Extremely helpful sales and letting teams when renting out and then selling a flat in Fulham recently. A special mention should go to Pauline Stopher in lettings and Oliver Morley in sales.
Extremely unprofessional agency. Multiple issues in a property managed by them which took over 2 years to resolve.
Further, don’t expect the return of your thousands of pounds of deposit to be returned in good time. It is not of importance to them and you will be chasing very regularly. 2 months and counting.
AVOID - if you like a property, see if other agencies are listing the same one and go with them.
Savills in Fulham handled a difficult sale for us magnificently. They held our hand throughout difficult negotiations and dealt with potential purchasers and us sensitively and with utmost professionalism, working tirelessly to obtain the best offers. We can recommend their services without hesitation.
Working with Victoria Ball from Savills on our first home purchase was an absolute pleasure. She was by far the most responsible and diligent person involved in the home buying process, and instilled a lot of confidence that things would move smoothly. She was incredibly responsive, always quick to return calls, and was my go-to person anytime we seemed to hit a snag. I highly recommend working with Victoria, and intend to do so myself on any future transactions.
We contacted the team from Winkworth Fulham for the evaluation of our property. We had not decided if we would sell it or rent it, but the team had already a potential buyer in mind and our property sold after the first visit which was a complete surprise! The team has been very professional, very reliable and more important for us, has been of great support from the beginning until the completion
Winkworth Fulham branch is not just a standard awful estate agents- it's THE worst I have ever come across- and I've come across bad estate agents.
This was my service experience:
- I found a flat on gumtree that I really liked, unfortunately winkworth were managing it.
-They didn't reply to my question about a viewing
- I then kept getting emails from them about 2 bed properties, which I wasn't looking at, in areas I didn't want.
-I then called them about the property and they said they couldn't do viewings past 5.45pm- not very realistic for full time working people
-Eventually managed to view it at the weekend but the person showing us didn't tell us anything useful or have any knowledge of the property
-We liked the flat so much that despite all the crap service we still put an offer on.
-They mentioned we wouldn't hear until Monday as it's the weekend.
- I then chased every day and they said they were waiting for a response and have put it forward.
-I hear nothing by Tuesday, so I ask someone else in their office and they said the offer wasn't even put forward to the landlord
-I call winkworth up to ask what happened and they said 'yes sorry they're looking for a couple not sharers'.
So why didn't you tell me that to begin with? Why are you ALL SO BAD AT YOUR JOBS??
I'm looking for a flat and you're not doing anything to help? I have a good job, a line of good past landlord references- Yet you've done nothing to help me? and actually just lied to me about putting an offer forward...
Alex Atkins provided an absolutely excellent service throughout our property search, really going the extra mile to ensure we found what we were looking for at short notice. We were very impressed by how professional everyone involved at KFH was and we are very happy with the end result. I will most definitely be using KFH again in the future and would recommend them to anyone.
Incredibly incompetent and immoral
They lied to us about what was included in the house.
They lied to use about terms in the contract
It took them over a month to give us our parking space that we were paying for
They're are incredibly rude and hung up on me a few times when trying to resolve issues
It took them an unreasonable amount of time to return our deposit
They are entirely unhelpful
They refuse to give references unless you paid them £42
At the end of the tenancy they book loads of appointments to show prospective new tenants around but often cancel and do not tell you
They are not very nice people to deal with
Dejvi was a fantastic and knowledgeable agent who helped me look through many rental flat options and advising what is best. Extremely professional, friendly, and willing to go out of his way to show me properties outside of business hours to accommodate my schedules. I would not hesitate to use his and Douglas&Gordon's wonderful service again in the future.
BEWARE OF THE SCORNED ESTATE AGENT (D&G FULHAM)
Helpful at first.
Knowledgable. Good reputation.
Lazy in follow-up.
Unmotivated finding properties (tracking RightMove daily is much better!)
Unprofessional. So bitter loosing a deal to a competing agency in the area that Emma Hicks decided to call all the other agencies in the area and bad mouth me, a potential client.