Hi Kevin,The team we dealt with in the Ashford branch (Near Waitrose) were excellent from start to finish. I think the lady was called Jo that we dealt with the most and honestly I could not have had a better service from her or any of the others..Due to this Martin and Co will be the company I go to when I come to sell my house.I run my own business so I value customer service a lot as I know how hard it is to create a culture that cares when you are not around and I got that from Martin and Co
Very bad service and they looking always does keeping money from the deposit ????
Was lovely meeting Lindsay and Grace. Happy to help us all the time. Thank you
While selling with another agent, had numerous calls, letters and even a cold call on the doorstep asking how our sale was progressing. I can understand them trying to attract business, however I do not like a fake viewing arrangement through our online estate agency. Followed by calls on my personal mobile number which they can only have got from there. Even after several emails asking how they obtained my number I have not received a response.
As a globally remote owner trying to sell a house in the UK was going to be hard work. However the team at Gould & Harrison made it easy. They kept the communication flowing, they chased solicitors for us, they just kept the whole process ticking along. AND gave good honest advice. Pleased to say we have sold the house. Happy with the service. Cant say enough about the communication levels from Jo and Lee.
By far the worst experience with an estate agents ever. We we're informed 4 weeks prior to move in that we had secured a property and paid the initial fees to go through credit checks. Although there was an issue with permission from the council (Forget the name of the license) but that there was no need to worry and would all be sorted. We were also asked to sign the final documentation in person before the move in date, even though we lived 120 miles away. We booked time off of work, to travel to Ashford and FIVE MINUTES before departure they informed us that they couldn't sort the permission from the council out. This was EIGHT DAYS BEFORE MOVE OUT we were told we couldn't move in, leaving us homeless for the next week. We were very fortunate that Haart helped us to find a place in time, otherwise my housemates and I would have been homeless!
The only consolation being that they gave back the initial admin fees.
Emma in the lettings department is very friendly, professional and most of all efficient! After reporting a problem at 9am with a kitchen door lock jamming which resulted in us unable to open the door, we needed to go out the front door round to the back of our house to get into the kitchen. Not an ideal situation just to get a morning coffee, however within half an hour of reporting the problem a locksmith had called to confirm he would be with us that morning to fix. The locksmith arrived earlier than advised and fixed the door handle mechanism quickly. Highly recommend the lettings team! Thankfully we don't have many problems, but its very reassuring to know that if we do its dealt with promptly.
Having recently sold and bought through Andrew and co we thought we'd share our experience.
We sold through the Ashford branch and had an excellent service. Paul was happy to listen to what we thought our house was worth and encouraging in our expectations. Charlie in particular was a great help in reaching our goal and was worth her weight in gold. Always there and even communicating with us late on a Saturday night.
We bought through the New Romney branch and again had an excellent service. Mark was also a great help evening going above and beyond long after the sale had gone through. A credit to the company.
All in all a great company to sell or buy with.
From first viewing the apartment I recently purchased through Northwood I was impressed by their friendly, professional staff and excellent customer service. Nothing was too much trouble and the purchase went through promptly and smoothly. Patience and her colleagues were so helpful, long after the sale was completed, I have been very grateful for their support. I would not hesitate to recommend Northwood Ashford.
This company acquired the keys to my property through another agent without my permission to carry out a viewing in the hope of securing a tenant quickly & rushing the process through.
Sneaky, deceitful, and criminal act.
Do not trust these people AT ALL, AVOID...