Punctual, smart, professional and well organised! Spent just 45 minutes with Michael and managed to visit SIX properties in just 45 minutes; the route had been carefully planned from start to finish, Michael answered all of our questions, was forthcoming in sharing his honest opinions on properties/locations (rare) and was generally a pleasure to spend time with. Extra kudos for befriending all the local traffic wardens allowing us to park practically anywhere in Clapham ticket-free!
No idea why these guys are rated at 4.9 given the sheer indifference and incompetence they’ve demonstrated over the past 3 months of my tenancy. Heavily biased towards landlords and unconcerned with tenants. Be prepared to repeat yourself dozens of times to dozens of different people across this tiny office. Have a question about Property Management? Good luck with locating anyone competent enough to help. This place doesn’t deserve anywhere near a 4.9. Avoid if you can.
Many thanks to the team at KFH for helping to make our house sale a seamless process from start to finish. Special thanks to Charlie and Gurdeep for all of their help, particularly during such challenging times. We would not hesitate to recommend them for anyone planning to sell or purchase in this area.
Terrible experience working with Kinleigh Folkward & Hawyward. Having worked with a number of quality agents over the years, KFH charge the same type of fees but do not provide as good a service as the likes of John D Wood and Foxtons. They did not ensure everything we put in the agreement was completed before our move in, did not inspect the property enough to know it was full of damp, were slow on responses, did not even ensure a professional clean was completed before we received the keys, all of which was in the contract. To get respectable tenants, you need to choose agencies like John D Wood who provide high quality service.
In all of my dealings with this branch of Douglas & Gordon I have been impressed with the results produced as well as the enthusiastic and professional approach of all the staff, Kesha and Dave regards sales and Emlyn in the lettings department.
It's a shame that I can't put less than half a star.
Lettings negotiator utterly incapable of being helpful once house had been signed, simply palming off any sort of request.
The one simple request we asked when moving in was for the flat to be cleaned, yet, it was not clean when we arrived.
When I came in one evening to get proof of address, identity and sign off the last few bits, the Sales Manager was huffing and puffing as if I was keeping him from something despite coming in well before the closing time - this was at the Clapham South office; however, it proves a lack of professionalism that is endemic throughout the company
Would definitely recommend Douglas and Gordon based on our letting experience over the last 3 years. Damian was extremely helpful, knowledgeable and provided a very genuine and honest service.
Travelled 30 minutes across London with my wife and 2-week old child for an ‘open house’ in Abbeville village this morning, yet no agent showed up. Called the office to be told ‘he should be there’ (what kind of resolution is this - he wasn’t there or I wouldn’t be calling you would I..!?). Complete time wasters, especially for the price bracket. Have asked to be removed from all future correspondence.
Sam and Chris were both great at helping buy my first home. They were really quick at responding to any questions or queries that I had. Sam even flagged the flat I ended up buying promptly when it came on to the market, as he knew I would like it!
Chris then helped through the rest of the process and was brilliant at liaising with the vendor and myself.
A great service all round!
Very poor service especially from Nick Hardy - wouldn't recommend this agency to anyone. We have rent out a fully furnished one bedroom flat which came without bed because of a misunderstanding. Lots of issues like toilet not functioning and rats in the attic. Stay away
Olly and the team were fantastic. From start to finish the level of service and professionalism was unparalleled. Having used many agents in the past Hamptons International was by far the best. Would highly recommend.
Absolutely useless when it comes to property management. I've had an ongoing issue with mould due to failed damp proofing for 2 months. I still don't have an agreed solution. Definitely don't rent through Hamptons if you can avoid it.