Overall I have been extremely dissatisfied with Pymm and Co's as an agent, in terms of their poor customer service, lack of proper communications, inefficiency, disorganization, and inability to manage properly works that were required at my property.
Throughout the period that Pymm and Co were 'managing' my property, I was surprised at the high cost of works conducted by their contractors. I have since heard from 3 separate contractors that Pymm and Co charge 'hidden commission' on all works done at properties they manage. There was nothing in the contract, and I would not have agreed to it had I know about it.
My property was transferred to Pymm and Co when my previous agent sold their business. As a landlord, I found their choice of tenants poor, and their recommended rental value lower than it should have been.
I strongly advise against using this agent
6 weeks ago