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- Roscoe Rogers & Knight - Monmouth
Roscoe Rogers & Knight - Monmouth
Closes at 5:30pm
3 Agincourt Square, Monmouth, Monmouthshire, NP25 3BT
Roscoe Rogers and Knight was established in 1991 by Phil Smith and has been specialising in individual period Town and characteristic Country properties ever since. We are a fully independent bespoke estate agency with the customer at our forefront. Our classic showroom and office is set in the heart of the historic centre of Monmouth in our own stylish listed building with a classic shop window which is always referred to as the window to be seen in.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 3:30pm
- Sunday Closed
View all details
Roscoe Rogers & Knight - Monmouth Reviews (12)
Have you used this agent?
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33%
K Barton
roscoe rogers and knight Lettings, amazing & easy process, stress free, both very helpful and no issues whatsoever, I would definitely recommend 5??
25th Jan 2024 (13 weeks ago)
S McHattie
Echoing the comments left in previous reviews by other landlords, do not go anywhere near Roscoe Rogers and Knight. Carolyn Pritchard (Lettings Manager) has an appalling attitude towards her customers.
11th Jan 2024 (15 weeks ago)
D Thompson
Shocking service rang 4 times to be told Sharon would call me back, still waiting after 5 days!
26th Jul 2023 (8 mo. ago)
S Bevan
Good place
10th Mar 2023 (1 year ago)
C Owen
We have recently purchased our dream home through Roscoe Rogers and Knight. It was a big move and lifestyle change for us, so we were extremely appreciative of the support given by the team during our purchase and moving process.
7th Sep 2022 (1 year ago)
S James
If you are a landlord, DO NOT go anywhere near Roscoe Rogers & Knight (RRK) to find you a tenant or manage your property!
We used both these services offered for our rental house in Monmouth, and suffered 19+ months of massive financial loss, stress, and aggravation due directly to their professional incompetence.
The Lettings manager, Carolyn Pritchard, and ultimately the Managing Director Phil Smith, failed to respond to numerous and desperate requests for information, clarification and requests to meet and discuss, throughout the tenancy. Instead of admitting to their initial professional shortcomings, and attempting to support and trying to resolve with us, they made a bad tenancy situation (pre-covid), much worse by covering up and withholding relevant and significant information throughout, treating us with complete disrespect and disregard. Eg. Within a couple of months of the tenancy start in Jan 2020– with no rent received and complaints already made from the neighbours to ourselves, we requested sight of the credit checks made. Nothing could be found on the RR&K system by one employee, then Carolyn "explained" later that no credit checks were made or required as there was a guarantor. Only through the Ombudsman over 2 years later, we saw the actual credit check that was failed on all counts.
Just one of many issues that emerged to ourselves as landlords, only during and even after the tenancy -we ultimately had to investigate ourselves, as RRK refused to respond or clarify, continuously actively withholding details of the tenancy they arranged and “managed”, apparently without any professional due diligence or obligation to us as their clients.
These included:
No reference checks were made; no employment/wages checks made (employment status we were told of was fictional); failed credit references; tenant actually presented to the agents as homeless (confirmed by our later correspondence with social workers); very significant social services and LA housing involvement together with RR&K pre tenancy start (no mention or even suggestion of this to us); local housing authority as guarantor and provided bond (no details of this to us or on landlord copy of tenancy agreement); limitation of guarantor to 6 months (again not included with landlord copy); deposit and initial 6 months eventually paid by guarantor (this information only revealed by RR&K after months of requesting, when our solicitor intervened in Dec 20); no housing history or previous eviction checks made (tenant evicted from another property locally and history of rent arrears- hence presumably why LA had not housed her).
As RR&K will undoubtedly try to belittle and explain away the above, please note that The Property Ombudsman (TPO,-completed June 2022) supported complaints against RR&K -specifically regarding referencing, rent arrears and notice of possession, deliberately withholding of information, and complaints handling. TPO found and reported that RR&K had failed to comply with or meet requirements of 12 different sections (some several times) of the industry professional Code of Practice which they are signed up to.
This situation was not due to, nor created by the covid pandemic, although this did lengthen the period before bailiff eviction could finally take place. RR&K put us through this nightmare and actively made it much worse by trying to hide their professional incompetence and tenancy detail at every step, instead of trying to help us resolve and manage the situation, and showed us no respect nor professionalism throughout. They have never acknowledged their mistakes and active misrepresentation, nor offered any sort of apology.
9th Aug 2022 (1 year ago)
P Nichols
We recently bought our house with Roscoe, Rogers and Knight and cannot recommend them more highly. Through out our experience we were constantly impressed with the level of service and found Phil and his team amazing from the moment we stepped into their office. Professional, hands on, supportive and constantly kept us updated. We had a few hiccups with our Solicitor and Keeley and Phil moved mountains to ensure that these issues were resolved. We cant quite believe that we are now in our dream home and this was down to their continual support, experience and expertise. If we ever decided to sell, we'd never look anywhere else than Roscoe, Rogers and Knight - I'd love to work with this team again and cant thank them enough for all that they have done. They really are experts in what they do.
8th Aug 2022 (1 year ago)
L Walsh
Goodness me, as letting agents is it even legal to leave your tenants without a functioning boiler? 2 and a half weeks without hot water or heating and no alternatives?
Very disappointing with no resolution in sight.
31st Mar 2022 (2 years ago)
S Sinclair
Highly recommended. Phil and all his team have been very helpful & approachable during the sale of our house. Produced a fab brochure and a lot of thought went into how to approach the sale, much more so than other agents we had in. Wouldn’t hesitate in recommending Roscoe, Rogers & Knight!
25th Jun 2021 (2 years ago)
D Willard
The staff at this estate agents were first class. Their communication, friendliness and professionalism was amazing. If you are looking to sell or buy a property, I would wholeheartedly recommend using them.
14th Apr 2021 (3 years ago)
J Bunn
An estate agent that delivered on their promise! Phil and his excellent team were thoroughly professional and supportive during the whole sale process of our late Mother's house. The addition of an uplift did not pose a complication and the whole team worked well together to keep us informed and updated throughout the sale. Highly recommended.
31st Oct 2019 (4 years ago)
P Francis
I dealt with Phil and his team during a recent house purchase and they were extremely helpful and professional throughout the whole process with great communication which always makes everything easier. I would not hesitate to recommend them.
16th Dec 2017 (6 years ago)
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