They are clueless. We've been in one of their properties over two years now, waiting for them to sort an ongoing chronic damp problem so we can decorate and carpet. It took them until August of this year to send out a surveyor to confirm we have damp. A few weeks ago we had all the cavity wall insulation removed... and heard nothing since. Now we have a damp house with no insulation - a great place to live in. Every repair has to be chased up again and again and again, with nobody seeming to know what has been done, what's finished, what needs doing. "Oh, I thought that was done." "Oh, I don't know anything about that." "Oh, that job's marked as complete." Makes me wonder what we're paying rent for.
Whether they'll finally put the time, money and effort into resolving this issue properly remains to be seen. They seem happy to patch up and wait for problems to reappear - in fact, that was their first proposed solution to the damp in the kitchen and living room, despite the problems having started years ago for the previous tenants. In fact, when we first reported the damp in the living room we were told that repairs were 'outside of their budget'. I wonder what would have happened if I'd replied that rent was outside of my budget?
1299 days ago