5

Since Samuel Estates Management took over the management of my flat, I have received nothing but exceptional, first-class service. From the very start, when my property was passed to Suzanne Ball, she immediately grasped the details of my rental property and tenants and took full control with professionalism and efficiency.
Suzanne has always kept me updated, yet at the same time has dealt with issues directly without unnecessary involvement on my part — exactly the balance a landlord hopes for in a managing agent. I have found her communication clear, timely, and reassuring, which has given me complete peace of mind. Suzanne has also gone that extra mile for me when I have called about certain concerns and she has assisted me, albeit out of her working hours. I thank you, Suzanne.
What truly sets Samuel Estates Management apart is their proactive approach. They contacted me regarding the new Tenant’s Bill that the Government was and is contemplating and enacting at a later date, ensuring that I was informed and fully prepared. They even arranged a dedicated webinar for landlords to explain the potential impact of the Bill — something many other agents have not done, (and I know this for a fact from friends who are landlords themselves and who had no idea about the incoming new Bill - their managing agents havng not told them about!) and a clear example of the value they place on keeping landlords informed.
Overall, I cannot recommend Samuel Estates highly enough. They provide a rare combination of professionalism, personal care, and forward-thinking service that makes them stand out as truly excellent managing agents.... Read more
6th Sep 2025 (10 weeks ago)