B Stefanowicz
Absolutely appalling customer service. I was discussing a rental property a few months back with the branch manager, who turned out to be totally unhelpful. As I went on to be open and offer my feedback to them, they became verbally aggressive. Trying to evade this confrontation, I’ve put the phone down, to which they’ve sent me an aggressive email. I have been renting for a number of years from a handful of landlords, I’ve never experienced any issues, and certainly I have never come across anything like this. I’ve just been through some of their other reviews and it turns out they accuse everyone of being aggressive who dares to give them a negative feedback, so I won’t be surprised if I get the same.... Read more
Tenant
30th Apr 2025 (6 weeks ago)
K Smith
Sawyers have managed the letting of the rental property where I live. I have found them and in particular Steven Sawyer, very helpful, professional and effective. When I have had issues, they have responded promptly and provided the support required to address the problems - including water leaks and a tap problem. Steven takes the time to explain matters and his proposed solutions, treating me with respect. He has gone above and beyond the service I have ever experienced with any other letting agency. I am generally a happy tenant.... Read more
L Newman
I have just picked up my keys to my new home - and I couldn't be happier about the service I received with Sawyers (and especially Brett, who has been an absolute superstar with communication and negotiating on my behalf!)... Read more
Buyer
15th Aug 2024 (9 mo. ago)
S Milner
I’ve been a Tenant of Sawyers for a year and I have to say, Helio is amazing. Humble, caring and a great work ethic, he embodies great service and always smiling. He looked after everything for me this year and was just so fantastic. I can’t ever thank you enough Helio!... Read more
Tenant
6th Aug 2024 (10 mo. ago)
E Lewis
We recently bought our first house through Sawyers. Clive and Brett were helpful and communicative and helped to guide us through the process.... Read more
Buyer
2nd Aug 2024 (10 mo. ago)
A Vowles
I used Sawyers to sell my house and what a great choice it was Nothing was ever to much trouble for there team I would like to put a special thanks to Clive, Brett & Helio... Read more
Seller
26th Jul 2024 (10 mo. ago)
H MacKeith
Good service. Prompt and informative meetings.... Read more
2nd Jul 2024 (11 mo. ago)
C Witts
Great experience of selling house with Sawyers Estate Agents.
This was efficient ,friendly service and any query I had was answered quickly and staff are knowledgable. My move was extremely stress free. Thanks... Read more
Seller
30th Jun 2024 (11 mo. ago)
K Rattary
It has been a pleasure to deal with Clive, he,'s a good listener and I would be very happy to work with Sawyers again.... Read more
26th Jun 2024 (11 mo. ago)
J Beer
Office manager at Sawyer's insisted on leaving a SOLD board outside my house for four months, after his colleague had courteously offered to take it down after a fortnight. The manager was extremely discourteous. I was not, by the way, selling my house at the time.
I am now. Within 24 hours, my estate agent's board had been vandalised. Something unpleasant is going on here. Be aware of it if you choose to deal with this individual. I am sure the owners of Sawyer's would be horrified by his attitude.... Read more
Seller
31st May 2024 (1 year ago)
F Jarvis
I cannot praise Steven from Sawyers enough. No matter how busy he is, he is always prompt when dealing with any issues I have. 10/10 Thank you... Read more
29th May 2024 (1 year ago)
Lynda
I have been using estate agents in Stroud for 33 years now and I have found Sawyers to be the best ones.
Their whole process and professionalism have been spot on.
They communicate regularly with updates so I know what is happening.
I highly recommend Sawyers to anyone wanting to sell or let their property.... Read more
16th May 2024 (1 year ago)
E LTD

During an encounter with a discourteous woman who demanded information to schedule a level three survey inspection for a new Buyer, despite being informed that the other representative was unavailable, the request to book an appointment and the subsequent interrogation of the surveyor, who had limited information due to being responsible for surveying the property only, was considered unreasonable and nonsensical.
As a 12-year veteran of the surveying practice, this was the first instance of such absurd and unbelievable questioning on the phone.
To maintain a professional image, it is recommended that the firm either verify the caller's identity with the Buyer if they do not believe the phone call or request confirmation via email from the interested party.
If keys need to be collected, ID can be taken on the day (as most agents do request this).
Maintaining the highest level of service is paramount, and such unprofessional behaviour will tarnish the firm’s reputation; someone needs retraining in attitude and customer service or try an alternate line of work.... Read more
8th May 2024 (1 year ago)
TomWork
Excellent service.
Made me feel welcomed and relaxed as I'm a first time renter. Knew what I was looking for and made sure I knew everything there is about the property. Great tour of the property and excellent knowledge of the ins and outs.
I would highly recommend this to anyone.
Thank you Clive Brown.... Read more
Tenant
29th Sep 2023 (1 year ago)
D Pitcher
First class service. Amazing help and sound advice from the word go. Always available to talk to me, to chase up progress, and smooth things along the way.... Read more
21st Sep 2023 (1 year ago)
G Brown
Never having sold a house I was very pleased with how all the staff at Sawyers treated me. My allocated one Clive was always on hand to smooth things over. The advert worked and within a couple of days we had enough bidders to close the advert! And then make the sale!... Read more
Seller
6th Jul 2023 (1 year ago)
A Yeti
I tried to rent from them, they kept my deposit money for two years and only gave it back so that I’d remove my honest review. Do not use these people. They are not very nice in any way. They will keep your deposit if they can and are very rude in all mannerisms. Avoid at all costs. Honestly they took a deposit for a property and then refused to let it to me, I later found out, they had already rented it to someone else. AVOID AT ALL COSTS. These are not nice people and should not be in business in my humble opinion. Stay clear, use someone else.... Read more
Tenant
25th May 2023 (2 years ago)
L Benstock
Amazing service from Sawyers for both rental and sales. From my perspective theyve always gone above and beyond to look after my property, to support my tenant and throughout the sale of my property in a tricky market. I couldn't recommend them highly enough.... Read more
Landlord
26th Jan 2023 (2 years ago)
A Frank
Professional and competent service. A temporary communication blip was resolved amicably. Satisfied with the friendly and efficient service we received.... Read more
29th Dec 2022 (2 years ago)
I Novak
Excellent service... Read more
17th Dec 2022 (2 years ago)
Fantastic service from start to finish, highly recommend. The team always greet with a smile and nothing is ever too much trouble. Helped me through the sales process after I'd sold too.... Read more
Seller
13th Nov 2022 (2 years ago)
J Parker
Fantastic service from Sawyers again in sorting a new washing machine.... Read more
4th Mar 2022 (3 years ago)
M Baker
I have recently rented a house through Sawyers Estate Agents. Although I have only been in in the country a few months, Steven helped at every step so that I could rent the property.
There was a hick up with the initial move in date due to an unforeseen gas leak, but Steven made sure that this was sorted out, on a Sunday no less! He even made sure that the feed from the satellite dish was sorted 2 days before Christmas.
I would definitely recommend Sawyers Estate Agents.... Read more
Tenant
27th Dec 2021 (3 years ago)
M Brooks-Olpin
Thank you to Clive, Helio and Lisa, the sale of my property completed seamlessly. I cannot fault their professionalism, attention to details, and advice. All round top service. Highly recommended for their market knowledge and sales experience. Many thanks, Michelle... Read more
Seller
15th Dec 2021 (3 years ago)
Z lees
Really good customer care and a great team of people who are always happy to help when needed... Read more
25th Nov 2021 (3 years ago)
Highly recommend the team at Sawyers. In particular Helio and Clive. Very professional with fantastic marketing. We had professional photography and impressive video tour which looked great, we're almost tempted not to sell as it looked so good! They kept us updated during the sale, chasing the solicitors as and when requires. Thanks you for all the help guys.... Read more
Seller
25th Nov 2021 (3 years ago)
D George
Excellent customer service. We have been looked after by Helio and the team at Sawyers incredibly well . They are a friendly bunch & have been happy to help. Moving in was very efficient & organised - no delays. Any queries/issues we have had have been resolved immediately. Highly recommend estate agents.... Read more
Tenant
25th Oct 2021 (3 years ago)
D Simmons
Terrible customer service from the lettings department. Very rude man answered the phone and was very unhelpful.... Read more
Landlord
13th Oct 2021 (3 years ago)
M parnell
Clive and the team at Sawyers were always very friendly and professional and helped with the transition of buying and selling ,
Would happily recommend them... Read more
Seller
5th Oct 2021 (3 years ago)
C Hill
We purchased our first home with Sawyers and found them to be very helpful and accommodating. When we needed assistance or advice they always made an effort to be there for us.
I believe they marketed the property well so from both a seller and buyer prospective I think they offer excellent service.
When we sell our property I would definitely consider them first.... Read more
Buyer
10th Jun 2021 (4 years ago)
S Collett
Great experience from start to finish selling a property. Clive was really helpful and kept us updated with progress. Highly recommend.... Read more
Seller
29th May 2021 (4 years ago)
L McCullum
After prior attempts in trying to sell my property with different agents, Sawyers were the only ones who actually managed to get a substantial amount of viewers through the door and my home was under offer in under 2 weeks. Amazing photography, professionalism at such reasonable fee. Couldn’t be happier. Well done!... Read more
Seller
18th Mar 2021 (4 years ago)
R Jones
Clive did a great job of getting my sale to completion. Excellent communication and worked hard liaising between all parties in the chain. Highly recommended!... Read more
Seller
18th Feb 2021 (4 years ago)
Worst estate agency ever. Avoid at any cost.... Read more
Tenant
11th Feb 2021 (4 years ago)
N Gough
Fast and efficient service- thank-you Steven... Read more
11th Jan 2021 (4 years ago)
C Bracker
I have been a tenant for 10 months with Sawyers and have always found their services to be excellent. They even went above and beyond with a maintenence issue I recently had.... Read more
Tenant
21st Sep 2020 (4 years ago)
J Hunston
A professional estate agent with a good knowledge of property and surrounding areas - Helio, Clive, Stephen and all the Sawyers team are a big asset to Stroud Property Market.... Read more
16th Jul 2020 (4 years ago)
L santos
Professional and competent. Best letting experience I had so far.... Read more
Landlord
4th Jun 2020 (5 years ago)
L Dangerfield
I found Sawyer’s great to rent through and I would highly recommend. They take good care of the properties so a good choice for landlords too. Their fees are very competitive.... Read more
Tenant
12th Feb 2020 (5 years ago)
S Gardner
I sold and bought through Sawyers and I cannot speak highly enough of the service this company offers compared to other agents. In addition to competitive rates, the team are professional and friendly and always respond to phone calls and emails immediately. I will and have recommended them to anyone who wishes to sell or purchase their property in the area. Thank you Sawyers.... Read more
Seller
3rd Nov 2019 (5 years ago)
T Jones
Friendly, knowledgeable and very helpful Estate Agency.
We are first time Landlords, they put us at ease straight away. Not only they found us a tenant within 4 days, we even had the choice of 5 tenants. Highly recommended.... Read more
Landlord
30th Jul 2019 (5 years ago)
V Baccari
I can recommend this agent, they helped me especially on my check-out , they also helped me in ensuring the property has been returned as expected, they did a good job.... Read more
Tenant
18th Jun 2019 (5 years ago)
J Merritt
Sawyers Estate Agents handled the sale of my partners property. We thank Clive in particular for the way he handled the sale from start to finnish. Despite it not being the easiest of sales, Clive always did his best to keep everything moving forward in a timely manner - He was always very polite and approachable, despite us becoming stressed at times, and we would go as far to say he has now become a friend.... Read more
Seller
29th May 2019 (6 years ago)
D David
We dealt with Sawyers for both our sale and purchase. Our home was presented to market quickly and extremely well, lovely photos taken and detailed floor-plans produced - all carried out and produced by Clive himself - which surpised us as we were expecting to have to pay for them separately to third parties. Clearly two of Clives many talents!
Our home was under offer in no time and after a short spell of negotiations our purchase was also agreed. 6 weeks later we were in!
We just wanted to thank Clive and his team for making the whole experience an enjoyable one, calls were always taken or returned promptly and we were kept updated on progress throughout. Thank you Sawyers.... Read more
Seller
29th May 2019 (6 years ago)
B Nicholls
Just completed on our house sale today and we would like to say how professional, informative and helpful Clive and his team have been when guilding us through the process of selling our house. Clive kept us up to date and would always contact us should there be any questions or procedures we needed to follow. As first time sellers Clive and his team dispelled any myths about Estate Agents. We will certainly recommend them to friends and family or anyone else in the near future.Once again a big thank you to Clive and his team.... Read more
Seller
9th May 2019 (6 years ago)
L Edwards
We were locked out of our flat at 8pm, Steven went out of his way to get us back in within the hour, excellent service!... Read more
Tenant
20th Feb 2019 (6 years ago)
W Baxter
Sold my house through Sawyers recently, Thank you to Clive and his team for making the process smooth and stress free and achieving a great price for my house in record time. Communication was fantastic and he went above and beyond to push the sale through to completion. Thank you Clive and the team.... Read more
Seller
28th Jan 2019 (6 years ago)
A Raath
I have had some extremely poor experiences with previous letting agents however I found Sawyers to be straightforward and communicative and ready to help in any way they could, would definitely come back to them again in future for a property!... Read more
Landlord
14th Oct 2018 (6 years ago)
Chopper
Rude rude rude!
Rude... Read more
23rd Dec 2017 (7 years ago)
D Marks
I was extremely pleased when searching for a property that Clive rang me after I passed my search criteria to him at Sawyers several weeks ago. Clive was efficient, professional and very helpful with a good sense of humour which personalised the experienced for me.... Read more
26th Sep 2017 (7 years ago)
C King
I had a difficult property to sell, at a very busy time of my life, and the staff at Sawyers were all perfect gentlemen, extremely helpful and encouraging, unfazed by any of the negatives and totally committed to reminding me of the positive aspects and the potential that buyers would see.
Nothing was too much trouble, advice was calm and available at all times, even on the very last day when there was a glitch, they were there to help and smooth the way, and to help me see the right approach.
I would wholeheartedly recommend using this local firm, all of the people in the office completely understand Stroud and it's nuances, can pitch the price sensibly and do not charge a fortune either. I was made to feel like a valuable customer and what could have been a really negative experience became an adventure!
Thank you all!... Read more
Seller
14th Sep 2017 (7 years ago)
P Stace
Rude and unhelpful... Read more
17th Jul 2017 (7 years ago)
J Freeman
Not sure what they are like as a agent for selling properties but as a agent for a sub contractor for housing repairs they are terrible. I never got paid for repairs I carried out on a few properties for then. I would avoid... Read more
8th Jun 2017 (8 years ago)
J Hardy
Very impressed!! We wish to express our appreciation of the professional and diplomatic way that Clive recently conducted both our purchase and sale through Sawyers Estate Agents.
At times the completion date looked almost impossible to meet, but Clive did not allow this to deter him from achieving the objective. We have been very impressed with your service and will recommend your services to our friends. Personal thanks to Clive.... Read more
Seller
27th Jan 2017 (8 years ago)
T Allsopp

I used Sawyers last year to sell my house. They did a fantastic job for a great price of just £999. The house sold in just four days of being put on the market and for the price I wanted. I was told by another estate agent that, although the agents' commission of £999 looked attractive, it would cost me more in the long run. How wrong can you be ?
I dealt with Clive at Sawyers for all but the initial valuation. He dealt with everything in an extremely professional manner and was always available to answer any questions. As with any house sale, there were a couple of problems; at one point I was looking for a gas engineer to service the boiler prior to handover and couldn't find anybody in the Stroud area who could do the work within the timescale. Having explained the problem to Clive I was soon contacted by Amber Heat who arranged to visit the house and carry out the required service.
I would certainly use Sawyers again. They are as they claim the 'Friendly Estate Agents' .... Read more
Seller
27th Jan 2017 (8 years ago)
J Jones.
Impressed! Previously had our property for sale with an online agent, but took it off after 3 months after only getting two viewings . Sawyers estate Agents selling fee was only £999 so decided to give them a try. We are so glad we did. Sawyers sold our house in two weeks. We had feedback after each viewing and were kept updated during the sale too. Highly recommend.... Read more
Seller
24th Jul 2016 (8 years ago)
J Simkiss
I have never experienced a phone call like it! Rang to get information on a property and was told not to bother booking a viewing as block bookings only, being taken and I would be wasting my time as the property will have gone! They would not consider doing an earlier viewing which I requested, as basically they said it is too much hassle doing individual viewings. Not quite the "customer service" I was expecting! Disgusted.... Read more
7th Jun 2016 (9 years ago)
K Bradshaw-Jones
Called to arrange a lettings viewing - spoke to a very unhelpful and quite rude lady who told me to call into the office to make an appointment instead of phoning.... Read more
14th Sep 2013 (11 years ago)