Where do I start... unprofessional, slow, incompetent. Their attitude and service is just not something I would wish for anyone else to have to deal with, I have had so many issues letting a flat through this agency.
I have rented a completely new and furnished flat for 6 months, a 1 bed 700/PCM. I was hoping for a nice and easy start to my new life in Ramsgate but right from the start there were several issues;
The move-in date was delayed by 3 days and I only found out because I called them 2 days before.
The flat was NOT in a condition for anyone to live in yet, it looked nice and new, but all the pipes were leaking and knocking which made sleeping close to impossible. For more than a month I had to spend about 40 minutes every evening mopping up water and cleaning, after coming home from a long day at a new job. I was told by them, not to use the washing machine and it took them 2,5 months to get someone to come and look at it, only to say that nothing was wrong with it! I didn't receive any compensation or apology for the inconvenience it had caused me - living without a washing machine. There was a smell of damp in the whole flat and it was just awful, all of it. I decided to use the 6-months break clause in my contract and move out - having to pay rent in two places for two months but it was worth it! the flat I live in now is lovely and so is the agency!
GETTING BACK MY DEPOSIT! now the last straw in all of this is the disappointing way they are managing the return of my deposit. Having gone through so much trouble, I would have thought that at least they would have the decency to pay me back the deposit in a timely manor. But no. First, they forgot my check out date and time (even if it was on the day and time suggested by them!) I had to wait 50 minutes for them to come and I was ready to do a check out inspection but they were on the phone and just said "that's fine it looks nice and clean". That was on the 19th of March - prior to the lock-down. Today's' date is the 30th of April and 7 weeks have passed. After chasing them constantly I got an email saying they would attend to my deposit the next day - but I am still waiting and I have had to go through legal now hoping to get my money back. They are not replying to any of my emails and their behaviour is just disgusting. I receive auto replies saying they are still working during Covid-19 and considering I had my check out before the lockdown, there is no excuse. There is no excuse holding on to money that are not yours especially during these times.
I had to get my legal councillor to call them to progress with the deposit. I received it back after 4 months.
39 weeks ago