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Home
Estate Agents in Newport
Smooth Moves - Newport

Smooth Moves - Newport

24 reviews

18 Baneswell Road,Newport, NP20 4BP

Smooth Moves Newport are an estate agent in Newport. They mainly list properties in NP19, NP26 and CF82. Over the last 6 months, they've listed 10 properties, with 5 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on OnTheMarket.

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday Closed
Sunday Closed

View all details

Smooth Moves - Newport Reviews (24)

Have you used this agent?

All (24)

Seller (0)

Buyer (0)

Landlord (6)

Tenant (9)

General (9)

N Jones

Amelia and the team were absolutely fantastic throughout the whole process, from the initial meeting to enquire and right through to the handover of the keys. We are extremely pleased with the service, professionalism and attitude that Smooth Move have shown us. Highly recommended!... Read more

30th Jul 2021 (3 years ago)

T Laverty

Lovely staff, definitely the best estate agent I've ever been with as a tenant.... Read more

Tenant

28th Jul 2021 (3 years ago)

R harrison

Extremely helpful and made sure the move into my new home was as easy as possible.... Read more

Tenant

8th Apr 2021 (3 years ago)

A Dia

We recently moved house with Smooth Movies. Amelia was amazing. Did everything that she could to support us throughout the process. Will recommend their services to everyone.... Read more

18th Feb 2021 (3 years ago)

M Williamson

Wouldn’t trust this company at all! They lie, bully tenants and then when you complain they kick you out of the property. Failed to provide company complaints policy (4 months later still waiting) Office staff don’t know what they are doing and are extremely unhelpful, not able to give you a straight answer when you call and then fail to call back!! Deduction from bond not acceptable- attempted to charge for items within the property that were not our responsibility! Reported a shower leak and they failed to address the matter which cause damage to the property and attempted to claim the damages from my bond!!!! Avoid this company at all costs!!... Read more

Tenant

10th Jan 2021 (4 years ago)

Paige_aliceee

They respond as soon as possible and with our old agency we would always be chasing after them for serious issues but with this agency its so easy and feels so professional , they make things very simple and they also welcomed us with a cute card ! Would certainly recommend!!!... Read more

27th Nov 2020 (4 years ago)

D Tufft

The move was dealt with very quickly and professionally with all of the social distancing put in place. I felt very comfortable with the whole process Thank you for making it so easy. Daniel Tufft... Read more

26th Oct 2020 (4 years ago)

J Vaz

The agency was extremely helpful and understanding. Other than a few minor hiccups (mostly on my end), the transition from our old house to the new one was very "smooth". After dealing with several other agencies that were very difficult to comunicate with, I can happily say that Smooth Moves was impeccable. 10/10 would recommend... Read more

19th Oct 2020 (4 years ago)

L C

From our very first enquiry to the moving in date, Amelia & the team at Smooth Moves have been extremely helpful & professional. Highly recommend... Read more

16th Oct 2020 (4 years ago)

J Freeman

Not bad... Read more

8th Sep 2020 (4 years ago)

M B

Smooth Moves made our first major move a difficult and stressful affair. They mislead us about the move in date, which we planned our whole move around. This resulted in us having to stay in a hotel for 10 days prior to being able to move in! They flatly denied giving us the original move in date, even though I had a print-out from their website listing. We would not have made all our arrangements without the move-in date being specified. They simply denied what was told to us originally. When we next looked the website entry was also changed. We found them to be extremely unhelpful and inflexible about meeting times. It was always on their terms, no negotiation. We had to collect keys just before their offices closed, even though this was an awkward time for us, given work etc. When we tried to open the doors to the house, the keys did not work. We couldn't raise them on telephone so we had to go back to the hotel for another night. They were unapologetic even though this caused us major inconvenience (again). All throughout our 3 year+ tenancy they showed disregard for us as tenants. We kept the property in very good order (they commended us by letter after each inspection). However, we did not receive equal consideration with regard to our needs. Notifications of leaks, needs for repairs etc were met with delays and required constant follow-up to get any service. Documentation provided by them on more than one occasion contained major clerical errors that we had to point out (figures, names). We even received a full contract with all the personal details of another client (including bank details) filled in, instead of the blank document we were meant to receive. We deleted this and notified them, but were horrified that they are so lackadaisical and have so little regard for client confidentiality and privacy of information laws. On the whole I found them to be contemptuous of tenants and only interested in the financial gain they receive from the transaction. They are quick to follow up on payment errors THEY have made, but slow to respond to our needs. We paid on time, every time and kept meticulous records. Thank goodness we did as on more than one occasion I had to refer to these to see where their errors came in. We developed a good relationships with the landlord himself. On the landlord selling the house, he was happy to provide us with a glowing tenant reference. When we requested one from Smooth Moves, they wanted to charge us for the pleasure. I would NOT recommend them. The fact they mislead us, with serious financial and practical consequences for us, then denied it shows they cannot be trusted. The fact they continually showed poor administrative process, which is basic to their role, just adds to my recommendation to steer clear. If you want a headache, lots of frustration and poor relationship management, then go ahead and use them. I'd recommend you find property agents that are trustworthy and efficient.... Read more

Tenant

5th Dec 2019 (5 years ago)

C Goldstein

Awful woman to deal with. Seems like quite a few have similar experiences. Will never consider using them again. Contempt for clients, a bully to others.... Read more

17th Aug 2019 (5 years ago)

G Tibbs

I've been waiting 3 weeks for repairs to be done on the property i live at, ive been patient and called several times and been lied to, Alison (Owner) and Val advised that they were waiting on groves gas to quote for work to the shower, i called groves gas to confirm who advised they had quoted smooth moves over a week ago for the work, so a clear lie from both owner and representative from smooth moves, i was then advised that the quote was too high and they were seeking other quotes, secondly there was a leak from the upstairs flat which was reported a year ago which had caused damage to the ceiling and i have still been waiting on a repair for this! I asked for the landlords details and the very next day after sending an email i have been served with an eviction notice, it is illegal to serve an eviction notice for asking for repairs to be done so no reason was given on the letter, the rent has always been paid on time so i call smooth moves and spoke with Alison who couldn't give a reason as to why an eviction notice has been served giving 2 months notice to leave the property, a bit convenient wouldn't you say? as per the previous reviews below this seems to be a trend when you ask for repairs to be done! Avoid!... Read more

Tenant

1st Feb 2019 (5 years ago)

N George

Smooth Moves Newport made letting my property a nightmare. I've confusing dealings with them myself and had extremely poor feedback from my tenants. The staff caused needless delay in letting my property, it could've been let at least a month earlier had the letting agents not given incorrect advise to prospective tenants. Unorganized. Unprofessional. I would never use Smooth Moves again and urge anyone to use another agent. Dreadful.... Read more

Landlord

10th Sep 2018 (6 years ago)

C Allen

Alison and her team have been looking after me as a landlord since they opened their offices. I have always found their advice spot on. They are on top of market trends and have never let me down. In an emergency they have made themselves available after hours, and they do scrupulous checks on my potential tenants, which I have always found to be extremely reassuring. On many occasions they have gone above and beyond to provide me with research and figures when my mortgage companies have required it, and I would never hesitate to contact them should I be in a position to need to market one of my properties again, or wish to sell one. They take lots of photos, to truly represent the house, and give honest feedback.All the staff are very well trained which reassures me that I am not likely to get caught out on the stringent regulations that are in force. What more could a seller, or landlord want. Long may their excellent service be available to me and to others seeking a professional and efficient, value for money service.... Read more

Landlord

10th May 2018 (6 years ago)

P Laird

I’ve been a Smooth Moves customer for about 10 years, specifically using their tenant find service. Alison and her team have proved themselves to be efficient, courteous and professional at all times. They have been willing to give advice and guidance when needed, and have provided helpful reminders to ensure I remain compliant as a landlord. I would recommend them and intend to continue as a loyal customer.... Read more

Landlord

10th May 2018 (6 years ago)

T O'Brien

We have used Smooth Moves as letting management company for our properties for many years, during which time we have experienced an extremely professional and efficient service. Alyson and her team are always a pleasure to deal with, our properties are well looked after and any problems that may arise are always quickly resolved. Would definitely recommend Smooth Moves as a first class letting agent.... Read more

Landlord

9th May 2018 (6 years ago)

A Heathman

Absolutely love love love Smooth Moves. I have used their 'oober ' professional service to find tenants for my properties for the last 5 years. Alison and her staff are just fabulous. Their advice/ help has been incredibly helpful and they will always go the extra mile to ensure both landlord and tenant are happy. I can definitively recommend their services ????... Read more

Landlord

9th May 2018 (6 years ago)

R Coleman

Smooth Moves were recommended to us through a friend and as first time landlords they have been everything we’ve needed. They have looked after every aspect of our property and kept us in the loop every step of the way, I can’t explain how much peace of mind this has given us especially as we find ourselves living in a different country. I would recommend Smooth Moves to landlords and tenants alike, you’ll be in safe hands.... Read more

Landlord

9th May 2018 (6 years ago)

M Stephens

I have been renting through Smooth Moves Newport for six years. They have always been friendly and very helpful at all times. If there was a problem it was dealt with quickly and efficiently. I cannot thank the staff enough for their assistance. I would recommend Smooth Moves to anyone looking to rent in Newport.... Read more

Tenant

28th Mar 2018 (6 years ago)

N Price

Highly recommend Smooth Moves letting agents! I’ve never used a letting agency before or private rented but they made my experience a lot smoother! In almost a year & a half they have been very helpful when I’ve needed their help & nothing is too much trouble.. have no intention of going else where. Fantastic bunch of people! Thank you Smooth Moves..... Read more

Tenant

23rd Mar 2018 (6 years ago)

S Ahmed

I’ve been a tenant with these guys from 2016 and I have to say Alison and Joy have been lovely to me and my wife. Always reachable if I needed anything. I’m not sure the below reviews have the right estate agent as the comments sound nothing like these guys.... Read more

Tenant

23rd Mar 2018 (6 years ago)

D Elger

Have been using this company for over 4 years on two different properties and have received the very best service throughout. I would have no hesitation in using them again and also say that if I was a Landlord I would use them too. Well done Smooth Moves.... Read more

23rd Mar 2018 (6 years ago)

C George

What a professional and well run company. I have been a tenant of Smooth Moves for over a year and a half they are always curtious, friendly and professional. it's been a pleasure and long may it continue.... Read more

Tenant

23rd Mar 2018 (6 years ago)

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