Mortgage Service -
As a first time buyer I initially viewed a house through Peter Alan and later chose to purchase another house offered by another agent.
Due to this initial viewing I was put in touch with Anthony Gibbons who is a Mortgage Services Consultant at this branch of Peter Alan. At this point I had already spoken with a number of mortgage consultants within Newport so I thought this was going to be another phone call which would lead to nowhere, how wrong was I!
Anthony was extremely friendly and knowledgable on the phone, and I instantly noticed that there was no pressure to use his service, he just genuinely wanted to help and had good knowledge of the local area. As a result of this phone call I chose to meet with Anthony to see what he can offer me.
After this meeting I chose to use Anthony to assist me with obtaining a mortgage and as a result of this decision the whole buying process has been totally seamless. Anthony was able to access a wide range of competitive mortgage products and guided me through the whole process. Within a week of applying I had a fantastic mortgage offer which I really wasn't expecting to get due to my current expenditure.
They say that buying your first house is one of the most stressful situations that you will ever be faced with, but I can truly say due to Anthony's assistance, I have not had to worry about a thing.
Anthony is persistent in keeping track of the progress of the purchase, keeping in contact with all parties involved and really has gone above and beyond with the whole buying process, even when he didn't have to.
What's even better is that I have a lifetime membership with Peter Alan so will be able to use Anthony when re-mortgaging, for an extremely low fee!
Definitely a 5 star service.
I've painted, corrected and repaired the walls and doors including locks as they were in very bad shape when I moved in. As a thank you they charged me for having dust on top of the hob extractor cover 1 month after moving out.
I first came into contact with Crook and Blight in 2015 when I was looking to buy a new home. They couldn't have been better! There was no pressure during the viewings, they turned up on time and were extremely professional throughout the entire process.
Also as a landlord, my property became available during 2016, and after being unhappy with my current letting agents, I decided to give Crook and Blight a go.
Once again they were brilliant to deal with. Communications were excellent, they kept me in the loop at all times, and the feedback from the tenant was also extremely positive. I can safely say they are the best agents I have dealt with in Newport.
I arrived minutes late for a viewing. My fault as it wasn't until I followed the sat nav that I realised I was in the same street, but the street was blocked off halfway way. Sadly I had no phone call to check if I was still arriving, and passed the estate agent at the end of street. If their vehicles were sign written I could have waved the guy down to stop him from leaving. The girl in the office was apologetic. I asked for the estate agent to be called back, but he had another appointment to attend. What could they do better? Call their prospective customers before leaving a venue rather than calling the office.
Sarah and her team have been exceptional in helping me not only sell my home at over the asking price but also securing my purchase. The knowledge and experience between the team is second to none and I really felt like I had a personal service. haart went out of their way to find me a new home whilst keeping my buyer happy taking the stress out of the process completely. I really don’t know how I would have done it without them. Needless to say I have recommended them to friends and family without hesitation. Thank you once again to Sarah and the wonderful team at haart Newport.
Very pleased with the way the staff here dealt with the sale of my property especially Charlotte. Good 4 months of one buyer messing around she finally managed to confirm the sale.
Thank you for all your help.
Highly recommended estate agents for both sales and lettings. Professional friendly staff and brilliant additional services.
Absolutely shocking experience! Will never recommend to anyone, communication have been dreadful and most of the staff haven't got a clue what they are doing can't get over how they still in business hopefully not for long customers should be treated with respect!