K sheikhaleslami
Terrible service, rude staff!
They hung up the phone on you without even hearing the query. Absolutely unprofessional…... Read more
10th Dec 2024 (5 weeks ago)
N Bozkurt
I have rented my flat with Alan Goldin for 12 years and my experience has been great, any issues have been dealt with instantly, always super friendly and helpful. Highly recommend!... Read more
Landlord
20th Nov 2024 (8 weeks ago)
We were tenants with Alan Goldin over a long term tenancy. I have nothing but praise for the professionalism of Tim and the team. Responsive and prepared to have conversations with tenants AG enabled us to feel secure in our property. Any issues with the property were promptly addressed. We will definitely recommend them and would use their services again.... Read more
Tenant
25th Sep 2024 (16 weeks ago)
A E
Extremely poor attitude on the phone. No sense at all on the availability to do viewings. Zero customer service skills, no respect, no interest and concern, no offering alternatives, instead they reply with one-word answers. First time I've encountered such treatment.... Read more
4th Sep 2024 (19 weeks ago)
I M
I rented a property from Alan Goldin for two years and during my tenancy I was consistently impressed with the professionalism, helpfulness and friendliness of the team there, in particular Tim who managed my particular property. Any issues we had were dealt with quickly and appropriately, and they have continued their excellent standards even after my tenancy's end when I have needed things like a landlords' reference. I couldn't recommend them enough.... Read more
Tenant
29th May 2024 (7 mo. ago)
Boz
I'm extremely grateful to Tim for consistently delivering prompt and proffesional service. His dedication to ensuring our needs are met is truly commendable. Thank you, Tim, for your ongoing excellent care... Read more
22nd Aug 2023 (1 year ago)
O Rokach
We have had a great experience with Alan Goldin Estates, particularly with Tim. He has been incredibly helpful, responding promptly to our emails and efficiently handling all matters. We appreciate his excellent service.... Read more
18th May 2023 (1 year ago)
B Spiegel
We are so pleased with Tim at Alan Goldin - he is very patient caring and makes sure he gives the best service possible. When a problem occurs we know he will do anything he can to solve it in the best possible way. Thank you Tim and Thank you the Alan Goldin team... Read more
22nd May 2022 (2 years ago)
J Kim
Alan Goldin Eastates is my agent for over 10year and there were bit of up and downs until new management took it over.
But since new management took it over I have to say, am really happy with the way Tim dealt with all the enquiries from me with kind/tamely manner.
Unfortunately, my flat decided to falling a part last few months but whenever I ask for help Tim was there for us.
I hope(am sure) we will have lovely relationship for coming years.... Read more
Landlord
19th May 2022 (2 years ago)
M Bianco
Very bizzare service provided. And by bizzare I mean arrogant/ ignorant.
I was supposed to book viewing which I submitted for on line. 4 days later I received an email agreeing to show me the flat at scheduled time. Due to work commitments I emailed them I want to reschedule our meeting . I never heard from them . Send email again. No response. In a current situation every single sale shall count and building rapport with clients is essential. Not for everyone at this unpleasant and shocking example. I have a impression that for this particular estate agency there's no room for flexibility and agents are willing to do any work if there's a certain possibility of sale or rental. Let's look at it from different perspective . Just because you enter the shop doesnt mean you will purchase merchandise the shop has on offer to sell. But you would still expect to be acknowledged, assisted , to be given some product knowledge advise and in general to have at least basic interraction with sale advisor. Not the same foundation of retail are transferable to estate agencies . Instead of clothing estate agents selling or renting properties which really make them sale assistants in general. They don't own those properties. They make money out of landlords and houses sellers and tenants. Estate agents have a weird way of behaving which involves bad attitude and certain level of arrogance. In reality they wear cheap suits , constantly chewing mentos as they oozing of buzzing, over use cheap deodorant and under use shower facilities. The worst part of it is they ended up with great commission for the minimum possible job with someone else's property. Genius concept! So my advice would be to this particular office, to open the doors and answers the phone when the client is ringing, to drop the attitude, to take pride in their appearance and take responsibility for others enquiries and properties . Simply to do what they are paid for to do and be grateful they have those jobs which pay so well but doesn't require a high IQ. Cause if I hear another estate agent crying that housing market collapses and they are getting fired, I am going to give my approval to those facts taking place cause that's the best way to filter a rare great estate agent from lazy and stinky picking up nose lad who thinks of pint of beer and a blond in mini skirts.... Read more
1st Nov 2021 (3 years ago)
M khouri
I used this estate agent to purchase a property and I found Alan Goldin vey professional, helpful and efficient. I could not have dealt with a better estate agent. I recommend him without reservation.... Read more
Buyer
24th Feb 2021 (3 years ago)
C Pollard
Through a very long complicated sale process Alan helped in every way to get over the line. His communication, understanding of the situation and his availability day and night is something special and went above and beyond the norm.... Read more
Seller
5th Jun 2020 (4 years ago)
N Tanna
Inexplicably rude when I called to enquire about a property. Would think twice before putting your property for sale here - if this is how they chose to talk to prospective buyers!... Read more
2nd Jun 2020 (4 years ago)
L Kotkes
An ABOVE five-star estate agent that has served me for nine years with a professional - knowledgeable, skilled and polite - local service. Mr Goldin is a gentleman and his team are welcoming and a credit to him.... Read more
18th Feb 2020 (4 years ago)
M Sternlicht
Conscientious and prompt service!... Read more
9th Dec 2019 (5 years ago)
S Rodrigues
Friendly, professional and dedicated service for the sale of my flat. Very knowledgeable estate agents for the Temple Fortune area. I would definitely recommend Alan Goldin based on my family’s and my experience of using this agency in the last 30 years.... Read more
Seller
4th Oct 2019 (5 years ago)
L Newbold
Fair. Honest. Reliable. I've seen a couple of 1 star ratings on this feed - but having had the pleasure of being a Tennant with Alan Goldin Estates and dealing with Alan directly for the last NINE YEARS - I can tell you that he is somebody who is completely fair, honest and a man of his word.... If you treat the landlords and the property with respect, pay on time, and keep up good communication - then this man and his efficient team look after you.
For example - We were concerned about single glazing when we first moved into the property, and how this could affect us in the winter, and after raising concerns within a month we'd had double glazing fitted using good tradesmen. They also completely respect privacy and leave you to it. Not invasive like some letting agents can be. Instead AG Estates are there when you need them! :)
Having just moved out last week we're going to miss this great property in Temple Fortune. Saying goodbye to Alan didn't feel like saying goodbye to a letting agent but saying goodbye to a friend. Cheers guys - keep up the great work! Would recommend to all.... Read more
Tenant
26th Aug 2019 (5 years ago)
H B
Once the property is let he will just act as a middle man and pretend he is doing a favour by managing the property. This chap took over a year to sort a hole in a wall and 6 months to sort an ant problem. a load of my mates who moved in and around Finchley simply refuse to use this agency. If you do just be weary.... Read more
Tenant
13th Nov 2018 (6 years ago)
A Nikoo
I called a few times regarding the issue with the pipes , after a couple of attempt, they fixed and changed the taps and now all works great.... Read more
Tenant
26th Aug 2018 (6 years ago)
S Rosenblatt
Alan is a true professional - been in the business for many years and knows exactly what he's doing. In Temple Fortune/Golders Green you mustn't use anyone else...... Read more
1st Jul 2018 (6 years ago)
T Baker
Great customer service. Friendly and professional... Read more
20th Apr 2018 (6 years ago)
T Miller
A big thanks to all the team for quickly and efficiently renting my property for me.... Read more
Landlord
3rd Apr 2018 (6 years ago)
K Goldberg
The best estate agents to use in North West London!.
I have been using Alan Goldin Estates to let and manage my property and
the personal service they provide is second to none. I have recommended them to family members and friends and they have also been pleased with the service.
Thanks for all your help Alan & the team... Read more
Landlord
1st Mar 2018 (6 years ago)
O facility
I have used Alan Goldin Estate Agents for the last 3 years and I have been extremely happy with their attention to detail, professionalism, and personal customer care. The staff are very friendly and helpful and they have very detailed and extensive experience of the housing market. A great choice for buyers and sellers.... Read more
30th Nov 2017 (7 years ago)
A Warren
Great and friendly service with decent knowledge and a very swift turn around. by far the best estate agents I've had to deal with.... Read more
29th Nov 2017 (7 years ago)
H Owens
Alan did a superb job helping us through the process of letting our house. He was highly efficient in arranging all necessary paperwork and services to have the house ready for letting. The whole process from first contact to letting the house at asking price took 2 weeks, an astonishing result for us. Excellent service, dedicated, friendly and professional.... Read more
Landlord
28th Nov 2017 (7 years ago)
S Amoils
Very helpful, friendly and approachable service providers. Really made the apartment hunt easy and gave good tips and advice when we needed. Highly recommend when searching for your new home - whether renting or buying .... Read more
27th Nov 2017 (7 years ago)
J wilensky
Very helpful and friendly service. Made the entire experience simple and easy. I would recommend to anyone who is new to the renting market.... Read more
Tenant
27th Nov 2017 (7 years ago)
E Williams
Fantastic service in the lettings team. Let my property out in 24 hours to fantastic tenants. Would never use anyone else.... Read more
Landlord
27th Nov 2017 (7 years ago)
K Harris
I've had an outstanding experience. The team provided professional and helpful service throughout. I would highly recommend them.... Read more
26th Nov 2017 (7 years ago)
O Cooks
Good friendly service, professional... Read more
13th Sep 2017 (7 years ago)
S Ache
Terrible people!! Especially Alan Goldin himself! We don't remember a single case when he wouldn't hysterically shout on the phone every single time we've called! Also he is obvious discriminator and racist as if he would hear foreigner accent, he always would talk to people like dogs, without a little respect! AVOID IF YOU CAN!... Read more
31st Aug 2017 (7 years ago)
R Overlander
Alan Goldin Good Man... Read more
20th Nov 2016 (8 years ago)
D Latte
Excellent and efficient rental services! We cannot thank Them enough for their professional approach, commitment and cooperation in helping us. The service we were given was second to none and we would thoroughly recommend them to anyone and we certainly hope to deal with them again in the future. Thank you from Jonathan and Juliette Gale.... Read more
Tenant
13th Aug 2016 (8 years ago)
Domiii21
Everything about this agency is remarkable. I was able to find a lovely studio apartment by one of the agents here, They actually take their time finding a place that best suits your needs. By far the easiest search I have ever gone through.... Read more
Buyer
8th Aug 2016 (8 years ago)
Sasa
Terrific people, Great Customer Service. Had a positive experience, Specially after being mistreated in the past as most agency's say what you want to hear to get your money and after they don't care, this agency actually looked after us all the way through with no issue.... Read more
6th Aug 2016 (8 years ago)
J B
When it comes to estate agents, there are always many to choose from. I am someone who wants full service but with straight talk and action. This agency really helped me to execute a home sale as well as a home purchase within the last 18 months can't ask for anything better... Read more
Seller
6th Aug 2016 (8 years ago)
Immi
Alan goldin is a legend in property management and an amazing person to work with. I believe the level of professionalism, integrity, and expertise is unparalleled in the industry.... Read more
6th Aug 2016 (8 years ago)
J Carry
Very Good! They helped a lot. Thank you. :)... Read more
22nd Feb 2016 (8 years ago)
D Shively
These people handled my situation with patience, honestly I tried other estate agents and it’s very hard to find one that cares about you and not just the money. I am very happy with their services and happy to recommend.... Read more
19th Feb 2016 (8 years ago)
Pantagone
Appreciate your efforts and hard work. Keep it up :)... Read more
19th Feb 2016 (8 years ago)
T Kilburg
Honest, helping, understanding and highly skillful, exactly what I was looking for.... Read more
16th Feb 2016 (8 years ago)
H Thoms
I will say that it was a pleasure knowing you guys. I am extremely satisfied with your services.... Read more
16th Feb 2016 (8 years ago)
T Arnold
I shifted to London few months back and their team and staff were very understanding and helpful, they showed me suitable places that were in my budget and of my choice. Thank you.... Read more
Tenant
15th Feb 2016 (8 years ago)
K Knight
My husband and I moved to London recently and approached searching for a home with some reservations. We coincidentally happened upon Alan Goldin Estates Ltd in Golders Green and were pleasantly surprised to be received enthusiastically even though our circumstances were challenging. Joel showed us a suitable property within our budget and in a nice area. There were no nasty surprises with fees and all my questions and concerns were addressed quickly. As far as estate agencies go, I'd recommend them for an honest and friendly service.... Read more
9th Jun 2015 (9 years ago)
K Munonyedi
A very friendly, attentive and professional outfit. They imparted valuable information, based on their years of experience, to me as a first time landlord, which resulted in making sound decisions and it took just over a week to let my property, after a steady stream of potential tenants.
However, their most impressive quality is their timely response to my requests and communication (that's two!), keeping me fully appraised at every step of the process.
I will definitely be using their services again and highly recommend them. KM... Read more
Landlord
30th Apr 2015 (9 years ago)
H Taylor
When it comes to renting or buying a property, I feel a certain unease at the advice I am given by Estate Agents. It is, after all, a huge decision and certainly one not made lightly.
A number of years ago I was advised by a family friend to approach Alan Goldin Estates as they have a reputation for offering a tailored approach to your search for a home. Two years ago I used their services and following such an exemplary experience have found myself returning only a few months ago to use their services again.
Both my needs and wants were assessed and prioritised when various properties were presented to me as well as both the pros and cons of each property, rather than the usual "down-your-throat", obviously biased attempts of other agencies. This is the primary reason that I have continued to use their services. A truly honest approach to doing business for such a personal requirement.
Not only was I assisted with the search but the gentleman that showed me the property also took the time to go through the required paperwork rather than passing me on to another department who didn't know my name.
Ultimately, it felt like a secure experience and one that I have recommended to many of my friends and colleagues also looking for properties in the area.... Read more
3rd Mar 2015 (9 years ago)
J Portman
I had a wonderful experience with Alan Goldin Estates, they are a very nice company to do business with, their staff are wonderful and made every step of the way easy. I would definitely use them again if I needed to, and I recommend them to anyone looking for a property.
Looking at previous comments I find it impossible to believe that Alan Goldin, or any of his staff, would behave in such a manner. Don't be put off by these.... Read more
25th Feb 2015 (9 years ago)
A Adm
Stay well clear. Not even worthy of 1 star.
Unfortunately another flat in my building chose to use Alan Goldin Estates which meant I had the unpleasant task of dealing with Mr Alan Goldin.
Sadly had to speak to Alan regarding damage caused by one of his flats. Instead of letting me explain the situation, he shouted down the phone to me and was exceptionally rude. Perhaps I should have stood up for myself and shouted back, but i took the moral high-ground and continue in my calm polite demeanour and asked him to stop shouting at me... but he kept going. I felt personally attacked, violated, and victimised by Mr Alan Goldin.
He shirked all responsibility and demanded I took my issue up with someone else. He hadn't even given me the time to explain the issue in hand!
I didn't choose Alan Goldin Estates, but sadly was in a position where I had to encounter their horrendous management.
If you are able to (sadly I was not) then stay well away!!... Read more
5th Nov 2014 (10 years ago)