Moat Homes Limited Moat Homes Limited (Resale) are an estate agent in Dartford. They mainly list properties in BR4 and BN9. Over the last 6 months, they've listed 1 properties, with 1 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove.
Opening hours
Monday8:00am - 6:00pm
Tuesday8:00am - 6:00pm
Wednesday8:00am - 6:00pm
Thursday8:00am - 6:00pm
Friday8:00am - 6:00pm
SaturdayClosed
SundayClosed
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Moat Homes Limited - Moat Homes Limited (Resale) Reviews (213)
Have you used this agent?
47%
5%
1%
2%
44%
S Cronin
Shared ownership process: very easy process, had all the information I needed when I needed it, Ben was on hand to answer my questions as a first time buyer. The turn around time was very quick for the purchase, very pleased, very happy... Read more
1st Mar 2024 (7 weeks ago)
Sean
Don’t use them. They put the rent and service charge up ridiculous amounts after your first year. Just had a child to and they want me to magic another £75 somehow a month.
Edit - called them as they said and they did not help at all. They just say this to look good.... Read more
29th Feb 2024 (7 weeks ago)
C Fernandez
Moat put the rent and service charge up, okay I get it but they don’t fix anything in our building, we have raised different issues and after months those haven’t been fixed. Everyone is tired of chasing and chasing and nothing gets done.... Read more
29th Feb 2024 (7 weeks ago)
S Heales
Just a shout out to Rebecca Joyce who I’ve been dealing with during my purchase of a moat homes shared ownership property, very friendly, helpful and extremely patient with the delays due to my personal circumstances, can’t thank her enough. Not moved into the property yet but hope the future service will live up to her standards.... Read more
23rd Feb 2024 (8 weeks ago)
T Jones
We had Rebecca Joyce looking after us, and I couldn't be more happier with her, everything we had worries about she explained them or sorting them for us so quickly.. she was so lovely to meet in person, thank you very much Rebecca for helping me and my family buy our first home... Read more
12th Feb 2024 (9 weeks ago)
L Discombe
We have recently exchanged on the sale of our shared ownership property through Moat. Hayley in the Resales team has been fantastic throughout what turned out to be a very long process (nearly 3 years in total, through no fault of Moat's). She has been helpful, diligent and empathetic during a stressful time- Thank you so much Hayley!... Read more
9th Feb 2024 (10 weeks ago)
J Chapman
We recently took the Keys of our Shared Ownership New Build. We got in touch with Ben Davis and he set the wheels in Motion. Even when our Solicitors seemed to be on the go Slow Ben was always on hand to answer any emails or queries we had his professional attitude was second to none. Our New Home is amazing only been here for a few days but already feels to be more of a home than our council property ever was and we was there for 8 Years I’d definitely give Ben and everyone else from Moat 10/10... Read more
8th Feb 2024 (10 weeks ago)
C Capstick
I get the keys to my place in an hour and 10 minutes and I am so excited to finally meet Rebecca… I have to say I am a “nightmare” person to deal with as I am constantly worrying and always trying to contact people for to make sure I’m submitting the right paper work etc. Rebecca has comforted me through the whole process not only has she been at the other end of my endless calls and texts but she’s also makes me feel confident that I am not driving her crazy and that everything is going to be okay.
I have managed to get a really nice relationship with you guys and I think customer service wise has gone above and beyond. Also a little mention to Harry who was there in the background.. thank you for always being so happy, helpful and positive!
Fingers crossed for a positive future with you all x... Read more
2nd Feb 2024 (11 weeks ago)
D Campbell
This housing association has allowed me to go 5 days without a working boiler. No hot water, no heating with 2 kids and a disability. They have no idea, 5 days later when the boiler will be fixed. Their contractor K&T Heating is absolutely useless. Please do not consider a tenancy or shared ownership with this housing association. They will be your biggest regret.
Update from Moat Response
I have contacted your customer service team every day for the past few days and they have been absolutely useless. I have contacted K&T Heating and my local MP who has contacted Mary Gibbons the chief executive and I am still without a boiler. Still in a property whilst registered disabled with 2 kids and no basic utilities.
Your response was generic and useless as expected.... Read more
1st Feb 2024 (11 weeks ago)
J Butters
I have just completed and move in to my new build tomorrow. I was kept up to date throughout the process and Rebecca my sales rep was fantastic. If you are looking for a new house, would recommend.... Read more
31st Jan 2024 (11 weeks ago)
C tompkins
Hayley really helped me through the process of purchasing my shared ownership flat, was really helpful and guiding through the process and helped me with any questions I had as this was my first time purchasing a shared ownership property... Read more
29th Jan 2024 (11 weeks ago)
b
Building higher than planning states... Read more
23rd Jan 2024 (12 weeks ago)
C Okereke
This feedback is for Keeley Sadgrove, for all the help so far. Always picking up and helping me with info even for properties which she isn't the sales executive and always pointing me in the right direction. Looking forward to buying from Moat Homes. Good customer service so far.... Read more
8th Jan 2024 (14 weeks ago)
C Felton
Really impressed with Moat homes throughout my buying process, questions where answered quickly and I was informed of progress in a timely manner. All the staff that I dealt with before during and after were fantastic with a special mention to Becca for her efforts. I have now been in my new home for a month and couldn't imagine being anywhere else.... Read more
24th Nov 2023 (21 weeks ago)
H Dept
We have just moved into our new home and are very pleased with it. There are a few issues that need addressing but nothing major - we trust that these will be rectified. We had previously purchased a property through a shared ownership scheme years ago, with a different housing association and the new model seems much improved on the original. The actual process of purchasing via shared ownership was definitely far more long winded than before and the usual nonsense between solicitors, both blaming one another for hold ups, added to the stress levels. However, Keeley Sadgrove at Moat, was on hand throughout the whole process, answering questions and chasing things up for us. This was very important at a time when communication with our solicitor was minimal, to say the least! It remains to be seen how Moat Housing perform as a landlord. I hope to be able to write another favorable review in years to come.... Read more
15th Nov 2023 (22 weeks ago)
Performance stats
% of asking price
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Average sale time
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Fee
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