We recently rented out our property through Martyn Gerrard. We were looked after efficiently and effectively by Ayman, who was at all times communicative, clear, positive and helpful. He found us the perfect tenants within a week and we are entirely happy with the service he provided. Will go back to him again.
I would highly recommend avoid this agency if you can. Like most estate agencies, this one wasn't different. Took more than a month to get our deposit back after they deducted more than £130 for something that wasn't our fault. When we got a quote for less than half the quote they got - they didn't allow a "third party" contractor to do it for the tenants safety (which is weird, because if new tenants already live there, how come this is not fixed yet?) I was fed up with them by then and just wanted to get it over with so didn't argue. We had to chase them all the time otherwise we wouldn't hear back. During the two months before we left our phone rang non stop, during the weekend, early in the morning, sometimes 6 times in a row without even waiting a minute. They wanted to send people for viewing without an agent and us to do the agent's job and show people around. Took them ages to fix every tiniest thing. I would highly recommend avoid this agency if you can.
Great service from these guys. They went above and beyond the call of duty to help me get my sale done. I’d especially recommend Adam for his perseverance. I know that they get paid based on the sale, but they really do put in the hard graft.
I rented my flat via KFH and it’s currently managed by KFH as well. Therefore, I believe I have a lot of data to share about them.
Before signing a contract, everything is great. They are on time, reply to emails and are genuinely nice. After signing the contract, they don’t have time for you any more. They don’t reply to emails or reply in two weeks claiming that they are very busy. I am not able to get a reply to my questions from the property manager and it has been more than 3 weeks now.
I would recommend Roundtree estate for their professional service. It was great dealing with Jaga. Great service!
Slow to fix two broken radiators during a cold wave where temperatures dropped to below zero. Promises of return calls that then never happen. When they did send someone, only one of the two radiators was fixed. A broken smoke detector went (at least) 7 months unreplaced. They add a clause in the contracts that says tenants must allow viewings during the last month of tenancy. If this doesn't clash with the right of the tenants to the enjoyment of their home it should be fine. But they have a complete disregard for that right. Often viewings happen without 24 hour notice. They don’t ask permission, they inform via email that a viewing will take place. In one case, there were 40 minutes of notice on a Sunday at lunch time (they close on Saturdays but open on Sundays). Dozens of viewings took place when I was not present at the property. In two occasions the lights were left on for the rest of the day. After another viewing, a lamp appeared broken. When some of these things were brought to their attention, there was no apology given or even an acknowledgement. I see positive reviews from landlords and negative reviews from other tenants. As a former tenant, I would recommend anyone else to stay away.
I am disgusted how these agents behave trying to undersell my late mother in-laws house to a developer saying he can buy in just a few days. Nearly lost her 250k! Feel disgusted. Beware as they try this BEFORE they take the property on market offering a easy quick sale for a slashed price to a single viewer making you think its market value when it is certainly not. This firm especially Nick and Richard are very far from Honest after what they did pure greed.