C Dritan
What an amazing relationship and service conducted by Prime Portfolio!!! They secured the flat I was looking for in great timely manner with the best price available on the market. Many thanks to Magda and Clare for your astonishing help!!... Read more
Tenant
24th Sep 2021 (3 years ago)
C Bonanno
My experience with Prime Portfolio was excellent. I worked with Maggie and Clare who were both very helpful and kind which made the process very easy and stress-free. They are very professional and answered all of my questions confidently and quickly. My experience couldn’t have been better!... Read more
9th Sep 2021 (3 years ago)
I Echave
Fantastic can-do attitude, responsive and thoroughly professional. Maggie, Clare and Kristina make a great team. Their kind attention and efficient problem solving is most appreciated... Read more
27th Aug 2021 (3 years ago)
D Caputo
As tenants for 7 years with Prime Portfolio as agents for the landlord, I can assure you that this is an incredibly supportive team (Chiara, Kristina, Clare). They are very responsive and helpful when needed and will go the extra mile to solve any issues as fast and painlessly as possible.... Read more
Tenant
17th Aug 2021 (3 years ago)
L Ang
All the staff (with a special shout out to Chiara and Maggie) at Prime Portfolio are incredibly helpful and professional. They definitely spend the time to get to know the customers and are so much nicer to deal with than the large national and international property chain groups. I have been a tenant and also bought a flat through PP over the last 15+ years and can't recommend them enough.... Read more
Seller
29th Jun 2021 (3 years ago)
A Silaeva
I would highly recommend Prime Portfolio for their dedication, professionalism and quality of service.
We recently became tenants of one of the properties managed by Prime Portfolio and the experience so far has been amazing! The team is very professional, quick to respond and nice.... Read more
Tenant
28th Jun 2021 (3 years ago)
R Merkulov
Great services and responsive team. Thank you to Maggie and Clare for all help... Read more
22nd May 2021 (3 years ago)
A Guardia
They were absolutely fantastic. They helped us find a new home in record time and made all the negotiations easy. Very professional staff and extremely nice and efficient. I would recommend it to anyone looking for a new home.... Read more
21st Apr 2021 (3 years ago)
L m
It was a pleasure working with Maggie. She showed us 5 flats in about 1 hour all of which fitted our requirements (quite odd based on previous experience). Once we decided on a flat, the communication through her to the landlord was very easy and efficient. Really good experience!... Read more
Tenant
21st Apr 2021 (3 years ago)
Agata
I'm with Prime Portfolio for almost one year and I'm very happy with the service. They are very fast in responding to any queries which makes you feel that you are looked after well at all the time. Renting process was so easy and hassle-free I got all help I could think of. All employees at pp are very polite, professional and again super helpful. I highly recommend renting or buying with Prime Portfolio.... Read more
Tenant
13th Oct 2020 (4 years ago)
K Chen
As an expat, many thanks to Prime Portfolio, for making my apartment searching journey so pleasant. Though there are properties that offered better rent, the very warm, speedy, and extremely professional assistance from Maggie, Clare, and Kristina, made me choose this team over other estate agents. Again, many thanks to PP, for all the kind assistance and great service, I would give 6 stars if possible.... Read more
28th Sep 2020 (4 years ago)
Y Trofimenko
I had an excellent experience with Prime Portfolio. The team is very professional, always providing you with a quick response and immediate support making the whole renting experience very smooth and enjoyable. The quality of the services is of a very high level. I could definitely recommend Prime Portfolio as a good property agent.... Read more
Tenant
25th Sep 2020 (4 years ago)
K R
Prime Portfolio manages the flat we rent, on behalf of our landlord. Every time I've had a question, needed a repair, etc., the team has been continuously quick to respond and help, and with a good attitude. They are easily the best property managers I've had in all my years of London rentals.... Read more
Tenant
25th Sep 2020 (4 years ago)
R Li
With Prime Portfolio for almost two years and very satisfied with their service and quick response when you need their help. We enjoyed our stay under their cares, and quality service does not have any disappointment with them. Highly recommend if you need a hassle-free and peace in mind in both renting a buying in central London.... Read more
24th Sep 2020 (4 years ago)
A University
I have been with Prime Portfolio for almost four years and have to say they are superb. They have dealt with any issues promptly and professionally. Going above and beyond when needed most. Especially thank you to Chiara, Clare and Mustapha. I have had most interaction with the longer serving staff and their skills, expertise and experience mean you're always in safe hands. Can recommend.... Read more
5th May 2020 (4 years ago)
H Z
I have been in London for 15 years and met so many real estate agents and management companies, most of them are absolutely dreadful. Prime is an exception and were always helpful and super nice, their landlords are lucky to have them, and tenants will be happy too. Thank you for your support overt the years !... Read more
2nd Mar 2020 (4 years ago)
Michelle
Both Maggie and Clare were a pleasure to deal with in all parts of securing my flat. They were prompt, responsive, and exceptionally helpful - would recommend!... Read more
20th Oct 2019 (5 years ago)
A Fellows

My husband and I were looking for a new flat in London, and were having very little luck with agents as most of the properties we wanted had already gone. Those that were still available were being advertised by agents who were unresponsive or sometimes evasive in answering questions.
Enter Prime Portfolio. When we enquired about a property, Magdalena from their office arranged a viewing very promptly, and kept us updated about the process. When we heard that our offer had been accepted, she got the paperwork process started very quickly and explained what we needed to prepare. The office also had helpful guides to back up what she was saying, and they will emailed through. She passed us onto her colleague Clare who led on the contract, and they use DocuSign which makes signing the contract so easy.
A move-in date was sorted quickly, and an invoice was provided which clearly set out what funds were needed and by when.
The office arranged for us to meet an inventory clerk, and Magdalena promised the report would be with us quickly. As ever, it was. We flagged a couple of snagging issues on the report, and they were fixed within a couple of days.
Having rented in London for years, the experience of finding and moving into a new flat with Prime Portfolio was so easy and stress-free. Special thanks go to Magdalena and Claire, and their other colleagues Kristina and Chiara, who made the process of moving into a new home so much better than the average experience. Prime Portfolio are far above the rest.... Read more
Tenant
1st Oct 2019 (5 years ago)
D Kouppas
Great help in finding a flat in our price range and very professional. Always very fast response with any problems we have.
From two satisfied university students... Read more
Tenant
19th Sep 2019 (5 years ago)
A kaygusuz
I have faced with many real estate agencies during my flat search and I have to say that Prime Portfolio is extremely good. This agency is very professional and their team is full with lovely people. They have been my agency for the past three years and whenever I seeked for help, they have been very helpful. They take care of their clients very very well. I am hoping that I can have a flat in the future that is being managed by their team. I strongly recommend them to everyone who is having doubts on their property/agency search. Thank you Prime Portfolio team, you have been amazing!!... Read more
19th Sep 2019 (5 years ago)
C Criswell
Since the moment we were introduced to the team at Prime Portfolio, they have been nothing but highly efficient and incredibly helpful. Magdalena and Clare have been incredibly professional and friendly. I would not hesitate for a moment to recommend this company to anyone. 5 stars!!!... Read more
18th Sep 2019 (5 years ago)
P Tonkin
A small agency with pleasant and helpful people. Unfortunately, and perhaps due the limited size of the agency, they were very slow with managing the move out process, both before and after the actual move. Things like final invoice, and booking of checkout took several emails to arrange. They are also very slow with repaying deposit and charge inflated amounts. Nice people, but next time in London we will stick with the larger professional agencies.... Read more
Tenant
8th Apr 2019 (5 years ago)
A Benton-Jones
I run a Plumbing and Heating Company working in and around the centre of London. We have worked closely with Prime Portfolio for a number of years. Clare and the management team always provide us with clear and efficient instructions to help get the job done quickly and cost effectively.... Read more
11th Mar 2019 (5 years ago)
K Demeuleneere
PrimePortfolio is always responding very quickly to any request. Clare and Magda are very customer focussed. Good to be ensured it is managed extremely professionally. Thanks for all the support!!... Read more
11th Feb 2019 (6 years ago)
L Huseynbeyova
Professional, excellent service. highly recommend if you are looking for personal, bespoke service.... Read more
6th Feb 2019 (6 years ago)
S mellish
We have worked with Clare and Magda and found them to be very responsive helpful and professional.
They always respond very promptly to any maintenance issues we have had in our apartment and are always very pleasant to deal with.... Read more
Tenant
6th Feb 2019 (6 years ago)
I Cross
As a consultant Chartered Surveyor specializing in construction and Party Wall matters, I have acted for and advised the Partners of Prime Portfolio and staff since before 1996. I have no hesitation in recommending the current letting and management team for their experience, efficiency , performance and knowledge.... Read more
Landlord
6th Feb 2019 (6 years ago)
P Simonova
Wonderful agency to work with! I would like to recommend Prime Portfolio, Maggie, Clare and mainly the Management Team to all my friends and colleagues! Lovely people and lovely service! :) Happy Tenant... Read more
Tenant
6th Feb 2019 (6 years ago)
A Mohammed
Amazing people, amazing service. I have been with them for 5 years and I highly recommend them. Super responsive and always very helpful.... Read more
27th Sep 2018 (6 years ago)
J Costopoulos
I have had a fantastic service from Prime Portfolio. The staff and particularly Maggie and Chiara have been extremely professional, supportive and friendly with the letting and tenancy agreement process, during the tenancy in sorting out any issues with the flat and during the check out process at the end of the tenancy agreement.
I would strongly recommend them.... Read more
Tenant
4th May 2018 (6 years ago)
D Kelly
I have had a fantastic experience with Prime Portfolio so far - both during the letting process and through-out the first two months of my tenancy. The staff are very friendly and go out of their way to help you - you feel that they care for you as well as for the property. All communications are responded to swiftly and queries are handled just as fast. Thanks very much for making my move so easy!... Read more
Tenant
23rd Oct 2017 (7 years ago)
R Gottlieb
My husband & I deal with Clare Knight who handles the tenancy agreements.
She is a joy .. efficient .. helpful and extremely courteous.
The management team is very helpful .. especially Chiara.
We have no complaints only praise for Prime Portfolio... Read more
Landlord
17th Oct 2017 (7 years ago)
L Sid
wonderful agency to work with! Recommended Prime portfolio to all my friends and colleagues! Def will deal with Prime again in the future if I have a chance! Lovely people and lovely service! :)... Read more
17th Oct 2017 (7 years ago)
J Mulhall
Superb company to deal with. I have rented in London for 7-8 years now and they are by far the best to work with.
Any issues and they straight away fix them and are always very nice to deal with. Would highly recommend them to anyone who asks.... Read more
Tenant
16th Oct 2017 (7 years ago)
V Latincic

I have been renting a flat through prime portfolio for over two years. To date, I can say that they have provided a good service.
Moving and finding a new flat is always stressful, especially in London. However, when I found the flat through Prime Portfolio ('PP') they were very quick to react and accommodate my requirements. I had minor amendments to the contract which they were happy to amend (in my previous experience with letting agencies this was not the case).
The move in process was very straight forward (exactly how you want it with a letting agent). There were some minor things that needed to be fixed in the flat, which were done and PP accommodated changes in some broken furniture etc.
PP is very efficient with responding to issues. I must admit that there have been times where the contractors have taken a bit longer than expected to come and deal with issues. But this has been my experience with all tenancies in London and therefore I do not believe that it is due to PP's negligence or lack of effort.
When i re-signed my contract, they were pragmatic and straight forward.At no point in time did I feel like they were attempting to oversell the property which i was already renting. In the past I have had agents attempt to hike up the rent by an unreasonable amount, which resulted in me finding a new flat.
I have seen a few negative reviews on move out. I cannot comment as, I have not moved out of any flat managed by PP. However, based on the business to date, I cannot perceive such an issue from occurring. When I do move out, I will be sure to write a review of my experience.... Read more
Tenant
16th Oct 2017 (7 years ago)
J Schröder
The worst agency I ever had to interact with. Thank god I got out of the contract after one year.... Read more
22nd Aug 2017 (7 years ago)
D Salmon
Will avoid/ignore contact if you are trying to get money out of them unless you chase daily. Would not recommend to anybody.... Read more