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Wolfs
110 Station Road, Harborne, B17 9LS
Wolfs hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Wolfs does have 97 reviews, with an average score of 3.7/5 If you're looking to sell in Birmingham, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Hadleigh Estate Agents - Harborne and MECS Sales & Lettings. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.
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Wolfs Reviews (97)
Have you used this agent?
62%
7%
0%
2%
29%
All (97)
Seller (2)
Buyer (1)
Landlord (14)
Tenant (34)
General (46)
M T
Did not have a good experience. Bad communication from staff and bad organisation too. Told viewing was cancelled at 8.30pm the night before... That was after it had already been mixed up on a previous occasion. For lettings, I wouldn't recommend.
Tenant
8th Apr 2022 (2 years ago)
M abughalia
Very professional staff I must say, especially the lovely Gemma Green. She has been more than helpful and very responsive and has been more than happy to solve any issue we have had.
I am extremely grateful for all her hep and I would 100% recommend this office.
25th Nov 2021 (3 years ago)
C Mills
Please think before you go else where John Shepperd have been amazing honestly the service is Impeccable.
The sale of our home took 3 days to be sold this is from the day the sales rep came to discuss how they would sell it
we agreed the t&cs (sign that day), (next day photos and full video online was complete for sale),( next day sold stc)
We already found our dream home and deposited on it. Our rep Jack from
John Shepperd also got us fantastic deal on it with a option to pick our own kitchen and re design parts of the house which is amazing.
He had no issues coming every week to site showing us the changes on Saturday
The amount of late night Whats app group
Messages he was involved in was unreal
He really did go above on beyond we had a issue with our mortgage and found us a new broker which sorted it stress free.
Right The next part was exchange and complete.
we had lots of issues from other parties Jack I think ended up managing 3 house sales for us to exchange even to the extent to help a other buyer with there legal bits because the other Solictors on there chain was incompetent.
Jack is a credit to John Sheppard I will personally be writing to there director on how professional he is.
The personalise gift he got myself and my wife was lovely touch on such a stressful time
Many thanks John Sheppard and team
And a Huge thank you to Jack Richardson
Kind Regards,
Mr & Mrs Mills
Seller
9th Nov 2021 (3 years ago)
M Kaur
Lily and her team are amazing and always deliver on requirements promptly. Lily is quick to respond and goes over and beyond to ensure excellent customer service. We would highly recommend her and John Shepherd!
27th Jul 2021 (3 years ago)
D Ko
Responsive, understanding, and professional.
Lily Johnson persuaded us to come back to John Shepherd after we had switched away. She recognised the issues we had and managed it so that it worked for us. She is responsive, understanding, and above all professional. We are very pleased we moved back
19th Jul 2021 (3 years ago)
K Fairweather
We rented our apartment within a couple of weeks at a rent we were surpised to achieve. Absolutely fantastic service from Lily and her team. Thank you!
Landlord
10th Jun 2021 (3 years ago)
A Colclough
I don't write many bad reviews but need to let people know how bad this company is. Not all of the individuals are terrible but I had an awful experience as a tenant for 2 years. Not enough space to write every bad experience but here are a few:
Had to remind them of the laws that govern them after they tried to hold on to undisputed deposit money and pressure us into accepting charges. Later admitted they were wrong and gave us our undisputed deposit but why should we have had to remind them and correct them of this?!
Slow repairs. Days for someone to come and look at a boiler and then more days for replacement to be fitted. Back door that was rotten was never repaired properly- just reinforcing the lock each time.
Poor communication. Multiple incorrect demands for money I didn't owe, slow responses and you end up dealing with multiple people during tenancy.
Lack of integrity. When you ask for quotes as to why the charges are £150 you get a quote dated AFTER they sent you the charges. Irrespective of what you are charging and whether it is fair or not you should do this with integrity and get the quote before charging.
I do believe that some of the newer staff I have dealt with have been more helpful but in general, this review reflects my experience.
Tenant
22nd Jan 2021 (4 years ago)
I Rizvi
Excellent service in all aspects from communication, appropriate information for the tenancy agreement, prompt response for any repair or replacement nonetheless amazing customer care service staffs during my tenancy in a property for 6 years. I was really grateful to get the five star quality service from John Shepherd team of Harborne office. I would like to thanks all of the staffs rather mentioning few names and all of them are amazing.
Tenant
17th Nov 2020 (4 years ago)
J hearnden
Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens!
they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work?
i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner)
they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry.
i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new
STEER CLEAR
i will be writing this same review on every available platform as they do not deserve your money!!!
Tenant
12th Nov 2020 (4 years ago)
L Clapham
Not the best, when I moved into a flat lots of things were broken and it took a lot of persistence to get them to do anything about it and I was constantly given excuses why it couldn’t be done or fobbed off with a short term fix that didn’t work.
Tenant
16th Oct 2020 (4 years ago)
T BD
I went through the process of renting my place with Rickie who was very helpful and patient with all questions I had as a first-time renter in the UK. Would definitely recommend this service.
Tenant
5th Oct 2020 (4 years ago)
M Rodríguez
Rhiannan has been very professional, responsible and always quick to resolve any issues.
Thank you Rhiannan and I hope your company recognizes that you are the jewel their crow.
I have been a tenant for three years at a property in Harborne and was very disappointed with John Shepher. One of the biggest reasons was that I often had to wait weeks for the company to resolve any issues at home. However, since Rhiannan was the person in charge, any issues were quickly resolved.
Tenant
21st Sep 2020 (4 years ago)
C Brown
Rhiannan at JS Harborne has been brilliant over the past few months with a couple of issues I've had - THANK YOU!
11th Sep 2020 (4 years ago)
L Bode
We are happy tenants with John Shepherds Harbourne as our agents. Charlotte is great, she always responds quickly and does all she can to help.
Tenant
7th Aug 2020 (4 years ago)
M Leigh
After renting a property from these for over 4 years, I gave notice to leave given the correct time allocated within my terms and conditions, I had cleared the property of all my belonging and got a professional cleaner in to do a deep clean to make sure the property was in a very decent state for the next tenant. Unfortunately having to deal with this branch has not been a good experience at all. I paid my deposit and did all the correct procedures adviced by this branch and they are now calling me a liar! Saying I have not given them notice, they have lost the keys I posted into the branch (which I was advised by them to do due to covid) they are refusing to give me my deposit back because apparently I did not give them notice. I have call logs to prove when I called them on various occasions. Take my advice I'm not the only one that they have done this too DO NOT USE. They will do all they can to keep your deposit. Definitely not trustworthy at all.
Tenant
5th Aug 2020 (4 years ago)
L Dixon
Lily and Ellen have been great to work with. They are always professional and responsive and have helped to make the process of renting out my property straightforward and stress free. Thanks both!
Landlord
5th Aug 2020 (4 years ago)
S McNally
Lily was very efficient and helpful with regards to sorting out our tenancy ????
Tenant
1st Aug 2020 (4 years ago)
P black
Lilly has done a great job for me. She has been very professional, proactive and very responsive. The whole process has moved very quickly from start to finish. Highly recommended. thanks. Phil
29th Jul 2020 (4 years ago)
A Mahoney
Very pleased with the service we have from Lily at John Shepherd Harborne. With her enthusiastic and efficient approach, letting our property has been quicker and easier than we expected. Highly recommended.
Landlord
28th Jul 2020 (4 years ago)
A G
Lily was incredibly helpful and responded to my emails very quickly. Had a bit of a problem with wrong email addresses but otherwise had a really good experience with them.
28th Jul 2020 (4 years ago)
K Maye
Having dealt with many estate agents over recent years, I can hands down say that this was the best experience out of them all and could not have been any better unless the apartment came with a Rolls Royce.
Rhiannan was extremely helpful, professional and took the time to understand all of my needs as well as ensuring they were all met. This young lady is on her A game for sure and most definitely deserves a promotion!
Too Job!!!
27th Jul 2020 (4 years ago)
P Rooney
Can’t speak highly enough of the professionalism, patience, determination and support I received from Lily in recent weeks. With all the difficulties that COVID-19 presented Lily persisted and succeeded in finding a tenant for me during lockdown - all your help was greatly appreciated. Thank you!
Landlord
15th Jul 2020 (4 years ago)
S dov
Really impressed with the management service throughout the pandemic, Ellen has made things straight forward and efficient as ever. Couldn't recommend higher.
15th Jul 2020 (4 years ago)
E barry
Lily was really helpful and efficient at sorting out the move in process during lockdown and ensured everything went smoothly. She replied to all queries promptly. thank you!
Tenant
6th Jul 2020 (4 years ago)
R Gupta
Lily Johnson provided an excellent service through CoVID in finding a Tennant for my property . She was proactive , efficient , timely and responsive to any questions .
Landlord
2nd Jul 2020 (4 years ago)
robonloo
Friendly staff
28th Jun 2020 (4 years ago)
D Skutela
Really prompt service and help from Lily. Happy to answer any questions we had or find out the answer for us. Everything sorted well remotely. Would have rated 5 stars, but we had to do a little bit of chasing in regards to picking up keys and finding out a time. Apart from that everything was fantastic
27th Jun 2020 (4 years ago)
J Lewis
Lily and Brendan from John Shepherd Harborne were both fantastic with helping us move quickly and smoothly; even with the current difficulties they were friendly and very prompt in dealing with any issues. Would definitely recommend!
24th Jun 2020 (4 years ago)
J lewis
I have recently relocated to Birmingham, and Lily helped make this process easier with quick and friendly responses to any queries I had. She has been very helpful during a stressful time
11th Jun 2020 (4 years ago)
S Kolhekar
Rhiannan our property manager at Harborne branch made our renting and exit experience very good. She was very responsive, helpful and kind in resolving our queries. Especially when were exiting during covid with lot of uncertainty, she was very considerate and accomodating. Because of her our overall experience was very pleasant and we are truly grateful to her.
Tenant
19th Apr 2020 (4 years ago)
O pug
First of all all of the staff within the Harborne Office was very polite and freindly from the moment i arranged a viewing to the moment i got the keys. Would like to say an extra thank you to Marija Rudjko as the service that was provided by herself was above and beyond expectations Would highly reccomend this store of this office and it’s staff .
Buyer
20th Feb 2020 (4 years ago)
S Robbins
I’d been looking for a flat to rent for some time & found one through the Harborne branch of John Shepherds & was really impressed with the service I received. I was being quite picky, but nevertheless found the atmosphere & staff in the office really friendly & approachable. Regarding the actual let, Adam & Rickie who I saw at different times, consistently answered all the questions I had openly & honestly, enabling a smooth move into really lovely accommodation.
I don’t usually write reviews but felt compelled as was a little nervous about renting & didn’t expect such a good & professional service. I was also really surprised to notice a negative review, as this hadn’t been my experience at all! Thank you all at Harborne JS :)
Tenant
9th Feb 2020 (4 years ago)
J Powell
I’ve had a great experience when dealing with John shepherd. They’re professional and always willing to help. Highly recommend.
2nd Feb 2020 (4 years ago)
H Edwards
Brilliant team at Harborne. They dealt with any issue that cropped up at my property in a very professional and quick manner - couldn't recommend them enough! Thank you for making my tenancy so enjoyable and pain free!
Tenant
31st Jan 2020 (4 years ago)
N LLoyd
I have been renting my proeprty through the John Shepherd Harborne team for a number of years now. They have always been very professional and found me tenants without any void period or hassle. During a tenancy they have also been been very attentive and thorough in looking after my property. Great agency!!
Landlord
31st Jan 2020 (4 years ago)
G Collis
Having called the office to arrange viewings, the team were extremely helpful and knowledgeable. The viewing assistant was very polite and professional at the viewings. Hopefully I will find something suitable for my needs very soon!
31st Jan 2020 (4 years ago)
J Franks
Great tenancy throughout thanks to the lettings team and management team for assisting with any maintenance queries.
Tenant
31st Jan 2020 (4 years ago)
D jessica
Very professional and a great company!
30th Jan 2020 (4 years ago)
C Lomas
Brilliant company, really helpful and good communication. Overall great service!
30th Jan 2020 (4 years ago)
C Upton
Excellent service, highly recommend
30th Jan 2020 (4 years ago)
R Blake
Class people & really helped me. Would recommend to anyone!
30th Jan 2020 (4 years ago)
L Upton
I would highly recommend John Shepherd as managing agents. All staff I’ve come into contact with in the business have been helpful and efficient. Great service and communication.
Landlord
30th Jan 2020 (4 years ago)
K Taylor
Highly recommend
30th Jan 2020 (4 years ago)
C Tomlinson
Amazing experience and service with John Shepherd, Would highly recommend to anyone! 5*
30th Jan 2020 (4 years ago)
H O'Toole
Fantastic customer service at John Shepherd Harborne, all members of staff are so helpful, friendly and make the whole process so much easier. Would 100% recommend to anybody, wouldn't use any other company.
30th Jan 2020 (4 years ago)
J Shaw
Great friendly service as always from John Shepherd!
30th Jan 2020 (4 years ago)
S Guest
Fantastic experience with the Harborne branch recently. I had a lot of queries throughout the process but they always answered them quickly. They went above and beyond, thank you!
29th Jan 2020 (4 years ago)
L G
Recently rented through John Shepherd. Straightforward process with good communication throughout.
Tenant
29th Jan 2020 (4 years ago)
P Hemming
Recent experience with Harborne branch couldn't have ran any more smoothly. The team are extremely thoughtful and went over and above the call of duty to ensure my requests were met sufficiently. Thank you to everyone who made my move run as smoothly as possible. Would definitely recommend John Shepherd!!
29th Jan 2020 (4 years ago)
U sag
I am very happy. The process was very very easy to understand. Rick?e and Adam were very helpful and kept ?n regular contact. I like this company.
13th Dec 2019 (5 years ago)
B Evans
Well what can i say apart from not to use this company. No customer service. They treat like rubbish once you have signed your agreement with them they do not want to know you. Just a bunch of thieves who are just after your deposit and they will blame you their tenants for little little things. So use any other agents in Harborne but not these thieves.
Tenant
12th Dec 2019 (5 years ago)
S Malik
Stay away from these professional CON artists. They will make some make some rubbish up to keep your deposit. If you report some fault they will never fix it instead they will blame the tenants. I wasn't going to give then even a star.
Tenant
12th Dec 2019 (5 years ago)
E barker
I would highly recommend John Shepherd as managing agents. Great service and communication. Ellen has been a brilliant manager for my property and can recommend enough.
Landlord
12th Dec 2019 (5 years ago)
E Kazemzadeh
My experience at John Shepherd was amazing.All members of this agency are very friendly, responsible and ready to help you, especially Adam Vuckovic who gave me a fantastic service and maintained good communications throughout.
Honestly speaking, it was a great experience. Good people to work with...you can trust them :)
11th Dec 2019 (5 years ago)
M Sanders
Friendly helpful and going above and beyond
11th Dec 2019 (5 years ago)
C Wilson
I rent a property through John Shepherd and had a problem with my boiler. My property manager, Laura Brown, was really helpful and sorted the issue promptly.
Tenant
10th Dec 2019 (5 years ago)
J Mason
After recently contacting John Shepherd Harborne regarding a property they were marketing. The lettings team, Adam & Rickie were extremely helpful and accommodating for my viewing requirements. They helped with recommending other suitable properties they have and advised from the start the process and what I would need to do in order to obtain a property. Will be recommending the team to my local friends!
10th Dec 2019 (5 years ago)
S G
I manage my properties through John Shepherd and have received nothing but great service, with speedy communication, reasonable prices and reliable contractors.
Thanks to Ellen for your work making sure my property is looked after to the highest standard and that any queries I have are replied to swiftly.
Landlord
10th Dec 2019 (5 years ago)
B Clarke
I would highly recommend the services of John shepherd of harbourne. Adam the lettings manager has been an excellent representative of this branch. He has dealt with all our queries and questions promptly and efficiently and is always available to deal with any queries we may have. Moving is such a stressful time but thanks to the professional help and guidance this has been made so much less stressful.
5th Dec 2019 (5 years ago)
R Ashraf
Tenants and landlords beware,do not rent from this company total fraud.I don’t know why the people hasn’t gone to the court against this company.As a tenant they take months and months and months to resolve the issue and most of the time they don’t resolve the issue.When you talk to the people in maintenance department they don’t remember anything even if you talk to them an hour ago. They always blame each other when you talk to the maintenance department they blame the contractors, contractors blame the maintenance department ,maintenance department blame to the landlord so they keep you busy all the time.
Previously used to deal with wolfs, very professional people since they have taken overIt’s gone down very rapidly.Worst letting agent ever please stay away from them.Because of this letting agency I lost my working hours almost daily because I need to call them on daily basis and daily they say they don’t remember anything hundred percent scammers.
Tenant
4th Dec 2019 (5 years ago)
L d
Thank you to Ellen in property management for looking after the property/tenants so efficiently and keeping me in communication at all times with any issues.
Landlord
3rd Dec 2019 (5 years ago)
L SMITH
After looking for a new place to rent for many months, we found a property that suited us and contacted Rickie. Right from the start he came across as very helpful and efficient and made the whole process very smooth. Moving house is very stressful but Rickie always returned emails and phone calls promptly so we weren't kept waiting for news. Other agents by comparison were truly awful... I can highly recommend John Shepherd. thanks again !!!!! were delighted with our new pad and we wouldn't have it without your help.
Tenant
2nd Dec 2019 (5 years ago)
B Adderley
Staff very helpful and pleasant
18th Nov 2019 (5 years ago)
J Malick
TENANTS/LANDLORDS BEWARE - DO NOT RENT FROM THIS COMPANY
If you are a tenant you will be treated rudely and with the utmost incompetence. As a tenant of theirs, repairs routinely took months to resolve (often not even resolved), and this would have been after an excruciating amount of specific emails sent with enough detail to make it simple (or so I would have thought). When I spoke to the maintenance people at my property, they told me the reality, that staff had forgotten to give them the job and that they had only just found out about it. However, when I spoke to the agency, they would blame the maintenance people/me! They also reported false information to the landlord in an attempt to blame us rather than themselves! There have been many occasions where they haven't even informed me that people would be coming to the house or they got the dates wrong, so had been illegally gaining entry. For somebody in a more vulnerable position than I am, this can be very worrying. If you try and bring it up or resolve it, you will be ignored.
You may think as a landlord that you will be provided with a good service, but all they are doing is letting your property fall into disrepair by not maintaining it correctly.
DO YOURSELVES A FAVOUR AND AVOID THIS JOKE OF A COMPANY!!!
Tenant
28th Oct 2019 (5 years ago)
B Wood
Staff were really helpful and flexible throughout the experience, with quick and thorough responses to emails. Rickie, Brendan and Adam who helped facilitate our tenancy were all knowledgeable and friendly. Despite being from Manchester, they made our move very easy. Would recommend!
13th Sep 2019 (5 years ago)
T Rees
Very poor communication between staff and possible tenants. I was interested in renting a property and was at a stage where we were discussing payment options for the contract and I was promised a call back roughly a month ago and haven't heard anything since. During the process of setting up the contract I had to call multiple times to chase information and was never called back even if promised. Very inflexible when setting up the contract, they said one cannot do a contract that is longer than 12 months - interestingly this is possible with other letting agents and my guarantor would have had physically come into their office very inconvenient. Would not recommend - look elsewhere when renting a property.
4th Sep 2019 (5 years ago)
L Maton
Instructed John Shepherd to market our house in 2018 and they managed to sell the house within a week! They were then fantastic at keeping us updated during the sale process. Would highly recommend. Thank you
Seller
26th Aug 2019 (5 years ago)
M Sandy
AWFUL EXPERIENCE AVOID SCAMMERS. I rented a property of John shepherd only to find it in an awful state but being a good person that I am I don't really speak up so I just managed to live in it only to decide to move out just after 6 months. When i moved out i had made sure i get professional cleaners to come out and clean the whole place and of tenency and all that. However when it came to getting my deposit which of £800 plus John shepherd decided that they was going to charge me for cleaning of the place and also for maintenance. These scammers do not protect your deposit in a proper tenency protection scheme and use their own dodgy one just so you think your money is safe. So when you decide to leave they will take most if not all of £800 and leave you with nothing and on top you are not protected under any tenency protection scheme. AVOID
Tenant
19th Jul 2019 (5 years ago)
P Reddy
Worst letting agent ever.
Please stay away
Landlord
28th Jun 2019 (5 years ago)
L Middleton
Awful company! Professional Con Artists that Steals people’s money and puts people down!! Avoid 100%!!!!
8th May 2019 (5 years ago)
J Mellor
From a sub contracting prospective, if you want to wait over 90 days for a payment and send email after email for months then inform them that there MD will be sent to court if payments are not made then these are your guys.
Stay clear
2nd May 2019 (5 years ago)
Y Wang
It was ok with Wolf's. Now it's called John sheperd. It's different people, having no ideas with what they do. Fence had been reported over two years by now still no improvement
5th Apr 2019 (5 years ago)
L Barnes
I've dealt with a few people here who when confronted with a problem have been very poor in responding in a customer friendly way. I'm still waiting for my full deposit to be refunded despite it being promised several times, citing 'system issues' I have had to chase this information rather than be provided with it. Disproportionate rent increase after a year which had to be challenged, which was then reduced in line with the acceptable percentage range. Glad to no longer deal with them and would not recommend.
Tenant
28th Feb 2019 (5 years ago)
D
completely agree with the previous comment. Have used the letting agent in the past twice (my stupidity in using them the second time, but the property they had was ideal location at the ideal time - I remember saying to myself I would regret it but had to due to time constraints). First time using them, left the property in immaculate condition and was charged £80 from my deposit at the end for removal of dust . god knows what the hourly rate it, but literally was a 3 second job. Second time rented a house...they were quick to get paperwork signed. property was a complete mess. Holes in walls (one was over a ft diameter etc) Not habitable Kicked a fuss. in the end took landlord 3 weeks to fix. Stayed only 6 months due to incompetence from agent. Clearly weren't happy with us leaving as on checkout Lorraine said all was good and fine, no problems. only to have most of deposit lost and vile behaviour from the woman thereafter. Couldn't be bothered to argue. Expensive lesson finally learnt.
Tenant
30th Sep 2018 (6 years ago)
Ivan
The worst agency in town. Awful service. Just con artists...
10th Aug 2018 (6 years ago)
B Holliday
Awful service. Still waiting for a deposit to be returned after weeks !!! Do not use this company they are professional con artists !!
Tenant
17th Jul 2018 (6 years ago)
B Holliday
This company have ripped us off big time !! The rental property we have just vacated was left in a far better condition than when we moved in and they have refused our deposit 1 k !! We have dealt with the Harbourne office with Lorraine who is a disgusting human being and talks to you like dirt ! How this woman can be employed is beyond me as she wouldn't even be suitable to watch paint dry !! Stay away from John Shepherd at all costs they dont answer the phone in an emergency they are rude!! They are just con artists Avoid Avoid Avoid !!! If I could put minus stars I would !!!
Tenant
11th Jul 2018 (6 years ago)
R Gill
Have been with Harborne branch for 2.5 years, brilliant customer service, very professional and courteous staff. I will be definitely using them in near future. Thanks to all. xx
30th Jan 2018 (6 years ago)
? ??????
They are friendly sometimes, but finally cut deposit significantly without reasons. Do not use.
Tenant
19th Dec 2017 (7 years ago)
A Rezaei
Nice properties can be found...
15th Dec 2017 (7 years ago)
X Wang
As a tenant, they proved to be a terrible letting agency. They're so unprofessional, terrible at communicating and have no regard towards their tenants.
I complained about them not communicating with us. After this, they conveniently didn't send us information about the check out. When I confronted them about this, they asked me why didn't I call them, as if it was the tenant's job to chase them for them to do their job. Also, I did call but the information they gave me was incomplete, to which they answered that there was nothing they could do about it. They'll only email or call you when they need something from you, otherwise they'll send everything by post when it takes several days to get to you. This includes the inventory, which is ridiculous when they give you 10 days to send it back to them and they count the postage time into the 10 days.
Be careful with their inventories, they're out of date. The photos in our inventory were dated 2014, although our tenancy started late 2015.
My best advice would be to avoid them, but if you have no other option, I would recommend to write down on your inventory every single cobweb and spec of dust you can find in the property (including the inside vents and lampshades) and don't bother cleaning at the end of your tenancy, they'll find a way to charge you.
Tenant
25th Nov 2017 (7 years ago)
jamal
Dont expect them to do anything they say. So un profesional
1st Nov 2017 (7 years ago)
S Roberts
Over the past 8 years my brother and I have bought, rented and sold with Wolfs and experienced nothing less than excellent service. I cannot find fault with their client service, their responsiveness to all issues, their financial transparency and reliable efficiency. At no point have I had cause to complain and neither did my tenant. When repairs were required they were thoroughly pre-assessed, fairly priced and repaired in good time to my and my tenant's satisfaction. I've never lost a tenant and for that I am very grateful. As I live a long way from Birmingham I am grateful to everyone at Wolfs for keeping in regular contact and their excellent communication at every stage. If only my dealings with conveyancing solicitors were as good as with Wolfs. Thank you in particular to Dean, Lin and Alek. 5* service.
Landlord
11th Aug 2017 (7 years ago)
D Bakalov
Poor customer service
2nd Jun 2017 (7 years ago)
J Parsons
I would highly recommend the team at Wolfs in Harborne. They have been incredibly helpful throughout, taking all the stress out of moving house! They are responsive to requests, always friendly and polite and professional at all times. Thanks for all your help - especially Liam!
15th Nov 2016 (8 years ago)
I Explorer
As long as they take money, afterwards they wrote you in their ****
31st Jul 2016 (8 years ago)
NuriaGomez
I was renting with wolf's from april to december 2014. Unfortunately I had to move to a bigger house but I loved the flat I was living in. Special mention to James, he always emailed back very quick. A very professional company.
Nuria
Tenant
18th Feb 2016 (8 years ago)
D Aman
I am sorry to be a tenant with Wolf's.
Poor responses to emails, telephone calls, if at all any. I had to keep chasing regarding my tenancy references and application approval although I was prompt with everything and I was personally chasing the employer and previous landlord for the references!
Bullying unhelpful disrespectful behaviour and atitude since moving in to the property more than 4 months ago. I have not yet had any manual for any appliances in the apartment including the thermostats.
The apartment was unclean, few tiles broken, toilet flush wasn't working, the toilet was not cleaned, the mattress on the bed stunk and had loads of stains on it.
As the duty of care of the landlord (as this letting agent is acting on behalf of the actual landlord based in London whose email address and telephone number are not available for contact in the tenancy agreement) space heating should be helped with along with other matters. Then the personnel stated that a call out charge would be required for getting someone to show me how to use the thermostats in the apartment. And she stated it is not the landlord's responsibility to show the tenant how to use the thermostats in the flat.
Prior to the tenancy I was under the impression, this property has double glazed windows, but they single glazed. Until I got the inventory after signing the tenancy agreement I didn't realize this. Till date heating issue has not been solved and loads of other issues.
I will not be surprised if they just find excuses to ensure they don't give my deposit back at the end of my tenancy. I should be grateful if anyone can advise me on this matter.
Tenant
17th Dec 2015 (9 years ago)
D Edwards
Was helped by an absolutely brilliant young chap called Mitchell, who was professional and friendly both on the phone and when we met. Can't recommend enough!
23rd Oct 2015 (9 years ago)
L Bradley
Recently inquired to rent a property in the Harbourne area, spoke to a member of your team, Mitchell, who was very knowledgeable, friendly and polite, and kept me informed every step of the way.
22nd Oct 2015 (9 years ago)
E Brunt
**** TENANTS BEWARE! ****
This is THE most horrific letting agents I have ever had the displeasure of dealing with.
They only offered £50 of my £700 deposit back due to all manner of 'problems' I had left behind. After 3 years they decided to tell me they had never received my snagging form. I challenged them, but was told they do not have administrative errors and it was obviously because I hadn't sent it. I even showed them an email thanking me for dropping it off to them, but apparently that was not enough. I was also billed to have the flat deep cleaned as I had left it in a poor state. Incorrect!! Much like another review on here, I had paid for the flat to be cleaned as did not want to be charged for anything minor, and had certainly left the place much cleaner than when I found it.
Over the 3 years, Wolfs caused nothing but aggravation, distress and were undeniably rude throughout. I took my £50 because I could not be bothered to argue any more.
Today I received an email from one of their agents asking to view the property tomorrow for a prospective tenant. "No Administrative Errors" they said!? I haven't lived there for 2 years! I spoke with the manager who was of course, nothing but unhelpful and highly unpleasant. To say I wasn't surprised is an understatement.
NEVER USE! In fact, go to any lovely pub in the Harborne area, you will find it's quite the conversation starter. Everybody you meet will be more than happy to share their horror stories.
Tenant
1st Sep 2015 (9 years ago)
A Harper
Lazy or stupid? I can’t work it out. I'm also not sure if the Wolf’s staff in their Harborne office are deliberately trying to offer a bad service to tenants, or whether it just comes naturally. Either way, their talent for not getting back to people and generally not doing stuff in general is excellent. They also have a talent for making you think that you're the one in the wrong, when really, they are. Impressive stuff!
13th Jul 2015 (9 years ago)
V Khare
We rented the property from Wolfs and the same was fully managed by them.
The team that handled all the management and documentation was outstanding.
They were always ready to help and had a smile on their faces whenever we needed anything. We have used many Estate agents in the past but never come across a friendlier team.
Wonderful experience of dealing with them We can fully recommend them to anyone as one of the best Estate agents in Birmingham.
Tenant
20th Aug 2014 (10 years ago)
P Floyd
I recently decided that i had had enough of the dictatorship i was incurring at my parent's house and that i needed to be around kindred spirits. My first call on my quest was Wolfs. Well, i would only have found them if my kin was vicious, money-grabbing, rude swines. I am 3 of those at most. I ended up finding a room share with a nice Albanian chap and am having the time of my life now.
29th May 2014 (10 years ago)
J Symonds
I have known Rad for around 15 years initially as a client for whom I undertook survey and design work, However due to the way he impressed me with his attitude to clients I have now placed my portfolio of flats with him to manage. His teams service have always been excellent and I would strongly recommend Wolfs to potential clients
Landlord
13th Apr 2013 (11 years ago)
M maj
After renting from wolf's and receiving a very poor service from the beginning , we took no chances with the cleaning at the end of the tenancy just to be sure not to give wolf's any excuse to keep any deposit understandably.We left the property in a much cleaner state than we received it . Low and behold they actually gave me an email today stating the property was not left clean and tidy and that they would be charging us the amount . My advice to anyone looking to rent from a letting agents especially in the city is stay the hell away from this company . They are professional scammers .
Tenant
5th Apr 2013 (11 years ago)
M Ritchie
As a landlord and having previously used other letting agents, I can say without doubt, that Wolf's are by far the best agents I've ever used.
Their staff are all very knowledgable, polite, helpful and they have never let me down. I mostly deal with Joanna, Lin, Alec & Rad - they are all part of a great team & are extremely professional.
I have a number of residential properties that I let using the services of Wolf's (having done so for over 15 years now) and they always get me the best tenants for the right money.
Wolf's always contact me promptly should my tenants require any maintainence issues to be taken care of, or in my absence, arrange for any problems to be promptly taken care of.
I cannot recommend them more highly.
Landlord
2nd Mar 2013 (11 years ago)
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