Reside were great to work with. Georgina was really helpful and if she wasn't available, the team always stepped in to help. The property we bought is great and we are glad we looked on their website and set up a viewing.
I was left with a broken fridge and freezer for over 6 months, I.e milk lasted 1-2 days before going off etc. Three repair appointments were made but no one turned up. I tried to get my own repairman but was warned not to and threatend with bills if i did any work my self.
I was repeatedly told it was working fine (even tho they set up 3 apointments to fix it)
Finaly I move out and was told i would get a bill to fix the broken fridge/ freezer as it wasnt broken when i moved in...?
Reside then wanted to keep the full deposit, only to have 95% of it awarded back to me in deposit dispute.
You get the picture, they care for profit not people and they spend all that money on a big fancy office but sadly not on any competiant staff.
Overall a very sad experiance for me. i was made ill from some of the food looking back, i should have stoped the rent but i was young and naive.
I bought my flat in Manchester a couple of years ago through Philip James and was very happy with the experience, so when this year I wanted to sell, they were really the only agents I wanted to use. I couldn't be happier with the experience again. Their fees are reasonable, the team work tirelessly to get things moving with the solicitors, and as before, I was kept constantly informed about what was happening. This level of communication is key to help make the stressful experience of selling or buying a home far easier!
A big thank you to everyone I dealt with and I'll be recommending you whenever friends are buying/selling!
Absolute nightmare to deal with. took the best part of 8 months to fix a leaking window in the midst of winter, then tried to blame damp on the tenants. Repeatedly provided less notice than required by their tenancy agreement and also charged extortionate administration fees to renew, despite there not being any contingency in the tenancy for this. Difficult at best, would not advise anyone to use them.
Laura at the Salford Quays branch was absolutely fantastic from start to finish. Incredibly polite and understanding, incredibly knowledgeable in her duties and made the whole experience of selling my property actually trouble and stress free:)
Highly, highly recommended!!!
It seems that the company isn't very reliable. One or two weeks ago, we made an appointment with them to view our flat for letting. But at the time we confirmed, the guy from the company didn't show up at all without any explanation.
Liz and Megan provided incredible service in what turned out to be a complex conveyance. Very professional, always available and tenacious to get this over the line. I'm using them again and will do so for all property transactions in the future. Excellent.
Staff are very unprofessional and very rude and unfriendly! dealing with them is just waste your time.
We just moved here in Manchester and looking for our first apartment. We are very happy to found an apartment that’s fix perfectly for us and that wouldn’t happen without the help of our agent, H, he is very accommodating with all our concerns even after office hours. He goes an extra miles to provide us the apartment that we wanted and we are really thankful for him. I highly recommend H, and if we would need to find a new one, I would personally like our agent to be him, again.
When we visited the flat we were told they will first clean the flat and fix the light bulbs, one broken chair, blackouts,clean the carpets and the sofa that were quite dirty, There was a leak of water in the kitchen that did not allowed us to cook during two weeks. the flat had quite old some stuff that smell and were dirty, some we have put it in the bin some we bough new.
We call them serveral times to come and see what was not working and all the other claims, we were emailed saying that washout reponsabiity to check what wasn't working or cleaned properly.
Not recommended at all.
Had one day to find an apartment, walked into Belvoir in the morning and met a fantastic employee named Razan. We discussed prices and needs and she found us two places, the same day we went to view them, 16.46 the apartment is ours!! Such wonderful customer service, really care about their clients, super open and honest. Would recommend using them to anyone. Razan was absolutely fantastic!!
Tara Constance Naa Ayorkor Sowah
Really shocking. Everytime you call and need to speak to someone the person you need yo speak to has suprisingly "just left the office" 5 times in a row. Say they will call you back and have never received that call back. Not had a working washing machine for over a month. DO NOT RECOMMEND