Massive thank you to Sarah for helping us buy our dream home in Balham. Process managed in a very professional manner that led to timely completion.
Savills Northcote road, London
Unprofessional (understatement) real estate agents
When we moved in with our 3 little kids, the furniture we had agreed 2 weeks ahead to be in place was not there, including the bed and there we unopened Ikea flat packs everywhere. Thus, we staid somewhere else. We complained and it took them 1 month to deliver on all the agreed arrangements although we'd initially offered to postpone the move-in date and they'd insisted everything would be in place in time... We also had to fight for weeks and escalate to "senior management" for redress.
We vacated the place early Nov and let them arrange visits for prospective tenants 2 weeks ahead of surrender. Then came the usual game "Let's try to see how much of their deposit we can keep " and it looks like this:
1. "Garden work": £120
They tried to charge for gardening although the check-in report pictures show the mess the place was. So it's "We gave you a tiny garden in an awful bad state with stinking litter and we'll charge you to make it nice once you have left". Thanks.
2. Bed removed": £444
This one you'll love. As part of the agreed furniture change, they were supposed to remove a bad low quality old metal frame bed you only see in depressing films about old houses. Not only did they end up removing it 3 weeks late but they are now also trying to charge us for the "disappearance" of the bed they removed themselves. Really!?
3. Professional cleaning: £324
When we left the flat, 2 weeks before surrender, the place was clean. The dirtying by their numerous arranged visits of the flat for prospective tenants with muddy shoes was then charged to us in an outrageous professional cleaning fee of £324. They're trying to charge us for the cleaning of their own mess... What?!?!
4. Damage to walls, etc.: £1,130
Only a few dirt marks on the walls, that a sponge would have removed, cost £1,130.... What?!?! Actually, you would think the 2. "ultra-premium" professional cleaning should have at the very least taken care of this, would not you? Better still, to justify and evidence such an extortionate amount for a task twice billed, involving using a sponge to clean walls, they have sent us a bill having nothing to do with it:
- "new bed frame and disposed of old one" (charging us for what had been agreed would be free)
- 4 new knobs in polish chrome (nice)
- 2 new panel mouldings (we had the derelict ones instead)
- new dimmer switch (ours never worked)
- new roller bathroom blind (why did not we have this?)
- Glass splash back (nice, we never had this)
- Tiles (check-in inventory shows those ugly broken tiles they graciously ended up changing for the next occupiers , not for us)
So, they are trying to double invoice us (cf. walls and professional cleaning) + charge us for all the nice decoration improvements for the next tenant or the landlord. You will have noticed that none of those items have anything to do with "Damage to walls" although they've confirmed twice in writing that the invoice included everything.
End in sight to this nightmare...maybe not:
- Savills partially came to their senses and removed 2. and 3. but are still trying to string us for a £1,130 wall cleaning without any related invoice.
- 4 months later, Savills are still holding our full deposit without any invoice to back up their claim
- Savills have not even released the undisputed amounts
Throughout our tenancy we suffered from highly dubious mal-practices and, 4 months after the tenancy end, are still suffering from their cowboy practices, still holding our deposit.
But wait, the best is yet to come... yesterday they said they would come up today with a new invoice to cover the "Damage to walls". So, four months after tenancy end, all bills must have been paid months before as they must have already paid their suppliers' invoice. Thus, is someone going to manufacture an invoice to string us for amounts they have been unable to justify? No new invoice yet today...
Our advice to tenants: stay away from those cowboys with their hands in your pockets...
Robert Sanderson with the help of Rosalind Bainbridge, Phillippa Dalby-Welsh & Emma Stead achieved an outstanding result for me with the sale of a Fulham home. I bought the property through another agency as a development and the Fulham team were fantastic in advising me, not only whilst I was developing the house but then also once it was complete. I finished the project in a much more uncertain time than when I purchased it in. They were firm in telling me that I needed to dress the house to get the best result which I was hesitant to do given the additional cost, they were even able to put me in touch with their own interior services team. I successfully agreed a sale at the over the guide price within a few weeks, having been negotiating with more than one buyer. Robert in particular, who was dealing with the buyer acted with extreme professionalism and with a high degree of skill. Once a sale was agreed it proceeded to exchange of contracts in a little over 10 days. I cannot recommend the Savills Fulham team enough, they exceeded my expectations on every level and the individuals I dealt with are a credit to the Savills brand. Their knowledge and advise was invaluable, I followed them every step of the way and I am extremely pleased that I did.
Working with Victoria Ball from Savills on our first home purchase was an absolute pleasure. She was by far the most responsible and diligent person involved in the home buying process, and instilled a lot of confidence that things would move smoothly. She was incredibly responsive, always quick to return calls, and was my go-to person anytime we seemed to hit a snag. I highly recommend working with Victoria, and intend to do so myself on any future transactions.
I was working with Ben Goddard throughout my search for a new property to rent in Fulham. Ben had an informative and non pushy approach to the whole process and really listened to what was important to me. His advice and guidance led to me getting a great deal for a perfect property within my budget and certainly to my taste! Great job Ben!
Winkworth Fulham branch is not just a standard awful estate agents- it's THE worst I have ever come across- and I've come across bad estate agents.
This was my service experience:
- I found a flat on gumtree that I really liked, unfortunately winkworth were managing it.
-They didn't reply to my question about a viewing
- I then kept getting emails from them about 2 bed properties, which I wasn't looking at, in areas I didn't want.
-I then called them about the property and they said they couldn't do viewings past 5.45pm- not very realistic for full time working people
-Eventually managed to view it at the weekend but the person showing us didn't tell us anything useful or have any knowledge of the property
-We liked the flat so much that despite all the crap service we still put an offer on.
-They mentioned we wouldn't hear until Monday as it's the weekend.
- I then chased every day and they said they were waiting for a response and have put it forward.
-I hear nothing by Tuesday, so I ask someone else in their office and they said the offer wasn't even put forward to the landlord
-I call winkworth up to ask what happened and they said 'yes sorry they're looking for a couple not sharers'.
So why didn't you tell me that to begin with? Why are you ALL SO BAD AT YOUR JOBS??
I'm looking for a flat and you're not doing anything to help? I have a good job, a line of good past landlord references- Yet you've done nothing to help me? and actually just lied to me about putting an offer forward...
Alex was very professional and helpful in finding us a short term let. This made our relocation back to London extremely easy. I would highly recommend!
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Remarkably efficient, professional and friendly service from Kitty Taylor, Meena Patel and Marianna Protopapas at Strutt & Parker Fulham. Our flat was let within two weeks of initial appointment and follow-up has been excellent. I highly recommend.
Here is what happened when my wife and I rented a two bedroom flat in Fulham with Strutt & Parker last May.
The moment we walked into the property we realised that it was not professionally cleaned as we had been told and we also found several things left by the previous tenants which we had to carry out ourselves. We examined the property from top to bottom and by the time we got to the kitchen we discovered that under the kitchen units there were hundreds of mice droppings, sign of a clear ongoing mice infestation.
We left the property in shock and my wife, who was in her 32nd week of pregnancy was so distressed that she eventually had to see a doctor. I explained the situation to Strutt & Parker but they underestimated the gravity of the situation and told me to contact the landlady myself.
The landlady scheduled a pest control inspection, I met the expert at the property who confirmed the gravity of the infestation and told me that they would try to fix the problem but they could not guarantee that it would not happen again since the property was surrounded by restaurants.
I gave Strutt & Parker a copy of the inspection report and I told them that the property was a serious health threat to my wife's pregnancy and the newborn and that we would ask to terminate the tenancy. I also informed the landlady who accepted to terminate the tenancy but did not apoligise to us and did not want to discuss the matter any further. The termination was conditional to the full deposit being returned to us and one full month rent being paid to the landlady.
We were glad it was over at last, even though my wife and I were the only ones who got damaged, both financially and emotionally.
I would not recommend them, they are completely unethical and insensitive.