W Arthur
Rented through Morfitt Smith and would not use again. They were unreliable and lacklustre with their communication, and only offered cheap hacky quick fixes to any maintenance requests.
They also failed to inform us of a former tenant's illegal activities that had caused the property to be blacklisted by some delivery services. We only found out when the police showed up asking for him after he had turned up to our home a few days before.
Several months after leaving we were billed by the council after the agency delayed the new tenants moving in. They asked the council to charge us for the time difference despite previously agreeing that we wouldn't be responsible for any bills after we handed back the keys.... Read more
Tenant
16th Jun 2020 (4 years ago)
W W
Rented with these and it was a terrible experience...rude staff and poor accommodation that they refuse to repair. Stay well clear... Read more
Tenant
25th Jan 2020 (4 years ago)
Jade
No check out document sent even after multiple emails and then tried to charge ridiculous costs from my deposit and it's taken months to get only some of it back.... Read more
Tenant
1st Nov 2019 (5 years ago)
B O'Dwyer
I applied for a property a few weeks ago and found the staff to be condescending and very unhelpful. After this experience I would not consider using this agent again for either sales or lettings.... Read more
30th Apr 2019 (5 years ago)
L Bishop
Great service, very helpful and a nice personal touch at the end!... Read more
6th Jul 2017 (7 years ago)
J Yogini
I was hesitating about selling my home until Rebecca from Morfitt Smith visited to give me a free valuation. She made me feel so confident I decided to go for it there and then and put my house on the market. That was a great decision! She explained the MS approach, showing me her detailed research on my property and listening to my concerns. I suddenly felt I was in good hands and everything was going to be relatively stress free . My house sold within a week and I was kept up to date at each step thereafter by lovely, calming Gerard until the moment I gave the keys up to the new owners. It was a positive experience all round and I am very grateful to the whole team, but especially Rebecca and Gerard.
Don't hesitate to choose Morfitt Smith for your move. They are easy to communicate with and have efficient and reliable systems. They make moving house feel like a special occasion to enjoy instead of something scary and stressful.
Lastly, their parting gift was so thoughtful. I was given the most delicious and generous picnic on my move day, supplied by a local deli. Fantastic!... Read more
Seller
1st Jul 2017 (7 years ago)
S Metham
Very helpful would use them again... Read more
22nd Jun 2017 (7 years ago)
A Happy
Great estate agents. Polite, friendly, helpful, conscientious, non pushy when doing the valuation (even at that stage they were clearly better than the others) Threy dealt well with people coming to see my house, So much easier to deal with than the people we bought our new house from! Not at all surprised that they win loads of awards ?? I've no desire to buy or sell again for many years, but I'd go back to Morfitt Smith in a heartbeat. Thanks team!!!... Read more
Seller
19th May 2017 (7 years ago)
S Lee
Absolutely fantastic!!!
From start to finish the experience has been flawless. The communication has been of the highest standard possible. Our chain was long and very stressful towards the end but Karen at the Hillsborough branch could not do enough to reassure not only us but our buyers also. She is a credit to the agent and we would recommend her and all the staff to anyone looking to sell their home in the future. Thank you!... Read more
Seller
12th May 2017 (7 years ago)
P Machin
MorfittSmith gave us excellent service in every way. Thank-you to all the staff at the Crookes office!... Read more
4th May 2017 (7 years ago)
J Thrush
First class all the way. Excellent friendly staff great communication throughout the entire process and a lovely goodie bag when we collected the keys. 5 stars well deserved.... Read more
9th Dec 2016 (8 years ago)
T Oates
Absolutely 5 Star Service from all at Morfitt Smith. We both sold & purchased through them, and from the valuation by Rebecca we knew we couldn't go anywhere else. All the way through the process, we were kept up to date, and with the amount of monkeying about that goes on with moving house, that communication matters a lot. Outstanding service from the the whole team, but with a special mention for Anthony, who has the patience of a saint! Absolutely recommended.... thank you, Tom & Laura... Read more
Seller
25th Oct 2016 (8 years ago)
M Dodd
Very efficient and professional company would definitely recommend this company... Read more
23rd Oct 2016 (8 years ago)
T peckett
I would highly recommend John and his dedicated team ! always there when you needed help or advice nothing is to much trouble for them.The sale of my property was stressful .for myself but John and the team took all that away from me .Can not thank them enough! Terry P.... Read more
Seller
2nd Oct 2016 (8 years ago)