Leona was a great help in finding a flat for us! She took into consideration all of our requirements. The time and effort she put into working with us really showed, but above all she was patient, which was really understanding of her. She was extremely professional, yet made us feel comfortable and reassured. She is an asset to Dexters!
Used HL for a sale. Extremely poor quality, misrepresented the facts to try and get me to reduce the price, stopped communicating when problems occurred. Way over quoted the expected price to get the sale agreement and then almost immediately recommended a 200,000 reduction in asking price.
A truly bad experience - they even failed to notify me when offer was withdrawn (and they do not respond to emails). Avoid.
Craig Draper at Knight Frank in Baker Street recently sold our apartment.
We were so impressed with the way he helped us through the process from day one to completion. He was always there to talk to, He made the daunting task of selling ones home a positive and enjoyable experience. His knowledge and understanding of the market was very reassuring. I wouldn't hesitate in recommending Craig and Knight Frank to anyone.
Review of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service.
The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) meaning the property managers are not familiar with the properties they manage since they never actually visit them. This can lead to issues at check-out re dilapidations. A seeming lack of communication between the lettings agents and KFPM can also lead to issues with re-letting and void periods.
In my experience KFPM does not attempt to save their landlords money and will often use expensive contractors for works on the basis of one quotation only. My impression is further that the property managers will do everything they can to avoid difficult conversations with their tenants and would rather negotiate against their landlords.
All in all a very poor service which comes at a high cost (in terms of high fees, expensive works, significant dilapidations which will never be fully recovered from departing tenants and void periods). Actually from my perspective there is very little "service" element to KFPM's property management service at all, and there is zero value-add.
If one views one's property as an important asset / investment to be nurtured and financially optimised whilst providing high quality accommodation for tenants, I personally believe that this is the wrong agency for you.
Absolutely worst service I have ever received from an estate agent. Unhelpful, slow, arrogant and incompetent. Fell victim of their own success - avoid at all costs.
Tried to rent out my flat with them. Took two weeks to respond to email asking to market it asap, refused to take keys on Saturday ("our office is only open for consultations on Saturday"), showed the flat to strangers with zero warning twice (catching me sleeping and in the shower), miscalculated my deposit and rent due back four times. All of this while claiming they are "best in class". Highest price and poorest service.
My dealings with Knight Frank, Mayfair, have always been extremely professional and efficient.
In particular, Hannah Norton ensured a smooth transition for a recent rental property and Alastair Nicholson provided excellent knowledge of the market and continues to assist me when I am tasked with finding properties to purchase for my clients.
I would highly recommend!
I always really enjoy working with Simon and Alastair, they are always extremely helpful and knowledgeable. Nothing is ever too much of an issue and they work very hard to get results. Looking forward to doing more deals with them.
The service offered and implemented by the team headed by Alex Ross at Savills Marylebone was without question second to none. Nothing was too much trouble. Alex was always available to talk things through throughout the whole process. We were exceptionally happy and would recommend anyone using Alex and the team.
Marylebone, a central London location steeped in history, this is where Savills Sales Office welcome the clients of the area.
It all started when I met Alex Ross, Associate Director, full of energy and dedication he briefed me about the various services Savills can offer. Soon after his colleagues got involved, they are:
Nick Poppe, Associate Director
Claire Reynolds, Head of Sales
Georgie Tarry, Negotiator
and recently, Scott Isbitt
This is a very capable and dedicated team that puts hard work on top of the list of efforts to secure a successful outcome.
The preseverance coupled with the teamwork of this group is amazing.
My appreciation, gratitude and thanks goes to each one of them.