I have been using Hamilton Stiller for the advertising for sale and more recently letting of a property in the Ross area. In that time I have dealt with all of the sales and letting agents.
I moved to this agency because I was dissatisfied with two other agencies that I had tried in the area so I have experienced, recently, a range of agencies.
In the time it have known them the team at Hamilton Stiller have been thoroughly professional, very knowledgeable and have exceeded my expectations in the efforts they have made to not only meet my needs, but to assist the potential buyers / tenants as well. How they manage to keep a cheerful demeanour in the face of urgent tenant requests and some beyond nit-picking buyers beats me.
They seem to be having a good rate of success on both the sales and letting front -so I have no hesitation in thoroughly recommening Hamilton Stiller if you are hoping to buy, sell or let a property in the Ross area.
The lettings girl, can't remember her name, just over the rudeness line, it's shocking that a business that deals with public (lettings use to be quite sensitive matter) has that person with so low people skills dealing with potential clients. Won't recommend them at all.
Moon & Co were fab the whole way through our sale and purchase. They managed my insatiable desire to be updated constantly and nothing was too much of an ask.
Ian showed us around many properties and was great to deal with. Likewise, Sam was great at helping us sort the relevant contacts for our purchase.
The biggest thanks needs to go to Alison who was part agony aunt, part superstar! She managed my frustrations and concerns (not at Moon & Co) during the period of sale & purchase very well and is a huge asset to the firm.
I had been considering using an online agent before we got the ball rolling but am very pleased that we chose Moon & Co, it was worth every penny!
My wife and I rented a property through Moon & Co for approaching 3 years. The level of service provided by them in this time can only be described as unprofessional and lacking in any substance. No matter how many times you call them they do not keep records of conversations, you often have to ring back 3 or 4 times just to get an answer to what should be a straight forward question.
As for the maintenance people they use, the quality of the work is appalling and often unsafe. We had flooring laid in the kitchen and hallway which had to be re-laid 3 times due to scuff marks and bobbling. The garden path had crumbled which despite our many emails and telephone calls was only repaired after we vacated the property. It was of such a dangerous standard my wife had a nasty fall whilst carrying our baby.
They try to charge you for everything, whether it be to renew the contract, which was just a cut and paste job and even charge a £72 checkout fee.
Overall I would not recommend anyone use these people unless you are not of sound mind. They are cowboys.
After being made homeless due to living in accommodation supplied by my employer who sadly past away. My family of three children my wife and dog were left in a very serious situation. As a parent you never want to see your children upset and homeless then i found tim and the hereford team... Outstanding service quick to the point no messing around cant thank the team in hereford enough thanks guys
Since placing my property with Northwood l have personally found that they have answered my queries, whilst not always immediately, as soon as they can.
Since l have been with the Hereford branch manager, Tim Miller and his associate Charlotte the response l have had has been nothing short of excellent. Tim is particularly a first class manager and nothing is too much trouble. Whatever the issue he follows it thru to the end.
An estate agent that delivered on their promise! Phil and his excellent team were thoroughly professional and supportive during the whole sale process of our late Mother's house. The addition of an uplift did not pose a complication and the whole team worked well together to keep us informed and updated throughout the sale. Highly recommended.
I dealt with Phil and his team during a recent house purchase and they were extremely helpful and professional throughout the whole process with great communication which always makes everything easier. I would not hesitate to recommend them.
They don't take kindly to feedback about wasting customers time. If a property is sold then tell people it is on the website. It's to our benefit not for yours to keep your options open!!! I took time off work to ring round to find it had been sold days ago!!!