Thankyou very much to Alex and Amy in the Ashford office. We had a very difficult chain which took nearly 10 months to get to completion. Alex provided a very professional and friendly service where nothing was too much trouble. He managed to keep the chain intact despite several difficult situations. I wouldn't hesitate to recommend him and Amy to any future sellers.
I made the mistake of replacing a previous tenant on an ongoing contract instead of forcing a new one to start, and I was punished for it. At no point was a proper inventory done, and I was therefore held liable for every stain and dent that had been done by the person I replaced.
I have often moved around during my time renting; and the effort i put into cleaning, as well as minor accidental damage, has always been taken in good faith. My dealings with Frost have vastly changed my attitude for what is apparently 'normal' for an estate agent's conduct in London. Things such as water-marks on the wall by the sink, or dust stains from standing furniture on the carpets, were considered serious offences and had to be haggled down from complete repainting and other overzealous measures. Incidentally, the original paint both in the flat and in the surrounding communal spaces was terrible and would crack if it was heated and cooled too much, while also becoming a chalky streaked or smudged mess if you dared try to clean it with a dry cloth or with anything damp. This was also held against us. In the space of two years a single toilet-seat hinge came loose and eventually cracked, but was still functional, and that alone merited £60 in replacement costs. The list of petty grievances and excessive billing to repair them just went on and on.
If you enjoy being patronized when it comes time to leave the property, overcharged for every single petty problem possible, and having to fight to prove that anything might deign to fall under reasonable wear and tear, there is no better estate agent around.
If you do go with this estate agent then I HIGHLY suggest that you document absolutely everything possible to avoid being bullied and billed unfairly. Had I done so I might have come out of it with a reasonable experience.
Edit, update & response:
My responses to your various points are as follows:
1.That is very much not how I remember the original exchange. He did not remove it for being factually incorrect, he removed it due to negotiating its removal with you to solve an earlier issue not related to the moving out process.
2. I would have reviewed your service earlier but I was heavily encouraged by my flatmate to not do so as, in his words, it could have been held against us had we chosen to challenge the deductions. As he was the one who was to be receiving what was left of the deposit, and since I have no reason to trust your agency, I felt it better to wait. Sharing my experiences with your outstanding agency, and estate agents in general, subsequently fell off my radar until recently.
3. I am not contending that the flat was left in a flawless condition. I am, however, contending that:
- many of the problems that did occur were unavoidable due to various poor design and material choices,
- your agency refused to even use the pretence of considering two years worth of wear and tear on the flat,
- your original attempts, as an agency, to deduct money from the deposit were borderline outrageous, as evidenced by the fact that many of the more unproveable claims were immediately discounted under even the minor scrutiny and resistance that we were willing to go through whilst also attempting to move house.
In short: I think it's very easy to say "oh, you just left it in poor condition", but please continue to believe that if it suits you.
Perhaps it is expected that my experiences outside London are simply a different renting culture. I find this explanation unlikely, considering that the new estate agent I dealt with, and the landlord I now live with, seem in kind with what I would normally expect from these types of arrangements.
As a globally remote owner trying to sell a house in the UK was going to be hard work. However the team at Gould & Harrison made it easy. They kept the communication flowing, they chased solicitors for us, they just kept the whole process ticking along. AND gave good honest advice. Pleased to say we have sold the house. Happy with the service. Cant say enough about the communication levels from Jo and Lee.
By far the worst experience with an estate agents ever. We we're informed 4 weeks prior to move in that we had secured a property and paid the initial fees to go through credit checks. Although there was an issue with permission from the council (Forget the name of the license) but that there was no need to worry and would all be sorted. We were also asked to sign the final documentation in person before the move in date, even though we lived 120 miles away. We booked time off of work, to travel to Ashford and FIVE MINUTES before departure they informed us that they couldn't sort the permission from the council out. This was EIGHT DAYS BEFORE MOVE OUT we were told we couldn't move in, leaving us homeless for the next week. We were very fortunate that Haart helped us to find a place in time, otherwise my housemates and I would have been homeless!
The only consolation being that they gave back the initial admin fees.
The Oast, Evegate Business Park, Station Road, Ashford, Kent
I highly recommend Richard Simpson (agent) and Emma Drake (progressor) of Bradley Bishop. Utmost professionals.
Richard will give you a realistic valuation and ensure your house is sold and Emma will make sure it goes through to completion.
Fees are fair and reasonable for the amount of effort that they put in to ensure your sale goes through.
I have also bought 2 houses from Richard so I can say with confidence that they are a 5 star organisation, regardless of who you deal with.
I will have properties to sell in the future and I will go back to Bradley Bishop's Richard Simpson to manage those sales.
very bad customer services absolutely dreadful, they did not provide information timely. After doing all the searches when came to repairing cost they did not bothered to forward the repairing cost to the vendour because of their own benfit. Was very unhelpdlfull to the key for the garrage now we have garrage without a key.