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© GetAgent Limited 2025
- Samuel Estates - Collier's Wood
Samuel Estates - Collier's Wood
Closes at 7:00pm
30 Watermill Way, Wimbledon, SW19 2RT
Samuel Estates Collier's Wood are an estate agent in Putney. They mainly list properties in SW19, CR4 and KT9. Over the last 6 months, they've listed 19 properties, with 12 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and OnTheMarket.
Opening hours
- Monday 9:30am - 7:00pm
- Tuesday 9:30am - 7:00pm
- Wednesday 9:30am - 7:00pm
- Thursday 9:30am - 7:00pm
- Friday 9:30am - 7:00pm
- Saturday 9:30am - 4:00pm
- Sunday 9:30am - 4:00pm
View all details
Samuel Estates - Collier's Wood Reviews (179)
Have you used this agent?
86%
7%
1%
0%
6%
All (179)
Seller (6)
Buyer (1)
Landlord (29)
Tenant (78)
General (65)
T Hajdu
We rented through Samuel Estate for roughly 6 years. We can't speak highly enough of Jade, our property manager. She and her team at Samuel Estate were always helpful, approachable, and always assisted us with any queries or concerns during our tenancy. When it came time to move out, Jade made the entire leaving procedure l smooth and straightforward, which we greatly appreciated. We highly recommend them.
Tenant
2nd Jul 2025 (7 days ago)
Amine
Professional staff, expecially Amber who was responsive throughout the process. Strongly recommanded
21st Oct 2024 (8 mo. ago)
R Perry
l have been very impressed by the way in which Samuel Estates have managed our property and dealt with any issues that have arisen on our behalf. They have organised contractors to deal with repairs very quickly and reported regularly during the process. We have been dealt with by Jade Moeller who has done an excellent job and is a pleasure to deal with.
Landlord
18th Oct 2024 (8 mo. ago)
A Iu
Had a lovely experience with with Samuel estates. Amber our agent was amazing and helped us settle everything within a week, thank you so much for everything!
Tenant
17th Oct 2024 (8 mo. ago)
J McNiven
Had a great experience with Samuel Estates from start to finish with our rental. Jade as our property manager has been fantastic all the way through, very responsive to us when we had questions, helped resolve issues with the provided white goods and other repairs that were required, none of the costs of which were passed onto us.
Incredibly fair with charges during the check out process & breaking the tenancy early, essentially we only had to pay for our professional cleaning and our whole deposit was returned. All in all I would highly recommend using Samuel Estates.
Tenant
14th Oct 2024 (8 mo. ago)
N Muwanigwa
Professional and seamless communication from the beginning to end of tenancy. Fully felt supported through all processes and appreciated the transparency. Jade, who we liaised with the most as always responsive, helpful and nice to interact with.
Tenant
7th Oct 2024 (9 mo. ago)
V Havlova
Jade is fantastic!
30th Sep 2024 (9 mo. ago)
D Bezerra
Was a pleasure and a delight been in Ambers care. She was super professional, made the process easy and was always available for our questions.
18th Aug 2024 (10 mo. ago)
W Hassan
Very bad experience with this office when I decided to end my tenancy. Very poor communication, playing delaying tactics in favor of the landlord
Tenant
17th Aug 2024 (10 mo. ago)
A Kirschbaum
We found and got everything sorted to become renters in our current flat through Amber who was everything you could want in an estate agent. Always quick to answer her emails and provide exactly the information we wanted, she even went out of her way to try and get bills estimates from the previous tenants and recommend local restaurants to us. We've now already had the chance to sample one and well simply put: Amber knows her stuff.
Tenant
15th Aug 2024 (10 mo. ago)
A Fernando
I have had the pleasure of working with Samuels Estate Agents, in particular, the property manager, Whitney Heathcote, who is an excellent asset to the team! Very professional and honest in her communications and helped me deal with a TDS dispute, successfully helping my claim against a difficult tenant. Whitney did a sterling job with my case and managed my expectations throughout the process. Very thankful to Whitney and hope others will be lucky enough to have her as their property manager! My heartfelt thanks to Whitney :)
Landlord
15th Aug 2024 (10 mo. ago)
D Older
Renting in London can be a very stressful experience but Amber Shelley at Samuel Estates made it so much easier. Amber was incredibly helpful throughout the process of us looking to rent the property we are now happily settled into. She was on hand for everything we needed and has a wonderfully kind and friendly presence that we were very grateful to receive after countless viewings and bidding wars on various properties with different estate agents across SW London. I would recommend Samuel Estates to anyone looking to move home.
Tenant
30th Jun 2024 (1 year ago)
H
Very Professional and Helpful customer service experience. My agent, Amber Shelly, was very helpful throughout the process. Thanks again Amber.
3rd May 2024 (1 year ago)
C Dumond
I recently had the pleasure of working with Samuel Estates for the sale of my flat, and I couldn't be happier with the experience. Paul and his team were incredibly professional, efficient, and supportive throughout the entire process. They handled every aspect with great care and ensured everything went smoothly. I highly recommend Samuel Estates for their outstanding service and expertise. Great job, team!
Seller
24th Apr 2024 (1 year ago)
A Cliff
Very helpful and efficient :) Thanks Amber!
22nd Apr 2024 (1 year ago)
M Email
Stefano is the best lettings estate , went above and beyond to look after me through the process and I would recommend his service to any1
Landlord
28th Mar 2024 (1 year ago)
C Robins
Samuel Estates has been the best estate agents I have ever dealt with, moving in was so simple and easy. Amber our move in agent was brilliant! - highly recomend!!
Tenant
23rd Mar 2024 (1 year ago)
L Adams
Stefano was very helpful throughout the process of renting. He is very courteous and prompt in replying to any queries, and made the process less nerve-wracking.
Many thanks Stefano
Tenant
22nd Mar 2024 (1 year ago)
L Pearson
As a tenant I've had lots of bad experiences with estate agents in previous houses, I've often found that they tend to not care for the tennants and only work to the landlord's interests. Samuel estates were different in this and I found them very quick to respond to any issues or changes in the tenancy. Luisa in particular was amazing at managing our tenancy throughout. I would definitely rent a place with Samuel estates again.
Tenant
16th Mar 2024 (1 year ago)
D Elliott
Very helpful and straightforward experience with Amber, thank you!
14th Mar 2024 (1 year ago)
L Dowling
Amber was really fantastic helping us move into our new place. Nothing was too much and she made it extremely stress free. Thank you Amber
Tenant
8th Mar 2024 (1 year ago)
E Mccarthy
My experience with Amber was really positive, she was super informative, responsive, ensured everything about my move and tenancy went as smooth as possible.
Couldn’t ask for better service
Tenant
7th Mar 2024 (1 year ago)
M Nelmes
Finding the right place to rent can be difficult in todays climate, especially in London. Samuel Estates were really approachable and made finding and renting the right property stress free. Stefano in particular was really helpful in helping us navigate the process, very responsive and made the whole process smooth.
Tenant
22nd Feb 2024 (1 year ago)
J Morse
Amber and Samuel Estates Colliers Wood were a true lifesaver during my recent move. Amber's attention to detail during viewings, swift handling of the administrative process, and proactive communication throughout referencing made the entire experience stress-free. From our first meeting to moving into our new home, she was always available to answer questions and offer support. The agency as a whole is incredibly responsive and helpful, making them a pleasure to work with. I wouldn't hesitate to recommend them to anyone looking for a smooth and successful move!
Tenant
26th Jan 2024 (1 year ago)
N Parra
Thank you, Stefano, for all of your support! Stefano was quite helpful; he made both our search and our move go smoothly.
18th Jan 2024 (1 year ago)
E Rheinberg
Stefano was really helpful and supportive whilst finding our new flat. He was very responsive and reassuring and made the whole process a lot easier for us. I would really recommend Stefano/ Samuel Estates and would like to thank them for our experience.
18th Jan 2024 (1 year ago)
H Canning
Thank you for a good (and speedy) experience renting my new property.
Tenant
17th Jan 2024 (1 year ago)
S Wilmot
Great customer service from Amber at Samuel Estates - very responsive and helpful, answering all our questions and working quickly to get our tenancy sorted. Would definitely recommend using.
Tenant
9th Jan 2024 (1 year ago)
H Estabillo
Stefano has been very professional and helpful on my search for a property to rent. We did the viewing in a timely manner and gave us the offer on the same day.
Tenant
28th Dec 2023 (1 year ago)
A KK
Had a very good experience with Samuel Estates. Thanks a lot to Stefano, who made everything clear and straightforward, going above and beyond in a few ways. Would highly recommend!
21st Dec 2023 (1 year ago)
E Ozer
We are writing to express our pleasure of working with Stefano Basciu during our search for flat to rent.
We are very satisfied with the professional and efficient service Stefano provided. From the initial stages of property search to the final closing, Stefano acted as an efficient guide and provided us with much needed assistance. He answered all our questions promptly and satisfactorily. We felt comfortable and informed every step of the way.
We highly recommend Stefano to anyone in search of their future home. He is reliable, knowledgeable, and client-focused professional in the property world.
We would like to thank you Stefano, for helping us finding our home and making our property journey such a positive experience.
Ege & Busra
Tenant
18th Dec 2023 (1 year ago)
F Quddus
Stefano was very helpful throughout the whole process of moving into our new home. He responded to queries very promptly and was always happy to help. I highly recommend Stefano at Samuel Estates agent when looking for your new home
Tenant
18th Dec 2023 (1 year ago)
T Pocock
Extremely professional people, very responsive, everything was made easy and arranged quickly by Daniel and Stefano. Flawless experience and a pleasure to deal with.
7th Dec 2023 (1 year ago)
S Popoola
its indeed an amazing experience i had during myhouse searching period. I was lucky enough to be in contact with 2 of your staffs Daniel and Stefano, who were so amazing, welcoming and helpful throughout the proceess i went through.
Samuel estates is a very prudent agency with amazing group of people, all the process was well professionalised .
Looking forward towards the future for a more better business
5th Dec 2023 (1 year ago)
J e
Amber has been a massive help - managed to rent the property we really wanted and couldn’t be happier. Would definitely recommend :)
Tenant
14th Nov 2023 (1 year ago)
W Prescott
Really helpful and reliable service. Amber in particular was highly efficient with a gentle reassurance. Could not fault in any way.
8th Nov 2023 (1 year ago)
T González
We want to express our gratitude and share our experience with Samuel Estates, particularly with Stefano.
The experience of working with Samuel Estates has been exceptional. From the first contact to the completion of our moving process, a high level of professionalism and dedication has been demonstrated. We are very satisfied.
17th Oct 2023 (1 year ago)
M Lyons
We had a great experience with Amber from Samuel Estates! She was super supportive and responsive during the process of applying for a rental property. We really felt she advocated for us and came up with solutions to ensure we could secure the property!
Tenant
16th Oct 2023 (1 year ago)
F Aghayeva
I had the pleasure of working with Samuel Estates, in particular with Amber Shelly for my recent move. She was always readily available to answer my questions, address my concerns, and guide me through the entire process. Excellent communication, local expertise, and efficiency made the process a breeze.
13th Oct 2023 (1 year ago)
M Evans
Stefano was helpful from the outset and made the process of securing our new property very easy. We're looking forward to moving in and are confident Samuel Estates will continue to be great going forward hearing feedback from friends.
Tenant
6th Oct 2023 (1 year ago)
N Smith
Amber has been a delight to deal with, since the first viewing until the very end with the organising of key handing to finally move in. Thank you so much for everything, you're a star!
Tenant
6th Oct 2023 (1 year ago)
A Stanislas
I've had the pleasure of working with Samuel Estates for nearly 15 years, and I couldn't be happier with their services as my estate agents. As a landlord with multiple properties, it's crucial for me to have a reliable and trustworthy partner to manage my investments, and Samuel Estates has consistently proven themselves to be just that.
What sets Samuel Estates apart is the strong and lasting relationship I've built with their team over the years. Their commitment to ensuring my best interests are always at heart is remarkable. They genuinely care about my properties and tenants, going the extra mile to make sure everything runs smoothly.
One of the things I appreciate most about them is their proactive approach to property management. They keep me well-informed and up to date on every aspect of my properties, from regular maintenance to ensuring rent is paid on time. This level of communication and attention to detail gives me peace of mind, knowing that my investments are in capable hands.
In a field where trust and reliability are paramount, Samuel Estates has consistently delivered outstanding service. I would wholeheartedly recommend them to any property owner or landlord looking for a dedicated and passionate team of professionals who truly care about your investments.
Thank you, Samuel Estates, for 15 years of excellence!
Landlord
2nd Oct 2023 (1 year ago)
Adam
I've had the pleasure of working with Samuel Estates for nearly 15 years, and I couldn't be happier with their services as my estate agents. As a landlord with multiple properties, it's crucial for me to have a reliable and trustworthy partner to manage my investments, and Samuel Estates has consistently proven themselves to be just that.
What sets Samuel Estates apart is the strong and lasting relationship I've built with their team over the years. Their commitment to ensuring my best interests are always at heart is remarkable. They genuinely care about my properties and tenants, going the extra mile to make sure everything runs smoothly.
One of the things I appreciate most about them is their proactive approach to property management. They keep me well-informed and up to date on every aspect of my properties, from regular maintenance to ensuring rent is paid on time. This level of communication and attention to detail gives me peace of mind, knowing that my investments are in capable hands.
In a field where trust and reliability are paramount, Samuel Estates has consistently delivered outstanding service. I would wholeheartedly recommend them to any property owner or landlord looking for a dedicated and passionate team of professionals who truly care about your investments.
Thank you, Samuel Estates, for 15 years of excellence!
Landlord
2nd Oct 2023 (1 year ago)
M Rezaei
Great Work Flow, Fast and amazing helps from Amber
20th Sep 2023 (1 year ago)
K Mclaren
Highly recommended estate agents. Helped me secure a flat with ease and zero headache. Stefano is amazing, easily contactable and provides any updates/ info as needed. He was very accommodating, kind and extremely helpful.
Tenant
20th Sep 2023 (1 year ago)
N Balakumar
Did am annual renewal for a tenant and it was seamless . Samuels make it as effortless as possible and i appreciate this .
Landlord
11th Sep 2023 (1 year ago)
M Davey
I've been with Samuels from their conception in Merton Abbey Mills.
I still own the original flat in MAM and added another property, also managed by Samuels.
Although they have grown and added additional agencies, I still receive a personal service.
The staff have continuity, many still there from day one, so great knowledge
Landlord
9th Sep 2023 (1 year ago)
E Barrett
We are moving into a rental property managed by Samuel Estates. We dealt with Amber during the viewing and move in process who was brilliant. She was transparent, knowledgeable and a great communicator. We would highly recommend the service we received here, lovely to deal with.
Tenant
9th Sep 2023 (1 year ago)
T Goh
Samuel Estates provides good service. In particular, Stefano Basciou, a senior lettings consultant has been excellent. Fast and clear replies, making the whole process very smooth.
7th Sep 2023 (1 year ago)
M Viotti
I recommend Samuel Estates, they are reactive, organised and caring. I had a green experience during my tenancy, they managed everything in an impeccable way. Thanks Yohana!
Tenant
6th Sep 2023 (1 year ago)
R
This is the worst agency I have ever used. They are a scam avoid this agency at all costs. 15 QUICKS ROAD : I always paid the rent on time in full, for a mouldy flat ! Really Unprofessional specially for the Landlord’s they don’t know how to manage a property this agency and also tenants avoid them they made up nonsense to deduct your deposit definitely this agency needs to be regulated.
Tenant
2nd Sep 2023 (1 year ago)
S Wandhekar
Our experience renting with Samuel Estates was extremely smooth, all the way from viewing the house to doing all the paperwork and the move in. Stefano was always available to answer all our queries and communicated any important information in a timely manner. Overall the whole renting process was stress free for us.
Tenant
1st Sep 2023 (1 year ago)
J Cresdee-Hyde
After months of bad experiences with estate agents, Stefano was excellent in handling our first move to London. He was highly responsive, informative, and friendly, putting us at ease in what could have been very stressful. Can't recommend enough!
1st Sep 2023 (1 year ago)
M Davies
Amber was excellent and super supportive in helping us find a rental property! She was clear, organised and incredibly compassionate in helping us in our search.
Tenant
16th Aug 2023 (1 year ago)
A T
Paul and Christian expertly managed the sale of my flat in SW London, achieving the asking price. They handled some difficult negotiations with ease and I was confident leaving everything in their hands. They are charming, respectful and thoroughly professional with considerable knowledge and experience in property sales. I highly recommend Samuel Estates!
Seller
2nd Aug 2023 (1 year ago)
A Sheik
We had the pleasure of working with Stefano who made our move very smooth and professional. Things were difficult for me and my wife as she was in and out of hospital however Stefano showed a lot of empathy and support to us in our situation. Couldn’t be more happy!
8th Jul 2023 (2 years ago)
D Gazzelloni
Great service from Samuel Estate. All the moving procedures were smooth and quick. Thanks to Stefano, he was really professional and always available to answer to any inquiries.
27th Jun 2023 (2 years ago)
M houle
Stefano was very, very helpful in the process of us viewing and renting our new place to live. He had fast responses, made sure we had all the information we needed and was very kind throughout the whole process. Stefano and Samuel Estates made the renting process in London feel way more easier and stress - free. thank you!!
Tenant
18th Jun 2023 (2 years ago)
R Shaikh
Very easy and smooth movement by Samuel estates
Property was perfectly cleaned accommodated with all the help required
Kudos to Stefano and Whitney
17th Jun 2023 (2 years ago)
A Preget
Samuel Estates have made the process of finding a home in London an easy one. Stefano in particular has been very helpful, responsive and professional. Thank you Stefano!
17th Jun 2023 (2 years ago)
C Straut
I recently had the pleasure of working with Amber from Samuel Estates as my letting consultant, and I couldn’t be happier with the experience. From the moment I reached out to her, she was incredibly responsive, attentive, and professional.
Thank you, Amber, for making my renting experience a seamless and positive one!
Landlord
7th Jun 2023 (2 years ago)
H Pini
Couldn’t have been happier with the service! Stefano helped us to move in few days. Excellent service
Tenant
1st Jun 2023 (2 years ago)
S Hinton-Lever
Stefano Basciu at Samuel Estates was a breath of fresh air - helpful, responsive and just really nice to deal with! I've had some shocking estate agent experiences in my time but he made the experience of finding my next home much more enjoyable! Very happy
31st May 2023 (2 years ago)
H S
Excellent service and great communication from Amber, would definitely recommend.
20th May 2023 (2 years ago)
P Cousins
Friendly and efficient letting process with great customer service. Thanks
Landlord
6th May 2023 (2 years ago)
J B
Amber was approachable, answered all queries accordingly and the whole process of the transition to let was very good.
Landlord
19th Apr 2023 (2 years ago)
T Heath
Can’t recommend this local agent highly enough given its exceptional and personal service. Over the 15 years of owning a property in Colliers Wood with a number of lettings & managing agents, Samuel Estates have provided the gold standard in service. Their property management division has impressed me with (but not limited to) detailed assessments of works required, sensible consideration of cost, regular updates and on-site checks, and a clear mission to provide the best outcome for landlords. Here I’d mention Jade Moeller in particular.
The Lettings department has also been extremely thorough and effective in ensuring that quality tenants are found, providing sound advice and market insights. It feels like a genuine partnership rather than a rush to get tenants in, in order to start earning commission fees.
Nothing beats a local agent with a local focus - moving my property to their care has been the best decision I’ve made as a landlord.
Landlord
13th Apr 2023 (2 years ago)
A Levantesi
Excellent experience with Samuel Estates. Stefano has been professional, kind and responsive at all times. Highly recommended!
10th Apr 2023 (2 years ago)
A condron
Samuel Estates were very communicative, professional and accommodating throughout our move back to London. Stefano, Louisa and all the team were and continue to be a pleasure to deal with.
1 month update. I wrote the above in good faith (because they asked me to), not knowing the agency very well. I’m sorry to say that I no longer feel the same. We have had numerous issues with our accommodation which Samuel Estates have been very slow to respond to. The paint job done on the flat was the laziest and worst I’ve seen leaving horribly strong fumes that are still lingering. The windows are sealed so we can’t even ventilate. This is particularly unpleasant in the kitchen where there is not even an extractor fan. The flat is unsafe because there are not proper locks on the front and garden entrances which we were promised would be replaced or fixed. Samuel Estates needs to up it’s game if they want to receive positive reviews here.
Tenant
4th Apr 2023 (2 years ago)
J King
We rented our first property through Samuel Estates. Stefano was amazingly helpful through the whole process and really went above and beyond to ensure we had an easy experience. He answered all our questions and provided an excellent service for us!
Tenant
1st Apr 2023 (2 years ago)
L Davis
Samuel Estates, Amber Shelley and Jade Moeller in particular, were fantastic in making the move-in process super smooth and stress-free. In the current housing crisis, the level service and humanity was refreshing. Further, at every step they were systematic and transparent.
31st Mar 2023 (2 years ago)
J Sadler
As first time renters, Stefano has been an absolute dream. He has made the whole process a breeze and answered A LOT of questions that we had, always replying promptly with the information we required. We really appreciate everything he has done for us.
Tenant
27th Mar 2023 (2 years ago)
E S-P
The most positive estate agent experience we have ever had.
Recently moved into a property advertised by Samuel Estates. Stefano from the team was amazing throughout the entire process, from booking viewings, the application and referencing stage. He communicated throughout every stage and was very helpful.
Tenant
21st Mar 2023 (2 years ago)
J Thornton
Agent Stefano was extremely efficient and felt "on our side" as tenants/
Tenant
21st Mar 2023 (2 years ago)
E West
Stefano was brilliant in helping us find the property and with all the details.
20th Mar 2023 (2 years ago)
Dan
The service from start to finish was exemplary. Everyone at Samuel Estates Streatham was super helpful and Stefano was kind enough to meet with us so we could take some extra measurements before moving in. 5 stars!
Tenant
14th Mar 2023 (2 years ago)
L Melis
We had a very nice experience with Samuel Estates in Colliers Wood.
Easy to contact and comunicate with them.
Our agent was very kind and professional since the viewing of the flat and he guided us in all the steps for our move in, that he made very easy and stress-free.
Definetly a positive experience.
Tenant
2nd Mar 2023 (2 years ago)
S Ferrarini
The agent, Stefano, was very helpful making sure we understood every single step along the Tenacy agreement. Would defenetly recommend this agency.
Tenant
27th Feb 2023 (2 years ago)
J Brown-senior
Stefano was amazing, he arranged a viewing very quickly, and explained the application process in detail, throughout the referencing stage he chased things with the company so he could try to get us moved in by our desired date. Any questions I had he was quick to answer.
After moving in, all property queries have been dealt with through our property manager Steve within a matter of days.
A very pleasant process throughout.
Tenant
2nd Dec 2022 (2 years ago)
J Lou
Great service, super responsive and everything has been super straightforward!
29th Nov 2022 (2 years ago)
N Osina
You guys are doing excellent work
16th Nov 2022 (2 years ago)
Darcy
Incredible service from Stefano at Samuel Estates. His professionalism, warmth and efficiency made the moving process stress free! I would definitely recommend Stefano and the team at Samuel Estates if you are looking for a property.
3rd Nov 2022 (2 years ago)
E Kasap
I would like to recommend Stefano Basciu as a real estate agent for your real estate needs.
Stefano provided us with resources and support for a smooth and pleasant property lent.
Stefano is a dependable and knowledgeable real estate agent who helped me relocate and offered brilliant property. His work has allowed me to have minimal worries during an important and stressful time, which allows me to recommend his and Samuel Estates' services to you with confidence.
Please feel free to contact Samuel Estates.
Landlord
3rd Nov 2022 (2 years ago)
R Kempadoo
Very happy with the service from Stefano and the team at Samuel Estates. Renting is extremely difficult at the moment but Stefano was fantastic and helped us enormously. Would recommend.
Tenant
2nd Nov 2022 (2 years ago)
A gamal
Worked with Stefano Great People to work with very responsive
1st Nov 2022 (2 years ago)
M Samir
Team is friendly and managing all the paperwork pushing hard to get things done. Would welcome the opportunity and deal with them again in the future.
27th Oct 2022 (2 years ago)
J Nieminen
Well organised process. Stefano was a great support on the renting process. Quick replies to enquiries and always on top of everything! Can highly recommend!
Tenant
26th Oct 2022 (2 years ago)
K Law
Stefano Basciu did a great job in helping me!
25th Oct 2022 (2 years ago)
C Sirini
Nice people to deal with
11th Oct 2022 (2 years ago)
G Boscarato
Stefano Basciu? offered a great experience! Stefano provided a wealth of information on pricing, market rates and local amenities. I would highly recommend using Stefano and Samuel Estates!
10th Oct 2022 (2 years ago)
H Kim
Stefano and Ryan were very helpful and responsive throughout the process. Even though there were minor problems in between the agreement process, they always responded quickly and made us aware that we were being taken care of.
29th Sep 2022 (2 years ago)
M hope
The Samual Estates Team, are nothing but helpful, understanding and reactive (in the right way ) when it has come to finding our perfect home. Stefano was fantastic during the letting part and now Jade is great and very responsive to any of our queries, now that we are settled in.
Thank you to the team.
Tenant
27th Sep 2022 (2 years ago)
K Wing
The process right from searching to signing the contract has been smooth and easily laid out. Stefano has been amazing from the beginning of the process. He's been very responsive and understanding of what we needed, going the extra mile to secure us the perfect property. We would 100% recommend Stefano and Samuel Estates to anyone looking for their next property.
Tenant
20th Sep 2022 (2 years ago)
B Sharland
Dealing with Samuel's Estate Agents has been a real pleasure. Their staff are friendly, courteous and efficient. All our queries were taken seriously and answered usually on the spot. The paperwork was sorted out quickly and the few issues after we had moved in were handled quickly too. Their aftercare is as good as their service.
Tenant
25th Aug 2022 (2 years ago)
I maciel
Very happy with the services provided. From the lady who picked up the phone and managed to squeeze me into a viewing for 15 minutes after the call, to Stefano who showed the property and assisted me through the offering process with his excellent expertise. Also happy with the post signing service so far, including support for setting up and transferring bills.
Buyer
3rd Aug 2022 (2 years ago)
A Chiu
The whole renting process was very smooth. Agent Stefano is professional and responsive to our queries by providing detailed info every time. We love the property and area but it is a shame that the property is full of heavy cigarette smell in the upholstery which is deep inside and hard to get rid of the smell e.g. leather sofa. The whole experience will be even better if the smell has been removed by professional cleaning before we moved in. Unfortunately, Samuel Estate could not help much on this after we reported. Apart from this, the experience was good and staff are helpful! That's why it's 4 stars. Otherwise, we will give 5 definitely.
Tenant
3rd Aug 2022 (2 years ago)
C Larsson
I have been a happy client for many years and I continue to use Samuel Estates for my property management. Professional, transparent and service minded.
Landlord
1st Aug 2022 (2 years ago)
S Wilson
Stefano was very helpful and went above and beyond to make sure I was dealt with accordingly, I work hectic hours and shifts at work and I find it difficult to find time for chasing updates but he was clear and efficient I'd definitely recommend using Samuel estates for anyone in the future thank you ????????
28th Jul 2022 (2 years ago)
S Archer
Dealing with Stefano of the Colliers wood branch was a breeze, he was very helpful, informative and accommodating right from the start. Everything was clearly put forward and any queries, however stupid were met with clear and easy to follow information.
Thereafter, once moving in, our handover to our property Manager Chi, was smooth and again they couldn't have been more helpful so far.
This has all helped make a stressful time much easier to deal with and helped us enjoy our new home.
Many thanks.
Adam & Lohaine
32 Kennet Square
23rd Jul 2022 (2 years ago)
Jo
Samuel Estates managed my flat in London for a few years and after an issue with one account manager, they quickly turned things around, gave me a new account manager and have been great in every way. Jade was our account manager and was responded immediately to all my emails and questions. She also managed the renovation of a bathroom while tenants were living there and did a fantastic job of ensuring the renovation was completed to a high standard and the tenants were happy. Would recommend them to others.
22nd Jul 2022 (2 years ago)
L Rallo
Great service, from start to finish - Stefano/Dan (Rentals) & Yohana/Jade (Property Mgmt) has helped us secure our 2nd rental property. Truly grateful for the professional & knowledgeable guidance thru this often complex activity. No doubt they will be our first port of call for our next move!
13th Jul 2022 (2 years ago)
E ZO
5 stars for Stefano Basciu?, letting consultant. He made the process of securing the flat we liked quick and straightforward. He was there to answer questions : )
Tenant
11th May 2022 (3 years ago)
J paul
Stefano was very helpful and efficient in dealing with all enquiries from start to finish of my rental property hunt.
Tenant
10th May 2022 (3 years ago)
P V
I'm leaving one amazing property managed by Samuel Estates not only because their staff believe they can trespass the property in my absence as they give the keys away to third parties / service providers without any supervision. I did my best to fix this issue but they just lied to me (in written). The maintenance is also poor: for one year they failed to fix an issue with the boiler / water pressure so it's impossible to have a shower at constant temperature.
Tenant
2nd May 2022 (3 years ago)
M Nasir
Very straightforward process to rent out a property with Samuel Estates. Stefano was great to deal with and responded to any queries we had promptly
Landlord
25th Apr 2022 (3 years ago)
A Griffith
Stefano was my estate agent and he was great. Whenever I had a question he would take the time to find an answer, and was always available to speak to. I recommend Samuel Estates agency!
25th Mar 2022 (3 years ago)
Z Desmukh
Great experience so far! Stefano gave me loads of help and support! I recommend this agency
22nd Feb 2022 (3 years ago)
P Ross
I have been with Ryan and team as a landlord now for over 5 years they have provided an amazing service always available, willing to listen and help above and beyond the accepted norm, at a reasonable price.
I can not highly recommend enough
Landlord
5th Feb 2022 (3 years ago)
L Tossan
Samuel Estates and Stefano were very helpful and reactive all along the process from my first visit until I moved in! Thank you!
Tenant
3rd Feb 2022 (3 years ago)
W Akram
Great team, very friendly and accommodating. We felt like we were in good hands, I can recommend them highly!
3rd Feb 2022 (3 years ago)
J Sadler
We had a good experience with Samuel Estates. They are helpful and responsive on the whole.
Special mention to Yohana - she was excellent and always showed she really cared and wanted to resolve any issue we had whilst being tenants with SE for 18 months. She would respond out of hours when necessary and be there for any kind of support/extra mile service. Appreciate your help.
Tenant
26th Jan 2022 (3 years ago)
B Vita
The worst agency I've ever rented in, they don't care about the tenant's welfare, no repairs are done, they want to hold the tenant responsible for everything, I do not recommend it!
Tenant
24th Oct 2021 (3 years ago)
Charlie
I’m not someone to usually write a review, but I was highly impressed with the service I received from Samuel Estates. I would highly recommend Jessica to anyone looking for a new home. I have had to move a few times over the last few years and she was the best estate agent I have ever dealt with. She was helpful, professional and answered any questions we had promptly and efficiently. She made the process stress-free and took care to make sure we was happy every step of the way. I highly recommend.
14th Oct 2021 (3 years ago)
G Davidson
Got looked after very well by Jessica, very professional and always on time for viewing which I loved.
11th Oct 2021 (3 years ago)
C MacLeay
Jessica was very helpful throughout the process. Would recommend Samuel Estates.
11th Oct 2021 (3 years ago)
A Chung
we are very happy & they are helpful on the whole process for renting house, quick respond with clear information to us.
Tenant
8th Oct 2021 (3 years ago)
L Robinson
Highly recommend Samuel Estates.
Sold & bought properties with them & experienced expertise & efficiency from start to finish.
Competitive pricing, highly knowledgeable & know the properties inside & out, providing confidence to both seller & purchaser.
Seller
8th Oct 2021 (3 years ago)
T Hussain
Avoid this letting agent in Colliers Wood. i lived in the property for 4 years and maintained the property very well. at the end they don't want to pay the deposit and making lame excuses for the deductions. i have now escalated the matter with TDS
Tenant
14th Sep 2021 (3 years ago)
E Hart
After having horrible experiences renting at university, we're grateful for the attentive support we've had in finalising our tenancy. Daniel has been incredibly helpful, professional and taken the stress out of the process. We're excited to move into our new home and confident that any future problems will be managed well!
Tenant
25th Aug 2021 (3 years ago)
R Murphy
I can not believe this but my comment i made last time will now show everyone what your like.i spoken to my solicitor he said by law you are ment to send me an email about my deposit I know im not getting it back but I moved on the 14 last month and called you and was told you send me an email well this doesn't surprise me I got into arrears because you left my mother who was 92 without a cooker for Christmas so because of this I refused to pay the rent its the worst service ever Send me an email or the solicitor will contact you ASAP. Anyone that read my last message to Samuels estates in colliers Wood.The sent in two men and one put my tap wrong way I mean come on a bunch of cowboys ???? Please think before you go to these people imagine my mum and me and daughter had no Christmas Dinner because they don't care TRUTH
Tenant
12th Aug 2021 (3 years ago)
A Carpenter
A great big thank you to Jessica at Samuel Estates Colliers Wood for all her help. She was so responsive and helpful through the process of renting a property and made it very stress free.
Tenant
6th Aug 2021 (3 years ago)
S L
A huge thank you to Yohana and the rest of the team at Samuel Estates Colliers Wood. We lived in a property managed by them for 4 years, and the service was always easy, efficient, and polite. Would definitely rent through Samuel Estates again!
Tenant
28th Jul 2021 (3 years ago)
C graham
Over the last few weeks I have dealt with Ryan and Daniel from the lettings team who were fantastic from the get go.
Polite, professional, stayed in touch with regular updates.
Landlord
6th Jul 2021 (4 years ago)
A patnaik
We rented through Samuel Estates in Colliers Wood and dealt with Yohana Gabanes as our Property Manager who was amazing. She was always quick to respond to things and helped deal with any issues that arose during our tenancy. Our checkout was smooth and hassle free. We are so happy to have her again as our property manager for our current tenancy :)
Tenant
12th May 2021 (4 years ago)
K F
We are very grateful for the inordinate amount of help we had during a sale we had to make for a departed relative. Unexpected problems were handled calmy and speedily for us and communication was good and effective at keeping the process moving against the odds at times. Definitely an agency to recommend.
Seller
6th Apr 2021 (4 years ago)
R Budau
Yohana has been very helpful, professional and ensured that end of tenancy process was done smoothly!!
17th Feb 2021 (4 years ago)
J McCarthy
What can I say?! Samuel Estates sold my house, fuss free, in a pandemic!
As an estate agent of 15 years I can have overly fussy, high standards but Paul and team dealt with what could have been a total nightmare swiftly and got it over the line. Highly recommend. Thank you all so much for making it so easy. Happy Christmas!!! Jo.
Seller
15th Dec 2020 (4 years ago)
R Reid
We were very pleased with Yohana as our Property Manager who was prompt and professional in dealing with any queries or issues as tenants we had during our tenancy and in corresponding with the Landlord.
Tenant
28th Oct 2020 (4 years ago)
Z Zeniou
Samuel Estate was perhaps the best experience I had in the last 10 years with an agency. They were very helpful throughout our tenancy and very prompt in dealing with our enquiries.
I would choose this agency again!
Tenant
27th Oct 2020 (4 years ago)
R Whitwam
I've been with Samuel Estates for over 15 years now and I have nothing but high praise for them; as a non-resident landlord they have made the task of being a landlord incredibly easy! They are most professional, incredibly useful when called upon and generally just very pleasant to deal with. I can highly recommend them to anyone.
Landlord
24th Oct 2020 (4 years ago)
S Barron
Samuel Estates have been managing a property for me for the last 3 years. The service I have received from them has been excellent and I highly recommend them.
Landlord
23rd Oct 2020 (4 years ago)
S JAM
I have been using Samuel Estates for the last 11 years both as a renter and a landlord. In all that time they have been utterly professional in their approach. They are straight-forward in their approach, prompt with their responses and efficient and effective when managing issues relating to the properties. They have a clear focus on maintaining high standards when managing properties, and take as much care with small matters as well as large.
I would not hesitate in recommending their services.
23rd Oct 2020 (4 years ago)
K Tandon
Samuel Estates have acted as my agents for over 15 years. They have always acted professionally and with integrity. They always give great value and put their customers first. Samuels have always managed to get tenants for me without my property ever being empty. I can't recommend them highly enough. The fact that I have remained with them for this long says everything about them
Landlord
23rd Oct 2020 (4 years ago)
Jacy
Would highly recommend Samuel estates - Paul and Nick were extremely helpful and went out of their way to help in our home search. Like many agents who I found persistent and didn't listen, Samuel estates were professional and made our experience much easier & tailored to our requirements. I would highly recommend them when considering buying or selling your property.
23rd Oct 2020 (4 years ago)
F Lupo
We had a very good experience with Samuel Estates! Yohana, specially, has been always very polite, professional and always act fast whenever we had an issue with the flat. I would certainly recommend them! Thank you, guys!
Tenant
7th Sep 2020 (4 years ago)
H Zamir
Excellent experience. Efficient and well oiled tenancy process from start to finish. Yohana in particular was excellent and a pleasure to deal with. Would recommend!
Tenant
24th Aug 2020 (4 years ago)
L Paton
We had no problems with Samuel Estate agents. Very professional and helpful. Special mention for Yohana, thank you for all your help and for making our move easy! All the best for the future.
Tenant
29th Jul 2020 (4 years ago)
M Glen
Overall a good experience - SE were responsive and professional. Particular mention for Yohana, who was diligent and very helpful - thanks you!
17th Jul 2020 (4 years ago)
A Grotto
Dreadful Estate Agent. To start with, they made a tenancy agreement with the wrong address, which then forced my to change all documents again. When I moved in the flat was filthy, although they declared that it had been professionally cleaned and when I moved out they requested me to have it professionally cleaned otherwise they wouldn't give me my deposit back. Never did any proper repair in the flat or maintenance of communal areas. To be avoided!
Tenant
15th Jan 2020 (5 years ago)
F Cr
Professional and friendly service!
5th Jan 2020 (5 years ago)
E Richardson
Terrible experience with this agency. They were responsible for losing my first property after a 5 month process. Almost the week before the contract was due to be exchanged, they lied through their teeth and made an excuse not to go through with the sale. The next day the property is back on Rightmove and another offer is going through. Very suspicious so avoid with all costs.
Seller
17th Sep 2019 (5 years ago)
A Rizvi
We want to call your attention to our Samuel Estates' property manager for our flat who helped to us, in case you haven't noticed recently. We have been very impressed with her organizational and interpersonal skills.
For the past six months or so we have had a couple of emergencies which we could not have handled from the US without her help. She also has been prompt in responding to our emails, taking the initiative to bring together various persons in solving the problems. We find her to be very professional, conscientious and always pleasant.
This was our first experience with Samuel Estates in managing our flat and have been very happy and grateful for the services.
Landlord
17th Apr 2019 (6 years ago)
L Turrini
The Samuel Estates team has been managing my property for over 10 years and I feel they have mine (as landlord) and the tenants best interest at heart. I receive an "all-inclusive" service I can trust - so important given I reside overseas - while the tenants receive prompt response and support for anything concerning the property.
Landlord
1st Apr 2019 (6 years ago)
S Styles
Good professional and friendly service
19th Feb 2019 (6 years ago)
D Walt
We have had such a wonderful encounter with this company! Everyone we dealt with, especially Jessica & Ryan, went out of their way to make the move into our new place as effortless as possible. The staff have been incredibly helpful and we were very impresses by the systems they make use of to keep everything online and as streamlined as possible. Through them we did the entire process from a different country and it was less hassle than dealing with someone face to face. Very highly recommended!
Tenant
14th Jan 2019 (6 years ago)
A Bizgka
Highly satisfied with the service I received especially from Jessica and Stefano! Jessica was really helpful and understanding throughout the letting process. They respond and help immediately to any issues need to be sorted out and I really appreciate that. Very friendly staff and available at all times.
Landlord
11th Dec 2018 (6 years ago)
A Dicker
Samual estates has been the worst estate agent I have used.
Staff have been threatening and never kept to their contract. The company has never fixed items that have broken in my property and never replied to emails.
They have caused stress and anxiety to increase, when the reason to move was to decrease the stress and anxiety of my last letting agency.
They have broken the law on several occasions and never taken my personal data seriously.
What an utter disgrace for a company.
Tenant
20th Nov 2018 (6 years ago)
A Poralis
Very helpful and competent people, would definitely recommend.
23rd Oct 2018 (6 years ago)
P Vassilliou
A professional and efficient service provided by Jessica and the team at Samuel Estates.
8th Oct 2018 (6 years ago)
E Kilpatrick
Samuel Estates have offered a comprehensive service for my flatmate and myself. In particular, we appreciate the effor made my Jessica Martin who has been very attentive to all of our questions and requirements
4th Oct 2018 (6 years ago)
N barrett
I have never dealt with such an incompetant estate agents. When moving in they gave me the wrong parking bay which then took them 2 days to figure out they also had no idea on how i was supposed to get parking permits and that I had to figure it out myself. In this time I had my car smashed and keyed through the fault of parking in the wrong space that they had given me.
When I moved in it was claimed it had a proffesional clean which they kept telling me it had when I could see the carpets hadnt even been hoovered and there was dryed prawns in the cupboard, the bathrooms where filthy and the oven was full of grease. They finally admitted that it had not been proffesionally cleaned which I can only assume the owner had paid them for which was never recieved.
Every phone call I made to this company was never returned within the time they suggested and I always had to call back to chase.
Also in the time we was moving I told them I was in all week but i coukdnt have views saturday as me and my partner would be out. Saturday me and my daughter was ill in bed and I heard the buzzer go for the flat, he then obviously let himself in the first door and then was ringing on my door, now he believed I was out of my property yet still let himself in.
Everyone who was so helpful in the begining to go through with letting the flat has now left and now I definately know why.
I would never use these estate agents again.
Tenant
13th Mar 2018 (7 years ago)
E Fernandes
Good
7th Dec 2017 (7 years ago)
R G
I have been a tenant of a flat managed by Samuel Estates for 2 years. As managing agents they set a high standard of customer care and the online reporting system for repairs is excellent because they both follow up quickly and monitor progress thereafter. In the opinion of someone who has been encouraging institutions to invest in Build-to-Rent, this is how modern renting should be.
Tenant
15th Aug 2017 (7 years ago)
S Karsan
I have been letting with Nick and his team from the start up of Samuels Estates, Abbey Mills, Colliers Wood office.
Paul and Jessica have provided a bespoke and personal service to ensure everything goes as smoothly possible with the letting process.
Thank you very much Jessica for all your hard work and patience with the recent letting and for finalising the move-in procedure in record time!
Best wishes,
Shamira
(Landlord)
Landlord
19th Jun 2017 (8 years ago)
T Girl
They have been absolutely innafeciant and non responsive to majority of questions we have asked during our tenancy any problems we had reported were never even fixed They have been incredibly dispondent and unhelpful or approachable still, since we left 2 months ago! to this day we are still waiting to settle our deposit return after unreasonable cleaning charges. £165 for "slight wiping needed" upon check out. DISGUSTED.
Tenant
26th May 2017 (8 years ago)
C Hale
All the staff are incredibly helpful and friendly. Every part of the rental process was made as simple and painless as possible and the concierge service is a godsend. Thank you to everyone who has helped us get settled in our new home - from Emma at the start of the process, to Jessica, Tomas, Connie and Paul who have dealt with all our queries and requests since then!
Tenant
17th May 2017 (8 years ago)
E Thomson
Great experience from a really friendly team
20th Apr 2017 (8 years ago)
A Walczak
Great professional service! I have been well looked after by Jessica Martin who was friendly and competent . All of my questions and queries were answered almost immediately. Thanks to Samuel's Estates electronic system it was really easy to complete any paperwork needed for renting. I also used online repair report system which was very simple and again It took seconds to get response from Thomas :)
Tenant
3rd Mar 2017 (8 years ago)
W Sutherland
We recently moved with Samuel estates. We found the procedure quite slow and stressful, that said I found that if I had any questions or wanted an update I found that Jessica was by far the most helpful. She promptly responded to emails and was always willing to help us thru the process making things that little bit more clear.
Thank you Jessica
Tenant
6th Nov 2016 (8 years ago)
M Gomez
Jessica was by far one of the best agent I have dealt with. She was very helpful I would definitely reccomend her!
2nd Nov 2016 (8 years ago)
I Chauhan
Fabulous service!
The whole team is highly professional and competent who know their job and do their best to sort out any issues that arise in the whole process.
Ms. Ruth Witter especially is a star!
Highly recommended.
2nd Sep 2016 (8 years ago)
J Gouveia
The process was simple, quick and strait forwards. Highly recommed using them.
17th May 2016 (9 years ago)
M Lenzo
At Samuel Estates they were really professional and helpful, in particular Jessica who was always available on any occasion.
This was our first time renting so we had a lot of queries which were answered with rapidity and clarity from Jessica.
Tenant
10th May 2016 (9 years ago)
N McKay
Friendly staff and very helpful. Got all our questions answered, good liaising with us and landlord to make our move really easy.
Special thanks to Jessica.
Tenant
14th Apr 2016 (9 years ago)
E Burns
We have had Samuel Estates help us secure two flats in the past three years or so. They were helpful in helping us secure our most recent flat after we wanted a change of scenery. And they made the transition easy. We have found Samuel Estates helpful, courteous and professional. We would have no hesitation in using them again.
Tenant
12th Apr 2016 (9 years ago)
C Crawford
Very professional and friendly staff. Excellent advice.
10th Apr 2016 (9 years ago)
L Roure
After a very hard and difficult experience with another estate agent, Samuel Estates helped us to get through a difficult and stressful moment by being attentive and understanding. Especially with Jessica who was prepared to help us all the way, from the visit to the last moment of signing the contract. Renting is not easy in London at the moment and possibly never will be again, but Jessica and her team made our life so much easier and we are so much grateful. Laurent SW london
Tenant
25th Mar 2016 (9 years ago)
Z Lone
Very efficient, friendly yet professional dealing. This was my second time and I am happy that I made a good choice. Thanks to the team at 30 Watermill way especially Jessica, Ryan and Rebecca.
12th Mar 2016 (9 years ago)
J Fowler
Emma, Jessica and Ryan were fantastic. They made the process for a first time landlord a simple one. Achieved asking rate on first view. + Very happy with tenants.
Landlord
8th Mar 2016 (9 years ago)
G Jelly
We have used Samuel Estates for a number of years now. They look after our rental property at Abbey Mills. We have been delighted with the service they have given us and they take a lot of worries away as we live in Cornwall. We would thoroughly recommend them they have been superb.
Landlord
8th Mar 2016 (9 years ago)
A Cross
I use Samuels for concierge. Really useful service that I would recommend people use if they live in the area.
4th Feb 2016 (9 years ago)
D Mum
Samuel Estates is the best thing since sliced bread; a gift from heaven! I have used Samuels as my letting agent since 2009 and the thing I value most is that the process, of letting my property, is stress free. Tenants come and go and it is all so easy for me. I don't know where Nick gets his staff from, they are wonderful, so approachable, reliable and patient. I say patient because I'm not always up to speed with their latest techie processes but they get me there in the end. Everything is done online, fantastic!
The other thing I really value is that they know just the right workman to get a job done. I like my property to be in a condition I myself would like to live in and I know I can trust Samuels to get a diy/repair job done properly. I haven't visited the property for almost 7 years so it is important that I can leave it in their hands. It means so much to be able to trust the company with whom you deal. I am so grateful for, and appreciative of, the service they provide. Worth every penny.
Landlord
3rd Feb 2016 (9 years ago)
G Gunewardena
As a tenant, they've been extremely efficient and easy to work with. Very much recommended.
Tenant
1st Feb 2016 (9 years ago)
I Chughtai
Jessica new girl in town at Samuel estates is excellent she very efficient quick and close the deal.
I am really impressed with this girl performance good experience working with Jessica
29th Jan 2016 (9 years ago)
L Anaya
Great friendly service! Excellent value. Jessica has been very helpful with all questions I had. Everything is done very quickly.
29th Jan 2016 (9 years ago)
G Eisenhauer
They take the hassle out of being a landlord and Nick Samuel is always available if there any little problems. Everyone is really helpful.
Landlord
15th Jan 2015 (10 years ago)
C Hartley
I've had a great experience renting out my property in North London through Samuel Estates, letting them fully manage it. The application process was very smooth and nicely documented.
All their staff have been very professional and friendly, and they know their business really well.
Landlord
29th Oct 2014 (10 years ago)
I Stumpf
Samuel Estates have an excellent team of dedicated people that do their best for their clients. I would really recommend them to landlords.
Landlord
3rd Oct 2014 (10 years ago)
C Browne
Great friendly service! Excellent value
18th Jan 2011 (14 years ago)
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