We found ourselves in a bit of a fix, having to move out of the property we had sold before the property we had bought (a new-build) was ready for occupation and we needed to source a property fast.
Marina Carter in the Dartford office got everything sorted from an initial viewing of the property on Thursday 5th February and we moved in the following Thursday (12th).
Spoke to an extremely rude, unprofessional and unhelpful member of staff Called Sue, who works in the Commercial Department.
I do not know how this lady can even take phone calls with her tone, she was so abrupt.
Instead of trying to help assist your question, all i kept being told was to call back.
Thank you Sara for all your help with finding a home for me and my family. From viewing the property to the final call today to confirm the moving date, you have been an absolute star! Also to the rest of the staff in the office, thank you for being so kind.
Star Rating 0.
Very unprofessional. 0 for customer service, infact no service was given, rude on the phone. when you go for a viewing nobody turns up, when you call them they say the flat has been sold. They a lie comes from them that there has been 2 voicemail and a email sent over.............dont know to whom as I did not receive anything. then the colleague supports the person lieing. Till now no email no voicemail.
Stay away from them.