I spoke with Izzy in the Norwich branch and she was so helpful throughout the process from start to finish. She made letting a property straight forward and enjoyable. A lovely young woman and a great credit to the Leaders company! 5 stars!!!!!!
Had just a half year rent with Leaders, never ever will rent through them again. I rented through many different agents around norwich and let me say this was the most unpleasant experience ever. First of all it is easier to get North Korean citizenship then to convince them to rent you a house. Amount of papers and check we had to go through was insane. The fees were over the top. If you wonder that any fees will result in Leaders being helpful forget it. We moved in a house just to find out that it was flooded and major works had to be done so we could not use kitchen and living room properly! All the bathrooms were leaking 6 month after we mentioned it it is still leaking! They lied that rooms were freshly renovated as we found out they were not for past 2 years. Had health hazards all around the house ( illegal lights, dust, mold, and soaked ceiling plaster)! They did not give a single s***to simply check the taps before letting the properly so we had no water in the bath for over 5 weeks.( they just did nothing, even though called them every other day) And after moving out they want more money. Not to mention that house was not cleaned before we moved in with hair in bathroom and noodles all over kitchen. Leaders in bad estate!
This is the first ever time I have felt the need to write a review about an estate agent that we have use. The whole team have been exceptional and have restored my faith in the profession. The proactively chase, are always up-to-date, highly professional and actually return calls when they say they will. I simply could not find (even the smallest) things to fault them on. This is what we all expect Estate agency to be. Highly recommended.
We had a terrible experience with Abbotts as tenants. If you are looking to rent then I urge you to look elsewhere! The property we were renting from them in Barnby (Beccles) went up for sale whilst we were renting and they told us we had 2 months to vacate which was fine. Except that wasn't the case when it came to the final days of that two month period - Our home was packed up, our daughter had changed primary school and we then had to give a months notice in writing before being able to finally move on! They told us we have two months to vacate over the phone and we were not aware at the time that this should have been given in writing until we did further research. I believe, in retrospect that this was a tactic used to take as much money from us as possible and for no good reason. We were great tenants who always paid the rent on time and kept the dated property clean and tidy, inside and out. It was our home and we were very happy there. To add insult to injury they attempted to keep our entire deposit (£1500) for decorative purposes (even though the property was up for sale and not in great shape when our tenancy began, we actually improved the property immensely) and they wouldn't allow us the contact telephone number/email/address of our landlord! We had to get legal advice from Shelter and they made a stressful time for me and my family, so much worse! The inventory from the beginning of our tenancy was never given to us and had conveniently gone astray when we asked for a copy. Luckily we found the landlords address in our tenancy agreement documents and we wrote a letter to him directly (without any cooperation from Connor, our point of contact at Abbotts). The landlord was, thankfully, a really nice chap and was completely unaware of their dealings with the deposit!!! We got our deposit back after communicating with the landlord directly. Leads me to believe they were trying to keep the money for themselves personally...they are a disgrace and I would seriously look elsewhere if you are considering renting, buying or selling with Abbott's.
Great service from Adam. Charlie showed me the house and all went well from there on. Thankyou sue Wright moved from Milton Keynes to caister
Dealing with an estate agents who’s passion it is to deliver a better estate agency service experience is so refreshing!! From the very beginning we received a professional and reliable service. Nothing was too much trouble and everything was dealt with quickly and efficiently, whether it was arrangements for viewing the property or dealing with questions throughout the process. We had multiple viewings on our open house day, all viewers were contacted prior to the day and all arrived. We were kept updated regularly throughout the process, which in my experience hasn’t been the case with other estate agents. All the staff were friendly and approachable both on the phone and in the local office. A special thanks to Daniel Emery who provided a professional, friendly, and efficient service. It is clear he is committed to making the process of buying/selling a house as smooth as possible and we felt he really listened to our personal preferences and took this on board. I would wholeheartedly recommend this company to friends and family.