All in all, I think I was expecting more than “just adequate” from such a large firm. I use another solicitor in the firm for my personal/business matters who performs on a much higher level than the property squad.
There seems to be a lot of staff dealing with the booking of viewings, so a lot of of double calls/emails about individual viewing requests.
A word file property questionnaire, which was completed at the start and emailed back, never seemed to be referred to. This led to being constantly asked to answer questions which could have been answered by checking it.
Staff, however much they were briefed about my desires and needs for the sale of a post divorce renovate and sell (so a financial cut and run with a low end figure on my end of what I’d accept), could never take it upon themselves to act proactively on my behalf and it always seemed like I had to make the strategy as to how to go about the sale of a house.
Communication wasn’t great around the time of the initial sale date and little came in terms of updates, especially as it was a weekend. I expected some information on the Monday. In the end I emailed on Wednesday to get information, all of which I thought I shouldn’t have to make the first move on.
3rd Dec 2022 (1 year ago)