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- Pinnacle Letting & Estate Agents - Cardiff
Pinnacle Letting & Estate Agents - Cardiff
Opens Monday at 9:00am
3-5 Fanny Street,Cathays,Cardiff, CF24 4EG
Pinnacle Letting & Estate Agents - Cardiff hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Pinnacle Letting & Estate Agents - Cardiff does have 149 reviews, with an average score of 2.1/5 If you're looking to sell in Cardiff, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Harry Harper - Roath and The Umbrella Homes. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 5:30pm
- Saturday 10:00am - 5:00pm
- Sunday Closed
View all details
Pinnacle Letting & Estate Agents - Cardiff Reviews (149)
Have you used this agent?
21%
5%
2%
5%
67%
Anonymous Tenant
We tried to contact the agent by phone and they only have answering machine. We are asked to book a viewing online but their website calendar does not work. They do not answer the emails. Their service is very poor. I am surprised why people go to them for their property management.
4th Sep 2023 (10 mo. ago)
M R.
Rude. The Bugs Bunny lookalike is probably the worst tho.
18th Sep 2022 (1 year ago)
Rysensei
Diabolical customer service, they don't know how to communicate in a professional matter, and it's as clear day, they don't want to speak to you. Never going with pinnacle again.
14th Sep 2022 (1 year ago)
A Sen
Completely rubbish! No viewings were booked though I was assured they were. Anytime you call them and are actually able to get someone on the phone, they deny all communication from before and don't seem to be aware of anything that's going on. I have multiple texts from them sent within seconds of each other stating some property is available and the same property is cancelled. Sounds like a scam or a similar dodgy setup, I recommend staying away
29th Jul 2022 (1 year ago)
G Man
BEWARE!!! To all that are thinking of using this company, do yourself a favour and go with a different agent, this company is a complete and utter joke and should be made to stop trading. The service you receive from their staff is beyond a joke, you'd get better service from a dog. You call them and are greeted with "calls are recorded" before getting through, you then make a complaint with them, they then speak to you worse than trash and fail to follow any complains procedure let alone log the complaint. They deny any calls ever being made, they apparently do not record calls either and then they turn around and state "oh we outsource to a different company to take all our calls" um excuse, you're a tiny little letting agent and you have to outsource for calls to a call centre don't make me laugh. Read all other reviews and you'll save yourself time and stress by NOT DEALING with this pathetic excuse of a letting agent.
7th Apr 2022 (2 years ago)
R PONLY
My frustration, to give you a 1star.
18th Mar 2022 (2 years ago)
M Dehghani
The absolute worst experience I've ever had with a business.
10th Feb 2022 (2 years ago)
Anonymous Tenant
I urge you, if it's either rent through Pinnacle, or go without a home.. choose the latter.
We were with Pinnacle as an agent for 3 years and we spent pretty much the entire time desperate to leave them.
From the moment we picked up the keys to our very first rental, we knew that we weren't going to have an easy time.
We firstly arrived at the property realising that one of the locks on the front door was broken. We reported the issue within 10 minutes of being in the property. The lock was NEVER fixed, even after reporting the issue 3 more times.
We immediately contacted the agent that we dealt with, she met us at the property, we walked around the property and took photos and notes.
ALL of the carpets were marked. ALL of the walls were marked, damp ridden & full of holes. A light fitting was broken. A drawer in the freezer was broken. Window seals were covered in damp/mould. The 2 cupboards that were against outside walls were full of damp/mould. The flooring in both the bathroom & kitchen were not fitted properly, were not fitted against walls, cupboards etc. so, damp had got underneath and were lifting.
Our first 2 days at the property were spent painting, professionally cleaning carpets, de-moulding most rooms and cupboards AND we replaced the flooring in full, in the bathroom & kitchen, sealed windows/ frames.. all at our own expense, as we already had word from the agent, that they nor the landlord were likely to take on any of the cleaning/repairs.
Over the course of our time as tenants, we had to report multiple repairs, many of which we had to remind Pinnacle of/ Chase, sometimes for days. We had to go over 24 hours without water to the property, until we called an emergency plumber.
Between year 1 and year 2 of our tenancy we were told that the Standing Order that we originally set up, would have to be done again (we would have rather a direct debit, but they only work with Standing Orders). After we set up the Standing order Pinnacle told us that the payment would not be made in time, so we had to transfer the funds.. a day later we noticed that not only did the transfer go through, but so did the Standing Order, after all. Once we informed Pinnacle, they told us that they would send us 1 months worth of rent back. But, they would do so using BACS. Meaning that it would take 5-7 working days.. after almost a week, the money DID land in our account. But, they accidentally sent it to us twice. They immediately noticed and hounded us to transfer some back asap using bank transfer. Funny how when they owed us, it would get to us whenever.. but when they made the mistake and we owed them money, it had to be immediate.
Finally, when we were able to sort out alternative accommodation and let Pinnacle know that we'd be vacating the property.
We were sent an email including instructions on how/where to make sure we deep clean the property. Also requesting that we film a video just prior to exiting the property for the last time, illustrating the cleanliness of the property & showing all windows, doors, cupboards, drawers & lights working as they should. The email also stated along the lines of, our deposit would be dependant on the video..
All of this goes to show that they DO NOT enter the property to clean or inspect before the next tenants take on their lease.
So, I do hope that they don't charge the landlords for any cleaning or inspections/repairs.. because we, the tenants, do that work.
After we left the property for the last time, we sent Pinnacle the video and posted the keys through their Cardiff branch postal box.
We logged in to the Tenancy Deposit Scheme website (where all deposits are kept legally now). We requested our despot back.
Weeks go past and the TDS inform us that they have not had any response from Pinnacle and that we should submit a 'statutory declaration'. TDS knew that Pinnacle would not comply.
I tried to call Pinnacle dozens of times and sent them multiple emails, asking why they had not agreed to release our deposit money back. But, to no avail.
They couldn't give us the time of day.
11th Jan 2022 (2 years ago)
D (drhodson)
I urge you, if it's either rent through Pinnacle, or go without a home.. choose the latter.
We were with Pinnacle as an agent for 3 years and we spent pretty much the entire time desperate to leave them.
From the moment we picked up the keys to our very first rental, we knew that we weren't going to have an easy time.
We firstly arrived at the property realising that one of the locks on the front door was broken. We reported the issue within 10 minutes of being in the property. The lock was NEVER fixed, even after reporting the issue 3 more times.
We immediately contacted the agent that we dealt with, she met us at the property, we walked around the property and took photos and notes.
ALL of the carpets were marked. ALL of the walls were marked, damp ridden & full of holes. A light fitting was broken. A drawer in the freezer was broken. Window seals were covered in damp/mould. The 2 cupboards that were against outside walls were full of damp/mould. The flooring in both the bathroom & kitchen were not fitted properly, were not fitted against walls, cupboards etc. so, damp had got underneath and were lifting.
Our first 2 days at the property were spent painting, professionally cleaning carpets, de-moulding most rooms and cupboards AND we replaced the flooring in full, in the bathroom & kitchen, sealed windows/ frames.. all at our own expense, as we already had word from the agent, that they nor the landlord were likely to take on any of the cleaning/repairs.
Over the course of our time as tenants, we had to report multiple repairs, many of which we had to remind Pinnacle of/ Chase, sometimes for days. We had to go over 24 hours without water to the property, until we called an emergency plumber.
Between year 1 and year 2 of our tenancy we were told that the Standing Order that we originally set up, would have to be done again (we would have rather a direct debit, but they only work with Standing Orders). After we set up the Standing order Pinnacle told us that the payment would not be made in time, so we had to transfer the funds.. a day later we noticed that not only did the transfer go through, but so did the Standing Order, after all. Once we informed Pinnacle, they told us that they would send us 1 months worth of rent back. But, they would do so using BACS. Meaning that it would take 5-7 working days.. after almost a week, the money DID land in our account. But, they accidentally sent it to us twice. They immediately noticed and hounded us to transfer some back asap using bank transfer. Funny how when they owed us, it would get to us whenever.. but when they made the mistake and we owed them money, it had to be immediate.
Finally, when we were able to sort out alternative accommodation and let Pinnacle know that we'd be vacating the property.
We were sent an email including instructions on how/where to make sure we deep clean the property. Also requesting that we film a video just prior to exiting the property for the last time, illustrating the cleanliness of the property & showing all windows, doors, cupboards, drawers & lights working as they should. The email also stated along the lines of, our deposit would be dependant on the video..
All of this goes to show that they DO NOT enter the property to clean or inspect before the next tenants take on their lease.
So, I do hope that they don't charge the landlords for any cleaning or inspections/repairs.. because we, the tenants, do that work.
After we left the property for the last time, we sent Pinnacle the video and posted the keys through their Cardiff branch postal box.
We logged in to the Tenancy Deposit Scheme website (where all deposits are kept legally now). We requested our despot back.
Weeks go past and the TDS inform us that they have not had any response from Pinnacle and that we should submit a 'statutory declaration'. TDS knew that Pinnacle would not comply.
I tried to call Pinnacle dozens of times and sent them multiple emails, asking why they had not agreed to release our deposit money back. But, to no avail.
11th Jan 2022 (2 years ago)
L Barratt
Awful agency!!! Been with no hot water and heating for almost two weeks, got told it would take two- three days for the part for the boiler and still nothing. My house is freezing! It’s starting to affect my health. I shouldn’t have to sleep in extra clothes just to keep warm. Have tried several times ringing, texting, emailing and nothing!!! Getting the council involved now and the environmental health officer as this is an emergency. There quick enough to ring you for rent but don’t communicate otherwise. Also contractor came into my room and went through all my stuff to do pat tests, no warning or anything. Not what I want after a 12 hour night shift!!!!!
Reported the fence was broken months ago, pinnacle refused to do anything about, reported again as the weather was going to take a turn for the worse, and wanted to prevent the fence to completely break down, yet again pinnacle ignored emails and calls and come up with every excuse, I now have no fence in my garden, no privacy no the neighbours can see everything, all the loose screws ripped my cats paws open which lead to very expensive vet bill. They’ve not once apologise and just called me aggressive.
Reported blocked drains months ago, nothing still has been done. The smell is just awful! Sometimes I can’t go by the kitchen sink and wash dishes because of this.
Contractors refuse to wears masks when they eventually do come to property, they don’t care about covid or anything. I am a vulnerable person and have to be careful.
There quick enough to message you about rent and money but are extremely slow when coming to fix things. Horrendous agency! I’m trying to find a new place to live. AVOID this agency! They discriminate against disabled people, they lie, and ignore maintenance issues.
23rd Dec 2021 (2 years ago)
C gibbs
Just moved into one of their properties . Professional service in the lead up to moving in.
After moving in had a couple of issues that needed resolving these were dealt with professionally and promptly. Highly recommend this letting agency
Cathy
7th Dec 2021 (2 years ago)
F C
Truly, truly awful.
Hard to get hold of and simply don't respond to important issues.
My landlord is excellent so when my boiler broke I forgave and forgot the fact that Pinnacle ignored my repeated attempts to get them to fix it because I managed to get hold of the landlord independently.
NOW HOWEVER, I can't pay my rent because despite my giving them all the information they asked for to set up a standing order there is no standing order and they won't even give me bank details to pay myself. What should I do? Probably easier to knock on the landlord's door with a wad of cash rather than try to go through Pinnacle.
Never knew an entire company could be so inept.
1st Dec 2021 (2 years ago)
S fx
One of the worst letting agent I ever come across my life. Never ever rent with them. If you already renting better to cancel and move. They don't care about the costumers and one of the poorly trained staff in the entire industry. If you renting with them already forget about your deposit.
They are really the worst agency in Cardiff .
If you go with them that will be your biggest mistake in life.
23rd Nov 2021 (2 years ago)
S Wil-iams
Honestly got to be the WORST estate agent EVER!! so much I'm Embarrassed for them!! I think they sit and drink coffee all day.
I mean 4weeks I been waiting for a call back,
and I get through to admin, apparently? I don't know what files they are dealing with as not a sole is getting back to anyone? its got to a point I've give up and gone else where but the only thing is these are the only ones with places in the main city on the market.com. I couldn't tell you what the places are like as I haven't been able to look at one as they don't get back!!! A JOKE!!
I had to put one star to post but NO STARS
11th Nov 2021 (2 years ago)
R Moldovan
Still waiting to hear back from them after a couple of weeks. Called a lot of times on different properties with offers put down without even viewing them and always the calls go to an admin who has no idea what's going on but to take messages that never get delivered. Your company is in shambles and i will always always chose a different letting agency. One should not deal with their business in the manner you are and I do hope that people soon realise that they shouldn't be in business with you. Shame on the fact that you still have good landlords on your list. They should go to a different company.
24th Sep 2021 (2 years ago)
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