I knew from the 1st time we connected with Savills that the experience and comms were going to be exceptional.
Throughout the purchase process the team have been patient and very accommodating ,taking into account my specific requests and time frame.
Timely responses to my mails/messages very excellent and professional throughout.
Would use Savills for sure in the future, big thanks to Joe , Issac and the whole team !
Keep up the great wk you do !... Read more
Buyer
21st Apr 2024 (8 mo. ago)
J Quan
Anjanee is the best staff that I have ever meet.
She help us a lot to rent such an amazing property.
She pays attention to the customer and did a really good job.
Professional and patient.
I got so many questions but she always reply me even in the night and weekend.
Thank u so much Anjanee.
Also Savills is amazing as well.... Read more
Tenant
12th Nov 2021 (3 years ago)
W C
Anjanee and Charlie were very professional and helpful. Anjanee helped me find a wonderful apartment and replied to my emails promptly. After moving into the flat, Charlie was responsive regarding any questions related to the flat. Thank you to Anjanee and Charlie for their excellent service!... Read more
Tenant
16th Oct 2021 (3 years ago)
J Isherwood
Charlie Rogers has truly gone above and beyond her duties, acted professionally and timely, and is always on the other end of the phone for advice. I'm really impressed by Charlie's service and would love to express my gratitude.... Read more
16th Oct 2021 (3 years ago)
M Nasar
Had a smooth renting experience with Savills and great support from Anjanee through the entire process. She was knowledgable and reliable. Would recommend ????... Read more
Tenant
14th Oct 2021 (3 years ago)
A taylor
Mitchell from savills was amazing he found us a property and assisted us from the application process all the way until move in day. His replies was fast and efficient, daily communication along the way to help the process run smoothly. We moved in within 10 days, we honestly couldn’t have done it without him. Thank you Mitchell... Read more
Tenant
23rd Sep 2021 (3 years ago)
A Jang
It was a great experience to work with Anjanee and Charlie. I was able to move in to a flat quickly, as Anjanee helped us and replied to our question professionally and fast. Also, after moving in, Charlie was very helpful to manage our questions about the flat. I definitely recommend working with Anjanee and Charlie.... Read more
Tenant
11th Aug 2021 (3 years ago)
J Zazz
I would be honest on this one, on the beginning it had been all nice and smooth until I moved in, however 'Sam' didn't care about any of my pain points, however there is this new property manager Charley. She is absolutely great and made sure all my pain points were attended to. She came to the flat, identified all issues, manged the whole process of getting me to log the issues which Sam didn't bother to fix.
I rated Savills *5star* irrespective of Sam's horrendous and lack of customer-centricity, but for the corrective empathy shown by Charley.
Thank you Charley ????... Read more
Tenant
12th Jul 2021 (3 years ago)
S hegde
Worked with Charlie and Anjanee. They were very helpful, accommodating and responsive throughout the entire leasing process... Read more
Tenant
12th Jul 2021 (3 years ago)
A Grimes
An absolutely brilliant experience. Savills Birmingham found me a buyer within a few days of listing my property and upheld an extremely professional service throughout. Couldn't recommend more highly.... Read more
Seller
5th Jul 2021 (3 years ago)
A Wan
Very pleased that I was able to rent out my flat so quickly. Thank you to Eve for her excellent service and efficiency.... Read more
Landlord
28th Apr 2021 (3 years ago)
R Rajbhandari
Anjanee helped us find a place we could call home. Great communication, thorough follow ups. A bit of a hassle after the deal was done with emails not being answered with the agent who later dealt with us, caused confusions here and there but was taken care of well eventually.... Read more
Tenant
14th Apr 2021 (3 years ago)
M Morris
Really great friendly service! Anjanee Was so helpful and put up with all my questions! She really helped me feel comfortable with the whole process! Definitely recommend! Anjanee Represents Savills very well. :)
Thank you... Read more
19th Mar 2021 (3 years ago)
S G
Eve was great at getting us into our new place, quick turnaround times and response to any questions/queries we had. Great service compared to other local agents.... Read more
Tenant
15th Feb 2021 (3 years ago)
A z
Having found my first tenant by Savills Birmingham, I decided to go with Savills again.
Their team is excellent (especially Anjanee! thank you), within a week they have found me a tenant I was well looked after during the process from start to finish.
Will recommend them to others.... Read more
Landlord
29th Jan 2021 (3 years ago)
M hughes-jones
Our special 'thank you' to Isaac Burner who handled our purchase of a new build in Solihull with true professionalism. Isaac was always extremely helpful, responded to any queries which we raised, and we are so happy with the manner in which Isaac negotiated our sale with complete competence in full liaison between the developer and us. Thank you Isaac.... Read more
Buyer
16th Jan 2021 (4 years ago)
J Prouse
I just purchased a property through Savills Birmingham, very happy with their service -- professional, responsive and helpful. Purchasing property could be a lengthy process with many unexpected bumps, which could make everyone frustrated and hopeless. A good , capable or a bad, irresponsible agent makes the difference heaven to hell. My experience with Mr. Joe Shorney @ Savills was very pleasant, he was very efficient, responsive, professional. Also I observed Savills had good relations with solicitors, developers and other parties, this was very important to get things through smoothly. With Mr. Joe Shorney's help, my purchase was completed in 3 wks from the 1st view to the contract exchange. Great job , well done !... Read more
Buyer
7th Dec 2020 (4 years ago)
E Daniel
Excellent viewing from Tim Phillips of the Country Department. Accommodated my viewing preference for a Saturday, a dying service amongst all too many professionals and businesses these days. Top bloke.... Read more
14th Nov 2020 (4 years ago)
F fifi
If you had experience with anjanne you are lucky ????????best rent company... Read more
Tenant
8th Nov 2020 (4 years ago)
K Scholes
Joe and the team have been truly helpful and professional whilst helping us buy our dream home during these difficult and unfamiliar times.
We have been delighted with the service that Savilles have provided and could not recommend them more.
Katie & Iain... Read more
Buyer
3rd Sep 2020 (4 years ago)
J Ahmed
An especially heartfelt thank you to the wonderful Eve for everything. A delightful representative, Eve took me through the entire process seamlessly. I don't deny that I am particular about lettings, and am quite shrewd in this regard. But Eve allayed all my fears and with utmost professionalism, helped me find the apartment that was right for me.
Bubbly, vivacious and helpful, Eve procured the necessary details to my particular requests and was even available to answer any lasting questions when I had them.
I was quite satisfied with my experience in dealing with Savills and they should be grateful for an agent like Eve.
Dr J Ahmed... Read more
Tenant
1st Sep 2020 (4 years ago)
E Wilcox
Savills were great at organising the viewings and were very quick and responsive regarding queries that we had. Anajanee was great to work with and she made the process extremely easy and enjoyable which is what you need with a flat move! Would 100% recommend and use again!... Read more
1st Sep 2020 (4 years ago)
E B
Savills are a fantastic company to work with and I have a fantastic relationship with their Associate, Anjanee Kotecha. She values her tenants and clients alike and is always willing to go above and beyond for them.... Read more
11th Aug 2020 (4 years ago)
H Lowe
Savills have been great to deal with when finding our new home. Anjanee is professional, responsive and was so patient and showed us lots of options before we went ahead. Was a very smooth process and grateful for the time invested and care taken - it means a lot of us! Thank you for the great service!... Read more
19th Jul 2020 (4 years ago)
W Lau
Their staffs response very promptly with professional service and follow up. Savills was able to help me to rent out my apartment within very short period of time at good rate. Highly recommended.... Read more
Landlord
6th Jul 2020 (4 years ago)
I M
Had a great experience during our property search with Savills. Anjanee listened to our criteria and showed us properties that matched this. Right from viewing properties to the process to completion Anjanee has been extremely responsive and attentive to our needs and requests. Thank you for making this so much easier for us!... Read more
27th Jun 2020 (4 years ago)
H Aujla
Having recently moved in to a property managed by Savilles Birmingham and during covid -19, we cannot recommend this agent enough.
Anjanee responded to our queries very quickly even on bank holidays and she made the whole experience from viewing to move in day smooth.
Highly recommended.... Read more
Tenant
2nd Jun 2020 (4 years ago)
A gidney
When looking for an experienced agent to handle the sales of our apartment development in Solihull Joe Shorney and his team at Savills were an obvious choice. Throughout the whole process they have demonstrated not only a thorough knowledge of the local property market but also they were able to use their expertise to draw in international clients which is not something a regular agent can do. Their professionalism and proactive marketing initiatives were a major factor in gaining quick traction in the market. I would highly recommend Savills to any prospective developer.
Andy Gidney
City Living... Read more
Seller
15th May 2020 (4 years ago)
C cheung
Believe it or not, this is my first time to ever write a review cos I used to be skeptical about the authenticity of the posts.... until I met a lady who has changed my mindset. Renting an oversea property was like driving in the clouds. Anjanee was very reliable, responsive and professional in assisting me through the process. Highly recommended!... Read more
Landlord
26th Feb 2020 (4 years ago)
M N
I worked with an amazing woman named Anjanee, she was attentive and replied quickly to any and all the questions I had. It took a while to move in only due to my references but she was always there helping speed up the process. Love the new apartment, really good agency to work with!... Read more
Tenant
18th Feb 2020 (4 years ago)
J Crozier
Have recently rented my new home with the help of the fabulous Anjanee! This woman is an absolute life saver, would 100% recommend getting in touch with her if you're looking to rent through Savills :)... Read more
Tenant
14th Feb 2020 (4 years ago)
J Watkins
A seamless transition into my new flat. Anjanee was attentive and replied quickly to any and all the questions I had. All the paperwork was efficiently sent my way and the online signing forms made it easier than I had anticipated.... Read more
Tenant
6th Feb 2020 (4 years ago)
S Waidyanatha
As first time buyers we interacted with many estate agents before coming across the Savills team, quite by chance in fact, as the agent that was hosting us at the property we eventually purchased, practically abandoned us mid way during the viewing as she had other commitments! A Savills agent that happened to be at the site with another party kindly showed us around and took time to answer our questions. From then onwards we interacted with Joe initially who was very proactive in negotiating a viable deal for us with the developer, and later on we were seamlessly passed on to Isaac who continued with the excellent service. Both Joe and Isaac have been professional, courteous, prompt in communication, and accommodating at all times. They have been a pleasure to work with and I would recommend them without any hesitation!... Read more
Buyer
27th Dec 2019 (5 years ago)
J Berry
I have given Savills one star because zero doesn't seem to be an option. They manage the building I live in.
My impression is that the building is managed for Savills's convenience despite the residents being forced to pay for this service.
I have sent the building manager four emails in the three years I have lived here and he hasn't had the manners to reply to one of them. They have been about things like unsecured doors to the building, vandalism, and in addition there have been long periods where the lifts have not been operational. The concierges are variable, one man makes it very plain you are disturbing him. I asked another concierge when the next leaseholders meeting was and she told me the residents are not invited.
I am amused by the suggestion they make that a complainant should contact Carole Bratt, because this is exactly what I did. There have been two responses so far, one was to tell me that I would get an answer which of course never arrived in Savills usual style, and the other was an "investigation", which considering that I was complaining they were giving excuses for not installing CCTV, merely added more different reasons why they shouldn't install it, ignored large parts of my complaint completely, and gave the unlikely explanation that the building manager did not reply to my emails because he was out of the building when they arrived. Obviously Savills only expect their staff to reply to emails if they arrive when they are there, and I can only surmise that this atrocious level of customer service is common across the entire organisation, because the head of customer services actually told me that this situation keeps happening.
If you are looking for a building to be managed, don't waste your time asking Savills.
That said what I would advise people to do is complain to Carole Bratt as Savills suggest. Not because this will help (at one point she actually said she wasn't obliged to speak to me because I had a complaint going through the property redress scheme - and this is the attitude of Savills's director of customer service!), and my experience is that she will get an 'investigation' done which will ignore the parts of your complaint they don't like and exonerate Savills completely. The reason you should complain is that you can then get redress from the Property Redress Scheme - it may not get you much money and they won't make Savills do anything other than give you money, but if enough people do it, Savills atrocious attitude to customers will become economically unviable. The only way to force them to do anything is to take them to the tribunal.
Update December 2019 - I have finally had an email from the building manager to say they have talked to the building management company about CCTV. This is action his manager told me he would take a year before.
Speedy Savills!... Read more
Tenant
22nd Dec 2019 (5 years ago)
L Ford
Anjanee, thank you so much for all your help and support. Your service has been excellent with 5 stars. Always available and always prompt with responses to any questions I have. I will always recommend savills because of the great experience Anjanee has given me. Thank you again.... Read more
22nd Oct 2019 (5 years ago)
E Meliou
Trying to relocate to Birmingham from London wasn’t easy. I was lucky enough to find my flat through Savills Birmingham and meet Anjanee. Anjanee really made the process easy for me answering all my queries in a timely and reassuring manner . She is serious, professional and well-organized and I couldn’t be happier with my choice. I loved her tenacity and dedication and would highly recommend Anjanee to anyone.... Read more
Tenant
5th Sep 2019 (5 years ago)
J kai
The whole process is efficient, my agent name is Anjanee Kotecha she is very friendly and professional, punctual, she can make a great experience, no one has any unpleasant things happen and there is no extra cost, Is worth to recommend.... Read more
8th Aug 2019 (5 years ago)
A CCH
Very happy to have chosen Savills to let my property out, Anjanee is very professional and always answer our queries promptly, and always keep us updated so we don't have to chase. 5 stars it is!... Read more
Landlord
30th Jul 2019 (5 years ago)
P Chan
Unable to resolve any problems that I have had living at my current place. The has been numerous criminal activity in relation to it and I have advised some straightforward things to improve the area. I have sent numerous emails and attempted to call many times however they are unable to resolve anything (That is, if they even bothered). Lets just hope your Apartment complex isn't managed by them!... Read more
Tenant
20th Jun 2019 (5 years ago)
D Yuan
I couldn't have asked for a better experience with Savills Birmingham office, especially Anjanee. She is extremely professional, knowledgeable, responsive and patient with all my queries and requests. Previously I dealt with another agency and I felt I was being rushed. With Anjanee, she put me at ease right away and really looked after my interest. So if you are looking for a truly dedicated letting agent then I highly recommend Anjanee.... Read more
Landlord
27th Apr 2019 (5 years ago)
B Apartments
They are very accommodating. Anjanee was a pleasure to work with, always available to answer questions.
I would certainly recommend Savills Property to anyone looking to buy or rent a property.... Read more
25th Apr 2019 (5 years ago)
S McArdle
From start to exchange (we have not yet completed) Joe and Isaac were a pleasure to work with. They were friendly, accommodating and would always come back to us quickly in relation to our myriad of queries and requests. They provided a seamless service to other quarters of their business to ensure we had every base covered in the purchase of our new home.
We would highly recommend their service to anyone and we particularly loved the passion they demonstrated for the development. We cannot thank them enough for making a stressful situation a complete pleasure.... Read more
Buyer
9th Apr 2019 (5 years ago)
E Anzures
I would give Savills 10 stars if I could. My husband and I are in the process of purchasing our first home. Joe and Isaac have been simply amazing, they've kept us well informed and they've made the whole process of purchasing our first home incredibly easy. They are always happy to provide support, guidance and answer our questions. They've really gone above and beyond. Could not recommend this agency enough. Feels like we really hit the jackpot having this amazing agency handle the purchase of our dream home.... Read more
Buyer
2nd Apr 2019 (5 years ago)
J Berry
I have given Savills one star because zero doesn't seem to be an option. They manage the building I live in.
My impression is that the building is managed for Savills's convenience despite the residents being forced to pay for this service.
I have sent the building manager four emails in the three years I have lived here and he hasn't had the manners to reply to one of them. They have been about things like unsecured doors to the building, vandalism, and in addition there have been long periods where the lifts have not been operational. The concierges are variable, one man makes it very plain you are disturbing him. I asked another concierge when the next leaseholders meeting was and she told me the residents are not invited.
There is CCTV in the bin stores because people throw rubbish on the floor, but when I asked for CCTV because of antisocial behaviour I was told it would disturb residents privacy. All in all, Savills run my building for their own convenience, not that of the residents.... Read more
Tenant
30th Dec 2018 (6 years ago)