All the staff at the square room have been absolutely fantastic! Katie especially has been particularly brilliant, she has dealt with our awful situation with complete professionalism and understanding and me and my husband can’t thank her enough.
After being messed around by our buyer for four weeks over something that was never raised on their survey, 4 weeks before I was due to give birth, katie dealt with our “buyers” who continued to pull out from the sale then argue their point and say they still
wanted the house even though we had advised we no longer wanted to sell the house to the “buyers”.
I would like to state again how professional and helpful all the staff at the square room were and would strongly advise anyone reading the reviews to take what people say when blaming others for their issues with a pinch of salt.
Ridiculous service, or lack of.
The girl who answers the phones for lettings can hardly string a sentence together.
Rude, cancelled an appointment to view without telling us, then told me they'd called and told me the day before.
Then told me I gave them the wrong number.
How did you call me then?
Rather spend money with people who can at least pronounce words correctly.
*****Edit***** They've now managed to call me on the number they said was wrong to complain about a 1 star rating on Google. If they'd actually put that effort into customer service this review would have been massively different.
Disappointing at best.
Professional and helpfully service throughout, Philip James were able to find me my ideal apartment with little hassle.
Gemma and James both took their time and listened to what we were looking for and were able to move us in in under a week into a spotless apartment.
Just useless. House was (allegedly!) on the market for months at an attractive price and barely even got a visit. Switch estate agent and was sold almost immediately.
I had nothing but excellant service from Charlotte. Will definitely use them again. Highly recommended
Nothing ever got fixed, including a window that couldn't close and a heating system that didn't work AND they tried to charge us for everything wrong with the flat when we left even though we had documented every issue on arrival and reported every issue during our stay. There was a mould problem as the bathroom fan did not work, and at times they would not even respond to our calls or emails. They deferred responsibility to a landlord they and we could not contact leading to a thoroughly unacceptable living situation.
They also have refused to help us forward any mail that we have received since moving, even going so far as to remove the forwarding address we left on the kitchen fridge for future tenants.
I am just about to sign paperwork to move into our new flat - we're renting through Aubrey Lee and throughout the process Abby has been brilliant. She's always been contactable, quick to get back in touch with answers to my questions, and it's been a pleasure dealing with her. Such a nice change from most letting agents who seem to have no time and even less effort to spend on their tenants. Thanks Abby!
This is by far the worst estate agent that I have ever had the displeasure of dealing with. From not showing up for viewings, ridiculous fees and disgracefully rude staff. I will never ever consider renting a property from these cowboys. STAY AWAY!!!!
Had one day to find an apartment, walked into Belvoir in the morning and met a fantastic employee named Razan. We discussed prices and needs and she found us two places, the same day we went to view them, 16.46 the apartment is ours!! Such wonderful customer service, really care about their clients, super open and honest. Would recommend using them to anyone. Razan was absolutely fantastic!!
Tara Constance Naa Ayorkor Sowah
The WORST agency ever! Please do not go to this place. They are literally frauds. First time when I found a property from this place I told them I am interested in their property and made a viewing appointment. After that I wanted to make a contract so I brought all the papers I needed and paid deposit. For the last step, I only needed to sign on online documents and they said they are going to send me a link soon so I just waited. However, I did not get any link through email so I made a call to ask and what I heard from them was they cancelled my contract because i did not sign on the online document which I have never got one. I explained, i did not get one so just send me so i can sign on but what they said was since they already cancelled the contract I can not go with the same property which I wanted so I need to find another property from same building with £100 per month more. Basically, they just raised the price within a week so they can make more profit. They did not even make an apology although they just cancelled my contract without asking me properly. What they said was they thought i wouldnt want to finish the contract because I didnt not sign on the document which i have never got one. How does not want to finish their contract after paying the deposit and saying wait for the documents to be sent?
The offers they gave me while I was viewing the property were not on the contract papers. Unfortunately, I did not read whole contract papers (I believe people don't really read the whole contract papers carefully before they sign on) and this guys used this. They said bills are included and free laundry machine services but after I actually moved in and when I asked them, their respond was they never said that. I couldn't prove because they said it during viewing session in verbal so I am paying the bills and laundry services as extra.
Their respond always take really long. Never pick up phone call even if they do don't trust if they say they will call you back they never call you back. Never reply email. Unless you actually visit the office you wouldn't be able to be answered.
PLEASE, DON'T WORK WITH THIS PLACE. I really really strongly recommend you to find another agency. I can guarantee wherever you go it will be better than this place
Popped in today looking for a rental property. The staff were more than helpful and took the time to ensure the properties they were showing me where right for me. Fantastic team there, would highly recommend!
Dont think it could be possible to run a business worse that this is run. Awful service and incredibly rude unorganised staff. Will never use this estate agent agent again, couldn't advise any more strongly against the use of them.