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- Notting Hill Housing
Notting Hill Housing
Closes at 5:00pm
1-3 Sussex Place, W6 9EA
Notting Hill Housing hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Notting Hill Housing does have 108 reviews, with an average score of 1.5/5 If you're looking to sell in Fulham, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Willmotts and Lessel - Hammersmith - Sales. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
Notting Hill Housing Reviews (108)
Have you used this agent?
9%
2%
1%
3%
85%
All (108)
Seller (3)
Buyer (2)
Landlord (3)
Tenant (35)
General (65)
S autos
I bought shared ownership from nothing hill,and they scroew me,from beginning service charge was£ 120,and after3 years, jumping to£450,do you believe it,never ever buying any home like that
Buyer
12th Oct 2024 (15 weeks ago)
A Silva
NHG treats its social housing tenants with the utmost contempt and ignores all it's responsibilities as a landlord by making us live like pigs in an poorly kept block of flats. We've had years of excuses and never any positive action.
If you're thinking of buying/renting from them, here is my heartfelt advice: DON'T.
Tenant
3rd Oct 2024 (16 weeks ago)
L Jacobs
Good customer service
19th Sep 2024 (18 weeks ago)
Emma
ABSOLUTE NIGHTMARE!!!!!!!
Called emergency contact at 8pm when I saw this, never noticed it before so it must be new! The man on the phone told me to email him the images and said it’s serious I should not be standing underneath and to wait in my kitchen as it’s the only room without the crack for a minimum of 4 hours!! I was waiting till 6AM THE NEXT DAY and still no one arrived.. took a whole day off work which means money lost for still no one to come and check it out!
WHAT IS THE POINT OF EMERGENCY NUMBERS IF YOU DO NOT RESPOND TO THE EMERGENCY!!
My housing officer JOAN HARRIS has not been in contact with me for months but will mark my repairs as complete, you’re PAYING these people to do no work!!! WHERE CAN I BECOME A HOUSING OFFICER FOR YOUR COMPANY? Because I’d LOVE to get paid for doing nothing please.
Tenant
6th Sep 2024 (20 weeks ago)
H Hussein
This company since 2019 covid has had me bullied, lied to and never did all of my currently outstanding repairs of 5 years counting.
I now live with mouse, mise, spiders, the home never got refurbished in 17 years of my residence, the pipes burst and squeak. I've had dozens of emails ignored, housing officers change like the days of the week. None of them are competent or trust worthy. To make matters worse I have also racially been profiled by the housing officer, sharing all my personal stuff with a colleague of hers with assumption of me being somali so he could speak to me in my language and tell me to allow escalating matters etc. All this is bad practices of deliberate act. I would never encourage or recommend joining them or even renting, buying from this company. On the back of all that, there's no one able to reach or management in place to contact.
Utterly poorly managed organisation that has no clue as to how they treat people.
If your an elderly or with kids, unless you want to suffer, do not engage with this company and staff. They are careless clueless and enept.
Stay AWAY FROM THIS COMPANY.
WORST IN SOUTH LONDON.
Tenant
29th Aug 2024 (21 weeks ago)
Debbie
Not very good and do not like to carry out any repairs, even after loads texts and email to houseing officer never get replys back, still being charged services charges that my home does not use. 2 years and they still not sorted it out. And housing officer is not interest in it. If the score went to 0 that would be my score I give , they don't care about about tenants or specially the disabled tenants.
Tenant
8th Aug 2024 (24 weeks ago)
F lateef-adeleye
NOTTING HILL GENESIS building and its reception is pure class. this is a HOUSING ASSOCIATION like no other.
6th Aug 2024 (24 weeks ago)
J Whike
Evidence that rain water is coming from the guttering gully pipes externally which the housing are not repaing externally. Access for surveyer not housing property manager to witness the situational determinant is to gain access either to basement flat or attic loft top floor flat E. To repair the internal damage and guttering pipes needs scaffolding bu acsess of the front door main entrance and basement flat not my 2 d floor flat
I James Whike am residing on the 2nd flat. The man below making the false witness statements that it is my broken pipe leaking is a leaking crack pipe himself.
The neighbour has continuously threatened my life by springing out his flat on the tight corner staircase to make false claims of water pipes and creaking floor boards and anything else affecting him of 176C below me of 176D has been trying to smash my door down for the past 12 years to be making false statements of creeking floor boards and broken pipes since being housed by PCHA in 2012. I have enclosed evidence that outflow pipe for guttering system and also rain water comming from roof top rain into my flat.
30th Jul 2024 (25 weeks ago)
S James
176C Gloucester Terrace trying to smash my door in screaming their is a broken water pipe outside my flat window. I tell him it is the guttering system for the roof rain to pour out that has The crackpot screams look there's water coming out the white pipe above your window.""" If you don't let the housing in to repair it, I will call the fire brigade. This man is not a clever water diviner and more fool the housing repairs and their incompetent housing property managers for listening to a paranoid man who knows nothing about building structures.
Tell the man of Flat C that scaffolding needs to go up for work men to seal the roof. The roof plumbers need access through the attic loft of Flat E above me. I, too, have water coming in from the above roof. These are modern-day external outside concrete wall guttering pipes that are used to get blocked from leafs and debris. Cracked pipe is more like the mans been on some form of crack pipe.
NHG, this man has been reporting creeking floor boards and broken pipes for the past 12 years. You need to ask him for photographic evidence of a cracked pipe. It's not in my flat. The leak is coming from the outside wall where the guttering pipes have overflowed through blocked leaf debris. It needs oil sealing with a rod. Scaffolding needs to go up to repair the guttering system.
The outflow pipes I believe are modern day outpours for overflow of rain. Previously when roof flooded there was a gully for rain to drip down but leafs and debris gouged the pathway of water causing build up of rain water on the roof tops causing major leaking through all 2nd floor rooms. It was repaired over 4 times in the past 20 years. Acsess is through flat E the attic floor flat to witness or picture from neighbour who's making the false reports that it is coming from my flat the broken pipe. I too have a leaking roof as rain water seeps in through the outside walls where the rain has got into to pour in through my ceiling. My ceiling was repaired but rain water poured the plaster back in. I contain the rain water overflow with a pan until the scaffolding goes up and gutter pipe and external internal sealer proof repairs.
I have put some pictures up of the guttering external leak to prove it is not any broken pipe of mine.
Can you tell the man it is not my broken pipe not coming from my flat. Can you further tell the man of flat C Gloucester terrace to stop trying to break my door down daily when rain water goes into his flat C by the external guttering system. Also can you tell flat C to stop banging my door in violently with threatening behavior to have my door kicked in by the fire brigade on false accounts to your staff. Your staff need to ask the man for evidence of broken pipe. The man is not a water diviner. Also the man has not been assessing pipes in my flat as there are no cracked pipes. The only crack pipe I know is the man below in flat C making the bombardment of false reports in order to smash my door in to rob James Whike of his life.
30th Jul 2024 (25 weeks ago)
K Jukes
If i could give zero stars i would.disgusting housing.there has been human feces and urine in my block since monday due to the security door being broken since the beginning of june and no update of when it will be fixed.now we have drug addicts and rough sleepers coming into the block taking drugs,used condoms,underwear and rubbish.contacted them about the human waste and they will not send cleaners out as they only clean once a week and if we want cleaners out more then we have to pay extra even tho we already pay service charge for services we do not get.the block is unsafe and dirty and still they dont care its a health hazard.
Tenant
17th Jul 2024 (6 mo. ago)
F C
The WORST experience in customer care. The team never responds. They will be the death of my elderly parents causing them undue stress. Have contacted Watch dog and ombudsman out of desperation and also a lawyer. My dad accidentally paid them money that was not due to them - he is 87 years old, and got confused. Since APRIL we are chasing them for the money and no one helps or replies. The only time they replied was to acknowledge the money was not theirs. SO PAY IT BACK PLEASE! Rachel Lorenz please help. Sidikat Shoneye please reply!!
11th Jul 2024 (6 mo. ago)
C Harry
Natalie Graham is completely understanding to those with mental health issues. Despite the crown prosecution investigating for murder and several different persons making a complaint for domestic violence and the court deciding against child staying due to mental health illness 10 years ago. Natalie Graham is there for tenants especially priority tenants as disabled including mental disabilities. Natalie Graham is not judmental. Ignore any negative reviews this is best housing association ever.
11th Jul 2024 (6 mo. ago)
L B
Avoid letting or buying from Notting Hill Genesis.
Their Property Management team is completely incompetent and negligent. Our building had broken sewage pumps, a broken garage door, and a broken front door for months — leaving the entire building contaminated with human faeces and urine, completely unsecured for anyone off the street to enter. Puddles of stinking human sewage were left to fester in our car park, multiple residents had their cars broken into and bikes and property stolen, and rough sleepers entered the building on multiple occasions to sleep in the lobby and hallways.
Our assigned property management officer did nothing to resolve any of these serious health and safety issues and only started responding once he was reported to the council’s private housing enforcement team. This is par for the course for this company: the Housing Ombudsman has repeatedly found severe maladministration for NHG after forcing residents to live in deplorable conditions.
I’ve also heard that NHG is an awful place to work, with poor pay and overworked employees. Avoid, avoid, avoid doing any sort of business with this awful organisation if you can.
Landlord
18th Jun 2024 (7 mo. ago)
E Brinkeviciute
My mum live in one of Nothing Hill house in 40 barking road east london. From last year Sep 2023. Till this day no action not take : 1 Property door lock broken. 2.Property window not open is broken. 3. Ventilation system NOT WORKING. 4.Water running out from shower in to corridor. 5.IN THE BILDING YOU CAN COME BECAUSE DOORS IS NOT LOCKED IS ALWAYS DRUGS PEOPLE SLEEPING ON THE STAIRS.
All this issue was emailed to Emma H. no action take. All bilding have so many issues and no one not care. I think need to be publishing all this because people have to take responsibility ASAP.
16th Jun 2024 (7 mo. ago)
C Pascal
I wouldn't even give the one star. Terrible service and Terrible communication, Terrible housing officer and the poor, poor customer service. Repairs are also Terrible quality coming back fixing the same thing over and over, and that's when they bother to actually turn up.
Tenant
12th Jun 2024 (7 mo. ago)
S brown
An engineer came to my address and locked the electricity meter cupboard,I don't have a key to the cupboard and this is not the firsttime. I called at 10am, and now is 16:18pm, call, and no one came.
My family haven’t eaten anything since morning because I don't any money with all I had is been use for a week food shopping. The fridge is full but no electricity to warm the food and I don't have to order food from outside????.
Nothing Hill Genesis is staving my family for the 3rd time between 2022 and 2024, what should I do?
Please, somebody help ????
23rd May 2024 (8 mo. ago)
Amber
This housing association, deliberately leave disabled people living in unsafe living conditions!
The housing officer never responds, you’re not allowed to speak directly to the manager, you can only make a complaint with the receptionist who never follow through! They knowing are putting my life at risk! Avoid this housing association at all costs! I have been with them since 17years old I’m now 37 they have caused so much stress knowing it makes me Evan more sick and just so we are clear I’m a amputee of both hands and feet (no fingers and only 2 toes) I’m crawling on my knees to get upstairs! To the only bathroom in my house. They won’t build an extension but won’t move me either ???????????
23rd May 2024 (8 mo. ago)
M
I have been a loyal tenant of NHG for over 15 years, and it pains me to say that the last 4 years have been a living nightmare. The level of negligence and disregard for my safety and well-being that I have experienced at the hands of NHG is beyond comprehension.
For the past 4 years, I have been subjected to relentless sexual harassment and physical assault from a male tenant within the property. Despite my repeated pleas and cries for help, NHG has failed to take any meaningful action to address the situation. This has left me feeling vulnerable, scared, and completely abandoned by the very organization that is supposed to ensure my safety and security within my own home.
Adding insult to injury, NHG has blatantly discriminated against me based on my disability. Despite knowing the precarious situation I am in due to my mobility and back issues, NHG has callously refused to move the perpetrator to a different location. This has left me feeling completely helpless and exposed to further harm.
The distress and anguish I have endured do not end there. A tenant living above me has been allowed to install wooden flooring, causing constant noise disturbances that disrupt my peace and exacerbate my already fragile state of mind. Despite my complaints, NHG has turned a blind eye to my suffering, further highlighting their lack of regard for the well-being of their tenants.
I have taken every possible step to address these issues, from seeking help from the authorities to reaching out to NHG directly. However, all my efforts have been met with indifference and apathy. It is abundantly clear to me that NHG is more concerned with cutting costs and saving money than ensuring the safety and comfort of their tenants.
As a survivor of domestic violence, the fact that I moved by NHG housing seeking refuge, only to face similar abuse from a neighbour, is not only disappointing but downright shocking. NHG claims to be a social housing provider, but their actions speak otherwise. They are nothing more than a profit-driven business disguised as a non-profit organisation, prioritising financial gains over the well-being of their tenants. NHG need a full investigation and staff need training as most housing officers are incompetent
Tenant
16th May 2024 (8 mo. ago)
C
Poor choice of gardening/landscaping company used again. How can they be so incompetent. Please hire someone with at least a week’s worth of knowledge.
2nd May 2024 (8 mo. ago)
M Sgoifo
We overpaid our rent and since November we are waiting to be refunded, after 11 emails and 48 phone call we still haven’t received our money. Very disappointing customer service if there a 0 star I was rating with it
Tenant
1st May 2024 (8 mo. ago)
M Beer
Absolutely awful, grossly incompetent and downright rude. Do NOT buy or rent with them, avoid at ALL cost as you will regret this with your whole being. The whole Resale & Legal team is in shambles and disorganised. They ignore emails and phone calls for about 3 business days before even acknowledging you. Again, do NOT tie yourself into their business.
24th Apr 2024 (8 mo. ago)
M Evans
Horrendous experience with Shared Ownership. The monthly rental prices and service charge go up a huge amount each year. It’s put myself and many other people in a dire financial situation. I wish someone could have told me what a disaster this would be. NHG don’t want to do anything to help and really lack empathy. I asked to meet them in person a few times and they declined. I was also going through a cancer battle and unable to work and still no help could be given.
25th Mar 2024 (9 mo. ago)
Z Azgard
Precarious service not Mutch care towards vulnerable elderly
25th Mar 2024 (9 mo. ago)
H Hawthorn
I am absolutely furious with NHG. Their negligence and lack of care for people when they are supposed to be a social housing group I cannot fathom.
Not only do they leave people in homes riddled with damp and mould but some of the people they hire to be property managers are totally useless and have to be chased up for repairs. They want more and more money for service charges, yet, no changes to repairs around the building that have needed fixing for donkeys years.
I have lived in my property for 36 years and can see that NHG are giving less of a damn and declining as the years go on. It seems they are far more interested in the more profitable ventures of private renting.
It’s about time you stopped taking more and more of vulnerable peoples money and started actually doing the works necessary and giving compensation for the stress and grievance you cause. It’s a disgrace.
I currently have mental health problems and I received an email 15 minutes before the end of the property managers working day to state my account is £1,143 in arrears due to a mistake on NHG’s behalf. Who sends that kind of anxiety inducing email at the end of the working day knowing full well that I have mental health issues I’m currently struggling with? I can’t even speak with the property manager to deal with the issue because of the email being sent at that time leaving me feeling riddled with worry!
These people are devoid of empathy and humanity and it’s a real shame for the people who work in social housing who want to make a difference and provide good services to those who need affordable housing. NHG need an overhaul and people working there that actually care about the welfare of others. You should lot be allowed to leave people in terrible living conditions and demand more money when you aren’t taking care of repairs that have been neglected for years. SHAME ON YOU!
Tenant
14th Feb 2024 (11 mo. ago)
T Agarwal
If I could 0 stars I would. Broken lift for 4 months. Broken front door to a building for 9 months, completely ignoring the enquiries from all residents. What an absolute disgrace. Completely criminal.
Tenant
9th Feb 2024 (11 mo. ago)
F Photiou
Yet again this company is a complete waste of time people believe me when I say do not waste your time with this company they have left my property full of molds my wife and my son suffer with asthma and think it's a joke I will put all the pictures soon so people can see
Seller
23rd Jan 2024 (1 year ago)
D G
Incompetent fools, from one poorly trained housing manager to another. Reports of repair failures. Don’t get addresses, stress to tenants ignored. Abeer and Francesca who look after Donnington court are as incompetent as each other. I am so glad I rent and don’t own these people are the worst HA I have ever come across, I hope the residents sue them big style! .
Tenant
19th Jan 2024 (1 year ago)
S Saman
Damp and mold
Leaking water from roof no one cares
17th Jan 2024 (1 year ago)
H (PGCert)
My son who has learning disabilities and autism has been in a "supported" project fir five years. No central heating. A tiny water tank which is not suitable for his incontinence. His "support" worker ignores our emails and calls. Official complaints are shut down without resolution. JF her manager lied to the M.P and blamed me his full time carer for wanting an exchange approved due to not wanting to travel so far. They refused to give us his tenancy agreement which I had to get an OCCUPATIONAL HEALTH ASSESSMENT AND SOCIAL WORKER INVOLVED TO GET. The tenancy agreement clearly states my son has the right the exchange and the exchange we found was a person ideal for the project. Just pure laziness and unprofessional behaviour and not empathy or compassion for the disabled or their carers. The support worker was unable to gove us spare keys when he was robbed again recently. Unable to help with housing benefit ge was then threatened with eviction. They have refused his mutual exchange saying he doesn't have a the legal right. I emailed the ceo and was ignored. I am now seeking legal representation for my son just to get a simple mutual exchange which he needs to for his disabilities. I have worked in housing since 00s and never come across professionals who tell lies , refuse to give legal documents refuse to allow exchanges and intimidate disabled vulnerable people. My son is freezing cannot manage his incontinence and is frightened of his landlord. Yet they charge a premium on the rent for support which is non existing. Looking forward to your response? Or will we be ignored as usual
Tenant
10th Jan 2024 (1 year ago)
A Yue
Initial vibe from the company was wrong.
First, they asked for more and more money during a sales process.
Secondly, which is even better, the salesperson Samuel Davies forgot his appointment with his prospective buyer. He was also uncontactable by phone and e-mail. What a professional attitude!
Seller
5th Jan 2024 (1 year ago)
T Abrahams
They don’t care about tenants at all left me and my 5 month old in a house full of damp and a living room that actively leaks whenever it rains yet according to management this is liveable. I’ve had numerous chest infections and my sons health is now at risk due to the negligence
Tenant
4th Jan 2024 (1 year ago)
P J
Outrageously dreadful landlords. Too cheap about everything, nothing ever gets fixed. Terrible. Grim. Awful. Dire. Wanna live in a mouldy place or somewhere that’s falling apart? Look no further.
Tenant
26th Dec 2023 (1 year ago)
J Horak
Displayed awful and disgusting conduct when purchasing a property. Do not sell to these cowboys.
Buyer
24th Dec 2023 (1 year ago)
D Haile
This is a head office for social households in London. Customer service is great it depend on the day. Luck’s consistency
19th Dec 2023 (1 year ago)
Y.Leona
I have mould rodents and no heating housing officer LIAM ALLISON and team manager STEPHANIE SIBLEYDENNE have left myself and my two year old in his home.They were meant to send a report to allow Brent council to move me into emergency accommodation but failed to do this.We have mould and damp working the walls and rodents chewing through walls.I will seek legal advice to sue them both.
Tenant
15th Dec 2023 (1 year ago)
Theresa's
When it come to getting answer to resolve any issue this company is appalling, they don’t get back to you or even phoning you back, but when you own money for service, they will email you text you and phone you. Notting hill genesis is not a respectful organisation and have no morals for residence.
14th Dec 2023 (1 year ago)
M B
management yet alone housing officers go to work to play 'hide and seek' they break legislation and Anthony Alexander is an incompetent bigot who cant even be bothered to wear appropriate work attire for his role in this faltering housing association. he is over 60 years old wearing t shirts and jeans to work, that funnels down to the housing officers lackluster approach to their jobs.
10th Nov 2023 (1 year ago)
S (DarkAngel77)
I can't stand NHG because they owe me thousands because I had to pay RBKC back over payments of housing benefits that I wasn't in receipt of because I was working at the time so they both NHG and RBKC owe me thousands because I paid it all but I can't afford a solicitor to go through the records of the police at Notting Hill police station and Hammersmith police station and there dealings with me and go through the records and financial accounting history of NHG and RBKC for me from 2005 to 2023 and if anyone could help me look into this I'd be extremely grateful
6th Nov 2023 (1 year ago)
A Brown
Good place and area
5th Nov 2023 (1 year ago)
A Rodriguez
Terrible
1st Nov 2023 (1 year ago)
A Singh
Absolute nightmare to get hold of extremely unprofessional … feels like you are dealing with a circus
6th Oct 2023 (1 year ago)
B Mummy
Ask for another manager instead of Alex D. Very lazy never replied to phone calls and e-mails. Never work long in any company. Sad
24th Sep 2023 (1 year ago)
A Berger
I can't comment otherwise will effect how I am treated
20th Sep 2023 (1 year ago)
N Chiware
I would like to make a complaint about Notting Hill genesis. Notting Hill genesis is the worst housing association I have ever met. The organisation is the worst housing association I have ever came across. I do not want to be apart of this housing association it’s disgusting and poor management. The staff are not there to help and support. They are taking this personal. They favour other tenants. They’re slow and they’re unprofessional. I have heard bad things about their company and it’s upsetting me. Everyday I wake up upset because of the accommodation I am currently staying in. I have asked them nicely to move me and they’re acting like they want me to stay in an accommodation that I do not think it’s suitable for my needs. The accommodation that I currently stay in is deteriorating me in the worst way.
Tenant
18th Sep 2023 (1 year ago)
R Quadros
Totally echo people's sentiments here.
Since Genesis as joined Notting hill the service has gone pants.
They seem to be giving jobs to dodgy contractors and cowboys who do botched jobs if any and break other stuff in your property.
Needs reporting to the housing ombudsman if this carries on.
Seems like they are playing pass the parcel with people's property and lives.
1st Sep 2023 (1 year ago)
B LiLi
Living in this flat for the last 21yrs begrudgingly has felt like a prison sentence! There is no insulation in the walls so not only is it freezing like a freezer in winter but hot as Satan's undercarriage in summer (which I prefer the heat any day rather than cold). The old sash windows that have substandard sealing on them and the insulation in the roof which was only installed a few years back does nothing to appease the cold in winter. Don't bother asking about putting on the heat, I've not put my heating on for the past 6+ years because what is the point of putting heating that you can barely afford that only escapes through the windows and cardboard like walls. I live in the living room out of a one bedroom flat. I haven't even begun on the amount of noise pollution that has made my life here a living hell over the years. From dogs barking either side for the first 10 years to actually hearing your neighbours talking loudly, their television on, doors and cupbiatd doors slamming etc. well into the late hours whilst you are trying to sleep and now being woken up by a kid that screams first thing. I'm aware kids make noise but if this building was half way decent then I wouldn't hear it plus the noise on the street from either regular street works or people in general. I also have Misophonia so here is just 'peachy' for that.
But I digress....
Now we are met with fire safety people turning up unannounced which isn't their fault, it's NHGs fault for not even doing a curtesy and letting the tenant know. I suffer anxiety amongst other health issues and find unannounced visitors intrusive. Plus for any genders safety, having someone turn up out of the blue to come into your home is not safe! From working in previous crime units in my past this should be pre-announced to ALL tenants to cover vulnerability.
This really is just a fraction of digruntlements I have with this below average company and their building over the years. Even when it came to changing a simple detail on my tenancy account it took a year and a bloody half to actually get it completed! Trust me if I had the money I would've left a long time ago but still trying to get out. Why not go through the complaints channel I hear you wonder? Why? When nothing and I MEAN NOTHING will change with regards to the building itself or the continual intrusion we tenants feel like we have to grin and bare it. I have complained so many times over the years I've given up! I wanted to air my disgruntlments publicly to raise awareness to other suffering tenants and for NHG to remind them everytime they send out a sparkling new annual report that it does NOT reflect reality of many tenants.
Tenant
24th Aug 2023 (1 year ago)
E Reavey
Unresponsive, left in limbo for years really recommend avoiding for your own mental health.
19th Aug 2023 (1 year ago)
G Conlon
Absolutely shocking customer service have requested their formal complaints procedure at least 10 times and received nothing yet. Emails ignored works promised to a garden fence and nothing done for months. Can Edmund asare’s manager please get in touch
8th Aug 2023 (1 year ago)
S Abbaszade
Appalling service. Stay away.
Can't attend to repair faulty lightings in the property. Disgrace.
Tenant
22nd Jul 2023 (1 year ago)
S OS
Poor customer service officers. They are rude, inexperienced and unprofessional. It is extremely hard to get to speak to somebody. Informed my email enquiry will take up to FOUR WEEKS before I receive a response from somebody. FOUR WEEKS!!??? First time in my life has it taken four weeks to receive response to any email enquiry. Unfortunately the rude Asian over the telephone hung up on me, which does not allow me to leave a review straight after telephone call. Smart move lady, but dumb on your part as all calls are recorded, which will aid and contribute towards my complaint. NOTTING HILL GENESIS.....PLEASE PROVIDE A DECENT, EFFECTIVE SERVICES AS YOU ARE OBLIGATED TO DO. IF ANYBODY CARES ABOUT THE INTEGRITY OF THIS COMPANY, PLEASE ADJUST YOUR PRACTICES. REMEMBER THAT COMPLAINTS CAN BE MADE TO HOUSING OMBUDSMAN SERVICES.
5th Jul 2023 (1 year ago)
H Wesson
Can never get hold of a housing officer, when you do finally get through told the HO has left and there is ANOTHER new one in its place, still can't get hold of them. Have been trying to arrange a move out of area for a family member all the local authorities are waiting on is a response to a reference request to allow the application to proceed but still nothing.
They are leaving the tenant in an unsafe situation, she is disabled and vulnerable and has recently had a number of falls, we need her to move closer to us to provide ongoing care (the care package put in place originally fell through during covid)
The situation has been explained to a number of staff at NHG including HO manager and still nothing.
This has been going on for nearly 18 months!
How this place is still allowed to operate having seen all the reviews is beyond me.
It's a joke and needs fixing!
Tenant
23rd Jun 2023 (1 year ago)
J Tyrrell
After 19 years of leaks in every room. They said they fixed the leaks in the roof the first time it rains it still leaks they employ cowboys still a hole in the ceiling and they always blame someone else for the problem. Shocking service don't buy or rent from NHG
30th May 2023 (1 year ago)
E Drake
I talk to my home officer in march now I can't tex call or wassapp him now look like I been block ???????????I ask him I need help with my garden now its got much and I need 2 move as my kid getting older and I am sleeping on safer it fills like iam been ignored
24th May 2023 (1 year ago)
K Rahman
The office was clean plus the atmosphere was also a very pleasant one. I had a meeting with them as they are my Landlord! Thanks Khadeeja Alghali-Rahman (55A Coningham Road, White City, London, UK)
Landlord
18th May 2023 (1 year ago)
C Shiels
Useless management.
24th Apr 2023 (1 year ago)
H Issa
Pathetic all around the lot of them
12th Apr 2023 (1 year ago)
D Silva
Excellent service in every respect
2nd Apr 2023 (1 year ago)
? identity
It's not very good, and I do not like to carry out any repairs, even after loads texts and email to houseing officer never get replys back. Really bad experience.
Tenant
25th Feb 2023 (1 year ago)
L M
I used to do maintenance for them and I tell you what, they do their best. Problem most of the time is with the residents. They won't answer phones nor reply to text messages from engineers and then complain about NHG not doing repairs. Most of the time people on benefits or those with fake disability to get benefits dont have time to answer a call(but not only limited to those people) Anyway don't listen to those bad reviews it's a great company. Most residents are happy and won't leave a review, but only those nutters who expect everything quick and best quality but won't have time to answer phone, they have time to leave a negative review.
14th Feb 2023 (1 year ago)
J Whike
Dear Katerina,
Can you please have a word with one of your housing officers, Maka! as she has been persistently harassing me. Since 2022 the woman has been manipulating fire safety teams to sensor fire alarms to target my entry door. Also She has manipulated cleaners to ring my bell and avoid the 2nd floor stairway to leave in build up dust and dirt.
She has extorted £700.00 money off me that she calls rent arrears that the housing were paying from behind. She called it 0.00 rent policy when the fact is it is extortion money not owed. The woman has used rogue fire safty teams to wait outside the front door to force past me to drop dog ends on the floor to claim it was someone in the house.
2023 The woman has been awaiting my return store journeys to shadow me at close proximity and shadow me up the stairs to shout to the terrace 'filthy'.
The woman now is monitoring Gas safety engineer appointments via her email website to await in the house when the contractor turns up to force her way into my property to create a false scene of shouting 'dirty' to mobile a facade police/ambulance crew awaiting in covert machines of menace outside ob the terrace to have me locked up and removed from life in a hospital/prison where I would meet my own feign of death.
Please act now to remove this woman from my area code before something bad happens. I will have nothing to do with her.I now cannot give entry to the gas safety team until I know that the woman is off my case file. Otherwise she will force her way into my flat to create a false scene to get me locked up to be removed from life. There can be no reconciliation with a repeat offender under terrorism law.
The goverment and third parties have my full backing as a witness to these crimes against one man. Harrasment is one thing but group conspiracy under a corrup police force to seriously harm another person is an act of evil.
Yours sincerely,
James Whike
Tenant
21st Jan 2023 (2 years ago)
A Cameron
Absolutely awful housing trust waiting forever for repairs to be sorted & now becoming an emergency
28th Dec 2022 (2 years ago)
A Jane
No working toilet for 18 days in household. No urgency to support of fix a toilet. ITS IN HUMAIN!! Housing Officer uncontactable, broken promises made, no support, having to chase daily. Father disabled having to use public toilets it outrageous!!
19th Dec 2022 (2 years ago)
R Me
Very bad services. They got people like Miranda Sylvester and her manager Own Wiggins. These two people are the main people in NHG do a very bad services to a tenant. Since I have moved to the property I have only paid rent for nothing. There is no hot water in the flat or water pressure is very low or ventilation systems..etc I have reported over a year still on going nothing changed. They are just time wasters. They don’t even follow the policy of NHG.They play foolish like they don’t know what is your problem anytime when you try to raise a housing issues.
Please is anyone nominated to this company NHG do not accept any offers from council when these people are landlord of the place. I don’t feel safe on this place and me and partner have long term medical condition but these people don’t care about anything except collecting money. Worse people I have ever faced …..etc I believe the head manager of these people doesn’t know about this corrupt and bad services otherwise they to take action against them .
Tenant
13th Dec 2022 (2 years ago)
M Bachatene
Is everything rond not happy with them my officer don’t really help custumer Idid call to many time no response rechell netta my officer 0 on her job
3rd Oct 2022 (2 years ago)
J THOMAS
AVOID NOTTING HILL GENESIS PROPERTY AT ANY COST. THEY LURE YOU WITH THEIR CHEAP PRICES AND ONCE IT COMES TO PROPERTY MAINTENANCE THEY ARE SO POOR AND NOT EVEN WORTHY OF 1 STAR. I HAVE ATTACHED COMMUNAL GARDEN PICTURES AND WHAT YOU SEE HERE IS GRASS THATS GROWN AROUND 4 FEET MAKING THIS PLACE FILTHY AND NOT WORTH ENOUGH TO TAKE A WALK OR LETTING YOUR CHILDREN PLAY. DUE TO NO MAINTAINANCE THERE ARE BUGS, CREEPING CREATURES OF ALL SORTS TAKING SHELTER AT YOUR PROPERTY. DO NOT CHOOSE THEM FOR YOUR HOUSING SOLUTIONS THEY ARE THE WORST. I HA E REPORTED THE COMPLAIN AND ITS BEEN ALMOST 2 WEEKS AND THEY DONT BOTHER TO DO ANYTHING AT ALL
26th Jun 2022 (2 years ago)
B THINK
The only word I can find is “evil” - for the worst association/company in Britain
They are running a criminal racket with the Fake Mental health charity “Hestia” & a ring of bad corrupted people with in the council to hide their extreme abuses & coverups ! They are selecting the vulnerable from the mental health sector to fill out their asbestos moldy excruciating noise polluted rooms (that not even fit for a dog) and raking in the rent ! These rooms should be pulled down years ago and can’t be rented out to the public are they are unbearable- so they use the vulnerable that can’t defend themselves- any one who speaks out gets punished and slandered and victimised & the council help them do it ! The operations manager at Notting hill housing is a admitted freemason - Howard Goodall …. Freemasonry funds Hestia & Nottinghill housing (Grenfell?) and they have their members strategically placed all around Notting hill housing and Hestia and the council /Environmental health to cover up this big money racket where the most vulnerable in society get abused and their health further deteriorated- Please see pictures attached - The same flat this witness was talking about is the same flat they gave me years later for speaking out ! I’m currently still being victimised on a daily basis and any help cut off 9 years later ! Can someone in this country please find an honest mental health organisation and have this racket investigated because thousands are being abused with out witnesses!
(Please see pictures attached) these is just some evidence- I have 9 years plus of concrete evidence to produce anytime to any honest organisation- please Please see pictures attached !
27th May 2022 (2 years ago)
J M
Do not buy a shared ownership property via Notting Hill Genesis. You will regret it.
Sales team is great but dependent on Property Management (where your service charge goes to) who are not responsive, not professional, incompetent and really rude. We are are absolutely disgusted by their attitude.
Been trying to sell for almost a year and rely on them to provide some documents in the process. Always the same story, after a few angry emails, we receive an apology and the promise the document (EWS1 form in that instance) will be sent “tomorrow”. Well tomorrow has been 8 months now… follow my advise and stay away from them. Currently looking at our legal options but it should have never got to this stage. If you speak to other owners they face the same challenges and a lot of stress. Stay away from them!
Seller
25th Apr 2022 (2 years ago)
K ann
Th most worse People ever there’s a lot of stuff which needs to be done in this house and fixed and still hasn’t been fixed yet I moved in two months ago I don’t even have a bin outside my door to put rubbish in my bin every door has one except for me and I’ve bin asking for a bin non-stop That should be a bin outside my door as every doorstep on ground floor like mines has one except for mines and I’ve been arcsin where do I find my rubbish this is appalling and there’s other issues in this house which hasn’t been dealt with for two months I’ve been asking The manager is lazy and doesn’t answer to help me at all they should close it down this company
Tenant
21st Mar 2022 (2 years ago)
A durrant
I lived in mone one of places I moved out sent keys back five months ago now there saying I haven't sent them back they don't seem to care about any one all that there worried about is money I'm disabled my ex partner attacked me I got arrested had to move out for three months when I moved back they told me my my ex partner didn't pay rent they told me it's down to me yet I had to stop paying rent as I was on ESA they don't give a s&£#about any one also my Nabour phoned them after I moved out telling them I moved and the people where dumping stuff in garden so they knew I moved asking then to take stuff
10th Feb 2022 (2 years ago)
R Guiso
Legal criminal Association
13th Jan 2022 (3 years ago)
J Cunningham
Worst service ever never answer my phone calls, housing takes your money but don’t want to do repairs, fed up tenant…. Sort it out Nhht!!!!!
Tenant
12th Oct 2021 (3 years ago)
C leung
Absolutely disgusting , my mums ceiling has come through , after myself and her reporting this for over a week, electrics were tripping , water running down walls of two rooms , calling daily but no one came , I called them yesterday saying the ceiling was now bowing and a huge crack has appeared, still the man said he would not raise an urgent job, 30 mins later down the ceiling came , bearing in mind I also told the man a 3 year old was also present .
My mum has suffered anxiety the whole week , I’m hoping she doesn’t fall into her depression again from this . I have contacted local papers also . Absolutely disgusting , whos is running the phone lines as they are half asleep , Sani who took my call yesterday said he could not raise a job , so I said does it take for someone to die for you to be concerned , he said goodbye and hung up . Terrible
Tenant
21st Sep 2021 (3 years ago)
S Meyon
A joke !!! 5y ASB nothing has been done.
Keep charging housing officers to make excuse for not doing anything …. Seriously it’s a joke
18th Aug 2021 (3 years ago)
L Rook
Never do nothing Council does more you pay your rent now we have no people comeing round in are car park .So people park in are spaces I have bad legs so today blocked them in .so they have to come and knock .I wouldnt ,dare park in..any ones space I dont know . No Manners in my books.????????????????????
Tenant
6th Aug 2021 (3 years ago)
M HP
This supposed housing Trust does not care whatsoever for their tenants.
Tenant
1st Aug 2021 (3 years ago)
D Forde
Unhelpful.useless
19th Jul 2021 (3 years ago)
A B
Since being swallowed by Genisis NHHT has gone down hill in a big way. Calls are not answered. The title of Housing Officer belongs to a ghost. Tennant's are basically left to fend for themselves. If you're vulnerable or dependant in anyway then stay well clear of this housing association.
28th Jun 2021 (3 years ago)
K Campbell
I move in to a property on 3rd July 2020 .
Property was in disrepair and signed off as repairs completed when they weren't.
I have been harassed by neighbours at 11.30pm people ringing my door , my Apartment broken in 6 times since I move in ,my laptop stolen and locks changed 3 times already as they were tampered with yestoday I came back to find my door ajar even though I locked it with the key and was told by the housing officer i won't get moved till I get attacked ,the property is known to the notting hill for gang activity and drug dealing but still moved me here with dependents.
I have more major repairs mould in every room and I have requested repairs 2nd time as the housing officer delated them .
Water leaking through the walls and making massive puddles.
Left in this condition and have a child with severe asthma.
I was also refused to get my ho manager number or email to address the issues .
Literally had enough.
Tenant
22nd Oct 2020 (4 years ago)
E Williams
Awful housing association lack of care for the vulnerable tenants and taking years to deal with repairs I have been waiting almost 10 years for them to fully deal with my damp issues.
Update 1/7/20
Repairs still not taken care of and it has been reported several times since I posted this review I will have to take this further now
As the damp has got worse.
Awful awful awful housing association.
I've lost count the amount of housing officers were had terrible housing association.
Update 16/09/2020
A surveyor came out to check the damp issues in June 2020 i was told ge would come the following week to investigate further, i haven't seen or heard from him again or my housing officer.
Terrible housing association
Tenant
16th Sep 2020 (4 years ago)
Z M
Zero stars. Absolutely awful, horrible service to get them to fix building issues (NHG is the freeholder). Phone calls, online chats, the app, emails (at least 10) result in no response, or if they say they will look into an issue, absolutely no follow through or proactive response. No project management by housing advisors. Repair visit dates are never confirmed. Their workers have complained that they never get phone numbers of tenants to communicate on the day of a visit, so workers make visits hoping someone is home - a big waste of our money. Genesis has sent workers but every time (3 times), it’s just to look and not FIX the same problem, it’s quite amazing actually. This has happened for a year of trying to get a pipe leak fixed properly. Worst customer service I have ever experienced. They couldn’t try any harder to be this bad. They just don’t want to pay clearly and out hands are tied. They shouldn’t be allowed to run their business this way.
5th Sep 2020 (4 years ago)
J Jenkins
Very good at helping you get repairs sorted out even when your housing office is not around
10th May 2020 (4 years ago)
J Aston
Appalling service constantly escalating to other people no response no replies to email not answering the telephone how can I get somebody to talk to me and answer why I have been disturbed each and every morning for the last seven months by my selfish neighbour who insists on showering at 05-30 every morning with the most noisiest pump ever? NHG you are a disgrace you are supposed to be caring and supportive company !!!! Stephen Golden Ann Hayes Eileen Mead Sharon ???? All useless and uncaring to my plight I am disgusted with the amount of time I’ve spent trying to get this sorted
13th Feb 2020 (4 years ago)
M jobe
Poorly run, no interest in their social housing tenants. Change housing officers far too frequently. No access to management for tenants. Very poor services.
Tenant
23rd Nov 2019 (5 years ago)
N akhter
called contact centre to ask 1 question regarding parking for a new build they own.. i was transferred to voicemail twice (cold calling) apparently they're not allowed to speak to another department before transferring the calls. and the 3rd time i called back to ask i was transferred to Home Ownership dept and it wasn't a HOS query. HOS was as useless as the switch board, he dint know who to transfer the call to. not sure i want to move to their properties anymore as they cant even do simple things like transfer a call to the right dept. Appalling. Poor service.
15th Nov 2019 (5 years ago)
L BALDWIN
They dont bother to do repairs these days.used to be great in the old days.
21st Oct 2019 (5 years ago)
K leach
I don't even want to go into detail about how these housing people treat others. I been waiting 8 years for a new front door and frame and apparently was passed on to someone to sort and now they haven't got absolutely no record of it and 8 years later here I am depressed because they make me feel awful lie to me are rude hang up calls and do not do what they're are meant to. Even the manager can't be bothered to return my calls, I have had enough!
17th Oct 2019 (5 years ago)
J OneTime
They dont pickup the phone. They don't answer emails. Complaints process doesn't work.
These people charge money for property management but they basically do nothing. Absolutely nothing.
Landlord
3rd Sep 2019 (5 years ago)
B Blo
Horribly fascinating experience
This is not my real name but I am a real tenant of NHG, and the experience described below is real.
This is how it happens
- you want to contact your Housing Officer so you call their number, you go straight to voicemail and leave a message
- no call back
- you send an email
- no reply
- you call again, again this is voicemail
- you call the head office no problem they will transfer you to…the voicemail of your housing officer
- you call again their head office Oh they are sorry they didn’t know that the housing officer is on leave for several weeks but they will transfer to somebody who is covering and so they do transfer you – you have guessed it – to another person voicemail
At this stage if you start to be angry you call back head office but from the tone of their voices you realize that they take you for a lunatic, which may be true because their services make you crazy.
Tenant
10th May 2019 (5 years ago)
K O
Worst experience in my life.no gas boiler 3weeks.no compensation.
10th May 2019 (5 years ago)
L Neeson
Liars and criminals
8th May 2019 (5 years ago)
H Patten
Great, friendly people
21st Apr 2019 (5 years ago)
S x
Firstly anyone who has repair issues that are not being addressed by this completely useless organisation should seek legal advice. You have rights. Get advice from CAB, or a legal housing advice service. Ask for their published compensation policy by law they have to have one. Sue them for disrepair. This HA is beyond inept from the top to the bottom, they do not care about Tenants and are no longer a 'Trust' but think they are more housing developers. Kate Davies needs to go she is a useless disgrace.
Tenant
16th Apr 2019 (5 years ago)
N Mclean
Probably one of the worst companies if you are a leaseholder. There is no incentive to have a shared ownership property with them
20th Mar 2019 (5 years ago)
D Bouzouia
Nothing hill association genesis is the worst houssing management . Since we have moved 4 years ago it has been a nightmare and constant battle. They are the most despicable human ing. When there is an issue whether major or minor they never answer the phone or come back to you when you leave a messages. I have one week now my boiler broken down , no heaating no hot water in this cold weather. They didnt do anything . I call no ansewer , left voice and written messages , noone cares. I wrote emails nothing happend no one called back even I explained to them that l have three children all under 7 .
Tenant
15th Mar 2019 (5 years ago)
D B
A very dishonest collection of people.
27th Jan 2019 (5 years ago)
R Ban
I really regret left south London . This people one of the worst. They give me poison in my blood and after few years , not feeling well still.......
12th Dec 2018 (6 years ago)
J Ola
We have been renting with Notting Hill Genesis privately for the last 18 months one of their new build flats. Sharon Taylor are account manager has been brilliant and really helpful and accommodating with any requests we had. Since the great experience we have received and the high standard finishing on their flats we have decided to buy our first home from them!
Tenant
8th Aug 2018 (6 years ago)
K Williams
They are a Housing Association.
People only go there to try to resolve housing issues.
1st Jun 2018 (6 years ago)
M Henry
Well done notting hill housing for leaving a mother with 2 children under 3 with no hot water or heating since the 14th of december and not batting an eyelid and then having your cheeky contractors lie saying they had no acsess?!
11th Feb 2018 (6 years ago)
M Lewis
Terrible at sorting repairs, the system is totally unorganised, they hardly ever return calls and have to be chased up constantly
20th Nov 2017 (7 years ago)
S Charles
No comment at the moment. I have been housed by NHHT for the past 27 years. They normally have high standards of accommodation. Much better than the Council.
4th Nov 2017 (7 years ago)
M Hafez
Notting Hill Housing has made my family distressed for the past 7 years. They have treated us extremely badly, avoiding our needs. They show pure ignorance as well as Kensington and Chelsea. Avoid this borough and this housing association like the plague.
28th Sep 2017 (7 years ago)
ateitapp
Really poor service, I have been trying to get in touch for the past 3 weeks and noone picks up the phone
Bad bad service
13th Sep 2017 (7 years ago)
S Collins
Hold Vendettas against tenents who fight for Their rights Nhht breaching tenure agreements and fail to repair homes .
8th Jun 2017 (7 years ago)
K Jenkins
Threatening bullying thieves. .. I made a big mistake becoming choosing to move into their property.
20th May 2017 (7 years ago)
N Carino
Am an unhappy resident
29th Jan 2017 (7 years ago)
S Knight
Hallo. First all I shall like to declare. That I am a peaceful, lawabiding, kind hearted Christian disabled English woman. I do believe in 'live and let live...' But there is so much I can take for the sake of my sanity and my healthful wellbeing. Both have been conpromised SINCE becoming a Notting Hill Housing Association Trust tenant.
I rated only 1 star. Because they do not help. Treat tenants like 3rd class citizens.
Sleep deprived since October 2015 due to neighbour above who is allowed laminate flooring above me on the first floor. No carpeting at all to cushion his grossly exaggerated noises, thumps & dragging of furniture, jumping & stomping footsteps, slamming of drawers DIY-ing etc. Apparantly, the onus is down to me to "prove" he is making the noises day & night making my life hell.
I am a disabled tenant, deemed vulnerable. 2 psychologists from 2 hospitals wrote to my housing officer & his manager saying they were afraid for my mental wellbeing & admission to suicidal thoughts.
Notting Hill Housing Trust NEVER replied to them!! Yet they win gold awards????I got in touch with CEO Kate Davis on a comfortable £200k+ a year, numerous times. NOTHING. Even Greg Hands MP contacted her & it was referred back to the 'enemy' housing officer & his manager who are condoning the bullies behaviour.
They want me dead. "someone" has criminally damaged my car, 3 times.
I am born and bred here in Fulham. I waited 18 years for a flat & this is what I get. I was cordially invited to a tenants scrutiny meeting last night at this address.
The meeting erupted with the bad treatment tenants were getting from their housing officers and their managers. I was appalled by other tenants stories????????????????. NHHT do not care about tenants wellbeing ONLY so long as they get their rent on time! Shocking and DISGRACEFUL behaviour from a badly run social housing set up. AVOID where possible.
Tenant
7th Jul 2016 (8 years ago)
G Thomas
This housing is a complete joke
8th Apr 2016 (8 years ago)
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