Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than expected. The initial valuation was carried out by Alex, who has an excellent knowledge of the area, and the subsequent marketing material was of a high standard. After securing a buyer the next few months were fraught with problems which Jamie, Jeremy and the team made far more bearable by keeping me up to date without me having to chase them.
The final month of trying to complete the sale was extremely stressful but I felt at all times that the team were trying their absolute best to get me to completion.
I'd like to thank them all very much for the wonderful service I received and I wouldn't hesitate to recommend them.
In the start there was lack of communication and after they did good service.
the best estate agent in Ashford by far. made the whole process easy for us and were always happy to assist
By far the worst experience with an estate agents ever. We we're informed 4 weeks prior to move in that we had secured a property and paid the initial fees to go through credit checks. Although there was an issue with permission from the council (Forget the name of the license) but that there was no need to worry and would all be sorted. We were also asked to sign the final documentation in person before the move in date, even though we lived 120 miles away. We booked time off of work, to travel to Ashford and FIVE MINUTES before departure they informed us that they couldn't sort the permission from the council out. This was EIGHT DAYS BEFORE MOVE OUT we were told we couldn't move in, leaving us homeless for the next week. We were very fortunate that Haart helped us to find a place in time, otherwise my housemates and I would have been homeless!
The only consolation being that they gave back the initial admin fees.
The Oast, Evegate Business Park, Station Road, Ashford, Kent
Thank you to all the team for the smooth sale and purchase of my home. I couldn't recommend them enough. From the start they have done everything and more the help me and hold my hand throughout the process when my nerves got the better of me.
Thank you Bradley Bishop you truly are amazing and are not the typical non caring estate agents that are around today. You are a company that CARES!!!!
very bad customer services absolutely dreadful, they did not provide information timely. After doing all the searches when came to repairing cost they did not bothered to forward the repairing cost to the vendour because of their own benfit. Was very unhelpdlfull to the key for the garrage now we have garrage without a key.