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I don't like to leave negative reviews. I run my own business and as such, I always think twice. I only left one negative review last year and I thought that I would make it to the end of the year with a 2025 clean of negative reviews. Then along came Knightsbridge Estate Agents and ruined my clean sheet.
I am currently having work done on my property.
I invited 3 estate agents to come along and give me an appraisal. Knightsbridge was one of them. I went for reviews from the more premier estate agents in the Oadby area. I reckoned that - though these were charge wise very expensive, the premium service that they gave would give would outweigh the cost.
First let me give you an idea of my experience with one of the other agents. The agent came around, smartly dressed and was here for around 20 minutes. He went around my property and had come armed with an 'Information Pack' giving me all the details I needed. We discussed what price I was aiming to sell at and compared it to what he thought. There was a difference but it wasn't anything that could not be worked out between us. He even told me that they would market my property at the price I was looking for and then appraise after 12 weeks. He went through the marketing strategies his organisation employed. We went through any questions I had and he left leaving me his business card. I felt really impressed and pleased with the service that he had provided me with. I won't say who this agency was, only that the name started with a 'C' :)
The agent from Knightsbridge arrived just after 12:30. I had told him that I had a web meeting at 13:00. He went through the rooms in a really hurry, not really entering the rooms to have a look around. We then came downstairs and he told me of one property that Knightsbridge had in in the Oadby area. He asked me what sort of price I was looking to see at. I gave him the price that agency 'C' was going to market my property at. When he heard this, he just told me that Knightsbridge would not be interested and left!!
No information pack, no asking me if I had any queries, no discussion of why I was asking for a particular selling price. It was either his way or the highway. He just seemed to be in a hurry to get out of place. I was frankly shocked. My wife was fuming when she came home from work.
So a piece of advice for your Knightsbridge.
When sellers approach estate agents who charge premium prices, they expect a premium service. Otherwise, they could just go ahead with one of the smaller estate agents and save costs. The service that you provided me was not what I expected of a premium estate agent and was shocking. The fact that your agent didn't even leave me a business card - let alone an information pack - says it all.
The other agents were in with me for around the same length of time but did a sterling job. I know you have tried to contact me - after I sent you an email saying that I was dissatisfied - but there is no point now.
I hope you take my criticism constructively and I hope that you don't try to come up with wishy-washy excuses.
I know that if my business received a review like this, I would not criticise any individual but look to see what I would need to do to ensure that I never get a negative review like this again.... Read more
2nd Nov 2025 (14 days ago)