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- Twocan - Newent
Twocan - Newent
Opens Monday at 8:30am
Rivers Meet Cleeve Mill Ln, Newent , Gloucester, GL18 1DS
Twocan Newent are an estate agent in Dymock. They mainly list properties in GL20, GL16 and GL2. Over the last 6 months, they've listed 1 properties, with 2 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on OnTheMarket.
Opening hours
- Monday 8:30am - 5:00pm
- Tuesday 8:30am - 5:00pm
- Wednesday 8:30am - 5:00pm
- Thursday 8:30am - 5:00pm
- Friday 8:30am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
Twocan - Newent Reviews (48)
Have you used this agent?
31%
4%
2%
2%
60%
All (48)
Seller (1)
Buyer (2)
Landlord (2)
Tenant (19)
General (24)
J Parker
They don't care about you or the state of your property as long as you pay your rent. Anything they DO repair, breaks again in no time due to using cheap, inferior parts. In fact the property itself is made from cheap, inferior parts and looks like it will collapse despite being a fairly new property.
Tenant
22nd Apr 2025 (4 weeks ago)
Z Larsen
All two rivers care about is money and I moved into a home of two rivers and was never touched they never done my boiler on time and kept cancelling my home is absolutely disgusting and I also been informed by someone from two rivers that they want do no work as they waiting for the bungalow to get so bad they will throw everyone out and smash down the bungalow
Tenant
25th Jan 2025 (17 weeks ago)
P James
Not just a bungalow they give me & my wife a home 1999 my wife fell over and broke her ankle three plates and six pins the pain she went through people make a claim why & I fell up steps in Dec 15th 2023 why didn't I make a claim why not the council fault I have two left feet the worst thing was I can't drive my car so I scrap my with 11.mths m.o.t on it I know the pain in my left knee was so painful so now I have a mobility car to drive now people keep saying to make a claim money no good for me tworivers housing give me the best ever a home we love it ????
15th Oct 2024 (7 mo. ago)
O Tingle
Don’t seem to care what housing situation they may leave someone in. No empathy or care whatsoever.
8th Oct 2024 (7 mo. ago)
J bailey
Great place to work
6th Aug 2024 (9 mo. ago)
Anne
The NEW Kitchen is awful. Water leaking under kitchen floor .Have complained many times no response.
Poor customer service.
27th Jun 2024 (10 mo. ago)
S Tomlinson
Bidded on a property was successful , can't even give an update of when the property will be available for us to move into so stressful ????
Buyer
3rd Jun 2024 (11 mo. ago)
C Freeman
Had a worker at our house and must say what a lovely bloke. Credit to your staff.
25th Mar 2024 (1 year ago)
C Wright
Absolutely awful, I genuinely don't have anything good to say about this company. Want rent for house that are so badly in disrepair they've made me ill, and both my children. There is absolutely no communication but when you do get communication, it usually lies.
Tenant
24th Jan 2024 (1 year ago)
K Robinson
Whilst there have been times Two Rivers haven't met expectations, on each occasion they have been open about it and committed to putting things right.
They are an organisation who you can work with.
They are supportive, open and transparent, committed to continuous improvement and very much Tenant focused.
There will always be problems, thats Housing and that's life- but I would choose an organisation with the right ethos, such as Two Rivers, over implied perfection any day.
Thank you Two Rivers for listening, engaging and supporting not just myself but others I live in proximity with.
Tenant
18th Jan 2024 (1 year ago)
D !
Disgusting how they treat their tenants. Worse housing I've ever been with
Tenant
14th Dec 2023 (1 year ago)
J tom
A company that has fallen so far from what they started off as. Left without heating and hot water for 3 days (so far), no communication, potentially will be 5 or more days as it's the weekend and they have told us nothing. Tenants with health issues the get worse with cold abandoned. Appalling company, poor service, quick enough to send passive aggressive letters though! Avoid!
Tenant
21st Oct 2023 (1 year ago)
Minnie
Corrupt company building illegal structures, needs to be shut down by the council
4th Sep 2023 (1 year ago)
R Hackman
under staffed and I assume therefore underfunded, whilst polite and helpful over the phone they don't have the staff to do any maintenance or solve any queries, very concerning when dealing with properties
10th Aug 2023 (1 year ago)
S Cranney
first class service
18th May 2023 (2 years ago)
S Jane
Lied to me about there being no abestos in my property so I signed the tenancy, when I finally got the survey results, it's in every ceiling. I could've hung something up in my child's room!!!!! Shocking and disgusting, strongly advise you all ask for a copy of your survey results! As clearly two rivers don't put you or your health first!
Tenant
21st Mar 2023 (2 years ago)
D James
The day after Nan died they put her bungalow on there site for bidding war then the day of her funeral they was pestering us bout a fence
17th Mar 2023 (2 years ago)
S Brown
Can't believe these people are a charity!
Actively encourage people to tell lies
5th Mar 2023 (2 years ago)
L hammer
two rivers are bone idle and like telling lies to cover their own backs they promised to send a cleaning company around my flat when I had raw sewerage in my bathroom caused by a blockage in the sewer they did eff all about it and expects me to put up or shut up I'm seeking legal advice against their lack of knowledge about health and safety
Tenant
7th Feb 2023 (2 years ago)
S Baker
I think two rivers housing is not transparent they tell lies they think more of the money than tenants and underhanded and different members of staff tell lies
Tenant
18th Nov 2022 (2 years ago)
V off
Easy site to use and to navigate
3rd Nov 2022 (2 years ago)
J smith
Very polite lady spoke to us , restores your faith in humanity!
22nd Aug 2022 (2 years ago)
N Hogg
I have had two rivers housing association for my last 3 houses can't complain about them as they have always done there best for my family haven't got a bad word about them on the other hand I had a flat with whydean and all I can say is there repairs are a joke as my repairs was done the week I moved out after waiting years for them to be done
Tenant
27th Jul 2022 (2 years ago)
B Stefanowicz
Not fit for purpose
I have been living on Park End Road in Gloucester. I have been complaining for four and half years about downstairs neighbours who regularly held full blown discos until 6-7am, they even brought loud speakers and microphones. After all those years of complaining I eventually was given access to an app to report noise but at the same time was informed that apparently I was making noise as well. Having had enough, I moved out to a privately rented property and never looked back. My advice to others - avoid 2rivers housing at all costs if you can.
Tenant
18th Jul 2022 (2 years ago)
S Baker
My neighbours down stairs at 11 cornsh houses buckshaft road Cinderford Gloucestershire GL143DX not long had a new kitchen put in now thay are going to waste more money putting another one in there why are two rivers housing wasting money the kitchen I seen it when it was completed about one year ago
21st Apr 2022 (3 years ago)
L Cauchi
Worst landlord I've ever been with in my life do not communicate with their tenants or them self's. Stay well clear if you can find a better landlord.
Tenant
19th Apr 2022 (3 years ago)
D Bowkett
The contract company they use for repairs totally useless reported a fence was rotten and needed replacing it was four posts and twelve planks after five vists each time being told can,t do it today for stupid reasons that should have sorted when job was lòoked at
Now being told have to wait another three weeks for it to be done after waiting months in first place
Landlord
14th Jan 2022 (3 years ago)
A Lane
Good landlord, never had a problem.
Landlord
10th Jan 2022 (3 years ago)
H (GenieUK)
Reporting damp and mold on our ceiling roof in the kitchen resulted in a 5 day wait for someone to come out. When they did arrive no problem was found and we were left being told we needed to clean it ourselves, a few days after cleaning the mold off the very damp ceiling parts of it are falling down into the kitchen, water is dripping every few seconds into the kitchen, called two rivers who advised this is a Non urgent repair and call back the following day, they could not even be bothered to take notes on the current call with them at the time.**Update 9 Months on we are still waiting for this to be fixed fully after the celing was replaced a month ago and left with 2 - 3 inch gaps between the wall an the new plaster boarding.....
Tenant
10th Dec 2021 (3 years ago)
M Gower
Find Two Rivers really useful and helpful. Good website that has most of the information you need without having to ring them.
9th Sep 2021 (3 years ago)
A Morgan-Clark
They are clueless. We've been in one of their properties over two years now, waiting for them to sort an ongoing chronic damp problem so we can decorate and carpet. It took them until August of this year to send out a surveyor to confirm we have damp. A few weeks ago we had all the cavity wall insulation removed... and heard nothing since. Now we have a damp house with no insulation. Every repair has to be chased up again and again and again, with nobody seeming to know what has been done, what's finished, what needs doing. "Oh, I thought that was done." "Oh, I don't know anything about that." "Oh, that job's marked as complete." Makes me wonder what we're paying rent for.
Whether they'll finally put the time, money and effort into resolving this issue properly remains to be seen. They seem happy to patch up and wait for problems to reappear - in fact, that was their first proposed solution to the damp in the kitchen and living room, despite the problems having started years ago for the previous tenants. In fact, when we first reported the damp in the living room we were told that repairs were 'outside of their budget'. I wonder what would have happened if I'd replied that rent was outside of my budget?
UPDATE: They have finally received the report from the contractors they hired to look at the damp problem. They refuse to share the report with us, but have confirmed that they won't be doing anything to resolve the issue. This will be our third Christmas in the house, and we are still unable to carpet the living room due to the damp, though they might send someone to again replaster over the damp problem in the kitchen - meaning that in a few months' time the problem will reappear again. In any other industry charging people a fee (rent) for a service you refuse to provide (a decent, warm home suitable to bring a family up in) would be fraud. Yet in the housing market it's seen as fair.
FURTHER EDIT: we have now spent three years in a damp house that has lacked cavity insulation since September (seven months ago). We still have not heard anything about the damp coming through the chimney breasts, despite them saying they would do something in February. We are again chasing them to do the repairs they said they would, and to find out why they haven't followed up emails they said they would respond to. We have spent three years in a house with walls too damp to paint, and floors too damp to carpet, and they don't care at all.
FURTHER EDIT
They took down the damp plaster and remastered about six weeks ago. The damp took three weeks to start showing again. They have come and looked again, and gotten a quote for tanking the walls. They refuse to spend the money, so will be sending someone to bond and paint over the damp plaster again. Shameful and incompetent.
FURTHER EDIT (2021) - they're coming out again to remove the chimney breast in the living room again, as it's damp again. Talk about deja-vu...
Tenant
28th Jul 2021 (3 years ago)
T Hartland
Better service then their rivals!
13th Jan 2021 (4 years ago)
K Holder
Myself & my partner moved into out apartment just over 2yrs ago, which is a shared ownership with Two Rivers. Ever since we moved in we have had nothing but problems, repairs after repairs and no rush to come and sort any of it out we have a 20mth old toddler aswell. Communal area has issues of not a secure safe fire door, flooring pulling up which has been reported by us and inspectors several times yet nothing being done about it! Broken windows, damp & mould coming into house..... reported several times aswell and no-one has been out. We pay you £40 a month service charge to do things to the property and yet no one bothers to come out or no one replies to our complaints. Im seriously getting fed up of you happily taking our money but never coming to sort the problems. I wish we never brought the place. What we thought was our dream first home has turned into a disappointment. Several inspectors have been out on your behalf to report about the building i know there is issues as they have told me and reported it back to you but you have not done anything. My partner sent a email last night stating the problems again and saying we will stop pay. Now all of a sudden we have a reply and someone may come out next week!
Buyer
14th Oct 2020 (4 years ago)
J Joyce
Most appalling customer service and help I have ever received of anyone made to feel a victim and really worthless. Basically I was ringing Two Rivers housing to ask for a little bit of help which I have never had to do before in my life but because of the current situation it came about that I needed a little financial help so you think in this current situation and all the help and love everyone is doing to help each other like shopping for others and just generally making sure everyone is getting by and offering the help when they need it well its safe to say Two Rivers housing is not one of those people my my first conversation started with a lady called Sally and she was really charming (this is sarcasm!!)
First this lady started off point blank straight away saying they wont help me and if I was struggling to go to universal credit so instead of trying to help people stay away from that she pushes more people towards the benefit route yeah great sally lets put more strain on the government and the system because that will help, I wouldn't be able to get the benefits as I don't qualify and all I was asking for is help with one months rent not six months just the one so why would I go down that route when I was offering to pay it back the next month when I returned to work, this is when she started to really pick her voice up and said if I am struggling then I am to go to the food bank yet another organisation which is struggling in this crisis, Two Rivers Housing seems to want to push you away to people that are struggling instead of helping you in the first instant. Well the conversation continued anyway and sally then started to scrutinise my pay and what I spend my money on well all I would like to say is I hope you don't end up in a situation like this and and I hope your not met by some one like yourself.
So I spoke to her manager and to keep the story short she was the exactly the same as Sally I forgot her name which I suppose is lucky for her well after 20 mins with sally and then another 30 with her manager screaming down the phone to me they agreed they would help as long as I would pay the money back over the next three months which I agreed as I needed the help. All I can say is why should it take two phone a hell of a lot of scrutinising just for them to finally help I have been waiting a year to get on the tenancy after a month I never heard off the housing adviser again and no one has ever chased it back up just forgot a left it alone possibly could of signed it on the 6 month inspection but no one came to that. In the end I took other methods to get help as i didn't want to owe anything to these people or feel scrutinised like a did i can safely say they make you feel like this ,i didn't get any help of them.
Seriously need to improve your care for customers and attitudes in this current situation your no help and should really feel shocked that you have members of staff like this.
I must add a positive the lovely lady who transferred me two these two people was really lovely and compassionate and you could tell she cared unfortunately she was just a call adviser but would of rather spoke to her than the other two unsympathetic women.
Thanks
Tenant
30th Apr 2020 (5 years ago)
T Hainey
Great working environment.
6th Mar 2020 (5 years ago)
J Freegard
Nothing to add!
6th Mar 2020 (5 years ago)
C Slatter
Luxury accommodation lovely houses
20th Feb 2020 (5 years ago)
C Barton
We have lived in a bungalow now for six months, in that time we have to call out almost 30 times for repairs. The bungalow was given to us in terrible condition and our clothes and furniture have been destroyed by damp which we were told wasn’t real until it nearly flooded my mothers bedroom. Our kitchen floor was crumbling away and every time me or my mother call up we get fobbed off or faced by rude staff. The surveyors ate completely incompetent and tried to say my mothers bathroom that she had put would have to be taken up because it wasn’t up to standard to which we knew was as we had all the spec. Both my mental and physical health has suffered and so has my mothers as we are both disabled. I’m absolutely appalled by this disgusting organisation.
Tenant
17th Feb 2020 (5 years ago)
D Andrews
Two Rivers Housing have been so helpful & friendly.... repairs are dealt with quickly & to a good standard.
Tenant
12th Feb 2020 (5 years ago)
F bouncingbelle01
My name is Faye Griffiths I have lived in my two bed bungalow for 8 years, a year ago I applies on homeseekers for a 1 bed in the Lydney area having been diagnosed with alzimers I am hurt and upset that nothing as been done to help me in order to move because of two rivers incompetency was moved from banding gold down to bronze now back to silver .Many times I have tried contacting them to help me but have got nowhere . very angry is not the word right now.
7th Jan 2020 (5 years ago)
P Tomlinson
been waiting some time for them to make a decision on wether or not i am allowed a new shower, as the house was advertised as having a wet room but since the work two rivers have done it doesn't work anymore ìve phoned and all i have got is thst we will get back to you and stll nothing yet your behind with rent and they are quick to phone to ssk were it is . they should be helpung their tenants more .
Tenant
15th Dec 2019 (5 years ago)
b57ecv
Very poor indeed, they have no Care ethic towards there residents who rent property's from them.
Tenant
29th Oct 2019 (5 years ago)
D Jarvo
These are my own personal views - Disgraceful "not for profit" business who on many occasions charged for things that they should not have for a severely disabled man living on his own. If it were not for the keen eye of a family member the man would have gone into debt considerably without question. Allow people to do as they please irrelative of neighbours i.e. allowing dogs in upstairs flats left in all day / no parking laws / messy unkempt front of properties / gardens and do nothing when you try to complain. If you have an issue that will cost them money they back each other with no idea of the personal cost to the "tenant". Thank my lucky stars I have not got to deal with these "landlords" again. Even though the property was bought (before this "charity" took over) we still had to ask them to do anything and it still feels like they own it and you in relation to your "home". Sold place as I could not deal with the stress / complete dead end. Home ownership should not be like this. Buyer beware.
Seller
2nd Oct 2019 (5 years ago)
S Hurley
Very welcoming and helpful staff.
13th Mar 2019 (6 years ago)
Jade
Been with two rivers over a few months now and haven't had one problem. Everyone I've spoke to and seen have been so polite and helpful. It's such a shock coming from Severn vale who were absolutely disgraceful to these guys who are amazing
2nd Mar 2019 (6 years ago)
J palmer
Spoke to an absolutely lovely lady Helen today about a possible exchange very helpful seem really nice thank you do much for helping to clear up some reviews on other sites glad to see a company that won't take nonsense
14th Jan 2019 (6 years ago)
K Meaker
The staff, are very helpful & will sort out any problems that you may have, with Payments etc.....
28th Mar 2018 (7 years ago)
W Jones
They are increasing the estate management charge every year at rate EXCEEDING TWICE the rate of inflation and yet they have halved the number of grass cuts they perform. Dick Turpin was more honest in letting people know he was robbing them by waving a gun at them
18th Feb 2018 (7 years ago)
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