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- Your Move - Ashford - Kent
Your Move - Ashford - Kent
Opens tomorrow at 9:00am
55 High Street, TN24 8SG
Your Move - Ashford - Kent are an estate agent in Ashford. They mainly list properties in TN23, CT20 and TN25. Over the last 6 months, they've listed 18 properties, with 15 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Your Move - Ashford - Kent Reviews (54)
Have you used this agent?
87%
2%
2%
2%
7%
All (54)
Seller (12)
Buyer (11)
Landlord (5)
Tenant (16)
General (10)
Anonymous Home Buyer
My contact with My Move as a buyer was minimal but when I spoke to them they were always helpful and responded to any of my queries and questions in a timely manner .
Buyer
23rd Mar 2022 (2 years ago)
A Phillips
Kelly, Mandy & Steven from YOUR MOVE went above and beyond to get me moved in quickly, continued support even after moving, always easy to communicate with and put out all the stops.
Couldn't recommend them enough ????
Very happy in my new home, so thankyou very much ????
Tenant
6th Dec 2021 (3 years ago)
J MAGAR
The staffs were very helpful and understanding specially David. I was late at the viewing due to unforeseen traffic and he moved the time slot to make room for the viewing. Definitely recommend them.
22nd Nov 2021 (3 years ago)
P SCS
Amanda and her team have been fantastic. Having placed a property to let with Your Move a tenant was found within a week, communication was very prompt. Would recommend to any owners looking to let their property.
Landlord
11th Nov 2021 (3 years ago)
M Peek
Neil and his team at Your Move in Ashford, Kent were absolutely brilliant and an integral part of my house purchase. I would even go as far to say, if it wasn’t for Your Moves persistence in keeping both solicitors on track through the whole process, I wouldn’t be in my lovely three story town house now.
Everyone that answered the phone at Your Move was friendly, polite and professional and they kept me informed through the whole process. Exceptional communication which is very rare to find these days! I would not hesitate to recommend Neil and all the guys at Your Move, Ashford. Many thanks.
Melanie
No 92.
Buyer
8th Nov 2021 (3 years ago)
S Pearce
I’m a first-time renter and the team at Your Move Ashford were so friendly and professional they made my experience hassle and stress-free. I would especially like to give thanks to Kelly who I can’t praise enough for her kindness and for being so helpful from start to finish, I have no faults whatsoever! I would highly recommend Your Move Ashford to anyone hoping to rent or buy in the future! You shall not be disappointed! If I could leave more than 5 stars I would! Thank you so much, guys!
Tenant
27th Sep 2021 (3 years ago)
Anonymous Home Buyer
An outstanding estate agent.
Buyer
23rd Sep 2021 (3 years ago)
C cas9054@sky.com
Great estate agent. Neil went above and beyond to ensure that the whole process went smoothly. Highly recommended
23rd Sep 2021 (3 years ago)
Y mum
I had a very complex issue as was moving to Ashford due to redeployment, the first property was taken off the market and this was to become the start of a string of issues, which became very stressful for myself my family as well as the team Kelly, Steven and Mandy, one by one they were ironed out and with a lot of hard work we moved into a lovely house which has become our home, the tireless work and dedication of this team is second to none, always ready to help and they go above and beyond to put things right, and hey presto we are here and happy and I know the team at your move are happy for us .....thank you :0)
Buyer
30th Aug 2021 (3 years ago)
C Barrett
At first I got the impression that there were few cares given with any issue I was giving them. As though they were passing the buck so to speak. However I have to say they have really redeemed themselves going above and beyond to help resolve any issues I have as a tenant. I like to think they genuine care about my needs and requirements. Keep up the good work.
Tenant
17th Aug 2021 (3 years ago)
E Stanford
From first point of contact to the very end, your move Ashford were professional. Sold our house quickly and provided a quality service throughout. Would highly recommend them. Always someone to take your call, always kept us in the loop thank you Neil and team.
Seller
15th Jul 2021 (3 years ago)
l0i0a0m
Me and my partner made the decision to rent a property in ashford and it just so happened to be your move that was managing it. Prior to selecting a property Steven took the time to show us round 3 different properties he had to offer and was very patient with us. Steven made even the experience of looking at properties simple, mainly because he wasn’t pushy and happy to have a laugh and a joke which gave the process more of a ‘human’ touch whilst maintaining a level of professionalism.
When a property was chosen Steven was very eager to get us in as soon as possible providing regular updates to not just me but my partner alike which doesn’t always happen which was appreciated. I cannot fault Steven and the service that he delivered to us.
We have also had interactions with Kelly at your move. She too has always been incredibly accommodating when spoken to and you do not feel like anything your asking from her is too much.
Thank you both very much.
Tenant
3rd Jul 2021 (3 years ago)
I Simmons
The Ashford Your Move team were absolutely fantastic in helping me and my wife find a rental house! The support and regular updates they gave us was of the highest quality. They were always very fast to reply to any queries and the service was very speedy! Great job!
Tenant
29th Jun 2021 (3 years ago)
S francis
Great experience with Kelly and Your Move, got the flat we wanted over the line with no bother, also managed to get the contractors to turn it around in record time. Very responsive and no ask was too much even on days off! Keep up the good work
Buyer
24th May 2021 (3 years ago)
T Shepherd
sold our house through your move Ashford all staff was very helpful Neil even came back to take new updated pictures for us
Seller
6th May 2021 (3 years ago)
B Boden
Very rarely got a response after leaving messages. The only employee that did was Neil Miller who was great.
Bought my property through them and was advised before purchase that I could pay an extra insurance to cover non rent payments and court costs if required. When the property was mine opted to do this but was told I could not as the tenant in place had already been in arrears. I was furious and eventually had to evict the tenant!
Rented the property through them but it was very difficult to get answers or pass on messages. I informed company I was going traveling and the only way I would know about bills was to email me. This information was never passed on and I returned to narrowly avoid a court case against me.
The accounts and maintenance teams are in other places throughout the country and A never talked to B or C.
The maintenance men they employ quoted me to repair work they had previously done themselves and
on sending my own maintenance man in things that were quite frankly not needed. When questioned the reply was the tenant said they wanted it done and agreed it was not needed. Your Move take a cut in any maintenance done through them unlike some other companies!
I decided to sell the property as I did not want to deal with Your Move anymore as I found the full management service I paid for extremely poor apart from Mr Miller.
I don’t like to leave bad reviews but have been requested twice from the company to leave one.
I would never use this company again to buy or rent a property I owned through them!
Landlord
4th May 2021 (3 years ago)
T Lewin
Your Move were very professional, polite & responsive when selling our house in Ashford, Kent. From the photos taken, to their easy-to-use website, the in between negotiations, & the end of sale, we could not have wished for an easier sale. Well done guys - in particular Neil & Joe.
Seller
27th Mar 2021 (3 years ago)
Anonymous Homeseller
I found the staff at Your Move Ashford extremely helpful and knowledgeable during the process of moving. Nothing was too much for them. The branch manager Neil was approachable, friendly and helpful throughout. Many thanks for your excellent service.
Seller
10th Mar 2021 (3 years ago)
M Mitchell
After a very stressful house sale we decided to rent a property for the first time in 30 years as this suited our situation. We dealt with Kelly who helped us through the process after helping us secure a lovely new home. The documentation was very easy to process with electronic signature making things much easier in "lockdown". Both Kelly and Mandy were professional, knowledgeable and a pleasure to deal with in these challenging times. Many thanks
Tenant
27th Jan 2021 (3 years ago)
L Knight
They helped me rent my first house. Even though I am on housing benefit they still took me and helped me. Found a really suitable property and kept me informed along the way as it was my first time moving. Lovely people too. Very friendly yet professional. Would highly recommend
Tenant
23rd Jan 2021 (3 years ago)
M Hussain
Your Move is very professional letting agent in the Kent. Staff provided prompt support to my family when we were looking for a house in Folkestone. It was challenging for us to rent a house while new in the UK but Your Move made it easy. Big thanks to the team and keep it up!
Tenant
13th Jan 2021 (4 years ago)
rprend91
Had a great experience with the team, made my move quick and painless despite it being a week from Christmas in the height of the pandemic. A team member was always available to answer any questions I had, and they went out of their way to accommodate my irregular shift pattern in many situations.
11th Jan 2021 (4 years ago)
Anonymous Tenant
Kelly was amazing when come to renting the property she went abuv and beyond to help get everything sorted thank you so much for everything you did, your move are the best estate agents and will do their best to help you.
Tenant
11th Jan 2021 (4 years ago)
J Robinson
I would just like to say a massive thank you to Neil and Amanda at your move Ashford . Amazingly efficient reliable honest service . So quick to complete for us . All the viewings were genuine and they helped us get what we wanted for our property . Totally recommend them for sales Lettings and buying properties , makes a lot of difference to be able to actually trust and rely on such an efficient genuine company .. well done guys outstanding service
Regards Lisa
Seller
11th Jan 2021 (4 years ago)
M Walters
I just want to take a minute to say, big thank you to all staff at Right Move, Ashford Kent
Especially a massive thank you to my agent (Lewis Radford) for his professionalism, passion, and drive to make sure his clients feel at ease and understanding about there new adventures ahead????
Due to the situation we are all facing at this current time (covid 19) I have to say this nice gentleman has gone far and beyond to make this happen!! From government guidances as well as putting him self on the front line. This hasn't gone unnoticed!! Keep up the good work..
Massive thanks and well done????
3rd Jul 2020 (4 years ago)
S Cooper
Neil and co we’re great to deal with, very professional and patient, keeping everyone up to date. This was a long, drawn out sale (no fault of theirs) with a global pandemic in between, but Neil and the team were great. Thanks everyone.
Seller
19th Jun 2020 (4 years ago)
D Pennell
Neil at Your Move helped steer the sale through the difficult waters of Lockdown and I am delighted with the results.
Seller
22nd May 2020 (4 years ago)
B Norman
Couldn’t have asked for an easier and more stress free process for our first time renting. All of the staff were extremely kind and helpful, in particular Lewis. He was always extremely helpful if we had any queries or questions and was always happy to help us. He made what could’ve potentially been a daunting and stressful process feel like a walk in the park. Would definitely use Your Move again and would recommend it to everyone.
Tenant
6th Mar 2020 (4 years ago)
M Smith
I couldn't have asked for anything more from Neil and the team during my recent house purchase. They check all the boxes for what an estate agent should be. With regular updates on the progression of the sale i always felt in the loop. I really cannot fault them and wouldn't hesitate to use them again in the future. Thanks again.
Buyer
3rd Mar 2020 (4 years ago)
S Arnold
It wasn't the best time to sell with Brexit and all going on but Daniel never gave up and got the job done.
Great customer service from the Ashford branch, they did a lot of work to get the sale through before Christmas.
Well done guys! 5 stars.
Seller
17th Dec 2019 (5 years ago)
K Banyard
Both Neil and Daniel have been brilliant throughout our sale. With regular updates, all the way even though it took slightly longer than expected but that’s not reflected on them at all.
From the day of introduction, valuation, and marketing we felt they were fully aware of all the was going on.
The communication between all parties was really good and positive, Daniel knew exactly what was going on, reviewed all the updates and relayed the information.
We really could not fault their service.
Highly recommend their sales service and quality of professionalism.
Seller
27th Nov 2019 (5 years ago)
R Braybrook
Nothing but a complete professional lettings team! Nothing was ever to much for them. They answered all my questions and made everything so easy to understand. I was in contact with them constantly and they provided updates every day. Couldn’t fault the service they provided me and the patience they showed when I was having a few troubles with parts off the process. Lewis, Mandy and Lauren made me feel completely comfortable and part off the process from start to finish! I can’t thank them enough!
Landlord
27th Nov 2019 (5 years ago)
R Szigethy
Your Move has a very reliable and responsive team, they made our quest to find our future snug easy and fun. Lauren, their agent who assisted us looking at properties in Folkestone was very helpful, easy to approach and she was very keen on going the extra mile finding answers to our questions and queries. I highly recommend your move for anyone looking for property to rent! :)
Tenant
27th Nov 2019 (5 years ago)
R Harden
We came, we saw, we purchased. A hassle free, stress free process which took 10 weeks from day of enquiry to the day we moved in. Why pay the extra £5K more another agent prides themselves in advertising when the seller has their house sold so effortlessly in just a few days. They don't try to push their extortionate priced solicitors onto you either, a pleasure doing business with you, Dan and Neil . If you are looking to buy or sell a house, then what are you waiting for, it's Your Move.
Buyer
9th Nov 2019 (5 years ago)
K Strong
We would like to just take this time to express our extreme gratitude for the absolute professionalism from Neil throughout the sale and purchase of our properties, in that his ability to meet the needs of the client for us has been 2nd to none.
From the onset, Neil showed a fantastic ability to provide consistent updates and communication giving us great confidence that our sale and purchase was progressing in the right direction at all times. Where obviously there were challenges to be met, Neil provided first class advice and guidance and again communicated to us in a regular confident fashion for us to not lose faith in the chain process.
We unequivocally recommend your move as a service provider and more importantly Neil as a manager responsible for such processes.
We therefore would like to take this opportunity as often is the case that when people display such professionalism it is lost in translation and forgotten about with a mere thank you over the phone. We would like to personally take the time to write this review and thank Neil and his team in Ashford.
Seller
25th Jul 2019 (5 years ago)
S .
I would like to thank Neil Miller and his team from Your Move Estate agent Ashford Kent for the complete professionalism displayed by them all. I live on Isle of Wight and was very apprehensive about buying a property so far away. I need not of worried, from the moment Neil showed my son around the property until the final signing, Your Move have been fantastic. Neil or one of his team will be with you every step of the way, and will make you feel relaxed through the whole process. So I have to give 5 stars to a wonderful Estate agent.
Buyer
25th Jul 2019 (5 years ago)
S Taylor
Have had a excellent experience with Your-Move in Ashford. The team there are excellent. Between all have a wealth if knowledge and experience. They could not do more for me and no query was too much for them. I would highly recommend the team there and will be sure to use their services in the future.
18th Jul 2019 (5 years ago)
M Smith
Very professional. Lots of helpful information and on point advice. Daniel is a charming young man who put us at ease straight away. Glad we popped in. The next step in our future is much closer now.
4th Jul 2019 (5 years ago)
J Eaton
Your -Move reacted very promptly and professionally when I offered my property for sale. Neil Miller dealt very effectively with all the necessary paperwork and produced an accurate and presentable internet presentation.
Daniel Glasgow worked seamlessly in advising me of upcoming viewings of the property and made all the viewing arrangements with the prospective purchasers.
The property was sold within the first 3 weeks of being offered on the market.
All in all a pretty painless and successful exercise and I would not hesitate from recommending them as sales agents
Seller
4th Jul 2019 (5 years ago)
H ghazala
Buying a house for the first time seemed very stressful in the beginning but the help of Daniel and Neil and his expert and professional team , put our minds at ease. A very big thanks to YOUR MOVE team for providing us excellent service. Special thanks to Daniel who explained things clearly in friendly way. I would definitely recommend them, efficient and lovely people.
Buyer
4th Jul 2019 (5 years ago)
E Smythe
Sam has been amazing! I’ve known her for years but she didn’t drop her professionalism for one moment. She made the whole move in so smooth, tailored the whole service to our needs. All I’ve felt is excitement and no stress! She’s a busy girl because she’s amazing at her job, but she’s never too busy to help. Can’t recommend her & Mandy enough! I can’t thank you enough for helping me and my family move into our dream home xx
Buyer
25th Jun 2019 (5 years ago)
A Messenger
Neil and the rest of the team at Your Move Ashford were very professional at all times during my seeking process. I lost my buyer two days before exchange with another agent who had my flat on the market for four months and was extremely unhelpful. Within a week of me putting my property on with Your move it was sold!
Could not recommend high enough!
Seller
26th Oct 2018 (6 years ago)
E poole
Neil the branch manager was extremely helpful from start to finish. He was fantastic at getting a quick response from the sellers solicitors and very fast to respond to our queries, keeping us updated throughout which ultimately helped to achieve a quick purchase. Highly recommend.
Buyer
22nd Oct 2018 (6 years ago)
Weasilfreak
As a first time landlord, I dealt with Emily who couldn’t have been more helpful. Explained everything through thoroughly and patiently answered all my questions. Friendly and extremely professional service and would recommend them with no qualms.
Landlord
26th Aug 2018 (6 years ago)
S Russell
Been renting with Your Move a few years now, they helped me massively when I needed to move in a hurry. Emily & Vicky we’re my agents and have always been helpful since
Tenant
22nd Aug 2018 (6 years ago)
S Thapnoi
Your move have been great at helping us find a place to rent, with us having poor credit the staff was very helpful. We had Emily as our agent and she was Fab!!
Tenant
21st Aug 2018 (6 years ago)
J Davis
Couldn’t be more pleased with our experience using Your Move recently. Staff very helpful and went out of their way to support us especially Emily who looked after our application throughout. Very happy where we are. Any queries speedily resolved. Issue with cooker just after arriving and we had a resolution plus brand new cooker within days. We would definitely recommend this agency. Thanks to all.
Tenant
21st Aug 2018 (6 years ago)
E Clune
Your move have been managing my rental property for 15 years and have always been very happy with them - thanks guys for the good work!!
Landlord
21st Aug 2018 (6 years ago)
S Page
Very good, I didn't end up finding a house through them in the end as another agent had a house I wanted. However if I could of done the whole thing through them, I would of. Very friendly helpful team!
22nd Dec 2017 (7 years ago)
S Bates
They put rent prices up!!! Booked viewing and went to look house and increased price by £150 a month!!!! Very disappointed!!! Staff not helpful at all and rude!
Tenant
16th Nov 2017 (7 years ago)
P warner
Awful..DO NOT RENT OR BUY THROUGH THIS COMPANY! repairs ha..what repairs! No radiator in living room for over 5 years! No repairs to water leakage dor over 3 years. I paid for a premium property.too...disgusting company end of!
17th Jul 2017 (7 years ago)
T Can
Theyve taken weeks to respond to my emails, and now I've just stood in there for 10 minutes without getting acknowledged because the ONE staff member is too busy trying to get a couple to sign up. All I can say to that couple is: I hope you like waiting a lot.
22nd Dec 2016 (8 years ago)
M Spicer
Sales team are good. Wait until you start using them. Angry Tennant that has not had hot water for more than 1/5 on the tenancy. 3 weeks was the longest I have gone! Now its happened again been reported and still nothing. No heating, no hot water and a house that is in a poor state of repair. Other agents would not have even taken the house to market.
Tenant
5th Oct 2016 (8 years ago)
O Huang
Staff are pretty friendly but it always seems like they can't wait to get rid of you...
However outside of that we haven't had any problems.
15th Aug 2016 (8 years ago)
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