show these stats publicly. To view these, you'll need to create an account.
Instantly compare agent fees and performance
Listings by number of bedrooms
Listings by postcode
Number of listings
Activity
All
New
Price change
Removed/Sold
More agents nearby
Town & City Homes 0.29 mi away
Bellway - Crossways Quarter 0.85 mi away
Taylor Wimpey - Knights Reach 1.08 mi away
Fox Estate Agents Ltd 1.35 mi away
Homes 4 You 1.59 mi away
Mann - Dartford 1.61 mi away
Anthony Martin Estate Agents - Dartford 1.61 mi away
Local Agent - Kent 1.62 mi away
Is Moat Homes Limited - Moat Homes Limited (Resale) the best agent for you?
Compare them with other local agents
Free
Data-driven
No obligation
Related posts
- Moat Homes Limited - Moat Homes Limited (Resale)
The Estate Agent comparison site
We are a company registered in England & Wales, company number 09428979.
Copyright © 2025 GetAgent Limited