Andy is the most knowledgeable agent we have worked with. He has incredible local knowledge. He is always ready to help and polite. We highly recommend him and his team to anyone who wants to move into or invest in Marylebone area. Joy.
Used HL for a sale. Extremely poor quality, misrepresented the facts to try and get me to reduce the price, stopped communicating when problems occurred. Way over quoted the expected price to get the sale agreement and then almost immediately recommended a 200,000 reduction in asking price.
A truly bad experience - they even failed to notify me when offer was withdrawn (and they do not respond to emails). Avoid.
Charlotte Moore manages our property through Knight Frank and she’s been amazing to have as your voice. She’s really prompt with communication, understanding and helpful when we had structural concerns with our flat and other problems. Recommend Knight Frank and hope you get Charlotte as your property manager.
Review of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service.
The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) meaning the property managers are not familiar with the properties they manage since they never actually visit them. This can lead to issues at check-out re dilapidations. A seeming lack of communication between the lettings agents and KFPM can also lead to issues with re-letting and void periods.
In my experience KFPM does not attempt to save their landlords money and will often use expensive contractors for works on the basis of one quotation only. My impression is further that the property managers will do everything they can to avoid difficult conversations with their tenants and would rather negotiate against their landlords.
All in all a very poor service which comes at a high cost (in terms of high fees, expensive works, significant dilapidations which will never be fully recovered from departing tenants and void periods). Actually from my perspective there is very little "service" element to KFPM's property management service at all, and there is zero value-add.
If one views one's property as an important asset / investment to be nurtured and financially optimised whilst providing high quality accommodation for tenants, I personally believe that this is the wrong agency for you.
Absolutely worst service I have ever received from an estate agent. Unhelpful, slow, arrogant and incompetent. Fell victim of their own success - avoid at all costs.
Tried to rent out my flat with them. Took two weeks to respond to email asking to market it asap, refused to take keys on Saturday ("our office is only open for consultations on Saturday"), showed the flat to strangers with zero warning twice (catching me sleeping and in the shower), miscalculated my deposit and rent due back four times. All of this while claiming they are "best in class". Highest price and poorest service.
I had a fantastic experience with Hannah. Thanks for being so helpful and efficient!
Useless branch for maintenance after you rent an apartment. Avoid.
If you scroll through the reviews you will see, that most are from people, who have done this single review only.
11.8.2018 - Today I have updated my review from 0 to 1 star. This because Knight Frank, after 71 days, finally managed to send a plumber to repair my shower cabin, making it possible to feel like a human being. I hope all you other KF tenants out there are experiencing better response to your flat issues, than I do :)
Dealt with Nick in regards to a sale, provided fantastic insight into the market and how to achieve what we wanted. Always highly professional, always gets back to you on and always extremely polite and friendly. Highly recommended.
The Savills Marylebone team worked extraordinarily hard for me in difficult circumstance: tenacious, resourceful and communicative. Nick and Alex deserve heaps of praise for their work.