Lloyd Salisbury was extremely helpful.
Great professionalism and fantastic depth of knowledge.
After six months of paying punctually the rent We, my husband and I, don’t have two set of keys. We are tired of dealing with this situation. I am not asking for something beyond property manager responsabilities, but in her words “is out of her control” I wonder what is under her control. I rented the flat through chancellors therefore they should solve this. I can’t contact the landlord to get the set of keys and Chancellors doesn’t help. Which is the role of the estate agents?
I am asking for something quite reasonable, a set of keys for the flat I am paying for.
Soon I will have to come back to work after my maternity leave, I won’t be able to schdule my shifts with my husband. I will have to wait on the street while my husband get home. The property manager can’t guarantee a set of keys.This situation is unbereable.
Property manager feel sorry but don’t solve the issue while say I’ll keep you updated... last time passed 3 months until I wrote again.
Chancellors answer saying e mail us we’ll do something. Honestly I’m sick of writing emails is worthless.
I dealt with Agathe and she was truly amazing. She'd reply to emails instantly - even over the weekend or late in the evening and she is generally very approachable, knowledgeable and credible. Would definitely recommend!
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.
Thank you, Mel, for looking after our property so well. Calls answered or returned without delay. Maintenance issues dealt with immediately. House certification and documentation to hand and sent to us the same day on request. In short - Five Star Service. Rare these days - so all the more remarkable and appreciated ! We have no hesitation in recommending your services.
In short, if you are a tenant stay away from this money making agency
(money making, but draining the tenants last funds).
Firstly, I would like to say, in case Ellis and Co tries to discredit
my review by stating that they have cross-referenced their records and
couldn’t match my name. I prefer to keep my full name private rather
than blurting it out left and right on online platforms.
Secondly, I would like to make all tenants (or potential ones) aware
that most positive reviews on here have one thing in common and that
is: They are composed by landlords.
So without going into much detail, if you are a tenant I would stay
away from this agency (at least the Golders Green branch that is).
I should have been more suspicious from the start, when I was shown
the property and promised a two year contract. Made my holding deposit
and referencing payments and then being told that a break clause will
be put into place, stating that the landlord can raise the rent by
£150 after one year’s tenancy. The exact figure was then taken out of
the clause, but the breaking clause and potential raise remained in
the contract. Unfortunately, at this stage I couldn’t withdraw myself
from the contract without losing a considerable sum of money.
Throughout the tenancy neither the landlord nor the agency have been
particularly considerate. E.g. refusing to install a security light at
the entrance and insuring our safety (considering that there were
several break-ins in the area).
When my circumstances have changed and I was forced to move out, the
agency was neither understanding nor considerate nor helpful.
Upon check-out, I have left the flat in a spotless and perfect
condition and it appears that they couldn’t find any issues, so had to
make the up. First mentioning an area and pretending it to be my
responsibility. After comparing the two check in and check out
inventories, they removed that claim, coming up with three other
claims and stating overpriced quotes. As an example: Charging for a
light bulb replacement 15 pounds (not to mentioned the fact that also
in this case the liability and responsibility is debatable).
Last but not least, be aware of the 30 day deposit payback clause. By
law under the deposit protection scheme, the landlord is required to
pay the deposit back within ten days. Ellis and Co puts a clause in
their contracts to break this law.
One of the best agency I have come across.They helped me find my first flat in the country and ensured that the exit formalities are seamless.A big thanks to Raj and his team.I would recommend the agency to my near and dear ones and would avail the service to buy a new flat
Hi, stay away if you can. No comunnication at all. Taking months to recieve relevant documents, contract etc...no responds at all to emails...mickey mouse etate agent if you ask me and well over priced with their fees...
I particularly found Dillon Brown at KFH very helpful. He made the process of looking for my property very smooth and easy. He's highly professional, reliable, thoughtful and friendly. I'll highly recommend KFH anytime. Thank you so much Dillon and everyone at KFH. You're my preferred letting agent due to Dillon's professionalism.
Worst letting agent ever. They forgot to tell the landlord we wanted the flat unfurnished. 3 days before we were due to move, they said we should look for another flat. I had to escalate to their manager, who it turns out, was trying to hide the mistake they made to the landlord and their HQ. It took 2 days to solve the issue. They promised the landlord was very good, which was not the case. He left us with damp issues for 3 months. We broke the contract after 3 months and moved out. They were equally negligent and difficult to deal with when we left. We are now over 6 weeks after the exit inventory and are still chasing for it. They lied to us repeatedly throughout the whole process. I would stay far away.
This is a review specifically for Steven Gilbery at Knight Frank (although no doubt he has a solid team behind him), and is a rare pleasure to write, simply because I've never thought that someone was so beyond the norm of their profession before, and thoroughly wanted to thank Steven for how exceptional he has been.
The short version is that Steven is less of an estate agent, and more of a premium boutique end-to-end 'find your perfect home' fixer.
In contrast to every other estate agent we encountered, who at best were forgetful about following up, and at worst transparently looking for the quickest sale to line their pockets, Steven:
* In person is exceptionally courteous while also being 100% matter of fact. He radiates integrity.
* Maintained a daily conversation (without being intrusive) to keep us up to date on any new rentals, before they hit the open market.
* Even though we were using other agents, would politely follow up to make sure everything possible was been done to keep our wider search moving quickly.
* Genuinely listened to, and understood, all the intricacies we were seeking, especially around quietness (and I appreciate this is very annoying, as every prospective tenant always wants the world for cheap!). As a consequence of that understanding, he found us a rental so far from the standard for London, but perfect for us, that we'd never have found it alone.
* When the necessary pain of dealing with 3rd parties to fill in forms, and be vetted - and getting existing landlords to act - he personally stepped in to both shortcut the process by removing bureaucratic steps, and took it upon himself to handle chasing the old landlords on our behalf. Shortening a frustrating week-long process down to just a few minutes for us.
There is literally nothing more Steven could have done to take every hassle out of procuring our new home, and in truth, probably enabled us to find something we'd never of found without him.
I couldn't recommend a professional more highly.
Hy dear friend how r u im sawaid ali from Pakistan my age 30 i like Dr Anastasia moris