I iman
Moved in in October 18th 2021, we are January 26th and the default heating system is still down. I still have no heating in my place. No follow-up, unprofessinal and rude responses when asking for repairs to be taken care of. False apologies and no real solution provided, and I am paying extra electricity as I finalllllllllllllyyyyyyyyyyyyyy sent out portable heaters after screaming that the weather was going to -4 degrees. In January.... Read more
Tenant
26th Jan 2022 (3 years ago)
L Gatzke
To anyone looking at listing with the Vesper Group.
I am a potential buyer and trying to arrange a viewing for one of their listings for the past 4 weeks. I have been unable to get through to their sales team and have been promised multiple call backs. Nothing happened.
So think again when listing, because the customer service is nor responsive and not professional. I would list my property with a different agent.... Read more
14th Jan 2022 (3 years ago)
P Kung
I had a very good experience with Vesper. The whole process, from apartment purchase, preparation for my arrival, along with BNO visa-related matters, were all handled very well by Selene. She is efficient and responsive, and is always willing to provide suggestions that are tailored to my specific situation or needs. On my arrival, her Manchester colleague, Chris, was also very helpful with his local knowledge and experience, which helped with my adjustment to a mew environment. I would highly recommend Vesper.... Read more
Buyer
1st Dec 2021 (3 years ago)
S Luan
I have rent a flat in London through Vesper Group. From selecting the house to signing the contract only experienced a few days, their efficiency is very high. Since I'm not in UK, I cannot view the flat in person, I'm pertubed at first. But Robyn help me solve everything. I had no experience to rent a flat so I asked her many questions, she always happy to answer no matter what the issue. She is so nice and I really appreciate her. Would 100% recommend. Both Vesper Group and Robyn!... Read more
Tenant
28th Oct 2021 (3 years ago)
U .andrius
The agency has been very professional and helpful the two years of our contract. They are very quick to respond to any queries and been easy to keep communications. Chantelle was very helpful during our check out process and explained everything in detail what needs to happen. Highly recommended!... Read more
Tenant
26th Oct 2021 (3 years ago)
H YIHONG
Great experience, my associate gave me the information i need very efficiently. Even after signing the contract, all helps are offered really quick
just one small thing about moving in, my details are not fully delivered to the concierge, so it took a bit longer than expected to move in. But all actions done given the situation were good... Read more
Tenant
8th Oct 2021 (3 years ago)
A Love
I had the privilege of being assisted by Chantelle. She was extremely helpful and responsive to any questions raised and was always on hand to provide regular updates. Would certainly recommend this company!... Read more
11th Aug 2021 (3 years ago)
J Meneghini
I have rented a flat in London through the Vesper Group. Not being able to view the flat in person as I moved from abroad, I was a bit nervous at first. Chantelle and Robyn both went above and beyond in ensuring that the flat would be a good fit for me and my partner. Even after moving in they continue to deliver the same level of professionalism and fast responses to any query I have.
I cannot recommend Chantelle, Robyn and the Vesper group enough. Definitely a good letting agency!... Read more
Tenant
8th Aug 2021 (3 years ago)
F Backhaus
Amazing experience with Vesper! Rented an apartment in Manchester with them for 2 years, never had an issue. It was a pleasure to be able to handle the entire renting process online, even signing contracts and making payments. They have an amazing staff as well.... Read more
Tenant
2nd Jul 2021 (3 years ago)
H Groody
I've recently rented a property through Vesper and was a bit nervous due to a bad experience with my previous letting agent but the experience so far has been really reassuring - I've found them a very straightforward company to deal with. Chris conducted the viewing and manages the property personally and has been friendly and helpful from the start with any questions or issues I've had. I would reccomend them.... Read more
Tenant
28th Jun 2021 (3 years ago)
M

Worst agency I have ever seen or experienced. Extremely unprofessional. I highly recommend you find another agency that will not scam you.
We moved to a property with faulty working boiler!
They purposefully sent us a 3 years old gas certificate and hid the most recent one which showed the error in the boiler, just two weeks before we moved in.
Then they attempt to illegally terminate our contract on a Saturday night asking us to leave by Monday morning, without the legal minimum notice. On the 2nd day of moving in during a pandemic. They also refused to find us another place or take responsibility for their mistakes.
Reply to the agency's comment:
- That's a lie, we had to request that certificate 3 times until you sent it to us. It also showed the error in the boiler 2 weeks before we moved into the property
- Do you mean the £50 that you only offered us last week, 10 months after the incident? do you think that's appropriate response to us spending 10 days without any hot water and you attempting to illegally evict us?
- You also refused to follow what the contract says and sent your lawyer to harass us.
- That's not true, you told us that the boiler will take a month to be fixed, even though 2 different engineers that you hired said it can be fixed in 2 days.... Read more
Tenant
7th Jun 2021 (3 years ago)
O Alhuwaidi
Amazing experience. Extremely professional and very quick to reply to any questions. I had a bad experience with renting apartments in the past but Chris in the Manchester area and everyone else always made sure that I was well informed and comfortable at every stage.... Read more
Tenant
5th Jun 2021 (3 years ago)
M Mathers
Probably the best estate agents I have had! Moved into Local Blackfriars Apartments, Manchester during the pandemic which meant we couldn't view the property in person. However as soon as I walked through the doors, the place looked even better than what I was expecting. Massive thank you to Chris who is always happy to help no matter what the issue. Would 100% recommend.... Read more
Tenant
3rd Jun 2021 (3 years ago)
A Ralphs
Recently let through Vesper and the whole experience has been brilliant. Viewing and signing was incredibly smooth thanks to Robyn who really went the extra mile for us. Since letting they've always been very prompt to respond to any issues we've had in the flat (James in particular is amazing). Best letting experience we've had, would highly recommend.... Read more
Tenant
6th Nov 2020 (4 years ago)
T L.
Poor communication. Does not respond to inquiries and emails.... Read more
10th Sep 2020 (4 years ago)
G Aliev
The flat I rented through Vesper Group has several issues. The agency promised to fix them when I was first shown around but almost two months have passed now and nothing has been done. Their agent admitted she "forgot" to add these repair issues to the landlord's tenancy conditions and now they are washing their hands alleging that it's the landlord responsibility and nothing was in written. I feel frustrated and scammed. I would have never go ahead with the tenancy if I knew the issues were never going to be fixed. I have reported Vesper Group to the council tenants' intervention team so they will be aware of this company and their dodgy procedures.... Read more
Tenant
12th Aug 2020 (4 years ago)
R Lynch
I had a great experience with these guys. I couldn't recommend them more. Very professional and went the extra mile to find me exactly what I was looking for.... Read more
14th Jun 2020 (4 years ago)
V Oneil
Their Singapore office referred us to the London office to rent our flat, the team was fantastic and helped us ensure we had all the right documents in order to rent the flat out, it only took them 2 weeks.... Read more
Landlord
9th Jun 2020 (4 years ago)
J Hood
Their platform is easy to use and we signed the tenancy within 2 days... Read more
Tenant
9th Jun 2020 (4 years ago)
L Cross
Their property management service is very good, even managed to sort something out on a Sunday which I was not expecting... Read more
Landlord
9th Jun 2020 (4 years ago)
M Joy
Chris was great in their Manchester office, we found an apartment in 1 day... Read more
9th Jun 2020 (4 years ago)
J Jaworski
Recently moved into an apartment with Vesper Homes.. they were really accommodating and made the whole process as simple as possible. Chris in particular was really helpful and was keen to help whenever he could.... Read more
Tenant
21st Feb 2020 (4 years ago)
Hashtag
I dealt with Vesper Homes to rent a flat, it was fast and professional and I thank Chris for his help. I have some notes bothering me in my flat! but overall it was perfect.
I will update if there something new.... Read more
Tenant
18th Feb 2020 (4 years ago)
J brownbill
Great company to deal with, professional and knowledgeable. As a possible newcomer to the area around the Vimto Gardens property in Manchester, the agent was really helpful with my questions regarding the location.
Would highly recommend, thanks Chris.... Read more
9th Jan 2020 (5 years ago)
M Dean
I have recently rented a property at Vimto Gardens in Manchester. The property manger for Vesper Chris was truly amazing! Chris really went above and beyond answering telephone calls late at night and over the Christmas period in order to get me into my apartment in the first week of January. Thanks Chris and to all the team at Vesper for your 5 star service.... Read more
Tenant
8th Jan 2020 (5 years ago)
K Kirkham
Had an appointment today with Chris. Very personable, punctual and efficient in showing us around the property. Would highly recommend Chris and the company.... Read more
8th Jan 2020 (5 years ago)
J Morris
Amazing Service, I live overseas and my property was let within a week! Now I also use their Management service... Read more
Landlord
13th Mar 2019 (5 years ago)
J Gibson
Great value Letting Agents! Highly Recommend to any BTL overseas Landlords!... Read more
Landlord
21st Nov 2018 (6 years ago)
O Bow
Great service, would highly recommend.
I chose to deal with Vesper Homes because of the lower cost and the easy way a potential tenant can book viewings, it worked very well, 7 viewings in the first few days with 3 offers. Was great dealing with Emma and I would be very than happy to recommend to family and friends.... Read more
Landlord
17th Jul 2018 (6 years ago)
K Heritier
Scheduled successive visits for 10 people, each separated by 10min but the agent only found out at arrival that he did not have the keys. Then he all made us wait 1 hour for him to make phone calls to get the keys, which turned out to be useless. We all had to go home and the agent was absolutely unapologetic about the whole thing and simply blamed the current tenant. As far as I am aware it's not the tenant who planned the visit so it's the agency responsibility if they can't conduct it. Anyway, unprofessional, do not recommend.... Read more
2nd Jul 2018 (6 years ago)
A berge
Overall they have nice people working at the company they all seemed to care and not put pressure on me. thank you... Read more
4th May 2018 (6 years ago)
P Ben
Excellent attention to detail. Vesper Homes helped evaluate my home, advertise and got me a very good deal within a short period. Excellent customer service!... Read more
Seller
15th Jan 2018 (7 years ago)
E Foster
Great experience working with the team at Vesper Homes. I was new to London and glad I dealt with this agency. They helped me fine a suitable place at Mayfair after showing me different neighborhoods and explained the pros/cons of each. Highly recommend!... Read more
Tenant
15th Jan 2018 (7 years ago)
S Havers
Great service. Vesper increased the rent, without leaving our flat empty, in record-quick time. Nice people, efficient and I would highly recommend them. Our flat has now been with them for two years and we're about to renew for a third...... Read more