I found Knight Frank highly professional and decent in the way they conduct themselves and having dealt with other agents in the past, I wish I had only ever dealt with KF. In the future we will only be using KF. Toby and Sam are a pleasure to deal with and their success in Wandsworth is clearly well deserved.
Knight Frank’s communication was poor and often they wouldn’t update us even post a viewing. In 4 months, they had just 21 viewings which resulted in 1 offer well below asking price - we have had better results with Marsh & Parsons in just 3 weeks!
Working with Gabrielle and Martin was fantastic. They exceeded my expectations, were honest *shock* and worked so very hard to help us sell and buy our new home. They made a rather difficult process much more bearable!
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
The service provided by my agent Andrea at KFH was fantastic. He was professional throughout, on time and easy to get in contact with. I always felt that he had my best interest in mind. I was very impressed and am hugely appreciative.
The worst and total useless agency I Have even dealt with. The best task they are able to do is to rip you off! For all the other services they continuously make mistakes and you have to follow everything like you were doing the work yourself, so why paying them?
When you leave the flat there is the “strawberry on the cake” with 76£ fee if you want them to reference you for the new flat!
Please be aware I warned you... if then you are recidive... up to you!
KF PG are the team to go for. They are electric in their response, charming in delivery, smart in their turnout and professional in their business.
Jason, Fred, Anne and Sophie and Mark in Sales were excellent. Jason managed to achieve a figure beyond what I was looking for on the sale, setting a new record.
Mary, Henry and Amelia were superb when we let the house out, finding us two superb tenants in a short space of time.
I wouldn't go to anyone else in Fulham / PG they are a charming bunch all with a good sense of humour. They are straightforward and quick off the mark.
James and Nicola were invaluable during the process of buying our home. Both are incredibly hard-working, responsive and genuinely honest agents to deal with. They made themselves available to us throughout the process, answering our questions and providing access to the property on numerous occasions. Both my husband and I would not hesitate to recommend James and Nicola to anyone who is selling or buying a home in Fulham.
We had an excellent experience selling our house through Douglas & Gordon. Jack was extremely professional at all times. From working with our solicitors through to coordinating a chain he was absolutely focussed on getting the best deal done for us. He made sure that momentum was maintained throughout the process and always kept us fully up to date on progress. We wouldn't hesitate to use him again.
I used D&G to sell my house in probably the most difficult market in decades. They sold my house where three other agents failed and did a great job. Nick (my main contact) was always communicative and available to speak to me even just to calm my nerves. Jack (another agent in the office who would help me when Nick wasn't around) was always friendly and helped where he could. He always knew who I was and did his best to sort out my issues/worries/requests. All the staff were friendly and helpful. The sale was smooth and easy and I put this mostly down to Nick who was not only dedicated to the negotiations but was constantly available and proactive throughout the whole process. I would highly recommend them.
Renee at KFH Fulham has been brilliant throughout the whole process of helping us find our first rental. Not only did she locate and suggest the perfect property to meet our criteria, but she acted quickly on our behalf to ensure we secured it. Renee communicated a complicated process (we're newbies!) with ease and helped us through each stage of the paperwork. We couldn't recommend her more! :)
Farhana is a gem, she constantly stays on the ball when helping you find a property and knows exactly what you are looking for.