I have dealt with thomlinsons for nearly 13 years and have always found the staff to be friendly if I had any issues they were dealt with as soon as they could I have mostly dealt with Jane Bruce at wetherby what a lovely lady Jane is my emails and calls were always replied to as soon as possible I have not ever not had a response Jane is knowledgeable on all aspects of housing matters and is a kind caring lady I would not hesitate to use thomlinsons again... Read more
Seller
22nd Jul 2024 (9 mo. ago)
I have to say Jane Bruce who deals with my letting is amazing, sympathetic, caring and helpful. Things are dealt with swiftly and efficiently. A real ????... Read more
Tenant
7th Feb 2023 (2 years ago)
C Donnelly
Thomlinsons are really good local estate agents , they helped me enormously when I was looking for my forever home in Wetherby , thank you to the team you’ve been amazing throughout the process... Read more
Buyer
24th Nov 2021 (3 years ago)
H taylor
A big Thankyou to Tomlinson's for being a great hands on Agent and taking good care and consideration in looking after both our tenants and our properties. I am especially thankful for their professional care during covid times when we were unable to visit the properties ourselves and for being so patient on the phone when they were sorting any maintenance work on our behalf. Thankyou.... Read more
Landlord
24th Nov 2021 (3 years ago)
M Bartha
5 stars service from day 1. Overall a great experience, they always response quick via phone or email. Problems are solved as quick as it is possible. Special thanks for Jane Bruce who provided an excellent service from the day I contacted the office first.
Thank you ????... Read more
18th Oct 2021 (3 years ago)
E C
Bad rental experience here. No keys given at check in, they hoped they'd been left in the house (doesn't fill you with confidence having driven 115 miles with a van full of your belongings). Also had no information on where any of the meters etc. were, nor did the landlord. After their 'deep clean' before we moved in (which I presume the landlord paid for), we found feaces under a bed, cigarettes between the sofa cushions, what seemed to be insects in the curtains and the cupboards were filthy, but they refused to return. Once they've got you committed to a property, they don't seem to care.
*Reply to their response below - We DID contact you at the time and you said you "would not be returning to the property." And no, I've not got the wrong agent.... Read more
Tenant
17th Jul 2021 (3 years ago)
J Auty
Really friendly, very helpful... Read more
3rd Jul 2021 (3 years ago)
M Manning
Possibly the worst Estate Agents in the Wetherby area.I phoned the office with a simple but specific query about a property, The woman on the phone was extremely rude, would not allow me to speak and was very dismissive.Customer service at its absolute worst.A stark contrast to my conversations with Renton and Parr and Hunters, where staff went out of their way to help me. Jayne/Julie, whatever your name is, perhaps consider a career where you don't have to deal with the general public as you're clearly not cut out for the role. Management take note, train your staff to understand the difference between customer service and customer disservice.... Read more
27th May 2021 (3 years ago)
C Aspinall
Thomlinsons are the management company for a flat I own. After leaving messages and emailing it took another call to get a response from the staff there who failed to provide any reassurance that ongoing issues are resolved. They then tried to blame the fact I rent the property out through another agent as the reason for any delays. If you can avoid using Thomlinsons I would. It's a shame changing management company is so difficult.
Try and avoid talking to Jane Bruce as she is rude, condescending, unhelpful and puts the phone down on you rather than listens and responds in a professional and helpful way.... Read more
Landlord
11th May 2021 (4 years ago)
C Hawkins

After speaking with Anna in regards to our rental property we were getting on fine. Until I had the unfortunate event of speaking to her colleague Jane, who may I add has a horrible attitude.
We have moved into a property which has rats in the loft, was thick in dust and spiders nests and has ants flooding under the front door (not ideal when I'm pregnant). After sending a polite email to Anna explaining my issues, her colleague Jane then called me to say 'she was going to lay it out straight for me' (very rude way of opening a call with a customer) and that we would have to pay a £300 fee if we were to move out. I was only trying to simply ask Jane a question which was what is my right as a tenant in this situation, well how dare I ask! Jane then started raising her voice down the phone saying 'I am not going into this with you, I am here to lay it out straight for you and thats it' and then terminated my call.
On top of that I had one other occasion with Jane who was again, unfortunately filling in for Anna which I wish was not the case. She asked if I have any CCJ's or credit defaults, which I do not and neither does my partner, being two young professionals who work hard to keep our credit scores in good condition. She was then asking numerous times in a condescending way 'are you sure because you need to tell me now if you do' as though to doubt that we can even pay our way in the world and afford to pay our rent on time. Very much the worst estate agent employee I have ever had to deal with.
Worst customer experience I've ever had from an individual, thanks for nothing Jane, not exactly an exemplary employee of Thomlinsons.... Read more
Tenant
22nd Apr 2021 (4 years ago)
Cs116
when you enquire about a property at £750,000 and the lady who answers the phone doesn't have a clue what she is talking about or doesnt even no any details about the property bit of a bad job... Read more
17th Mar 2021 (4 years ago)
E C
Bad rental experience here. No keys given at check in, they hoped they'd been left in the house (doesn't fill you with confidence having driven 115 miles with a van full of your belongings). Also had no information on where any of the meters etc. were, nor did the landlord. After their 'deep clean' before we moved in (which I presume the landlord paid for), we found feaces under a bed, cigarettes between the sofa cushions, what seemed to be insects in the curtains and the cupboards were filthy, but they refused to return. Once they've got you committed to a property, they don't seem to care.... Read more
Tenant
12th Mar 2021 (4 years ago)
A White
Good website, can download brochure on properties for sale... Read more
12th Oct 2020 (4 years ago)
D Bligh-Dobson
Brilliant Estate agents.... Read more
26th Jul 2020 (4 years ago)
D Baker
Myself and my partner have been renting with Thomlinsons for almost a year and they have been the best estate agents we have been with. They are very understanding, friendly, supportive and always happy to help no matter how big or small. We feel extremely comfortable with them and enjoy catching up for a chat. Highly recommendable and you’ll have a pleasant experience with them throughout.... Read more
Tenant
23rd Jul 2020 (4 years ago)
D Gormley
Thomlinsons have looked after my property and tenants for over 10 years. I am extremely pleased with their professionalism and expertise. They fully manage my property which gives me so much peace of mind. Any jobs are completed quickly with minimal involvement from myself. I’m sure they have looked after my tenants well which is important to me as a landlord. This has led to my tenants tending to stop long term. I’m so glad my property is managed by them and I would not swap to anyone else.... Read more
Landlord
14th Apr 2020 (5 years ago)
G Lewis
Very friendly and professional. Did a fantastic job selling our home. Special thanks to Sara!... Read more
Seller
24th Mar 2020 (5 years ago)
A Haigh
Great in a crises. Sorted accommodation for my tenants whilst doing an emergency boiler and piping repair whilst I was 180 miles away. Thank you... Read more
Landlord
6th Mar 2020 (5 years ago)
S Sainty
We have used Thomlinsons as agents for letting our house, whilst we were out of the country, for 7 years. We have always found them to be very helpful and courteous, with any queries sorted out swiftly and amicably, by email or telephone. An excellent company that we highly recommend.... Read more
Landlord
4th Mar 2020 (5 years ago)
P clarke
Rental department helped me massively. Not previously familiar with the area, but they gave me great local knowledge to get me in to the right place.... Read more
Tenant
25th Jan 2020 (5 years ago)
D Thornton
Very friendly and helpful ????... Read more
23rd Oct 2019 (5 years ago)
J Smith
We just bought a house with Thomlinson acting on behalf of the vender. They were always polite and professional despite the delayed caused on our part. Pick of keys was easy and the sold sign went down immediately which I’ve never seen from an estate agent before. Thank you again... Read more
Buyer
6th Mar 2019 (6 years ago)
L Pettit
A five star review for a 5 star estate agency! Being remote from the property we were selling, Ben Pottinger and the team were there every step of the way being professional, efficient and responsive until completion.
Thank you to a great team at a top notch estate agency!... Read more
Seller
26th Oct 2018 (6 years ago)
A Hall
The Sales Team at Thomlinsons, Sara, Ben and Keith have been fantastic. They were all very helpful, informative and cheerful. Moving house is a stressful experience and only with their help and intervention in dealing with the buyer's estate agent, the buyer's solicitors and by keeping us informed all the time that the move became less painful. My wife and I were extremely grateful for their services. Not only do they offer the best value for money but the best service. Thank you again Sara and Ben, and of course Keith.... Read more
Seller
12th Oct 2018 (6 years ago)
L hall
Deserve no stars. I tried calling Thomlinsons to make an offer on some land in South Milford on the 28.12.17 I was told by Anna that Peter would call me on the 02.01.18...No call! I phoned again on the 3rd and spoke to Ben he just told me that Peter was dealing with the land and he would get him call me...He didnt call me. 04.01.18 I emailed them through the on the market website...still no reply! Phoned again on the 05.01.17 and spoke to Anna she told me she would get Pete to call me. Now the 8th Jan I give up!! My house sold in less than a week in November.. I am sooo glad that I didnt use Thomlinsons. If the vendor of the land at South Milford ever reads this I would suggest that you use another estate agent!!!... Read more
Buyer
8th Jan 2018 (7 years ago)
S Harris
Thank you for first class service from sale to completion of our house in Scarcroft. I will have no hesitation in approaching again in the future should we decide to sell our current house.... Read more
Seller
7th Dec 2017 (7 years ago)
R tomlinson
Sold a property through Thomlinsons recently.
Fantastic service and dogged determination to see a complex drawn out sale through! Great!
Ray T.... Read more
Seller
6th Dec 2017 (7 years ago)
E Briggs
All staff in the sales team are extremely friendly and helpful and have provided excellent service! Thank you to Sara, Keith and Ben for your smiles and a cuppa!... Read more
22nd Nov 2017 (7 years ago)
G Clarkson
We have just sold our property through Thomlinsons and we couldn't have been happier with the service they provided. The selling of our property was stressful to say the least with lots of bumps along the way that were out of anyone's control. However the guys at Thomlinsons always went above and beyond to help us out whenever and wherever they could. They have to be the most helpful and friendliest bunch of people we have ever had the pleasure of working with. The communication and regular updates were constant and someone was always there to help with anything we needed, from simply answering enquires to chasing other agents and solicitors. If you ever want to sell your property with peace of mind we would always recommend Thomlinsons. If we could add to the stars we would!!!... Read more
Seller
2nd Nov 2017 (7 years ago)
A Pearson
After having some bad experiences with estate agents, it was great to do business with the guys at Thomlinsons! Friendly staff who all went above and beyond what we needed to find our dream home. Thanks guys!... Read more
26th May 2017 (7 years ago)
A Bushell
Friendly staff with competitive rates.... Read more
26th May 2017 (7 years ago)
T stifman
Given 1 star because it is not possible to give 0. Avoid them at all costs! We paid them to fully manage our rental property for 3 years and they did anything but. We had to chase for rent on numerous occasions as Thomlinson's failed to notify us the tenants hadn't paid. They charge ridiculous amounts for repairs so we ended up organising them ourselves. To top it all off the house has been handed back to us with damage & we're told it's wear & tear....how are rips & stains on what was a brand new carpet wear & tear?! And that's not all by a long shot, the list goes on. We have used other letting agents in the past for a different property & never had these issues with them so heed my advice and take your business elsewhere!... Read more
Landlord
3rd May 2017 (8 years ago)
L Smithson
Friendly and knowledgeable staff, did a brilliant job thankyou!... Read more
23rd Apr 2017 (8 years ago)
C Hartley
Very efficient and friendly... Read more
20th Apr 2017 (8 years ago)
P Jackson
rental property in a right state from the word go. Many things not fixed throughout the 2.5 year tenancy - including 6 months of that time without heat. There's many other letting agents out there - choose one of them instead... Read more
Tenant
22nd Nov 2016 (8 years ago)
B Brennan
Lots of problems. The tenant left owing rent. Repairs were very slow to be done if at all and not competitively priced.... Read more
S Smith
Great estate agent, would highly recommend. They were friendly, helpful and went above and beyond to get the purchase through swiftly.... Read more