Excellent customer service! Hills quickly sold my property and have provided a personal experience in helping me find another suitable property. The whole team have been professional and attentive from the first conversation I had with them making such a stressful event quite an easy transaction. Special thanks to Hollie who has overseen the sale of my property and who had personally accompanied me in every viewing I have asked for - she’s a absolute star! Thanks to the amazing team at Hills and Hollie!
Unless you want to be lied to, deceived and ripped off then I would completely avoid this company. They never answer their calls and when they eventually do get back to you they lie about offers that they have had on a property to deceive you into buying a property at a higher price. This was proved when my partner put in an offer for a house to which the estate agent told him there had already been 3 other offers at higher prices, my mother then contacted them the next day and asked about the house and they stated that they had only had one offer on the house (my partner's!!) thus proving them liars! there's absolutely no customer care here it is literally all about them getting as much money out of you as they can! I'd go with Bridgefords if I were you, at least they answer the phone.
Selling our house in Salford, we looked at online-only estate agents and traditional. Decided to go traditional as we didn’t have time to do viewings and believe their comments about allowing buyers to talk freely. Great photos, house went on market one Tuesday, sold by Saturday. Guy doing viewings respected our wishes about being careful with doors for our housecat and encouraged people to bid what they could afford/what it was worth.
Our house (one for first time buyers) was an offers-over and I believe we got close to the maximum (any more and buyers would start looking at the next band up).
We went with their recommended solicitor, accepted offer on 23rd March with an aim to complete 1st June. We completed 15th June on buyers request which turned out to suit us better.
A very smooth house selling experience. I would be happy to recommend.
Keenan's is the worst estate agents I have ever come across. The staff at the Manchester branch are absolutely appalling, they constantly lied to us, they didn't put in our offers when they said they did. When we finally got a house and our offer was accepted, they still let people view the property and they let other people put higher offers on the house, which lead us to lose the house. When I complained about the way we were treated the staff dismissed everything, when we rang to speak to the manager members of staff kept hanging up the phone. I did not meet one decent member of staff whilst dealing with Keenan's. I advice that if your wanting to buy/rent/sell a house do not go to Keenan's they have no work ethics and only care about themselves, not their clients.
excellent service, always kept us up to date. All staff very attentive.
Wasted my time and money.
I planned to take a day off work and drove an 8hr round trip to view a property. The agent seemed like he was in such a rush and couldn't get me out fast enough. He did not seemed bothered at all.
After being told that our offer was accepted and they would take the house off the market once we paid for a surveyor to view the property and once we got a AIP.
We sent the surveyor in and they day we were going to get the report back and AIP, we were told that we had been outbid and we would have to increase our offer, even though the people who put the new offer in didn't even have a surveyors report.
Not only did I waste my time and money, the agent took his sweet time replying to our emails and didn't even answer all our questions.
This is not an agent I will deal with again in the future.
My son and his girlfriend have recently moved to Manchester and are renting a property with Jordan Fishwick and I can honestly say the service we have received has been fab - a big thank you to Alex, Alex and Lisa for all of your help !
I have endured nothing but bad experiences with this landlord.
No repair is ever fixed without me chasing it 4 times.
I have faced surprise inspections with little or no notice and criticised for the way my personal items things look at the property, however they choose the shower curtains of all things.
I have had many letters sent to me demanding over due rent only to find it out to be their mistake and the mistake to be repeated a week later.
We had a wet floor for over a week over christmas due to a leak they didn't get fixed for us after us reporting it several times. We asked for simple changes to be made to make the property more insulated such as carpet instead of laminated flooring. To this they told us the changes had been agreed so we would renew our contract and then just laid carpet down (with no under lay so it is as cold as ever) so there is now a freezing concrete floor with a single layer of carpet over it and subsequently a large gap between the skirting board and the carpet all of the way around the room.
All in all bad communication and bad at following up anything you'd expect them to do as your agent. The reviews on here seem to reflect the same experience where the tennent is very unhappy with the experience.