After I've sent my holding fee, I didn't get any reply from them, even though I called after a week to see when I will sign the contract, I was told that I will be called back. Every day I was calling and every day I was told I will get a call back. After 3 weeks I sent an email asking for a moving date, no reply whatsoever. After other 2 days I sent them an email requesting my money back since it was more than 15 days since they were holding it. I had to call a few hours later telling them to check their email.
Emails and phones are mandatory in this business. No communication, no replies, no updates on the situation.
Don't be fool by the friendly faces, they lack of professionalism.
And even though "the landlord is not allowed to kick me out of the house without a court order", that doesn't mean I have go through all that because of the rudeness and incompetence of others.
Avoid this company if you want to move on time.
48 weeks ago